Total 13 Manager level Customer Service job vacancies in Brighton, SXE, BN1

Morgan Hunt's Social Care team are proud to be working exclusively with Mind in Brighton and Hove on their search for a Service Manager (Advocacy)

As Service Manager, you will be responsible for managing a team of project staff to provide high quality mental health services.

Founded in 1971, Mind in Brighton and Hove are a trusted provider of mental health services in the city and across Sussex. Committed to challenging inequality, discrimination and stigma, particularly in relation to minority and socially excluded groups, Mind in Brighton and Hove believe in equal opportunity.

Providing advice and information, advocacy and support services, the Advocacy Service is an integral part of the charities mission to empower those struggling with mental health to live a full life and be empowered to do so.

Some of the main duties include:

• Ensuring all services are client focused and promote service user involvement
• Ensure all services are of high quality and represent best practice
• Ensure all services are delivered in accordance with contract requirements
• Undertaking effective line management including regular supervision and annual appraisal
• Responsible for improvement and development of services, in line with service user's needs
• Developing and maintaining effective professional relationships with staff, volunteers, trustees, partners organisations and more.

We are looking for someone with experience with managing and delivering mental health services, advocacy experience or knowledge would be an added bonus. You should have experience managing staff and volunteers and have experience managing contracts.

We are happy to consider someone at a Team Leader level ready to take a step into management however you must have had experience overseeing paid members of staff.

The role is based in New England Street, Brighton however you will be required to travel around the West Sussex area so a car driver is desirable.

This role is a really exciting chance to be part of an incredible team at Brighton Mind who have grown tremendously over the past few decades.

The role is 4 days a week and the salary £36,561 is pro rata.

To find out plenty more about the position please contact Amara Howe, Mental Health Specialist Recruiter at Morgan Hunt.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

About The Role
About The Role
Morrison Water Services is currently looking to recruit an Office/Operations Support & Resilience Manager for our Southern Water Frameworks based in Falmer.
As Office & Operations Support & Resilience Manager, you will report to the Contract Director. You will be a highly organised, efficient multitasking and flexible individual who is keen to be part of a vibrant office environment. As part of the role for Operational and Resilience support duties, you will provide support to the Senior Management Team and ensure that the MWS Southern Water Programme runs smoothly and efficiently.
The Falmer office will have approximately 30 personnel, hot desks and multiple meeting rooms and be shared with other contractors and clients. The role also provides ad hoc support to business development and support where required to the Framework senior Leadership Team including managing Framework management information hub, managing access to Group Policies and procedures, assisting with compliance for Absence, sickness and holiday reporting, Timesheet and overtime collation along side other key duties such as co-ordinating Events and Briefings, Management Diaries for Client/Monthly Framework Reporting.
As our programme of work develops, regional offices will be established and some travel to support set up and manage additional members of the team that may be required to support the management of these. This will involve some level of travel, however, will not require working away from home or overnight visits.
This Role is a full time office based role.
As a Office/Operations Support & Resilience Manager your duties and responsibilities will be:

- Management of office facilities, including liaison with the Clients Facility Management Team
- Management of support services
- Ensuring satisfactory IT services, escalating to Internal IT help desk, where required and oversee problem resolution
- Developing strategy for office layout, ensuring space is maximised and availability of hot desks for visitors
- Branding and environment to show a professional image
- Maintaining sickness, absence, and holiday information
- Responding to changing requirements such as space for temporary project and meeting room management
- Assistance with ensuring all legal HR policies are in place and up to date
- Assist with maintaining all data protection regulations and GDPR regulations
- Scheduling and organising conferences and events
- Maintain filing systems and office organisation
- Compilation of various reports within strict timescales
- Coordination of Senior Management team diaries
- Prioritising and drafting correspondence, reports and presentations etc, using Microsoft Office
- Administrative tasks related to office operations, which may include coordinating office supplies, and ensuring smooth day-to-day functioning;
- Assists managers by providing administrative support, managing schedules, and handling various tasks related to organizational management.
- Ordering all IT Equipment & consumables - Maintaining an accurate asset register, tracking company assets, and ensuring their proper utilization and maintenance.
- Onboarding & MWS staff training matrix administration. Implementing and improving the onboarding experience for new employees.
- Work directly with new hires, facilitate introductions, provide training, and offer support throughout the initial employment phase, set up & maintain user accounts (office 365, SharePoint access, Salesforce)
- Managing payroll & overtime sheets, checking commercial report & ensuring zero errors
- Track, and manage training initiatives for MWS staff
- Ensure employee Engagement surveys, reviews and outcome implementation
- Chair Contract Improvement Group and Communicate outcomes and ensure implementation of appropriate initiatives; Contribute to Leadership Team Meetings
- Assure and Test Business Continuity Plans
- Ensure Maintenance of Stakeholder Mapping and Engagement Plan
- Booking travel & hotels (using most cost efficient options), arranging events
- Keeping SharePoint pages up to date & updating relevant news & information
- Identify and Train 2no. Existing staff to provide resilience

Skills and Knowledge Requirements:

- Previous experience in a similar role
- Knowledge of Microsoft Office, marketing and presentation tools
- Understanding of business communication tools and processes
- Self motivated and able to work on own initiative, with excellent planning and time management
- Effective communication skills whilst maintaining high levels of confidentiality
- Efficient and well organised individual, with the ability to continually prioritise workloads to meet tight deadlines
- Strong teamwork skills

What’s in it for you?

- Matched Pension Scheme
- Company Car or Car allowance with Fuel Card or Salary Sacrifice Car Scheme with Fuel Card
- Hybrid Working
- Private Health Care and Health care Cash plan (family level)
- 25 days' annual leave plus 8 days' bank holiday
- Access to our Employee Assistance Programme
- Life Assurance
- Enhanced Maternity and Paternity policy
- Access to My Rewards which provides fantastic reductions on 1000’s of purchases including Mobile Phone, Utility bill & top retail brand discounts.

Our Vision
At Morrison Water Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
#mws

About The Company
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland. We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service. We are committed to profitable growth both organically and through acquisitions. M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
At M Group Services we recognise and value the benefits from our workforce diversity. We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.

Who we are: The Grace Eyre Foundation is a charity based in Brighton & Hove and the wider Sussex community that has been working with people with a Learning Disability and autistic people since 1898. Our mission is to work towards being led by people with Learning Disabilities and autistic people to deliver high-quality housing, support and activities in their local communities. The people we support tell us that they want “good support from kind and friendly people” – so that is what we are looking for!

Introduction to the role: We are recruiting a Service Manager to be part of the Choices team at Grace Eyre. The role is to manage a supported living service for people with learning disabilities and autism.


Brief outline of the role: As Service Manager in a Grace Eyre Supported Living service you will expected to supervise a team of Support Workers and a Team Leader, ensure the quality of the service and ensure the people we support are living their lives in line with the Grace Eyre Charter.


Equity, Diversity and Inclusion: No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.

Staff benefits include:
• Enhanced holiday entitlement
• One paid celebration day a year
• Cost of living support package such as rental deposit scheme
• Cycle to work scheme
• Generous refer-a-friend scheme
• One paid volunteering day a year
• Enhanced sick pay
• Enhanced employer pension contribution
• Enhanced death in service
• Training and development opportunities
• Flexible working opportunities.

We are also:
• A living wage employer
• Accredited as a Disability Confident Leader
• Accredited as an Investors in People employer

Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.

Please apply by filling in an application form. You can also apply by completing an accessible application form, downloading this and emailing it to recruitment@grace-eyre.org. Please state clearly which job you are applying for and the location when emailing recruitment.

If you are unable to complete our application form or if you require any additional support or reasonable adjustments, please contact us on the recruitment email above

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Customer Service Team Leader - Brighton & Hove City Council

Location: Bartholomew House & Hove Town Hall

Salary: £16.63ph PAYE

Contract: Temporary, Full time

ASAP Start

Guidant Global have an exciting opportunity for an experienced Customer Service Team Leader to join the Customer Services Team at Brighton & Hove City Council.

Working in liaison with and reporting to the Security & Customer Service Manager, you will be leading and inspiring team members to deliver outstanding service, supporting all council services, external stake holders and customers that rely on Customer Service Centres, Switchboard and Reception Units.

We are looking for a strong, flexible leader, based at two Customer Service Centre sites this is a varied role where you will be line managing 6 customer service team members. To fulfill the Customer Service Team Leader role you will have experience of line managing staff in a customer service setting, conducting 121' and managing PDP's for your team members.

Your role will entail:

• To lead,develop and manage the customer service teams, inspiring a strong, positive and united team spirit, especially during periods of difficulty.
• Coach and mentor each team member in line with each individual's Personal Development Plan (PDP)
• Conduct team's scheduled 121 meetings
• To prepare staff and service for times of change particularly contentious issues and support and lead the team through change
  
• Motivate team to ensure all are engaged to perform in the most effective way

This is a fully on-site based role with no at home working, your time will be split between the two Customer Service Centres to meet business needs.

We are looking for someone with the below skills and experience:

• Good problem solving and analytic skills
• Experience of line managing staff, prioritising workloads and practising time management
  
• Great customer service skills, you will be the first line of enquiry
• Brilliant people skills
• Experience of dealing with difficult members of the public in a customer service environment
• Excellent and confident communication skills dealing with senior managers, the public, stakeholders and other staff
• Experience of working in a local authority environment providing customer services (desirable)

If this sounds like you please apply now!

Guidant Global is acting as an Employment Business in relation to this vacancy.

Job Description

Nursery Manager

Salary: Up to £44,000

We are seeking a passionate and dedicated Nursery Manager to join our client's team and oversee the daily operations of their nursery. The ideal candidate will have a strong background in early childhood education, exceptional leadership skills, and a proven track record of providing high-quality care for young children.

Qualifications

• Level 3 in Early Years or above
• Proven experience in a leadership role within a nursery or early childhood education setting
• Strong knowledge of child development, early childhood education best practices, and regulatory requirements
• Excellent communication, interpersonal, and organizational skills
• Ability to lead and motivate a diverse team of educators and support staff
• First Aid and CPR certification (or willingness to obtain)

Benefits:

• Heavily discounted childcare
• Wellbeing day
• Healthcare cashback plan
• Staff recognition
• Online benefits - earn cashback and enjoy discounts
• Training and progression opportunities

Responsibilities

• Oversee the day-to-day operations of the nursery, including managing staff, scheduling, and ensuring compliance with all licensing and regulatory requirements
• Create and maintain a safe, nurturing, and inclusive environment for children to learn and grow
• Develop and implement age-appropriate educational programs and activities that support children's cognitive, social, and emotional development
• Build and maintain positive relationships with parents, ensuring open communication and collaboration in the care and education of their children
• Conduct regular staff evaluations, provide ongoing training and professional development opportunities, and ensure all staff members adhere to best practices in early childhood education
• Manage the nursery budget, monitor expenses, and identify opportunities for cost savings while maintaining high standards of care and education

Reference: WILL79446/TH

INDCHI

Soft Service Manager (FM) - Brighton

£50,000 + Bonuses + Corporate benefits

Carbon60 are looking to recruit an experienced Soft Service Manager to join their client's site in Brighton, to oversee the events and hospitality services.

We are looking for someone who is willing to be flexible to cover the events which may also occur on the weekends. Someone who is used to managing staff within a hospitality setting.

This is a great opportunity for someone wanting progression and stability in a corporate environment.

• Permanent
• £50,000 + bonuses and corporate benefits
• 40hrs 5/7 to include all match days with flexibility to meet demands of events and business needs

Role:

• Lead the team to deliver scoped services daily across catering, vending, hospitality, retail and any other required areas
• Develop and implement operational procedures and standards to ensure high-quality service delivery
• Coordinate and supervise Managers, including hiring, training, performance management
• Conduct regular reviews and audits to maintain operational efficiency and service quality
• Build and maintain strong relationships with the client and its employees, ensuring their needs and expectations are met or exceeded
• Act as the primary point of contact for all catering, hospitality and vending service inquiries, concerns and feedback, and cascade accordingly
• Develop and manage budgets for all parts of the contract
• Monitor and report on financial performance including revenue, expenses, labour and profitability
• Oversee corporate events and functions ensuring all are executed smoothly, meeting all client requirements and company standards
• Ensure compliance with H&S regulations, and ensure all team are trained with appropriate qualifications
• Conduct regular inspections and audits to maintain compliance

Person Specification:

• IT literate - Microsoft & financial systems
• Proven experience as a GM or at least 5 years in a DGM role
• Strong leadership experience / ability to drive and manage change
• Knowledge of food safety regulations and best practice
• Experience with site audits
• Proficient in financial management and budgeting, including proven experience in managing a P&L statement

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Deputy Customer Experience Manager

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

Theatre Royal Brighton is Grade II* listed and one of the oldest theatres in the UK. First established in 1764 and on its current site since 1807, it has been in almost continual operation to the present day. This iconic theatre welcomes 200,000 people a year through its doors to more than 300 performances. Five minutes from the beach and situated in the heart of the city, we offer a packed and varied programme of incredible shows plus a full schedule of amazing creative learning activities. Theatre Royal Brighton has played host to all the greats: Kean, Thorndike, Dietrich, Olivier, McKellen and many more.

We are recruiting for a Deputy Customer Experience Manager to lead an excellent front of house service and deliver a first class audience experience for our visitors. You'll support and motivate the team to achieve their day-to-day sales targets from our various bars, kiosks, and at-seat delivery service, and proactively work to improve what we offer to our customers. You will be the key contact in the Customer Experience Management department to deal with all aspects of staff, personnel needs, rotas and timesheet management. You'll be working in a friendly, dedicated team in a dynamic, exciting venue - so this is an ideal opportunity if you enjoy working in a varied, busy role with a diverse range of people.

Interested? Please click on the link to view our full Job Description!

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk

Are you a Clinical Service Manager or Ward Manager (Senior Mental Health Nurse) looking for a new opportunity to work in an organisation that will help you to develop and achieve your goals to become the best you can be? If so, join our team at Brighton & Hove Clinic.

As the Clinical Services Manager, you will liaise with all members of staff and stakeholders to deliver a service-aligned to an outstanding outcome within the CQC regulatory agenda, and act as a clinical and operational expert for clinical services, ensuring exceptional care is delivered and staff are supported.

As a senior member of Brighton & Hove Clinic, you will manage the effective implementation of clinical interventions and treatment designed to enhance the operation and quality of clinical services evaluating through clinical governance and audit.

Your responsibilities will include

• Managing and developing a highly skilled and motivated workforce through recruitment, selection, development and performance management processes.
• Managing the delivery of the clinical services business plan ensuring the effective and efficient management and control of staffing, budgets, materials and equipment.
• Supporting and contributing to the maintenance of the business relationships liaising with referrers and prospective purchasers.
• Promoting an effective working relationship across the multidisciplinary teams.
• Contributes to the development of Elysium policies, procedures, processes and initiatives.
• Ensuring clinical services comply with statutory regulations and current legislation meet quality standards and deliver against key performance indicators.
• Ensuring site objectives are being met and encouraging a high quality of service to attract new service users.

To be successful in this role

• A relevant professional qualification and recognised post-registration qualification
• Full membership/accreditation with a relevant professional institution
• A detailed understanding of statutory regulations
• Financial and people management skills
• Relevant experience including previous supervisory/managerial experience for a group of professional staff.

What you will get

• Annual salary of £60,000
• The equivalent of 33 days annual leave inc. Bank Holidays – plus your birthday off!
• Free meals and subsidized parking
• Wellbeing support and activities to help you maintain a great work-life balance
• Career development and training to help you achieve your career goals
• Pension contribution to secure your future
• Life Assurance for added peace of mind
• Enhanced Maternity Package so you can truly enjoy this special time

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person’s individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.

Job Purpose: Support and manage the Youth Work team to provide the Youth Work programme including planning, face to face delivery, funding and safeguarding. Report and agree delivery plans with CEO. Ensure staff meetings, supervision and training take place and that recording, evaluation and reporting are in place.
We are looking for an efficient youth work leader; someone who is willing to get stuck in and join our warm and enthusiastic team. Importantly, we are looking for someone who can demonstrate they are passionate about wanting to support and work with young people along with sharing their expertise and knowledge alongside the CEO with the wider team.
Full details can be found on our website.

Essential Criteria
Qualifications and Experience
● Level 3 JNC qualified or relevant youth work qualification and experience.
● Experience working with young people (aged 13 - 19 years old) in youth work
settings.
● Experience in developing Youth Work Programmes.
● Experience in managing staff teams.

How to apply:

Please send a thorough cover letter addressing all aspects of the Job Description along with your CV to office@brightonyouthcentre.org.uk

SCFT Healthy Child Programme (HCP) is recruiting a Clinical Service Manager to provide leadership and support to our service delivery in Brighton and Hove.

You will be an experienced registered Specialist Community Public Health Nurse - Health Visitor with extensive experience leading and managing teams within the Healthy Child Programme and perhaps other teams.

Whilst your focus will be the leadership of the Health Visiting teams in Brighton and Hove, you will work closely with your colleagues locally in B&H 5-19 services and West Sussex 0-19 HCP, providing leadership and quality oversight as part of the broader SCFT HCP leadership team.

You will work with the team leads and clinical colleagues across Brighton and Hove HCP to deliver health visiting services.

This involves provide the leadership and support to teams to deliver the contractual requirements, and work with teams to promote the wellbeing of staff.

You will benefit from working jointly with the leadership team across the SCFT HCP (Brighton and Hove and West Sussex) on shared projects and processes.

Being able to work both autonomously and within a team is essential.

You will be an excellent communicator, compassionate leader and be solution focused in your approach.

You will be able to foster good working relationships with your teams, our colleagues within SCFT, including corporate services, and stakeholders outside of our trust such as Early Help, Safeguarding and Social Care and will be able to provide clinical leadership as required and within role, knowing when to escalate issues as appropriate.

You will have excellent digital skills which will support the level of performance and quality monitoring, reporting and actions required to ensure the service delivers high quality care across all areas.

You will have an excellent understanding of electronic patient record systems, electronic staff record systems, incident reporting, health and safety and infection control systems and to be able to use this data to monitor quality and safety of your teams.

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?
• Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
• Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
• Excellent training and development opportunities
• Research opportunities
• Cost-effective workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
• Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast
• Access to a wide range of benefits and discounts for NHS staff

You will have understanding of and implement the principles of quality improvement , change management and use these to enable the delivery of service developments and change.

Please see the attached Job Description and Personal Specification for main responsibilities and skills and experience required for the role.


This advert closes on Thursday 9 May 2024

You will have understanding of and implement the principles of quality improvement , change management and use these to enable the delivery of service developments and change. Please see the attached Job Description and Personal Specification for main responsibilities and skills and experience required for the role.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

Hourly

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.