Total 69 Manager level Customer Service job vacancies in Congleton, Cheshire

About the Senior Support Worker role:

Hourly Rate: £14.50 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Crewe

Shifts Available:Days 0800-2000 & Nights 2000-0800

Speciality: Mental Health and Learning Disabilities

Benefits of the Senior Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development

On going support from our team of other Support Workers and our Nurse Care Manager

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

This role is Supporting a Female in her own home who has autism non-communicative but can make her needs known he can display behaviours that challenge and signs of anxiety and distress and requires staff to support her with this. She is unaware of some risks and requires support to meet this need. She has a good sense of humour and very much enjoys water play, watching TV and walking. The young female will need support with maintaining her own home, promoting independence and supporting with aspects of her daily living.

Duties for this Senior Support Worker role?

Manage a core staff team of 10+ Support workers

Completing and overseeing monthly rotas

Monitoring staff compliance

Carrying out Supervisions, spot checks and Annual Appraisals

Carrying out and updating Risk assessments and Care Plan reviews

Liaising with CCG and other professionals and the office

Applicant requirements:

Transferable management skills in the care sector

Able to attend The Management of Actual or Potential Aggression (MAPA) training which is provided by Sugarman Health and Wellbeing

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC

Are you a passionate and caring Registered Nurse looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Registered General Nurse.

The Role

Providing outstanding leadership for care staff
Supporting residents with a range of complex needs and dependency levels
Provide clinical nursing to residents including medication management, infection prevention and control procedures, e.g. wound care, catheter management
Continuously strive towards ensuring clinical excellence within the home
Developing tailored care plans to delivering excellence across everything you do

Some of our benefits you’ll receive by joining the Care UK family

Paid Annual NMC Registration (T&Cs apply)
Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Wellbeing support

About You

An NMC Registered Nurse
Understands clinical assessment tools like Waterlow and MUST
Experienced in writing comprehensive care plans

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

About the Senior Support Worker role:

Hourly Rate: £14.50 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Crewe

Shifts Available:Days 0800-2000 & Nights 2000-0800

Speciality: Mental Health and Learning Disabilities

Benefits of the Senior Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development

On going support from our team of other Support Workers and our Nurse Care Manager

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

This role is Supporting a Female in her own home who has autism non-communicative but can make her needs known he can display behaviours that challenge and signs of anxiety and distress and requires staff to support her with this. She is unaware of some risks and requires support to meet this need. She has a good sense of humour and very much enjoys water play, watching TV and walking. The young female will need support with maintaining her own home, promoting independence and supporting with aspects of her daily living.

Duties for this Senior Support Worker role?

Manage a core staff team of 10+ Support workers

Completing and overseeing monthly rotas

Monitoring staff compliance

Carrying out Supervisions, spot checks and Annual Appraisals

Carrying out and updating Risk assessments and Care Plan reviews

Liaising with CCG and other professionals and the office

Applicant requirements:

Transferable management skills in the care sector

Able to attend The Management of Actual or Potential Aggression (MAPA) training which is provided by Sugarman Health and Wellbeing

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC

IS Project Manager - NWROCU
Rate: £23.72 - £30.82 per hour
Contract: 12-month contract
Location: North West Regional Organised Crime Unit (NWROCU)
Job Purpose:
The IS Project Manager is responsible for the successful implementation of IS projects assigned by the manager of the ICT projects team, ensuring projects meet agreed specifications, timelines, and budgets. This role involves identifying the tasks necessary to complete a project, calculating the required resources and budget, and collaborating with system owners and NWROCU teams to ensure smooth execution.
Key Responsibilities:

• Develop and agree on project plans, including resources, timelines, and budgets with system owners and key stakeholders.
• Manage and coordinate the implementation of IT systems across large and complex organisations.
• Monitor and manage project progress to ensure successful completion within defined timelines and costs.
• Work with NWROCU users to understand requirements and propose viable IT solutions.
• Motivate and coordinate internal project teams and external suppliers, ensuring efficient collaboration.
• Negotiate changes with users and manage supplier relationships to meet project specifications and cost targets.

Knowledge and Experience:

• Educated to degree level or equivalent.
• Completion of a formal training course in the management of ICT projects.
• Proven experience in implementing IT systems or similar projects in large organisations.
• Familiarity with one or more project management methodologies (e.g., PRINCE2, Agile) and experience using them in multiple projects.
• Broad knowledge of different IT systems to assess proposed solutions and understand their impact.
• Strong interpersonal skills to liaise with users, understand requirements, and present solutions effectively.
• Excellent project management skills to plan, coordinate, and manage all resources and ensure project success.
• A diplomatic yet authoritative approach to facilitate cross-functional meetings and manage complex projects.

Contact:
If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk.

Location: Chester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're now looking for Registered Care Managers who are as passionate about what they do as we are to join our team.

Working for Helping Hands is like owning your own Domiciliary Care company but with the support of a nationally recognised and well-respected brand. As a Registered Care Manager you will have the flexibility to make decisions that put the quality of life of your customers and Carers first

Main Responsibilities

• Day-to-day management of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.
• Holding the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Actively seek new business opportunities and support the commercial growth of the branch.
• Regularly review the operation of the branch to ensure that all customer needs are met.
• Ensure that all policies and procedures are communicated and implemented effectively within the branch.
• Support branch staff and carers with their training and development.

About You

To be successful in this role you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. You'll also need to have a full UK driving licence and access to your own vehicle.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Your new company
My client, a leading utilities organisation based in Warrington, is seeking a professional Customer Service Manager to join their team on a permanent basis.
The organisation is dedicated to providing exceptional service and innovative solutions to a variety of customers and clients alike.
Due to the expansion of the customer service team, they are now seeking a skilled Customer Service Manager to manage a team of advisors and team leaders.

Your new role
Based within contemporary offices, the position is being offered, full-time, Monday to Friday, with a hybrid model in place.
Some of your duties will include but not limited to
Manage and develop a team of advisors and leaders, ensuring high performance and job satisfaction
Lead the wider team in delivering exceptional customer service across all channels, phone, email, online, ensuring timely and accurate resolutions to enquiries and issues
Track key performance indicators such as customer satisfaction, response times, and issue resolution rates.
Regularly review and analyse team performance to identify areas of improvement
Continuously assess and improve customer service processes to increase efficiency
Work closely with other departments, operations, compliance, accounts to ensure smooth service delivery
Ensure the team adheres to industry regulations and company policies, maintaining high standards of service at all times
Utilise customer feedback and insights to make informed decisions on service improvement

What you'll need to succeed
Minimum of 3-5 years of experience in a customer service management role, ideally within an office-based environment
Proven experience managing and developing teams with a track record of driving performance
Strong analytical and problem-solving skills with the ability to identify trends and implement effective solutions


What you'll get in return

Competitive salary
Pension scheme and private healthcare
25 days annual leave, plus bank holidays
Free parking
Hybrid model

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the Senior Support Worker role:

Hourly Rate: £14.50 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Sandbach

Shifts Available:Days 0800-2000 & Nights 2000-0800

Speciality: Mental Health and Learning Disabilities

Benefits of the Senior Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development

On going support from our team of other Support Workers and our Nurse Care Manager

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

Here at Sugarman Health and Wellbeing we are currently recruiting a Senior Support Worker to support a young man with Learning difficulties and Autism in his own home in Sandbach

You would become an essential part of his existing care team in this fulfilling and exciting role. We are looking for someone who has an inspiring attitude to promote bespoke care.

Duties for this Senior Support Worker role?

Manage a core staff team of 10+ Support workers

Completing and overseeing monthly rotas

Monitoring staff compliance

Carrying out Supervisions, spot checks and Annual Appraisals

Carrying out and updating Risk assessments and Care Plan reviews

Liaising with CCG and other professionals and the office

Applicant requirements:

Transferable management skills in the care sector

Able to attend The Management of Actual or Potential Aggression (MAPA) training which is provided by Sugarman Health and Wellbeing

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC

About the Senior Support Worker role:

Hourly Rate: £15 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Sandbach

Shifts Available:Days 0800-2000 & Nights 2000-0800

Speciality: Mental Health and Learning Disabilities

Benefits of the Senior Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development

On going support from our team of other Support Workers and our Care Manager

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

Here at Sugarman Health and Wellbeing we are currently recruiting a Senior Support Worker to support a young lady with Learning difficulties and Autism in their own home in Sandbach

You would become an essential part of their existing care team in this fulfilling and exciting role. We are looking for someone who has an inspiring attitude to promote bespoke care.

Duties for this Senior Support Worker role?

Manage a core staff team of 10+ Support workers

Completing and overseeing monthly rotas

Monitoring staff compliance

Carrying out Supervisions, spot checks and Annual Appraisals

Carrying out and updating Risk assessments and Care Plan reviews

Liaising with CCG and other professionals and the office

Applicant requirements:

Transferable management skills in the care sector

Able to attend The Management of Actual or Potential Aggression (MAPA) training which is provided by Sugarman Health and Wellbeing

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHSAND

What skills and experience we're looking for

Closing date: Wednesday 23rd October 2024

Start date: ASAP Contract type:37 hours per week - Term-time only

Salary:Grade 5 points 8-14 £24,702-£27,334 (Pro-rata salary £20,702-£22,908)Contract term:Permanent

Sir Thomas Boteler Church of England High School is a Good School in all areas “with Outstanding Leadership and Management” (OFSTED 2021 and SIAMS 2017). Our Christian Ethos underpins all aspects of school life and ‘Through God, We Care’ about all our young people, staff, parents and community. This is an exciting opportunity to join a school which is thriving and is also an excellent opportunity for a highly motivated, ambitious and hardworking individual to develop their career as we believe, ‘High Expectations, High Aspirations, and High Standards – You will succeed’. Sir Thomas Boteler Church of England High School is part of The Challenge Academy Trust (TCAT), which has primary through to Sixth Form provision. Therefore, there are many exciting cross phase professional development opportunities on offer for the successful candidate.

We are looking for:

• Inspiration, passion, energy and a love of learning
• Dedication and commitment to our Vision, Values and Christian Ethos
• An individual who will go above and beyond what is expected
• Aspirations for future career development
• Willing to make a contribution to the wider life of the school
• High standards of appearance, professional conduct and expectations of staff and students
• A positive ambassador for Sir Thomas Boteler Church of England High School and TCAT within the wider community

What the school offers its staff

We can offer:

• A vibrant school community
• A school with an exciting future and desire to continuously improve
• Highly motivated and talented staff with a strong team ethic
• A warm friendly atmosphere based on Christian values of Hope, Compassion and Endurance
• Wonderful students who want to succeed
• A wide range of cross phase experiences and opportunities through our Multi Academy Trust (TCAT)

At The Challenge Academy Trust, we are building a culture that champions better work and working lives across the Trust; a framework to support and develop our workforce from ‘hire to retire’. We are committed to providing a workload that is fair and reasonable, work environment where employee health and wellbeing are actively supported and promoted and structured personal and professional development.

Our staff offer also includes:

• Access to the Local Government Pension Scheme / Teachers’ Pension Scheme.
• An Occupational Sick Pay Scheme (entitlements based on service).
• Access to TCAT+ our Reward & Wellbeing platform, including access to retailer discounts, discounted healthcare cash plan, cycle to work scheme and online resources to support physical, emotional, professional, financial and social wellbeing.
• Access to a comprehensive CPD framework through ‘Education Connect’ our professional development arm, and online resources from the National College’.

The Challenge Academy Trust is committed to promoting the safeguarding and welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments are made subject to an Enhanced DBS check. We are an Equal Opportunities Employer, and our employment policies, procedures and practices are regularly reviewed to ensure compliance with legislation. We are committed to creating a workplace culture that is inclusive, positive, and fair with opportunity for all.

For further details and application forms visit www.boteler.org.uk

Please use the ‘Support staff application form (Word)’ Please download and save to your computer before editing. (CV’s are not acceptable)

Deadline for applications: Wednesday 23rd October 2024 at 12noon

Interview date: Thursday 31st October 2024

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Deputy Home Manager
Location: Knutsford, WA16
Salary: £24.00 per hour (£49,000 per annum) + paid breaks & benefits
Hours: Full-Time, Days (40 hours per week, 8am-4pm shifts)

Time Recruitment is seeking an experienced Deputy Home Manager to join our client's charming Victorian care home, located near Knutsford Town Centre. This family-run, award-winning group has consistently been recognized as a Top 20 Large Care Home Group for the past three years and is renowned for its dedication to staff development, inclusion, and diversity.

The home, rated 'Good' in all CQC categories, is managed by a highly skilled nurse-qualified manager. As Deputy Home Manager, you will work closely with the manager and a dedicated, long-standing team to provide exceptional care across a 48-bed facility offering residential care, dementia care, general nursing, palliative care, and dementia nursing, with a particular focus on end-of-life care.

Key Responsibilities:
* Oversee and support the nursing team
* Ensure high standards of clinical governance and auditing
* Lead staff development and training initiatives
* Rota planning and skill-mix management
* Assist with CQC preparations and assessments
* Provide hands-on resident care
* Liaise with residents' families and ensure excellent communication

Benefits:
* Comprehensive induction and training
* Clear career development and progression opportunities
* Employee Assistance Programme
* Blue Light Card Scheme
* Paid DBS check
* Provided uniform
* Paid breaks
* NMC PIN renewal paid annually

For more information about this role, please contact Sarah Taylor at Time Recruitment, or apply below!

!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As our Deputy Manager, you will assist in managing operations within the home in order to reach or exceed goals while assuring the provision of high-quality care. You will be in charge of overseeing the care staff and will be expected to assume full management in the event that the Home Manager is not present.

Through direct instruction and by setting a good example, you will assist in training and supervising care staff in all facets of their work. You will help the Home Manager with pre-admission assessments of residents, ensure that each resident's care plan and daily records are kept up to date, and foster effective communication with the residents' families and other organisations.

Reports to: Home Manager



This role could be for you if you have;

- Previous Deputy Home Manager experience.
- The ability to engage with the service users to understand their needs in order to provide excellent services of care.
- Good working knowledge of CQC standards.
- The ability to build and maintain excellent working relationships with external care professionals, families, visitors and staffing team.
- Ability to promote ownership of care programs by fully involving service users and their families in developing, agreeing and evaluating care programs within the home.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Deputy Manager Clinical

Are you an organised, methodical nurse who is passionate about delivering positive change? At Care UK you can build a fast-moving nursing career whilst helping our residents fulfil their lives. This is a great opportunity for a passionate and hands on nurse to join the home as a clinical deputy manager.

The ideal colleague will be a personable and hands on nurse who is passionate about delivering best practice and be someone who is looking to join a hardworking and friendly team. At you can expect the best quality care combined with a warm welcome from the team.



What you’ll do

Supporting and deputising for the Home Manager, you will provide inspiring leadership to nursing and care colleagues and oversee the delivery of high quality clinical and pastoral care.
You will be the homes nurse expert and your role will be a combination of utilising your nursing skills as well as your managerial and leadership skills.


You will focus on residents with complex needs, so it’s vital that you can conform with the latest guidelines, take far-reaching decisions and maintain the highest levels of clinical governance, whilst regularly auditing practices and procedures, Care plan development and assessments, Walk rounds, Look after all our residents alongside the team and offer personalised centred care.



Where you’ll work

We aim to be innovative in everything we do and are always looking for new ideas to bring into the home.


Our home provides residential, respite and nursing care for older people, including individuals with Alzheimer’s and other forms of dementia.


Our friendly, dedicated team makes sure that each resident feels settled and that their loved ones feel welcome at all times. We support everyone to carry on doing the things that are important to them, so that they can stay as active and independent as possible.
We offer residents lots of choices and always involve them in decisions about their care. And all of our activities are based around residents’ own interests and abilities.



Who you are

An NMC Registered Nurse (RGN, RMN or RNLD), you will be well versed in care planning processes and fully familiar with clinical assessment tools.


You will be keen to develop your leadership skills and clinical knowledge, capable of building close relationships with residents and their families, and determined to drive continuous improvement.



Who we are

Care UK are a multi award winning company who have recently been voted the UKs Best Residential Care Provider of the year, people are our passion and are at the heart of what we do. We are an honest and caring company who look for passionate individuals who care as deeply as we do.

Due to our highly personal and patient-centred approach we have seen rapid growth. We are one of the UKs leading independent healthcare providers who have a progressive new build project where we will see over 15 new build homes open across the country to add to our current portfolio of over 150 homes across the UK in offering expert residential, nursing, dementia and end-of-life care for older people.



What we offer

You can expect competitive pay, access to a company paid web based system for your PIN re validation, bank holiday enhancements, paid DBS check, child care vouchers, cycle to work scheme, thousands of online and in-store discounts and free uniform, Further training and qualifications, Development and progression, Support, guidance and a caring working environment.

We are looking to recruit for a permanent position for a prestigious care service in the Wilmslow area of Manchester.

This service provides a wrap-around care setting for vulnerable girls with EBD / Trauma and neglect in a residential setting.

They believe in working together to provide a safe and stable home that promotes British values, rights and diversity.

They help students from 8 to 18 years of age to help them overcome social and educational inequalities and encourage youths to become active and resourceful in their community. They work with a variety of outside agencies and resources to help provide award-winning care and protection.

This home is a 4 bed home and has excellent fascilities to help children overcome trauma. They are a tight-knit workforce who excel in all they do. They will accept a Deputy for this position to enable someone to move up.

Your new company.
Hays Recruitment are proud to be working in partnership with a dynamic home which works with children's emotional behaviour disorder (EBD) service in Wilmslow, Manchester - they require a motivated and reliable Registered Manager to come onboard with their already established and award-winning service. This is a full-time contract with full training and DBS provided. You will have the opportunity to be a part of and run this established setting.

Your new role.
In your new role as a Registered Manager will see you working with leadership to ensure a smooth day-to-day running of the service. You will help run the development, implementation, and maintenance of exceptional care services and will lead, by example, managing the team, completing service/care reviews, and training. You will be working Monday-Friday and must be flexible with your working pattern.

What you'll need to succeed.
In order to be successful with your application, you need:

- Full "Right to Work" in the UK
- A minimum of 2 years of referenceable experience- NVQ Level 3 in Child and Young People Workforce as a Deputy- Has supervised and ran a team for at least a year
- Has deputised for a year-
- Will have a robust training programme for CPD
- Has level 5 leadership and management (or enroled and soon to finish)
- Has a track record with Ofsted and a provable history of "GOOD" rating
- Will have supervision and mentoring



What you'll get in return
If you are successful with your application, you will have the full support, dedication, and guidance of a senior social care expert recruitment consultant, as well as a wide range of benefits which include:

• Free training
• Free DBS
• Refer a Friend scheme
• Access to exclusive vacancies
• Career progression
• Competitive Salary between £70,000 and 75,000 per annum DOE
• Pay increase once probation is passed
• The ability to work Monday-Friday
• The opportunity to be a part of running an existing home

What you need to do now:

If you would like information regarding this role or an informal chat about your next career move, please contact me on the details below.

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