Total 71 Administrative / Clerical job vacancies in Plymouth, Devon, PL4 0LG

Your role will be to provide a comprehensive, effective, and timely secretarial support to the SORT Consultants and the MDT. You will actively organise own workload in an efficient and productive manner. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. Your role is to support the doctors work in the team and a flexible approach is required. Duties will include audio typing, copy typing letters, updating SystmOne, managing the annual leave for the doctors, recording absences, managing diaries, booking reviews, answering telephones, liaising and coordinating meetings, minute taking and supporting audit work within the team. You will need excellent organisational skills, good communication skills, a flexible approach, good time management and the ability to prioritise work and manage stress well. Participate in interview panels for specified jobs. Assist in the training of newly appointed secretarial/administrative staff and supporting them during their assimilation. Assist in maintenance of stock control and security of stock Observe a personal duty of care when using equipment and resources Maintaining a safe environment in accordance with Health and Safety Policies Able to plan and prioritise their own workload on a day-to-day basis. Maintain the electronic diaries for SORT doctors, organise appointments and the allocation of their time to reflect priorities and demands of their workloads. Organise meetings including Case Conferences, meetings, Risk Management meetings, Care Planning meetings and provide all administrative duties associated with these meetings, including sending invitations, distribution of agenda, associated paperwork, take and transcribe minutes and follow up action points. Organise appointments as appropriate, liaising with patients, patient family members and other services. Liaise with MDT to arrange assessments etc as directed by the Consultant. Provide administration support including recording details on SystmOne, invoicing and monitoring payments received. Administrative support for Consultants appraisal including MAG. Arrange medical student placements and feedback sessions as appropriate. Arrange teaching sessions etc for Consultant as appropriate. The post holder will have knowledge of medical terminology. The post holder will have the knowledge and experience to deal with difficult enquiries and situations. Collate data for Out of Area patients and produce statistical reports to provide data for locality manager. The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with Livewell Southwest polices, including the Data Protection Act (1998) and the Livewell Southwest Confidentiality Policy. Work collaboratively with other secretaries/administration staff within the community mental health service, including taking telephone calls, supporting colleagues during periods of high demand ensuring the team runs smoothly. Receive incoming mail, telephone calls and initiate action as required Assist with Medical staff regarding annual leave etc liaising with Medical staffing team. Liaise with senior medics regarding on-call swaps and leave cover Accurate audio transcription of various documents including patient letters, assessments, discharge summaries and psychiatric reports in preparation for Tribunal Hearings, ensuring deadlines are met. Attend weekly ward round MDT with the Consultants and multi-disciplinary team, taking notes and following up action plans as appropriate. To maintain sensitive and confidential information and filing systems. To maintain, at all times, the highest level of confidentiality in respect of information concerning the Livewell Southwest or any of its staff or patients. The post holder will be able to provide non-clinical advice and information with regards to appointments and visitors to the unit. The post holder will undertake surveys/audits as required including staff surveys. Liaise with patients, other professionals and agencies to organise various meetings including Care Planning, Aftercare, Risk Management and Discharge Planning. Due to the urgency of some of these meetings are arranged at short-notice, requiring re-organisation of diaries to ensure service user needs are met. Demonstrate a positive attitude to patients, treating patients and their families with dignity and respect. Have an excellent knowledge of risk factors and be able to make judgements about client and staff safety and raise concerns with senior staff Ensure compliance with contractual and related quality standards, including acknowledgement of referrals and production of written correspondence with referrers. Comply with all appropriate National, Livewell Southwest and local polices and protocols. These include Health and Safety, Fire Procedures and Confidentiality. Know how to report accidents and incidents and to do so promptly. Behave in a manner that does not bring the Team or Livewell Southwest into disrepute. Ensure that professional boundaries are always adhered to. Actively participate in line management supervision with a senior member of the Team. Actively participate in the Livewell Southwest appraisal system. Participate in team meetings. Carry out other duties commensurate with the position as required. Responsible for updating Knowledge and Skills, including Livewell Southwest mandatory training. Identify new ways of working and make changes to own work, when agreed, to improve service. Liaise with GPs, Solicitors, Police, Social Workers, ward staff, other teams, multi-agency professionals, probation officers, patients and relatives, management, medical staff in other specialities and professional staff in other departments. Provide and receive confidential, complex and sensitive information, orally, in writing or electronically, within the boundaries of confidentiality. At times the information can be distressing. Answer calls from service users, gain information and re-direct the call to the required health professional. To provide a communication link when the Consultant or associated Doctors are out of the office and pass all urgent and important issues on to the correct person. Competent advanced keyboard skills including audio typing. There is a frequent requirement for concentration required for dealing with various complicated medical documents and correspondence with frequent interruptions. There is a frequent requirement for concentration required when typing reports, letters etc of complicated nature with frequent interruptions. There is a frequent requirement for sitting in a restricted position, maintaining correct posture, when sitting at desks; for example when (audio) typing or taking detailed minutes of meetings. The post holder will carry any deliveries in a safe manner, in accordance with the organisations manual handling policy.

Key Tasks and Responsibilities of the Post The post holder will liaise with patients, health professionals and other agencies as required. Communication and Relationship Skills. The post holder will liaise with patients, health professionals and other agencies as required. The post holder will have excellent communication skills, be aware of the importance of maintaining confidentiality. The post holder will ensure prompt updating of the electronic record keeping system in relation to staff/patient activities and will input data into the computer system regarding referrals, episodes, contacts and discharges in line with existing policies. The post holder will co-ordinate staff activities and keep team diary up to date. The post holder will have the ability to receive information and ensure it is passed on as appropriate. The post holder will have the ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality. The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with LWSW polices, including the Data Protection Act (1998) and the LWSW Confidentiality Policy.The post holder will demonstrate a positive attitude to mental health, attending to patients with respect and courtesy. Knowledge, Training and Experience The post holder will be responsible for updating knowledge and skills, including LWSW mandatory training and adhere to policy and legislation relating to the team and the post. To support staff in keeping up to date records of all staff training, collate information and provide the training department with regular report. Analytical and Judgement Skills Ability to deal with emergency telephone calls and act as appropriate with the support and supervision of qualified nursing/medical staff. Planning and Organisational Skills The post holder will have the ability to plan and prioritise their own workload on a day-to-day basis. The post holder will attend, minute and take part in multi-disciplinary team meetings The post holder will have the ability to plan meetings and accommodation as required. The post holder will have the ability to liaise with other services to arrange appointments. The post holder will be responsible for keeping information and resources kept on notice boards up to date. Physical Skills The post holder will have competent keyboard skills. Responsibilities To take responsibility for the allocation of work and ensure it is completed within given timescales, working with the administration and clerical teams to ensure continuity of service. To assist in the recruitment and selection of administration and clerical staff. To manage diaries for doctors. To train new admin and clerical staff members as required. To ensure the provision of a quality administration service to all members of the multi-disciplinary team, incorporating the production of letters, assessments, and client case notes and other service related documentation. To ensure local policies and procedures are adhered to as well as LWSW policies and procedures. To assist in the projection, management and development of new admin and clerical systems and processes as and when required ensuring the service runs effectively. To provide general administrative and secretarial support to the Liaison Psychiatry Team, Team Manager and duty Medic/Consultant, including prompt updating of electronic record keeping system in relation to staff/patient activities and will input data into computer system regarding referrals, episodes, contacts and discharges in line with existing policies. The post holder will be based at Derriford Hospital but might require traveling across locality. The post holder will provide typing, filing, ordering stationary, arranging and contributing to meetings including taking minutes. The post holder will be able to work flexible hours across 7 days a week. The post holder will need to have the basic knowledge and skills to be able to audio type dictation from the Consultant/Medics.

Role duties Referral Management: Referral Coordination: Oversee and manage the referral process from initiation to completion. Ensure referrals are processed promptly and accurately, coordinating with healthcare providers, patients, and insurance companies as necessary. System Management: Maintain and update referral systems to ensure they are efficient and up to date. Monitor the system regularly to identify and resolve any issues quickly. Documentation: Handle all administrative aspects of referrals, including typing referrals, managing correspondence, and keeping detailed records of all referral actions and outcomes. Patient Communication: Patient Interaction: Serve as the first point of contact for patients regarding referrals. Provide patients with updates, answer their queries, and guide them through the referral process to ensure a smooth and understandable journey. Information Verification: Confirm patient details, insurance information, and referral requirements to prevent any discrepancies that could delay care. Administrative Support: Clerical Tasks: Perform a variety of clerical duties including filing, photocopying, and organising documents related to patient referrals. Report Preparation: Prepare accurate reports on referral statuses and outcomes for the Assistant Practice Manager to review. These reports are essential for monitoring performance and making improvements. Meeting Coordination: Schedule and Organise meetings related to referral processes, ensuring all relevant parties are informed and prepared. Summarisation: Summarisation of medical records, and processing receipt and dispatch of medical records. eConsultations: Process eConsultations received if required. Miscellaneous: Any other administrative work as required. Communication and Coordination: Internal Liaison: Act as a liaison between different departments to ensure referral processes are integrated smoothly across the practice. External Communication: Manage communications with external entities such as other healthcare facilities, specialists, and insurance companies to facilitate efficient referral processes. Quality Control: Process Improvement: Continually assess and improve the referral processes. Implement changes to enhance accuracy, efficiency, and patient satisfaction. Compliance: Ensure all referral activities comply with healthcare regulations and internal policies. Participate in audits and compliance reviews as required. Miscellaneous: The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY Register new patients on iPMS (Information Patient Management System), ensuring double registration does not occur. Maintain out-patient follow-up waiting lists. Ensure that all referrals are put onto iPMS following the guidelines set out in the Trusts Access Policy. Ensure Choose and Book patients are correctly appointed on iPMS and send confirmation letters to the patient. Prepare hospital notes for clinics in line with Trust Waiting List and Directorate Policies. Invite new patients in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments in chronological order for clinical outpatient sessions in conjunction with clinicians booking rules. Book follow-up appointments that have been requested by wards/medical secretaries in line with the follow-up waiting list procedures. As required, telephone patients with urgent/last minute appointments. Receive and deal with confidential telephone enquiries from patients. Be able to handle patient complaints. Take appropriate actions when clinic capacity alters, e.g. cancellations, over-bookings etc. Notify appropriate out-patient staff of changes/cancellations to clinics. Follow procedures for: requesting case notes, organising contents of case notes, requesting and printing clinic attendance lists. Ensure all case notes arriving into and departing from the department are traced on iPMS. Reception for the out-patient clinics. Book follow-up appointments when instructed to do so by the consultant or place on follow-up waiting list. To ensure there is adequate stationery and request supplies with relevant admin personnel. To assist the line manager in training other members of staff, as requested and able to cover opposing areas if requested by line manager. To carry out any other clerical duties as determined by the line manager. Work within the framework of the Trusts Waiting List Policy and Access Policy notifying the line manager of relevant issues in a timely manner. COMMUNICATIONS & WORKING RELATIONSHIPS Receive and deal with confidential and sensitive telephone enquiries from patients. Be able to handle patient complaints. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. To be a team member within the office and able to multi skill within the various areas. To work closely with other admin and clerical staff within the division. WORKING CONDITIONS Communicating with distressed patients and/or parents/carers of patients, ensuring relevant information is obtained and forwarded to consultant(s)/team and/or secretary in a timely manner. Able to communicate sympathetically with parents/carers of children with terminal illnesses. Extra care taken in ensuring confidential information is given to legal guardian of patient only. Able to maintain concentration on task during periods of interruption. OTHER 1. Requirement to exert physical effort when dealing with vast quantities of notes and X-rays. 2. Sitting in a restricted position for long periods of time and working in cramped conditions. 3. Exceptionally busy and stressful workload.

Book all appointment/clinic lists for Day Assessment, via waiting lists following the APNs. You will be responsible for admitting all inpatients onto IPM. Deal with all department phone enquiries under the supervision of clinical staff. Cover reception duties including making sure all outcomes are completed for all clinics. Printing front sheets and labels for all new and follow up patients as required. Ensure availability of case notes for all admissions. Obtaining notes from other departments using computerised tracing system Tracing of notes in and out of ward using the computerised tracing system File all notes following the APN before they leave the department. Making sure all ward diaries are kept up to date and ordered in time. Liaising with other departments and secretaries regarding referrals, appointments, investigations to be arranged and updating IPM as per Trust Policy. (NB referrals and investigations should be delivered or phoned through and not put in post). Print off clinic lists and prepare notes as required with outcome sheets as needed. Entering and processing admissions into the ward diary for waiting list admissions and general booked admissions. Keep ward desk area tidy and free of clutter. Keep the ward office tidy and stationery replenished, distribute and redirect mail. General use of the VDU for clerical and identification purposes. Photocopying when required. Distribution of post and re-directing of mail. Liasing with Post Room staff for collection or urgent specimens. Work closely with medical staff and with other members of the disciplinary team. To integrate into the departmental team and be able to relate to patients and their families as well as work colleagues. Cover during annual leave and sickness as and when required and cover maternity reception as rostered. To undertake any additional training required to fulfil the role in line with service development. Other duties, which may be allocated by the Ward Manager or Service Line Manager Ensuring notes are available and prepped for clinics in good time Entering new and follow up waiting lists and appointments onto iPM Sending out outpatient appointment notification letters as needed. Ensure theatre lists for elective LSCS and ERPOC are generated in good time and maintain the LSCS waiting list by liaising with clinical staff daily. Make sure maternity reception have a daily copy of the section lists. Ensure blood bank have received a copy of the Anti D list the day before the clinic to ensure drug available in time. Ensure all data quality issues are dealt with swiftly under management supervision. You will need to be able to prioritise you workload on a daily basis and work professionally within a busy environment.

What's involved with this role:

Temporary Asset Support Officer/Admin – Housing

Job Ref: Exeter 5257202

Pay Rate: £13.93 per hour PAYE

Hours per week: 37 Monday – Friday, 8.30am to 5pm

Role Length: This opening assignment is for 5-6 months

City: Exeter, Devon

The purpose of the role is to provide a front- line service to Council tenants, leaseholders and members of the public for the Housing Assets Service.

Key Responsibilities:

Manage customer enquiries through a range of channels in a courteous and responsive manner.
Deliver a high quality Repairs/Planned works appointment booking system to tenants and leaseholders.
Establish, develop and maintain effective working relationships with team members, other housing teams and contractors to ensure awareness and compliance with our expectations regarding working practices.
Input, update and maintain all manual and electronic records in an accurate and timely manner.
Carry out all clerical duties associated with the receipt, ordering and processing of all housing responsive and planned works to contractors.
Deliver specified outcomes within agreed timescales requested by the Planned / Reactive Repairs Lead.
Display a comprehensive understanding of “what matters” to customers and the Council and that services are delivered effectively and proportionately within this framework.
Bring to the attention of the Planned / Re-active Repairs Lead any complaints and reports of incidents to ensure that all appropriate actions are followed-up.
Provide a range of technical and administrative support services for the Housing Assets Service.
Make a positive contribution to the Housing Assets Team, delivering a high quality tenancy service, working within a positive ‘can do’ culture.



Qualifications:

Educated to GCSE level in five subjects including English and Maths or equivalent.
NVQ in relevant area (e.g. Customer care) desirable.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of delivering high quality customer service, preferably in a housing setting.
Experience of working in an office environment.
Experience of co-ordinating processes and people.
Knowledge of property related issues with and awareness of household repair and planned maintenance processes.
Knowledge of relevant legislation and current housing policy and practice.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).





Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Exeter 5257202


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Prioritise own workload including the typing of clinics, discharge summaries and medical reports. Ensure effective communication with all members of the multi-disciplinary team. Sort and deal with all correspondence, keeping a satisfactory record and filing system Collate results with patient casenotes, ensuring that they are seen and actioned promptly by the relevant clinician. Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines. Maintain an up to date diary for the Consultants / team, inform relevant staff of cancelled and reduced theatre and outpatient sessions due to Consultant leave, junior doctors leave, on-call commitments, CME, Audit and Directorate meeting. To obtain hospital casenotes and x-rays from both within the Trust and external agencies when required by the Consultant and/or team. 8.To ensure that the casenotes and x-rays are traced accurately using PiMS and CRIS at all times and retuned to Health Records in a timely manner. To raise hospital casenotes as necessary, ensuring that accurate and full details are entered onto PiMS in line with the Trusts AGN for health records Required to cover for other colleagues during annual leave/sickness or peak workloads. Arrange patient admissions as directed by the Consultant/team, taking into account clinical priority ensuring that any relevant investigations or pre-assessment appointments are booked. Formulate Electronic Theatre Lists to the agreed Trust standard format. Ensuring that booking guidelines are followed and reminder service actioned in a timely manner. Inform the ward of patient admissions and provide hospital notes rebook cancelled patients/informing patients of cancellations. Where necessary liase with theatres, other Consultants and departments to facilitate patients admissions. Ensure that appropriate clinic follow up is actioned as appropriate, i.e. out patient appointments, investigations, add patients to waiting list, re-admissions and referrals to other Consultants/departments. Work with the junior doctors to ensure that the discharge summary/pro formas are completed. Ensure timely despatch of clinical letters to GPs. Obtain results ensuring that Consultant /or Medical team see them and action in a timely manner. Inform GPs of patient results via letter dictated by Consultant. Ensure that all results, reports and letters are accurately filed in medical notes. General Admin, including adding referrals to IPM Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence. Exposure to distressing/emotional circumstances i.e. typing letters of a distressing nature, dealing with distressed, anxious and angry patients and relatives in person or by telephone. Requirement to exert physical effort when dealing with quantities of notes and x-rays and when retrieving notes from outpatients after Consultant clinics each week and filing them in the office to await typing. Requirement to work at a VDU screen for at least 75% of the working day. Booking Theatre list

Required to cover the medical secretaries during annual leave/sickness and adapt to their work place and individual differential layouts. To undertake typing in a timely manner. To maintain confidentiality at all times and adhere to other Trust policies and procedures and implement any changes to the daily routine. Proactively support and enhance the continual quality initiative ensuring a quality first approach to all aspects of work. To provide non-clinical advice to patients and relatives regarding admission and appointment details. Prioritise own workload meeting requirements of medical secretaries including typing clinics, nurses work and x-rays. Liaise; report, document and present data collected using appropriate computer software to achieve effective results. Sorting and dealing with all correspondence i.e. internal/external post including faxes. Emails and results and filing system. To provide support in respect of the medical secretaries and clinical team. To assist in the training/mentoring of new support secretaries. Regular exposure to distressing/emotional circumstances i.e. typing letter of distressing nature, dealing with distressed patients over the telephone. To maintain on orderly office, this can readily be taken over by colleagues/locum where necessary. To assist in monitoring shared mailboxes. To outcome the virtual glaucoma reporting.

Sorting and dealing with all correspondence i.e. internal/external post including faxes. Emails and results and filing system. To provide support in respect of the medical secretaries and clinical team. To assist in the training/mentoring of new support secretaries. Regular exposure to distressing/emotional circumstances i.e. typing letter of distressing nature, dealing with distressed patients over the telephone. To maintain on orderly office, this can readily be taken over by colleagues/locum where necessary. To collect hospital notes and clinics from Main Outpatients and other departments. To assist in monitoring shared mailboxes. Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular. Liaise with nursing, clerical and clinical staff. Requirement to exert physical effort when dealing with vast quantities of notes. Sitting in a restricted position for long periods of time and working in cramped conditions. Exceptionally busy and stressful workload.

Typing Dictations Filing Patient Letters Booking Outpatient appointments Booking Theatres PTL Management Answering the phone to patients Data Quality queries Other tasks

Provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately. Process online referrals and manage referrals made over the telephone. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. To produce minutes as an accurate record of meetings, transcribing and distributing as directed, with supervision as appropriate. To maintain accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect and prepare information for service area users with support of line manager. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post, fax, filing, photo copying, are delivered in a timely manner. Demonstrate own activities to new or less experienced employees. To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager. Monitor stock e.g. stationery and order supplies and equipment as required within the business area. Undertake research and development as directed. Key holder to open and close the building securely as necessary.

To work with the team in implementing all admin procedures within the office including the typing letters, reports, training packages, emails, minutes and agendas as requested. This requires advanced keyboard skills, speed and accuracy within required timescales and constant use of a VDU on a daily basis. To update and maintain various information systems using software to ensure accurate data. To maintain electronic diaries, other systems and databases e.g. SystmOne. To receive routine information, which is at times highly confidential and deal with appropriately. Support the teams with information for audits etc when necessary. To ensure that general administrative tasks (e.g. photocopying, faxing, filing, minute taking etc.) are carried out in a timely manner Draft correspondence as directed by Senior staff. Complex minute taking. Audio / copy type letters, reports and all other correspondence for the multi disciplinary teams, including Consultants, doctors, nurses, OTs etc., based in city wide services and localities, using a processor and / or the operation of a network information system. Composing of letters (non-clinical). Electronically send information. PowerPoint presentations for talks to type PowerPoint presentations as instructed. Open, sort and action all post other than private and confidential for all Staff in the team. To receive telephone calls from clients, carers and other healthcare professionals for the team and deal with each appropriately, politely and effectively. To process information and take action when staff need to be contacted urgently, paging when necessary. Deal politely and professionally with a wide range of individuals including members of the general public and staff working at all levels within the organisation as well as outside services such as the Police, Social Services and Council staff. Handle calls from staff working under pressure, in crisis situations, anxious, sometimes tearful or angry patients and relatives. Patients can be confused, forgetful, sometimes labile in mood, repetitive and loquacious. Calls are local, national and international. Ensure prompt updating of the electronic patient record computer systems in relation to patient activities including; contacts, referrals, episodes, diagnosis and patient details. Maintain efficient, up to date, comprehensive paper and electronic filing systems for patient records, contacts, referrals, meetings, information and forms. Paperwork created by own staff, nursing staff, wards, psychology, social services, GP surgeries etc. When covering for the absence of Consultant secretaries, keep the diaries for the Senior Clinician and his team. Written and electronic diaries; these are constantly updated, adjusted for crisis situations, urgent calls as well as appointments for patients, relatives, carers, team members, management, social services, representatives, and consideration of schedules e.g. ward rounds, CMHT meetings. To make appointments for the clinicians i.e. outpatient, home visits, strategy meetings and hospital visits. Arrange meetings providing a full support service i.e. fixing dates, venues etc. Arrange outpatient clinics for patients at the Local Care Centre, Mount Gould Hospital and be aware of the Memory Service clinics and Huntingtons outpatient clinics. This includes writing or telephoning patients and their relatives, often confirming / reminding / reassuring patients of appointments, arranging transport, obtaining files and appropriate paperwork, booking of consulting rooms and Organisation of the room layout, greeting and talking to patients and carers. Support wards regarding admissions and transfers. To open a waiting list for the Consultant and run weekly scans in order to manage waiting list times. Also ensure completion of Pbr clustering tool. Provide secretarial support to other Lead Clinicians and their teams as required. Covering other medical secretaries on annual or sick leave, training and study days. Record monthly statistical information i.e. waiting times and forward to the appropriate department for collation. Collation of information for audits i.e. anticholinesterase inhibitors and schizophrenic patients. Responsible for ordering and storing FP10. To maintain appropriate stock levels of stationery supplies and order replenishments as required. To attend meetings as requested and implement any service changes following this. To actively participate in own learning and development. To contribute to appraisal and KSF development and related activities. To take responsibility for own and others health, safety and security. To understand and be aware of all LWSW policies, i.e. Health and Safety, Equality and Diversity, Infection Control etc. To inform line manager / team members of any concerns or issues relating to service provision and communication. To act in a way to support and promote equality and diversity. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out other duties as may be reasonably required by their line manager.

Your new company
Working for a successful law firm in Plymouth. This role is full time Monday - Friday.
Standard office hours of 9am - 5pm.
Salary is around £25k.

Your new role
Audio typing; word processing; general file administration and office duties.Dealing with clients by telephone and in person as required.
Assisting new staff in learning office procedures as required.
Preparing letters, forms and other documents to the extent of abilities; maintaining and keeping updated any necessary precedents.
Communications with other members of staff as necessary and covering for temporary absences of other members of staff subject to the capability of doing so.
Specific administrative duties by arrangement with the Partners, to work where required by the Partners.

What you'll need to succeed
Experience of audio typing and word processing, of dealing with the public, of managing to prioritise tasks.
Minimum of 3 years experience as a Legal Secretary.
Experience of Matrimonial/litigation would be advantageous.

What you'll get in return
Company pension
Free parking
Sick pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Personal Trainer
Nuffield Health Devonshire FWC | Fitness and Wellbeing | Permanent Contract |

From £28,512.64 up to £39,108.16 OTE depending on experience

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Devonshire Fitness and Wellbeing Club, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £39,108.16 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Nuffield Health is the UK's largest healthcare charity. For over 60 years we have been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. As a charity we invest all of our income back into our services including our flagship programmes which have been developed to help people who couldn't normally afford our services. 

Our fantastic facility at the Devonshire comprises of:

• 1 Cycle Studio 

• 2 Group Exercise Studios 

• Indoor and Outdoor Swimming Pools 

• Sauna and Steam Room 

• Café and Bar 

• Gym featuring state of the art Technogym equipment 

• Tennis, Badminton and Squash Courts 

• Onsite Physiotherapy  

• Free parking 

• Creche 

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Prioritise workload including typing of clinics, letters, timetables/rota's, and consultant queries. Ensure effective communication with all members of the multi-disciplinary team. Sort and deal with all correspondence, keeping a satisfactory record and filing system. Collate results with patient case notes, ensuring that they are seen and actioned promptly by the relevant clinician. Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines. Maintain an up to date diary for the Consultants / team, inform relevant staff of cancelled and reduced outpatient sessions due to Consultant leave, annual leave, expenses, on-call commitments, CME, MDT's and Directorate meeting. To obtain hospital case notes when required by the Consultant and/or team. Required to cover for other colleagues during annual leave/sickness or peak workloads. booking appointment's and liaising with bookings. Arrange patient admissions as directed by the Consultant/team, taking into account clinical priority ensuring that any relevant investigations or pre-assessment appointments are booked. Ensuring that booking guidelines are followed and reminder service actioned in a timely manner. Where necessary liaise with other Consultants and departments when required. Ensure that appropriate clinic follow up is actioned as appropriate, i.e. out patient appointments, investigations, add patients to waiting list, re-admissions and referrals to other Consultants/departments. Ensure timely despatch of clinical letters to GPs. Obtain reports/results ensuring that Consultant /or Medical team see them and action in a timely manner. Ensure that all results, reports and letters are accurately filed in medical notes. General Admin, including adding referrals to IPM. Provide other secretarial assistance to the team as required, typing up correspondence, references for junior staff and administration and maintain filing system of this correspondence. Exposure to distressing/emotional circumstances i.e. typing letters of a distressing nature, dealing with distressed, anxious and angry patients and relatives in person or by telephone. Requirement to exert physical effort when dealing with quantities of notes and x-rays and when retrieving notes from outpatients after Consultant clinics each week and filing them in the office to await typing. Requirement to work at a VDU screen for at least 75% of the working day.