Total 28 Others level Customer Service job vacancies in Tomah, Wisconsin

• Provides on-site technical assistance and training to field personnel in installation of conservation practices: parallel terraces, ponds, waterways, irrigation systems, agricultural waste mgmt systems, grass-based rotations, pasture planting, etc.
• Performs construction inspections on simple and complex structures for conservation systems. Performs drafting and other graphical work on a computer-aided drafting system and maintains they system equipment and supplies.
• Determines the type, scope and intensity of field investigations and surveys needed. Directs collection of field data and assures adequacy of collected data.
• Designs and supervises the design of complete engineering practices and structures. Prepares job sheets and designs. Prepares as-built plans. Prepares engineering cost estimates and construction performance time estimates.
• Completes payment requests and referrals pertaining to work completed for cost sharing. Documents layout and construction in conservation assistance notes or job diary.
• Selects and applies standard methods of computation for quantities such as concrete, earth fill and excavation. Develops standard drawings on the CAD system.
• Determines engineering training needs for field office personnel and provides training on surveying and engineering equipment.
• Provides instruction in the use of the National Engineering Manual, the Engineering Field Handbook, Agricultural Waste Manual Field Handbook, State Technical Guide, and various technical releases and handbooks.
• Coordinates quality reviews of conservation practices and checks engineering work of field office personnel.

The primary purpose of the Health Tech position is to collaborate with Dietitians and provide administrative and customer service support for the VA hospital food service program. Performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.

Major duties and responsibilities include:

• Handles patient meal service orders, and enters meal orders into Dietetics Software system
• Provides professional and courteous customer service via telephone, e-mail, and in-person
• Collaborates with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery
• Interprets and processes diet orders
• Prints, prepares, and reviews meal tickets
• Triages calls from in-patient units or out-patient clinics and procedure areas relating to patient meal trays or nourishments
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery
• Provides basic-level education and information on therapeutic diets
• Correctly interprets diet activity and patient information, to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order
• Communicates patient concerns with registered dietitian or dietetic technician
• Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements
• Uses a computer to record, retrieve and print recipes, menus, and inventory reports
• Performs other related duties as assigned

The primary purpose of the Health Tech position is to collaborate with Dietitians and provide administrative and customer service support for the VA hospital food service program. Performs routine duties that require exceptional customer service, computer skills, proper phone etiquette, proficiency in special food service and therapeutic diet procedures, a broad knowledge of routine modified diets, combinations of diet modifications and knowledge of Commercial Off the Shelf (COTS) Dietetics software and required functions.

Major duties and responsibilities include:

• Handles patient meal service orders, and enters meal orders into Dietetics Software system
• Provides professional and courteous customer service via telephone, e-mail, and in-person
• Collaborates with Dietitians regarding Food/Drug Interactions, notifying clinical staff of potential issues with meal service and delivery
• Interprets and processes diet orders
• Prints, prepares, and reviews meal tickets
• Triages calls from in-patient units or out-patient clinics and procedure areas relating to patient meal trays or nourishments
• Retrieves computerized information/printouts to assist with tray and/or nourishment assembly such as standing orders, nourishment labels, tabulated recipe lists, and other simple information to assist in meal delivery
• Provides basic-level education and information on therapeutic diets
• Correctly interprets diet activity and patient information, to ensure meals trays contain food items adhering to patient requests and preferences, and current therapeutic diet order
• Communicates patient concerns with registered dietitian or dietetic technician
• Verifies physician orders for unusual diets, conflicting modifications, tube feeding orders and nutritional supplements
• Uses a computer to record, retrieve and print recipes, menus, and inventory reports
• Performs other related duties as assigned

As a Park Ranger your duties will include but are not limited to the following:

• Responding to customers' inquiries for information, direction, and/or guidance; greeting customers and answering questions, and directing customers with problems, questions, or complaints to the appropriate person.
• Monitoring visitor facilities for safety, cleanliness and accessibility and performing routine maintenance on visitor service facilities.
• Assists in administering the volunteer program by recruiting, training, supporting, monitoring, evaluating, recognizing, and supervising volunteers for the Complex.
• Assists with the preparation of press releases to keep the public abreast of refuge program and activities. Works with the Refuge Manager to ensure that Service standards, guidelines, and policies are followed in the production of all communication media including film, publications, and web pages.
• Work with a variety of partners to establish and maintain a local youth and urban conservation program.

This position is responsible for leading and directing Wage Grade personnel working in the food service and food production units. In this capacity employee encourages and coordinates employees to fully utilize their time and to complete their assigned tasks in a satisfactory manner. Incumbent uses judgment in recognizing work objectives and in planning and organizing duties to accomplish those objectives. Work Leader must have a thorough understanding of the types of food served all diets including modified diets and combination of these diets. This position reports to the Supervisory Dietitian.

Lead duties and responsibilities include:

• Leads the activities of the production and service areas
• Reviews daily work assignments and makes adjustments accordingly
• Communicates instructions and information to employees concerning work to be accomplished
• Relays any problems and/or events to supervisors and managers
• Provides on the job training to lower graded food service workers and documents training
• Completes safety and sanitation inspection checks
• Ensures food production and service areas are properly set up
• Performs final check of trays for proper temperature and accuracy as indicated on tray ticket
• Observes work performance of employees and provides feedback to supervisors
• Participates in performance improvement programs and documents quality improvement data
• Performs other related duties as assigned.

• Sets up tray line station with correct supplies and food items
• Serves food, cafeteria style
• Breaks down and cleans assigned station
• Sets up dining room tables for service
• Delivers meal trays to patients' bedside and reports comments and/or complaints to supervisor or dietitian
• Prepares individual and bulk nourishments and supplemental foods/beverages
• Determines the quantities of ingredients needed
• Makes conversions between the metric system to standard system
• Performs heavy duty cleaning tasks throughout food service areas
• Provides assistance to cooks in the food preparation areas
• Performs other related duties as assigned.

• Monitor reports to ensure all Sexual Harassment/Assault Response and Prevention (SHARP) reporting requirements are met.
• Maintain SHARP personnel training records to ensure timely compliance.
• Use knowledge of SHARP Program priorities to manage leadership’s day-to-day and long-range calendars.
• Communicate SHARP administrative policy, goal, mission, and philosophy to all levels of organization both orally and written.
• Develop and maintain an organizational records management program.
• Develop manuals and directives covering the administrative aspects of operations.
• Develop, analyze, and evaluate organizational SHARP policies to apply best practices throughout the command.
• Operate automated systems to review and certify time and attendance records.
• Coordinate with resource management to project and adjust SHARP quarterly travel costs.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Plan, organize, and execute complex scientific and administrative programs designed to control infectious and communicable diseases, parasites, and disease vectors in livestock and poultry.
• Provide opportunities for unit consultation and collaboration in anticipating, assessing, and addressing organizational, logistical, medical, and regulatory issues.
• Direct the activities of District Veterinary Medical Officers and other subordinates and cooperators.
• Review the activities of Veterinary Medical Officers who inspect establishments, facilities, and animals; enforce quarantines; clean and disinfect contaminated premises, and develop reports.
• Administer the enforcement of regulations governing the interstate movement of livestock, including investigations and the preparation of affidavits for prosecution.
• Facilitate group communication processes; thereby supporting the development of leadership and problem-resolution skills in individual unit members.

• Ensure that documents received are complete, accurate, and properly filed.
• Receive, log, and file reports and other documents including contract documents, submittals, inspection reports, correspondence with contractors, and project closeout documents.
• Maintain records in accordance with established procedures.
• Work with internal and external customers to ensure that all project documents are received and accessible.

MAJOR DUTIES BUT NOT LIMITED TO:

Performs a comprehensive range of clerical, technical, and administrative duties in support of the Radiology Department. The complexity of the work requires the employee to act as a liaison between the Radiology Department, facility providers and outside medical facilities.

CLERICAL/PROGRAM SERVICES AND SUPPORT:

The collection, compilation and tracking of data/media information in support of the Radiology Department. Media may include, but is not limited to, outside imaging CDs. Compilation includes inquiry requests, data entry and purging of media. Incumbent will need to possess considerable skill in defining the data requested; i.e. what exams are needed to be imported into the patient's electronic health record, when to purge media devices, ect.

• Burns Madison Radiology images onto CDs or film as required; Maintains film and CD burning inquires per hospital policy.
• Incumbent is proficient in electronic methods of data recording and processing including Microsoft Office: Word, Excel, Power Point. Employee will be required to build data monitoring systems where none currently exists. This may include incorporating existing separate data sources into a comprehensive database.
• Accepts directions and demonstrates effective interpersonal relationships, flexibility and cooperation while performing duties.
• Supports hospital objectives and policies, and demonstrates a willingness to be an active participant in unit problem-solving and quality assurance activities. Demonstrates constructive problem-solving skills.
• Assists in training of new personnel.
• Complies with all safety/fire prevention rules/regulations, using protective equipment when required and provided. Promptly reports accidents and notifies supervisor of unsafe/unhealthy conditions in the work area.
• Acts as a liaison or handles communication with persons and/or groups within and outside of the Radiology Department.
• Accepts direction and demonstrates effective interpersonal relationships, flexibility, and cooperation while performing duties.
• Demonstrates ability to serve as a responsible member of the health care team, communicates effectively with members of other services and strives to understand own behavior and its effect on others.
• Adheres to a standard of hospital ethics that ensures discretion in confidential matters.

These positions are located in our Primary Care Clinic. The Licensed Practical Nurse (LPN) is the point of care for the Zablocki VA Medical Center Primary Care Clinics and its Community Based Outpatient Clinics.

The Advanced Licensed Practical Nurse (LPN/LVN) function is to provide quality nursing care to a culturally diverse veteran population of varying complexity in a primary care clinic setting. The LPN possesses the knowledge and skills necessary to effectively apply aspects of the nursing process within a collaborative, interdisciplinary practice setting.

The LPN reports to the Program Manager of Primary Care, who is the rating official and to the designated Division Manager, who is the approving official.

Work Schedule: Full-time, Monday-Friday on Days/1st shift, no weekends and no Federal holidays.

As a PROGRAM MANAGER (MISSION SUPPORT OFFICER) - Title 32, GS-0340-14, you will serve as the host base Mission Support Group Commander, with a working knowledge of, and responsibility for directing all infrastructure operations of an aviation base. Managed operations include civil engineering, crash/fire/rescue, disaster preparedness, environmental management, personnel, command, control, communications and computer systems (C4), logistics plans, programs and readiness, base supply, transportation, vehicle maintenance, contracting, security forces, medical support, base services, fuels management, aerial port operations (as assigned), and all other support base functions. The position has responsibility for directing and managing all Mission Support programs and operations in support of the total base, to include tenant organizations and assigned geographically separated units. Serviced personnel include Military Technicians, Active Guard/Reserve personnel, Traditional Guard members, Non-Dual Status Technicians, employees of tenant organizations, state employees, and contract personnel.

• Collect, prepare, evaluate, and catalog crop samples.
• Maintain, calibrate, and modify specialized equipment used to analyze pesticides and pesticide residues.
• Tabulate, statistically analyze, and summarize data using software packages including Microsoft Suite.
• Keep detailed records of experimental data and follow good laboratory practice standards.

This position is located within the Federal Acquisition Service. As a Transportation Operations Specialist (Motor), you will perform the following major duties:

• Works with higher graded specialists in researching questions related to effective delivery and adequacy of GSA Fleet services. Addresses and resolves a limited range of routine customer problems. Provides input toward first level decisions. Receives, prepares for assignment, and assigns or delivers new replacement vehicles to assigned customer activity locations. Coordinates a vehicle rotation program by reviewing utilization patterns to achieve maximum efficiency and economy of fleet operations. With guidance participates in the initiation of vehicle procurement action on replacement and additional vehicles based on established replacement standards and consultation with using agencies.
• Evaluates detailed information and facilitates the resolution of an assigned segment of suppliers' needs and problems. Assists in assimilating and evaluating information provided by suppliers to recommend reasonable action requirements and coordinates service based on usage and cost.
• Collects data and provides initial recommendations for improvements in practices relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes an assigned segment of program areas to identify weaknesses or opportunities for improvement. As part of a team, visits vendors and customers to ascertain the level of service being provided, answer questions, explain procedures, and resolve problems.
• Ensures GSA Fleet new replacement vehicles are received, prepared for assignment, and assigned or delivered to customer locations, under close guidance from higher graded specialist. Under guidance and through marshaling protocols, ensures GSA Fleet vehicles are prepared for transport to auction facilities or for reissue.
• Assists in determining vehicle repair and maintenance needs and provides initial recommendations to restore vehicles to good operating condition. Upon request and in support of senior specialist, inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. If you are selected for this position you will be expected to report to the duty station listed on this announcement within 45 days. At that time, you may be eligible to request to telework one or more days a pay period depending upon the terms of the agency’s telework policy.

This position is a developmental position duties will progress as throughout the grade levels.

Major duties include, but are not limited to the following: 

GS 09:

• Receives, prepares for assignment, and assigns or delivers new replacement vehicles to assigned customer activity locations. Coordinates a vehicle rotation program by reviewing utilization patterns to achieve maximum efficiency and economy of fleet operations. With guidance participates in the initiation of vehicle procurement action on replacement and additional vehicles based on established replacement standards and consultation with using agencies.
• Ensures GSA Fleet new replacement vehicles are received, prepared for assignment, and assigned or delivered to customer locations under close guidance from higher graded specialist. Under guidance and through marshaling protocols, ensures GSA Fleet vehicles are prepared for transport to auction facilities or for reissue. 
• Assists in determining vehicle repair and maintenance needs and provides initial recommendations to restore vehicles to good operating condition. Upon request and in support of senior specialist, inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

GS 11:

• Evaluates both governmental and commercial partners’ compliance with regulatory, legislative and GSA Fleet policy requirements and guidance. 
• Reviews, measures, and recommends improvements in practices and procedures relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes program areas to identify weaknesses or opportunities for improvement. 
• Receives, prepares for assignment, and assigns or delivers new replacement vehicles to customer locations. Provides maintenance and repair services, including body and mechanical repair, glass replacement, towing and emergency roadside services. 
• Assists in evaluating operations to identify maintenance trends and cost reduction opportunities; addresses customer complaints and operational issues; and identifies issues with regulatory, legislative and internal policy requirements and guidance. Inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors.

GS 12: 

• Assures delivery and adequacy of Fleet services and assumes responsibility for program efficiency and cost effectiveness. Receives vehicle requirements and identifies resources to meet customer needs. Initiates and facilitates vehicle and accessory equipment procurement actions. Prepares specifications and requirements for vehicles. Determines when to dispose of used vehicles and equipment and directs preparation of vehicles for termination of lease assignment.  
• Reviews, measures, and recommends improvements in practices and procedures relating to customer service, cost control, and utilization of vehicles and other resources. Analyzes program areas to identify weaknesses or opportunities for improvement.  Prepares summaries of findings and recommends improvements in practices or procedures employed in carrying out mission objectives. Visits vendors and customers to ascertain the level of service being provided. Identifies opportunities for expansion of services to non-participating customers and participates in surveys and studies.
• Receives, prepares for assignment, and assigns or delivers new replacement vehicles to customer locations. Provides maintenance and repair services. Reviews the performance of marshalling contractors. Facilitates vehicle repair by inspecting vehicles, identifying/establishing repair sources, reviewing work-in-progress, resolving problems and explaining repair authorization and payment protocols. Identifies substandard performance and recommends corrective action.
• Evaluates operations to identify maintenance trends and cost reduction opportunities; addresses customer complaints and operational issues; and evaluates both governmental and commercial partners’ compliance with regulatory, legislative and internal policy requirements and guidance. Inspects and evaluates major repairs, accident damage, high repair estimates, or complaints concerning quality and timeliness of vendors. Represents GSA in meetings or conferences with customer activities, vendors, and state and/or local governments or entities.

• Perform a variety of administrative duties in support of office functions.
• Serve as a contact for all administrative matters.
• Provide technical guidance and assistance to employees and management on the full range of administrative functions necessary to the efficient and economical operation.
• Prepare administrative policy statements, standard operating procedures, and other guidance.
• Review current procedures for internal processing of administrative work, and recommend improvements to work flow and efficiency of operations.
• Serve as the primary advisor and technical resource to officials on accounting and financial management matters.
• Advise management regarding procedures, laws, regulations, and policies dealing with workforce diversity, recruitment, merit promotion, employee and labor relations, career development, training, and other human resources related activities.