Total 93 Administrative / Clerical job vacancies in Leeds, LS14 6UH

Job Advert: Temporary Administrator (Work from Home)Role: Temporary Administrator (6-month contract)
Location: Bradford-based business but will be predominantly homework. Must live locally because you are required to go into the officeSalary: £23,000 - £24,000 per annumHours: 37.5 hours - full time
Flexible, 8:00 AM to 4:00 PM
Responsibilities:

• Provide efficient administrative support for the insurance department.
• Assist with data processing, including checking claims and maintaining accurate records.
• Collaborate with team members remotely to ensure smooth operations.
• Handle general administrative tasks as required.
• Potentially required to speak to customers to confirm the claims have been actioned

Requirements:

• Previous experience in administrative roles.
• Strong attention to detail and organisational skills.
• Ability to work independently and meet deadlines.
• Proficiency in using office software and communication tools.
• You will be required to have a DBS - Hays will provide this for you.

This is an excellent opportunity for a proactive and self-motivated individual to contribute to a dynamic team while enjoying the flexibility of remote work.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

For the group of consultants responsible for, manage the flow of patients ensuring tests and/or appointments are booked within the necessary timescales escalating potential for delays to the PSC/Business Manager to ensure that prompt action is taken at all times in order to support strategic capacity/demand planning for the Organisation. At the request of the PSC and where relevant, undertake investigation for informal PALS complaints. Co-ordinate and transcribe/process responses to formal patient complaints together with the clinician ensuring that investigation outcomes are generated within the timeframe agreed with the patient. Coordinate and supervise the day-to-day activities and workload of a small team of medical secretaries (and work closely with relevant PSC/Assistant PSCs as appropriate) and any supporting clerical staff. Support the Team Medical Secretaries to ensure that service provision meets relevant quality standards. Take a lead in developing new systems and processes to support on-going service delivery and the maintenance of a high quality service for the patients of Leeds and beyond. In managing diaries for the clinical team the post holder will be expected to co-ordinate the cancellation or alternative provision of outpatient activity ensuring the communication meets Trust targets where appropriate and escalating to the PSC/Business Manager in cases where the cancellation of clinical activity may prevent national targets from being met. Managing and prioritising departmental workload on a day-to-day basis. On a regular basis to review relevant waiting time reports (e.g.18-week reports) for the Consultants responsible for ensuring in all cases that the next steps for the patient are identified and booked. Where this is not possible to liaise with the Business Manager/PSC for appropriate action to be undertaken. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: liaising with the relevant MDT teams about fast track patients and escalating clinically urgent patients to the relevant staff groups for action where required). Ensuring all phone calls are answered within the department during core office hours Opening and dealing with departmental post and allocating resulting work to appropriate staff. Monitoring turnaround times for clinical correspondence and taking corrective action as required, in conjunction with the assistant PSC/PSC, in order to meet 5-day turnaround standard. Providing PSC/Business Manager and Consultant staff with relevant information relating to administrative service. Take minutes at secretarial staff meetings and attending other administrative meetings as required. Audio typing and issuing of medical documents within the trusts 5-day target Provide administrative support to Clinical Nurse Specialists where appropriate. Support clinicians with their teaching and research portfolios by organising regular meetings with trainees, supporting in the writing of research materials and organising meetings and conferences as and when required. This includes but isnt limited to providing support to academic, educational, research and supervisory roles. Taking phone calls and covering departmental phones when required. Deal directly with patient enquiries on behalf of consultant/clinical team. Co-ordination of annual leave for consultants, liaising with the Business Manager for approval and then completing the necessary documentation to organise the cancellation of outpatient activity as required. Administration duties to support departmental clinical audit and clinical governance where required, such as the collation of information for reports. Diary management for consultant staff including organising meetings, preparing meeting paperwork and taking minutes as required. Organising travel arrangements for consultant staff. Other general administrative duties that may be required to fulfil the role.

Band 3 - Medical Secretary Job Description J O B D E S C R I P T I O N 1. JOB DETAILS Job Title: Medical Secretary - General Ref No: Grade: 3 Hours/Length of Post: 37.5 Unit/Department: Rheumatology Location: Chapel Allerton Hospital Reports to: Senior Medical Secretary Accountable to: Patient Services Coordinator / Business Manager 2. JOB PURPOSE The post holder will provide a comprehensive secretarial service to the medical team. They will support processes to sustain the departments practice through administrative protocols, processes and procedures in line with service needs. They must be able to communicate sensitively and effectively with a wide range of people including patients, medical staff and colleagues. The secretary may be required to cover for colleagues during absence and work flexible hours when necessary. 3. JOB DIMENSIONS The post holder will work as part of a secretarial team, responsible for the typing, issuing and filing of diagnostic reports, supporting the core service work of the department. The post holder will support the Clinical Team in the provision of an efficient and effective office service. To ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.

ASPIRE, GROW, SUCCEED
We are looking for an administrative assistant to join our support staff team. The suitable candidate would work alongside colleagues within the Attendance Office assisting, at times, with reception and attendance desk duties; dealing with both parents and students and supporting administration across all key stages. This is an interesting and varied role that would suit someone who has administration experience and the ability to confidently communicate with young people and families. The role is term-time only, 37 hours per week (5 days). Alternatively, there is the opportunity for mornings only (5 days). The starting pay level within the range may be negotiable for the right candidate. Our Culture We are proud to be building a school that, by 2025, will be delivering an exceptional quality of education. We are true to our core values and enable our employees to engage in challenging and rewarding work whilst, at the same time, supporting them to aspire, grow and succeed. We believe that engaged, motivated and happy staff are the foundation of a successful school community. Our Values The Allerton Grange values are the behaviours and qualities expected in our staff community. We are looking to recruit individuals who live by these values on a daily basis. • Integrity • Compassion • Community • Humility • Emotional Intelligence • Courage • Collaborative • Diligent • Role Model • A Critical Thinker The challenge to us all at Allerton Grange School is to continue to improve and grow as a community. We also want to ensure that our staff feel able to take the next steps in their career. We also wish to create a culture that encourages staff to stay and grow with us. The successful post holder will:- • Have a professional drive, energy, determination and aspiration. • Be able to use technology proficiently. • Have accuracy and attention to detail. • Be able to work to tight deadlines, prioritise and keep calm under pressure. • A positive mind set and an adaptable approach to work. • Tact and discretion for dealing with confidential information. We will offer:- • A talented and committed staff team who are supportive of each other. This includes a framework for staff voice and a fair workload charter to ensure wellbeing and a good work/ life balance. • A Headteacher, Leadership Team and Governing Body committed to creating a school of outstanding practice. • The opportunity to grow in your role and work with young people in a truly comprehensive, multi-cultural community environment. • Fantastic building resources and facilities. If you share our values, ambition, have a proven track record, and relish a new challenge, we look forward to receiving your application. If you would like to apply for this post, please download the application pack from this site, or email the school for an application pack. Alternatively, you can telephone, leaving your postal address. The pack will include further details about the post, including how to apply.

JOB PURPOSE/SUMMARY To provide a comprehensive and high quality medical secretarial service to support our clinical teams (Consultant, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the PSC Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Clinical Correspondence & Support to Clinical Services Typing/proof reading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets. Support administrative process as deemed appropriate by the PSC. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Patient Services Co-ordinator where appointments have been booked outside the requested timescales). Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload. Maintaining an effective administration service In conjunction with other Team Medical Secretaries and under the supervision of the Patient Services Coordinator to work collectively as a team proactively planning workloads to meet different deadlines and timescales. Create and maintain appropriate record systems relating to clinical workload e.g. tests and results spread sheets Provide guidance to clerical support officers as necessary. Ensure that health records are tracked on entering and leaving the Department and stored in an appropriate manner in line with Trust Policy and patient confidentiality. Ensure that health records are maintained to a high standard at all times. All documentation and investigation results must be securely filed in the correct section in chronological order. Support Data Quality Indicators by ensuring that patient information is accurate and updated on relevant paper and computerised systems. Access information systems to obtain clinical information as required by the medical teams including investigation results or other information e.g. from results server, PPM or WinDIP. Work as part of the team to ensure that all phone calls are answered within the department during core office hours. Provide information to PSC/Assistant PSC, as appropriate, relating to workload and work outstanding. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave. Additional duties Any other duties that from time to time may be deemed necessary by the Trust/Directorates that is commensurate to the role.

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate.

JOB PURPOSE/SUMMARY To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY - Process patient correspondence/documentation, letters, reports and other documentation. - To greet patients and visitors to the department, providing an efficient and courteous service - Check/enter patient details on the Patient Administration and other Systems. - Prepare patient documentation for processing, including inputting or scanning - Report and respond to any system faults and errors. - Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager - Answer general telephone enquiries and requests to retrieve patient and other documentation. - To ensure that requests for information are dealt with in an efficient and timely manner. - Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. - Collect and deliver patient documentation/reports around Trust when required. - To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies. - To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal - Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. - General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- - Maintain appropriate/agreed levels of stock and non-stock items, including stationery - Maintain diaries for senior staff THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: - Patient-centred - Collaborative - Fair - Accountable - Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: - The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures - Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care - Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes. - Recognises the importance of Data Protection and confidentiality - Be aware of what information can be disclosed to staff, patients and other agencies - Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions - Have a logical and problem-solving approach to issues that arise - Integrity, openness and honesty - Able to work across both Trust main sites WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. COMMUNICATION & WORKING RELATIONSHIPS The need for excellent customer care skills Good standard of written and spoken English Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Maintaining a safe environment and their responsibilities in relation to acts and omissions SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: Frequently lifting and sorting heavy boxes filled with patient and other documentation. Sorting, filing, and general handling of documentation. Constant requirement for sitting in a restricted position as well as a requirement to use specialist equipment, eg steps to file and retrieve documents, trolley to move bulk documentation. Requirement to work at any site within the Trust, in order to meet the needs of the service. ii) MENTAL EFFORT: Constant requirement for prolonged concentration. Constant working to departmental deadlines and service level agreements iii) EMOTIONAL EFFORT: Potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers. iv) WORKING CONDITIONS: Potential problems with extreme temperatures-cold in winter, extreme heat in summer in some filing/storage facilities. Potential for dusty dirty conditions in filing/storage facilities causing breathing problems.

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary. Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.

Your new role

National Highways have an excellent opportunity for a Personal Assistant to join our team in the Yorkshire North East region. Reporting to Regional Director, you will be responsible for the coordination of meetings, general administrative duties and the management of the Regional Director’s diary and calendar.

Please note this position is for a 12-month fixed term contract to cover maternity leave.

What you’ll be leading on

Act as first point of contact for the Senior Management Team member(s), manage electronic communications, mail and incoming calls; ensuring that these are prioritised, deadlines are considered, and appropriate action is taken as well as undertake ad hoc administrative duties as and when required, ensuring accurate, timely delivery and that relevant policies and procedures are followed.
Manage logistics for the Senior Management Team including management of diary, travel planning and expenses, to ensure effective utilisation of time and value for money.
Arrange and attend meetings and events ensuring that consideration is given to the most effective and efficient use of time and cost; produce accurate records and maintain and update action logs for all meetings.
Collate and compose information and prepare standard documents, correspondence, papers and presentations accurately and efficiently, to support the delivery of excellent service standards to internal and / or external customers.
Lead and co-ordinate the regional workforce plan including forecasting and planning recruitment requirements and ensuring budget adherence.
Quality assure, enter and maintain information on systems and files to ensure that information is up to date, accurate, in the right place and easily accessible, handling department and Company sensitive information with discretion to ensure confidentiality ensuring security of papers and liaising with the team’s SHARE Information Manager where appropriate.
Build effective working relationships with colleagues across National Highways and externally, to develop cooperation and contribute to the continuous improvement of services.

To be Successful

Excellent communication skills and stakeholder management
Experience within a similar administrative role and environment
Proficient in MS Office package
Ability to effectively manage workload in timeframes

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Want to know more?

To request a copy of the role profile, please contact hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting reference #4285

ABOUT US

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effort

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)

And finally
We reserve the right to close before the advertisement expires

Wellbeing Personal Trainer

Leeds | Fitness | Permanent | Full time

Salary from £22,776.00 up to £45,162.00 OTE depending on experience

40 hours per week

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our [insert club name], you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £45,162.00 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you

Proud member of the Disability Confident employer scheme

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary. Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.

The post holder will work as part of a multidisciplinary team in order to provide an effective and efficient clerical and typing service to the non - surgical oncology team. The post holder has a responsibility to ensure that clerical and typing duties are completed in a timely manner, ensuring Trust targets are met. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Typing of medical reports/patient details onto a computerised system. Booking out and despatch of reports and films. Dealing with correspondence, incoming and outgoing, that any senior member of the department may require. Dealing with telephone enquiries from hospital staff, outside agencies and patients. General clerical duties which include filing, photocopying and faxing. Dealing with queries from patients, medical staff and outside agencies, including telephone enquiries. Other duties To liaise with colleagues and other disciplines as necessary. To maintain knowledge of office equipment based in the Department. To participate in the appraisal process as outlined by Trust policies and procedures. To take on additional and changing duties commensurate with the grade as defined by the Office/Administration Manager in response to demands made upon the Department.

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus. Key result areas 1. Responsibility for communication and relationships Responsible for delivering administrative support which requires face to face, telephony based and electronic contact with service users and other stakeholders, both external and internal to LCH. Act as a single point of contact for specific service/services. Provide signposting advice to guide colleagues, service users and other stakeholders , including times when there may be barriers to understanding, or where the communication could be conceived as complex (i.e. explaining patient administration operating procedures to people who do not work in that department. Communication around sensitive issues such as performance for supervisees, complaints from the public. The post holder will engage with a range of stakeholders both internal and external which may vary dependant on role.

KEY RESPONSIBILITIES To ensure provision of a comprehensive, high quality and efficient administrative service to Operational Team Leads, PCN execs and the wider PCN team. To oversee the administration of the PCN including: Recording planned absence on SystmOne Supporting with digital and other equipment registers Supporting staff with IT issues and being a point of contact for external IT support Rearranging patient appointments in the event of staff absence Managing room bookings both linked with practices and for PCN rooms o Support shared PCN systems e.g., Teams and SharePoint o Collate monthly reports from all PCN staff for the update to practices o Support in the PCN weekly update To manage own day to day workload, ensuring that priorities are identified and dealt with and that problems are resolved as quickly as possible. To work as part of a team ensuring that adequate arrangements for cover are in place for PCN workforce during planned absence, sickness or workload pressures To arrange meetings and take minutes for relevant meetings Assist in the induction and training of new and existing staff groups Organise PCN events e.g. Educational/Locality/Network wide events Support good communication both internally (PCN and Practice staff) and externally (patients and other partners) o Work with the Network practices and the Network team staff to develop and disseminate a regular PCN newsletter o Working with the Exec team to develop a communication plan and support the implementation of this plan Personal & Professional development The post-holder will participate in any training programme implemented by the PCN as part of this employment. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work. Training may need to be undertaken outside of normal practice hours, and off site. Quality & Governance The post-holder will strive to maintain quality within the PCN, and will: - Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision. Work effectively with individuals in other agencies Effectively manage own time, workload and resources Health and Safety The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures. Comply with SEL GP Group health and safety policies by following agreed safe working procedures Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines. Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Reporting incidents using the organisations Incident Reporting System Confidentiality Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient and staff confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Equality and Diversity The post-holder will support, promote and maintain the SEL GP Group Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. Other delegated duties This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Hair Dr in Leeds are recruiting for an Apprentice Administration Assistant. The successful candidate will work towards their Level 3 Business Administrator qualification which will take approximately 18 months to complete.

Job Duties Include:
• To answer queries within own range of knowledge, using own initiative and seeking assistance where required.
• Answering telephone calls promptly and courteously, assisting the caller or redirecting the call as appropriate.
• To open, sort and distribute incoming correspondences as appropriate.
• Undertaking photocopying tasks as and when required. Responsible for ensuring photocopier is maintained, liaison with the company engineer and ensuring stocks of peripherals are available.
• To assemble, maintain and collate patients’ records in the department as appropriate.
• Maintain an efficient filing system ensuring all information is filed accurately and promptly and in accordance with our policies.
• Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to our Confidentiality Policy and Information Governance guidelines.
• Prepare papers as requested.
• To actively participate in team meetings as appropriate.
• Support other staff as requested in a professional manner with various administration duties.
• Maintain and encourage safe working practices and environment in accordance with our Health and Safety Policies.
• To adhere to agreed policies, procedures and protocols.

Requirements:
• 37.5 hours to be decided for role between hours of 8:30 - 5:30
• Punctual
• Interest in social media, Marketing
• Keen learner
• Communication Skills
• Driven
• Organized.

Hours:
Monday - Friday, Earliest possible start 8:30am - Latest possible finish 5:30pm / 30 mins unpaid break / 37.5 hours per week

Proud member of the Disability Confident employer scheme