Total 14 Senior Executive level Customer Service job vacancies in Stafford, ST16 2DH

Senior Support Worker Stafford - £12.45 ph (35 hours per week)

Typical Shifts are: Monday - Sunday 7am-2pm, 2pm-9pm, 9pm-7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our supported living service in Stafford. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should hold a full UK driving license, have previous experience as a Senior Support Worker as well as experience working with individuals with autism, learning disabilities, challenging behaviour and complex needs.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Opportunities for flexible working and part time would be considered. For further information regarding this post please contact Clare Johnson on telephone number 01785 230802 or email clare.johnson@uhnm.nhs.uk Applications are available through www.nhsjobs.co.uk

Job Title: Senior ICT Support Officer
Salary: £16.26 P/H PAYE (Inclusive of Holiday Pay) | £18.70 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Staffordshire, ST16
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:30pm | Some flexibility required

We are seeking a proactive and technically skilled Senior ICT Support Officer to join our client's ICT Applications Management team. This role is essential in providing 2nd and 3rd line ICT support across multiple domains, ensuring our digital applications are highly available, secure, and meet business needs in a rapidly evolving digital landscape.

Key Duties and Responsibilities:

• Advanced Technical Support: Provide 2nd and 3rd line support to maintain end-user computing, network technologies, database administration, and ICT applications.
• Continuous Improvement: Assist in developing and improving ICT solutions and operational procedures to align with the ICT Strategy.
• Collaboration: Coordinate with internal ICT project teams and virtual task groups to enhance ICT services.
• Service Monitoring: Monitor applications and communicate service changes, ensuring minimal disruption.
• Supplier Liaison: Work with suppliers and third parties to achieve service levels and resolve issues quickly.
• Technical Change Management: Oversee technical changes, such as M365 feature adoption, to boost investment maximization and customer satisfaction.
• Platform Customization: Configure applications and collaboration platforms for bespoke customer requirements while maintaining security standards.
• Disaster Recovery: Contribute to disaster recovery planning, ensuring the client can recover from catastrophic ICT events.
• Documentation and Asset Management: Maintain detailed records of ICT inventories, asset registers, and configurations.

Qualifications and Experience:

• Technical Skills: Proven skills in M365 (SharePoint, Teams, OneDrive, Power Suite) and extensive experience in technical support environments (Network & Security, Database Administration, Application Management).
• Infrastructure Knowledge: Strong understanding of ICT architecture, networks, and disaster recovery/security processes.
• Problem Solving and Automation: Ability to identify operational issues and configure automation tools.
• Customer Management: Demonstrated skills in customer care and relationship management

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

For full details of the responsibilities and duties of this role please see the attached job description.

To learn more about this varied and interesting role please see the full job description and person specification.

The Highways & Built County service sits within the Economy, Infrastructure and Skills directorate. Its purpose is to manage, maintain and sustainably improve Staffordshire’s Built Environment so that amongst other things it is safe, accessible, functions well, promotes inward investment and economic growth, and supports social cohesion and healthy lifestyle choices.

Within the Highways & Built County service, sits Highway Information Management, which is central to much of the data and information created, improved and managed concerning the County’s highway network. The multi-disciplinary team works in partnership with many other stakeholders including District Councils, Government bodies, the Council's strategic delivery partner Amey, and many internal highway teams. Its functions include a variety of data creation and analysis, information management and improvement activities, concerning Traffic Data, records of the extent of the adopted highway, asset management and the National Street Gazetteer.

Main Responsibilities

This is a varied role, which will allow you to develop your interest and skills concerning data and information management within a highways setting. Your role will involve:

• Day to day support and management of the data held in the county's National Street Gazetteer
• Analysis, interpretation and determination of the extent of the highway
• Digitising new spatial data from a variety of sources
• Contributing to asset data improvement projects which support development opportunities for the way in which the county's highway network is managed
• Liaison with District Councils and other interested bodies
• Reviewing and understanding national data standards
• Data validation and manipulation activities using a range of software, maps and plans

The Ideal Candidate

You will be enthusiastic, innovative and resilient, whilst working well both in multi-disciplinary teams and on your own initiative. You will be an excellent communicator, who is able to prioritise a varied workload with conflicting deadlines.

You'll also have some of the following:

• Eye for detail and accuracy
• Interest in collecting, analysing and interpreting digital information and data to inform decisions
• Experience in map reading or using GIS (Geographical Information Systems) data and systems
• Experience of utilising software packages effectively (e.g. Microsoft Word, Excel, Teams, Outlook, etc)
• Experience of working with multiple stakeholders
• Basic understanding or experience of Local Government

Interviews are planned between 26th -30th August 2024.

For more information about the role contact Scott Denny scott.denny@staffordshire.gov.uk

“We’re happy to talk flexible working”

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

For full details of the job description and main responsibilities, please see the attached job description and person specification.

Your career progression as a Senior Care Assistant could be right around the corner at Crispin Court Care Home in Stafford. The home is looking for an experienced team member like you to deliver high quality care to our residents and bring a smile to their faces every day. This is your opportunity to shine and really make a difference to the lives of others by showing your experience and warmth.

You will monitor the wellbeing of each resident, providing medication support, person centred-care and be involved in the care planning process, always promoting independence and well-being by ensuring that residents’ personal, psychological and social care needs are met.

Your team will be extremely important too. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Your Money - Great Team Players Need Great Rewards

• £ 13.00 per hour
• Enhanced pay options
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• Holiday pay and holiday-type benefits through employee discount scheme
• Workplace Pension
• Refer a Friend payments
• Free DBS, free uniform
• Paid e-learning and training
• Long service awards and recognition
• Career development with salary increases
• Staff wellbeing strategy

Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• A career development pathway and support with qualifications – linked with increases in salary
• Advanced senior carer programme - accredited City and Guilds
• A comprehensive and supportive induction programme to ensure confidence and competence

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us a Senior Care Assistant, it is essential that you are an experienced carer, and you have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

You will need to have 2 years’ experience working as a carer within a residential care home setting (Adult). We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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An exciting opportunity has arisen for a band 4 Senior Administrator for the health and social care integrated Adult Community Learning Disabilities Team (CLDT), based at County Hall in Norwich.

We are looking for an enthusiastic, innovative, friendly and highly motivated person with the ability to manage and prioritise their own workload and that of the administrative team.

Experience in administration, effective communication and organisational skills are essential, alongside a commitment to working with adults with learning disabilities, their families and carers.

The role and responsibilities will include line-management of the small Business Support Team (BST) of administrative staff, handling telephone and face-to-face enquiries, and assisting managers and the wider community team.

The BSTprovide administrative support to health and social care operational staff within the CLDT and Norfolk LD Service, including taking minutes, managing data and ensuring administrative functions and processes are completed in a thorough and timely manner.

Knowledge of and experience in using NHS and Social Care systems would be desirable.

The team uses a hybrid model with working remotely from home along with attending the team base during the week as required.

The successful candidate will have opportunities for personal and professional development through training and supervision.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main Duties & Responsibilities

To independently manage, carry out and prioritise a variety of administrative and clerical duties using both NCHC and NCC systems as necessary and undertake other general office duties without direct supervision (deciding when it is necessary to refer to the Business Support Service or line manager), which will include:
• Overseeing administrative tasks to ensure business efficiency.
• Promoting integrated working for Health and Social Care within the Business Support Team, the CLDT and Norfolk LD Service.
• Provide supervision of junior administrative staff.
• Recognising need for service development and support the implementation of business change as appropriate / directed.
• Using a range of software programmes and audio-typing to produce, maintain and distribute documents, including reports, spreadsheets, databases and presentation, which may include medical terminology and deal with matters of a complex and/or distressing nature.
• Photocopying, scanning, emailing, distributing, filing and organising letters, reports and other documents.
• Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner.
• Opening, date-stamping, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
• Researching appropriate websites, downloading and circulating documents, as requested.
• To anticipate and assess problems or issues, showing initiative and exercising independent judgement in resolving or actioning them.
• To support the Management Team in their day to day tasks.
• To aid Manager within the integrated team with senior administration tasks.
• To manage and maintain schedules and diaries, organise and service meetings and clinics, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring that papers are ready for meetings, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings.
• To undertake receptionist/telephonist duties in support of the integrated LD Service, receiving and processing telephone calls, including referrals, which may be urgent, liaising with health and social care professionals to correctly process referrals.
• To communicate professionally and effectively with colleagues, stakeholders and service users at all levels, providing clear information and guidance, exercising tact and judgement in dealing with and resolving enquiries, taking accurate messages and ensuring these are actioned and/or passed to the relevant person in a timely manner at all times.
• To provide and receive contentious or sensitive information about difficult or complex matters and to respect confidentiality at all times.
• To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning and receipting goods and services on the NHS procurement system, EROS and carrying out research into goods and services as required.
• Inputting onto various databases and systems, e.g. Liquid Logic Adult System (LAS), SystmOne, PAS, EASY and designated spreadsheets, within the required timescales and deadlines.
• To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times. To undertake any other site and facilities duties, as requested.
• To undertake financial duties and recording, as required and to be responsible for ensuring that petty cash, monies or valuables are accurately recorded and banked promptly and that a regular audit is carried out to ensure compliance with procedures and financial standing orders.
• To implement policies for own work area and propose changes, as necessary and demonstrate own duties to new starters.
• To receive controlled items including (but not exclusively), prescription pads and drugs, in accordance with Trust Protocol Guidelines, ensuring secure storage and distribution to the relevant disciplines.
• Provide cover in other departments, including Reception, during period of absence, as directed. This may require travelling to other sites.
• It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
• To support junior staff within the business support team with their roles and responsibilities to promote the business functionality of the team to sustain quality of care delivery.


This advert closes on Monday 15 Jul 2024

Proud member of the Disability Confident employer scheme

For full details of the responsibilities and duties of this role please see the attached job description.

Actively participate as a member of the Radiology Department team and contribute towards the smooth and efficient running of the Departments This is a dynamic, evolving role which will include coordinating the workflow in designated areas within the Imaging department, assisting radiographers and radiologists. Please see the attached job description.

Contribute to service development and delivery and business planning with the ward or department manager and senior managers. Lead or attend case conferences, ward rounds and/ or multi-disciplinary meetings as indicated. Plan, manage and prioritise a complex work load, delegating to the team and reorganising work as necessary. Maintain appropriate patient/service records and monitor the standards of those of the team. Adhere to all local standard operating procedures and policies. Participate in personnel functions such as recruitment, discipline, and the appraisal process in line with Trust guidelines and policies Understand the wider departmental and organisational aims and priorities by engaging positively with the service and its users. To develop evidence based practice based on national policy and to ensure that these standards are monitored and adhered to by all members of the team. Demonstrate a sound understanding of clinical governance and risk management and ensure its effective application to the work place with guidance from departmentalmanagement when needed.

What's involved with this role:

Interim Senior ICT Support Officer - Applications Management

Job Ref: Staffordshire 5242184

Pay Rate: £237.32 per day PAYE

Hours per week: 37 Monday – Friday, 8am to 5pm

Role Length: This opening assignment is for 6-7 months

City: Stafford, Staffordshire

This post works across Staffordshire County Council (SCC) and the ICT community. It is primarily responsible for the provision of 2nd and 3rd line ICT support providing efficient problem resolution, advice and support to customers, supporting ICT applications, end user compute, network technologies and database administration.

The post holder will have enhanced support skills and will assist in the testing, development and continuous improvement of solutions and operational procedures relating to the delivery of ICT services.

Key responsibilities:

Contribute, considering relevant legislation, data protection, security and other standards, to the identification of ICT Service improvements and their successful delivery aligned to priorities identified in the ICT Strategy and in year plan on a page.
Responsible for coordinating and working within ICT project teams as well as other virtual teams e.g. Problem Management, application decommissioning or Task Groups to deliver continuous improvement to ICT services as required.
Ensure that continuous improvement to service delivery is made by reviewing suitability of in house applications with business owners, leading the promotion of new and existing features (e.g M365) to ensure maximisation of investment, and implementing technical change to improve customer satisfaction
Proactively monitor applications to ensure that senior managers and stakeholders are kept informed of any extensive breaks in service and that planned changes affecting service are enacted in line with agreed processes.
Ensure appropriate communication channels are maintained, developed and enhanced to keep users and ICT staff informed of issues, changes, improvements whilst developing Frequently Asked Questions and Self Service resolution capabilities.
Liaise with suppliers, third parties and internal staff to ensure service levels are achieved and service problems are quickly resolved and changes are implemented as agreed.
Contribute to appropriate staff mentoring and user skill development activities, including knowledge transfer to ensure resilience.
Keep abreast of improvements in relevant ICT technologies e.g. end user computing, network technologies, operating system, applications, database, security technologies, M365 etc. through research, training and networking, highlighting andor proposing further investigations where benefits and improvements can be made.
Build applications and adapt collaboration platforms to meet bespoke customer needs, ensuring that platforms are managed within agreed security models, are appropriately monitored, controlled and approved and that the owners understand their responsibilities so that the platforms are managed effectively.
Provide, as relevant to role Desktop, Application, Database, Network, Security and Infrastructure Support to ICT users to ensure that the services are optimised and exploited to Business benefit.
Assist in the preparation, maintenance and testing of ICT Disaster Recovery procedures to ensure that the council can recover from a catastrophic event that impacts on the availability of ICT.



NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD.

To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:



Qualifications:

Educated to HND level or recognised equivalent preferably in ICT or related subject.
ITIL Qualified – FoundationPractitioner.
Relevant technical qualifications (e.g. Microsoft MCSA, CISCO, Certified Technician).



Knowledge & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Significant technical experience of M365 primarily in SharePoint and Sharepoint administration together with Powershell skills.
Knowledge of Sharegate would also be desirable.
Experience of automating the migrating of documents to M365 SharePoint locations and providing migration reports.
Demonstrable experience of working in a technical support. environment relevant to the team (Desktop Support, Application Support, Network Support, Infrastructure Support, IT Security, Client Device Support, Database Administration & Support) providing 2nd and 3rd line support to customers.
An in-depth knowledge of ICT support processes based on ITIL standards and using them to contribute to continuous service improvements e.g. Capacity Planning, Problem Management, Change Management etc.
A good understanding of technical infrastructure, architecture, networks, end user computing technologies, ICT Backup and Disaster Recovery and ICT Security.
Broad experience of dealing with customers, suppliers and other 3rd parties.
Ability to use infrastructure / security/ network management tools to analyse load and performance statistics and automate routine activities.



Skills & Abilities:

Technical expertise to enable the correct application of operational procedures.
Able to configure tools to automate the provisioning, testing and deployment of new and changed infrastructure.
Identification of operational problems with knowledge and analytical skills to contribute to their resolution.
Effective communicator – written and verbal so able to communicate with users and to write technical processes and produce technical landscape diagrams.
The ability to travel effectively around the Staffordshire County when required.
Availability and willingness to work flexible / additional hours when required to meet deadlines and service demands.
M365 SharePoint, Powershell. Sharegate is desirable.



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Job Ref: Staffordshire 5242184


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

Senior Registered General Nurse - Community

Opportunity available for a Registered General Nurse to work within the Community team , Based in Stafford

The team sits within the community team with the role predominantly assessing new service user referrals and care & support needs. Assesses service users and formulates, develops, implements and evaluates programmes of treatment /care/support for individuals, families and carers. The specialist care/support plans may include the following: Promoting independence/self-management and maintaining safety, Increased functional ability, Improvement in health and wellbeing including mental health, interventions in disease/condition management, Prevention and reducing of health inequalities, Admission avoidance including working with patients who frequently use the acute services, Early supported discharge, Case management/ treatment /care plans and Palliative and end of life care. It is essential for this role you have a Driving License

This role is to commence asap with the shift patterns being full time across 7 days with the shift patterns being 08:00 - 18:00

The Hourly Rate for this role is:

Monday to Friday 06:00 - 20:00: £26
Saturday/Nights: £30
Sunday/Bank Holiday: £34

The Benefits of working with Service Care Solutions:

We offer a £250 sign up bonus for any new nurses that register with our agency. We also offer a £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@service.org.uk

Proud member of the Disability Confident employer scheme