Total 51 Administrative / Clerical job vacancies in Gloucester, GL1 3NF

Secretary

£23-29k DOE Permanent

Gloucester

Full time, permanent

Excellent Benefits

Due to growth a leading law firm are recruiting for a secretary to join the legal support team in Gloucester. This firm offer a clear career progression pathway and excellent benefits. This would suit an administrator or secretary with good audiotyping skills looking to get into the legal field.

The Role

• Provide administrative support to Partners
• File-opening, telephone management, filing/ archiving, photocopying, email management, and dealing with post.
• Audiotyping
• Liaise with clients
• Draft documents and letters under supervision
• Diary Management
• Support other partners within the firm as needed

The person

• Relevant experience within a secretary/administrative role
• Excellent typing / audio typing /dictation ability
• Meticulous attention to detail
• Good organisational skills
• Ability to prioritise work to deadlines
• Strong communication skills
• Maintaining discretion with confidential data

Benefits

• Bonus Scheme
• Clear career progression pathway, including legal training contract options in future
• 24 days annual leave (plus public holidays, including birthday off)
• Death in service
• Pension
• Parking discounts
• Gain valuable experience in a leading firm
• Company Events and Socials
• Charity days

If this role sounds of interest to you, apply today to Sadiek@ RE Recruitment.com today

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

ENG1

Acorn by Synergie is seeking an Engineering Admin Support Scheduler for a client offering an exciting permanent opportunity for an individual with an engineering background. Office based in Gloucestershire.

Must have good excel experience and have worked in a production background

Salary up to £32,00 for the right person

Monday - Thursday 07:45 - 16:30

Friday 07:45 - 15:30

Job role:

* Booking in of Sales Order

* Raising Production Paperwork (excel based documents)

* Amending Sales Order when required

* Updating due date when changed by the customer

* Booking in Drawing to the Quality Manage System

* Purchasing of materials (when needed)

* Progressing supplier orders

* There would be a requirement to go on the shop floor as various checks may be required to confirm work arriving in.

* An engineering background would be essential and preferably experience in welding/ fabrication.

Benefits:

* 25 Days Holiday + Bank Holidays

* 6% Pension Contribution

* Free parking

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Our client who are family-owned business who are well established in their sector based at Frampton-on-Severn in Gloucester, are looking for a Company Admin Support to join their team on a full-time permanent basis.

This is a fantastic opportunity to work for a company who are dedicated in providing a personal service to their customers. Although they have grown considerably over the many years in business, they have not lost touch of their roots and continue to operate with family values at heart!

The successful candidate will play a key role in business, supporting the company by managing administrative tasks, ensuring smooth operations and contributing to the overall effectiveness of the sales and operations departments.

Responsibilities:
- Greeting and welcoming visitors
- Handle all mail in and out of the office
- Purchase and control stock orders of office supplies, PPE and cleaning materials
- Assist in daily office operations
- Process invoices ensuring the accounts department receive accurate and timely records
- Sort and file proof of deliveries
- Support company events, set up meeting rooms and arrange catering as required
- Assist in marketing activities, such as events, promotions and campaigns
- Monitor and action mailbox’s appropriately
- Take quotes and prepare documents for visiting customers and on the phone
- Collaborate with the transport department with quotes
- Enter and maintain data on the internal systems
- Deal with customer enquiries and provide information regarding products and services
- Process sales orders
- Follow up after sales interaction, address any concerns or issues ensuring customer satisfaction

Candidate Attributes:
- Previous office administration experience is essential
- The ability to plan, organise and prioritise your own workload and other tasks
- A reliable, determined, and flexible “hands on approach”
- Strong written and verbal communication and presentation skills
- Must hold a driving license due to company location

Hours - Monday – Friday - 8.30am - 5pm + 1 Saturday morning every 4 weeks, 8am-12pm

Salary - Up to £28,000 depending on experience + free onsite parking + company events + employee discount

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey. The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application.

KEY RESULT AREAS To attend all Trust mandatory training including: - Corporate induction - GHNHSFT mandatory training (to include Infection Control; Safety Awareness; Fire Safety; and Information Governance Access and management of confidential personnel/staff records Prepare the Service Level Agreements for the GP surgeries and External Community Hospitals. To be responsible for distribution of Customer Questionnaires for internal and external service users and collate data analysis of the results in graph format. To ensure customer complaints, non-conformances and Datix are actioned, reported and logged within the QMS documentation. To complete non-conformance spread sheets and perform monthly trend analysis reports. Attend and actively participate in Management Review and Quarterly Quality Meetings to assess progress against Departmental and National Objectives. Responsible in assisting in reconciliation of ordered goods against delivery notes and receipt against orders to enable invoices to be paid. If necessary, take action to follow up outstanding orders, damaged goods and stock deficiency. In addition, to maintain and monitor stock levels of materials and processed items, including rotation, delivery, returns, overnight delivery and urgent requests due to operational service pressure demands. Communicating with Procurement, NHS Logistics and users of the service, to ensure an effective customer-based service is maintained, dealing with enquiries and queries from customers and clients. Responsible for updating HESSDA, the electronic Tracking System, with regard to tray tracking and sterilisation in order to ensure that full traceability of equipment takes place. Liaise with all users of the service to ensure an efficient and effective service delivery that is customer focused at all times, including acting as liaison with theatre/medical nursing staff regarding any follow up action required on matters of service delivery. To ensure use of any appropriate personal protective equipment as required by task and management. To deliver a high standard of customer service, communicating effectively with all levels of staff across departments (including all internal and external customers).

​​Personal Trainer

Nuffield Health Gloucester FWC | Fitness | Permanent Contract | Full time

From £26,108.16 up to £36,167.04 OTE, depending on skills and experience

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Fitness and Wellbeing Club, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services.

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle.

• Be confident about delivering a range of sessions and consultations.

• Carry out high-quality inductions, Personal best programmes, group and personal training sessions, and general gym duties.

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards.

• Explore opportunities to progress into a Wellbeing Lead and management roles.

• Have the opportunity for further training from the in house Personal Best program, upskilling to Les Mills instructor and group cycle, plus additional CPD opportunities.

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £36,167.04 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

- Providing a comprehensive secretarial and administrative service to the Clinical Endoscopist team. - Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians. - Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity - Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach - Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach. - Ensuring all clinic and endoscopy list cancellations/alterations are dealt with efficiently and in line with the Trusts 8 week annual/study leave policy. - Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition - Typing detailed medical reports when necessary - Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc. - Ensuring incoming post and results is sorted, any appropriate action taken and passed to the relevant team member on a daily basis - If appropriate to the role, booking follow-up appointments as requested by the clinical team, including negotiation of dates with the patient and creating correspondence - Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate Please see attached Job Description for more information.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.  Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

Why is this role important 

Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

What you’ll do 

• Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
• Maintain and stock product displays and shelves that meet company standards
• Ensure accurate product scanning and identify inventory needs and assist with ordering
• Setup company-directed promotions and programs
• Keep department areas neat and ensure health and safety standards 

Who you are 

• A team player with an attention for detail
• Driven and able to work independently in a fast-paced environment 
• Resourceful and courteous when resolving customer questions
• Motivated to learn new things 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of departments and hours which may include days, evenings, and weekends
• Able to move up to 50lbs and in constant mobility for an entire shift

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.    

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.  Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®.

At Your Independent Grocer, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like you.

Why is this role important 

Our Store Colleagues are inspired doers. They help provide a positive in-store shopping experience by ensuring the store is always ready with available products that meet customer needs to live life well.  Our Clerks inspire our customers through delightful conversation and knowledge of products.

What you’ll do 

• Provide great customer service while packaging pre-cut meats
• Maintain and stock product displays and shelves that meet company standards
• Ensure accurate product scanning and identify inventory needs and assist with ordering
• Setup company-directed promotions and programs
• Keep department areas neat and ensure health and safety standards 

Who you are 

• A team player with an attention for detail
• Driven and able to work independently in a fast-paced environment 
• Resourceful and courteous when resolving customer questions
• Motivated to learn new things 

Experience you bring

Good news! No previous experience is required. We provide you with training to set you up for success!

What you bring 

• Flexibility to work a variety of departments and hours which may include days, evenings, and weekends
• Able to move up to 50lbs and in constant mobility for an entire shift

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our employees progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our employees, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.    

NOTE: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “Your Independent Grocer” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

​​Personal Trainer

Nuffield Health Gloucester FWC | Fitness | Permanent Contract | Full time

From £26,108.16 up to £36,167.04 OTE, depending on skills and experience

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Fitness and Wellbeing Club, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services.

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle.

• Be confident about delivering a range of sessions and consultations.

• Carry out high-quality inductions, Personal best programmes, group and personal training sessions, and general gym duties.

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards.

• Explore opportunities to progress into a Wellbeing Lead and management roles.

• Have the opportunity for further training from the in house Personal Best program, upskilling to Les Mills instructor and group cycle, plus additional CPD opportunities.

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £36,167.04 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Proud member of the Disability Confident employer scheme

- Undertaking typing tasks as requested by the secretary supervisor or secretaries. - Filing clinic letters and reports into patient medical notes within the department (or this may be required to be done directly at Health Records in Gloucester or Cheltenham). - Managing the mail for the unit by opening and sorting incoming post, stuffing envelopes and sending out correspondence both internally and externally - Request and return notes on behalf of the department, including using the electronic tracer system - Taking/collecting urgent notes or requests to relevant departments in order to minimise delays - Clerical tasks as required i.e. faxing, photocopying, filing, answering the telephone, etc to support team members. - Comprehensive use of in-house patient administration system to check information on patients, outpatient appointments and results etc. - Responsible for chasing queries where patient contact details are incorrect - Undertaking collation tasks when required, such as photocopying and distributing meeting paperwork, making up clinical packs, etc - Undertake work when requested by the line manager or secretaries as well as prioritising workload appropriately - Communicate inter-departmentally with all levels of staff, MDT functions, GPs, patients and their relatives. - On the request from the lead coordinator you may be required to cover colleagues during absences/annual/sick leave etc. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertake any other appropriate duties, commensurate with the role as required at the request of your line manager.

Key Result Areas Transcription - Coordinating the distribution of transcription throughout the various teams, ensuring that the work is equally distributed and is undertaken accurately and in a timely manner - Supervise the secretaries and audio typists to ensure that all typing, patient communication and medical legal reports are produced accurately, in accordance with local and national guidelines and dispatched in a timely manner - Assist the Unit Coordinators in the provision of training where required and when correspondence does not reach required standards - Undertake transcription responsibilities within a nominated team Outcomes and Results - Assist the Unit Coordinators to ensure that results, correspondence and patient queries are dealt with accurately and promptly. - Ensure through effective supervision and coaching of the secretaries that the necessary action is taken for patients that are required to attend for further investigations, outpatient attendances, x-ray, blood tests etc., and ensure systems of work are in place to ensure the results are shared in a timely manner with the relevant clinician Additional Responsibilities: - Assist the Unit Coordinators with the management of Appraisals and Mandatory Training, ensuring timely compliance with Trust targets - Frequent contact with secretarial / audio typing teams to ensure progress of work and help resolve queries / issues - To highlight bottlenecks within the service, communicating regularly with the Unit Coordinators, and where possible, suggesting and implementing solutions - The post holder must at all times respect patient confidentiality in line with the requirements of the General Data Protection Regulation (GDPR), and abide by all Statutory and Trust policies and procedures - The post holder will be expected to work without direct supervision and will be expected to liaise and communicate as appropriate with various disciplines. - The post holder will be required to undertake any other duties according to the needs of the service. This job description is not intended to be an exhaustive list of activities, but rather an outline on the main areas of responsibility. Any reasonable changes will be discussed and agreed with the post holder before variations to the job description are made Knowledge Skills and Experience Required - Educated to GCSE grade C or above (or equivalent) in literacy and numeracy - Medical Secretary Diploma or equivalent experience - Experience of / or a qualification in medical terminology - RSA level 3 or able to demonstrate equivalent skill (proficient and accurate audio typing skills minimum 60wpm) - Proven supervisory experience - An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls - Excellent interpersonal skills for dealing with people internal and external to the organisation - Excellent written and verbal communication skills with a good command and understanding of English, punctuation and grammar - Ability to work flexibly within a team - Ability to use own judgement and initiative - Ability to identify and advise on training needs - Excellent IT skills; good working knowledge of MS Office to include Word, Access & Excel - Good working knowledge of TRAK, Infoflex & other related systems - Good attention to detail with ability to multitask - Ability to work well under pressure, prioritise workload effectively and resolve unforeseen problems as they occur Communication and Working Relationships General Managers Deputy & Assistant General Managers Secretarial / Admin staff Unit Coordinators Consultants and multi-disciplinary teams Ward Staff Health Records staff Central Booking Office staff Systems Management teams: IM&T, Trak Physical / Mental / Emotional Effort and Working Conditions - Use of Visual Display Unit (VDU) on a daily basis - Requires frequent spells of concentration through a work pattern which can be unpredictable. Priorities often change during the day and there is a need to be very flexible in order to change direction throughout the day - Managing conflicting priorities - Occasional exposure to distressing or emotional circumstances, e.g. dealing with distressed patients

KNOWLEDGE, SKILLS & EXPERIENCE - Educated to GCSE grade C or above (or equivalent) in English & Maths - IT experience of Microsoft Office packages - IT capable to ensure proficient use of hospital computer systems - An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls - Proven organisational skills with the ability to prioritise workload and ability to work to deadlines in line with Trust targets - Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar - Good interpersonal skills for dealing with people internal and external to the organisation - Ability to work flexibly within a team - Ability to work quickly and accurately - Ability to use own judgement and initiative as appropriate GENERAL DUTIES - Providing a comprehensive secretarial support to a busy consultant surgeon whilst being the first point of call for patients, GPs, family members and other professional colleagues and organisations. - Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts as directed by the Secretarial Supervisor. - Tracking of results/ appointments and highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc, to ensure that RTT guidelines are achieved for patients. - Overseeing and managing elective waiting lists for inpatient and outpatient care alongside the utilisation of theatre lists. - Checking of clinic outcomes to ensure accuracy - To work with the Central Booking Office to ensure that clinics are utilised to capacity. SPECIALITY SPECIFIC SUPPORT - Regularly informing the secretarial supervisor about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc - Diary management, including making appointments, booking meeting dates and venues, organising and distributing paperwork as required by the clinical team/supervisor. - Supporting consultant staff with their additional responsibilities, such as clinical governance, Clinical Tutor role, etc. This may include setting up training days, teaching sessions, organising visitors, etc. - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals etc SERVICE IMPROVEMENT - Using speciality databases for recording patient information/clinic activity for audit/survey purposes, as well as sending out any associated paperwork. Regular audit of data is undertaken and decisions can then be made by the department/team as to appropriate service improvements. - Support the development of improvements to working practices and processes and contribute to service reviews and the implementation of new arrangements. - As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the supervisor to respond or escalate appropriately. TEAM WORKING - To work cohesively with colleagues to ensure that administrative work is shared out equally and performed to excellent, efficient and safe standards - To cover colleagues during absences/annual/sick leave as directed by lead management. You may also be required to undertake job rotation for cross cover as well as for development and training purposes. - Undertaking routine office duties including electronic note tracking, photocopying, faxing, and filing of correspondence and results and maintenance of records - Assist in the training and induction for new and existing colleagues - Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate - Liaise with relevant team members to ensure that any process changes run smoothly and efficiently. - Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager. COMMUNICATIONS & WORKING RELATIONSHIPS - Medical staff both junior and senior including consultants - Nursing staff - Patients, carers and relatives - Other medical secretaries/ward clerks - Outpatient staff - Health Records - Pathology - Radiology - GPs and GP practices - Management, including Lead Co-ordinator and General Management team - Other NHS organisations - External bodies, such as solicitor practices, DVLA, social services, police, coroner's office etc PERSONAL DEVELOPMENT - Fully participate in the Trusts appraisal system review and personal development planning process on an annual basis (for an apprentice this may be more often) - Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process - Achieve and demonstrate agreed standards of personal and professional development within agreed timescales - Contribute positively to the effectiveness and efficiency of the teams in which he/she works - Contribute to a healthy and safe working environment by adhering to health and safety regulations and Trust policies PHYSICAL EFFORT & WORKING - Movement of medical notes on a daily basis (Manual Handling Training Provided). This can range from one set of notes to bags weighing up to 15kg - Exposure to occasional unpleasant working conditions due to extremes of office temperatures and ward odours. - Use of Visual Display Unit (VDU) on a daily basis (Workstation assessments undertaken), will be sitting at the desk all day. - Dealing with sensitive and confidential information - The work pattern may be unpredictable due to interruptions. High levels of concentration are also required when audio-typing. Priorities can change during the day. NB This job description is not intended to form part of the contract of employment or to be a complete list of duties and responsibilities, but is a good guide for information to the job. It will be periodically reviewed in the light of developing work requirements in the department. The officer in the post will be expected to contribute to that review.

- Booking follow-up appointments as requested by the clinical team if appropriate, including negotiation of dates with the patient and creating correspondence (where required) - Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity - Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate - Ensuring that arrangements are made that achieve the Trust targets and are reflected on IT systems in a timely manner - Typing correspondence to patients, GPs, medical staff and any other required addressee, following clinical attendance or other patient contacts as directed by the secretary supervisor - Issuing typed correspondence - Take and transcribe minutes as appropriate - Ensure all filing is done in a timely manner - Liaising with external organisations for the benefit and progress of patient care, such as Social Services, other hospitals, etc - Diary management, including making appointments, booking meeting dates and venues, organising and distributing paperwork as required by the Clinical Team/Supervisor. - Support the secretarial team with typing and filing where able - Communicate effectively with patients, carers, relatives and all members of the multidisciplinary team - Maintain and develop high standards of care - Conduct oneself in a professional manner - Work proactively to ensure that every patient attendance meets the patients expectations and needs with timely undertaking of procedure and effective communication with relatives, patients and carers - Taking telephone calls from patients and other callers then using hospital systems to upload the patient details where required - Complete audit on national databases under the supervision of the respiratory nurses See job description for extensive list of role duties.

- Demonstrate excellent customer care skills. Provide a welcome point for the department, responding to patient, staff and visitor requests appropriately - Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively - Receive queries, both in person and on the telephone and manage appropriately - Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care - Assist clinical staff with appointment creations, e.g., updating Trakcare - Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion. - Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians. - Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure. - Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements. - Working Knowledge of routine for ordering on P2P and Stationery system.