Total 50 Administrative / Clerical job vacancies in Leeds/London, LS1 4AP

Trainee Admin Officer is required for a prestigious property management company in central London.

Duties include but are not limited to:
• Provide comprehensive administrative support to the team
• Assist in the coordination of projects and team activities.
• Maintain accurate records and databases.
• Provide general office management duties – including ordering of office supplies, overseeing general office upkeep.
Work closely with property manager and help to meet deadlines as and when required.
Work closely with maintenance administrator and able to liaise with contractors/landlords/other staff in the provision of the day-to-day maintenance service.
Assist in the administrative works and office duties which may be required in the absence of the Property managers.
Maintain excellent phone etiquette while communicating with tenants, vendors, and team members.
Manage office operations to ensure efficiency and organization.

Experience:
- Good verbal & written Communication skills, must be able to use own initiative and effective team player
- Proficiency in administrative tasks and data entry.
- Experience of using computer software including Microsoft word, Excel, Outlook etc



If you are available for interview and can start immediately, please text your name and number with Ref: ADMIN011 to 07950780359, or call 02071939470 for inquiries. You can also send your CV to mimi@gen122.com

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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1

Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

The post holder will be required to provide a full administrative service to the safeguarding team. To administer the Safeguarding Team statutory function in the communication of information relating to DRAM and MARAC meetings to colleagues in Primary Care. To support the administration and delivery of training to colleagues in Primary Care and ICB teams Main Duties and Responsibilities To plan, organise and prioritise administrative work, to ensure all tasks are conducted efficiently, accurately and within identified deadlines. To complete administrative duties within the team which will support colleagues to conduct their roles and ensure the effective functioning of the team. To act as first point of contact for the team and take responsibility for answering queries over the telephone, face to face and via email, directing the same to the appropriate team member. To deal with and resolve queries on behalf of the team with internal and external stakeholders, including difficult conversations requiring tact and diplomacy. . To deal appropriately with information of a complex and sensitive nature To arrange regular and ad-hoc meetings for members of the safeguarding team, both with internal and external colleagues. To prepare agendas and papers; to take and administer formal minutes for safeguarding meetings. To support the management of diaries for members of the safeguarding team as appropriate To communicate information and outcomes to colleagues and other stakeholders as required To deputise for other administrators within the safeguarding team and ICB as appropriate To ensure safe storage of information, in-line with GDPR and Information Governance guidelines To administer the Safeguarding Team statutory function in the communication of information relating to DRAM and MARAC meetings to colleagues in Primary Care. To support the administration and delivery of training to colleagues in Primary Care and ICB teams General The post holder will: Treat people with dignity and respect. Maintain a high standard of professional and personal conduct. Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the equality and diversity policies of the organisation. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. Ensure compliance with all mandatory and statutory training relevant to the post. Be familiar with and adhere to the safeguarding policies, procedures, and guidelines for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Multi- Agency Policy, Protocols, and guidelines. Ensure that any infection prevention and control issues are reported appropriately. Be aware of and adhere to the provisions of the Health and Safety at Work Act and to ensure their own safety and the safety of others. Maintain confidentiality and adhere to the principles of data security and data protection. Follow a professional Code of Conduct, where relevant to the post. Participate in the organisational appraisal process. Be expected to undertake ongoing professional and personal development in line with the responsibilities of the post. This job description is not intended to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in accordance with developing organisational and service needs and wherever necessary, will follow appropriate consultation with the post holder. The post holder may be directed to complete other duties according to organisational requirements. These duties will always be reasonable and commensurate with the skills of the post holder and level of the post

**Purpose of the job:**

I am an older gentleman who has dementia living in the Camden area. I require a bank carer/assistant that can cover my existing team when they are on holiday or off sick.

I love to go out daily and have regular daily activities. I am looking for someone to accompany me to Chalk Farm NW1 to my lunch club, and then head down to Camden Town NW1 for my art class.

I am a very chatty man and likes a laugh and dancing. I am also a Frank Sinatra fan, and an Arsenal supporter. The qualities Im looking for in a PA are the following: they should like to have some banter, be able to walk well as I enjoy walking, have knowledge of the Camden area, and if not be able to use google maps on their phone. Some of my activities may involve bus journeys so using public transport is a necessity.




**Hours and rate of Pay:**


* £14.10 per hour
* Up to 30 hours per week as and when required.
* Guaranteed hours for 23/12/24, 27/12/24, 30/12/24 and 2/1/25.




**Supervision:**


* My personal assistant is accountable to the employer in all aspects of their work. They should always ask what my needs are and listen to my directions and requests.




**Main Duties:**


* Support to access the community to engage in various social activities.
* Assist with personal care, breakfast preparation, prompts with medication, light cleaning and laundry.




**The main duties identified in the job description are examples of the expectations required; there may be occasions where you are reasonably requested to provide additional activities to be undertaken inside or outside of the home.**




**Personal Assistant Specification:**


* My assistant must be honest, trustworthy, and reliable.
* My assistant must respect my privacy and always maintain my dignity.
* My assistant must be enthusiastic and flexible with a caring disposition.
* You must be able to work well independently.




**The post is subject to an enhanced DBS disclosure which will be funded through your employer.**

****

**Vacancy closing date: 03-Dec-2024**

Customer Service Administrative Assistant needed in Wembley

The rate is £17.27ph PAYE

This is a temporary role

The reference number is: 5258412

The successful candidate will provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, web chat and social media channels. They will provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times and will carry out all duties in accordance with relevant Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Legal Secretary
Leeds City Centre - 3 days in office, 2 days working from home.
£27,000 - £30,000


Your new role
The purpose of this role is to provide secretarial support for the fee earners in the Housing department in the provision of a wide range of legal services.

• Organising and prioritising workloads on an ongoing basis, in conjunction with fee earners
• Maintaining the fee earner diary / being aware of fee earner day-to-day commitments
• Preparing inward and outward correspondence
• Alerting, and agreeing with fee earner's, any changes in circumstances and priority with regard to workload
• Opening and closing files and general matter maintenance, ensuring all relevant money laundering documentation is completed to comply with the Solicitors Accounts Rules and the firm's protocols and policies.
• Liaising with clients and taking instructions under the supervision of and as directed by fee earners
• Preparing, submitting and downloading property searches
• Preparing, amending and finalising legal documents and reports as directed by fee earners
• Preparing and submitting Stamp Duty Land Tax forms using the SDLT website
• Interfacing with the Land Registry
• Producing / assisting in the completion of monthly bills
• E-filing of all documents and correspondence
• Using precedents as directed and delegated by fee earners to prepare and draft documents as directed

What you'll need to succeed
You must have recent experience of working as a legal secretary in order to be considered for this role.


What you'll get in return
Hybrid working
Flexible working hours
Buy additional annual leave
Generous pension contribution
Career development.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies. The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required. To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments. 3. ORGANISATIONAL CHART 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Process patient correspondence/documentation, letters, reports and other documentation. To greet patients and visitors to the department, providing an efficient and courteous service Check/enter patient details on the Patient Administration and other Systems. Prepare patient documentation for processing, including inputting or scanning Report and respond to any system faults and errors. Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager Answer general telephone enquiries and requests to retrieve patient and other documentation. To ensure that requests for information are dealt with in an efficient and timely manner. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality. Collect and deliver patient documentation/reports around Trust when required. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies. To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff. Assisting to maintain high standards of care, including:- - Maintain a safe working environment, reporting incidents, accidents, complaints - Understand the need to maintain and respect patient confidentiality - Participate in in-service training - Participate in mandatory training annually - Participate in annual performance appraisal Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:- Maintain appropriate/agreed levels of stock and non-stock items, including stationery Maintain diaries for senior staff 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally, the following are core values which relate specifically to this post: The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes. Recognises the importance of Data Protection and confidentiality Be aware of what information can be disclosed to staff, patients and other agencies Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions Have a logical and problem-solving approach to issues that arise Integrity, openness and honesty Able to work across both Trust main sites 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 11. COMMUNICATION & WORKING RELATIONSHIPS The need for excellent customer care skills Good standard of written and spoken English Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures Maintaining a safe environment and their responsibilities in relation to acts and omissions 12. SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: Frequently lifting and sorting heavy boxes filled with patient and other documentation. Sorting, filing, and general handling of documentation. Constant requirement for sitting in a restricted position as well as a requirement to use specialist equipment, eg steps to file and retrieve documents, trolley to move bulk documentation. Requirement to work at any site within the Trust, in order to meet the needs of the service. ii) MENTAL EFFORT: Constant requirement for prolonged concentration. Constant working to departmental deadlines and service level agreements iii) EMOTIONAL EFFORT: Potential for some exposure to distress and emotional circumstances, for instance when dealing with patients and carers. iv) WORKING CONDITIONS: Potential problems with extreme temperatures-cold in winter, extreme heat in summer in some filing/storage facilities. Potential for dusty dirty conditions in filing/storage facilities causing breathing problems.

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate. The post-holder will: Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays Work with Consultants and their medical teams. Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary. Deal with patient enquiries. Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline. 3. ORGANISATIONAL CHART Service Manager Patient Services Coordinator Assistant PSC/Senior Medical Secretary Team Medical Secretary 4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Clinical Correspondence & Support to Clinical Services Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams. Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets. Support administrative process as deemed appropriate by the PSC. To support the clinical teams in the delivery of excellent patient care by actively working with colleagues and other Departments to ensure that all patients registered within the service are proactively supported through their patient journey (This would include but is not limited to: ensuring that follow-up and/or discharge appointments have been made for patients when required escalating to the Patient Services Co-ordinator where appointments have been booked outside the requested timescales). Any other general administrative duties associated with the consultant/clinical team outpatient and inpatient workload. Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel. Liaise with GPs, hospital staff and others on behalf of consultant in relation to clinical workload. Maintaining an effective administration service In conjunction with other Team Medical Secretaries and under the supervision of the Patient Services Co to work collectively as a team proactively planning workloads to meet different deadlines and timescales. Create and maintain appropriate record systems relating to clinical workload e.g. tests and results spread sheets Provide guidance to clerical support officers as necessary. Ensure that health records are tracked on entering and leaving the Department and stored in an appropriate manner in line with Trust Policy and patient confidentiality. Ensure that health records are always maintained to a high standard. All documentation and investigation results must be securely filed in the correct section in chronological order. Support Data Quality Indicators by ensuring that patient information is accurate and updated on relevant paper and computerised systems. Access information systems to obtain clinical information as required by the medical teams including investigation results or other information e.g. from results server, PPM or WinDIP. Work as part of the team to ensure that all phone calls are answered within the department during core office hours. Provide information to PSC/Assistant PSC, as appropriate, relating to workload and work outstanding. Provide cover for other team secretaries/clerical staff when on annual leave or sick leave. Additional duties Any other duties that from time to time may be deemed necessary by the Trust/Directorates that is commensurate to the role. 5. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centered Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values 6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating, and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition. 7. INFECTION CONTROL The jobholder must always comply with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment. 8. HEALTH AND SAFETY / RISK MANAGEMENT All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This always includes complying with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system 9. EQUALITY AND DIVERSITY The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc. 10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. 9. COMMUNICATION & WORKING RELATIONSHIPS The post holder will be expected to establish, maintain, and respect good working relationships and communication with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the specialty area and as appropriate within the role. The post holder will be expected to represent themselves and the service in a professional, courteous and respectful manner at all times. - Consultants and other Senior Clinical Staff - Junior medical staff - Multidisciplinary team members e.g. nursing colleagues, AHPs etc - Own Directorate Managers and others within the Trust - Colleagues within the Trust - GPs and administrative staff within Primary Care - Patients and relatives 10. SPECIAL WORKING CONDITIONS i) PHYSICAL EFFORT: The role requires high levels of accuracy in producing clinical correspondence that meets a high-quality standard as part of the provision of an effective secretarial service. There will be long and frequent periods where the post holder will be in front of a VDU either typing or proof reading. The post holder may be required to lift small loads and handle stock and stationery e.g. paper in and out of their Department. ii) MENTAL EFFORT: Prolonged periods of concentration are required for transcribing or proofreading medical correspondence and using patient related information. This may frequently be interrupted with phone calls or via face-to-face contact with other members of the team e.g. Consultants. iii) EMOTIONAL EFFORT: The post holder will be handling sensitive patient-related information daily and as such may be regularly (daily) subjected to difficult and emotional situations such as serious illness, bereavement or anxious family members. iv) WORKING CONDITIONS: The post will require use of a VDU and keyboard on a daily basis.

Attend meetings, deputising for the Secretariat Manager as required. Manage general admin for the department including authorising temps timesheets, invoices, andstationary orders, and reporting faults/repairs as needed. Type clinical correspondence for the consultants to ensure department meets five day turn aroundtarget. Provide cross cover support in the absence of the Medical Secretariat Supervisor colleague. Provide management support, sharing knowledge and best practice across the department. Agree individual Personal Development Plan with line manager Take every reasonable opportunity to maintain and improve professional knowledge and competence. Any other duties appropriate to the grade and nature of the post as requested by the line manager.

Organising meetings and minute taking Managing and escorting visitors as appropriate Administration and maintaining a robust system of document management and control Maintain constructive relationships and communicate effectively with all members of the Colindale Sequencing Laboratory team and other stakeholders as appropriate Undertake information/project work and contribute to effective information management. Deliver against agreed objectives, achieving quality outcomes To work as part of the Colindale Sequencing Laboratory team providing support to the department and other staff and to ensure essential cover during sickness and absence. To undertake projects and functions as agreed by the Colindale Sequencing Laboratory Unit Head. Dealing with invoices, ordering, and receipting goods on the MaPS internal UKHSA procurement system. To support HR recruitment functions. For a full list of the main duties and responsibilities of the role, please refer to the attached Job Description. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Selection process details This vacancy will be assessed using a competency-based framework which will assess your Qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria. Stage 1: Application & Sift You will be required to complete an application form. You will be assessed on the below listed 11 essential criteria, and this will be in the form of a: Application form(Employer/ Activity history section on the application 1000 word Statement of Suitability. This should outline how you consider your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. Please do not exceed 1000 words. We will not consider any words over and above this number. If you are successful at this stage, you will progress to an interview. Unfortunately, late applications will not be considered. Stage 2: Interview You will be invited to a (single) face to face interview. Knowledge, experience, skills & abilities will be tested at interview. Interviews will be held week commencing TBC. Please note, these dates are subject to change. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Location This role is being offered as office working based at: UKHSA Colindale61 Colindale Ave,London,NW9 5EQ Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check. If based at one of our scientific locations you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Admin Officer Leeds Magistrates Court
MOJ - Leeds Magistrates Court, 1 Westgate LS1 3AP
" Full time in the office
" Monday to Friday - 9am - 5:00pm
" Long term temporary contract, likely to be extended due to business requirements
" £11.59ph then rises to £11.88ph after 12 weeks
" Start date- ASAP

Role Overview:
We are currently recruiting for a full time Administration Officer at Leeds Magistrates Court with our client, The Ministry of Justice. The role will include working as part of a flexible team in a back-office environment and will be responsible for the overall running of the courts.
Responsibilities include:
" Liaising with magistrates
" Contacting judges over the phone, making and answering telephone calls
" Booking judges in, ensuring the essential running of the courts
" Administration tasks using internal IT systems (full training provided)
" Data input
" Updating and organising Excel spreadsheets
" Monitoring email in-box

Skills and Experience required:
" Great communication skills and excellent telephone manner
" Able to work at pace
" Positive, can-do attitude
" Customer service experience
" Able to multitask
" Strong admin ability
" IT literate, use of Microsoft packages such as Outlook, Word and Excel

If this sounds like the ideal role for you, apply now!
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The post holder will be responsible for the supervision and line management of a varied and efficient secretarial team who provide a typist and administration service to a specialist clinical team.

The post holder will be responsible for ensuring that the resources within the team are used appropriately to provide a full service to the clinical team. Building relationships with clinical colleagues is a key part of this role to understand the service and work together to deliver a high standard of administration and secretarial support.

The post holder will be responsible for the team achieving both the national and local targets related to typing and administration where relevant.

Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinician.

Supervise and support Medical Secretaries, Audio Typists and admin clerks to ensure service delivered to a high standard to meet targets and Key Performance Indicators.

Ensure a high level of service to patients, other health professionals and colleagues including management of patient queries and telephone calls.

Deal initially with such matters as discipline, sickness (completing ‘return to work’ forms) and timekeeping, facilitating resolution at local level wherever possible, referring to the Secretariat Manager where necessary.

Ensure leave is scheduled to maintain service delivery, liaising with the Secretariat Manager as required.

Conduct appraisals for a specific group of Medical Secretaries, Audio Typists and Admin Clerks, coordinating training needs and ensuring the department meets mandatory compliance targets.

Assist with the recruitment & deployment of staff across the department.

Manage the recruitment and monitor the performance of any temporary medical secretaries.

Ensure the department and individuals are compliant with Health & Safety legislation, completing incident forms and developing action plans as appropriate to eliminate or reduce risks, forwarding documentation to appropriate departments in a timely manner

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Attend meetings, deputising for the Secretariat Manager as required.

Manage general admin for the department including authorising temps’ timesheets, invoices, and stationary orders, and reporting faults/repairs as needed.

Type clinical correspondence for the consultants to ensure department meets five day turn around target.

Provide cross cover support in the absence of the Medical Secretariat Supervisor colleague.

Provide management support, sharing knowledge and best practice across the department.

Agree individual Personal Development Plan with line manager

Take every reasonable opportunity to maintain and improve professional knowledge and competence.

Any other duties appropriate to the grade and nature of the post as requested by the line manager.


This advert closes on Thursday 28 Nov 2024

Prescriptions: To process, all medication requests sent in by patients using the various protocols in place. Monitor the prescription email, online patient access for patients medication request and queries. Ensuring that all paper requests are process daily. Process patients medication on set days (on wall calendar) Print patients Dossett box on set days for the pharmacies. Working alongside with the practice pharmacist with queries to solve the issue together. Following up prescription requests/queries via the practice task system Liaise with the pharmacy when there are Dossett box changes via telephone and email. Answering the telephone to patients and other healthcare professionals and helping with any queries efficiently. To liaise with patients and chemists regarding queries and requests. To ensure repeat medication is issued in line with the protocols that are already in place, and where queries are raised that they are dealt with in the best way. Following protocols for monitored medication (i.e. DMARDs, ADHD, Warfarin). To ensure that patient queries on medication are highlighted to the relevant GP or practice pharmacist. On a regular basis goes through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription. Inputting patient data (i.e. Warfarin details, blood results) Liaising with hospitals re medication summaries/queries. Sending out appropriate letters (i.e. new repeat slips; repeat dispensing; medication reviews) Sending out appropriate letters (i.e. new repeat slips; repeat dispensing; medication reviews) Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients. Ensure you are keeping Patient information updated and that Patient information is secure /kept confidential at all times. Maintain accurate Patient records promptly and quickly - entering data in accordance with reporting requirements. Provide an efficient administration service as part of a Team to ensure the smooth running of the prescription support to our clinicians Respond to enquiries from Patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications Issuing appliance items for patient upon request from appliance companies (catheters, dressings) Build good working relationships with local Pharmacies to help enable our prescription service Chasing Hospitals and other healthcare organisations for patient information such as up to date letters, Discharge, querying information given by them via email and telephone. Medicine management audits as requested by GP Practice Manager - ICB Prescribing advisor Searches Ensuring that this is done monthly Sending out the correct blood test and information (related to the search) Making sure patients health prompts (weight, height, BP) has been checked recently to allow pharmacist to complete the medication review. Ensuring that all searches are completed monthly for the GP and practice pharmacist to then complete their part. Results Answering the results line and informing patient of result. Chasing the result for the patient Results received via the link Ensure patients are matched Ensuring doctors are matched Ensuring results for GPs on leave are forwarded to another GP Rejecting results for patients that are not registered ensuring the hospital is notified via emailed Checking the cytology results and informing the GP of abnormal results and adding the relevant diary date for recall.