Total 24 Manager level Customer Service job vacancies in Bolton, BL1 5DD

Our client, a fantastic company who are market leaders in their field, are looking to recruit a Helpdesk Manager to work from their office based in Kearsley. Working within the Facilities Team within the Support Centre, this role is offered on a full time permanent basis and is a fantastic opportunity to join the company. This is a fantastic opportunity to join a team where you will be supported by a talented and driven team.

The Role:

The main duties for this Helpdesk Manager role will include:

Monitoring and assessing team performance
Conducting monthly 1:1s to ensure all individual targets are met
Working closely with Operations team and Regional Managers to review processes and ensure continuous improvement on all business objectives
Raising the function of the Facilities Department within the business by consistently achieving the highest standards and aiming to exceed expectations
Ensuring all company procedures are followed where appropriate
Ensuring all works are managed
Liaising with colleagues and dealing with escalations where required
Ensuring the smooth running of the Helpdesk Function
The Candidate:

The successful candidate for this Helpdesk Manager role will possess:

Previous relevant experience in a similar role
Have strong business acumen
Be able to build strong and lasting relationships with internal and external customers
Be able to prioritise and organise workloads in a fast paced environment
Have exceptional communication and customer service skills
Be a good negotiator
Strong administration and IT skills
The Package:

This Helpdesk Manager role is offered with the following:

A very competitive salary dependant on experience
Holidays rising to 30 days per year with service (plus Bank Holidays)
Annual Support Centre bonus scheme
Company car benefit
Health and wellbeing benefits
Access to various retail discounts
A recognition scheme including Support Centre Heroes and service awards
If you have all the skills and experience listed above as a Helpdesk Manager and are looking to build a career with a company where you have the opportunity to develop your skills, then please APPLY TODAY!!

As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.

Job title: Group Tax Manager

Location: Bolton (Hybrid)

Salary: up to £75,000 per annum

Hours: 9-5 Monday-Friday

UK applicants only. This role does not offer sponsorship.

Job Purpose: The Group Tax Manager is responsible for overseeing and managing the tax strategy, compliance, reporting, and planning for the group. This role ensures the business adheres to relevant tax laws while optimizing its tax position in alignment with business objectives.

Key Responsibilities:

Tax Compliance & Reporting:

Oversee and manage the preparation, filing, and submission of tax returns for the group, including corporate income tax, VAT, and other applicable taxes.
Ensure timely and accurate tax reporting, including VAT compliance, tax provisions, and tax disclosures for financial statements.
Review and ensure proper tax documentation and record-keeping for VAT and other taxes in compliance with local, regional, and international tax laws.
Collaborate with external tax advisors and auditors to ensure accurate reporting and resolve any issues related to tax filings.
VAT Management:

Oversee the group's VAT compliance and reporting processes ensuring adherence to local VAT laws, rates, and compliance timelines.
Provide strategic guidance on VAT matters including recovery opportunities, intercompany VAT flows, and Capital Goods Scheme.
Work closely with finance and operations teams to optimize VAT positions, particularly focusing on VAT recovery and ensuring that VAT liabilities are minimized.
Ensure that VAT treatments of goods and services are correctly applied, considering applicable exemptions, reduced rates, and special schemes.
Advise the business on VAT issues arising from any potential cross-border transactions, supply chains and customs duties.
Corporate Tax Strategy & Planning:

Develop and implement tax planning strategies to minimize the group’s tax exposure while ensuring compliance with all applicable corporate tax laws.
Lead the group’s tax forecasting, budgeting, and tax provision processes, providing insights on expected tax liabilities and opportunities for tax savings.
Transfer Pricing:

Oversee the group’s transfer pricing policy and documentation, ensuring compliance with local and international regulations.
Coordinate the preparation of transfer pricing documentation, including reports, intercompany agreements, and benchmarking studies.
Tax Risk Management:

Identify and manage tax risks across the group, including VAT, income tax, customs duties, and other tax types.
Lead and manage tax audits, disputes, and negotiations with tax authorities, including VAT audits and VAT-related inquiries.
Stay updated on changes in tax legislation (including VAT and other indirect taxes) and assess their potential impact on the organization, advising on necessary adjustments.
Stakeholder Management & External Relations:
Act as a trusted advisor to senior management on a wide range of tax issues, including corporate tax, VAT, customs duties, and employee taxes.
Develop and maintain a strong internal network with key stakeholders in finance, legal, and operations to ensure the tax function supports business objectives.
Support the business in evaluating and managing the tax implications of new business initiatives, contracts, and projects.
Collaborate with external tax advisors, legal counsel, and auditors to manage complex tax issues, including VAT planning, compliance, and audits.
Represent the company in dealings with tax authorities, ensuring compliance and managing any disputes or audits.
Required Skills and Qualifications:

Education: Bachelor’s degree in Accounting, Finance, or Law; ACA, ACCA, CTA, or equivalent tax qualification is highly preferred.
Experience: At least 5-7 years of experience in a tax role, with a strong background in VAT and corporate tax.
Technical Expertise: In-depth knowledge of VAT laws, corporate tax regulations, transfer pricing, and indirect tax compliance.
Project Management: Ability to manage multiple priorities and complex tax issues in a fast-paced environment.
Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to interpret complex tax legislation and provide actionable advice to the business.
Other: Proven ability to prioritise and manage workload to deliver results to key deadlines. Drive to continually review and improve processes
Desirable Attributes:

Proven ability to work under pressure and handle complex tax matters.
Experience in the tax implications of mergers, acquisitions, and reorganizations.
Experience with VAT-related systems and ERP platforms (e.g., SAP, Oracle) to streamline VAT compliance and reporting.
Experience with international tax matters
Strong communication skills, with the ability to explain complex tax concepts to non-tax stakeholders in an accessible and practical way.
Standard responsibilities:

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

Procurement Manager, Permanent, Full Time 37.5 hours per week.

The North West Ambulance Service NHS Trust (NWAS) is one of the largest ambulance services in the country providing 999 emergency response, non-emergency patient transport services, 111 services and emergency planning and resilience for seven million people across 5400 square miles.

The North West Ambulance Service NHS Trust is looking to recruit a Procurement Manager to join the existing procurement team; we are looking to recruit a pro-active, self-motivated and ambitious individual to join our team.

You will act as a lead expert in all aspects of procurement and supply, providing professional advice to internal and external customers to the Trust. You will play a key role in the effective delivery of a portfolio of projects across a wide range of categories both clinical and non-clinical, including Find a Tender requirements and following best practice tools and techniques to achieve contract compliance, cost reductions and savings whilst ensuring continuous improvement in quality.

You should be CIPS qualifiedor working towards the qualification, will have at least 3 years procurement experience, have a good understanding of current procurement guidance and legislation (including Public Procurement Regulations).

A positive, proactive and committed approach is essential, together with the ability to analyse, innovate, motivate and manage a busy and changing workload against tight deadlines.

You should have excellent interpersonal and communication skills including the ability to deliver high quality documentation.It is expected that you will have effective team leadership skills and will be a natural team player as the role will may require some supervision of operational procurement staff.

You must have strong IT skills including MS Office and e-Procurement systemsparticularly as we look to continually optimise e-procurement systems across the Trust.



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

The role requires working from Ladybridge Hall, Bolton and Home location with flexibility to meet the demands of the role and department. This policy is flexible and will be discussed in detail at interview stage.

Please refer to the Job Description and Person Specification for more information, for an informal chat regarding the position, contactLinda Sutcliffe on 01204 498400 or 07812304703.

“NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure our workforces reflects the diversity of the communities we serve”

The key dates for the stages of recruitment are:

Advert closes – 25 November 2024

Situational Judgement Tool issued w/c 2 December 2024

Simulation Assessment Centre (if required) w/c 16 December 2024

Professional Discussion w/c 16 December 2024


This advert closes on Monday 25 Nov 2024

Please download a copy of the job description for full details. Recruitment selection processes are based on competence (see Person specification) and values. CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website https://www.cwp.nhs.uk/completing-application-guidance. If you need any further guidance to help you complete your application, contact our recruitment team via email cwp.recruitment@nhs.net or by calling 01244 393100. If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please inform the team if you have any special support needs to be considered as part of the interview and selection processes. CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS). The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies. New entrants to the NHS will commence on the minimum of the scale stated above. Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100. Good luck with your application. We hope to welcome you to Team CWP very soon.

This is a short-term opportunity to join an award-winning team working across the NHS and blue light services. The successful individual must be able to commence work by mid-December 2024.

We are looking for an enthusiastic, experienced and committed professional with excellent communication skills to help us improve relationships with underrepresented communities. The role will specifically help to increase feedback from diverse communities on their experience of using ambulance servicesas well as increasing our awareness and understanding of cultural issues and potential barriers.

We provide 24/7 urgent and emergency care for people across the North West as well as the NHS 111 service and patient transport. You will be joining a friendly and busy team atthe North West Ambulance Service NHS Trust, based at our Ladybridge headquarters in Bolton. We benefit from a hybrid working arrangement, working both in the office and at home. This is a band 7 role, working 37.5 hours a week, currently funded until 31stMarch 2025.



Working with the Head of Communications and Engagement and the Patient Engagement Team you will be responsible for co-ordinating our approach to our accessibility, equality, diversity and inclusion priorities and improving the experience of care and services for patients and service users.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit leaders who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted you will be invited to take part in a Be Think Do assessment. This may include completion of a psychometric assessment and/or completion of group and individual activities, followed by an interview (this will be confirmed if you are shortlisted).



The closing date for this position is 20th November 2024 (may be earlier depending on interest).



Interviews and associated recruitment activities for this position will be held the week commencing 25thNovember 2024.




This advert closes on Wednesday 20 Nov 2024

Grade H £37,035 - £40,476 per annum plus essential car user allowance.

Contract: Full time 6 months fixed term contract.

Role specifics Full, current and valid driving licence and a vehicle with a current valid MOT certificate. Level 3 qualification in management or equivalent. Enhanced DBS check required.

The Role

Alongside other Service Managers, you’ll be managing and supporting the Home Support Reablement team to provide a boroughwide, short-term service that supports people to regain lost skills, and learn new skills; adapting to the challenges that living independently can present. You will work with the management team to help regain the “good” CQC rating; liaising with teams across Bolton Council and FT (NHS) to do so.

You will be office based, however you will need to travel across the borough depending on service need.

About You

With experience of working in a care, home support or reablement service, and excellent communication skills, you’ll support and manage a staff team of coordinators, resource planners and support workers. You’ll need well-developed networking skills to build relationships with other service managers, in order to improve service delivery. You’ll be computer literate and able to use a variety of applications across the service. You will hold a full driving licence, and access to a vehicle to use for work purposes. You will have a Level 3 Qualification in management, or equivalent.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply? Then please click Apply and explain how you meet the points on the person specification.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment. An Enhanced DBS with check of relevant barred list is therefore required for this post.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk

Job Description
Documents for DBS
Documents for Right to Work
Privacy Notice
Staff Benefits
Top Tips
Our Values & Behaviours

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Service Manager - Bolton

Salary - Up to £45,000 Basic + Bonus

Days - Monday - Friday, 8:30am - 5pm

Ref - OC19034

We have a new job vacancy available for a Service Manager / Aftersales Manager in Bolton. This role suits a confident, driven and proven Service Manager, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client is one of the UK's leading main dealer groups and they're rapidly growing, making it the perfect time to join. If you're a Service / Aftersales manager currently on the lookout, then apply now!

Service Manager Benefits:

• Excellent Bonus opportunities
• Career progression and development opportunities
• Employee Discounts
• Company Pension

Service Manager Role:

• You will be managing a Service department with a team of experienced Vehicle Technicians, Service Advisors, Administration, Parts department and drivers.
• Smooth and efficient running of the service department
• Controlling spend and overseeing department budgets
• Drive customer service
• Monitoring KPIs
• Driving the team, support and training
  

Service Manager Requirements:

• Must have atleast 2+ years experience as a Service / Aftersales Manager
• Strong Management & Interpesonal skills
• Full UK driving license

Octane Recruitment

Consultant - Al-amin Abiru

INDAS

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

As an organisation, NWAS is aiming to migrate the majority of records to the Office 365 environment over the next three years. The PMO is acting as trail blazer in this work, having already started moving document management processes and procedures into Microsoft 365. Alongside this, the PMO are implementing a new Project Portfolio Management (PPM) Tool to become a digital led data driven PMO offering a single version of the truth for our project information.



Working within the NWAS PMO Centre of Excellence Team the post holder will be responsible for the management, configuration and optimization of the PMO digital environment, including but not limited to the Microsoft suite (SharePoint, Teams, OneDrive etc.). Building close relationships with our Digital Services, this role will ensure PMO digital configuration, management, and associated processes effectively align to the NWAS Microsoft 365 direction of travel and the PMO PPM Tool implementation.

As a PMO Digital Content Manager, collaborative efforts will be key to streamlining PMO processes, promoting user engagement and enriching the overall user experience for our digital environments. The PMO Digital Content Manager will serve as the go-to contact for specialist assistance with digital content and will manage the resolution of issues related to Microsoft services and content. Further responsibilities encompass user account management, migration of PPM data and ensuring adherence to data protection and security protocols. This role demands outstanding communication skills and a willingness to engage cooperatively with colleagues across the Trust.

The PMO Digital Content Manager will play an integral role in the roll-out and scale-up of the Microsoft migration project that the trust is implementing, along with PPM Tool implementation. The role will support the technical delivery of the migration, including building templates, communications and engagement materials, user engagement, and ensuring that the wider trust Microsoft infrastructure is aligned to the trust strategy, brand, and vision consistently. The role will play an important role in helping to shape the strategic direction and future infrastructure of Microsoft cloud-based information management and content creation in the organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
• Communication and Relationship Responsibilities
• Analytical and Judgmental Responsibilities
• Planning and Organisational Responsibilities
• Financial and Information Resource Responsibilities
• Research and Audit Responsibilities
• Leadership, Management, Training and Supervision Responsibilities
• Corporate Responsibilities
• Safeguarding Children
• Safeguarding Adults

See detailed Job Description and Personal Specification


This advert closes on Wednesday 16 Oct 2024

Are you passionate about reducing health inequalities for the people of Bolton? Do you understand how powerful lifestyle intervention can be in the prevention of chronic disease? Can you lead inspire and motivate a team and articulate your vision to the wider system around you?



If sothe Health Improvement Practitioner Servicearelooking for a new Deputy Service Manager and we would like to hear from YOU!


The Health Practitioner Service hasbeen an established part of Bolton's primary careworkforce for over a decade. During this time,we'vehelped tens of thousands of patients to prevent illnesses like type 2 diabetes, cardiovascular disease, and COPD through our12 month, evidence-based lifestyle intervention.


As our Deputy Service Manager, you will support a team of Health Improvement Team leaders and Social Prescribing Link Worker all of whom work across 49 GP surgeries inBolton.



It is a demanding, butrewarding role in what can be a rapidly evolving professional landscape. You will be well supported by the Service Manager and those around you but the ability to cope with and lead others through complex change is crucial for this role.

This is an exciting opportunity to join a thriving team and we look forwarding to hearing from you!









Develop and maintain effective working relationships with the Band 7 Service Manager, HIP Team Leaders, SPLWs and other HIPs Develop and maintain effective working relationships with primary care and Integrated Care Services Division colleagues.

Develop and maintain an extensive knowledge of the HIP role.

Act as the main administrator for the Data Collection and Reporting System (DCRS)

Work collaboratively with the Team Leaders to ensure robust reporting systems, including data input.

Plan, implement, monitor and evaluate robust evaluation systems for the service as defined by the Service Manager.

· Support other team members with research, audits and evaluations as required Support the Public Health, Programme Manager for Health Improvement and Primary Care Development , with the development of new wellbeing initiatives for primary care.

Assess and evaluate complex data. Liaise when appropriate with FT management/GMICPmanagement/Commissioner.

The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.



You are encouraged to maintain your Covid vaccination status unless medically exempt and will be supported to access information and guidance, to inform decisions that supports vaccine confidence, protects yourself and patients.

Provide leadership to Team Leaders to drive service improvements.

Undertake observations with Team Leaders to ensure exacting standards of practice.

Monitor performance of Team Leaders and support development as necessary.

Website:www.boltonft.nhs.uk



The Deputy Service Manager will provide support to the Service Manager in providing leadership and management for the delivery and provision of the NHS Health Improvement Practitioner Service across Bolton.



Health Improvement Practitioners (HIP) are a key part of the local health improvement workforce, tackling health inequalities and supporting the agenda to increase life expectancy of the Bolton population.



HIPs are based within GP surgeries across the Borough and work alongside primary care colleagues.



This post will be expected to support and provide a comprehensive reporting function, developing support systems to enhance service efficiencies and support performance management. The role

will facilitate a robust evaluation function for the service, subsequently monitoring the outcomes and produce analytical reports as required.

An essential part of this remit is to work strategically across the local health & social care economy, collaborating and negotiating with public health, primary care and social care. This collaboration will ensure the service is meeting exacting standards of service delivery and there will be successful progression of ad hoc projects and pathways.



The role will require an effective planner with exceptional organisational skills. The post holder will work autonomously across a range of projects and across organisational boundaries to support a dynamic and progressive HIP Service.

As part of the overall duties of the post this will involve generic HIP duties and tasks. This includes managing their own case load of patients, and providing a comprehensive behaviour change service for targeted groups of patients within primary care.


This advert closes on Tuesday 22 Oct 2024

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

A client within the Public Sector based in Greater Manchester is currently recruiting for a Facilities Manager to join their team as soon as possible. The client is offering a full time, ongoing contract position with the ideal candidate having experience of working within a Local Authority.

The Role

Key purpose of the role is to be responsible for the facilities management function for Family

Hubs and other multi-site centres as required.

Key responsibilities will include but not be limited to:

• To work both strategically and operationally to ensure the efficient maintenance and upkeep of the Family Hub buildings and grounds, delivering a safe, attractive and vibrant environment for children, families and professionals.
• To coordinate the Family Hub Premises Management Plan and to direct and oversee relevant projects to ensure the best possible environment for children, families and professionals.
• To manage staff on a day-to-day basis having responsibility for overseeing health and safety compliance, undertaking risk assessments as required, ensuring policies and guidelines are in place to support delivery of a safe service and overseeing security management.

The Candidate

To be considered for this role you will require to have experience of management of site and facilities at both operational and strategic level including management of health and safety.

It will be essential to be in experiences in the below:

• Knowledge of health and safety legislation, assessment, and compliance e.g. statutory and regulatory; COSHH; Hygiene Code; Asbestos; Legionella; Infection Control; Environmental Protection and Waste Management.
• Ability to manage expenditure budgets including knowledge of financial monitoring procedures and systems and experience in making financial projections.
• Successful line management experience, including performance management.

The client is looking to move quickly with this role and as such are offering between £25 - 28 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

HR Manager – Integrated Contract Centres

Permanent Full Time Position



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We are looking to recruit a forward-thinkingHR professionalwho thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.



Assessments and professional discussions will be held beginning to Mid October.

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.



This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.



The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read the full Job Description and Person Specification before applying for this role.


This advert closes on Wednesday 18 Sep 2024

Courtyard Care Ltd will endeavor to provide a family orientated, negotiated care package to meet the needs of all the children and their families. Care Team Leaders will support the management team and have in the direct management of the children/young people and support in the management of the staff teams that support these children/young people to ensure that the highest standard of care is in place. To meet and promote the needs of the children/young people and provide opportunities to advance their opportunities and life experiences in a positive manner. They will support in the recruitment, maintenance and development of the staffing team In addition to ensuring the home is run in line with company policy and will hold supervisory responsibilities for members of the team, they will run shifts and promote positive relationships within the home. Care Team leaders will undertake a wide range of duties which will involve direct care of children who have complex needs within Courtyard Care Ltd homes. They will be expected to work shifts and work flexibly to meet the needs of the children and fulfill all health and safety requirements. They will provide part of the on-call service for the childrens homes if/when required alongside the management team. To act as a member of the team and assist the management in giving the highest standard of care possible to all the children/young people at Courtyard Care Ltd, closely following individual plans, risk assessments and programmes in place. To understand the importance of the need for confidentiality in all clients matters at all times. To act as a role model in conjunction with colleagues to ensure yours and their welfare and create a safe, clean and secure environment for all children/young people and relatives. To take overall responsibility in ensuring the running of the home is to its highest possible standard, coordinating the shift, allocating child supervision and prioritizing care. Act accountable as a resource and role model for the junior staff and the children/young people. Adopt a forward-thinking approach to care provided and act as the childrens advocate in conjunction with the junior staff. To work in a variety of settings if needed, in order to support the children e.g., in the childs family home, educational setting and activity setting etc. To develop skills in order that the childs individual health, social, emotional and psychological development needs are met. To provide support, advice and information to the children, parents and other carers as required. Demonstrate an awareness of child development and the childs need for appropriate cognitive age play, adhering to the rostered activity rota. To act as a driver/escort for the child if needed. Once trained to provide and carry out clinical duties necessary to meet the child/young peoples health needs on a daily basis. Accountable for petty cash while on duty and adhere to the company policy and procedure. Organise time management to accommodate rostered activities and intensive interaction for the shift. To complete supervisions for allocated staff in line with policy and procedure. Identify training requirements for members of the team and actively support team members to develop within their role. To undertake any other duties reasonably requested by the Management. Communication: Maintain clearly written, accurate contemporaneous records of involvement with children and their families; in addition, ensure all other child/young peoples documentation is completed and up to date before the end of shift. Report any unusual occurrence in the childs appearance, condition or behavior to management, where necessary adhere to child protection policy. Answer telephone and act in a polite, professional manner, were possible dealing with any queries, otherwise leaving a clear accurate message for management. Act as an ambassador for Courtyard Care Ltd at all times. Ensure daily log, memo file and handover file are checked and completed Ensure diaries are checked and adhere to, delegating responsibilities were necessary. Take part in and ensure thorough client handover takes place ensuring client confidentiality at all times. To work in conjunction with the key workers and management in evaluating ongoing care needs and child/young persons development. To be aware of the emotional, psychological and social needs of the children/young person. To demonstrate empathy and sensitivity to others that is non-judgmental and shows respect for their beliefs, values and culture. Liaise with multi-disciplinary professionals and form inter-agency links and networks. Oversee coordination of the shift ensuring all agreed policies and procedures are adhere to. Take responsibility to keep yourself up to date with any changes in plans, risk assessments etc. for the children/young people including read over files when returning from annual leave or any absences. Attend all staff meetings and any extra responsibility meetings relevant to your role. Use appropriate methods and language to communicate in a succinct and clear manner, to listen and take account of others views and needs. Show understanding and use logic to communicate. Implement and use appropriate methods of communication to provide consistency, structure and predictability encouraging positive engagement. Legal and Ethical To know the importance of parental involvement in decision making and the legal requirements regarding parental consent Have knowledge of the rights of the child in conjunction with Childrens Regulations and Quality Standards, Every Child Matters and the importance of giving them information according to their level of understanding. To be personally responsible in demonstrating your awareness of the relevant legislation within childcare in particular Childrens Regulations, Childrens Home Quality Standards and all other Policies, Procedures and Guidelines for Courtyard Care Ltd Have a clear understanding of the role and function of OFSTED. Ensure the provision of the service adheres to the statement of purpose and all relevant legislation. To hold the company values and have pride in your work, acting as an ambassador for Courtyard Care Ltd at all times. To have an up to date understanding of Safeguarding Children Procedure and Looked after Children Procedure. Training: To support the management by keeping up to date with the training programme for whole staff team in line with the Workforce Plan. Attend all relevant courses, in-service training days and statutory annual updates in line with the training programme. Identify own training needs which ensures your competence to meet all the needs of the resident children/young people. Develop a personal development plan with staff team for whom hold supervisory responsibility. Maintain personal responsibility for personal training and being professionally updated. To act as a mentor during induction, orientation for all staff and delegate support for new members of the team, ensuring they achieve competence within their probation period. Maintain an overall awareness of current issues in any identified field required for the smooth running of the home. General Be responsible for promoting ongoing improvements in the overall successful running of Courtyard Care Ltd. All staff will be expected to attend and contribute to staff meetings and senior staff meetings. Work as an effective member of a multi-disciplinary team creating positive working relationships. All annual leave will be booked in accordance with Courtyard Care Ltd policy and directly through the management team. Take responsibility for the coordination of evacuating the home in case of a fire, adhering to the evacuation procedure. You are expected to report on duty at commencement time of shift, any lateness must be reported to management and documented on the rota and in the daily log. Any sickness should be conducted as per policy and a back to work form must be completed on return to work. Any sickness must be reported directly to the senior staff on shift and management and recorded on the rota. It is your responsibility to ensure any staff returning from sickness, complete sickness form and read back over all documentation up to their last day in work. At work overcome difficulties, setbacks and pressures to get things done, understanding the impact of related complex needs and to recognise and encourage commitment in others. Support children/young people with complex needs to experience life opportunities which promote the growth of individuals to their maximum potential.

Are you looking for an exciting opportunity in operational management? Look no further, come and work with us and join our mission to create a ‘Better Bolton’.

We have a fantastic opportunity to join the Family Care Division as an Operational Business Manager (or Clinical Service Manager if from an AHP or nursing background). We are seeking an individual of high calibre, with NHS management experience, that is both inspirational and highly motivated to support the delivery of high quality care through operational leadership.

In this role you will be required to work closely with our Clinical Leads as well as experienced speciality teams to provide both operational management and strategic direction. A proven ability to engage clinical and managerial teams is essential, as is the ability to deliver high performing services within budget, in a cycle of continuous improvement. You will be encouraged to generate and develop ideas and reporting to the Deputy Divisional Director of Operations for Family Care.

We can also offer you a significant amount of support to develop yourself further, including access to our Bolton Operational Manager development programme, bespoke personal development plans, coaching and mentorship and 1:1 support from your operational colleagues.

This role will cover Childrens services, including outpatient, and community. The role requires an individual with passion, commitment, excellent communication skills, vision and the desire to drive standards and lead on service improvement.

To manage and co-ordinate the ongoing work and service development of the operational area using strategic, business and operational skills to ensure the service meets required performance targets, in line with national requirements, local strategies and objectives.

This will require the Operational Manager to provide business and managerial support to the Clinical Teams in order that the activity, quality, safety and financial objectives are successfully delivered. In particular the Operational Manager will be responsible for ensuring that patients receive treatment within contractually agreed waiting time maxima for the whole service.

The Operational Manager will need to develop good working relationships with other Divisions and branches within the same Division. Ensure that a locality orientation is blended with a pan-Trust focus where required, and that there is constructive, collaborative working with colleagues within the trust at all times and external Trusts and agencies as required.

To develop and sustain links with key primary, specialist, secondary and tertiary care colleagues, to facilitate integrated care pathways and congenial working arrangements.

To Deputise for the Deputy Divisional Director of Operations.

Why Bolton?

Bolton NHS Foundation Trust is an integrated provider of acute, intermediate and community health care serving the population of Bolton. This provides us with an opportunity for our services to work closely with our partners in primary care and the local authority to ensure a seamless service for our patients.

Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.

The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.

For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.


This advert closes on Tuesday 3 Sep 2024

Proud member of the Disability Confident employer scheme

For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.