Total 11 Manager level Customer Service job vacancies in EX2 5AZ

For further information about this role please see the attached job description and person specification.

For further information about this role please see attached the job description and person specification.

Service Manager Vacancy
Location: DExeter
Ref: OC19027
Salary: up to £45,000 basic + Bonus

We are currently recruiting for a Service Manager for our clients main dealer site in the Exeter area.

This is a superb opportunity for a Service Manager to work for a busy and well established main dealer site, working for a strong brand. We can look at Senior Service Advisors or Workshop Controllers looking for that next step in their career.

You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.

You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department and someone who will make the department their own. This is a busy department with a strong reputation within the area.

We will look at some from either a prestige or volume background as it's individual and proven qualities that we are looking for.

A proven and solid Aftersales/Service Management background is essential as we need the individual to be of the highest calibre

Main Dealership experience is essential. At least 3 years

Relevant systems experience such as Kerridge, Pinnacle and 1 Link would also be advantageous

INDSR

Octane Recruitment
Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat.

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

About the role
The Guinness Partnership has an exciting new opportunity for an Area Housing Manager (Extra Care) to oversee and monitor the delivery of housing management services in Guinness Extra Care housing across the South West.

You will be leading a team of Extra Care Scheme Managers across the region, ensuring that Guinness deliver a visible, accessible, face to face service to renting customers, shared owners, and homeowners, ensuring the delivery of great customer service. You will work collaboratively with adult social care commissioners and other key stakeholders to ensure that our homes are let in line with targets, as well as ensuring our sites are well maintained and health & safety compliance actions are completed on time.

You will need a full UK driving licence and your own vehicle for this role, as you will be expected to travel between the schemes in Devon, Bristol, Bath, Swindon and Gosport (mileage is paid).

What we're looking for
We are a customer-focussed organisation, we know that how we do things is just as important as what we do. You will not only be highly self-motivated, but you will also have exceptional customer service skills and willingness to go the extra mile, to get the job done.

Essential Experience

• Experience of leading, managing and motivating remote teams in a high-performance culture.
• Experience in delivering exceptional service to a diverse range of customers through others.
• Experience of managing and prioritising resources effectively to meet demand.
• Ability to analyse data and draw conclusions to improve performance.
• Ability to present information in a clear and concise way to senior managers and other stakeholders, to support and influence decision-making.

Essential Qualifications

• Level 5 Institute of Leadership & Management or Level 4 Chartered Institute of Housing, or higher.

Desirable

• Experience of housing, estates and tenancy management policy, practice, and regulation, including H&S.

In return for your hard work, we offer:

• Competitive salary - £44,415 per annum
• Life assurance
• Competitive Pension Scheme (up to 9% on a matched basis)
• Employee Assistance Portal
• Healthcare Cash Back Plan
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

Closing date: 9am on Tuesday 10th September 2024. Interviews will be held in our Bristol office on Monday 16th September.

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

About the role
The Guinness Partnership has an exciting new opportunity for an Area Housing Manager (Extra Care) to oversee and monitor the delivery of housing management services in Guinness Extra Care housing across the South West.

You will be leading a team of Extra Care Scheme Managers across the region, ensuring that Guinness deliver a visible, accessible, face to face service to renting customers, shared owners, and homeowners, ensuring the delivery of great customer service. You will work collaboratively with adult social care commissioners and other key stakeholders to ensure that our homes are let in line with targets, as well as ensuring our sites are well maintained and health & safety compliance actions are completed on time.

You will need a full UK driving licence and your own vehicle for this role, as you will be expected to travel between the schemes in Bristol, Bath, Swindon, Gosport and Devon (mileage is paid).

What we're looking for
We are a customer-focussed organisation, we know that how we do things is just as important as what we do. You will not only be highly self-motivated, but you will also have exceptional customer service skills and willingness to go the extra mile, to get the job done.

Essential Experience

• Experience of leading, managing and motivating remote teams in a high-performance culture.
• Experience in delivering exceptional service to a diverse range of customers through others.
• Experience of managing and prioritising resources effectively to meet demand.
• Ability to analyse data and draw conclusions to improve performance.
• Ability to present information in a clear and concise way to senior managers and other stakeholders, to support and influence decision-making.

Essential Qualifications

• Level 5 Institute of Leadership & Management or Level 4 Chartered Institute of Housing, or higher.

Desirable

• Experience of housing, estates and tenancy management policy, practice, and regulation, including H&S.

In return for your hard work, we offer:

• Competitive salary - £44,415 per annum
• Life assurance
• Competitive Pension Scheme (up to 9% on a matched basis)
• Employee Assistance Portal
• Healthcare Cash Back Plan
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

Closing date: 9am on Tuesday 10th September 2024. Interviews will be held in our Bristol office on Monday 16th September.

INDCARE

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Proud member of the Disability Confident employer scheme

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: The successful candidate will be responsible to lead a team of established service administrators, providing administrative and secretarial support for a team of Consultants. This is a varied and busy role that is vital to the smooth running of the department. We are looking for a friendly, organised person who will need to be able to demonstrate commitment and excellent communication skills. Applicants need to be flexible and will need to be able to work independently on their own initiative as well as being a good team player. In return we can offer a range of in-house training courses to support the role and provide staff with the opportunity to up-skill and progress through their career. Leadership skills are vital to this role to ensure a cohesive working environment for the whole team. Working Pattern: 30 hours per week Interview Date: Tuesday 13th of August 2024 For further information please contact: Charlotte Preston, Admin Line Manager, on charlotte.preston23@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

For more information on the Job Description and Responsibilities please click the link below. More detail about the role The Urgent Community Response SW Team Manager will be based at Tiverton District Hospital within the Health and Social Care Community team. The post holder will fulfil all tasks and work as part of a management team. In order to meet the needs of the service, the post holder may be required to work in other areas throughout the Eastern Devon locality as they are an Integral part of the Health and Social Care directorate. The geographical area is Mid Devon, Tiverton and Cullompton. Although primarily office based, travelling will be required across the locality to meet with staff and attend meetings on behalf of the service. Working Pattern: 15 hours over 2 days per week which can be flexible Interview Date: Wednesday 24th July 2024 For further information please contact: Malcolm Jones, Locality Business Manager on 07443 268914 or malcolm.jones10@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

McOpCo are partnered with Lifetime Training to recruit the next generation of Apprentices into McDonald's! Weather you have just left school or are looking for a change of careers, there's a role for you from crew member to team leader and beyond. All interviews will take place across August, with employment starting in September.

As a Customer Experience Leader, having the ability to build rapport with others in a genuine and natural way is key for this role.

What your apprenticeship will offer:

● You'll work towards a Level 2 Customer Service Practitioner Standard - which is equivalent to 5 GCSES!

● You'll receive day to day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 121 basis in your workplace by one of our expert trainers every 4-6 weeks via face-to-face visits or remotely over telephone or Skype.

● The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours.

● You'll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment.

● They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

What your role will involve:

As a Customer Experience Leader apprentice, you will:

● Bring our Values to life in your restaurant to deliver hot fresh food, in a clean and friendly environment, giving every customer a great experience.

● Consistently deliver the highest standards of quality, service, and cleanliness in the restaurant.

● Act as a host; be approachable, friendly and anticipate customer needs.

● Completing tasks and activities in line with training/SOCs, company guidelines and management direction.

● Adhering to McDonald's standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.

● Taking responsibility for your training in all areas; looking for opportunities to improve and develop.

● Following the 'Fix Up, Work Sharp' guidelines and taking pride in your personal appearance.

Deliver Customer Experience:

● Make it special - act as a role model - be welcoming, personalise your comments and connect with your customers with confidence.

● Make it genuine - give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic

● Adapt to each customer's needs - be customer confident and provide an individual experience that exceeds their expectations, e.g.:

Treat all customers and colleagues with courtesy and respect.

Be patient with customers who need help, offer to explain the menu.

Get to know regular customers and treat them individually.

Use positive gestures, e.g., offer to clear trays, help parents with pushchairs or make a child's visit special, direct queues during busy periods.

Support in store events with enthusiasm.

● Answer customer queries confidently and professionally - keep up to date with knowledge on our food and promotions.

● Monitor food quality being consumed by customers.

Benefits:

● Holiday pay

● Pension scheme

● Flexible working

● Free staff meals & employee discounts on selected McDonald's food

● Opportunities for training and development

● Discounts at major high street retailers

● Exclusive employee competitions

● Uniforms

● Service awards

To see the full list, please follow this link: https://people.mcdonalds.co.uk/restaurant-opportunities/customer-experience-leader/

Being you at McDonald's:

Our customers come from all walks of life and so do we. We are proud of our McFamily which includes people from a wide variety of backgrounds, all offering something unique to our company. If you share our passion for delivering great customer experience, you will find a home at McDonald's!

If you feel you can already demonstrate, or quickly learn the above skills, start your apprenticeship journey and apply today!

At McDonald's, you will be working towards a Welsh Diploma in Customer Service (Level 2) over the course of 15 months.

Join Our Team as a Home Care Team Leader! Take the Next Steps in Your Career!

Are you an experienced Care Worker looking for new opportunities in the Home Care Sector? Look no further!

Radis Community Care have an opportunity for a compassionate and skilled Team Leader to join our team at Edwards Court, Exeter.

What We Offer:

• Competitive salary based on a 37-hour contract.
• Wide range of service users, including the elderly and individuals with physical and/or learning disabilities.
• Tailored care plans to meet the unique needs of our service users, whether it's brief daily visits or 24-hour live-in care.
• Short and long-term care options available.

About the Role: As a Team Leader, you will play a vital role in providing specialized support to individuals in our extra care complex. At Radis, we recognize each person as an individual, tailoring our services to their specific needs and maintaining a consistent approach throughout their lives.

As the first point of contact for the care package, your responsibilities will include:

• Conducting supervisions, meetings, and providing support to the Care Workers.
• Scheduling and allocating work to ensure personalized care for each client.
• Assisting with medication and personal care tasks.
• Offering support within the community.

Benefits You'll Enjoy:

• Mileage allowance for cars and bikes.
• NEST pension scheme with contributions from Radis.
• Exciting opportunities for career progression.
• Fully structured induction and ongoing support for all new starters.
• Refer a friend program with a minimum payment of £100 per recommendation and unlimited payments (subject to conditions).
• Minimum of 28 days annual leave for full-time contracts.

Skills and Qualifications Required:

• Previous experience as a Team Leader is advantageous but not essential.
• NVQ Level 2 in Health and Social Care is required, with a desire to work towards Level 3.
• Excellent written and verbal communication skills.
• Willingness to learn and adapt to meet clients' needs and expectations.

Additional Requirements:

• Enhanced DBS check is mandatory for this role.
• Possession of a driving license with access to a vehicle is advantageous, as some travel may be required.

About Radis: Since 2001, Radis Community Care has been a leading provider of community-based social care and support for vulnerable adults and children in England and Wales. Our focus is on helping people live independently in their own homes and be active members of their local communities.

Take the next step in your career and make a meaningful difference in the lives of others. Apply now to become a valued member of our dedicated team!

At Radis Community Care, we embrace diversity and equal opportunities, welcoming applicants from all sections of the community.

INDTL

Proud member of the Disability Confident employer scheme

Deputy Manager needed in a Children's Home in Swindon

Start Date- ASAP
Location - Swindon
Duration - Permanent
Hours per week - Full time
Salary - £28,000 - £34,000 per annum dependent on experience

Description:

• You will have the opportunity to make a huge difference within a child's life. You will meet a variety of children and young people, some of whom may require high levels of supervision and support
• You will not only ensure the welfare and care of each child but also give guidance and support to all residential workers
• You will be committed to making a difference, this includes being responsible for staff supervisions, leading shifts, ensuring placement plans are followed, policies, procedures, risk assessments, rotas and making that education is supported

What is required?

• NVQ Level 3 Diploma in Residential Childcare
• Have at least 2 year's experiences within Residential Childcare and working alongside young people
• Drivers license and access to a vehicle

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week.
* Ltd and PAYE payment options available.
* Annual training budget of up to £250 and continued online CPD training.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.

Proud member of the Disability Confident employer scheme