Total 15 Senior Executive level Customer Service job vacancies in Woking, GU21 3LG

JOB PURPOSE
As our International Trade Support Executive, you will bridge the gap between MSC Cruises and our Travel Agent partners. Based in the UK, assisting our partners in Scandinavia, South Africa, Australia and New Zealand, this role would suit someone confident building relationships with our partners to provide a first-class support service.

This role will provide the practical, administrative duties to underpin our dedicated Sales team and ensure our partners are suitably equipped to deliver the best service to our existing or potential customers.

KEY ACCOUNTABILITIES
•Creates Trade Partner toolkits for brand campaigns and new promotions to drive sales

•Provides a personalised service to our Trade partners to support with queries about itineraries or product

•Creates Travel Agent window cards

•Builds and maintains professional relationships with internal and external stakeholders

•Liaises with internal teams, such as Revenue and Product, Marketing, Reservations etc.

•Liaises with Trade Support Manager (UK), as well as other functions across the allocated areas to ensure understanding of each markets needs and requirements

QUALIFICATIONS (skills, competencies, experience)
•Confident using Microsoft Office systems, in particular Word and PowerPoint

•Fluent in English, both spoken and written

•Fluency/understanding of Germanic languages such as Swedish, Danish or Norwegian would be beneficial

•Experience of working in the travel/tourism industry would be preferred

•Strong organisational and planning skills

•Creative thinking and problem-solving skills

VISA REQUIREMENTS (if any)
•Full right to work in the UK, with the ability travel domestically and internationally



In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.

JOB PURPOSE
As Customer Service Executive you will enjoy investigating and resolving assigned cases in line with company policy and ABTA guidelines. With a keen eye for detail and a passion for excellent customer service, seeking the best outcome for our guests will be top priority. A natural solution seeker, you will collaborate with both internal and external stakeholders, ensuring every customer feels heard and understood, strengthening relationships between MSC Cruises and our guests.

KEY ACCOUNTABILITIES
•Resolves all guest complaints (cases) such as lost property, account errors, damaged or lost luggage, illness or general experience during their cruise

•Interacts with guests via telephone and email providing information in answer to complaints regarding all aspects of their cruise once they have returned home

•Coordinates with other departments to ensure effective resolution of the complaint case you have been assigned

•Provides detailed written responses to all guest complaints within ABTA guidelines

•Responds and investigates any ABTA complaint through their portal

•Issues refunds or compensation to guests as approved

•Keeps accurate records of discussions or correspondence with guests

•Supports the Senior Customer Service Executive in producing all defences for arbitrations and conciliation

•Maintains records in timely and accurate manner

•Supports the Legal Department and solicitors with invoicing and payments

•Communicates solutions, successes and opportunities to the Customer Service Manager

QUALIFICATIONS (skills, competencies, experience)
•Fluent English, oral and written

•Educated to ‘GCSE’ level standard or equivalent

•Very good knowledge of Microsoft Office package

•Experience of working to ABTA/other regulatory bodies is preferred

•Strong attention to detail

•Organisation and prioritisation skills

VISA REQUIREMENTS (if any)
•Full Right to Work in the UK / PLEASE APPLY WITH JOB REFERENCE NUMBER

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

This role has a starting salary of £32,512 per annum, based on a 36-hour working week.

We are delighted to announce we have two vacancies for Senior Social Care Assistant in our Woking Locality Team. The vacancies we have are:

• 1 x full-time permanent position.
• 1 x full time 6-month Fixed Term/Secondment opportunity with effect from 21st October 2024.

For internal staff interested in applying for the Secondment opportunity, please discuss with your Line Manager before you submit your application. We offer agile working and are happy to discuss what it means for this team if you want more information before submitting your application. We would love you to join us as we strive to best support our valued Surrey residents, ensuring no one is left behind. Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team We are a caring and committed team serving residents living in Woking who find themselves in need of drawing on care and support. We work with residents who are over 65 who may need care and support, as well as those 65 and younger who have physical disabilities, illness or sensory impairments. The team works closely with carers, family members and partner organisations to enable residents to live their best possible lives, without leaving anyone behind. We are committed to ensuring carers and family members feel supported, given the vital role they perform in the life of those who matter most to them. We are a professional team made up of Social Care and Occupational Therapy Assistants, Social Workers and Occupational Therapists. We are committed to learning and development, at both an individual and team level - this is a priority for us. About the Role As a Senior Social Care Assistant, you will be part of a team and will have access to direction, support and supervision from a qualified Social Worker. You will have frequent direct contact with the public on the phone as well as visiting them in their own home or care setting. Your role will involve a variety of tasks including assessing people's needs and carrying out regular reviews. You will work in partnership with individuals, their carers, professional staff in Surrey County Council and other agencies and service providers in order to support vulnerable adults and their families. You will identify and arrange services that meet their needs and promote independence, choice and control. You will have a caseload, working with individuals who need additional support or guidance in order to identify their needs and carry out risk assessments. You will be involved in supporting safeguarding investigations and attending safeguarding meetings with the support of qualified practitioners. You may work with any combination, or all, of the following care groups: older people; people with physical, sensory, cognitive impairments and people with mental health problems. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following:

• Substantial experience of working directly with people with social care needs, including completing strength-based assessments and visiting them in their own homes or care settings.
• Confidence and competence in working with people with a variety of physical and cognitive impairments.
• Competence in basic IT skills with a willingness to learn how to use a variety of different software systems.

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. The job advert closes at 23:59 on 22/09/2024 with interview dates to be confirmed. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

This role has a starting salary of £32,512 per annum, based on a 36 hour working week.

We are excited to be hiring for a Senior Social Care Assistant to join our fantastic Supporting Independence and Reviewing team (SIRT) based at Quadrant Court in Woking, Surrey. SIRT is a small dynamic and very supportive team. We offer ongoing training and development, as well as an Employee Assist Programme to support your Wellbeing. We also support Agile working for a better work/life balance. As part of the Agile Working Policy, please note that you will be required to come into the office (Quadrant Court) Woking at least twice a week, there is flexibility to come into on Monday or Tuesday but mandatory on Wednesday.

This is a full-time permanent role.

"The LDA team are a group of very talented and kind-hearted people, who have made my journey into social care effortless. Working for the LDA team has taught me so much; not only have I made friends for life but developed so many skills that I could not have obtained in any other sector! Not every day do you get to work in a specialist team, where you can advocate for the clients you support; alongside working with some of the most experienced social workers in the field. You are forever learning something new, and always able to progress onto new things" - Bethany Street, Senior Social Care Assistant

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team
Come and joint our small diverse and dynamic Supported Independent and Reviewing Team (SIRT) which is part of Surrey County Council's adults with Learning Disabilities and Autism service.

The main function of SIRT team is to review individual's package of care, carryout assessment of needs and move people from residential care home into a supported independent living accommodation where an individual has more choice and control over their day-to-day living.

We work in a person centred/strength-based approach way to support individuals to live a full life, be part of their local community and reach their own SMART goals. We offer regular supervision, mentoring and well-being sessions. Also, there are plenty of training opportunities available. Our friendly team will support you to develop your understanding around adult social care and for you to expand your knowledge and skills.

About the Role
As a Senior Social Care Assistant at Surrey, we will put you in the best possible position to assess the social care needs of our service users, providing direct positive intervention to some of our more complex service users and support for their carers, this will include completing assessments and reviews to ensure those interventions are strength-based and person-centred. Also, you will be expected to complete safeguarding work and work collaboratively with various stakeholders, both internal and external, to ensure our Service Users and their families receive the best possible outcomes.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• Working knowledge of Care Act legislation
• Experience in preparation of support plans, assessments, and monitoring and reviewing outcomes
• Your experiences dealing with internal and external stakeholders
• Commitment to your own professional development
• Experience working with vulnerable adults.
• Good communication skills

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

The contractual location for this role is currently Quadrant Court, however it is our intention to move within the local area to Victoria Gate in Central Woking later this year.

The job advert closes at 23:59 on 15/09/24 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

Please see main job description and person specification for full list of responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse problems. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management protocols. Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with them. Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated care. Work within own sphere of competency and ensure that training needs are communicated to the team manager. Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary team. Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information where appropriate. Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching discharge. Work closely with colleagues to ensure information about risk is recorded and communicated sensitively and comprehensively. Maintain the highest standards of clinical record keeping, including electronic data entry and recording. Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately.

This role has a starting salary of £32,512 per annum, based on a 36 hour working week.

We are excited to be hiring for a Senior Social Care Assistant to join our fantastic Supporting Independence and Reviewing team (SIRT) based at Quadrant Court in Woking, Surrey. SIRT is a small dynamic and very supportive team. We offer ongoing training and development, as well as an Employee Assist Programme to support your Wellbeing. We also support Agile working for a better work/life balance. As part of the Agile Working Policy, please note that you will be required to come into the office (Quadrant Court) Woking at least twice a week, there is flexibility to come into on Monday or Tuesday but mandatory on Wednesday.

This is a full-time permanent role.

"The LDA team are a group of very talented and kind-hearted people, who have made my journey into social care effortless. Working for the LDA team has taught me so much; not only have I made friends for life but developed so many skills that I could not have obtained in any other sector! Not every day do you get to work in a specialist team, where you can advocate for the clients you support; alongside working with some of the most experienced social workers in the field. You are forever learning something new, and always able to progress onto new things" - Bethany Street, Senior Social Care Assistant

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team
Come and joint our small diverse and dynamic Supported Independent and Reviewing Team (SIRT) which is part of Surrey County Council's adults with Learning Disabilities and Autism service.

The main function of SIRT team is to review individual's package of care, carryout assessment of needs and move people from residential care home into a supported independent living accommodation where an individual has more choice and control over their day-to-day living.

We work in a person centred/strength-based approach way to support individuals to live a full life, be part of their local community and reach their own SMART goals. We offer regular supervision, mentoring and well-being sessions. Also, there are plenty of training opportunities available. Our friendly team will support you to develop your understanding around adult social care and for you to expand your knowledge and skills.

About the Role
As a Senior Social Care Assistant at Surrey, we will put you in the best possible position to assess the social care needs of our service users, providing direct positive intervention to some of our more complex service users and support for their carers, this will include completing assessments and reviews to ensure those interventions are strength-based and person-centred. Also, you will be expected to complete safeguarding work and work collaboratively with various stakeholders, both internal and external, to ensure our Service Users and their families receive the best possible outcomes.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
Working knowledge of Care Act legislation

• Experience in preparation of support plans, assessments, and monitoring and reviewing outcomes
• Your experiences dealing with internal and external stakeholders
• Commitment to your own professional development
• Experience working with vulnerable adults.
• Good communication skills

Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.

Please note, the contractual location for this role is currently Quadrant Court, however it is our intention to move within the local area to Victoria Gate in Central Woking later this year.

The job advert closes at 23:59 on 28/07/24 with interviews planned for 05/08/24.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Please see main job description and person specification for full list of responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse problems. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management protocols. Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with them. Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated care. Work within own sphere of competency and ensure that training needs are communicated to the team manager. Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary team. Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information where appropriate. Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching discharge. Work closely with colleagues to ensure information about risk is recorded and communicated sensitively and comprehensively. Maintain the highest standards of clinical record keeping, including electronic data entry and recording. Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately.

Main Responsibilities: Plan, deliver and evaluate clinically appropriate interventions using evidenced based guidance and practice. Set up processes/protocols for effective assessment, planning, implementation and evaluation of care for those patients with physical, mental health and substance misuse. Safeguard vulnerable patients in line with CNWL Trust safeguarding policies. Apply local risk assessment and management Make appropriate referrals to other services for long term or complex care management. Co-ordinate multi-disciplinary clinical practice to provide focused and integrated care treatment programs/packages. Use highly skilled interventions to de-escalate aggressive patient behaviours and be aware of the appropriate processes for dealing with Work collaboratively with staff of other disciplines e.g. prison, education staff to provide integrated and coordinated Work within own sphere of competency and ensure that training needs are communicated to the team Participate in local and trust audits and trust audits. Participate in clinical governance and utilise research skills for audit, service development and research within the area served by the multi-disciplinary Liaise with other professional services e.g. hospital staff, GPs and caseworkers, sharing information Work in a highly emotive environment with patients who may have a sexual offending history or mental health / substance misuse problems on a regular basis. Able to communicate sensitive and complex information whilst maintaining a high level of professionalism at all times. Attend and contribute to prison meetings as required, and present the view of Healthcare Team on relevant clinical issues. Ensure any actions taken from these meetings are communicated to the appropriate individual responsible for completing the action. Ensure that pathways of care are created for the patients, including collecting collateral information and making appropriate referrals into the community when they are approaching Work closely with colleagues to ensure information about risk is recorded and communicated sensitively Maintain the highest standards of clinical record keeping, including electronic data entry Ensure that within all aspects of professional activity e.g. communication with patients, relatives, colleagues and the assessment, development and delivery of interventions, issues of diversity such as race, culture, identity, gender and sexuality are sensitively considered and incorporated to reflect individual differences appropriately. Research and Audits: Utilise theory, evidence-based literature and research to support evidence-based practice in individual. Assist in audits as per the annual planner or when requested to do so in order to develop and improve service provision. Teaching, Training and Supervision: Participate in regular clinical and managerial supervision in accordance with professional practice and CNWL guidelines. Attend appropriate business and clinical meetings, supervision and reflective practice groups Develop skills and competencies that assist in the delivery of current duties Contribute to and facilitate the training and support of all staff. Manage and provide supervision and training to nursing staff. Ensure all appraisals are up to date and each member of the team has a personal development plan. Develop nursing skills and systems which allow for effective triage, minor aliment management and appropriate referral to other healthcare services. Participate in the induction and training of new staff, peers, junior staff and students Management, Recruitment and Service Development: Assist in the design and implementation of service development projects within the service as required. Attend meetings in which service developments are planned and discussed. IT responsibilities: Input and maintain appropriate electronic clinical records and statistical data, providing this to the Service Lead/business and performance team when necessary. Policy and Procedures: Duties and responsibilities of this post will be undertaken in accordance with the policies and procedures of CNWL / Health & Justice Service Directorate and with the NMC Code of Conduct and Guidance on Professional Practice. It is the post-holders responsibility to ensure that they keep up-to-date with these policies and other policy Works in accordance with Health & Justice Service Directorate procedures, in particular security, health Applies equal opportunity principles at all times, participate in training activities and Individual Performance and Development General: Contribute to the development and maintenance of the highest professional standards of practice, through active participation in internal and external CPD training and development programmes, in consultation with the postholders professional and operational manager(s). Maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice and Trust policies and procedures. Perform other duties of a similar kind appropriate to the grade, which may be required from time to time by their

This role has a starting salary of £44,614 per annum, based on a 36 hour working week. We welcome both full time and part time applications.

We are excited to be hiring a new Senior Social Care Practitioner to join our fantastic Transition team. The team is based in Woking/Reigate.

"If you're thinking about applying for this team, you absolutely should. It will open your eyes to a whole new, rewarding part of Adult Social Care that you never knew existed." - Lizzie Knight, Assistant Team Manager.

This is an exciting opportunity to work with people in a person-centred way, proactively seeking to empower them and maximising their potential for independence. If you want to make a difference to people's lives - enabling and supporting them to enhance their wellbeing and independence we want to hear from you!

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role

In this role, you will work in partnership with individuals, their carers, professional staff in other agencies, service providers and Support Brokers in order to support vulnerable adults and their families to identify and arrange services that meet their needs and promote independence, choice and control. You will routinely manage a caseload of people more challenging and complex needs.

You will need to be confident in undertaking safeguarding enquiries, carry out assessments within the community and working with a diverse group of individuals and partner agencies.

You will receive professional supervision and be working in a team of motivated, dedicated and friendly colleagues.

Shortlisting Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:

• Recognised Nursing or Allied Health Care qualification
• Experience of working within Adult Social Care (experience of working with various groups i.e older adults, physical disability, learning disability)
• Knowledge and experience of current legislation, including the Care Act and the Mental Capacity Act and its application to practice in a social care setting.
• Excellent communication skills with an ability to communicate in a clear, fluent, concise and jargon-free way and in a courteous, calm and professional manner.

Ability to travel as needed is a key requirement for this role allowing you and us to deliver an effective service. We are dedicated to inclusivity and will consider reasonable adjustments to ensure all candidates can fulfil this requirement. In applying you will have an opportunity to share how you meet this requirement and/or outline any reasonable adjustments you might require supporting you.

Contact us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The closing date for this advert is 01/04/2024 although applications will be reviewed, and appointments made, on an on-going basis.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

The starting salary for this role is £44,614 per annum for 36 hours per week.

We also welcome part time applications.

"If you're thinking about applying for this team, you absolutely should. It will open your eyes to a whole new, rewarding part of Adult Social Care that you never knew existed." - Lizzie Knight, Assistant Team Manager.

This is an exciting opportunity to work with people in a person-centred way, proactively seeking to empower them and maximising their potential for independence. If you want to make a difference to people's lives - enabling and supporting them to enhance their wellbeing and independence we want to hear from you!

What we can offer you:

• 26 days Annual Leave (rising to 28 after 2 years and 30 after 5 years of continuous local government service) - with the opportunity to buy up to 10 days additional annual leave
• Agile working opportunities - your work/life balance is important to us!
• Training and Development - Superb opportunities for development including a Readiness Programme, Preceptorship, Structured Induction Programme
• A supportive, 24/7 Employee Assistance Programme
• Car lease scheme and many more discounted life-style benefits

In your application, we would love to hear about your;

• Recognised Nursing or Allied Health Care qualification
• Experience of working within Adult Social Care (experience of working with various groups i.e older adults, physical disability, learning disability)
• Knowledge and experience of current legislation, including the Care Act and the Mental Capacity Act and its application to practice in a social care setting.
• Excellent communication skills with an ability to communicate in a clear, fluent, concise and jargon-free way and in a courteous, calm and professional manner.

In this role, you will work in partnership with individuals, their carers, professional staff in other agencies, service providers and Support Brokers in order to support vulnerable adults and their families to identify and arrange services that meet their needs and promote independence, choice and control. You will routinely manage a caseload of people more challenging and complex needs.

You will need to be confident in undertaking safeguarding enquiries, carryout assessments within the community and working with a diverse group of individuals and partner agencies.

You will receive professional supervision and be working in a team of motivated, dedicated and friendly colleagues.

At Surrey we work together openly and honestly to provide our residents with an excellent service that is inclusive and respectful of all. We offer a wide range of benefits that allow you to develop within your career without having to sacrifice your work/life balance.

You can read more about our benefits, vision and values on our website by clicking apply.

The closing date for this role is 07/01/2024, although applications will be reviewed, and appointments made, on an on-going basis.

Applicants must hold a valid driving licence to drive in the UK and access to a car.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. We look forward to receiving your application, please click on the apply online button below to submit.

Senior Care Assistant - Horsell Lodge - Woking, Surrey

70 Bed Residential ,Nursing, Dementia Care Home
Salary: £13.13 / PH
Full-Time & Part-Time Hours Available including alternate weekends
Must have NVQ level 3 in Health and Social Care
NO SPONSORSHIP AVAILABLE
About the company
Extraordinary lives. Outstanding people.

The life of every resident we proudly care for is extraordinary, rich in history and unique life stories. We are Caring Homes, one of the UK’s leading providers of nursing, residential and dementia care. We have beautiful homes nationwide and we’re still growing. And we know that genuine care is delivered by passionate people who go above and beyond to help every resident live life to the full.

Responsibilities
Every resident, and their families, need people caring for them who genuinely want the best for them. So, whether you’re going for a walk, changing a bed, monitoring their food and fluid intake, or listening to their life experience, the connections you build will make their life better. And make your work more meaningful. This is a role that focuses on dignity through determined effort. It’s a role that makes a difference to residents’ lives and a work more worthwhile. And it’s a role that is backed up by investment in training that is second to none.

As a Senior Care Assistant, you’ll build a strong relationship with residents and their families. And by understanding what matters to them, you’ll strive to help resident live as independently as possible. This focus on dignity and respect comes naturally to you, and every day you’ll find ways to support each resident by listening to their stories, sharing activities and looking after their personal needs and living spaces.

Ideal Candidate
As a Senior Care Assistant, you’ll play a vital role in making sure every resident feels happy, healthy and supported. And from diet to domino’s, you’ll be there when they need you. You’ll be a point of contact and support for their families to. Updating them on their wellbeing through your accurate reports and giving them peace of mind with your understanding and positive attitude. From bed-making to chart-taking, your highest level of professionalism will be seen in the way you present yourself. If you’re an above and beyond character in everything you do, this role will be right for you.

The skills you’ll need

Having completed your Level 3 Diploma in Care (or equivalent), you’ll know the importance of respecting and understanding the privacy residents need and deserve. This empathy and compassion are one of the core skills we look for. Combine this with a focus on cleanliness, tidiness and process and the next step in your care career could be here. As a Senior Care Assistant, you’ll have strong verbal and written communication skills, and you’ll also lead by example to help the wider team develop and grow by following your lead.