Total 120 Others level Customer Service job vacancies in Falkirk, FK2 9EE

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Thorntree Mews

Situated in the centre of the historic town of Falkirk, Thorntree Mews is a 40 bedded care home which offers specialist nursing, residential and dementia care. The home can also provide long and short term respite stays as and when availability allows. The care manager has over 28 years of experience in the healthcare profession and has been the manager at Thorntree Mews for 13 years. The experienced care team at take care of the varied healthcare needs of residents, from specialist support to general assistance with everyday living, while respecting their need for an independent and dignified lifestyle. The home has retained some of the building’s original features including stained glass windows, high ceilings and grand fireplaces which adds to the impressive feel of the home. Owners Countrywide Care Homes have recently invested in updating and refurbishing the home’s facilities and modernising décor throughout. Facilities include spacious lounges and quiet rooms on each floor, an on-site hair salon and a conservatory overlooking the outdoor patio area. All areas are wheelchair accessible and en-suite bedrooms are available, along with a choice of bathroom and shower room facilities.

Proud member of the Disability Confident employer scheme

Job Advert

We are proud to have a workforce with values that promote human rights, social justice and professional integrity. We recognise the importance of diversity within our organisation that reflects the communities we serve.

An opportunity has arisen for an experienced family support worker to join Falkirk Council and lead on the delivery of a bespoke family support pilot developed collaboratively by Children’s and Place Services.

This post is to provide person centred family support to children and families who have lived in temporary accommodation for lengthy periods of time. The post holder will use the Outcome Star model to undertake assessment of need, helping families to identify and overcome the wider factors impacting on their ability to sustain a permanent tenancy.

A strength-based approach is essential in working alongside families to identify solutions in respect of their family life. Therefore, experience of supporting families in overcoming challenges with family relationships and routines, the impact of domestic abuse, emotional wellbeing and school attendance is desirable.

You will be based in the Temporary Accommodation Team to develop a strong understanding of the housing application system and support families in this process. They will also be required to work closely with key partners across social work, education, employment, and mental health services to support the development of stronger support networks for families. Strong communication skills and experience of working collaboratively with partners is essential.

This post is temporary until February 2026 and has been created to support Children’s and Place Services in its ongoing work to improve outcomes for children and families in the local area. Supervision and support with be provided on a regular basis.

The successful candidate will be required to maintain PVG scheme membership.

You should be mobile across the council area and show commitment to your continuous development.

We have a dynamic and forward-thinking workforce, who are committed to make a positive difference for people accessing services and living in our communities. Trauma informed, relationships and strengths based social work sits at the heart of our practice.

We promote a culture where all our people feel valued, included and able to be their best at work. This supports our mission to be recognised as a learning organisation promoting openness, creativity, and experimentation across the workforce.

We work hard to develop our staff and expose them to a wide range of opportunities. We encourage our workforce to acquire and share knowledge, information, and resources. We nurture innovation, including service co-design that’s shaped by lived experiences and we provide freedom to try new things, to risk failure and to learn from both mistakes, and promising and good practice.

When it comes to taking care of our employees, we are proud to offer:

• Supportive team structure
• Time for reflective supervision
• A culture where your voice matters and opportunities are available to shape how we work together as a team, service and across the Council and partnerships.
• Bespoke training and a range of career development opportunities
• Generous annual leave and mobile /flexible working supporting work life balance.
• Competitive salaries
• Local Government pension scheme and employee benefits and rewards scheme

For an informal discussion please contact Laura Lowrie laura.lowrie@falkirk.gov.uk or Joanna Stewart joanna.stewart@falkirk.gov.uk

Interview date will be 11th December 2024.

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Job Advert

As part of Burnbraes restructure we are looking to recruit to fulfil our goals for the service. Burnbrae is a 28 bedded residential care home supporting older adults who have a range of differing needs such as a mental health diagnosis, Dementia and/or frailty.

Our service is part of the Falkirk Health and Social Care Partnership where we work closely with other professionals within a multidisciplinary team. Burnbrae is a well-established care home with a highly experienced, motivated, and passionate team of staff. We endeavour to work together to ensure we provide a warm and welcoming environment focused on person-centred care for all who live within Burnbrae alongside a supportive place of work for our colleagues.

We are located near the centre of Falkirk within beautiful surroundings and with multiple accessible public transport options nearby.

Within our service, there are multiple learning opportunities for staff. We place importance on training, development, and opportunities to progress within a supportive environment.

It is essential that candidates have knowledge and experience of care. It is desirable that this experience is gained from working with older adults, particularly those who have a mental health diagnosis. The candidate should have good communication and interpersonal skills, versatility in their role, an eagerness to learn and develop, an ability to prioritise workload and time management, be a team-player alongside have experience of assessment, support planning, risk assessing and case recording.

Moving and Handling training together with an SVQ Level 3 in Health and Social Care is desirable but not essential as there are opportunities to undertake this qualification within the Falkirk Health and Social Care Partnership. The candidate must be able to register with the SSSC as a Practitioner in Care Home Services for older adults and hold or obtain the relevant qualification within the regulatory time scale.

You will work 37 hours per week which will include backshifts and weekends on a three weekly shift rota basis.

This post is temporary until December 2025 due to service requirement.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you feel you have the relevant skills, knowledge and attributes for this post and would like to work within our service where you could make a difference to someone’s life and lead a fulfilling career then please apply now.

For further information please contact Samantha Sheldon-Brown on (01324) 501850.

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Job Advert

Falkirk Council are looking to recruit Support for Learning Assistants for Hallglen Primary School. You will provide support for teachers and children to enhance experiences and achievement for children. You will undertake a range of support activities with regard to general supervision, safety, care and well-being of the children.

Good communication skills are essential and you should enjoy working as part of a team.

Various hours are available on a term time basis.

This post is temporary until June 2025 with the possibility of continuation into the following session.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

Proud member of the Disability Confident employer scheme

Support Worker

We have an exciting opportunity for a Support Worker, working with a charity providing personalised care to clients in Falkirk and Stirling.

Position: Support Worker

Salary: £12.24 per hour plus benefits

Location: Falkirk and Stirling

Hours: Full-time and part-time positions available

Closing Date: Please confirm

** A full driving licence and access to your own vehicle is essential for this role**

About the Role:

As a Support Worker you'll play a vital role in enhancing the quality of life for clients by helping them live independently in their own homes. From providing personal care to assisting with daily activities and companionship, you'll ensure each client receives compassionate, tailored support. Services are designed with client wellbeing in mind, featuring one-hour minimum personal care visits, with a focus on quality over quantity. You'll be home-based with paid travel time between visits and will receive a 45p-per-mile allowance.

Key Responsibilities:

- Deliver high-quality personal care and social support to clients

- Assist with household tasks, meal preparation, and medication management

- Provide companionship and support clients in community activities

About You:

We are looking for warm, compassionate individuals with a genuine desire to make a difference. Prior experience in care is preferred but not essential, as full training will be provided. You'll need a full driving licence and access to your own vehicle, as well as a willingness to register with the SSSC within three months of starting. A positive, patient attitude and reliability are key traits of this role.

Benefits:

- Flexible hours, with minimum 30-minute visits

- 45p per mile travel allowance and paid travel time

- Uniform, PPE, and on-call management support provided

- Opportunities for career development

- 28 days' holiday (pro rata) and pension contributions

About the Organisation:

You will be working for social enterprise linked with a local Hospice, with all profits reinvested to support the hospice's essential services. Committed to providing top-quality, compassionate care to the community, mirroring the excellence in care that the Hospice is known for. Join the team and make a real impact by helping clients live independently with dignity and respect.

Other Roles You May Have Experience of Could Include: Care Assistant, Community Support Worker, Home Care Assistant, Personal Care Assistant, Health Care Assistant etc. #INDSCP

Job Details

Grade: 5A

Hourly Rate: £13.70 - £14.83

Salary: £24,995.90 - £27,058.15 per annum

Contract Duration: Permanent

Hours: 35.00

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is full time and permanent. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Commitment and ability to achieve an appropriate level of Customer Service qualification or SVQ level 2.

Informal Enquiries

Informal enquiries may be made to Kay Glendinning at Kay.Glendinning@scotborders.gov.uk.

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Job Advert

Summerford House Reablement service is a 27 bedded resource centre providing short term reablement care to adults over the age of 55 within the Falkirk area. Taking a “doing with” approach we support people to rebuild, retain or regain their skills and confidence – maximising independence to support a safe discharge home.

We are offering an exciting opportunity for successful candidates to join our experienced, motivated and passionate team. Working in a fast-paced environment you will support admissions from hospital and the community, working with the service users to achieve and maintain their independence. You will work as part of a team of social care staff, physiotherapists, occupational therapists and rehab support workers, working jointly in a multi disciplinary team providing direct care to support service users to achieve their goals, maximise their independence and support a safe discharge home.

You will work to Health and Social Care Standards My Support My Life to deliver a high level of person centred reablement care and will be supported with training and development opportunities to fulfil your role as social care worker.

You must have experience of or an understanding of the care needs of older people and the effects of ageing and disability. You will be skilled in assessment and recording. You must have good communication skills, a flexible positive attitude and be able to work as part of a team but also to manage your own workload, use your initiative and work on your own.

Part time permanent contract of 13.5 hours per week – you will be required to work nights on a shift rota basis which will include weekends.

An SVQ level 3 in social care or the willingness to work towards this together with moving and handling training would be desirable.

You must be able to register with the SSSC as a Practitioner in Care Home Services for older adults and hold or obtain the relevant qualification within the regulatory time scale of three years.

If you are the successful candidate, you will be required to gain and maintain PVG scheme membership.

For any informal enquiries please contact Carolanne Campbell Resource Centre Manager on 01324 501842 or carolanne.campbell@falkirk.gov.uk

Proud member of the Disability Confident employer scheme

Job Advert

Do you have experience of providing support in a family or work setting and want to make a difference to people’s lives?

Are you an enthusiastic, motivated, compassionate and flexible individual who understands and respects the rights of other people? If so, we want you to come and join our care at home and reablement teams in Falkirk.

Falkirk Health and Social Care Partnership delivers high quality care and support to people of all ages and with varying levels of need. Your role will include supporting service users to maintain and develop their daily living skills and improve independence.

Our service operates 7 days per week between 7:30am and 10pm and has both full-time and part-time hours available across the 4 housing with care buildings.

The hours available are part- and full-time hours per week. Work patterns will be discussed at interview.

As an employee, you would receive a wide range of benefits including:

• induction and developmental training
• paid holidays
• professional qualification (SVQ 2 Health & Social Care)
• local government pension scheme
• career progression opportunities
• staff benefits & discounts
• family friendly policies

A level of flexibility is required to meet the exigencies of the service.

Registration with the Scottish Social Services Council within the first 6 months of working with Falkirk Council is a requirement of the post. You will also be required to achieve an SVQ Level 2 in Health & Social Care within an agreed timescale if you have not already achieved this award.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you would like an informal chat or to find out further information on what being a Housing with care worker means, please contact Lynn Adams 01324 504150.

Proud member of the Disability Confident employer scheme

Job Advert

Do you have experience of providing support in a family or work setting and want to make a difference to people’s lives?

Are you an enthusiastic, motivated, compassionate and flexible individual who understands and respects the rights of other people? If so, we want you to come and join our care at home and reablement teams in Falkirk.

Falkirk Health and Social Care Partnership delivers high quality care and support to people of all ages and with varying levels of need. Your role will include supporting service users to maintain and develop their daily living skills and improve independence.

Our service operates 7 days per week between 7:30am and 10pm. You will work on an as and when required basis. This will include weekend, term time and holiday cover.

As an employee, you would receive a wide range of benefits including:

• induction and developmental training
• an hourly rate of £13.37
• payment monthly for accrued annual leave calculated as a % of casual hours worked in the previous month
• professional qualification (SVQ 2 Health & Social Care)
• local government pension scheme
• travel costs between visits are reimbursed within HMRC levels

A level of flexibility is required to meet the needs of the service. Housing with care supports 4 building within the Falkirk Area and you may be required to work across all buildings.

Registration with the Scottish Social Services Council within the first 6 months of working with Falkirk Council is a requirement of the post. You will also be required to achieve an SVQ Level 2 in Health & Social Care within an agreed timescale if you have not already achieved this award.

If you are the successful candidate for the role of Casual Housing with care worker, you will be working with vulnerable adults which is considered Regulated Work under the Protection of Vulnerable Groups (Scotland) Act 2007.

Registration with the SSSC is essential for this post as is the ability to maintain PVG membership. The successful applicant will have their SSSC registration covered under the paid entry costs scheme funded by the Scottish Government.

All posts involve periods of lone working.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

If you would like an informal chat or to find out further information on what being a Housing with care worker means, please contact Lynn Adams on 01324 504150.

Proud member of the Disability Confident employer scheme

Job Advert

Falkirk Council is inviting applications to undertake the role of Housing Support Assistant on a permanent basis delivering trauma-informed support to the residents of the Castings.

If you are keen to learn new skills in a challenging environment, gain valuable experience and make a difference to people’s lives then the Castings is for you. You will be working alongside an established team delivering person-centered support to vulnerable adults in a housing support service.

The Castings is beginning a magical transformation, and we are looking for enthusiastic individuals to be a part of this journey. Educated to, or working towards, SVQ Level 3 in Social Care or equivalent, you will be familiar with the SSSC codes of practice. You will also have a sound knowledge of the causes of homelessness as well as being acquainted with homeless legislation. You must have a working knowledge of the benefits system and welfare rights.

It's an exciting, challenging and rewarding time to become a Falkirk Council employee. We need motivated and talented people to join us on our journey to become the Council of the Future, one that is responsive, innovative, trusted, and ambitious.

You will work 15 hours per week. Shift Time 07:30 hrs. – 15:00 hrs & 14:45 hrs. – 22:15 hrs, Saturday & Sunday.

If you are the successful candidate, you will be required to gain/maintain PVG scheme membership.

For an informal discussion please contact Lesley Forbes on 01324 501905.

Proud member of the Disability Confident employer scheme