Total 12 Senior Executive level Customer Service job vacancies in Winchester, SO22 5DG

ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLE As a Bank Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Job Title: Customer Service Executive
Location: Winchester - Office based
Salary: £25,000 - £27,000 per annum
Contract: Full-time, Permanent

About the Role:

Are you passionate about delivering exceptional customer experiences? We're looking for a dedicated Customer Service Executive to join the dynamic team. In this role, you'll be the friendly voice their customers rely on for support, helping them with everything from inquiries to returns, and ensuring that every interaction is smooth and professional. Your mission? To turn every customer interaction into a positive experience!

Key Responsibilities:

• Customer Communications: Engage with customers via telephone, email, live chat, and via the help centre. You'll be the go-to person for inquiries, return requests, and resolving any issues efficiently.
• Return & Refund Management: Process return requests swiftly, collaborating with the Finance team to ensure credits and refunds are handled within agreed timelines.
• Complaint Resolution: Handle customer complaints with care, making sure each one is resolved promptly and effectively, always prioritising the customer's needs.
• Order Management: Ensure that replacement orders are processed with urgency, delivering on the client's promises every time.
• Problem Solving: Identify recurring issues and collaborate with management to implement improvements, ensuring everyone is always moving forward.
• Team Collaboration: Build strong relationships with internal teams to ensure a seamless customer experience from start to finish.
• Continuous Improvement: Actively seek and share customer feedback, contributing to the ongoing enhancement of the products and services.
• Product Knowledge: Stay informed about new products and services, ensuring you're always ready to assist customers with the latest information.
• Additional Duties: Support your team with any other tasks as directed by the Customer Service Supervisor.

What We're Looking For:

• Experience: Previous experience in a customer service role is essential, with a background in luxury retail being a bonus.
• Attitude: A positive, patient nature and a true passion for customer service. You'll be someone who thrives on building strong relationships with customers.
• Problem-Solving: Strong judgement and problem-solving skills are key. You'll need to think on your feet to find solutions that work for both the customer and the business.
• Calm Under Pressure: The ability to stay calm, multitask, and prioritise in a fast-paced environment is essential.
• Conflict Management: Skilled in managing difficult conversations with tact and empathy, always reassuring the customer.
• Attention to Detail: High attention to detail and excellent organisational skills are a must.
• Communication: Exceptional written and verbal communication skills, with experience in handling international customers being a plus.
• Tech-Savvy: Experience with CRM systems like Zendesk, and proficiency in Microsoft Word and Excel. Familiarity with sales order processing and systems such as SAP, Sage, or Datafile is advantageous.
• Team Player: A collaborative spirit, always ready to support colleagues across departments to ensure customer satisfaction.

Why Join Us?

At the Winchester office, the company value every team member and strive to create a supportive environment where you can grow your skills. With a competitive salary, a supportive team, and plenty of opportunities to make a real impact, this has scope to develop within. This will set you on a career path with potential. Excellent benefits and free parking. An interest and passion in design and interiors is advantageous.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Senior Learning Support Practitioners
Hours: 37 hours per week
Salary: Scale 5 (£24,746 - £26,067 FTE)
Permanent contract: Term time only (38 weeks – pro rata £20,906 - £22,067) Salary includes 4% increase which will be effective from 1st August 2024Are you passionate about ensuring high quality support for EHCP learners throughout their learner journey at Coventry College?
Do you have experience completing initial assessments, support plans and termly reviews of EHCP learners?
Can you track, monitor and review students EHCPs and ensure that their support needs are met and outcomes achieved, including their wider social skills and independence.
If so, we have exciting opportunities for Senior Learning Support Practitioners to join our ALS team, part of our wide-ranging Learner Services team.
In this pivotal role you will to act as a mentor for the wider team of LSPs, sharing best practice and completing observations. In the role you will work closely with the ALS Co-ordinators to develop and review support plans for learners that are aspirational and personalised. You will also support with the running of high needs interventions such as the Preparation for Adulthood and Social Skills programmes.
To be successful in this role you will need to be an enthusiastic individual with excellent communication skills and have relevant experience within this field.
You will also need to have the following qualification:
• Minimum Level 2 qualification in literacy and numeracy, or equivalent
• Relevant Level 3 qualification or above
• A HTLA Qualification
• Experience of working with people with learning difficulties and/or disabilities, or other support needs
• The successful applicant will be required to complete an enhanced DBS check
As a Senior LSP you will benefit from:
• Free on-site parking
• An excellent pension scheme (LGPS) with defined benefits
• Generous holiday allowance/pay of 34 days annual leave plus 8 days statutory bank holidays.
• Discounted hair/barbering/beauty treatments at our on-site Salon
• On-site refectory
• Annual staff recognition awards
• Employee Assistance Programme
• Generous Employee Benefits discount scheme
• Free will writing service
(Please note that CVs will not be accepted)
Applications Close: Friday 9th August 2024 23:59
We are actively committed to safeguarding and promoting the welfare of children, young people and any vulnerable groups within the College community. We value our diverse College community and are actively committed to promoting equality and diversity in all areas of College life. Applications are welcomed from all sections of the community. We expect all our staff and volunteers to share these commitments. The successful applicant will be required to complete an enhanced DBS check.

Job Title: Senior Care Assistant Location: Richmond Witney Coral Springs Way, Witney, Oxfordshire, OX28 5DG

Salary range: £13.98 per hour

Contract: Permanent 42hrs per week contract

Welcome Bonus:

Shift Pattern: 8am - 8pm

We make health happen

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You're pivotal in running a unit, responsible for all clinical duties in the home, including observation, medication, reviewing care plans and accurate record keeping. Your clinical expertise will also be crucial in helping with all CQC responsibilities. We're proud to offer an aspirational lifestyle and encourage our residents to live life to the full. To do this we deliver high-quality, personal and social care teamed with kindness and warmth. You'll have completed / working towards an NVQ3 in care. We're more than happy to support you in the completion of your qualification if needed. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform. You'll help us make health happen by:

• Day-to-day responsibility for running a unit
• Responsible for all clinical duties issuing medication, reviewing care plans and accurate record keeping
• Leading and managing a team of Care Assistants, including responsibility for all shift handovers of the teams
• Helping with training and supervision of new staff members so they feel welcomed and supported
• Building relationships with residents, their families and external teams such as GPs and District Nurses
• Assisting residents with a range of personal care duties

Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).



Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans - Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Virtually all the roles are shift based covering 7 days a week but theres enhanced pay for any unsocial hours. Your life outside work is important, and we are happy to offer full time and part time roles - please discuss details with us during the interview session. For further information about this role, please refer to the attached Job Description and Person Specification document.

Senior Learning Support Practitioners
Salary: Scale 5 (23,746 - £25,064)
Permanent contract: Term time only (38 weeks – pro rata £20,102.58 - £21,218.35)
Are you passionate about ensuring high quality support for EHCP learners throughout their learner journey at Coventry College?
Do you have experience completing initial assessments, support plans and termly reviews of EHCP learners?
Can you track, monitor and review students EHCPs and ensure that their support needs are met and outcomes achieved, including their wider social skills and independence.
If so, we have exciting opportunities for Senior Learning Support Practitioners to join our ALS team, part of our wide-ranging Learner Services team.
In this pivotal role you will to act as a mentor for the wider team of LSPs, sharing best practice and completing observations. In the role you will work closely with the ALS Co-ordinators to develop and review support plans for learners that are aspirational and personalised. You will also support with the running of high needs interventions such as the Preparation for Adulthood and Social Skills programmes.
To be successful in this role you will need to be an enthusiastic individual with excellent communication skills and have relevant experience within this field.
You will also need to have the following qualification:
• Minimum Level 2 qualification in literacy and numeracy, or equivalent
• Relevant Level 3 qualification or above
• A HTLA Qualification
• Experience of working with people with learning difficulties and/or disabilities, or other support needs
• The successful applicant will be required to complete an enhanced DBS check
As a Senior LSP you will benefit from:
• Free on-site parking
• An excellent pension scheme (TPS) with defined benefits
• Generous holiday allowance/pay of 39 days annual leave plus 8 days statutory bank holidays.
• Discounted hair/barbering/beauty treatments at our on-site Salon
• On-site refectory
• Annual staff recognition awards
• Employee Assistance Programme
• Generous Employee Benefits discount scheme
• Free will writing service
(Please note that CVs will not be accepted)
Applications Close: Friday 14th June 2024 23:59
We are actively committed to safeguarding and promoting the welfare of children, young people and any vulnerable groups within the College community. We value our diverse College community and are actively committed to promoting equality and diversity in all areas of College life. Applications are welcomed from all sections of the community. We expect all our staff and volunteers to share these commitments. The successful applicant will be required to complete an enhanced DBS check.

£23,379 - £24,816 per annum (pro rata if part-time or part year)
Various working patterns from 3 to 5 days per week (either 37 weeks or 52 weeks per year)
Sparsholt Campus
£2,000 fte Recruitment Attraction Payment payable , pro-rated if part-time
Provide Support, Make a Difference in 2024
The Sparsholt College Group is dedicated to supporting students with SEN and ensuring that students reach their full potential.
Over the past few years, we have had an increase in young people with both Educational Health and Care Plans (EHCPs) and Special Educational Needs (SEN) and have developed our curriculum and grown our staff team in order to offer an outstanding experience for our students. We are seeking new staff to join our Additional Learning Support (ALS) team.
Supporting students can be incredibly rewarding as it enables you to help them to reach their goals. You will provide both academic and emotional support to ensure that each young person can flourish.
Working within the ALS team offers plenty of opportunity for career progression – either into specialist support roles or as the first steps towards becoming a teacher. The college offers excellent training opportunities and can help support with teacher training which is provided onsite. The classroom experience that is gained during your time supporting learners can prove invaluable when it comes to dealing with challenging situations or when making the step into a teaching role.
The nature of a learner support role means that no two days are ever the same and that the responsibilities vary greatly too. Every day in the role is different, whether you’re faced with new parts of the curriculum, new topics or new issues to find a solution to. It makes it an interesting and varied job.
Working within learning support, you can choose to work either (37 weeks per year) or for the full-year (52 weeks). Working a minimum of 3 days per week we can offer flexibility as to the working pattern and this flexibility can help to achieve a fantastic work-life balance. Please outline your preferred working pattern within your application.
Senior Learning Support Assistants support students, either in a group setting or on a 1-1 basis, both in class and throughout the college day. However, as well as this you will have a caseload of key students for whom you will take responsibility for ensuring they are meeting the course requirements as well as being prepared for adulthood. You will liaise with parents and carers, ensuring that the EHCP requirements are being delivered. You will work with our SEN officers to ensure reviews happen in a timely manner and that students are progressing and meeting their targets.
We are looking for Senior Learning Support Assistants to work from 3 to 5 days a week, during term time (37 weeks per year) or full year. Lessons are timetabled between 9.30 am for Sparsholt to 4.30 pm. Please indicate your preferred working pattern and campus in your covering letter.
With experience of working with young people, ideally in an educational setting., you will need to have a “can-do” attitude along with a good standard of education including English and Maths at grade C/4 or above or equivalent. A willingness to undertake further training is essential.
Closing Date: 22 April 2024
We reserve the right to close this vacancy early should sufficient applications be received.
Benefits include:
• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Access to an employee assistance scheme
• Staff Recognition Award Scheme
• Active Staff Association
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including: plants, fruit & vegetables, fish and game
• Access to discounted hair treatments at the Andover campus
• Ability to access a range of CPD events and activities, including:
o Wellness days.
o Free E-learning courses
o Ability to apply for support to undertake professional qualifications
• Various food outlets and eateries offering good value food and drink at competitive prices
• Working in beautiful rural setting (on the Sparsholt setting)
• Less than a 5 minute walk to: Andover town centre; bus station or train station.
• Excellent career and progression opportunities
There is a nursery on the Sparsholt campus operated by a commercial provider

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a Senior Primary Care Nurse at HMP Winchester to join our team. HMP Winchester is a Category B Local remand prison located in Central Winchester accommodating approximately 670 male prisoners. Although the site is close to Winchester city centre there is onsite (free!) parking for all staff and it is a short walk from Winchester train station. Due to HMP Winchester holding remand prisoners and to support the daily regime, we do require staff to work on rota basis and you can be asked to work nights, bank holidays and weekends although if youre looking for flexibility we can discuss this at interview This position is full time 37.5 hours a week and youll receive an annual salary up to 49,770 per annum FTE - depending on experience. Golden Hello - 3,000 (1,000 in 6 months of service, 1,000 after 12 months and 1,000 after 24 months of service - conditions apply). How will we support you? Bespoke induction, including our Introducing Health in Justice training course Competency framework Regional and national career development opportunities Our bespoke Learning Management System to address your learning needs Support from the wider team Candidates are required to have a Legal right to work in the UK on a permanent basis and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.

Customer Service Adviser Winchester £23000-£25,000K(DOE)

We are seeking a customer service advisor to join our client in their busy and supportive team in Winchester. Do you have very sharp customer service skills and are super organised? Then this is the right opportunity for you to join a great team which has a lovely working culture within. This is an office-based role, with parking. The office is walking distance from Winchester town centre and is also easily accessible by public transport.

Duties:

• Process inbound customer orders and quotations
• Manage and respond to inbound email orders and customer queries
• Ensure all orders are placed on the system in a timely manner supporting existing customer agreements in place.
• Timely provision of proactive advice to customers on products, deliveries, out of stock and associated alternatives where appropriate
• Supplier liaison which includes returns, back-orders, and analysis reports for delivery discrepancies.
• Managing orders from start to finish, tracking, processing, and monitoring orders.
• Sending follow-up courtesy emails to website customers.

Personal Attributes

• Excellent attention to detail and time management
• Efficient in prioritising tasks
• Processing orders from initial stage through to completion
• You will be a natural communicator, who easily builds rapports
• Professional telephone manner
• Advanced MS Office and ideally knowledge and experience with Horizon
• You will have experience in a similar Customer Service Adviser role
• You'll be resourceful and adaptable but most of all be a team player.

Please send your CV to us in the first instance.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

£23,379 - £24,816 per annum (pro rata if part-time or part year)
Various working patterns from 3 to 5 days per week (either 37 weeks or 52 weeks per year)
Sparsholt Campus
£2,000 fte Recruitment Attraction Payment payable , pro-rated if part-time
Provide Support, Make a Difference in 2024
The Sparsholt College Group is dedicated to supporting students with SEN and ensuring that students reach their full potential.
Over the past few years, we have had an increase in young people with both Educational Health and Care Plans (EHCPs) and Special Educational Needs (SEN) and have developed our curriculum and grown our staff team in order to offer an outstanding experience for our students. We are seeking new staff to join our Additional Learning Support (ALS) team.
Supporting students can be incredibly rewarding as it enables you to help them to reach their goals. You will provide both academic and emotional support to ensure that each young person can flourish.
Working within the ALS team offers plenty of opportunity for career progression – either into specialist support roles or as the first steps towards becoming a teacher. The college offers excellent training opportunities and can help support with teacher training which is provided onsite. The classroom experience that is gained during your time supporting learners can prove invaluable when it comes to dealing with challenging situations or when making the step into a teaching role.
The nature of a learner support role means that no two days are ever the same and that the responsibilities vary greatly too. Every day in the role is different, whether you’re faced with new parts of the curriculum, new topics or new issues to find a solution to. It makes it an interesting and varied job.
Working within learning support, you can choose to work either (37 weeks per year) or for the full-year (52 weeks). Working a minimum of 3 days per week we can offer flexibility as to the working pattern and this flexibility can help to achieve a fantastic work-life balance. Please outline your preferred working pattern within your application.
Senior Learning Support Assistants support students, either in a group setting or on a 1-1 basis, both in class and throughout the college day. However, as well as this you will have a caseload of key students for whom you will take responsibility for ensuring they are meeting the course requirements as well as being prepared for adulthood. You will liaise with parents and carers, ensuring that the EHCP requirements are being delivered. You will work with our SEN officers to ensure reviews happen in a timely manner and that students are progressing and meeting their targets.
We are looking for Senior Learning Support Assistants to work from 3 to 5 days a week, during term time (37 weeks per year) or full year. Lessons are timetabled between 9.30 am for Sparsholt to 4.30 pm. Please indicate your preferred working pattern and campus in your covering letter.
With experience of working with young people, ideally in an educational setting., you will need to have a “can-do” attitude along with a good standard of education including English and Maths at grade C/4 or above or equivalent. A willingness to undertake further training is essential.
Closing Date: 08 January 2024
We reserve the right to close this vacancy early should sufficient applications be received.
Benefits include:
• Eligibility to join a defined contribution pension scheme
• Free on-site parking
• Occupational Sick Pay Scheme
• Occupational Maternity Pay Scheme
• Access to an employee assistance scheme
• Staff Recognition Award Scheme
• Active Staff Association
• On-site gym at the Sparsholt campus
• Facility to purchase Sparsholt produce including: plants, fruit & vegetables, fish and game
• Access to discounted hair treatments at the Andover campus
• Ability to access a range of CPD events and activities, including:
o Wellness days.
o Free E-learning courses
o Ability to apply for support to undertake professional qualifications
• Various food outlets and eateries offering good value food and drink at competitive prices
• Working in beautiful rural setting (on the Sparsholt setting)
• Less than a 5 minute walk to: Andover town centre; bus station or train station.
• Excellent career and progression opportunities
There is a nursery on the Sparsholt campus operated by a commercial provider