Total 83 Administrative / Clerical job vacancies in Oxford, Oxfordshire, OX3 9AX

To provide a comprehensive Administrative Support and Housekeeping service to the Oncology and Haematology Outpatients By taking a lead role in maintaining Bookwise clinic room booking system. This will include maintaining the day to day booking of clinic rooms, auditing of current use, planning for the future and liaising with all stakeholders. By providing the Senior Nurses in the department with administrative support with specific responsibility for coordinating the transport arrangements for patients. By supporting the provision of IT services to the department. By undertaking all aspects of the Housekeeping Role By working as an integral part of the Outpatient team ensuring a high quality service to patients and to provide a service that ensures that the patients needs are satisfied and department requirements are met. By assisting the departmental manager to ensure the appropriate and effective delivery of the facilities service in order to properly maintain the patient environment and services to the patients. RESPONSIBILITIES Bookwise Administration Duties:- Liaising with all members of the multidisciplinary teams regarding booking and cancellation of clinic rooms. Checking Bookwise against EPR regarding clinicians availability for clinics and informing the senior nurse of any discrepancy Keeping the Bookwise spreadsheet up to date, liaising with the senior nurse if clinic space becomes available Liaising with senior nurse and OSM regarding future planning for clinic space Keeping the waiting list for clinic rooms up to date Daily accepting and declining booking requests on the on line system Auditing clinic space usage Compiling the monthly DNA report Attend weekly Bookwise meeting with clinical admin teams Teaching members of the OUH team how to access Bookwise and use the booking system Housekeeper duties:- To liaise with the cleaning contractor/in-house housekeeping services/Monitoring Officers to ensure that cleaning standards in Outpatients meet the agreed specification and any unsatisfactory areas are rectified. To escalate all non-conformance with cleaning protocols by cleaning contractor staff via the helpdesk and inform the senior nurse/co-ordinator of the shift. Escalate any non-conformance that remains unresolved 24 hours following initial escalation to the matron. To provide supervision and guidance to domestic staff to ensure that standards and policies are met. To liaise with the nursing and housekeeping team to ensure that work is planned in the most appropriate way to provide a patient focused and seamless service. To ensure, in conjunction with the Outpatient co-ordinator, that patients are provided with appropriate beverages at regular intervals throughout the day. To ensure patients and relatives have an appropriate supply of drinking water and a clean cup. To maintain patient privacy, dignity and confidentiality at all times. To ensure that all alcohol gel dispensers, paper towels and soap for hand hygiene are replenished, thus contributing to the prevention of cross-infection from one patient to another. To clean medical equipment as required in conjunction with nursing staff. Ensure that all patient equipment (e.g. hoist slings) is kept clean and in a usable condition. To monitor the general Outpatient environment, co-ordinate necessary repairs and maintain records of reported defects and remedial action taken. Following agreed training, change spent light bulbs in angle poised over bed lamps. To respond to complaints/concerns from patients and relatives that relate to facilities and housekeeping services, supporting nursing staff and ameliorating stressful situations. To take responsibility for the hygiene standards within the Outpatient kitchen/staff area. To monitor fridge temperatures and take corrective action where necessary. Ensure any food in Outpatient fridge is labelled, dated and disposed of if not correctly labelled. Monitor temperatures in clean utility and report any untoward events. Ordering of stores, supplies and leaflets. To ensure all waste disposal bins are kept in good condition and are cleaned to ensure no cross infection. To supervise an effective waste segregation and disposal service ensuring compliance with all relevant procedures and legislation. To report any non-compliance with the Trusts waste policies and procedures to the relevant department managers. Administrator Duties:- Check weekly and daily those patients due to attend outpatients who require specialist transportation. Liaise with the senior nurse regarding these patients with comprehensive details of transport and patient ( mobility, medical history, communication issues ) To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust. To liaise with relevant departments within the Trust as necessary to ensure a smooth patient pathway To record up to date patient information including social history, onto relevant EPR/IT systems Responsibility for unblocking SMART cards and issuing Tenens cards to staff working NHSP shifts in OPD. Input data on NHSP Check if NHSP staff has attended and update Timesheets on the NHSP. To make any change required by the Line Manager on the e-Roster (e.g. swap shifts; shifts times, etc.) Check shift times are correct on e-roster Load up roster template and load patterns First Care Insight arrange an appointment with manager for those who require a RTW interview Collation and display of data in particular Friends and Family and patient information board Monitor appraisals in date for staff and make appointments for appraisals to be completed by manager To check if all staff are up to date with mandatory e-learning. Update the Senior Nurse of any non-compliance issues. Check the Registered nurses NMC are up to date/ due to expire Monthly Fire, PPID, Hand Hygiene and Covid Risk Audit results are added to M drive. Upload monthly audit data on Assurance App. Maintain the Fire Safety Folder. Update the Senior Nurse of any anomalies. Responsible for IT issues that arise within the department Photocopying and other general office procedure Any other requirement made by the Line Manager to be done on the day. Additional responsibilities:- To support clinical staff in patient clinics when require To support the phlebotomy OPD phlebotomy service when required Support Elective Covid Swabbing team when needed To be responsible for answering departmental phones Support Covid screening team when needed. Participating in the training of new and temporary staff Attend training sessions appropriate to the role. Co-operate with the Trust in maintaining suitable standards of health and safety, including adhering to all Trust policies and procedures. Always work in compliance with rules and working practices. Report all unsafe situations, incidents and accidents as appropriate To be fully conversant with COSHH regulations and assist with training and education of staff related to this Keep all risk management policy folders up to date To complete Trust mandatory training through liaison with the Senior Team Leader and Facilities Manager

Band 4 Admin and Clinical Co-ordinator

Cancer & Haematology Outpatient Department, Churchill Hospital, Oxford

Full time 37.5 hours per week

Are you looking for a rewarding role where you can make a real difference? We are looking for an enthusiastic and motivated individual to join our friendly outpatients team who will strive to ensure that the patients’ experience is what we would expect for our own family and friends



This is a unique post combining both administrative and housekeeping duties and provides a pivotal role in the running of Outpatients. Our busy outpatient department sees up to 300 patients per day, with 75 different consultants holding clinics alongside specialist nurses, therapy radiographers, research staff and pharmacists. If you feel that you are able to multitask and love variety in your job then this could be the role for you.





We are looking for someone who will primarily manage our online clinic room booking system (Bookwise) and also provide support for the senior nurses with other computer systems including, Health Roster, FirstCare and NHSP. You will also provide support for the clinic nurses to ensure patients requiring hospital transport for clinic are seen and returned home with minimal delays. On occasion you will also provide support for the phlebotomy service if needed.



The housekeeping part of the role is to ensure the department maintains high standards of cleanliness and that all equipment including computers are in good working order. Whilst this is not a clinical role you will have some contact with patients, perhaps offering them a drink or helping them with hospital transport, so we’re looking for someone who is caring and approachable, and can work flexibly to meet the demands of the busy environment.



Due to the unique nature of this post we would recommend you to contact Sue Fletcher, Outpatient Sister via email to susan.fletcher@ouh.nhs.uk to find out more or arrange an informal visit.









BX72JC

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk



The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.



Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

To provide a comprehensive Administrative Support and Housekeeping service to the Oncology and Haematology Outpatients
• By taking a lead role in maintaining “Bookwise” clinic room booking system. This will include maintaining the day to day booking of clinic rooms, auditing of current use, planning for the future and liaising with all stakeholders.
• By providing the Senior Nurses in the department with administrative support with specific responsibility for coordinating the transport arrangements for patients.
• By supporting the provision of IT services to the department.
• By undertaking all aspects of the Housekeeping Role
• By working as an integral part of the Outpatient team ensuring a high quality service to patients and to provide a service that ensures that the patients’ needs are satisfied and department requirements are met.
• By assisting the departmental manager to ensure the appropriate and effective delivery of the facilities service in order to properly maintain the patient environment and services to the patients.


RESPONSIBILITIES

‘Bookwise’ Administration Duties:-


• Liaising with all members of the multidisciplinary teams regarding booking and cancellation of clinic rooms.
• Checking ‘Bookwise’ against EPR regarding clinicians availability for clinics and informing the senior nurse of any discrepancy
• Keeping the ‘Bookwise’ spreadsheet up to date, liaising with the senior nurse if clinic space becomes available
• Liaising with senior nurse and OSM regarding future planning for clinic space
• Keeping the waiting list for clinic rooms up to date
• Daily accepting and declining booking requests on the on line system
• Auditing clinic space usage
• Compiling the monthly ‘DNA’ report
• Attend weekly ‘Bookwise’ meeting with clinical admin teams
• Teaching members of the OUH team how to access ‘Bookwise’ and use the booking system

Housekeeper duties:-


• To liaise with the cleaning contractor/in-house housekeeping services/Monitoring Officers to ensure that cleaning standards in Outpatients meet the agreed specification and any unsatisfactory areas are rectified. To escalate all non-conformance with cleaning protocols by cleaning contractor staff via the helpdesk and inform the senior nurse/co-ordinator of the shift. Escalate any non-conformance that remains unresolved 24 hours following initial escalation to the matron.
• To provide supervision and guidance to domestic staff to ensure that standards and policies are met.
• To liaise with the nursing and housekeeping team to ensure that work is planned in the most appropriate way to provide a patient focused and seamless service.
• To ensure, in conjunction with the Outpatient co-ordinator, that patients are provided with appropriate beverages at regular intervals throughout the day.
• To ensure patients and relatives have an appropriate supply of drinking water and a clean cup.
• To maintain patient privacy, dignity and confidentiality at all times.
• To ensure that all alcohol gel dispensers, paper towels and soap for hand hygiene are replenished, thus contributing to the prevention of cross-infection from one patient to another.
• To clean medical equipment as required in conjunction with nursing staff. Ensure that all patient equipment (e.g. hoist slings) is kept clean and in a usable condition.
• To monitor the general Outpatient environment, co-ordinate necessary repairs and maintain records of reported defects and remedial action taken. Following agreed training, change spent light bulbs in angle poised over bed lamps.
• To respond to complaints/concerns from patients and relatives that relate to facilities and housekeeping services, supporting nursing staff and ameliorating stressful situations.
• To take responsibility for the hygiene standards within the Outpatient kitchen/staff area. To monitor fridge temperatures and take corrective action where necessary. Ensure any food in Outpatient fridge is labelled, dated and disposed of if not correctly labelled.
• Monitor temperatures in clean utility and report any untoward events.
• Ordering of stores, supplies and leaflets.
• To ensure all waste disposal bins are kept in good condition and are cleaned to ensure no cross infection. To supervise an effective waste segregation and disposal service ensuring compliance with all relevant procedures and legislation. To report any non-compliance with the Trusts’ waste policies and procedures to the relevant department managers.

Administrator Duties:-


• Check weekly and daily those patients due to attend outpatients who require specialist transportation. Liaise with the senior nurse regarding these patients with comprehensive details of transport and patient ( mobility, medical history, communication issues )
• To deal with general enquiries to the unit regarding patients, both internally and from external agencies such as Police, other health care workers and insurance companies ensuring that they are directed to the correct department of the Trust.
• To liaise with relevant departments within the Trust as necessary to ensure a smooth patient pathway
• To record up to date patient information including social history, onto relevant EPR/IT systems
• Responsibility for unblocking SMART cards and issuing Tenens cards to staff working NHSP shifts in OPD.
• Input data on NHSP
• Check if NHSP staff has attended and update Timesheets on the NHSP.
• To make any change required by the Line Manager on the e-Roster (e.g. swap shifts; shifts times, etc.)
• Check shift times are correct on e-roster
• Load up roster template and load patterns
• First Care Insight – arrange an appointment with manager for those who require a RTW interview
• Collation and display of data in particular Friends and Family and patient information board
• Monitor appraisals in date for staff and make appointments for appraisals to be completed by manager
• To check if all staff are up to date with mandatory e-learning. Update the Senior Nurse of any non-compliance issues.
• Check the Registered nurses NMC are up to date/ due to expire
• Monthly Fire, PPID, Hand Hygiene and Covid Risk Audit results are added to M drive.
• Upload monthly audit data on Assurance App.
• Maintain the Fire Safety Folder. Update the Senior Nurse of any anomalies.
• Responsible for IT issues that arise within the department
• Photocopying and other general office procedure
• Any other requirement made by the Line Manager to be done on the day.





Additional responsibilities:-


• To support clinical staff in patient clinics when require
• To support the phlebotomy OPD phlebotomy service when required
• Support Elective Covid Swabbing team when needed
• To be responsible for answering departmental phones
• Support Covid screening team when needed.
• Participating in the training of new and temporary staff
• Attend training sessions appropriate to the role.
• Co-operate with the Trust in maintaining suitable standards of health and safety, including adhering to all Trust policies and procedures. Always work in compliance with rules and working practices. Report all unsafe situations, incidents and accidents as appropriate
• To be fully conversant with COSHH regulations and assist with training and education of staff related to this
• Keep all risk management policy folders up to date

To complete Trust mandatory training through liaison with the Senior Team Leader and Facilities Manager


This advert closes on Thursday 28 Nov 2024

Proud member of the Disability Confident employer scheme

To provide comprehensive secretarial support for the consultant radiologists to include diary management, leave and administration duties. Ensure consultant leave is communicated to relevant teams and clinical sessions closed. Process on call payments. To effectively liaise with, and support when the service requires, the wider Radiology medical secretaries across all OUH sites. To oversee and action the urgent and departmental email accounts for GP and in-house queries/communication. Action urgent findings to the referrer and MDT's. Ensure discretion and confidentiality is always followed. Designated point of contact for onsite doctors and team queries, escalate when required to the relevant staff member/team. Action private patient requests from appointment to report allocation. To include relevant paperwork for payment and liaise with the Trust's private patient team. Process medicolegal requests for copy imaging. Process patient requests for copies of health care records and imaging. To send/request images via IEP. To be a departmental Superuser for the hospital EPR and Radiology CRIS patient systems. Use a variety of computer systems to include Microsoft applications, EPR, CRIS and IOV. Answer telephone calls from patients, clinical teams, and external health care providers. Always demonstrate professionalism and ensure that enquiries are dealt with efficiently. Understand and follow all admin workflows and processes to ensure an excellent service is provided to both patients and colleagues. Understand and follow the different patient pathways to assist with appointment bookings as and when required. Any other duties as requested by Admin Manager such as reception cover, support for appointments and secretarial teams within Radiology.

Staff Management: To be responsible for the line management of the OCDEM Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities. To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies. To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDPs, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised. To allocate work for staff and to complete monthly sickness/salary return. To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly. To manage recruitment, selection and training of all new staff within the team. To coordinate induction meetings for all new ODCEM secretariat staff and admin team and act as contact for all induction queries. To take an active role in the training and development of other A&C staff within the wider A&C teams. To be responsible for the introduction and putting into practice of new or revised leave policies/procedures. Responsible for the regular audit of sick leave for the OCDEM secretariat and admin team. To organise and conduct annual appraisals for the OCDEM secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises. To compose and maintain personal files for the OCDEM secretariat and admin team and maintain as confidential. To monitor and maintain standards of performance of staff, using the Trusts counselling and disciplinary procedures where appropriate. To implement performance and management policy in relation to staff disciplinary management. To be an EPR super user and be actively involved within the training of EPR within the Department. Attend daily huddle and monthly A&C, Governance and Business meetings. ADMINISTRATION SYSTEMS Use of EPR, Health Roster, First Care and NEP Fusion. To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above. GENERIC RESPONSIBILITIES: To act as the first point of contact for written and telephone enquiries on OCDEM matters for patients, their relatives, the call centre, outpatients, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved. Development and implementation of new or revised administration policy and procedures. Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents. To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability. To use knowledge and experience to offer help and advice when requested. To act as role model. To carry out surveys/audits as requested. To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software. To manage the information flows between the OCDEM Secretariat and the Waiting List office. To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature. Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures. Must exercise judgement to analyse and resolve problems. The post holder is required to work unsupervised and is expected to plan and organise his/her own time. Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems. Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives. Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies. Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc. Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients. Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes. Attend weekly Clinical Unit Meetings. Attend weekly meetings with Patient Access Manager Attend monthly A&C meetings This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment. An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.

EXPANSION TO MANAGEMENT TEAM

Previous applicants need not apply

We have an exciting opportunity for a committed individual looking to further their NHS career.

We are looking for an organised individual with excellent communication skills, to join our fast-paced, administration team. The successful candidate will have an energetic approach to the workplace. They will ideally have experience of supervising non clinical staff, co-ordinating an admin team, and will work in close partnership with their clinical colleagues.

For more information or to arrange an informal visit please contact April Husband at april.husband@ouh.nhs.uk

With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Oxford Centre for Diabetes, Endocrinology and Metabolism ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.

The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Churchill Hospital in a consistent and timely manner. The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service. As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.

The post holder will be responsible for the supervision, training and development of staff in the OCDEM secretarial team within the framework of their individual Personal Development Plans (PDP).

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Staff Management:
• To be responsible for the line management of the OCDEM Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
• To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
• To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
• To allocate work for staff and to complete monthly sickness/salary return.
• To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
• To manage recruitment, selection and training of all new staff within the team.
• To coordinate induction meetings for all new ODCEM secretariat staff and admin team and act as contact for all induction queries.






• To take an active role in the training and development of other A&C staff within the wider A&C teams.
• To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
• Responsible for the regular audit of sick leave for the OCDEM secretariat and admin team.
• To organise and conduct annual appraisals for the OCDEM secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
• To compose and maintain personal files for the OCDEM secretariat and admin team and maintain as confidential.
• To monitor and maintain standards of performance of staff, using the Trust’s counselling and disciplinary procedures where appropriate.
• To implement performance and management policy in relation to staff disciplinary management.
• To be an EPR super user and be actively involved within the training of EPR within the Department.
• Attend daily huddle and monthly A&C, Governance and Business meetings.





ADMINISTRATION SYSTEMS
• Use of EPR, Health Roster, First Care and NEP Fusion.
• To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.





GENERIC RESPONSIBILITIES:
• To act as the first point of contact for written and telephone enquiries on OCDEM matters for patients, their relatives, the call centre, outpatient’s, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
• Development and implementation of new or revised administration policy and procedures.
• Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents.
• To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability.
• To use knowledge and experience to offer help and advice when requested.
• To act as role model.
• To carry out surveys/audits as requested.
• To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software.
• To manage the information flows between the OCDEM Secretariat and the Waiting List office.
• To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
• Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures.
• Must exercise judgement to analyse and resolve problems.
• The post holder is required to work unsupervised and is expected to plan and organise his/her own time.
• Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems.
• Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives.
• Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies.
• Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.
• Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
• Attend weekly Clinical Unit Meetings.
• Attend weekly meetings with Patient Access Manager
• Attend monthly A&C meetings

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict. Act as a first point of contact for patients, relatives and visiting staff to the department, welcoming them to the unit and dealing with any queries in an efficient, polite and courteous manner andresponding to all telephone enquiries in a prompt and professional manner. Demonstrate efficient office management skills and the ability to prioritise your own workload working to tight timescales within an environment of conflicting demands. Carry out the role with regard to the efficient and effective use of resources within the clinical environment. Adopt a flexible approach to patterns of work dictated by the needs of the patient and department.

Staff Management: To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities. To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies. To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDPs, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised. To allocate work for staff and to complete monthly sickness/salary return. To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly. To manage recruitment, selection and training of all new staff within the team. To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries. To take an active role in the training and development of other A&C staff within the wider A&C teams. To be responsible for the introduction and putting into practice of new or revised leave policies/procedures. Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team. To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises. To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential. To monitor and maintain standards of performance of staff, using the Trusts counselling and disciplinary procedures where appropriate. To implement performance and management policy in relation to staff disciplinary management. To be an EPR super user and be actively involved within the training of EPR within the Department. Attend daily huddle and monthly A&C, Governance and Business meetings. ADMINISTRATION SYSTEMS Use of EPR, Health Roster, First Care and NEP Fusion. To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above. GENERIC RESPONSIBILITIES: To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatients, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved. Development and implementation of new or revised administration policy and procedures. Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information. To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents. To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability. To use knowledge and experience to offer help and advice when requested. To act as role model. To carry out surveys/audits as requested. To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software. To manage the information flows between the Clinical Genetics Secretariat and the Waiting List office. To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature. Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures. Must exercise judgement to analyse and resolve problems. The post holder is required to work unsupervised and is expected to plan and organise his/her own time. Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems. Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives. Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies. Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc. Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients. Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes. Attend weekly Clinical Unit Meetings. Attend weekly meetings with Patient Access Manager Attend monthly A&C meetings This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment. An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.

EXPANSION TO MANAGEMENT TEAM

Previous applicants need not apply

We have an exciting opportunity for a committed individual looking to further their NHS career.

We are looking for an organised individual with excellent communication skills, to join our fast-paced, administration team. The successful candidate will have an energetic approach to the workplace. They will ideally have experience of supervising non clinical staff, co-ordinating an admin team, and will work in close partnership with their clinical colleagues.

For more information or to arrange an informal visit please contact Philippa Mummery on 07974152554.

With other senior staff, effectively manage and take an active role in the continual development of the administration support within the Clinical Genetics department ensuring that appropriate and full administrative support is provided and full utilisation of staff at all times across the service.

The post holder is responsible for effectively managing the smooth operation of the administration support service and ensuring that outpatient referral targets waiting times and Trust and local targets are met in line with protocols and procedures are met at the Nuffield Orthopaedic Hospital in a consistent and timely manner. The post holder will ensure that the processes in place fully to support modernisation initiatives such as digitalisation of the service. As such the team will liaise closely with Health Care professionals, managers, secretaries and pathway administrators both within and outside the organisation as well as patients and relatives.

The post holder will be responsible for the supervision, training and development of staff in the Clinical Genetics secretarial team within the framework of their individual Personal Development Plans (PDP).

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Staff Management:
• To be responsible for the line management of the Clinical Genetics Secretariat and admin team, providing first level EPR support, ensuring that adequate cover is provided in all areas of activities.
• To be responsible for the daily management and supervision of staff, monitoring sickness, and arranging cover for annual leave, in accordance with Trust policies.
• To develop a personal development plan (PDP) with staff and to ensure training and development needs are adequately met. To evaluate staff performance against PDP’s, taking appropriate action to ensure that staff abilities and aptitudes are developed and potential maximised.
• To allocate work for staff and to complete monthly sickness/salary return.
• To ensure that high standards of data quality are achieved, through implementing clear and robust procedures for staff to follow and identifying training needs and implementing training and development plans for staff accordingly.
• To manage recruitment, selection and training of all new staff within the team.
• To coordinate induction meetings for all new Clinical Genetics secretariat staff and admin team and act as contact for all induction queries.






• To take an active role in the training and development of other A&C staff within the wider A&C teams.
• To be responsible for the introduction and putting into practice of new or revised leave policies/procedures.
• Responsible for the regular audit of sick leave for the Clinical Genetics secretariat and admin team.
• To organise and conduct annual appraisals for the Clinical Genetics secretariat and admin team. Type appraisals on ELMAS and obtain agreement with appraises.
• To compose and maintain personal files for the Clinical Genetics secretariat and admin team and maintain as confidential.
• To monitor and maintain standards of performance of staff, using the Trust’s counselling and disciplinary procedures where appropriate.
• To implement performance and management policy in relation to staff disciplinary management.
• To be an EPR super user and be actively involved within the training of EPR within the Department.
• Attend daily huddle and monthly A&C, Governance and Business meetings.





ADMINISTRATION SYSTEMS
• Use of EPR, Health Roster, First Care and NEP Fusion.
• To work with clinicians and other managers to ensure all appropriate admin work is completed in a timely manner using systems mentioned above.





GENERIC RESPONSIBILITIES:
• To act as the first point of contact for written and telephone enquiries on Clinical Genetics admin matters for patients, their relatives, the call centre, outpatient’s, medical secretaries, consultants, and junior medical staff. To deal with telephone contact with members of the public appropriately and sensitively in situations which may be stressful for both the patient and the staff member involved.
• Development and implementation of new or revised administration policy and procedures.
• Taking and relaying as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information.
• To assist the Clinical Unit Manager and Patient Access Manager in the writing of reports and documents.
• To work closely with the Clinical Unit Manager and Outpatient Access Manager by undertaking and assisting project management directly related to the Department. This role will require analytical skills as well as being a capable communicator with excellent organisational ability.
• To use knowledge and experience to offer help and advice when requested.
• To act as role model.
• To carry out surveys/audits as requested.
• To ensure that patient case notes are correctly maintained by all staff and that high quality standards are maintained at all times and tracked appropriately using the relevant software.
• To manage the information flows between the Clinical Genetics Secretariat and the Waiting List office.
• To receive and make telephone calls and take appropriate action/discuss with appropriate staff maintaining a friendly, professional and courteous manner at all times. These conversations can often be of a distressing nature.
• Maintaining physical and electronic filing systems as well as other general ad hoc office management procedures.
• Must exercise judgement to analyse and resolve problems.
• The post holder is required to work unsupervised and is expected to plan and organise his/her own time.
• Provision of information and advice to patients and relatives about admissions and appointments exercising judgement when dealing with patient enquiries; analyse and resolve patient problems.
• Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation including patients and relatives.
• Provide a courteous and responsive assistance to Clinicians and other Trust personnel and to those visiting the Trust from outside agencies.
• Will be asked to show flexibility should the need arise in covering for other personnel when on leave/sickness etc.
• Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients.
• Is required at all times to carry out their individual responsibilities with due regard to the Trust Equal Opportunities and to take reasonable care of his/her own health and safety and that of any other person(s) who may be affected by his/her acts of omission. With particular reference to Trust Health and Safety Policy notes.
• Attend weekly Clinical Unit Meetings.
• Attend weekly meetings with Patient Access Manager
• Attend monthly A&C meetings

This job description is written in the knowledge that it is not exhaustive and will be subject to review as the needs of the department change or annually as required. The job description does not form part of the contract of employment.

An annual performance review would be expected in this post with feedback provided to both the manager and the employee on working practices and relationships as well as discussing future aims and objectives.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for a Ward Clerk to join the Specialist Surgery team. We cater for a variety of specialities including Plastic reconstructive surgery, ENT, Ophthalmology and Maxillofacial surgery. Our friendly department consists of a 30 bed mixed ward and a day surgery unit for elective and emergency surgery and GPRU and HAPI clinics.

The post holder will need to have administrator and have good communication skills. You will need to be organised and have an ability to manage time effectively. You will need to have experience with patient management systems and be prepared to undertake further training as required.



The role will involve meeting and greeting patients and their families arriving on both reception areas, inputting patient details onto the patient administrative system, requesting and tracking patient notes, scanning notes, taking telephone calls, admitting and discharging patients on the patient management systems.

The successful post holder will play a vital role in ensuring clerical and administrative support if maintained and upheld in Specialist Surgery in-Patient. The post holder expected to have good interpersonal skills and communicate with the multi-disciplinary team. You will be working very closely with the nursing team in general and specifically, provide administrative support to the senior nurse team.

Previous experience would be advantageous, but full training on the hospital systems will be given.



Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

For more information about the job position, please speak to Hollie Lord, or read the job description.


This advert closes on Sunday 17 Nov 2024

Proud member of the Disability Confident employer scheme

SENIOR CLERICAL OFFICER

PUBLIC SECTOR ORGANISATION

DUNDONALD

Brook Street (UK) Ltd are delighted to work on behalf of a public sector organisation to supply a Senior Clerical Officer for their Transport Administration department based in Dundonald on a temporary-ongoing basis.

As Senior Clerical Officer within Transport Administration, you will conduct duties including the following:

• General office administrative duties
• Answering calls from parents and guardians regarding status of applications for children's transport to school
• Provide administrative support
• Use the full range of IT equipment including typing, databases, spreadsheets, email, intranet, and internet facilities
• Provide advice and assistance to Education Authority officers, customers, the public and other professionals
• Assist in the collation of factual data and statistical information from various sources
• Prepare letters, minutes, notes, and other clerical support to officers as appropriate
• Providing customer service via telephone and on a face-to-face basis
  

The Senior Clerical Officer will benefit from:

• Full training and induction
• Competitive rates of pay
• Accruing holiday hours as you work

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Candidate's must have one year's demonstrable administrative / clerical experience in an office environment and hold a minimum of five GCSE passes (grades A*-C) or equivalent.

The hours of work for this role are Monday - Friday 0900 - 1700 36 standard hours per week with the rate of pay of £12.52 per hour

If you would like to apply for this Public Sector job, please click on the 'Apply' link today

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Do you like impacting and making a difference in people's lives? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you!


We are recruiting for an exciting position with our well-established Government client based in Armagh. This is an excellent opportunity to work within the Public Sector and develop your career by providing advice and assistance to Education Authority officers, customers, the public and other professionals regarding agreed service aspects, utilising your practical administrative skills.


As the temporary Senior Clerical Officer, you will be responsible for the processing and payment of all school invoices, petty cash claims, HQ Admin invoices, Sub-contractor invoices, Travel and Subsistence claims and invoices from Budget Holders for Earmarked Funding and Special Initiatives.


You will be responsible for:

• Ensuring all invoices are properly authorised
• Ensuring all invoices are properly coded
• Adding supplier codes/cost codes and batching all invoices
• Input of batches to Oracle via computer and authorisation of same
• Checking and amending any incorrect batches
• Maintenance of Supplier file such as preparing, creating and amending Supplier's details
• Weekly filing and sorting/distributing office mail
• Any other duties as required by the Accounts Manager.

Essential Criteria:

• Ability to organise a busy workload to deliver effective results on time
• Flexibility to meet changing demands as required
• Ability to communicate and work effectively with others as part of a team
• Ability to use own initiative to solve problems and respond to others
• Ability to take e responsive and customer focused approach to work
• Excellent ICT skills including Excel
• Confidentiality

You will benefit from:

• Full training and induction
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring
• Ability to work across school admissions teams in all admissions regions across NI.
• No weekend work (Shift pattern Mon-Fri 9am-5pm)

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

The rate of pay is £12.52 per hour, the hours of work are 0900-1700 Monday to Friday.
If you would like to apply for this role, please call Melissa Grogan at Brook Street (UK) Ltd on 028 90 881100 or email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street (UK) Ltd are recruiting a Senior Clerical Officer for our leading Public Sector client Education Authority Northern Ireland, Armagh Office.

As the temporary Senior Clerical Officer in the Transport Dept, Armagh you will provide advice and assistance to Education Authority officers, customers, the public and other professionals as directed by the Programme Manager.

You will provide administrative support for the daily functional and operational staff.

You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties.

Essential Criteria:

• Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
• Have good customer service skills, along with excellent verbal and written communications skills.
• Be a good Team player with the ability to work on one's own initiative.

Job Role:

• Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet and internet facilities.
• Answer telephone calls and queries from customers and clients and accurately record the call conversation, escalating to the correct department when necessary.
• The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
• Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager.
• Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager.
• Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders.
• Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager.
• Delegate tasks to the office team in the absence of senior management.

You will benefit from:

• Full training and induction
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back office support and mentoring

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The rate of pay is £12.52 per hour, the hours of work are 36hrs Monday to Friday.

If you would like to apply for this role, email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street (UK) Ltd are recruiting a Senior Clerical Officer for our leading Public Sector client Education Authority Northern Ireland, Armagh.

As the temporary Senior Clerical Officer in Special Education Needs Dept, Armagh you will provide advice and assistance to Education Authority officers, customers, the public and other professionals as directed by the Programme Manager.

You will provide administrative support for the daily functional and operational staff.

You will be proficient in MS Packages such as Excel, Outlook and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties.

Essential Criteria:

• Have the equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment.
• Have good customer service skills, along with excellent verbal and written communications skills.
• Be a good Team player with the ability to work on one's own initiative.

Job Role:

• Provide administrative support in relation to all aspects of the work of the programme using the full range of IT equipment including word processing/typing, databases, spreadsheets, email, fax, intranet and internet facilities.
• Answer telephone calls and queries from customers and clients and accurately record the call conversation, escalating to the correct department when necessary.
• The assistance in the collation of factual data and statistical information from various sources to support the work of identified officers within the service.
• Prepare letters, minutes, notes and other clerical support to officers as appropriate and as directed by the programme manager.
• Use initiative, tact and diplomacy in responding to queries, issues and problems which arise within the section in the absence of the programme manager.
• Order and monitor supplies of stationery and office requisitions for all staff within the section along with diary management of stakeholders.
• Be responsible for maintaining efficient recording and filing systems within the service as directed by the programme manager.
• Delegate tasks to the office team in the absence of senior management.

You will benefit from:

• Full training and induction
• Accrue holiday hours as you work
• Brook Street (UK) Ltd back-office support and mentoring

The rate of pay is £12.52 per hour, the hours of work are 36hrs Monday to Friday.

If you would like to apply for this role, email your CV via the `Apply` link.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

What's involved with this role:

Temporary Corporate Support Officer/Admin

Job Ref: Oxford TCL 0009 68E5 / 1

Pay Rate: £12.49 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 1-2 months

City: Oxford, Oxfordshire

Office based

The purpose of the role is to undertake a range of administrative functions which include: sorting and distributing post, scanning and indexing correspondence, downloading from portals, and printing for our internal customers.

Key Responsibilities:

Provide generic administrative duties across the Post room, Printing and Scanning team to ensure excellent delivery of customer service.
Sort and open Royal Mail post in line with procedures ready for distribution. Complete signed for records and advise customers of their receipt.
Process correspondence/electronic communications i.e.: scanning, indexing, and importing documents and data as required for Revenues and Benefits to meet the service needs, including eClaims.
Download Planning Portal applications on a daily basis and process necessary documents ready for validation of application.
Scan and upload public comments on a daily basis in line with Council’s data protection, redacting personal and confidential information.
Scanning and indexing of complete / archived planning and building control applications.
Process prints and copier unit requests in the agreed timescales.
Daily printing of letters and invoices for all departments and processing letters produced by remote workers.
Packing large mail outs using the folding inserter equipment.
Checking outgoing mail to ensure it meets Royal Mail standards and it is addressed to a UK residence.
Frank overseas and large mail items for posting.



Qualifications:

Good standards of literacy and numeracy, including written and spoken English; and GCSE-level mathematics functions.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of prioritising and organising work to meet deadlines with minimal supervision.
Ability to effectively communicate verbally and in writing with internal and external customers.
Experience of working in an administration environment with practices with regard to customer care.
Experience of delivering excellent customer service in the work place.
Knowledge or experience of design and print.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











S




1

Job Ref: Oxford TCL 0009 68E5 / 1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Please see attached Job description and person specification for full details of role and responsibilities. This role is part time 8 hours per week (TWO DAYS PER WEEK - MONDAY TO FRIDAY DAYS TO SUIT) You will be given all the support you need to steer the department to be an always improving team that is delivering, performing and operating a safe environment.