Total 12 Manager level Customer Service job vacancies in Eastbourne, BN21 2UD

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Supply Assurance Manager

Location: London

Contract: Temporary (2 month initial)

Rate: £32 Per Hour Umbrella (PAYE Inc. £28.69, PAYE Exc. £25.60)

Start date: ASAP

*Hybrid Working*

Contact: miraj.hussen@servicecare.org.uk

Job Description

Service Care Solutions is recruiting on behalf of a prominent local authority in London for a dedicated and skilled Supply Assurance Manager. This role will focus on managing the local authority's supply chain assurance, financial systems, and complex data analytics to support high-level operational production. The successful candidate will play a pivotal role in driving strategic decision-making, identifying cost efficiencies, and ensuring compliance with regulatory and governance standards. As a key contributor to community wealth-building initiatives, this role also involves delivering training, insights, and reports across procurement and supply functions to promote best practices and align with the authority's progressive procurement strategy.

Main responsibilities

• Conduct and manage supply chain assurance, financial systems analysis, and analytics for high-level operational production. Oversee data-driven insights and complex supply maintenance activities, flagging any operational concerns in a business partner approach.
• Generate, analyse, and present key metrics, performance indicators, and reports across procurement, contracts, risk assessments, and spend analysis. Ensure data is accurate, secure, and accessible, leveraging digital tools to present user-friendly insights for organisational stakeholders.
• Track budgets, spending, and variances while identifying opportunities for cost reduction and efficiency improvements. Support strategic decision-making through financial appraisals, savings analysis, and total cost of ownership evaluations.
• Ensure adherence to regulatory, legislative, and governance standards in supply management. Maintain compliance with data protection, confidentiality, and community-focused initiatives.
• Design and deliver guidance, training, and presentations for users on procurement and supply functions. Tailor materials to ensure alignment with governance, audit requirements, and organizational policies, promoting best practices across the procurement field.

Candidate Requirements

• Relevant qualification at Ofqual Level 5 (e.g., HND or higher) or equivalent professional accreditation. Desirable qualifications include personnel or project management certification from CMI, ILM, APM, or similar.
• Proven experience in financial management and e-invoicing systems within a large organisation, with hands-on work in supply assurance, analytics, and fraud management.
• Advanced skills in data analysis, dashboard creation, and managing systems/databases to drive innovation and support corporate objectives.
• Demonstrated success in managing dispersed teams, delivering complex projects on time, and motivating staff to achieve performance targets.
• Strong ability to address and resolve complex issues diplomatically, ensuring policy implementation and effective communication with stakeholders.

If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Are you a proactive and organised individual with a passion for administration and support? We are seeking a dedicated Business Administration Manager to join our dynamic team. In this role, you will play a crucial part in ensuring the smooth operation of our services while fostering positive relationships with residents, staff, and visitors.

We offer some excellent rewards & benefits including:

• We offer all team members 1 free meal per shift.
• Enhanced Bank Holiday pay.
• Increased Annual Leave entitlement. Team members who work with us for 3 years or more, get extra annual leave.
• Cycle to Work scheme – Why not save money on commuting costs and improve your health at the same time.
• Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
• Company sick pay which is over and above the statutory entitlement. (subject to length of service)
• Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&C's apply).
• Recognition and staff appreciation initiatives.
• Long service awards.

And much more……….

Location: Beechwood Grove, 44-48 E Dean Rd, Eastbourne BN20 8EH

Hours: 40 hours per week

Pay: £35,000 Per annum

Contract: Full-time, Permanent

Shift: Days

What You Will Be Doing:

• Assist the management team with recruitment processes, ensuring we attract top talent.
• Create and maintain comprehensive resident and employee files.
• Conduct thorough screening of all staff in line with safer recruitment processes.
• Support the employee and resident lifecycle administration.
• Provide an efficient and effective office management service.
• Ensure financial and regulatory compliance within the service.
• Complete regular reconciliations of accounts, including personal allowances, invoices, and petty cash.
• Administer payroll hours, ensuring payroll deadlines are met.
• Assist the Registered Manager with any debt queries.
• Foster positive relationships with residents, staff, relatives, and visitors.

What You Need:

• At least 2 years of previous experience in office administration.
• Excellent IT skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Highly organised with the ability to manage and coordinate multiple projects effectively.
• Self-motivated and flexible, with a commitment to meeting the needs of the service.
• Strong time management skills and the ability to work to deadlines.

“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family

• Family
• Integrity
• Respect
• Exceptional
• Sustainable

Why Join Us?

At Oakland Care, we believe in supporting our team members and providing a positive work environment. You will have the opportunity to make a meaningful impact while developing your skills and advancing your career.

If you are ready to take on this exciting challenge and contribute to our team, we want to hear from you!

Apply now!

If you’re ready to start your journey and make a difference, then don’t delay and apply today!

What skills and experience we're looking for

• Do you enjoy working in a busy and varied environment?

• Are you highly organised, effective and looking for your next challenge?

• Are you flexible, forward thinking, resilient and able to work under pressure?

• Do you possess high emotional intelligence?

• Can you work under pressure whist remaining calm and approachable?

• Do you understand the importance of safeguarding young people?

If the answer is ‘yes’ to these questions then Gildredge House wants to hear from you.

We are looking to appoint an exceptional candidate to fill the post of Assistant Head of Year (Non-teaching/Support Staff) The Assistant Head of Year will be working with the Head of Year and Key Stage Pastoral Co-ordinators to provide professional and comprehensive pastoral provision for the students at Gildredge House. The main aspects of the role will be to provide effective support within the pastoral team with a focus on the behaviour, welfare, safeguarding and attendance of the students. The ideal candidates will be flexible in their approach and have the ability to think quickly on their feet.

Our school motto: 'Aspire'

If you wish to discuss the post further or would like a tour of the school, please contact us via careers@gildredgehouse.org.uk

What the school offers its staff

Gildredge House offers:

• continuity of education for boys and girls aged 4+
• an expectation of high academic standards
• strong discipline
• excellent pastoral care
• a range of extra-curricular activities
• parent and community involvement

As an employee of the school, you would benefit from:

•A two-week break in the Autumn Term, allowing for holidays to be taken out of peak season

•A supportive induction programme for new staff to the school.

•Investment into your career development through appropriate, regular CPD.

•Support and mentoring by a strong Senior Leadership Team and other experienced leaders.

•Access to a full employee assistance programme, in support of wellbeing

•Complimentary tea and coffee in our staffroom

•On-site parking A supportive induction programme for new staff to the school.

•Investment into your career development through appropriate, regular CPD.

•Support and mentoring by a strong Senior Leadership Team and other experienced leaders.

•Access to a full employee assistance programme, in support of wellbeing

•Complimentary tea and coffee in our staffroom

•On-site parking

Commitment to safeguarding

Gildredge House is committed to safeguarding and promoting the welfare of children. All offers of employment with the school are subject to pre-employment checks which will include References, Health, Right to Work in UK, a satisfactory Enhanced DBS with Children’s Barred List check and a Declaration that they are not a disqualified person under the Childcare (Disqualification) Regulations 2006.

Please refer to the job description attached. If you have any questions about this position, please do not hesitate to contact us.

We are delighted to have an opportunity to recruit a Cancer Support Worker to join our established team of Cancer Clinical Nurse Specialists within Head & Neck.

Working with speciality teams to improve the patient experience. You will work to ensure that patients are seen promptly and by the most appropriate person. You will work with the MDT to support the development of the new stratified patient support pathways.

You may be required to work cross site as the service requires. You will receive support to develop into this new role alongside our existing support worker and CNS team.

You will work mainly at the Eastbourne site however may need to work cross site at Conquest as the service requires. You will receive support to develop into this new role alongside our CNS team. Youwill play a significant role in the co-ordination of Holistic Needs Assessments and supporting our Head & Neck Clinical Nurse Specialists in Clinical activity as well and undertaking administrative tasks.

You will be supporting patients to aid in personalising their care. You will be helping to coordinate patient care and effective access in and out of the service.

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please refer to the job description attached.

If you have any questions about this position, please do not hesitate to contact us.


This advert closes on Thursday 25 Jul 2024

Proud member of the Disability Confident employer scheme

Residential Children's Services Team Leader

Location: Eastbourne/East Sussex Home/onsite (you will be expected to be in our services in the Eastbourne area)

Contract: Full time, Permanent

Specific Hours: 35 hours per week

Salary: £27,000 per annum. Additional overtime is regularly available

About us:

LCS are a leading provider of semi-independent accommodation and support for young people leaving care. Our aim is to support young people towards living independently and to achieve their dreams and aspirations. We provide young people with high quality accommodation and support them to live safely. We support young people aged 16 and over, a number of whom have complex needs including dealing with experiences of trauma and/or loss.

About you:

You will join our management team responsible for the day-to-day running of the service. The primary tasks will include supervising a team of support workers as well as undertake some direct support work yourself. You will be given excellent support and coaching from one our experienced Operations Managers, including regular supervision and formal training opportunities.

• You will hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent
• Have experience of working with young people affected by experiences of trauma and loss
• Have experience of working with challenging behaviour and or mental health issues
• Knowledge and experience in staff management
• Must be able to work well under pressure and to time limited deadlines
• Have good skills in building relationships and keeping young people at the centre of service thinking and planning
• Must have excellent leadership skills
• Hold a full driving licence and have access to a vehicle

Main responsibilities:

• To provide keywork to a number of young people, so that they achieve their aspirations and are supported to become independent
• To provide management including regular individual and group supervisions to the support work team
• To represent the service positively to a variety of young people, their families and partner agencies
• To contribute to our Out of Hours Duty Rota
• To ensure staffing rotas are prepared well in advance and to ensure cover in the event of staff absence/sickness
• To contribute to leading the team in delivering a safe and high quality service, including chairing regular team meetings and modelling a positive and child-centred culture
• To write, assess and review the quality of Initial Needs and Support Plans, Risk Assessments and Critical Incident Reports
• To deputise for the Operations Manager as required
• To communicate with young people and their parents/carers, to empower them to make informed decisions and to advocate on their behalf when appropriate
• To maintain contact with the young person's parents/carers where appropriate and in consultation with the responsible local authority
• To maintain appropriate links with the community in which the young person is placed
• To support young people to access education, employment and volunteering opportunities

Benefits:

• 28 Days Annual Leave (inclusive of Bank Holidays)
• Accredited Training
• Employee Discount Scheme
• Pension Scheme

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position.

INDRESMP

Are you looking for a leadership development opportunity or a new challenge? An opportunity has arisen for suitable applicants to apply for the post of Service Manager within the Community Health and Integrated Care Division, within the Planned Care Therapies sub-division.

The Service Manager is an integral part of the overall Divisional management structure and will support the General Manager and lead on operational management of community rehabilitation services within the Community Health and Integrated Care Division.

The successful applicant will work closely with the General Manager to support the development of the community rehabilitation services, including performance, management of day to day service issues, and progression with service transformation workstreams.

This is a full time post, however flexible working requests will be considered.
Main duties of the job



Provide operational support to the General Manager to include day to day operational duties as well as service transformation initiatives.

Coordinate effectively to ensure safe and effective operational delivery of the service, delegating responsibilities as appropriate. The post holder will manage processes by using initiative in the absence of senior managers to ensure any concerns or issues are appropriately managed.

Plan and organise operational functions within the service to deliver efficient structures and processes to meet service targets, whilst demonstrating appropriate influencing skills with supporting departments to ensure the needs of the service are met, including coordination of internal and external activities and escalation as appropriate to the senior leadership team.

We are proud to provide ‘Outstanding’ care and be a great place to work

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.

In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.

In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Please refer to the job description attached.



If you have any questions about this position please do not hesitate to contact us.


This advert closes on Monday 8 Jul 2024

Proud member of the Disability Confident employer scheme

Residential Children's Services Team Leader

Location: Eastbourne/East Sussex Home/onsite (you will be expected to be in our services in the Eastbourne area)

Contract: Full time, Permanent

Specific Hours: 35 hours per week

Salary: £27,000 per annum. Additional overtime is regularly available

About us:

LCS are a leading provider of semi-independent accommodation and support for young people leaving care. Our aim is to support young people towards living independently and to achieve their dreams and aspirations. We provide young people with high quality accommodation and support them to live safely. We support young people aged 16 and over, a number of whom have complex needs including dealing with experiences of trauma and/or loss.

About you:

You will join our management team responsible for the day-to-day running of the service. The primary tasks will include supervising a team of support workers as well as undertake some direct support work yourself. You will be given excellent support and coaching from one our experienced Operations Managers, including regular supervision and formal training opportunities.

• You will hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent
• Have experience of working with young people affected by experiences of trauma and loss
• Have experience of working with challenging behaviour and or mental health issues
• Knowledge and experience in staff management
• Must be able to work well under pressure and to time limited deadlines
• Have good skills in building relationships and keeping young people at the centre of service thinking and planning
• Must have excellent leadership skills
• Hold a full driving licence and have access to a vehicle

Main responsibilities:

• To provide keywork to a number of young people, so that they achieve their aspirations and are supported to become independent
• To provide management including regular individual and group supervisions to the support work team
• To represent the service positively to a variety of young people, their families and partner agencies
• To contribute to our Out of Hours Duty Rota
• To ensure staffing rotas are prepared well in advance and to ensure cover in the event of staff absence/sickness
• To contribute to leading the team in delivering a safe and high quality service, including chairing regular team meetings and modelling a positive and child-centred culture
• To write, assess and review the quality of Initial Needs and Support Plans, Risk Assessments and Critical Incident Reports
• To deputise for the Operations Manager as required
• To communicate with young people and their parents/carers, to empower them to make informed decisions and to advocate on their behalf when appropriate
• To maintain contact with the young person's parents/carers where appropriate and in consultation with the responsible local authority
• To maintain appropriate links with the community in which the young person is placed
• To support young people to access education, employment and volunteering opportunities

Benefits:

• 28 Days Annual Leave (inclusive of Bank Holidays)
• Accredited Training
• Employee Discount Scheme
• Pension Scheme

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position

We have a fantastic opportunity for a Service Desk Manager, who will be responsible for the day-to-day management of the ESHT Digital Service Desk.

The Service Desk is the first point of contact for our 8,000+ colleagues who may want to register a request, report a fault or obtain advice and information about our digital services and equipment. Calls to the team are raised by telephone or via an online portal.

Managing a team of Service Desk Analysts, the successful candidate will ensure that the service provided to colleagues is of the highest possible quality whilst meeting Service Level Agreements and Key Performance Indicators.

Our ideal candidate will have experience of managing a customer facing service desk or call centre environment, be ITIL Service Management certified and have excellent written and verbal communication skills, with the ability to explain complex digital information in a way that both technical and non-technical colleagues can understand.

The Service Desk is based at Eastbourne DGH and operates from 8am - 6pm Monday to Friday.

Reporting to the Digital Operations Manager, the successful candidate will lead and line manage the Service Desk team and be responsible for scheduling resources and developing staff to agreed levels of competency.

They will provide statistical information, monitoring and reporting on the performance of the Service Desk, which feeds into the monthly Digital Integrated Performance Review and other reporting as required.

The postholder will act as an escalation point for complex technical issues and will make informed decisions on further escalation to specialist colleagues.

They will also be expected to continuously look for ways to develop and improve the service provided by the team and ensure that, in the event of a serious incident, the team fulfils its role as set out in the Digital Major Incident Plan.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Please see the attached job description and person specification.

If you would like further information, please do not hesitate to contact us.


This advert closes on Wednesday 3 Apr 2024

Proud member of the Disability Confident employer scheme

Residential Children's Services Team Leader

Location: Eastbourne/East Sussex Home/onsite (you will be expected to be in our services in the Eastbourne area)

Contract: Full time, Permanent

Specific Hours: 35 hours per week

Salary: £27,000 per annum. Additional overtime is regularly available

About us:

LCS are a leading provider of semi-independent accommodation and support for young people leaving care. Our aim is to support young people towards living independently and to achieve their dreams and aspirations. We provide young people with high quality accommodation and support them to live safely. We support young people aged 16 and over, a number of whom have complex needs including dealing with experiences of trauma and/or loss.

About you:

You will join our management team responsible for the day-to-day running of the service. The primary tasks will include supervising a team of support workers as well as undertake some direct support work yourself. You will be given excellent support and coaching from one our experienced Operations Managers, including regular supervision and formal training opportunities.

• You will hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent
• Have experience of working with young people affected by experiences of trauma and loss
• Have experience of working with challenging behaviour and or mental health issues
• Knowledge and experience in staff management
• Must be able to work well under pressure and to time limited deadlines
• Have good skills in building relationships and keeping young people at the centre of service thinking and planning
• Must have excellent leadership skills
• Hold a full driving licence and have access to a vehicle

Main responsibilities:

• To provide keywork to a number of young people, so that they achieve their aspirations and are supported to become independent
• To provide management including regular individual and group supervisions to the support work team
• To represent the service positively to a variety of young people, their families and partner agencies
• To contribute to our Out of Hours Duty Rota
• To ensure staffing rotas are prepared well in advance and to ensure cover in the event of staff absence/sickness
• To contribute to leading the team in delivering a safe and high quality service, including chairing regular team meetings and modelling a positive and child-centred culture
• To write, assess and review the quality of Initial Needs and Support Plans, Risk Assessments and Critical Incident Reports
• To deputise for the Operations Manager as required
• To communicate with young people and their parents/carers, to empower them to make informed decisions and to advocate on their behalf when appropriate
• To maintain contact with the young person's parents/carers where appropriate and in consultation with the responsible local authority
• To maintain appropriate links with the community in which the young person is placed
• To support young people to access education, employment and volunteering opportunities

Benefits:

• 28 Days Annual Leave (inclusive of Bank Holidays)
• Accredited Training
• Employee Discount Scheme
• Pension Scheme

LCS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. The company is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be subject to a DBS check at enhanced level if successful for the position

INDRESHP

• Job Title: Assistant Head of Year (Term time only)
• Location: Eastbourne
• Salary: £22,778 FTE (to a maximum of £23,620 FTE Scale Point 6 Point 16). Actual salary, pro-rata: £19,360 -£20,020
• Working Hours:35 hours per week, (Monday to Friday 8am until 4pm during term-time, including 1-hour unpaid break) 37.4 weeks, 5.6 weeks paid holidays (inclusive of bank holidays). Total of 43 paid weeks per year.

HR GO Recruitment are looking for a Assistant Head of Year to provide effective support within the pastoral team with a focus on the behaviour, welfare, safeguarding and attendance of the students. The ideal candidates will be flexible in their approach and have the ability to think quickly on their feet.

The role is to provide support and pastoral care to two Year Groups within the school. To report to Key Stage Pastoral Co-ordinator, Education Welfare Officer, Head of Year, and Assistant Head Teacher for the designated year groups, in relation to student progress, behaviour, attendance and well-being.

Main Responsibilities

• To support the pastoral team, tutor or class teacher in providing and organising appropriate care and support for student's pastoral needs. This would range across many student matters, including behaviour, attendance, welfare, achievement and any safeguarding issues.
• To maintain the accuracy of student databases and student record files.
• To assist the Attendance Officer in monitoring and tracking daily absence and support intervention when required including phone calls to parents.
• To provide student tracking reports to Heads of Year including attendance and behaviour data.
• To support the tutors/teachers in the management of student's attendance by registering and supporting students who are late, identifying students whose attendance is of concern and support in putting strategies in place to resolve those problems.
• To provide administrative support to the Head of Year in all their responsibilities - organising Parent's Evenings, reports, detentions, Year group special events, rewards/certificates, etc.
• To liaise with both students and parent/carers where appropriate.

Soft Skills

• Good standard of education particularly in English
• Willing to undertake necessary safeguarding training
• Able to communicate well, both in writing and orally
• Ability to work on own initiative, dealing with any unexpected problems that arise
• Ability to show sensitivity and objectivity in dealing with confidential issues
• Ability to present a professional school image * Ability to work effectively and supportively as a member of the school support team.

Full job description available upon request.

If successful you will be subject to a full Enhanced DBS check.