Total 96 Manager level Customer Service job vacancies in Chilton, Leeds or Glasgow., OX11 0RQ

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

IT Support Manager

Leeds / Manchester Office + Home working

Up to £50,000

Your new role

I am currently recruiting for an IT Support Manager for a legal firm to support the IT Helpdesk in both the Leeds and Manchester office. This role will take overall responsibility for delivering IT support services to the Manchester and Leeds offices to achieve clearly stated business goals and performance targets. Responsibilities will include all aspects of day-to- day management, involvement in firm-wide projects and co-ordinating with the teams in other offices to deliver a high standard of IT service consistently across the firm.

Responsibilities

Manage the day-to-day delivery of the IT service functions within the Leeds & Manchester offices and ensuring the effective deployment and usage of resources to the firm's users. Working with colleagues across the firm to ensure standards of service are maintained and consistent.

Establish and operate systems to monitor progress, capacity and performance of systems taking corrective action where standards are nearing pre-determined thresholds.

Recognise and actively seek ways to exploit IT to address complex business issues both of a standard and innovative nature.

Ensure the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major disruption to normal service.

Represent the Firm at a high level, both externally and internally, formally and informally, to establish the IT support team as a credible business function.

Advise the Firm's users and management regarding the delivery, cost, availability and functionality of services and systems and develop an effective partnership with suppliers and users.

Be approachable and available to staff and colleagues alike.

Responsible for assigned technical development projects and ensuring these projects are completed within planned timescales and resource estimates.

In cooperation with the Director of IT and the IT services manager, be responsible for all aspects of managing the Manchester and Leeds IT support team including:

Training new and temporary staff by designing induction programmes and monitoring progress.

Ensuring adequate staff cover during holidays, sickness, lunch breaks and absence.

Conducting annual performance review meetings, ensuring staff are aware of the standard of work required and monitor performance, as required.

Training and developing staff to ensure they have the skills and knowledge to meet job and department objectives.

Attending any meetings or training sessions as required

Carrying out any further duties as required by the Director of IT or IT services manager

Experience needed

Previous knowledge of legal applications e.g. document management systems, customer relationship management systems, practice management systems, digital dictation and case / matter management

Excellent working knowledge and understanding of Microsoft operating systems, server and client, Microsoft 365, Intune (MDM)

Experience supporting modern workplace technologies such as AV and Room booking systems

Good understanding of user hardware (user devices - laptops, mobiles) and working styles

Previous supervisory experience and ability to delegate tasks effectively

Previous experience of performing a similar role in a comparable environment

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Regional Support Manager- Nursing Homes
Scotland
Circa £65,000 plus car

An exciting & rare opportunity has become available to join a forward thinking & progressive organisation as a Regional Support Manager for their homes based in Scotland.

What makes a successful Regional Support Manager?

A nurse with an active PIN (RGN/RNLD/RMN) or exceptional experience in Nursing homes & an abundance of Nursing Home Management or peripatetic Home Manager experience. You will have a proven track record of turnaround experience (CI) and be passionate about supporting others to achieve mutual goals in an elderly Nursing Home setting . You will be forward thinking, a team player & be dedicated to providing the highest levels of care to residents at all times with a high level of knowledge on CI & all relevant Health & Social policies & procedures.

This role requires Nursing home experience therefore applications from supported living/domiciliary care/housing association management will not be considered.

What is the day to day role of the Regional Support Manager?

The primary role of the Regional Support Manager is to support the Home managers in their remit. This includes supporting them through CI inspections, people management, disciplinary matters, auditing & a general support for any issues that arise in the homes, you will be the first point of contact & the go to' person for every home manager that you will support.

As part of the role you will work from home along with travelling to the homes which are predominantly located in the Ayrshire/Glasgow area.

What do you get in return?

• Highly competitive salary of circa £65,000
• A bonus scheme
• Generous holiday allowance
• Pension scheme
• Car Allowance/mileage
• An excellent work/life balance
• Fantastic career progression opportunities
• An in-depth training & induction programme
• Management of your own diary
• The opportunity to join a growing & supportive organisation

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
• Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

Please see job description for full details. Managerial To deputise for the Head of BSW Talking Therapies and Wiltshire Talking Therapies Service Manager as appropriate. To line manage a team of mental health Practitioners including sickness, appraisals and performance etc. To oversee audits and to report any difficulties to the Service Manager. To provide cover for other members of the Senior Management Team. Recruit staff as required. To be a member of the Executive and Senior Management Team, including attending meetings and giving advice to the Head of Talking Therapies/service manager as appropriate. Appropriately manage time for clinical work and managerial responsibilities. To initiate in-service development and expansion. To over see the organisation and supervision of the work of the Assistants and PWPs. To liaise with other Primary Care Services. To liaise with Secondary Services. To oversee training in conjunction with the Head of Service. To be aware of budgetary constraints. Maintain a Talking Therapy manual compliant service. Monitor and follow up patients in line with guidance. To allocate and support staff as discussed with the Head of Talking Therapies and Wiltshire Service Manager. To supervise staff as appropriate. Induct and supervise new members of staff. To represent the Service and deliver presentations both internally and to outside organizations e.g. ICB and national organizations especially those related to Talking Therapies. To oversee links with voluntary and community organisations, educational and recreational opportunities and resources in the local area which may be of benefit to clients referred to the service. To oversee the design and delivery of psycho-educational courses. Professional: To participate in the Talking Therapies business and professional meetings as appropriate. To be aware of and comply with all policies, procedures and directives of the Department, Service and AWP. To maintain and further develop high standards of therapy and psychology practice through co-operative work with other practitioners of all disciplines and involvement in professional audit. To comply with British Psychology Societys/ BABCP/ other regulatory bodies Code of Conduct as well as procedures and government legislation as it applies to the Service. To oversee the research in the service. To instigate and be involved in research as required. Clinical Governance: To support the Service manager in the development and implementation of effective Clinical Governance across the Talking Therapies Service. To support and participate in multidisciplinary audit in the service. To promote the use of effective interventions in the service. To participate in Clinical Governance processes in the service and in the profession. To help in the design of audit forms. Access GP data systems and input clinical notes. General: To participate in liaison meetings with GPs and other members of the Primary Care Health Teams as appropriate. To participate in locality meetings. To participate in audit and personal review activity as required. To compile and return statistics and activity levels as required and monitor and act on statistics. To undertake such further training as might be required to maintain an appropriate level of expertise. To participate in individual and peer supervision. To be aware of and comply with all policies, procedures and directions of the department, service and AWP. To participate in the research activities of the service and publish articles. To participate in disseminating good practice by publication and presentation.

ABOUT THE ROLEAs a Residential Team Leader at a Barchester care home, you'll help to make our residents' lives stimulating and fulfilling so that we can deliver the person-centred care and support they deserve. Always focusing on respecting our residents' independence, privacy, dignity and choice, you'll lead and supervise our Carers and Senior Carers with the support of a Registered Nurse or Care Practitioner. We'll rely on you to make sure individual care plans are followed to the letter so that we can achieve the highest standards. You'll also ensure each resident has lots of quality one-to-one time. The role of Residential Team Leader here also involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures. Across everything you do, you'll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment. ABOUT YOU You'll need senior-level care experience to join us a Residential Team Leader. You'll also have supervised others and developed a good understanding of how to provide clinical care for the older person. As well as that, we'll look for a Level 3 NVQ or Advanced Diploma in Health & Social Care plus a willingness to undertake the assessor qualification. Enthusiastic, tenacious and full of integrity, your caring approach and strong communication skills mean you always inspire trust in others. Most of all, you'll share our commitment to maintaining a vibrant, supportive culture that empowers our people to put our residents and their families first. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

About the Role

Due to our continued growth, we are now seeking an enthusiastic and dedicated individual to join our team as Business Development Manager in our South Division.

ABOUT THE ROLE

Your focus as our Business Development Manager will be to provide professional commercial and marketing direction and support for the MMCG South Division.

Reporting into the Head of Business Development with a wider link to the regional operational teams, the role will be central in driving occupancy, revenue, new funding streams, and tender opportunities whilst providing a best practice commercial sales approach for the group. You will be responsible for day-to-day tasks associated with business development, including identifying and pursuing new business opportunities, and developing and maintaining commissioner relationships.

Other responsibilities will include:

Research and identify new business opportunities including growth areas and new markets through analysis, lead generation, and networking.

Build and maintain strong relationships with customers, and key stakeholders

The development, and ongoing relationship with key partners for referrals - Social Services, Local Authorities, Integrated Care Boards, Discharge Teams, Hospitals

Develop proposals tailored to the specific needs of prospective Commissioners

Review contracts, and pricing with commissioners to ensure mutually beneficial outcomes

Responding to invitations to tender and managing the bidding process

Developing and implementing plans to deliver budgeted occupancy and revenue targets.

Delivering the group’s proposition and increasing word of mouth recommendation aligned to the groups strategy.

ABOUT YOU

Our ideal candidate must have:

Experience in a previous Business Development / sales position, essentially in the healthcare sector

A full driving license

A team ethic, with the ability to be decisive, self-motivated, proactive, flexible and adaptable.

Strong communication and interpersonal skills

Alongside a competitive salary of £55,000, Car Allowance of £6,000 and bonus scheme we also offer the following industry leading benefits,

Private medical cover (Bupa) single cover company funded*

4x salary life assurance – company funded after 6 months service

Pension Scheme with Royal London

Personal car leases via salary sacrifice*/**

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Proud member of the Disability Confident employer scheme

For further information, please download the attached job description that will outline all requirements for the post.

About You As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently. With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations. You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills. You will also bring; Previous managerial experience managing people and financial resources. Experience in a healthcare setting although highly desirable is not essential Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues. Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety HND or Degree, DMS or other post-graduate management qualification A full job description and further information can be downloaded from the right hand side of this page. Location: BPAS Leeds Third Floor, 7 Eastgate, Leeds LS2 7LY BPAS Bradford The Ridge Medical Centre, Cousen Road, Bradford BD7 3JX Salary:£42,073 - £50,871 per annum, depending upon skills and experience. There is also a £500 cluster allowance for the satellite unit. Working Pattern: 36 Hours per week | Flexible during business hours Monday to Saturday. Interested so far? Don't delay, apply today! This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Please see attached job description for more information regarding the role of senior nurse care manager.

Shop Manager

Unit 5A , Gallagher Shopping Park, Port Glasgow, Glasgow, PA14 5AU
37.5 hours per week including weekends
£12.10 per hour plus competitive reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Glasgow shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 11/11
Interview date: TBC

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org

https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Team: Centre

Location: Glasgow

Work pattern: 35 hours per week to include weekends

Salary: Up to £30,058.37 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Deputy Adoption Centre Manager:


Work with the Centre Manager, ensuring the required level of employee cover at all times and to provide effective cover in the absence of the Manager
Ensure the welfare of all cats in our care and ensure that all administrative and maintenance procedures are completed to a high standard that is in keeping with our vision.
To plan and direct the activities of the cat care employees in agreement with the Centre Manager
To handle the homing and accepting of cats and kittens and ensure completion of the necessary forms and ensure minimum veterinary standards are carried out by a suitably qualified person.


About the centre team:


Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.
Our team is made up of an Adoption Centre Manager, Deputy Adoption Centre Managers, Senior Rehoming and Welfare Assistants, Volunteer Team Leader, Rehoming and Welfare Assistants and a Receptionist


What we’re looking for in our Deputy Adoption Centre Manager:


Supervisor/team leader experience, ideally within an animal welfare environment or organisation
A confident communicator with excellent interpersonal and organisational skills.
Knowledge of the prevention and control of infectious diseases in cats
A driven, positive and enthusiastic individual with plenty of initiative and the ability to thrive under pressure
A full UK, manual or automatic driving licence as you may on occasion be required to drive centre vans


What we can offer you:


range of health benefits
25 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here


Interested? Here’s how to apply:

Application closing date: 13 November 2024

Interview date: 25 November 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:


anonymised application form
In-person interview at the centre


Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Job Ref: AM13469Branch: Klarent Hospitality Head OfficeLocation: Klarent Hospitality, GlasgowSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 10/10/2024Closing date: 12/11/2024

Our IT Function within Klarent Head Office have an exciting new opportunity for a hands-on IT Professional to join our dynamic team in the role of Service Delivery Manager with a strong focus on compliance and governance.

The Person:

• Have extensive experience within IT based roles inclusive of IT Service Delivery Roles
• Have previous experience in project management and the monitoring of this in addition to support management inclusive of SLAs, escalation and trend analysis.
• Have a strong understanding of IT Service Management processes and best practices such as ITIL in addition to a strong focus on compliance and governance
• Is an analytical thinker with the ability to make informed decisions and find creative solutions to complex problems
• Is comfortable to work in collaboration with others in their team and/or other functions however can also work autonomously and is committed to seeing through from start to finish
• Qualifications

• PM skills – Prince 2, PMP
• Hospitality experience preferred

Particular skills / experience

• PMS
• POS
• Telecoms
• Data networks
• Office 365 Administration
• Sharepoint Administration

The Role:

• Oversee the delivery of IT services to internal team members at all levels, ensuring that all services are delivered in accordance with agreed SLAs and KPIs whilst reviewing and implementing policies and procedures related to IT service delivery and compliance.
• Ensure that all IT services are compliant with relevant regulatory and legal requirements, such as GDPR, latest PCI Standards, and that appropriate controls are in place to manage risk.
• Manage the relationship with third-party suppliers, ensuring that their services are delivered to a high standard and that they are aligned with our compliance and governance requirements.
• Project Management of IT Services within any agreed projects.
• Lead incident coordination and guide the team in case of any IT incidents.

The Benefits:

• Hybrid Working – 4 Office Days & 1 at home
• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent hotel rates for friends & family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Lunch provided

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

To find out more, visit https://www.klarenthospitality.com.

Klarent Hospitality is a leading hotel investment and management company.

We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.

Klarent Hospitality was established in 2015 and we have a proven track record in delivering operational excellence, exceptional customer experiences and superior performance through people development, active management and smart investment.

Deputy Care Manager

Working across our 3 Leeds Extra Care Services (Seacroft, Tingley, Woodlesford)

Permanent, part time (18.75)

Salary £30,000 pa (£15,000 pro rata) and great benefits including Health Cash Plan 

On call shift payment of £14.30 per session

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Deputy Care Manager (known internally as Client Services Manager) and lead our Reablement team to deliver person centred care and support and make it a Great Place To Work for our colleagues!

We support older people aged 55+ with varying care and support needs to live independently in their own home with peace of mind. We offer high quality living in our 3 beautifully designed Extra Care Housing apartments with a variety of on-site facilities including assistive technology, 24/7 on site wellbeing and care provision, restaurant, café, hair/beauty salon, cosy communal lounges with family area, activity room and picturesque landscaped gardens. It’s a real hub within the local community. Brilliant isn’t it!

Typical day as a Deputy Care Manager (known to us a Client Service Manager)

• Leading our team of reablement workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
• You’ll coach your team and manage individual and team performance
• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK

You have

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others
• Experience of delivering support in a housing or care environment

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. You’ll be reporting to Melissa our Registered Manager, working alongside our Care and Support team and our housing management team too.

Job details

• We can be flexible on start and finish times and working days.
• You are required to take your turn at being on call (approximately a couple of weeks per year)
• Able to use technology to send emails, write reports and use our internal systems.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across Professional Standards in England to deliver the statutory requirements of the Performers List Regulations and Responsible Officer Regulations. The role supports the delivery of the required outcomes relevant to the implementation of these regulations and underpins the responsibilities set out in the Responsible Officer Regulations. The post holder is responsible for providing professional expertise regarding the performers list work and to work in partnership with all stakeholders to drive forwards the service transformation required. The post will support the team in co-ordinating and facilitating training across NHS England. The role supports regions to ensure that they develop appropriate subject matter expertise and technical skills, to ensure effective delivery of NHSEs statutory functions. The postholder will also be responsible for ensuring the maintenance of a central repository of information and ensuring legal and other advice is shared appropriately.

What skills and experience we're looking for

The Farnley Academy are seeking to recruit an inspirational colleague to the role of On Call Manager. This role is of great importance to our work as an Academy in ensuring a calm and orderly learning environment.

The ideal applicant will have:

• Knowledge of behaviour modification techniques.
• Knowledge of the social, emotional and mental health needs of young people.
• A passion for education and making a difference.

What the school offers its staff

As a trust, we want to ensure that professionals at every stage in their career have the opportunity to enjoy expert support and training. We are pleased to offer a generous benefits package to our team – as we work together to create a rewarding future for all including:

• Membership to a local government pension scheme.
• Access to an Employee Assistance Programme which provides confidential professional advice and support 24 hours a day, 7 days a week.
• A commitment to continued investment in our professionals, supporting every member of staff throughout their career in the trust.
• Discounts and online offers at major high street/online retailers.
• £2k Cycle to work scheme.

Further details about the role

The Farnley Academy is a high performing Ofsted Outstanding (2023) school located in the West of Leeds. At TFA we are wholeheartedly dedicated to ensuring that all students in our care receive a first class education and achieve their goals in life, whatever they might be. Our staff value each of our students as individuals and work tirelessly to ensure that students achieve excellent GCSE examination outcomes, and also develop into positive members of society. It is through our valuing of the individual and our consistently high expectations that we will achieve our vision of providing ‘An Exceptional Student Experience for all’.

If you would like to know more about our Academy please visit our website at www.farnley.leeds.sch.uk.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.