Total 34 Administrative / Clerical job vacancies in LEAMINGTON SPA, CV34 6SR

Duties and Responsibilities: Arrange meetings Take minutes in meetings Ensure actions from meetings are completed In a timely manner Send out meeting agendas and associated papers out documents Act as a contact point for the PCN Send/receive e-mail's on behalf of the Clinical Director and PCN Strategic Manager where appropriate Complete actions for Clinical Director and PCN Strategic Manager where appropriate Keep Teams groups and documents updated Provide admin support to other leadership positions within the PCN where required Work closely with the Social Prescribers and Health and Wellbeing Coaches Supporting the PCN leadership team to look at population health intelligence to help proactively identify and deliver personalised care Work with the GPs and other primary care professionals within the PCN to help support them in identifying and managing a caseload of patients, and where required and as appropriate, refer people onward to other health professionals within the PCN Raise awareness within the PCN of shared decision-making and decision support tools Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations. Core Competencies: Strong IT skills able to produce and format MS Word, Excel and PowerPoint documents Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management able to meet deadlines Problem solving - able to develop and deliver solutions Team Player ability to work in a team to deliver shared objectives Communication ability to communicate and engage with shareholders and to communicate and engage with other external organisations and people Key Working Relationships and Communications SWGP Director of Planning and Delivery Primary Care Network Clinical Director Primary Care Network Operations Manager Practice Managers General Practitioners and other practice clinicians CCG NHS England and its local offers Patients & public stakeholders, including patient participation groups Relevant representative committees (e.g. LMC, LDC, LOC, LPC) Healthcare providers including NHS, third sector and voluntary providers

Principle duties will be amongst the following dependant on area of work on the day:- Perform Booking duties: Support the Booking Co-ordinators in contacting patients to attend appointments at short notice or when their appointments have to be cancelled or rescheduled if required. Accurately add patients to the appropriate inpatient or outpatient waiting list including processing inpatient booking forms and clinic outcome forms To book appointments and print off and send letters to patients i.e. confirmation letters, reschedule letters, did not attend letters as required Be aware of a patients 18 week pathway and the impact this will have when cancelling or rescheduling an appointment and ensuring the patient is informed. Perform Call handling duties as required: Answer telephone in an efficient, prompt and polite manner Make appointment bookings using PAS and the E-referrals application of all New and Follow-up appointments within set guidelines Contact patients to attend appointments at short notice or when their appointments have to be cancelled Deal with queries and liaise with the Dedicated Clerks and all grades of staff in relation to appointment queries or slot capacity issues and transfer callers to relevant extensions where necessary Liaise with reception staff, notifying them of patient cancellations on the day of clinic Arrange transport/Interpreters for follow-up appointments where necessary Keep documentation up to date including clinic codes Perform Registration duties as required: Register and change patient details which are incorrect on PAS inter trust transfer process Process Referrals and all aspects therein. Input referral data onto the PAS system/referral database as required incorporating RTT status Open and stamp post, check emails and distribute accordingly Print the e-Referrals Service referral letters Scan referral letters onto the relevant database Perform Cancer Services duties as required: To process 2 week referrals for set specialties Contact patients to attend appointments at short notice or when their appointments have to be cancelled Scan referrals onto the relevant database Alert team leader/ line manager if no capacity to book within 2 week guidelines Input data into the Cancer Database Run and check reports as and when required Perform Reception duties as required: View the Clinics prior to starting, make a note of any changes and pass this information to the nursing staff Check which waiting areas are designated for each clinic in the session Register patients onto the computer system, check their details and make any amendments as necessary i.e.: addresses, ethnic codes, telephone numbers etc. Print new labels for patient case notes with these updated details Relay to the patients on arrival details of any clinic delays and direct the patients to the appropriate designated waiting area Book follow-up appointments for patients and complete transport request forms as appropriate Outcome all clinic lists ensuring all data is recorded correctly i.e.: future appointments/codes and enter ad-hoc appointments onto database Find and enter necessary information for Missing Data and the Un-Outcomed report Take any outstanding appointment requests that require force booking to the Outpatient Booking Centre Locate Inpatients for Visitors and direct Patients & Visitors to other Hospital areas Establish new system procedures as required Participate in audits To perform any other duties commensurate with the grade, as directed by the Team Leader or Assistant Manager Outpatients Liaise directly with other unit departments to give or obtain information, including the reporting of maintenance or supply problems

The role will include service development, project work and implementation of change processes in line with the strategic objectives of the Trust, which will include creation of Business Continuity Plans and Standard Operating Procedures. The successful candidate will play an important role in ensuring buildings are utilised productively and are appropriate for patients and staff who access them. You must be able to build effective working relationships, be approachable and accessible with excellent communication and organisational skills. The role will be the interface for services in terms of effective management and use of administration support within Trust buildings. As the role will require travel to other Trust sites including training and meetings, access to independent means of travel would be an essential requirement.

The post-holders will be required to provide an effective and efficient admin support service working within an integrated and skill mixed team. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to provide ward clerk/admin support to the Ward Manager and ward staff and a large proportion of your day will be ward based working with the team. Duties will include collating data information for bed stays, ordering equipment/food/etc, taking timely and accurate messages, fire warden duties, e-mails, scanning, keeping up-to-date patient records, records tracking, post and deliveries, arranging sick notes, etc. You will also work alongside your admin hub colleagues, communicating daily, jointly organising and planning weekly workloads and providing cover for each others wards. Post-holders will also be required to provide lunchtime cover to the reception area on a rota basis.

Are you passionate about making a difference in the lives of care experienced young people? We are looking for a highly motivated and dedicated individual to join a local authority as a Personal Advisor, and the right candidate to join us in empowering and supporting care experienced young people as they transition into adulthood and independence.

As a Personal Advisor, you will play a pivotal role in assisting care experienced young people on their journey to independence. You will provide holistic support, supporting them as a trusted mentor, advocate, and guide throughout their transition period into adult life.

Salary: £28,770 - £31,364 per annum

Region: Warwick

Hours: Full time on a permanent contract

Your responsibilities will include:

• Building meaningful relationships: Establishing a strong rapport with care experienced young people, earning their trust and respect while demonstrating empathy and understanding.
• Creating individual pathway plans tailored to each young person's needs, goals, and aspirations. Assisting them in developing life skills, accessing education, training, and employment opportunities, and promoting their overall well-being. You will also be responsible for ensuring that our young people are aware of and access all their entitlements through the local offer for care leavers.
• Advocacy and representation: Championing the rights and needs of care experienced young people, advocating for their voices to be heard and influencing positive change.
• Partnership working: Collaborating with a variety of partner agencies and organisations to ensure coordinated and seamless support for our young people.
• Empowerment and resilience-building: There is the potential for facilitating workshops, training sessions, and group activities that enhance life skills, emotional well-being, and self-confidence among care experienced young people

Key Requirements:

• A background in youth work, advocacy, or a first hand understanding of care experienced young people, which will enable you to relate to their experiences and challenges they face
• Excellent communication and interpersonal skills, allowing you to build strong relationships and engage effectively with a diverse range of individuals.
• Strong organisational and time management abilities to ensure the efficient delivery of support services.
• Flexibility to work evenings and weekends, when/if required on occasions.
• The role entails travelling both within Warwickshire and out of county, therefore regular access to a vehicle will be required.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Proud member of the Disability Confident employer scheme

The Surgical, Women’s and Neonatal Services (SWNS) division at Homerton Healthcare NHS Foundation Trust are looking for an engaged and highly organised individual with excellent communication skills to join a busy team on a fixed term contract (from start date until 01-August-2025).

The successful candidate will be responsible for day-to-day administrative tasks and support of the service and assistant service managers.

This will involve working closely with the service management team to gain understanding medical rota coordination, cancer pathways and highly specialist services, across teh division. This role would be an excellent stepping stone toward an assistant service management role.

The Divisional Administrative Co-ordinator will use their own initiative to plan time effectively and prioritise all incoming work daily, including responding quickly, appropriately and communicating clearly in relation to urgent/important and unpredictable issues ensuring a high-quality administrative service. They will need to escalate to the service management team appropriately as required.

The post holder will:
• Help ensure clinics are booked correctly for the number of doctors that are available.
• Provide scheduling support to the service managers in the management of clinical activity.
• Deal with RTT patient escalations as requested by the service managers.
• Help with non RTT patient management.
• Help provide management information on the utilisation of clinics.
• Support service managers with general day to day service requirements.

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.


This advert closes on Sunday 28 Apr 2024

Proud member of the Disability Confident employer scheme

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page. The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Real Canadian Superstore, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

The Job Role:Providing effective admin support within a busy Inpatients service, dealing with patient and clinical team queries, managing complex phone queries and providing comprehensive message taking. Accurate data inputting/management of our electronic care records system (Carenotes/BCP), digital dictations, letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines. Person Specification Essential Good General Education (eg. GCSE English and Maths A-C) Experience of working in a busy office / customer care environment Experience of working with a range of Microsoft Office packages (eg. Outlook) Desirable Good organisation skills and ability to multitask NHS Admin Experience Reception Experience Experience in using Carenotes or similar Electronic Patient Records System Understand confidentiality and apply the principles in every day working practice Ability to maintain relevant recording and information systems Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion

Deal with all enquiries and requests in an efficient and timely manner. To have knowledge of all scanning bureau processes to the required level of output, accuracy and quality standard. Undertake all scanning bureau activities and processes as required: Indexing: to use the local patient administration system and paper case notes to generate the relevant cover sheets needed to scan the paper record accurately into the EDRMs. Preparation: to prepare the paper case note for scanning: Remove all staples. Separate booklets. Ensure all relevant documents are grouped together and in the relevant order. Ensure the correct cover sheets are generated and inserted into the correct place within the paper batch. Ensure that the relevant separator sheets are inserted in the correct place within the paper batch. Scanning: to scan the paper record, ensuring that all pages are scanned to the correct standard, rotation and quality to meet the BS10008 standard. Quality Check: to ensure that all documents have been scanned and indexed correctly using the dedicated quality control software and are to the quality to meet the BS10008 standard. Final Ingestion QC: to ensure that all documents have been ingested into the e-record system correctly. Active Records: To ensure that all patients with full case notes on the EDRMs have a set of active records issued for each attendance at SWFT, where required generate address labels and provide any relevant documentation from the EDRMS. Clinic Folders: To ensure that all outpatient clinics requiring clinic folders have them. To ensure that all active records are processed and merged when complete on the local patient administration system. To fully understand the storage and destruction process for scanned records. To ensure that all case notes including active records are tracked to the current location at all times. Scan new referrals (Choose and Book) received by the trust into the EDRMS. Quality check new referrals scanned by the Patient Access Team and report any issues to the Scanning Bureau Team Leader or Manager. Monitor the generic Scanning Bureau e-mail inbox and process all requests. Process requests from external companies / other NHS trusts for copies of patient case notes for patients with a full electronic healthcare record. Prep and scan all casualty cards daily into the EDRMS. Regularly undertake necessary maintenance for the scanners. Prep and scan all paperwork generated that relates to patients with a full electronic patient healthcare record. Actively locate paper patient healthcare records and receive into the bureau ready for prepping. Be service focused and promote the EDRMs and to participate in the open days held to promote the Scanning Bureau and the EDRMs. To provide guidance and support to users of the EDRMs. To monitor all scanning bureau workflow queues and deal with all the requests and issues promptly. Actively participate in the BS10008 certification days. Manage all paper documents that stay live for part of a patients episode of care and ensure that they are available for each patient attendance when required. Manage all documents that are not suitable for scanning and ensure that they are available when required. Demonstrate excellent interpersonal skills and have a positive and energetic approach to work. Demonstrate openness to new ways of working and actively seek to improve processes. Demonstrate high levels of accuracy and attention to detail. To ensure any operational issues are reported promptly to the Scanning Bureau Manager / Team Leader. Participation and adherence to scanning bureau work schedules to ensure that SLAs are achieved consistently. Collect and complete audit data as required by the Scanning Bureau Manager. To support and mentor all new colleagues and help with training as required by the Scanning Bureau Manager and Scanning Bureau Team Leader. To attend monthly team meetings. To attend all relevant training as directed by the Scanning Bureau Manager, Scanning Bureau Team Leader and as required by the Trust.

Coventry & Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated person to join our admin team based at St Michael’s Hospital, Warwick.

Assist in the provision of an effective administrative service across all services in the building, to support the clinical functions of the Trust. Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service.

To ensure that a high standard of customer care is provided in all telephone and reception responsibilities using tact, discretion and sensitivity. To ensure positive promotion of Coventry and Warwickshire Partnership Trust values and vision.

The post-holder will play an important role within the Admin Team to provide efficient and comprehensive administrative support to clinicians and managers.

You will work within an integrated and skill mixed admin team across sites to support clinical service delivery and duties will include date inputting, ordering, telephone queries, care records management and reception cover.

You will also be required to cover other admin roles at times of absence, eg ward clerks, to ensure a safe and efficient service is available at all times.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

We are looking for individuals with a positive approach who are able to build effective working relationships and who are flexible in their outlook. The essential requirements of this post are good telephone manner, high level communication skills, accuracy and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team.

Excellent IT skills are essential to be able to undertake data inputting, collation of information, use of emails, etc. Full training will be provided for Trust systems.


This advert closes on Monday 8 Apr 2024

Proud member of the Disability Confident employer scheme

We are looking for individuals with a positive approach who are able to build effective working relationships and who are flexible in their outlook. The essential requirements of this post are good telephone manner, high level communication skills, accuracy and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. Excellent IT skills are essential to be able to undertake data inputting, collation of information, use of emails, etc. Full training will be provided for Trust systems.

Main Duties Answering any telephone enquiries in a polite and efficient manner Filing results in patient files Ordering patient files and notes Ensuring that all patients have up to date VTE forms Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit) Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc. Requesting and obtaining patient records and x-rays Booking patient transport as required Booking and rescheduling patient appointments when required Direct admissions to the ward Photocopying, scanning and faxing documents as required Provide clerical support to the Ward Manager Deliver referrals to the relevant departments Make any relevant follow up appointments for patients Assist with lunchtime service Log any maintenance work as when required Demonstrates own work duties to new starters Inputting Safecare data Meet and greet patient and relatives in the ward and in the clinic Input referral details onto Badger Answer phone and take referrals in EPAGU Input data onto Dashboards in the clinic Restock and Order supplies for the ward/clinic Service Improvement and Audit To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients. To provide clerical support to the nursing staff on the ward for audits that they carry out. To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department Housekeeping Duties To order stationary and general supplies to ensure the ward area is adequately covered To ensure the nursing station/ward clerk area are kept generally tidy Communications and Working Relationships To communicate with others in a polite and courteous manner at all times The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public The post holder should maintain patient confidentiality at all times The post holder will be expected to act in accordance with all Trust policies and procedures at all times

To type all correspondence relating to outpatients and inpatients, as well as typing departmental correspondence. To request patients new and follow up appointments as required using Lorenzo system and liaising with appropriate consultants and departments. To receive enquiries from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team. To update and maintain the 18 week RTT Status, ensure accurate record keeping at all times. To complete ITT forms as required according to the Standard Operating Procedure. To provide cross cover for secretarial team during annual leave and sickness. To co-operate in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation. To set up and maintain filing systems ensuring all documents are accurately and are appropriately archived. To obtain investigation results and exercise judgement to ensure that medical attention is urgently drawn to histology and urgent telephoned results and all results are filed in the patients records. To take responsibility for patients notes in the office. To implement secretarial and administrative policies to track medical records and referral letters using Lorenzo. To take responsibility of patient electronic records and ensure data is relevant, up to date and accurate, logging data where necessary. To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all e-mail correspondence. To action all routine leave requests for the medical staff promptly in accordance with Trust Policy including completing the electronic session cancellation form and forwarding to the appropriate person within the given timescale. To maintain clinicians diaries, ensure meetings are arranged and undertake minutes for meetings as and when required.