Total 11 Administrative / Clerical job vacancies in S9 1EH

** £11.88 PER HOUR ** POTENTIAL FOR HYBRID WORKING ** START DATE 11th November 2024 **
This is a fantastic opportunity to work with our exciting client and make a difference to their customers.
This is one role, initially for 3 - 6 months, with the potential to be extended.

Role Overview:
This role is Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies.
Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers.
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.
The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day. You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable. You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public.

There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Answering customer queries by telephone in a contact centre environment
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Making and answering telephone calls with internal and external customers
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience dealing with customers
* Experience of working in a compliance environment
* Attention to detail and good data entry skills
* Ability to remain calm and professional at all times

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format
.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

** £11.88 PER HOUR ** OFFICE OF THE PUBLIC GUARDIAN ** START DATE ASAP **

Mon to Fri, 9am to 5pm, with potential for more flexibility after completing training.

The 4 roles are due to last for at least 12 months, with the potential to extend

This is a fantastic opportunity to work within the Office of the Public Guardian, OPG, and make a difference to their customers. This role is office based only.

Role Overview:

These roles are for the Billing Team, with the main duties of raising invoices for supervision services, taking payments and responding to customer queries raised via phone, email or post.

You will be protecting vulnerable customers, dealing with or signposting their queries to relevant departments, speaking with other departmental members within the OPG, so it is imperative that you have excellent English written and verbal communication skills. You must be a confident communicator, whilst remaining professional and empathetic.

The role involves but is not limited to the following:

* Raising invoices for supervision services and progressing exemptions
* Taking payments

* Working from spreadsheets
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data accurately on the IT systems
* Responding to written correspondence received via post or email.
* Telephony work - responding to incoming calls and enquiries
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with correspondence in a professional and courteous manner.

* Travelling to the Birmingham office once every 4/6 weeks, travel expenses covered

Essential Skills:
* Excellent communication skills both written and verbal
* Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook and MS Teams
* Ability to make informed decisions based on evidence
* Good time management and ability to prioritise tasks

* Case management experience

* Excellent customer service and polite telephone manner

Desirable Skills:
* Debt management experience

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format

The Office of the Public Guardian (OPG) supports the Public Guardian in carrying out the legal functions of the Mental Capacity Act 2005. The Act protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and financial affairs. Within the wider strategic aims of safeguarding, improving and widening the uptake of our services OPG also maintaining a register of Powers of attorney, supervises deputies and investigates and acting where there are concerns about an attorney or deputy.

* Temporary Role initially until the middle of March 2025 with weekly pay *

37 hours per week Monday to Friday £11.88 per hour

Brook Street are recruiting for 10 Administrators to join the Searches team within our public sector client Office of Public Guardian. There will be two start dates, 14th and 21st October 2024.

The first 5 compliant will start on the 14th and the final 5, once compliant, will start on the 21st October.

The roles are temporary, initially until the middle of March 2025 with the possibility of being extended beyond, full time 37 hours per week Monday to Friday and there is the possibility of hybrid working.

The successful candidates will be based in Nottingham.

Responsibilities may include any of the following, but not limited to:

* Handling, processing & posting documents in line with organisational guidelines

* Monitoring and obtaining work from a shared email inbox

* Checking each email and form whilst searching the internal computer system.

* Collating information from the cases and documents held on the system to produce a result for the customer

* Sending the results as a Microsoft Word document attached to an email response for the customer

* Carrying out various administrative activities, data input, filing, spreadsheet maintenance

* Managing own workload in a timely manner

* Targets to be met as well as quality to provide the best service for the customers.

The following essential skills are required
* Excellent skills in the use of Microsoft Word, Excel, Outlook & Teams
* Excellent communication skills both written and verbal
* Accurate data entry skills and a keen eye for detail as this role can be repetitive

The following skills are desirable
* Experience of working with Adobe Pro
* Experience of working in an operational delivery area or administration
* Experience of working in a compliance environment

We want to hear from dynamic, passionate candidates who will enjoy working as part of team within our clients searches department.

Full training will be given in this role, which will include being assigned a buddy to help provide support.

The pay rate is £11.88 per hour and benefits include holiday pay and pension scheme

Please apply online with your CV in word format. Due to levels of expected applications we may not be able to respond to all applicants

The Office of the Public Guardian (OPG) supports the Public Guardian in carrying out the legal functions of the Mental Capacity Act 2005. The Act protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and financial affairs. Within the wider strategic aims of safeguarding, improving and widening the uptake of our services OPG also maintaining a register of Powers of attorney, supervises deputies and investigates and acting where there are concerns about an attorney or deputy.

* Temporary Role initially until the middle of March 2025 with weekly pay *

37 hours per week Monday to Friday £11.88 per hour

Brook Street are recruiting for 10 Administrators to join the Searches team within our public sector client Office of Public Guardian. There will be two start dates, 14th and 21st October 2024.

The first 5 compliant will start on the 14th and the final 5, once compliant, will start on the 21st October.

The roles are temporary, initially until the middle of March 2025 with the possibility of being extended beyond, full time 37 hours per week Monday to Friday and there is the possibility of hybrid working.

The successful candidates will be based in Nottingham.

Responsibilities may include any of the following, but not limited to:

* Handling, processing & posting documents in line with organisational guidelines

* Monitoring and obtaining work from a shared email inbox

* Checking each email and form whilst searching the internal computer system.

* Collating information from the cases and documents held on the system to produce a result for the customer

* Sending the results as a Microsoft Word document attached to an email response for the customer

* Carrying out various administrative activities, data input, filing, spreadsheet maintenance

* Managing own workload in a timely manner

* Targets to be met as well as quality to provide the best service for the customers.

The following essential skills are required
* Excellent skills in the use of Microsoft Word, Excel, Outlook & Teams
* Excellent communication skills both written and verbal
* Accurate data entry skills and a keen eye for detail as this role can be repetitive

The following skills are desirable
* Experience of working with Adobe Pro
* Experience of working in an operational delivery area or administration
* Experience of working in a compliance environment

We want to hear from dynamic, passionate candidates who will enjoy working as part of team within our clients searches department.

Full training will be given in this role, which will include being assigned a buddy to help provide support.

The pay rate is £11.88 per hour and benefits include holiday pay and pension scheme

Please apply online with your CV in word format. Due to levels of expected applications we may not be able to respond to all applicants

** £11.88 PER HOUR ** POTENTIAL FOR HYBRID WORKING ** START DATE 7th October 2024 **
This is a fantastic opportunity to work with our exciting client and make a difference to their customers.
These 5 roles are initially for 3 - 6 months, with the potential to be extended.

Role Overview:
These roles are Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies.
Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers.
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.
The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day. You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable. You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public.

There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Answering customer queries by telephone in a contact centre environment
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Making and answering telephone calls with internal and external customers
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience dealing with customers
* Experience of working in a compliance environment
* Attention to detail and good data entry skills
* Ability to remain calm and professional at all times

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Position: Warehouse Administrator
Location: Sheffield Tinsley, S9
Working Hours: Monday to Friday, 7:00 AM to 6:00 PM
Salary: £13 per hour

Key Responsibilities:

How to Apply: Call us at 01302 965598 Or text "Warehouse Admin" to 07801 988272
Join our team and contribute to the seamless operation of our warehouse!

** £11.88 PER HOUR ** POTENTIAL FOR WORK AT HOME/HYBRID WORKING ** START DATE 5th August 2024 **

Mon to Fri, 9am to 5pm, with potential for more flexibility after completing 8 weeks training.

The role is due to last at least 6 months, with high potential to extend

This is a fantastic opportunity to work with our exciting client and make a difference to their customers.

Role Overview:

These roles are for the Correspondence Team, with the main duties of responding to generic emails and letters from a centralised inbox. You will be protecting, serving our vulnerable customers, dealing or signposting their queries to relevant departments, speaking with other departmental members within the OPG, so it is imperative that you have excellent English written and verbal communication skills.

Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.

The work mainly involves communicating with our customers in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook and MS Teams
* Ability to make informed decisions based on evidence
* Good time management and ability to prioritise tasks

Desirable Skills:
* Experience of working in a compliance environment
* Experience of working in an operational delivery area or administration role

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments.

We are located across 30+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.

Please note due to the high number of applications we receive, please assume that you have been unsuccessful if you do not hear within 7 days

Job Summary

Please note this post is temporary secondment cover until March 2025 or until the current post holder returns.

Salary will be pro-rated for part-time and term-time hours.

Work Pattern: Monday - Friday 08:30 - 15:30 with a 30 minute unpaid break.

Based at St Helen’s Primary School, you will provide clerical support within the school.
Duties will include the use of MS office packages, tasks associated with the maintenance of all school records in relation to pupils and staff, telephone, reception and reprographics duties, distribution of school mail, dealing with pupil enquiries and attending to welfare needs of pupils.

You must have experience of working within an office environment and good IT skills are essential. You should be able to work as part of a team and enjoy a variety of tasks within your remit.

Applicants must be customer focused with a can-do attitude and interested in working within an exciting and busy department.

This post is subject to a PVG check.

Charter of Commitment

Charter of Commitment

The commitment by East Dunbartonshire Council to job applicants is as follows:

• Individuals will be treated in a polite, friendly and welcoming manner.

• Equalities monitoring will be conducted to ensure a fair and equitable process with screening being carried out to anonymise sensitive information such as age, gender and disability.

• The information that we receive will be treated in confidence and with discretion. Only the relevant HR representative/team and the relevant service will see the application form.

• We will encourage and welcome applications from applicants under the disability symbol. Where the essential criteria are met an interview will be offered to those applying under the disability symbol.

• We will be pleased to make any reasonable adjustments to ensure accessibility at the interview.

• We will advise you within reasonable time after the closing date if you have not met the interview criteria. (Normally within 4 weeks)

• We will advise you of meeting the criteria for interview normally within 3 weeks.

• We will advise you if you have been successful or unsuccessful at the interview stage as soon as practically possible.

PVG / Disclosure Scotland

PVG / Disclosure Scotland

The following criteria applies to all roles within East Dunbartonshire Council where PVG/Disclosure checks are essential criteria

Where the post you are applying for is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act, 2007, successful candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by East Dunbartonshire Council.

Please note, successful candidates will be expected to meet the cost of the relevant check which will be deducted from the successful candidate’s first salary payment.

In specific circumstances the payment could be deducted in instalments from an employee’s wages following commencement of employment. Approval in such circumstances will be made by HR Services Lead.

Should an employee leave in advance of the payment being deducted, the full amount will be deducted from the employee’s final salary.

The criteria outlined above will apply to existing employees of East Dunbartonshire Council who apply for roles for which a PVG/Disclosure check is required.

Websites

East Dunbartonshire Council

St Helen's Primary School

Proud member of the Disability Confident employer scheme

** £11.88 PER HOUR ** POTENTIAL FOR WORK AT HOME/HYBRID WORKING ** START DATE 8TH JANUARY **
This is a fantastic opportunity to work with our exciting client and make a difference to their customers.

These roles are until January 2025 with the potential to be extended.

Role Overview:
These roles are Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies.
Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers.
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.
The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer. This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day. You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable. You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public.

There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG.

Key Responsibilities:
* Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
* Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
* Answering customer queries by telephone in a contact centre environment
* Escalating customer queries and requests to other teams where appropriate
* Inputting and updating data on our IT systems
* Making and answering telephone calls with internal and external customers
* Responding to written correspondence received via post or email.
* Attending and contributing to team meetings
* Collating, analysing and formatting data and information
* To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner.

Essential Skills:
* Excellent communication skills both written and verbal
* Experience dealing with customers
* Experience of working in a compliance environment
* Attention to detail and good data entry skills
* Ability to remain calm and professional at all times

The roles are subject to passing a clear standard DBS and a full 3 years referencing
Please apply online with your current CV in WORD Format

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

Environment Agency - Personal Assistant

Location: Sheffield (Hybrid Working: a mixture of office working and working from home)

Hours: Monday - Friday, 37 hours per week. Hours must be completed between 7-6

Pay: £13.02 per hour

Job Type: Temporary

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Environment Agency work to create better places for people and wildlife and support sustainable development.

About the Role:

• Diary management
• Correspondence and email management
• Meeting arrangements and event management
• Booking travel and hotels
• Provision of administrative duties, general office cover for telephones, hosting visitors
• Produces minutes/a record of meetings as requested by the director, communicates outcomes and ensures that follow up action is taken
• Ensures that the director is fully prepared for all activities undertaken during their day to day activities, including writing, commissioning, co-ordination and quality assuring briefings as necessary

What's in this for you?

Applying for a personal assistant role offers an unparalleled opportunity to make a meaningful impact on an individuals professional life. As a personal assistant, you become the crucial link that ensures seamless organisation, efficient time management and effective communication.

This role not only hones your multitasking and problem-solving skills but also provides a unique vantage point into diverse aspects of the individuals life. It's a chance to cultivate strong interpersonal skills, exercise discretion and build a flexible skill set applicable across various industries.

Ultimately being a personal assistant is more than a job; it's a role that allows you to contribute significantly to someone else's success while continually developing your own capabilities.

If this sounds like the role for you then please apply now! Please note we expect a large volume of applications for this role and so if you have not heard anything within 7-14 working days please presume you have been unsuccessful on this occasion.