Total 88 Others level Customer Service job vacancies in Camelon, FK1 4DE

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Thorntree Mews

Situated in the centre of the historic town of Falkirk, Thorntree Mews is a 40 bedded care home which offers specialist nursing, residential and dementia care. The home can also provide long and short term respite stays as and when availability allows. The care manager has over 28 years of experience in the healthcare profession and has been the manager at Thorntree Mews for 13 years. The experienced care team at take care of the varied healthcare needs of residents, from specialist support to general assistance with everyday living, while respecting their need for an independent and dignified lifestyle. The home has retained some of the building’s original features including stained glass windows, high ceilings and grand fireplaces which adds to the impressive feel of the home. Owners Countrywide Care Homes have recently invested in updating and refurbishing the home’s facilities and modernising décor throughout. Facilities include spacious lounges and quiet rooms on each floor, an on-site hair salon and a conservatory overlooking the outdoor patio area. All areas are wheelchair accessible and en-suite bedrooms are available, along with a choice of bathroom and shower room facilities.

Proud member of the Disability Confident employer scheme

Job Advert

As part of Burnbraes restructure we are looking to recruit to fulfil our goals for the service. Burnbrae is a 28 bedded residential care home supporting older adults who have a range of differing needs such as a mental health diagnosis, Dementia and/or frailty.

Our service is part of the Falkirk Health and Social Care Partnership where we work closely with other professionals within a multidisciplinary team. Burnbrae is a well-established care home with a highly experienced, motivated, and passionate team of staff. We endeavour to work together to ensure we provide a warm and welcoming environment focused on person-centred care for all who live within Burnbrae alongside a supportive place of work for our colleagues.

We are located near the centre of Falkirk within beautiful surroundings and with multiple accessible public transport options nearby.

Within our service, there are multiple learning opportunities for staff. We place importance on training, development, and opportunities to progress within a supportive environment.

It is essential that candidates have knowledge and experience of care. It is desirable that this experience is gained from working with older adults, particularly those who have a mental health diagnosis. The candidate should have good communication and interpersonal skills, versatility in their role, an eagerness to learn and develop, an ability to prioritise workload and time management, be a team-player alongside have experience of assessment, support planning, risk assessing and case recording.

Moving and Handling training together with an SVQ Level 3 in Health and Social Care is desirable but not essential as there are opportunities to undertake this qualification within the Falkirk Health and Social Care Partnership. The candidate must be able to register with the SSSC as a Practitioner in Care Home Services for older adults and hold or obtain the relevant qualification within the regulatory time scale.

You will work 37 hours per week which will include backshifts and weekends on a three weekly shift rota basis.

This post is temporary until December 2025 due to service requirement.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you feel you have the relevant skills, knowledge and attributes for this post and would like to work within our service where you could make a difference to someone’s life and lead a fulfilling career then please apply now.

For further information please contact Samantha Sheldon-Brown on (01324) 501850.

Proud member of the Disability Confident employer scheme

Job Advert

Falkirk Council are looking to recruit Support for Learning Assistants for Hallglen Primary School. You will provide support for teachers and children to enhance experiences and achievement for children. You will undertake a range of support activities with regard to general supervision, safety, care and well-being of the children.

Good communication skills are essential and you should enjoy working as part of a team.

Various hours are available on a term time basis.

This post is temporary until June 2025 with the possibility of continuation into the following session.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme

Job Advert

Summerford House Reablement service is a 27 bedded resource centre providing short term reablement care to adults over the age of 55 within the Falkirk area. Taking a “doing with” approach we support people to rebuild, retain or regain their skills and confidence – maximising independence to support a safe discharge home.

We are offering an exciting opportunity for successful candidates to join our experienced, motivated and passionate team. Working in a fast-paced environment you will support admissions from hospital and the community, working with the service users to achieve and maintain their independence. You will work as part of a team of social care staff, physiotherapists, occupational therapists and rehab support workers, working jointly in a multi disciplinary team providing direct care to support service users to achieve their goals, maximise their independence and support a safe discharge home.

You will work to Health and Social Care Standards My Support My Life to deliver a high level of person centred reablement care and will be supported with training and development opportunities to fulfil your role as social care worker.

You must have experience of or an understanding of the care needs of older people and the effects of ageing and disability. You will be skilled in assessment and recording. You must have good communication skills, a flexible positive attitude and be able to work as part of a team but also to manage your own workload, use your initiative and work on your own.

Part time permanent contract of 13.5 hours per week – you will be required to work nights on a shift rota basis which will include weekends.

An SVQ level 3 in social care or the willingness to work towards this together with moving and handling training would be desirable.

You must be able to register with the SSSC as a Practitioner in Care Home Services for older adults and hold or obtain the relevant qualification within the regulatory time scale of three years.

If you are the successful candidate, you will be required to gain and maintain PVG scheme membership.

For any informal enquiries please contact Carolanne Campbell Resource Centre Manager on 01324 501842 or carolanne.campbell@falkirk.gov.uk

Proud member of the Disability Confident employer scheme

Job Advert

We are looking for confident, flexible and nurturing residential childcare workers to join our experienced and committed staff team. The work provides opportunities to make a real difference to the lives of children and young people in our care by building lasting relationships and contributing to meaningful care and support plans.

Our service promotes relationship-based practice that is child- centred and trauma informed.

We recognise the importance of regular professional supervision and provide significant training and development opportunities to our staff within Falkirk Council.

Our houses have been consistently highly rated by the Care Inspectorate and we are keen to improve the experiences of the young people in our care and to develop the service to meet the expectations of “The Promise”.

Staff are required to be able to register unconditionally with SSSC.

Successful candidates will be required to obtain PVG Scheme Membership through Disclosure Scotland.

You must have the ability to be mobile across the Council area.

Proud member of the Disability Confident employer scheme

Job Advert

Easter Carmuirs Primary School: ASC Base is seeking to recruit an experienced Support for Learning Assistant who is highly skilled practitioner and committed to delivering the very best experiences for our children and young people.

The key policy document for Falkirk Schools is Learning to Achieve. This was co-created by head teachers, teachers, early year’s practitioners, support staff, parents/carers, pupils and other partners.

It sets out clearly our aims for all learners.

Successful applicants will:

• Evidence a clear understanding of working as part of a team as well as being able to use their own initiative
• Demonstrate a caring and nurturing ethos, with a willingness to support young people in all aspects of school life

Successful applicants who progress to the next stage of the recruitment process will be invited to attend:

• A formal interview, focussing on your knowledge of Autism, GIRFEC and social/emotional needs.
• A school visit.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Applicants are encouraged to be explicit in detailing their skills, experience and attributes that they can bring to this post

Proud member of the Disability Confident employer scheme

Job Advert

An exciting opportunity has arisen for the position of Senior housing with care worker within one of our housing with care buildings

The Housing with care Service provides support to vulnerable service users within their own homes, experience of working with vulnerable service users in a care setting is required. As a Senior housing with care worker, you will be required to carry out personal care tasks on a 'one-to-one' basis with people who have a wide range of caring needs in their own homes, workplace observations of your team ensuring a high-quality service is being provided, which meets the National Care Standards.

Previous experience of working in a care setting is essential for this position. We are looking for individuals with strong interpersonal skills, a caring personality and someone who is reliable and can be relied upon to support the service user in their home. We are looking for someone that will always work in the best interests of the service user.

You must be confident in using Microsoft office applications and have an eye for attention to detail.

Hours for this role are 37 per week on a rotational shift pattern, involving working every second weekend. This post may include working an early and back shift pattern.

All posts involve lone working.

You must hold the relevant qualification or be willing to work towards the SVQ Award that is linked to the post of senior housing with care worker.

Successful applicants for posts working with children or vulnerable adults will be subject to the PVG scheme and requires SSSC Registration.

For further information on these posts, please contact Lynn Adams on 01324 504150

Proud member of the Disability Confident employer scheme

Job Advert

Do you have experience of providing support in a family or work setting and want to make a difference to people’s lives?

Are you an enthusiastic, motivated, compassionate and flexible individual who understands and respects the rights of other people? If so, we want you to come and join our care at home and reablement teams in Falkirk.

Falkirk Health and Social Care Partnership delivers high quality care and support to people of all ages and with varying levels of need. Your role will include supporting service users to maintain and develop their daily living skills and improve independence.

Our service operates 7 days per week between 7:30am and 10pm and has both full-time and part-time hours available across the 4 housing with care buildings.

The hours available are part- and full-time hours per week. Work patterns will be discussed at interview.

As an employee, you would receive a wide range of benefits including:

• induction and developmental training
• paid holidays
• professional qualification (SVQ 2 Health & Social Care)
• local government pension scheme
• career progression opportunities
• staff benefits & discounts
• family friendly policies

A level of flexibility is required to meet the exigencies of the service.

Registration with the Scottish Social Services Council within the first 6 months of working with Falkirk Council is a requirement of the post. You will also be required to achieve an SVQ Level 2 in Health & Social Care within an agreed timescale if you have not already achieved this award.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you would like an informal chat or to find out further information on what being a Housing with care worker means, please contact Lynn Adams 01324 504150.

Proud member of the Disability Confident employer scheme

Job Advert

Do you have experience of providing support in a family or work setting and want to make a difference to people’s lives?

Are you an enthusiastic, motivated, compassionate and flexible individual who understands and respects the rights of other people? If so, we want you to come and join our care at home and reablement teams in Falkirk.

Falkirk Health and Social Care Partnership delivers high quality care and support to people of all ages and with varying levels of need. Your role will include supporting service users to maintain and develop their daily living skills and improve independence.

Our service operates 7 days per week between 7:30am and 10pm. You will work on an as and when required basis. This will include weekend, term time and holiday cover.

As an employee, you would receive a wide range of benefits including:

• induction and developmental training
• an hourly rate of £13.37
• payment monthly for accrued annual leave calculated as a % of casual hours worked in the previous month
• professional qualification (SVQ 2 Health & Social Care)
• local government pension scheme
• travel costs between visits are reimbursed within HMRC levels

A level of flexibility is required to meet the needs of the service. Housing with care supports 4 building within the Falkirk Area and you may be required to work across all buildings.

Registration with the Scottish Social Services Council within the first 6 months of working with Falkirk Council is a requirement of the post. You will also be required to achieve an SVQ Level 2 in Health & Social Care within an agreed timescale if you have not already achieved this award.

If you are the successful candidate for the role of Casual Housing with care worker, you will be working with vulnerable adults which is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act 2007.

Registration with the SSSC is essential for this post as is the ability to maintain PVG membership. The successful applicant will have their SSSC registration covered under the paid entry costs scheme funded by the Scottish Government.

All posts involve periods of lone working.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you would like an informal chat or to find out further information on what being a Housing with care worker means, please contact Lynn Adams on 01324 504150.

Proud member of the Disability Confident employer scheme

Job Advert

Summerford House Reablement service is a 27 bedded resource centre providing short term reablement care to adults over the age of 55 within the Falkirk area. Taking a “doing with” approach we support people to rebuild, retain or regain their skills and confidence – maximising independence to support a safe discharge home.

We are offering an exciting opportunity for successful candidates to join our experienced, motivated and passionate team. Working in a fast-paced environment you will support admissions from hospital and the community, working with the service users to achieve and maintain their independence. You will work as part of a team of social care staff, physiotherapists, occupational therapists and rehab support workers, working jointly in a multi disciplinary team providing direct care to support service users to achieve their goals, maximise their independence and support a safe discharge home.

You will work to Health and Social Care Standards My Support My Life to deliver a high level of person centred reablement care and will be supported with training and development opportunities to fulfil your role as social care worker.

You must have experience of or an understanding of the care needs of older people and the effects of ageing and disability. You will be skilled in assessment and recording. You must have good communication skills, a flexible positive attitude and be able to work as part of a team but also to manage your own workload, use your initiative and work on your own.

Temporary contract of 37 hours per week – you will be required to work on a shift rota basis covering a variety of shifts which will include evenings and weekends.

An SVQ level 3 in social care or the willingness to work towards this together with moving and handling training would be desirable.

You must be able to register with the SSSC as a Practitioner in Care Home Services for older adults and hold or obtain the relevant qualification within the regulatory time scale of three years.

This post is temporary until May 2025 due to service requirement.

If you are the successful candidate, you will be required to gain and maintain PVG scheme membership.

For any informal enquiries please contact Carolanne Campbell Resource Centre Manager on 01324 501842 or carolanne.campbell@falkirk.gov.uk

Proud member of the Disability Confident employer scheme

Job Advert

As part of Burnbraes restructure we are looking to recruit to fulfil our goals for the service. Burnbrae is a 28 bedded residential care home supporting older adults who have a range of differing needs such as a mental health diagnosis, Dementia and/or frailty.

Our service is part of the Falkirk Health and Social Care Partnership where we work closely with other professionals within a multidisciplinary team. Burnbrae is a well-established care home with a highly experienced, motivated, and passionate team of staff. We endeavour to work together to ensure we provide a warm and welcoming environment focused on person-centred care for all who live within Burnbrae alongside a supportive place of work for our colleagues.

We are located near the centre of Falkirk within beautiful surroundings and with multiple accessible public transport options nearby.

Within our service, there are multiple learning opportunities for staff. We place importance on training, development, and opportunities to progress within a supportive environment.

It is essential that candidates have knowledge and experience of care. It is desirable that this experience is gained from working with older adults, particularly those who have a mental health diagnosis. The candidate should have good communication and interpersonal skills, versatility in their role, an eagerness to learn and develop, an ability to prioritise workload and time management, be a team-player alongside have experience of assessment, support planning, risk assessing and case recording.

Moving and Handling training together with an SVQ Level 3 in Health and Social Care is desirable but not essential as there are opportunities to undertake this qualification within the Falkirk Health and Social Care Partnership. The candidate must be able to register with the SSSC as a Practitioner in Care Home Services for older adults and hold or obtain the relevant qualification within the regulatory time scale. The successful candidate will also need to obtain and maintain a PVG scheme membership.

You will work 37 hours per week which will include backshifts and weekends on a three weekly shift rota basis.

This post is temporary until June 2025 due to service requirement.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you feel you have the relevant skills, knowledge and attributes for this post and would like to work within our service where you could make a difference to someone’s life and lead a fulfilling career then please apply now.

For further information please contact Samantha Sheldon-Brown on (01324) 501850.

Proud member of the Disability Confident employer scheme

Field Service Engineer - Machines

Location: North Scotland

Salary: £29,525.00 per annum plus On-Call Allowance of £2,600

Job Type: Full-time, Permanent

If you are passionate about gaming machines and have the technical skills required for this role, we encourage you to apply. Joining our team at Buzz Bingo and help us create unforgettable experiences for our customers.

About you


You will have previous experience in a similar role, preferably within the gaming or casino industry.
You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems.
You will have excellent communication and interpersonal abilities, with a customer-focused mindset.
You will have an analytical mindset with a systematic approach to problem-solving and decision-making.
You may have a familiarity with gaming regulations, compliance standards, and security protocols.
You will have a flexibility to work non-standard hours, including evenings, weekends, and holidays, as required.
You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid.
You will possess a valid driver's license (maximum three points).
You will possess a willingness to travel to different locations, where occasional overnight stay may be required (at the expense of the business).


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

If you think sounds like you and you would like to hear more about working with Buzz then apply today!

Field Service Engineer - Machines

Location: North Scotland

Salary: £29,525.00 per annum plus On-Call Allowance of £2,600

Job Type: Full-time, Permanent

If you are passionate about gaming machines and have the technical skills required for this role, we encourage you to apply. Joining our team at Buzz Bingo and help us create unforgettable experiences for our customers.

About you


You will have previous experience in a similar role, preferably within the gaming or casino industry.
You will have in-depth knowledge of IT hardware and slot machine operations, maintenance, and repair techniques.
You will be proficient in troubleshooting electrical, mechanical, and software-related issues in complex systems.
You will have excellent communication and interpersonal abilities, with a customer-focused mindset.
You will have an analytical mindset with a systematic approach to problem-solving and decision-making.
You may have a familiarity with gaming regulations, compliance standards, and security protocols.
You will have a flexibility to work non-standard hours, including evenings, weekends, and holidays, as required.
You will take part in an out of hours / weekend on call Rota, for which an allowance will be paid.
You will possess a valid driver's license (maximum three points).
You will possess a willingness to travel to different locations, where occasional overnight stay may be required (at the expense of the business).


Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your tasks and responsibilities:

Installation and Setup: Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.

Maintenance and Repair: Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.

Troubleshooting: Utilise diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.

Customer Support: Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.

Preventive Maintenance: Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.

Compliance and Regulations: Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.

Documentation and Reporting: Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.

Product Knowledge: Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.

Team Collaboration: Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.

Customer Relationship Management: Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.

Health & Safety: Ensure adherence to company Health & Safety policies.

If you think sounds like you and you would like to hear more about working with Buzz then apply today!

#BB1

Provide direct support to the PCN Manager such as diarising and administrating meetings and administrative support to PCN team Co-ordinate and record meetings across the practices and PCN network; Liaise with PCN clinical and administrative staff; Co-ordinate training and development of PCN staff alongside HR Manager; Action/follow up PCN correspondence; Participate in relevant internal and external working groups; Work collaboratively across the PCN and network; Oversee processes to ensure timeliness e.g. yearly appraisals, policy reviews etc; Contribute to project management functions e.g. action logs, risk registers; Compile reports, newsletters and PCN-wide communications; Ensure financial information is recorded and filed correctly; Deal confidentially and efficiently with enquiries; Communicate risks and issues appropriately; Contact patients in case of staff absence; Use NHS systems to access and record data e.g. EMIS, MAXIMS; Provide HR administration support; Other matters as they arise. Wider responsibilities Adhere to organisational policies and procedures including confidentiality, safeguarding and lone working; Build relationships with the GP practices and wider stakeholders in Penwith ensuring a good knowledge of key contacts; Identify opportunities and gaps in the service and provide feedback to contribute to business planning; Contribute to the wider aims and objectives of the PCN to improve quality and support primary care

Are you looking to kick start or progress in your Customer Service Career? We have a fantastic opportunity working for a prestigious client, working for Capita at a global company; enjoying all the perks that come it!

We are looking for supporting confident Customer Service Advisors to join the team, based at Hartshead House in Sheffield.

The role is initially office based at our vibrant City Centre office but we do then offer a hybrid working model once through training and academy. Enjoy both the buzz of the office and the perks of working from home. Not only that, we do not operate at weekends or evenings - keep those to yourself! Cushty, right?

If you want to really make a difference and embark or grow your career, then read on!

The Role

Following a full 3 weeks of training, this permanent role of Customer Service Advisor at Capita will require you to:

• Work in our super-friendly Sheffield city centre location, you'll learn how to handle enquiries from both potential and current customers.
• After approx 6 weeks, there will be the opportunity to move to a hybrid working model
• The more you know about our products and services, the better you'll do.
• We'll make sure you're fully trained before you start taking calls and we will continue providing you with one to one coaching and ongoing support throughout your journey with us.
• Understand our customers' needs and try to find a suitable solution for them.
• Build a rapport with our customers and focus on delivering the right package to the right customers.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and and for a company that is a truly exciting and inclusive place to work. We offer a salary starting at £22,542.00

• 37.5 hours per week, Monday to Friday. No evenings or weekends.
• You'll also benefit from FREE on-site parking at our Sheffield office. Don't drive? Don't worry! We have a shuttle bus to & from Sheffield office to Sheffield station! Which is FREE of charge to all Capita employees

• 20 days' holiday (rising to 24) with the opportunity to buy extra leave, plus bank holidays

• Access to Capita Perks at work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers, outlets, restaurants, and Gyms.
• Weekly and monthly incentives where you can win vouchers, early finishes, days off and more
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Who are we looking for?

• Customer service experience (essential).
• Excellent telephone manner.
• Confident and effective communicator.
• The ability to solve customer problems and seek guidance if required to resolve the issue.
• Excellent spoken and written English skills.
• Ability to work in a team.
• I.T literate.

Who are we?

Founded in 2006, Capita Trading has grown and developed into working on behalf of some the UK's biggest brands. Specialising in acquisitions and retentions for multimedia and utilities, we put the customer experience to forefront for all our clients, maintaining excellent relationships and delivering incredible results.

What's next?

If this role is of interest to you, please click below to register, apply and track your progress!

• We'll arrange a video interview, for you to learn more about the role and the client you'll be working with.
• We'll also get you to talk us through your CV and we'll check your Right to Work Status.

Due to updated legislation, how you complete 'proof of right to work checks' in the UK has changed.

• If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
• If you don't have a valid passport, or you opt out of the digital ID verification process: you'll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you'll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

• Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
• Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
• Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
• Chester Road, Preston Brook, Runcorn, WA7 3QA
• Tulketh Mill, Balcarres Road, Preston, PR2 2DY
• India Mill, Bolton Road, Darwen, BB3 1AE
• Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Proud member of the Disability Confident employer scheme