Total 71 Administrative / Clerical job vacancies in Plymouth, Devon, PL4 0LG

Typing Dictations Filing Patient Letters Booking Outpatient appointments Booking Theatres PTL Management Answering the phone to patients Data Quality queries Other tasks

Arranging the collection and preparation of clinical notes for investigations and appointments, which include echocardiogram, exercise tests, tilt table, pacemaker implant, trans-oesophageal echocardiograms and others as required. Registering referrals into the department. Book new and follow-up appointments appropriately using PIMS system and clinical staff booking rules. Adding patients to various waiting lists and sending out notification letters to patients Register new patients on iPMs and creating hospital notes. Respond to emergencies and the alarm system within the department and proceed accordingly, ascertaining level of emergency and alerting appropriate teams as necessary. To provide reception duties, acting as a first point of contact for patients and where possible allay their fears to enable them to attend e.g. arriving and departing patients, booking further appointments, coding and adding an outcome for all appointments etc. Check patients in and out of the department. Arrange patient transport when necessary. To expedite appointments when necessary. Add and remove patients on the waiting lists as per the W/L policy. Investigate DNA appointments, liaise with relevant referrer and rebook if necessary. To liaise with staff in other areas to ensure the patients attendance runs smoothly and outcomes are completed on IPM. Completing relevant paperwork correctly. Deal with telephone and verbal enquiries promptly and courteously and provide advice when required. To send test results with hospital notes to referrer on completion of tests. To provide cover for all administrative posts during annual leave, periods of sickness and when there is a high demand in the service. Completing patient information packs and booking post procedure follow ups Preparing and updating procedure lists and distributing to relevant departments/areas/ wards within the agreed time scales. To check investigation and procedure lists daily to ensure amendments made through cancellations and re bookings are addressed. Arrange patient admissions for diagnostic procedures and last minute changes reacting to emergency admissions if required. Exhibit a calm, efficient, polite manner to the public and colleagues in the department and elsewhere in the trust.

What skills and experience we're looking for

You will need to: • Be self-motivated, flexible, and able to multi-task • Have excellent communication skills - be friendly, approachable to parents/carers, staff and pupils • Be able to work calmly and accurately in busy situations • Have good literacy, numeracy and ICT skills • Be capable of operating computer-based admin and finance systems such as Microsoft Office • Be able to work on your own initiative as well as part of a team Previous school experience would be advantageous but not essential.

What the school offers its staff

Dear Applicant, Welcome to Discovery Multi-Academy Trust and thank you for your interest in our vacancy. Our successful Trust was formed in 2016 and is the result of the amalgamation of three primary schools from across the Plymouth area; including Oakwood Primary Academy, Beechwood Primary Academy and Weston Mill Community Primary Academy. We are also fortunate enough to be able to provide an alternative nurture provision, for primary aged children from schools across the city - The Edison Centre. At Discovery MAT our key aim is to ensure that every child is able to thrive and achieve their full potential, through quality learning experiences. We also ensure that our children are safe, secure and happy during their time with us and endeavour to fully prepare them for their secondary school education and beyond. To achieve our vision, we: • Encourage all our children and staff to excel and collaborate with one another, to ensure the best outcomes and progress for all. • Develop joyful learning communities that work together to improve standards and outcomes for our children, as part of a wider community. • Ensure that we remain committed to the following values that underpin the way we work: DEMOCRATIC, INCLUSIVE, EXCELLING, COLLABORATIVE The Trust is committed to specialising in Science, Technology, Engineering and Maths (STEM) education, as part of our vision to be one of the South West's most vibrant collaborative educational establishments. We want to enable every child to learn in a rich, challenging, imaginative and inclusive environment, and STEM helps to make this a reality. Our commitment to achieving these goals for our children begins with the dedication and hard work of our school staff, Local Advisory Board (LAB) and Board of Trustees. Whether you are a support assistant, a new member of the administration team, a class teacher or a senior leader you have an equally important part to play in the success of our MAT. Along with hard work comes a huge amount of fun and massive rewards from working with a fantastic team of staff and children. We are here to nurture, educate and inspire our young people and are fully committed in supporting and developing every member of staff to be the best that they can be. We look forward to being able to welcome you to part of our team!

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

1. Administrative support for Service Line Cluster Manager, including diary management. 2. To assist with the monitoring of reports, highlighting areas of non-achievement to the service line management team such as appraisals and mandatory training. 3. Exercises judgement when dealing with enquiries, including telephone enquiries for the team and arranging meetings as requested for Service Line management team. 4. To track and analyse service line complaints and ensure responses are completed within the trusts standard turnaround times. Taking responsibility of requesting notes for complaints and arranging meetings where necessary. 5. Chase un-coded episodes hospital notes for the service lines, ensuring that notes are given to the Coding Department by the ward clerks, so that the service line does not miss income. 6. To action RTT data quality report as required, as directed by Service Line Cluster Support Manager. 7. To assist with rota management for theatre schedules, and speciality rotas, also support the rota office when required. 8. To support the medical secretarial teams when required with general admin tasks, providing secretarial and administrative service to clinical teams. 9. Demonstrate own activities to new starters and provide training as required. 10. Check patient details and update on iPM as necessary. This could be related to the booking of patients or PTL tasks. 11. Take and transcribe minutes from meetings as required. 12. Maintain hospital notes in accordance with the Plymouth Hospitals NHS Trust policies. 13. Be versatile and adaptable to the demands of the team. Work is managed rather than supervised and take the initiative as and when required. Works in accordance with SOPs. 14. Ensure effective communication with all members of a multi-disciplinary team. 15. Required to cover admin and clerical colleagues during times of absence or increased workload as requested by line manager. 16. Assist in sorting and dealing with incoming post and distributing as necessary. 17. Undertake routine office duties including note tracing, photocopying, faxing, filing of correspondence and results and maintenance of records when required. 18. Other duties, which may be allocated by the Support Manager and Clinical Admin Managers 19. To be fully conversant with case notes policy and other trust policies relevant to role.

The key responsibility of this role is the efficient/accurate administration and reception cover for the outpatient clinics with strict adherence and compliance to the Referral to Treatment Access Policy and APNs (Administrative Procedure Notes). To ensure that a firm understanding is obtained of Trust Waiting List & Access policies and be able to work to this guidance.

Have knowledge of the latest local and national access standards and targets relevant to the specialty. To support the proactive management of all relevant waiting lists and target reports, ensuring that patients do not breach their target waits including 2ww patients in accordance with local and national guidelines. Ensure that patients are proactively managed and are pulled though the administrative systems designed to support their care journey e.g. obtaining diagnostic results for review, DNAs, removal from waiting lists, expediting referrals etc Ensure that all data quality issues are minimised. Action data quality and other reports as directed by the Clinical Administration Manager. Updating databases and audit management where relevant. Ensure you follow the Trusts APN guidelines and any other standard processes within the Trust. Ensure that all outpatient clinical sessions are booked with appropriate patients in an effective and efficient way who do not require the support of the OAC department. Ensure correspondence received into the department is dealt with efficiently and effectively. Attend specialty meetings as required. Ensure that standard process is followed with regard to the management of clinic cancellations. Ensure that inpatient and/or day case admissions and theatre bookings are managed in accordance with clinical protocol and Trust policy, where relevant. Ensure that patients who are on a long-term condition pathway are managed in accordance with clinical protocol and trust policy, where relevant. Ensure that patient case-notes are managed in accordance with Trust policy Ensure that telephone queries from colleagues and from patients are both answered and dealt with in a timely way. Be fully conversant and comply with all Trust standard processes, policies and guidelines. Actively contribute towards the achievement of all administrative quality and performance standards Take an active role in all processes designed to support the clinical pathway. To support the management of clinical commitments and the diaries for the relevant clinical team. Respond in a prompt fashion to all complaints in order to minimise the risk of them becoming more formal, seeking advice where necessary Communicate with all levels of Health care staff, including GPs and deal with anxious patients and their relatives/carers with tact, patience and discretion. Cover colleagues during annual/sick leave. Supervise new staff/students and support colleagues/other staff when required. Use the Trust IT systems on a daily basis to produce and extract information for patient care. Provide general administrative support to the clinical team and the clinical pathway as appropriate.

1. To be responsible for the full administrative and secretarial services to the Lumbar Spine Pathway service. 2. To take appropriate action with regard to telephone calls from patients, GPs and other Agencies using initiative within broad guidelines outlined by trust and departmental policies. 3. Dealing face to face with patients, carers and other professional visiting the department, dealing appropriately with their enquiries and seeking advice when necessary. 4. Prioritise own workload including typing, management of appointments and waiting lists, collection of statistics. Provide guidance for other staff regarding prioritisation of their tasks. 5. To manage the waiting list for Lumbar Spine Pathway (within local parameters taking appropriate action if deviations occurs). 6. To support ESP in all systems relating to pathway. 7. To arrange appointments clinics using Choose and Book and iPM Waiting list management system. 8. To co-ordinate the speciality waiting lists and adhere to the Waiting List Policy

Making Plymouth a great place to grow up and grow old means supporting individuals to live independently, safely and well.

Join us to find out about the opportunities for working in health and social care, and learn more about how you can make a real difference in your local community

Meet with over 20 recruiting employers including University Hospitals Plymouth NHS Trust, Livewell Southwest, adult social care providers including care homes, domiciliary care and supported living and early years/childcare.

Provide excellent customer service to all service stakeholders, in an efficient and effective manner promoting the service and adhering to agreed quality standards and maintaining confidentiality at all times. For further details please see attached Job description & Person Specification.

Roborough Surgery Job Description Medical Secretary JOB TITLE: MEDICAL SECRETARY RESPONSIBLE TO: Practice Manager RESPONSIBLE FOR: All secretarial duties within the Practice JOB PURPOSE: To manage surgery referral letters using the in-house computer system and eReferral/DRSS system, process associated administration workload. To provide an effective and polite service for both patients and colleagues. Communicate any relevant information between doctors, patients, and colleagues. Main Duties and responsibilities: Typing of clinical team referrals, complete forms, letters, and information as given in a timely manner. Use of dictation software to produce audio typewritten work. DRSS worklist management rejected referrals, queries etc. General administration duties and tasks including use of Office 365 and other software Liaison with Hospitals/Patients/GPs/Practice staff/Other agencies Managing incoming telephone calls and redirect, document, or deal with accordingly, along with answer machine messages daily. Manage internal messages and personal NHS email daily and deal with accordingly. Manage the shared email accounts (Admin/Reports) and action as appropriate. Process Secretarial tasks received through Practice clinical system task screen. Processing and managing non-NHS workload (insurance reports, SARS requests, miscellaneous letters) following practice protocol. Action and process requests for Online Access to Medical Records plus associated medical records and online access workload to support the Practice Manager and Online Services Team. Liaise with the Practice Manager and other colleagues to support the whole Practice Team Respect confidential information received ensuring General Data Protection Regulations are always followed. Deal with all tasks and duties in a timely manner You may be requested to carry out any other reasonable duties within the scope of your job role. Use NHS Smartcard as required and as part of the job role. Other: When required and in emergency situations, provide Reception cover to support the Reception Team and as guided by the Reception Manager. Respond to the needs of the Practice team and patients during surgery opening hours. If required, provide Reception cover during Enhanced Access clinics during weekday evenings and Saturdays.

Please refer to attached JD for full understanding of the role or contact Jo Ford. We are looking for an enthusiastic and demonstrably experienced Medical Secretary to join our team to support the Consultant Histopathologist team.

Role duties Referral Management: Referral Coordination: Oversee and manage the referral process from initiation to completion. Ensure referrals are processed promptly and accurately, coordinating with healthcare providers, patients, and insurance companies as necessary. System Management: Maintain and update referral systems to ensure they are efficient and up to date. Monitor the system regularly to identify and resolve any issues quickly. Documentation: Handle all administrative aspects of referrals, including typing referrals, managing correspondence, and keeping detailed records of all referral actions and outcomes. Patient Communication: Patient Interaction: Serve as the first point of contact for patients regarding referrals. Provide patients with updates, answer their queries, and guide them through the referral process to ensure a smooth and understandable journey. Information Verification: Confirm patient details, insurance information, and referral requirements to prevent any discrepancies that could delay care. Administrative Support: Clerical Tasks: Perform a variety of clerical duties including filing, photocopying, and organising documents related to patient referrals. Report Preparation: Prepare accurate reports on referral statuses and outcomes for the Assistant Practice Manager to review. These reports are essential for monitoring performance and making improvements. Meeting Coordination: Schedule and Organise meetings related to referral processes, ensuring all relevant parties are informed and prepared. Summarisation: Summarisation of medical records, and processing receipt and dispatch of medical records. eConsultations: Process eConsultations received if required. Miscellaneous: Any other administrative work as required. Communication and Coordination: Internal Liaison: Act as a liaison between different departments to ensure referral processes are integrated smoothly across the practice. External Communication: Manage communications with external entities such as other healthcare facilities, specialists, and insurance companies to facilitate efficient referral processes. Quality Control: Process Improvement: Continually assess and improve the referral processes. Implement changes to enhance accuracy, efficiency, and patient satisfaction. Compliance: Ensure all referral activities comply with healthcare regulations and internal policies. Participate in audits and compliance reviews as required. Miscellaneous: The Practice recognises that the role above is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

Personal Trainer
Devonshire | Fitness and Wellbeing | Permanent | Full Time
From £27,368.64 up to £53,042.08 OTE depending on experience
40 hours per week

If you're a Personal Trainer who's ambitious and caring, you'll love being a part of Nuffield Health. As the UK's largest Healthcare Charity, we offer somewhere you can grow while you're making a lasting difference to people's lives. Plus, we'll give you paid holiday and you won't have to pay a fee to train clients at our facilities.

As a Personal Trainer at our Devonshire FWC, you're confident, outgoing and approachable. Whether you've been training for a while or just recently qualified, it's important that you've achieved REPs Level 3 or CIMSPA Practitioner (or above). A natural communicator, you're great at listening, understanding and explaining things.

As a Personal Trainer, you will:

• Have full access to Nuffield Health's incredible range of services

• Connect with and motivate members to reach their fitness goals and maintain a healthier lifestyle

• Be confident about delivering a range of sessions and consultations

• Carry out high-quality inductions, health MOTs, group and personal training sessions, and general gym duties

• Enjoy clear career progression with unrivalled opportunities to move onwards and upwards

• Explore opportunities to progress into a Wellbeing Lead and management roles

Salary is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. As your client base grows, you will drop your gym floor hours to maximise your PT earning potential of up to £53,042.08 OTE.

Whilst on probation all contracts will be a minimum of 24 gym floor hours, this is to ensure you earn a guaranteed minimum salary. Your earning will increase as you establish your PT clients and improve your earning potential.

PT sessions have a sliding scale, the more you deliver the more your take home earning potential is.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From free gym membership to physiotherapy, private healthcare, financial wellbeing advice and more. At Nuffield Health, we take care of what's important to you.

Nuffield Health is the UK's largest healthcare charity. For over 60 years we have been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. As a charity we invest all of our income back into our services including our flagship programmes which have been developed to help people who couldn't normally afford our services. 

Our fantastic facility at the Devonshire comprises of; 

• 1 Cycle Studio 

• 2 Group Exercise Studios 

• Indoor and Outdoor Swimming Pools 

• Sauna and Steam Room 

• Café and Bar 

• Gym featuring state of the art Technogym equipment 

• Tennis, Badminton and Squash Courts 

• Onsite Physiotherapy  

• Free parking 

• Creche 

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

MAIN DUTIES/RESPONSIBILITIES Responsibility for People Management Participate in interview panels for specified jobs. Assist in the training of newly appointed secretarial/administrative staff and supporting them during their assimilation. Responsibility for financial and/or physical resources Assist in maintenance of stock control and security of stock Observe a personal duty of care when using equipment and resources Maintaining a safe environment in accordance with Health and Safety Policies Responsibility for administration Able to plan and prioritise their own workload on a day-to-day basis. Maintain the electronic diaries for SORT doctors, organise appointments and the allocation of their time to reflect priorities and demands of their workloads. Organise meetings including Case Conferences, meetings, Risk Management meetings, Care Planning meetings and provide all administrative duties associated with these meetings, including sending invitations, distribution of agenda, associated paperwork, take and transcribe minutes and follow up action points. Organise appointments as appropriate, liaising with patients, patient family members and other services. Liaise with MDT to arrange assessments etc as directed by the Consultant. Provide administration support including recording details on SystmOne, invoicing and monitoring payments received. Administrative support for Consultants appraisal including MAG. Arrange medical student placements and feedback sessions as appropriate. Arrange teaching sessions etc for Consultant as appropriate. The post holder will have knowledge of medical terminology. The post holder will have the knowledge and experience to deal with difficult enquiries and situations. Collate data for Out of Area patients and produce statistical reports to provide data for locality manager. The post holder will maintain accurate, timely electronic records and ensure that they are kept safely in accordance with Livewell Southwest polices, including the Data Protection Act (1998) and the Livewell Southwest Confidentiality Policy. Work collaboratively with other secretaries/administration staff within the community mental health service, including taking telephone calls, supporting colleagues during periods of high demand ensuring the team runs smoothly. Receive incoming mail, telephone calls and initiate action as required Assist with Medical staff regarding annual leave etc liaising with Medical staffing team. Liaise with senior medics regarding on-call swaps and leave cover Accurate audio transcription of various documents including patient letters, assessments, discharge summaries and psychiatric reports in preparation for Tribunal Hearings, ensuring deadlines are met. Attend weekly ward round MDT with the Consultants and multi-disciplinary team, taking notes and following up action plans as appropriate. To maintain sensitive and confidential information and filing systems. To maintain, at all times, the highest level of confidentiality in respect of information concerning the Livewell Southwest or any of its staff or patients. The post holder will be able to provide non-clinical advice and information with regards to appointments and visitors to the unit. The post holder will undertake surveys/audits as required including staff surveys. . Responsibility for people who use our services Liaise with patients, other professionals and agencies to organise various meetings including Care Planning, Aftercare, Risk Management and Discharge Planning. Due to the urgency of some of these meetings are arranged at short-notice, requiring re-organisation of diaries to ensure service user needs are met. Demonstrate a positive attitude to patients, treating patients and their families with dignity and respect. Have an excellent knowledge of risk factors and be able to make judgements about client and staff safety and raise concerns with senior staff Ensure compliance with contractual and related quality standards, including acknowledgement of referrals and production of written correspondence with referrers. Responsibility for implementation of policy and/or service developments Comply with all appropriate National, Livewell Southwest and local polices and protocols. These include Health and Safety, Fire Procedures and Confidentiality. Know how to report accidents and incidents and to do so promptly. Behave in a manner that does not bring the Team or Livewell Southwest into disrepute. Ensure that professional boundaries are always adhered to. Actively participate in line management supervision with a senior member of the Team. Actively participate in the Livewell Southwest appraisal system. Participate in team meetings. Carry out other duties commensurate with the position as required. Responsible for updating Knowledge and Skills, including Livewell Southwest mandatory training. Identify new ways of working and make changes to own work, when agreed, to improve service. COMMUNICATIONS AND RELATIONSHIPS Liaise with GPs, Solicitors, Police, Social Workers, ward staff, other teams, multi-agency professionals, probation officers, patients and relatives, management, medical staff in other specialities and professional staff in other departments. Provide and receive confidential, complex and sensitive information, orally, in writing or electronically, within the boundaries of confidentiality. At times the information can be distressing. Answer calls from service users, gain information and re-direct the call to the required health professional. To provide a communication link when the Consultant or associated Doctors are out of the office and pass all urgent and important issues on to the correct person. PHYSICAL DEMANDS OF THE JOB Competent advanced keyboard skills including audio typing. There is a frequent requirement for concentration required for dealing with various complicated medical documents and correspondence with frequent interruptions. There is a frequent requirement for concentration required when typing reports, letters etc of complicated nature with frequent interruptions. There is a frequent requirement for sitting in a restricted position, maintaining correct posture, when sitting at desks; for example when (audio) typing or taking detailed minutes of meetings. The post holder will carry any deliveries in a safe manner, in accordance with the organisations manual handling policy.

Be familiar with and adhere to PHNT policies and procedures with particular regard to patient confidentiality, Health and Safety and Administrative Guidance Notes Admitting/Discharging and transferring patients on IPM, Salus and Bluespier Case note management, including Requesting, tracing, collecting and distributing case notes, Theatre Central admission and ensuring accurate patient document tracking. Ensuring that patients medical records are fully and accurately prepared in accordance with the needs of the clinical, nursing and management staff. To establish and maintain, effective channels of communication with other departments via phone and e-mail correspondence Taking and passing on messages for all staff within the Department Photocopying information as requested Opening, distributing and actioning post as appropriate Arranging transport for patients as required Add patients to F/U waiting lists and Book F/U appointments for a number of specialties Printing Theatre Lists via Bluespier (TIMS) Being the first point of contact for relative that come to the ward that enquire about patients, seeking advice form the Nursing staff To report and seek advice from the Administration Manager if untoward incidents, complaints, problems or abnormalities in working practice that occur which cannot be dealt with To receive and depart all patients attending and check details on iPM (the hospitals computerised Patient Information Management System) To log all times onto the computer regarding throughput of patients through the department and process outcome of appointment on IPM To deal with distribution of case notes Be responsible for placing patients onto IP/DC waiting list using accurate coding following surgical procedure Take appropriate action in response to telephone calls from patients, GPs and other agencies using initiative, within Trust guidelines To perform any other duties, in any areas of the Department, deemed necessary by the Administration Manager, to include cover for sickness and annual leave.