Total 20 Administrative / Clerical job vacancies in Wigan, WN1 2NN

Planning and Organisational Duties Use initiative to promote new ideas and to improve service in consultation with the departmental manager and team. Plans and organises own day to day activities to achieve duties specified and to meet departmental requirements. Communications and Key Working Relationships Attend meetings as requested and report as appropriate to departmental manager and other staff members To liaise with the admissions department as appropriate for this group of patients. Communicate with all members of the multi-disciplinary team regarding patient care. To treat patients, relatives, carers and colleagues with respect and professionalism at all times. To assist with the timely investigation and resolution of complaints and PALS enquiries. Responsibility for Finance Assist the departmental manager and deputy manager to ensure the maintenance of and cost effective use of all stock levels within your sphere of responsibility To be aware of resources and deliver high quality, cost effective care. Responsibility for Human Resources Participate in Individual Performance Review and staff development. Participate in induction and in-service training and education of learners, nursing staff and other disciplines as appropriate Responsibility for Health & Safety To be aware of and promote good health and safety in the workplace for self, patients and colleagues. To ensure compliance with e-compulsory training in moving and handling. Responsibility for Teaching To participate in teaching, supervision, and monitoring of new ward clerks and junior staff as directed by the departmental manager

The main duties of this role are Audio typing using the Digital Dictation System, photocopying and the composition of letters. Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation). General office management duties (photocopying, scanning, emailing documentation) as required. Assist other Clinical Secretaries with their workload. Promote the dissemination of quality patient information. Provide non-clinical advice and information to patients/clients/relatives. Knowledge of a full range of secretarial procedures and software programmes (PAS, Theatre, EPR, Digital Dictation) and their application to improve service efficiency and effectiveness. Understanding of medical terminology and a willingness to assist colleagues with transcription outputs. Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source. Assist in new staff induction together with the identification and support of their training requirements. Facilitate a supportive learning environment that enables all members of the secretariat team to develop. Recognise the effective utilisation of all appropriate development resources and opportunities. Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues. Recognise and accept responsibility for own personal development. Supervising administration support and work experience students ensuring an effective office system is maintained.

PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS.

Whencompleting your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understandingand transferable skills.

The Health Care Operations Department are looking to recruit a Clinic Prep Clerk (37.5hrs) within the Prep Team based at the RAEI site, Wigan; however, you may be required to work on other sites if cover is needed.

The service operates Monday to Friday between 7am and 6pm and Saturdays between 8.30am and 3pm. You would be expected to be able to work flexible covering these hours.

PREVIOUS APPLICANTS NEED NOT APPLY



The post holder will provide full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. and compliance with all appropriate policies and procedures.

Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

You must be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must also have knowledge of general office systems and protocols in a customer related environment.

Choose Well – Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

The main duties of this role are
• To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure
• To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes.
• To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
• To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
• To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
• To assist members of the medical and nursing staff with any queries during the course of the clinic.
• Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
• Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
• Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
• Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
• To provide cover when necessary.
• Receive and process telephone messages in accordance with instructions
• Utilise the Trust’s IT resources appropriately and in adherence to policies and procedures
• Maintain accurate, timely and legible records
• Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images.
• Demonstrate effective communication using the spoken word to influence outcomes
• Demonstrate awareness and sensitivity of patients with hearing difficulties and where patient’s language is not English
• To provide any other duties that may be required relevant to this grade.


This advert closes on Monday 18 Nov 2024

As a medical secretary you will be responsible for creating referral templates, handling referral queries, liaising with hospitals and patients and the clinical team in the practice. You will handle telephone calls and assist the team with tasks. You will be working on systmone and have a good knowledge of microsoft packages.

Provides effective verbal, written and electronic communications by receiving and passing on clear messages and seeking assistance when needed Acts as first point of contact for the person in charge dealing appropriately with all communications and tasks allocated, including sensitive issues. Liaises with patients, relatives and visitors providing directions and information as required. Also obtaining the appropriate support when needed from the Multidisciplinary Team. Maintain and photocopy records, prepare forms and make appointments as requested, this may include organising transport arrangements, ensuring that the information given is accurate and up to date. Prepares and checks patients records completing the relevant documentation as instructed, filing reports and storing in correct place. Liaises with the Multidisciplinary Team assisting in chasing up procedures. Requesting and obtaining investigation reports informing staff of the results Receives and processes mail and specimens, delivering to the correct place and carrying out errands between Departments. Maintain stationary stock levels needed this includes ordering, receiving and checking deliveries are accurate and reporting discrepancies. Deal with enquiries and direct appropriately to the most appropriate person/location. Establish and maintain an effective filing system Maintain spreadsheets for accurate data collection. Monitor and action mailboxes as appropriate.

The main duties of this role are To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes. To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings. To be responsible for the recording of all clinic outcomes and other information within agreed deadlines. To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance. To assist members of the medical and nursing staff with any queries during the course of the clinic. Deal with walk-in patients to clinic, ensuring that the patients case-notes are obtained and transported as quickly as possible. Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required. Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic. Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to. To provide cover when necessary. Receive and process telephone messages in accordance with instructions Utilise the Trusts IT resources appropriately and in adherence to policies and procedures Maintain accurate, timely and legible records Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images. Demonstrate effective communication using the spoken word to influence outcomes Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English To provide any other duties that may be required relevant to this grade.

Duties and Responsibilities Planning and Organisational Duties To provide a comprehensive secretarial and confidential service to the Team Leader and MSK CATS Department including management of correspondence, typing of reports, letters, etc. To carry out general reception duties, including checking in patients, answering the telephone, ordering ambulances, arranging interpreter services, legal administrative duties / invoices and dealing with routine enquiries, etc. To be responsible for the registration and referring of patient details, including data collection and inputting onto SystmOne. To be able to access and navigate eReferrals / Choose & Book and the Patient Administration System (PAS). To take delegated responsibility for the allocation of MSK CATS appointments for patients referred to the MSK CATS service. To attend relevant meetings and be responsible for the taking and producing of minutes accurately, efficiently and to distribute appropriately. To accurately and efficiently input patient data into the service-wide shared database for Squirrel Archives Storage System for MSK CATS records. To be responsible for the setting up of patient information databases alongside therapists and to ensure accurate input of data to be used in the development of the MSK CATS Service. To be able to use Microsoft Office Suite to carry out administrative duties to a high standard. To undertake any other duties that might be considered appropriate by the Clinical Services Manager. Communications and Key Working Relationships Using the spoken and written word and being sensitive to those who are vulnerable or do not have English as their first language. Assisting in the establishment of communication systems with all staff, patients and relatives to promote understanding and good will. Maintaining accurate, timely and legible records. To influence and prioritise the development of knowledge, ideas and work practice in self and others. To encourage others to seek advice and solutions to problems. Communicate in a manner that is consistent with legislation, policies and procedures. Maintaining consistency within standards of patient care. Knowledge of medical terminology systems. Responsibility for Finance To be responsible for maintaining an adequate level of stationery, stock, non-stock requisition items and uniforms for the department / staff using SBS. Promote effective utilisation of resources Responsibility for Human Resources To be actively involved in the recruitment and selection of lower grade staff. To participate in the staff appraisal scheme and fulfil appropriate dimensions as identified. To comply with the organisational and departmental policies and procedures. To maintain own professional development by keeping abreast of any new trends and developments and incorporate them as necessary into your work. To be actively involved in the collection of annual and sick leave data and statistics for the use of the MSK CATS Department. Ensure compliance with the Mandatory Training Policy in accordance with Trust Policy. Responsibility for Health & Safety Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

The main duties of the post are: To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed. To carry out general reception duties where required maintaining a neat and tidy reception environment. The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals, ensuring all clerical work is dealt with in a timely manner. To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys. To book clinic and meeting room appointments at various sites, monitor use of clinics by clinicians and record those who do not attend. To deal with all internal external mail and redistribution to relevant departments. To accept deliveries and ensure these are dealt with promptly.

The main duties of this role are To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes. To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings. To be responsible for the recording of all clinic outcomes and other information within agreed deadlines. To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance. To assist members of the medical and nursing staff with any queries during the course of the clinic. Deal with walk-in patients to clinic, ensuring that the patients case-notes are obtained and transported as quickly as possible. Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required. Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic. Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to. To provide cover when necessary. Receive and process telephone messages in accordance with instructions Utilise the Trusts IT resources appropriately and in adherence to policies and procedures Maintain accurate, timely and legible records Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images. Demonstrate effective communication using the spoken word to influence outcomes Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English To provide any other duties that may be required relevant to this grade.

** For details of the job description and person specification for this role please refer to the attached job description **

The post-holder will work closely with all levels of anaesthetic doctors by assisting the Pre-Op co-ordinator in the pre-op anaesthetic assessment appointments/referrals, and provide administration support within the Departmental administrative team over 3 sites. Assist the lead administrator for the service and assist in the responsibility for all administration necessary including telephone calls with patients regarding aspects of their appointments. Maintaining an electronic record of all anaesthetic assessments referrals and outcomes. Typing clinic letters from templates. Sorting, prioritising, and processing anaesthetic referrals. Helping to arrange outpatient anaesthetic assessment appointments. Assist the Co-ordinator with patient correspondence ensuring that patient referral letters and reports are dealt with quickly and accurately within the 18-week referral pathway. Liaising with other departments and personnel as appropriate. Responding to general enquiries, arranging patient appointments, supplying patients with relevant documentation, and ensuring all information is accurate and up-to-date. Attend the weekly cancellation meeting and collate information on anaesthetic cancellations. Feedback to the clinical directors/pre op leads Sorting, prioritising, processing, and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information. Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, HIS) General office management duties (photocopying, scanning, faxing documentation) as required. The post-holder will work closely with all levels of anaesthetic doctors by assisting the Pre-Op co-ordinator in the pre-op anaesthetic assessment appointments/referrals, and provide administration support within the Departmental administrative team over 3 sites. Assist the lead administrator for the service and assist in the responsibility for all administration necessary including telephone calls with patients regarding aspects of their appointments. Maintaining an electronic record of all anaesthetic assessments referrals and outcomes. Typing clinic letters from templates. Sorting, prioritising, and processing anaesthetic referrals. Helping to arrange outpatient anaesthetic assessment appointments. Assist the Co-ordinator with patient correspondence ensuring that patient referral letters and reports are dealt with quickly and accurately within the 18-week referral pathway. Liaising with other departments and personnel as appropriate. Responding to general enquiries, arranging patient appointments, supplying patients with relevant documentation, and ensuring all information is accurate and up-to-date. Attend the weekly cancellation meeting and collate information on anaesthetic cancellations. Feedback to the clinical directors/pre op leads

PERSONAL TUTOR
TEMPORARY MATERNITY COVER
FULL TIME, TERM TIME plus 5 working days
START DATE: ASAP
SALARY - Support Staff Scale S9 - S11 £24,442 - £26,097 per annum pro rata HOURS OF WORK - Monday - Friday 8.30am - 4.30pm (36.25 hours per week - 45 minute lunch break)Winstanley College is a large sixth form college specialising in AS/A levels and Level 3 vocational courses. The College is regularly towards the top of the league tables and has an excellent reputation for academic achievement, comprehensive pastoral care and extensive enrichment.Interview date is to be confirmed.Winstanley College is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to the `Safer Recruitment` process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the College. Please be aware that social media checks of candidates may be undertaken as part of the recruitment process. Winstanley College is committed to diversity and inclusion and welcomes applications from all sections of the community.

The main function of this role is To book appointments for patients attending outpatient clinics, pre operative assessment and admission for elective surgery in accordance with booking rules Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern. To receive patients attending for elective admission or pre operative assessment, ensuring that all patient demographic details are updated both on PAS and in the casenotes Assist members of the clinical staff with any queries concerning administrative processes To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings. Liaise with the consultant staff and medical secretaries regarding arranging urgent admissions and /or outpatient appointments Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly. Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust. To locate and prepare casenotes for patients attending for elective admission and pre operative assessment and be responsible for the recording on PAS of all patient outcomes within agreed deadlines where appropriate To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines To be responsible for the quality and accuracy of all data input of both written and electronic information that they are recording. To resolve queries and redirect enquiries by utilising the knowledge and implementation of the 'Booking Methodology' and 'Waiting Time' targets To undertake general clerical tasks as appropriate e.g. filing, photocopying Responsible for the reporting of any incidents / accidents to the supervisor and participating in the investigation by completing necessary documentation and any relevant follow up processes. Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards in a timely and accurate manner in accordance with Trust and National targets and guidelines Deal with the cancellation of clinics / theatre sessions and rebooking of patients in accordance with instructions and guidelines Maintain the accuracy of IP/OP Waiting Lists by ongoing validation ensuring compliance with access times and targets Demonstrate effective communication using the spoken and written word to influence the outcome Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English Receive and process all messages in accordance with instructions Utilise the Trust's IT resources appropriately in line with the policies and procedures Maintain accurate, timely and legible written and electronic records

The main duties of this role are To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes. To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings. To be responsible for the recording of all clinic outcomes and other information within agreed deadlines. To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance. To assist members of the medical and nursing staff with any queries during the course of the clinic. Deal with walk-in patients to clinic, ensuring that the patients case-notes are obtained and transported as quickly as possible. Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required. Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic. Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to. To provide cover when necessary. Receive and process telephone messages in accordance with instructions Utilise the Trusts IT resources appropriately and in adherence to policies and procedures Maintain accurate, timely and legible records Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images. Demonstrate effective communication using the spoken word to influence outcomes Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English To provide any other duties that may be required relevant to this grade.

To receive patients at reception and ensure that all patient demographic details are up to date. Receive and process telephone messages in accordance with protocols To action departmental post in a timely manner. Deal with enquiries from the general public and other staff regarding clinic bookings. To deal with telephone calls, telephone messages and email enquiries from users of the service, efficiently and professionally Display a professional attitude at all times when dealing with the general public and colleagues alike Responsible for the typing of any letters required by the head of department or other colleagues To schedule patients appointments that are attending the Audiology department, allocating them to the appropriate member of staff and clinic. Processing new referral letters by creating a patient file on electronic patient management system, sending an appropriate letter to the patient, adding to a waiting list or redirecting to other agencies Process returned ear moulds by completing the necessary paperwork and distributing to relevant staff and departments To book new and follow-up appointments in accordance with Audiology protocols