Total 41 Senior Executive level Customer Service job vacancies in Liverpool

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Senior Inpatient Care Nurse to join our Primary Care team at HMP Altcourse, a category B Prison located in Fazerkley. HMP Altcourse is a male prison that has a capacity for 1164 inmates that offers rehabilitation, education and resettlement services. The Inpatient Unit has 14 beds with a mixture of mental and physical health patients. Hours 7 day service - 24 hours a day - 37.5 hours per week. 6.45am - 8:15pm 7.45am - 9:15pm 7.45pm - 7.15am Salary This position is full time, youll receive an annual salary from £42,091.50 to £48,741 per annum FTE - depending on experience. How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Our engineering specialist client based in Merseyside is currently recruiting for a Senior Mechanical Engineer to join their team.

This is a full time, permanent role based in Liverpool, offering between £45,000 - £55,000 for the right person.

The purpose of the role is to manage projects and to deal with all technical and construction issues relating to the Mechanical installation. You would also be required to attend monthly design meetings, assess contractor valuations, carry out site inspections, witness test installations and issue snagging reports.

You will have the ability to take a project from conception through to completion using prepared client brief documents as well as the ability to produce proposal documents. You should be able to convert this information into a working set of Mechanical drawings and Mechanical specifications both for tender and construction.

Candidates will be expected to:

• Have up to 8 years experience within an M&E Consulting environment.
• Be HNC or degree qualified. Chartered or working towards chartership.
• Have working knowledge of Autocad/Revit and IES.
• Lead schemes from inception through to completion and work to deadlines.
• Be capable of producing high quality Mechanical Services Design.
• Be a strong team player, who takes pride in their work and wants to progress their career.
• Help with the development of younger members of staff.

You must be competent and experienced in designing the following systems:

• Heating installations.
• Air Conditioning.
• Mechanical Ventilation.
• VRV/VRF Installations.
• Water Services.
• Soils & Wastes.

If interested or require further information please feel free to get in touch on 01772 208967 or via email at james.glover@Servicecare.org.uk

About The Role

As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, you’ll have a wonderful opportunity to give something back to those people.

For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families – helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and you’ll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a resident’s family on the phone, you’ll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication.

One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team.

Ideally, you’ll have completed a Level 2 Diploma S/NVQ in Adult Care and are prepared to work towards Level 3 qualification in Adult Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. What’s essential, though, is your brilliant positive energy and natural ability to get along with people. You’ll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind.

About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

- Paid Enhanced DBS/PVG
- Upto £500 Welcome Bonus
- Hourly rate is subject to experience and qualifications
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications.
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners.
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

Care Home Senior Support Worker – Liverpool, Merseyside

Pay: £13.25 per hour

Contract: Permanent

Shift: Day or Night shifts

About the role
As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse

Skills and Attributes
• Previous experience in a senior care role.
• Strong communication and leadership skills.
• Good organisational skills and ability to prioritise workload.
• Ability to work effectively as part of a team.
• Empathetic and caring nature.

Education and qualification
• You will have, or be working towards, NVQ3 in Health & Social Care.

Benefits
• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme – enrolment fee reimbursed, offering discounts on holidays, days out, and more
• Refer a Friend scheme – earn up to £500* for successful referrals
• Full DBS disclosure paid by the employer
• Free uniform provided
• Enhanced pay rates for bank holidays
• Paid breaks – we pay for your breaks during working hours

For more information, please contact Emma at Minerva Recruitment:
Telephone: 01206 584170

Senior Support Worker - Norris Green, Liverpool - £12.45 per hour

Typical Shifts are: 8am-3pm, 3pm-10pm, 10pm-8am.

Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential rehabilitation service / ABI (Acquired Brain Injury) service in Norris Green, Liverpool. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!
As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.
This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.
We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

The ICRAS service operates for 24 hours a day over 7 days.

ICRAS provides high quality, culturally sensitive, nursing and therapy treatment/interventions for people in their permanent or temporary place of residence (Hub rehab units). Promoting a co-ordinated approach to admission avoidance that facilitates a seamless service leading to improved health and social care outcomes.

Therefore reducing the incidence of re-admission through education seeking early intervention providing an evidence based approach to clinical practice to improved patient care.

ICRAS aims to prevent inappropriate and/or avoidable hospital admissions by providing short term, intensive, multidisciplinary and holistic assessment treatment of care, ensuring collaborative working with existing social care providers and other agencies.



The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide autonomous decision making as a practitioner adjunct to the shared decision making responsibility of a member of the multidisciplinary team.

Maintain the clinical governance framework to support the quality objectives of the unit, reflecting on care standards using clinical incident reviews, national benchmarking and taking responsibility in implementing the results of this practice.

Align role to deliver care according to national service frameworks and tackling and preventing health inequalities.

Support the multi-agency team on the ground with emphasis on a sound communication network.

Encourage and facilitate junior practitioners to participate in the delivery of various health care programmes and models of practice.

Facilitate the development of the skills and knowledge of the junior practitioners and health practitioner assistants through clinical supervision and perform their personal development reviews.

Ensure that the organisation of the ward over the shift period supports the efficient and effective delivery of care e.g. that the environment is clean, safe and supports privacy, dignity and confidentiality to patients.

Observe, assess and evaluate what is influencing the workload i.e. level of patient demand, supply of staff and what level of hands on care is required and plan for the following shift duration.

Contact bank service and arrange bank staff

Manage unproductive time and operational duties i.e. check work time cards of nursing staff within the team when required.

Please refer to the attached Job Description for a full list of duties and responsibilities.


This advert closes on Wednesday 25 Sep 2024

Senior Business Support Officer (Hybrid) needed in Liverpool £15.99ph PAYE - Reference: RQ1308560

This post is to support the Workforce Development / Academy team, Practice Development Officers and Principal Social Worker to ensure the team run smoothly and effectively in the management of all student and ASYE placements.

This is a 6 month initial placement. Hybrid working pattern with on site working at least 3 days per week (these are not set days and will be dependent on business need).

Tasks include;
• Organisation of training booking events room invite, track attendance, certificate issuing
• Issue and recall IT equipment
• Student placement and Practice Educator activity registered
• Grant application
• ASYE portal registration
• Purchase orders from training commissioning – this includes that supervision training,
• MOMO implementation

The ideal candidate will be highly skilled in all IT systems, they will be confident in all communication and be able to produce high quality consistent work within highly pressurised timescales.
They will ideally have excellent organisation and time management skills and be able to use their own initiative working autonomously.
Ideally will have understanding of social care and social work.

This is a Full time role on a temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

The ICRAS service operates for 24 hours a day over 7 days.

ICRAS provides high quality, culturally sensitive, nursing and therapy treatment/interventions for people in their permanent or temporary place of residence (Hub rehab units). Promoting a co-ordinated approach to admission avoidance that facilitates a seamless service leading to improved health and social care outcomes.

Therefore reducing the incidence of re-admission through education seeking early intervention providing an evidence based approach to clinical practice to improved patient care.

ICRAS aims to prevent inappropriate and/or avoidable hospital admissions by providing short term, intensive, multidisciplinary and holistic assessment treatment of care, ensuring collaborative working with existing social care providers and other agencies.



The post holder is responsible for the delivery of clinical care to a defined population. Supported by senior practitioners, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Provide autonomous decision making as a practitioner adjunct to the shared decision making responsibility of a member of the multidisciplinary team.

Maintain the clinical governance framework to support the quality objectives of the unit, reflecting on care standards using clinical incident reviews, national benchmarking and taking responsibility in implementing the results of this practice.

Align role to deliver care according to national service frameworks and tackling and preventing health inequalities.

Support the multi-agency team on the ground with emphasis on a sound communication network.

Encourage and facilitate junior practitioners to participate in the delivery of various health care programmes and models of practice.

Facilitate the development of the skills and knowledge of the junior practitioners and health practitioner assistants through clinical supervision and perform their personal development reviews.

Ensure that the organisation of the ward over the shift period supports the efficient and effective delivery of care e.g. that the environment is clean, safe and supports privacy, dignity and confidentiality to patients.

Observe, assess and evaluate what is influencing the workload i.e. level of patient demand, supply of staff and what level of hands on care is required and plan for the following shift duration.

Contact bank service and arrange bank staff

Manage unproductive time and operational duties i.e. check work time cards of nursing staff within the team when required.

Please refer to the attached Job Description for a full list of duties and responsibilities.


This advert closes on Monday 16 Sep 2024

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre

Senior Recruitment Consultant - Business Support
Liverpool
£35,000 - £40,000 Per Annum + Car Allowance & Bonus

Are you an experienced Recruitment Consultant? Would you like to work for a private equity-backed company with award-winning training and outstanding development opportunities? If so, Search is the company for you!

With revenue of over £220m, Search is one of the largest recruitment agencies with over 17 offices across the UK. We're looking for a Senior Recruitment Consultant to join our brand-new London office to specialise in the Business Support market.

Working in a busy market in the heart of Liverpool you will be responsible for managing existing accounts and developing new business opportunities to find your candidates the best options possible.

Our Liverpool office has excellent transport links as well as modern working facilities and hybrid working and more.

Your progression & development is important to us, and that is why we have designed an industry-leading programme designed to help you continue learning but progress quickly. You will have your development outlined to you from day one and the opportunity to earn commission immediately with our 0% threshold and other incentives.

What are we looking for?

• Previous experience working within a 360-recruitment role or proven sales experience.
• The ability to create new business and manage existing client accounts.
• A desire to progress and quickly develop in the business.
• A can-do attitude that can remain motivated and resilient.
• Excellent verbal and written communication skills.

And how will you benefit from joining Search?

• You will receive a competitive salary plus a car allowance.
• Uncapped commission structures including monthly, quarterly & annual payments.
• 0% threshold in your first 6 months to increase your earning potential.
• Award-winning training programmes designed for experienced consultants & potential managers.
• Hybrid working pattern allowing you to work from home up to 2 days per week.
• Quarterly and Annual High flyers with incentives such as wine & dine experience to trips to Barcelona and Rome!
• And to work within a brand-new modern office in London with an on-site gym, bar, and rooftop area!

To learn more, click apply today or contact Luke Hobden Talent Acquisition Partner.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse



This role could be for you if have,

- Previous experience in a senior care role.
- Strong communication and leadership skills.
- Good organisational skills and ability to prioritise workload.
- Ability to work effectively as part of a team.
- Empathetic and caring nature.



Qualifications

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.

We wish to recruit nurses who have a clear understanding of developing the role of a nurse who can assess patients within a community. We work predominantly but not exclusively with older people. Our focus is ensuring patients health needs, often arisen from multiple co-morbidities and frailty, are met with the appropriate level of care. We work alongside the MDT to gain the best patient outcomes and facilitate patients to their preferred place of care, avoiding delay where possible. Candidates should demonstrate the ability to work in a team which delivers innovative, responsive services to meet both the needs of patients and the organisation. We are committed to staff development and you will have a named supervisor, the support of experienced colleagues and the opportunity to attend courses and training including leadership development.

The post holder will autonomously complete health needs assessments and continuing health care needs assessment to ensure that the appropriate care is in place. The post holder will ensure excellent levels of customer service for all patients/relatives and staff and will demonstrate improvements in quality and patient experience.



Mersey Care NHS Foundation Trust provides specialist inpatient and community mental health, learning disabilities, addiction and acquired brain injury services for the people of Liverpool, Sefton and Kirkby, Merseyside. We also provide community physical health services in
Liverpool, Sefton, secure mental health services for the North West of England, the West Midlands and Wales and specialist learning disability services across Lancashire, Greater Manchester, Cheshire and Merseyside.

Our ambition is to deliver perfect care to become the world’s leading organisation in holistic health and well being.

Mersey Care’s vision and values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support (CARES) drive our organisation and the way we work together to deliver services. Applicants will be expected to demonstrate, during recruitment and any subsequent employment with the Trust, that their behaviour supports our values.

To work in collaboration with operational partners across the health and social care system to develop, monitor and expedite patient management plans for patient with complex needs. To facilitate, enable and support interdisciplinary decision making in order to achieve optimal and safe patient flow and the utilisation of all available resources to support the patients. The post holder will provide focussed support to patients, carers and staff covering all aspects of the admission and discharge process for patients admitted.


This advert closes on Wednesday 21 Aug 2024

We have an exciting new post: a Clinical Skills Facilitator that will sit within Leigh Moss Community Mental Health Team. The post holder will work into CQC registered Care Homes across Liverpool Place to identify mental health needs (both organic and functional). This is a dynamic role that will work closely with Care Homes to develop and deliver training, to formulate complex clinical presentations and provide specialist consultation as required. As this is a new post the role will support Care Homes to implement clinical policies at a local level to ensure the delivery of consistent high quality service.

With all of this in mind we are interested to hear from health care professionals (nurse, or allied health professionals) who are clinically experienced working with older people, dynamic in their approach to practice and highly motivated to engage with this exciting new role which affords both a clinical and educational interface.

To participate in the development and implementation of Clinical Practice and ensuring clinical and support staff have the skills and education to provide safe and effective
patient care.

To plan and implement learning programmes to meet specific service needs. Delivering regular learning programmes to large groups, one-to-one learning and bespoke clinical skills when necessary.

To provide support/training for staff working within the Care Homes.



To ensure that practice is evidence based and that policies, guidelines and
procedures are implemented and adhered to.


6To support the Community Matron in specific learning and development projects as directed by the Executive Director of Nursing.


To act as a clinical and educational role model for the Trust.


To work with managers and staff to ensure that clinical and basic care is monitored, and that best practice is promoted.


To develop learning and development programmes (these may be face-to-face or via other learning methods for example, e-learning) using specialist knowledge to develop high quality learning and development programmes.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

The post-holder will work with the Enhance Health in Care Homes (EHCH) Team in the development of clinical and basic care skills within CQC Registered Care Homes. Will work with EHCH Team to identify mental health needs in care homes, align these to the current skills of the
care home workforce and will develop and deliver training to individuals, groups or teams providing specialist advice as required. Will provide practical support to care home teams with the implementation of clinical policies at a local level to ensure consistent high-quality service.

PRINCIPAL RESPONSIBILITIES:

To participate in the development and implementation of Clinical Practice and ensuring clinical and support staff have the skills and education to provide safe and effective patient care.

To facilitate the staff in the team receiving regular and timely management supervision and Personal Achievement contribution and Evaluation (PACE). Supervision structure to be agreed.

To plan and implement learning programmes to meet specific service needs.
Delivering regular learning programmes to large groups, one-to-one learning and bespoke clinical skills when necessary.

To provide support/training for staff working within the Care Homes.

To ensure that practice is evidence based and that policies, guidelines and
procedures are implemented and adhered to.

To support the Community Matron in specific learning and development projects as directed by the Executive Director of Nursing.

To act as a clinical and educational role model for the Trust.

To work with managers and staff to ensure that clinical and basic care is monitored, and that best practice is promoted.

To develop learning and development programmes (these may be face-to-face or via other learning methods for example, e-learning) using specialist knowledge to develop high quality learning and development programmes.

To act as a change agent to support new ways of working.

To communicate and liaise with appropriate local and external stakeholders/agencies to enable the development of clinical practice.

To assist in the interpretation of national initiatives and to ensure that local clinical practice developments are in line with these initiatives.

To participate in the development, implementation and review of clinical standards, policies and care pathways to support practice.

To use own professional judgement when developing programmes of learning.

To cascade learning from development work to staff and managers.

To assist the EHCH Team to ensure that all clinical risks and risk management issues relating to clinical practice development are addressed.

To ensure appropriate training records, up to date spreadsheets and databases with training information are readily available, providing written reports when required.

To ensure the production of reports as requested of training/support given to staff.

To help maintain good communication, liaison and working arrangements within the Clinical Skills Team, Trust Divisions, other Trusts and other agencies.

To keep up to date will all relevant guidance and NHS initiatives and ensure the effective dissemination of relevant information as directed.

To contribute to relevant projects in relation to the development of the Trust’s organisation objectives as required/appropriate.

To comply with all relevant Trust policies and procedures.

To undertake any necessary skills training, professional updates and mandatory training as appropriate to the post.

To be able to accommodate change in a rapidly changing environment and encourage team members to embrace necessary change. Have a positive attitude to challenges and devise ways to make them happen.


This advert closes on Thursday 5 Sep 2024

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Senior Support Worker, you will be working as part of the care team, recognise and facilitate the daily needs of residents, conduct formal supervisions and appraisals, as well as, contributing to care planning and coaching support workers. With an emphasis on high quality, the purpose of the role is to maintain the personal care needs of residents, respecting the dignity of the individual and promoting independence.

Reports to: Home Manager/Deputy Manager/Nurse



This role could be for you if have,

- Previous experience in a senior care role.
- Strong communication and leadership skills.
- Good organisational skills and ability to prioritise workload.
- Ability to work effectively as part of a team.
- Empathetic and caring nature.



Qualifications

- You will have, or be working towards, NVQ3 in Health & Social Care.



What will you get from the role?

You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes to help you at every step.