Total 60 Administrative / Clerical job vacancies in Stratford-Upon-Avon, Warwickshire

Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Customer Service and Admin Consultant

Full Time - Monday to Saturday

Newcastle City Centre

£10.65 per hour

Based in the heart of Newcastle's City Centre, we are looking for motivated, target-driven people to join our busy team in delivering crucial services for our clients. The role would involve you speaking over the telephone to a wide range of people. Your main duties would involve handling inbound and outbound calls, updating our company systems and using your attention to detail to check to maintain high accuracy across our accounts. The variety in this role means you will need to be proactive and approachable; it gives you the opportunity to learn new processes and hone key administrative skills every day. You will work in a busy team environment and be required to work off your own initiative often.

Working Hours:

The role is Full Time. We would require you to be fully flexible Monday - Saturday to work 5 out of 6 days. Office working hours are between 9am - 8pm Monday - Thursday, and 9am - 5pm Friday and Saturday. You will work alternating Saturdays, with a scheduled day off during the week.

Responsibilities of the role:

• Dealing with Inbound and Outbound Calls
• Updating inhouse systems with notes
• Answering emails and queries
• Communication within the team and across the business
• Supporting on recruitment across a range of clients

• Conducting telephone interviews
• Reviewing candidates documents for compliance

Some admin and data entry work

The successful candidate will have:

• Excellent attention to detail
• Friendly telephone manner
• Ability to work under pressure
• Demonstrate ability to use initiative
• Strong ability to use Microsoft packages and online systems
• Previous experience of compliance or vetting checks is desirable

We will provide you with full training on our processes and on the compliance standard of our clients. This will be done in the office and include 1-2-1 and on the job training by members of the team you will be joining. You will be given a work laptop and headset. It is a fully in-person position on a temporary ongoing contract with no fixed end date.

There are excellent opportunities for development within the role, from being upskilled across different roles in the team, to progressing into leadership positions - it is an environment that encourages personal growth and learning new things!

If interested please click apply now!

IMMEDIATE START

Are you looking for a professional job which makes a difference?
This is a fantastic opportunity for someone looking to use existing supportive and organizational skills to really make a difference.
The role involves working with our client, providing administrative support, sighted guidance and driving support thus facilitating their own professional role.
The client is blind Assistant Finance Manager working in the Leicestershire LE17 area seeking a PA/Support worker to provide support on a phased return to work with an immediate start.

Work Schedule:
Immediate start
2 weeks working Mon, Wed & Fri in the office
4 weeks increase to 4 days working in the office
Ongoing: Monday's in the office 4 days from home In the Rugby area
Ongoing 5 days a week for 38 hours

About the Role:
· Support with administration duties including, but not limited to; note taking, collecting photocopies, taking minutes of meetings, typing up minutes, proof reading, filing, organising paperwork into plastic files
· Carrying folders/documents, to empty individuals office bin (due to mobility constraints)
· Act as a sighted guide for individual when she is out on visits (as well as in the office); give verbal ques such as step left/right, identify steps going up or down, open doors, trip hazards, read aloud signage/directions etc.
· Drive or travel with individual to all appointments – internally & externally
· Making refreshments throughout the day
· Inputting information into departmental software system (some training provided)
· Attend training and development sessions as and when needed.

About You:
· You will be able to demonstrate:
· A high level of written/verbal communication and professionalism
· Excellent computer skills
· Full UK driving licence and use of own car
· Have strong typing skills and the ability to take act as a scribe for our client.
· Have a valid DBS and be able to provide proof (required, preferably on the updating register
· Demonstrate a high level of trust, integrity with a good understanding of confidentiality
· Punctual, organised and reliable
· Excellent observational skills, with an eye for detail
· Adaptable to change
· Proactive and able to use your own initiative

Hours and Benefits:
Rate of Pay: £14.35

Working hours are up to 38 hours weekly Monday to Friday
Pension contributions are supported and holiday entitlement is made.

If all of the above appeals to you, please do not hesitate to get in touch with us.

Proud member of the Disability Confident employer scheme

Job Summary :

Provides office services by supporting, implementing administrative systems, procedures, policies; and monitoring administrative projects. Maintains an efficient and effective front office functionality and procurement of supplies. Serves the needs of associates, physicians and patients.

Job Description

Essential Responsibilities: 

• Performs all typing and copying for the department. Includes creating forms, maintaining menu system, typing reports, minutes, physician, and hospital communications.  All word processing and communications to be completed in a timely and efficient manner.
• Is responsible for assuring the completion of requested correspondence by the scheduled due date, unless otherwise indicated by the Office Manager.   
• Responsible for answering the phones, retrieving voicemails, initiating phone contact or paging of physicians or inter- and intra- departmental associates as requested.
• Assures coverage of the front office phones when unavailable.  Maintains correspondence and message taking that is required from the above mentioned responsibilities.
• Responsible for the filing and copying of all patient and non-patient related items and correspondence.
• Provide appropriate feedback in order to assure efficient and effective front office functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Vocational and Educational Preparation:

• Graduate from high school or the equivalent.
• Previous class work related to administrative and receptionist duties preferred, i.e. typing, computer skills related to word-processing and/or spreadsheets, and communication skills.

Work Shift :

1st Shift (United States of America)

Scheduled Weekly Hours :

0

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.
• This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
• Travel outside of the affiliate will be required for various classroom training sessions.

Personal Banker Associate I - Avon, IN

LOCATION -- Avon, Indiana 46123

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

We are looking to appoint a highly motivated and enthusiastic Admin Assistant to work within a school office who also has the ability to work within class as a teaching assistant as and when required.

Hours: 8.30am-4pm
Days: Monday to Friday
Previous school admin experience is preferred but not necessary - just a willing, hard-working and flexible attitude is expected for this role.

If your form of contact is a hotmail email account, please check your junk or spam mail for a response from us.

Candidates should demonstrate:

-Fast learning of school systems and databases.
-Good organisational skills.
-Ability to file documents correctly and thoroughly.
-Very good I.T skills.

Other Skills:
-Develop and inspire young people in their learning.
-Help the class teacher as much as possible with general classroom duties when required.
-Excellent time-management with good punctuality.
-Able to handle challenging behaviour to a high standard.
- Excellent written and spoken English.


Requirements:

-Prepared to complete a DBS check (if you do not own a current one that is registered to the update service).

-Able to provide referee details from 2x previous employers within the last 3 years.

-Have necessary work documentation such as a valid passport and proof of address.

Please note this is a rolling advert and will always remain live, your application will periodically be shortlisted based on the number of vacancies within the Trust, you will only be contacted if your application has been successfully shortlisted.
Administrative Assistant Band 2 / Senior Administrative Assistant Band 3
Are you seeking a genuine career path?

At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams.

We are recruiting to Administrative Assistants and Patient Pathway Coordinators roles (Bands 2 and 3) in several of our clinical services.

** Please note only full time posts available **

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly.

The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

In return for your dedication and skills, we offer an optional apprenticeship programme with protected time for study, as well as tailor-made training and development for career growth.You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services whilst working towards nationally recognised apprenticeship qualifications.We also offer support and a buddying system so that new team members quickly find their feet and help each other learn in a supportive way.


TrustValues

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Please carefully read the attached job descriptions and person specifications andclearly state within your application if you are applying for the Band 2 or Band 3 role,providing a supporting statement which demonstrates how you meet the requirements of the role.

After the closing date of 24-March-2024 you will be contacted to confirm the next stage of the recruitment process which will include an online assessment.

A simple written exercise will be held via MS teams on 28th March 2024. We will communicate the outcome of this exercise on 2nd April 2024.

Everyone who passed will be invited to an interview on 11th April 2024.

**NOTE: Previous unsuccessful applicants need not apply unless you are able to demonstrate how you now meet the requirements **

Salary clarification:Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 2 starts at £26,696 pa. pro-rata inclusive of HCAS and Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).

Please refer to the supporting documents attached, ensuring that your application refers specifically to the person specifications.
• Administrative Assistant - Band 2
• Receptionist - Band 2
• Patient Pathway Coordinator - Band 3
• Senior Administrator - Band 3
• Senior Receptionist - Band 3


This advert closes on Sunday 24 Mar 2024

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy. Please carefully read the attached job descriptions and person specifications and clearly state within your application if you are applying for the Band 2 or Band 3 role, providing a supporting statement which demonstrates how you meet the requirements of the role. After the closing date of 24-March-2024 you will be contacted to confirm the next stage of the recruitment process which will include an online assessment. A simple written exercise will be held via MS teams on 28th March 2024. We will communicate the outcome of this exercise on 2nd April 2024. Everyone who passed will be invited to an interview on 11th April 2024. **NOTE: Previous unsuccessful applicants need not apply unless you are able to demonstrate how you now meet the requirements ** Salary clarification: Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 2 starts at £26,696 pa. pro-rata inclusive of HCAS and Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS). Please refer to the supporting documents attached, ensuring that your application refers specifically to the person specifications. Administrative Assistant - Band 2 Receptionist - Band 2 Patient Pathway Coordinator - Band 3 Senior Administrator - Band 3 Senior Receptionist - Band 3

Allen Motor Group are currently looking to employ an Accounts Payable Clerk to join our Ford Warwick dealership on a full time permanent basis. This position is offered on a 37.5 hour working week Monday – Friday paying up to £25,000 and reports to the Accounts Payable Supervisor.

Why Allen Motor Group?

In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including:


30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
Discounted gym membership
Retailer discount portal with discounts from some of the UK’s biggest retailers
£500 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group


Required Experience and Job Responsibilities

To be considered for this position we would expect you to have previous accounts payable experience. An ability to prioritise workload and be able to hit the ground running. We would also expect you to possess and be able to demonstrate the following:


An ability to register supplier invoices onto the ledger ensuring the correct treatment of VAT
Liaise with internal departments & supplier to resolve queries
Chase missing documentation for payments on account
Work as part of a team and provide support as and when required


If you would like to be considered for this opportunity, please do apply now

The following are the core responsibilities of the patient care advisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: * Answer incoming phone calls, transferring calls or dealing with the callers request appropriately * Signpost patients to the correct service * Process personal, telephone and e-requests for appointments * Process incoming and outgoing mail * Initiating contact with and responding to, requests from patients, team members and external agencies * Process prescription requests, ensuring they are processed accurately and efficiently * Manage all queries (including administrative queries) as necessary in an efficient manner * Scanning of patient related documentation and attaching scanned documents to patients healthcare records * Input data into the patients healthcare records as necessary * Data entry of new and temporary registrations and relevant patient information as required * Action GP2GP tasks *Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team *Photocopy documentation as required *Read code data on SystmOne clinical *Process call/recall letters *Process all DNA letters in accordance with current policy *File and store records as required *Carry out system searches as requested *Maintain a clean, tidy, effective working area at all times *Monitor and maintain the reception area and notice boards *Support all admin and clinical staff with general tasks as requested *Process referrals to external agencies such as secondary care using the electronic referral system (ERS) *Complete opening and closing procedures in accordance with the duty rota *Ordering and monitoring of practice stock, e.g. stationery, clinical supplies *Support administrative and reception staff, providing cover during staff absences

Customer Service and Administrative Assistant
We are currently recruiting for a skilled Customer Service and Administrative Assistant. As a Customer Service and Administrative Assistant, you will play a crucial role in ensuring a seamless and positive experience for customers. This role requires excellent communication and organisational skills, as well as a commitment to delivering outstanding customer service.
Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and concerns, demonstrating empathy and a customer-centric approach.
• Providing product information, troubleshooting assistance, and guiding customers through the resolution process.
• Assisting with day-to-day administrative tasks to ensure smooth operations.
• Managing and organising documentation, including customer records and administrative files.
• Coordinating schedules, meetings, and travel arrangements for team members.
• Processing customer orders accurately and efficiently.
• Collaborating with internal teams to ensure timely order fulfilment and delivery.
• Monitoring order status and keeping customers informed of any delays or issues.
• Maintaining accurate and up-to-date records in the company database.
• Generating reports and summaries as needed for management and team members.

Qualifications:

• Previous experience in customer service and administrative roles.
• Strong communication skills, both written and verbal.
• Exceptional organisational and multitasking abilities.
• Proficiency in MS Office suite and basic knowledge of CRM systems.
• A positive attitude and a commitment to delivering outstanding customer service.

• How to Apply:
  If you are interested in this exciting opportunity as a Customer Service and Administrative Assistant, please submit your CV and cover letter to this company. We look forward to hearing from you!
  If you are interested in this opportunity and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please contact me on 01772 208966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk.

Proud member of the Disability Confident employer scheme

Undertake all work in a proactive, accurate and timely manner. Inform patients of the practice complaints procedure; assist patients in completing the complaint forms (where necessary); and pass complaints onto the complaints team (or other designated person) to log the complaint. Record any tasks done, by e-mail or on any other system that may be required by the practice. Complete any time sheets to record work done or correct times of arrival and departure to and from work each day as appropriate. Undertake any work delegated to you by other Supervisors, Managers, Administrators, as and when requested, in a proactive and timely manner. Attend practice meetings - as per practice meeting schedule. This may require you to be flexible about your hours in order to enable you to regularly attend these meetings. Participate in any practice development away days. Carry out any reasonable management instruction in a proactive and timely manner in order to facilitate the smooth running of the practice. Undertake any other tasks consistent with this role as required by the Partners, and any other Managers in the organisation. Any staff member can be called upon by a clinician (doctor / nurse / healthcare assistant) from time to time to Chaperone a patient during a physical examination ensuring that the Chaperone policy is adhered to at all times. Ensure all consulting rooms, waiting rooms, and offices are clean, tidy, stocked up prior to each surgery session. Ensure that all of the appropriate patient related forms are available as and when they may be needed & are avaiilable via our website. Support and participate in the practices Health and Safety procedures. Attend basic life support, safeguarding and any other training required, as and when requested by the organisation. Ensure all appropriate security measures are carried out daily i.e. all rooms are secured, locked and any alarm systems are activated. Respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. Maintain the confidentiality of all personal data both electronic and manual in line with data protection legislation. Carry out their duties and responsibilities, at all times, in line with Data Protection Legislation. Encourage and develop teamwork within the practice. Participate in practice meetings and practice management meetings, reporting progress when required. Participate in audits and inspections as appropriate. Work closely with the doctors, nurses and managers in the setting up and/or improving of practice systems for monitoring/measuring performance Ensure that all Practice Policies are fully implemented Support, Manage and Train the practice administrative team. Undertake personal development courses designed to support the role of administrative staff where available.

What's involved with this role:

Temporary Information Governance Office/Admin

Job Ref: Warwick 5242767

Pay Rate: Up to £13.46 per hour PAYE depending experience

Hours per week: 37 Monday – Friday, 8.45am to 5.15pm

Role Length: This opening assignment is for 2-3 months

City: Leamington Spa, Warwickshire

The Information Governance Support Officer will work within the Information Governance team and reports directly to the Information Governance Manager/DPO, supporting compliance across the entire organisation by assisting the Council in meeting their legal responsibilities under UK GDPR, Freedom of Information, Environmental Information Regulations and, at times, other relevant items of legislation

Key Responsibilities:

Consider and check the validity of all information requests and where necessary make any additional enquiries of the requester. Disseminate these to relevant service areas and track progress to ensure that requests are responded to within the timeframe allowed using the Council’s bespoke IT system, providing assistance and support to officers as required.
Ensure all information produced by the service areas is fully validated in accordance with WDC standards, including appropriate redaction of data where appropriate, and send the responses to requesters.
Deal with all aspects of communication from requesters and carry out general administration.
Establish and maintain a data audit and keep systems up to date. Provide regular reports and statistics on information requests received by the Council.
Support the Information Governance Manager in the development, communication and implementation of robust Information Governance processes and practices across WDC.
Keep up to date with all Information Governance associated legislation, guidance, codes of practice and other applicable standards.
To carry out any other duties as required by either the Information Governance Manager or Head of Governance and Democracy.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.



Qualifications:

4 G.C.S.E’s or equivalent, including Mathematics and English (or equivalent experience).
Data Protection, FOI or EIR qualification/certificate desirable.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
A good understanding of data protection principles, UK GDPR, FOIA and EIR legislation.
Practical experience of dealing with Information Requests.
Ability to use initiative and work independently and manage a varied workload.
Able to work under pressure in a busy environment. Demonstrate a high level of organisational and operational skills.
Excellent communication skills both written and oral.
Able to consider and interpret legislation and guidance to support service areas with data protection related issues.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

S
1

Job Ref: Warwick 5242767


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Please note this is a rolling advert and will always remain live, your application will periodically be shortlisted based on the number of vacancies within the Trust, you will only be contacted if your application has been successfully shortlisted.
Administrative Assistant Band 2 / Senior Administrative Assistant Band 3
Are you seeking a genuine career path?

At Kingston Hospital we believe in employing the best staff so we can provide an excellent service to all our patients. We value and support our staff and have some excellent opportunities for you to join our busy and friendly teams.

We are recruiting to Administrative Assistants and Patient Pathway Coordinators roles (Bands 2 and 3) in several of our clinical services.

** Please note only full time posts available **

You will be the first point of contact for all administrative issues relating to a patient’s pathway of care. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire process is managed smoothly.

The work is fast-paced and can be complex but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

These roles will ideally suit those with experience within a customer services environment or call centre background with a passion for providing the best possible service to our patients and service users.

In return for your dedication and skills, we offer an optional apprenticeship programme with protected time for study, as well as tailor-made training and development for career growth.You will learn skills that will equip you to progress in a rewarding career supporting NHS clinical services whilst working towards nationally recognised apprenticeship qualifications.We also offer support and a buddying system so that new team members quickly find their feet and help each other learn in a supportive way.


Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Please carefully read the attached job descriptions and person specifications andclearly state within your application if you are applying for the Band 2 or Band 3 role,providing a supporting statement which demonstrates how you meet the requirements of the role.

After the closing date of 16-Jan-2024 you will be contacted to confirm the next stage of the recruitment process which will include an online assessment.

Please note if your application is successful you will be invited to interview on 25-Jan-2024

**NOTE: Previous unsuccessful applicants need not apply unless you are able to demonstrate how you now meet the requirements **

Salary clarification:Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 2 starts at £26,696 pa. pro-rata inclusive of HCAS and Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).

Please refer to the supporting document attached, ensuring that your application refers specifically to the person specifications.


This advert closes on Tuesday 16 Jan 2024

We are hiring Meet & Greet Administration Officers !

Location: Newcastle, NE1 2JQ

Salary: £12.84 per hour

Contract: Temporary, 6 months with view to extension

Working Days: Full time, Monday to Friday

Hours: 37 hours per week, between the hours of 07:30 and 18:00 - shifts worked on a weekly rota

Brook Street in partnership with the Home Office has a fantastic opportunity to join the Meet & Greet team at the Newcastle Home Office.

The administration team supports decision makers in all administrative aspects in the life cycle of a case, from correspondence handling to implementation of decisions. The team is also central to provision of an excellent customer service in asylum. We provide a face-to-face meet & greet procedure and take the biometrics of our customers when they attend the office. We are a contact point for customers and Legal Representatives of those who live in our area.

You will work as part of an administrative team and will be expected to complete the full range of administrative tasks, including front facing roles. Operational Excellence is at the forefront of what we do.

Key Responsibilities:

• Meet and Greet customers as they arrive in our office for interview and liaise with other staff.
• Escort customers around secure buildings.
• Taking fingerprints and photographs of asylum customers attending the office.
• Accurately update internal computer systems including CID and ATLAS.
• Conduct operating mandate checks on cases within specified timeframes.
• Monitor and update local spreadsheets accurately.
• Allocate cases to Decision Makers as and when is required.
• Statistical reporting.
• Overseeing the enquiries inbox
• Scan and save documents from internal systems.
• Creating case files.
• Monitor the storage of documents in-line with GDPR guidelines.
• Liaise with internal and external stakeholders in order to progress cases.
• Liaise with Technical Specialists regarding the priority of urgent cases.
• Undertaking monthly 1-2-1 conversations/coaching sessions where required.
• Assist in promoting and embedding Operational Excellence behaviours and practices across the unit.
• Maintain a high level of data quality and conduct all tasks in line with Civil Service Regulations.
• Building and maintaining a strong working rapport with team members based in alternate locations.

The above list of duties is not exhaustive, and you may be required to undertake any of the above tasks or additional tasks not listed above, within the remit of your grade, to support the team.

Essential Criteria:

• IT literate (Excel, Word, Outlook)
• Be willing to be front facing; dealing with asylum customers, guards, interpreters, and other staff members
• Attend the office 5 days a week
• Good communication and interpersonal skills (both verbal and written)
• Professional and customer-focused, ability to understand the needs of vulnerable customers
• Ability to work closely with others to achieve a shared goal
• Adaptable in dealing with changing priorities

Training provided:

• No holidays during the 4-week training period
• Training on the job, e-learning, such as Health and Safety and First Aid

** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. **

Start dates will be confirmed once we have had security clearance back.

Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.