IS Project Manager - NWROCU
Rate: £23.72 - £30.82 per hour
Contract: 12-month contract
Location: North West Regional Organised Crime Unit (NWROCU)
Job Purpose:
The IS Project Manager is responsible for the successful implementation of IS projects assigned by the manager of the ICT projects team, ensuring projects meet agreed specifications, timelines, and budgets. This role involves identifying the tasks necessary to complete a project, calculating the required resources and budget, and collaborating with system owners and NWROCU teams to ensure smooth execution.
Key Responsibilities:

• Develop and agree on project plans, including resources, timelines, and budgets with system owners and key stakeholders.
• Manage and coordinate the implementation of IT systems across large and complex organisations.
• Monitor and manage project progress to ensure successful completion within defined timelines and costs.
• Work with NWROCU users to understand requirements and propose viable IT solutions.
• Motivate and coordinate internal project teams and external suppliers, ensuring efficient collaboration.
• Negotiate changes with users and manage supplier relationships to meet project specifications and cost targets.

Knowledge and Experience:

• Educated to degree level or equivalent.
• Completion of a formal training course in the management of ICT projects.
• Proven experience in implementing IT systems or similar projects in large organisations.
• Familiarity with one or more project management methodologies (e.g., PRINCE2, Agile) and experience using them in multiple projects.
• Broad knowledge of different IT systems to assess proposed solutions and understand their impact.
• Strong interpersonal skills to liaise with users, understand requirements, and present solutions effectively.
• Excellent project management skills to plan, coordinate, and manage all resources and ensure project success.
• A diplomatic yet authoritative approach to facilitate cross-functional meetings and manage complex projects.

Contact:
If you are interested, please send your CV to Lewis Ashcroft at Lewis.Ashcroft@servicecare.org.uk.

Your new company
My client, a leading utilities organisation based in Warrington, is seeking a professional Customer Service Manager to join their team on a permanent basis.
The organisation is dedicated to providing exceptional service and innovative solutions to a variety of customers and clients alike.
Due to the expansion of the customer service team, they are now seeking a skilled Customer Service Manager to manage a team of advisors and team leaders.

Your new role
Based within contemporary offices, the position is being offered, full-time, Monday to Friday, with a hybrid model in place.
Some of your duties will include but not limited to
Manage and develop a team of advisors and leaders, ensuring high performance and job satisfaction
Lead the wider team in delivering exceptional customer service across all channels, phone, email, online, ensuring timely and accurate resolutions to enquiries and issues
Track key performance indicators such as customer satisfaction, response times, and issue resolution rates.
Regularly review and analyse team performance to identify areas of improvement
Continuously assess and improve customer service processes to increase efficiency
Work closely with other departments, operations, compliance, accounts to ensure smooth service delivery
Ensure the team adheres to industry regulations and company policies, maintaining high standards of service at all times
Utilise customer feedback and insights to make informed decisions on service improvement

What you'll need to succeed
Minimum of 3-5 years of experience in a customer service management role, ideally within an office-based environment
Proven experience managing and developing teams with a track record of driving performance
Strong analytical and problem-solving skills with the ability to identify trends and implement effective solutions


What you'll get in return

Competitive salary
Pension scheme and private healthcare
25 days annual leave, plus bank holidays
Free parking
Hybrid model

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

What skills and experience we're looking for

Closing date: Wednesday 23rd October 2024

Start date: ASAP Contract type:37 hours per week - Term-time only

Salary:Grade 5 points 8-14 £24,702-£27,334 (Pro-rata salary £20,702-£22,908)Contract term:Permanent

Sir Thomas Boteler Church of England High School is a Good School in all areas “with Outstanding Leadership and Management” (OFSTED 2021 and SIAMS 2017). Our Christian Ethos underpins all aspects of school life and ‘Through God, We Care’ about all our young people, staff, parents and community. This is an exciting opportunity to join a school which is thriving and is also an excellent opportunity for a highly motivated, ambitious and hardworking individual to develop their career as we believe, ‘High Expectations, High Aspirations, and High Standards – You will succeed’. Sir Thomas Boteler Church of England High School is part of The Challenge Academy Trust (TCAT), which has primary through to Sixth Form provision. Therefore, there are many exciting cross phase professional development opportunities on offer for the successful candidate.

We are looking for:

• Inspiration, passion, energy and a love of learning
• Dedication and commitment to our Vision, Values and Christian Ethos
• An individual who will go above and beyond what is expected
• Aspirations for future career development
• Willing to make a contribution to the wider life of the school
• High standards of appearance, professional conduct and expectations of staff and students
• A positive ambassador for Sir Thomas Boteler Church of England High School and TCAT within the wider community

What the school offers its staff

We can offer:

• A vibrant school community
• A school with an exciting future and desire to continuously improve
• Highly motivated and talented staff with a strong team ethic
• A warm friendly atmosphere based on Christian values of Hope, Compassion and Endurance
• Wonderful students who want to succeed
• A wide range of cross phase experiences and opportunities through our Multi Academy Trust (TCAT)

At The Challenge Academy Trust, we are building a culture that champions better work and working lives across the Trust; a framework to support and develop our workforce from ‘hire to retire’. We are committed to providing a workload that is fair and reasonable, work environment where employee health and wellbeing are actively supported and promoted and structured personal and professional development.

Our staff offer also includes:

• Access to the Local Government Pension Scheme / Teachers’ Pension Scheme.
• An Occupational Sick Pay Scheme (entitlements based on service).
• Access to TCAT+ our Reward & Wellbeing platform, including access to retailer discounts, discounted healthcare cash plan, cycle to work scheme and online resources to support physical, emotional, professional, financial and social wellbeing.
• Access to a comprehensive CPD framework through ‘Education Connect’ our professional development arm, and online resources from the National College’.

The Challenge Academy Trust is committed to promoting the safeguarding and welfare of children and young people and expects all staff and volunteers to share this commitment. All appointments are made subject to an Enhanced DBS check. We are an Equal Opportunities Employer, and our employment policies, procedures and practices are regularly reviewed to ensure compliance with legislation. We are committed to creating a workplace culture that is inclusive, positive, and fair with opportunity for all.

For further details and application forms visit www.boteler.org.uk

Please use the ‘Support staff application form (Word)’ Please download and save to your computer before editing. (CV’s are not acceptable)

Deadline for applications: Wednesday 23rd October 2024 at 12noon

Interview date: Thursday 31st October 2024

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our Supported Living Services, where our team support individuals in their own homes as well as out in the community, helping them to live as independently as possible.

The Deputy Service Manager will be released from shift to carry out the role for 2-3 shifts per week.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Main Responsibilities

• Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
• With guidance and training, provide structured supervision to the staff team and assist with personal reviews
• Identify areas for training / development
• Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
• Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Service Manager
• Undertake on-call duties as required
• Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Service Manager so an action plan can be agreed
• Monitor attendance and conduct return-to-work interviews
• Ensure staff complete timesheets / annual leave requests are dealt with appropriately
• Undertake on-call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
• Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
• Attend and contribute to management meetings and other team meetings to discuss and share information and progress
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.
• Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.
• Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users’ needs and preferences
• Generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature

The Ideal Candidate

• A developing leader with desire to progress into a managerial role
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development which is deemed essential to fulfilling your role
• Ability to work effectively in a fast paced, demanding role

About The Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

National Highways have an excellent opportunity for a Service Delivery Manager to join our team based in the North West region. The role will instruct, oversee and control the delivery of roadside technology maintenance and repair works across the Region, ensuring all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service.

You will be required to drive as part of your role and you will need to have no more than 3 points to be considered for this position and during employment.

What you'll be leading on

• Proactively manage supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities.
• Proactively track and monitor the performance of the assigned Route(s) or contract scope, identifying performance trends, risks and issues.
• Maintain the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the delivery of planned works, controlling and approving spend against the budget, in line with agreed approvals and escalation processes.
• Ensure cyclical and reactive maintenance work plans are integrated in the region's overall programme, ensuring customer disruption can be minimised.
• Manage any changes and the impact of unplanned and emergency works on plans, ensuring risks and dependencies are understood, managed and communicated to all relevant stakeholders.
• Manage local customer engagement and communication activities, as required, working closely with colleagues and contractors to identify and address service delivery requests, concerns, and feedback in a timely and customer focused manner.

To be Successful

• Recognised academic qualification in a relevant highway engineering discipline is desirable.
• Good understanding of roadside technology asset requirements (traffic signals, variable message signs, CCTV etc.)
• Proven experience in highway asset maintenance decision making, with good supplier management experience along with strong planning and project delivery skills.
• Good understanding of health and safety legislation and practices for works on high-speed roads and with electrical and technology assets.
• Strong computer literacy and familiar with MS Office programmes
• Extensive experience of providing quality customer and stakeholder liaison
• IOSH/SMSTS Managing Safety - desirable

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Want to know more?

To request a copy of the role profile, please contact .oraclecloud.com quoting reference number #5460

Proud member of the Disability Confident employer scheme

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We have an opportunity for a developing leader who wishes to take their next steps into management and become a Deputy Service Manager within our Supported Living Services, where our team support individuals in their own homes as well as out in the community, helping them to live as independently as possible.

The Deputy Service Manager will be released from shift to carry out the role for 2-3 shifts per week.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

Main Responsibilities

• Assist in the recruitment of new staff, ensuring new members of staff are successfully inducted and the correct training is received
• With guidance and training, provide structured supervision to the staff team and assist with personal reviews
• Identify areas for training / development
• Help lead staff meetings, ensuring they are conducted in a professional and constructive manner
• Provide or source hands-on clinical guidance, support and leadership in relation to best practice when supporting people who challenge under the guidance of the Service Manager
• Undertake on-call duties as required
• Respond to poor performance or conduct issues in a fair and consistent manner by reporting to the Service Manager so an action plan can be agreed
• Monitor attendance and conduct return-to-work interviews
• Ensure staff complete timesheets / annual leave requests are dealt with appropriately
• Undertake on-call alongside colleagues as appropriate, ensuring the service is effectively managed seven days a week
• Understand the wider implications of the business in relation to the commissioning process, audit, and inspection (CQC etc.)
• Attend and contribute to management meetings and other team meetings to discuss and share information and progress
• Establish and maintain positive working relationships with key stakeholders i.e. Adult Social Care & Health, CCG’s etc.
• Lead by example in enabling the service users to live fulfilling lives based around their individual needs and aspirations.
• Promote joint working when overseeing the transition for new / moving service users – ensuring all support needs are met both within the transition period and ongoing.
• Ensure service users receive their commissioned hours and manage the delivery of those hours in line with service users’ needs and preferences
• Generate person-centred support plans for all service users and ensure the ongoing review of the appropriateness to their needs in partnership with managers and staff
• Ensure appropriate risk assessments are in place and implemented to safeguard the wellbeing of the service users. Work in conjunction with the wider team and the multi-disciplinary team for those of a more complex nature

The Ideal Candidate

• A developing leader with desire to progress into a managerial role
• Ideally you will have previous experience in a Supported Living or Residential service
• Experience of working with adults with Learning Disabilities or Mental Health conditions is preferable
• Be willing to undertake further training or development which is deemed essential to fulfilling your role
• Ability to work effectively in a fast paced, demanding role

About The Company

Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.

Our overall aim as an organisation is to provide a high-quality service that empowers Service Users to lead normal lives, and to be the provider of choice.

We are proud to have the Advanced (Gold) Investors in People (IIP) standard, which put us in the top 2% of organisations internationally that are part of IIP!

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

Deputy Residential Childrens Manager

Warrington Council are looking for an experienced and child-focused Deputy Residential Childrens Manager to join their No Wrong Door service. The successful candidate will be responsible for supporting the Registered Manager in the day-to-day running of one of their children's homes in Warrington, ensuring that the services provided to the children are of outstanding quality.

Key Responsibilities

• Support the Registered Manager in the day-to-day running of the children's home
• Ensure that the services provided to the children are of outstanding quality
• Work 37 hours a week Monday to Sunday on a rota basis, completing sleeps where needed and meeting the needs of the service
• Manage a team of 7

Requirements

• NVQ level 3 in care of children & young people or a diploma in social care
• Experience of working with children and young people in a social care setting
• Understanding of young people's needs and behaviours and evidence of having effectively contributed to responding to those needs to enable them to reach full potential
• Demonstrates a flexibility of approach
• Proven interpersonal skills to be able to represent the interests of the home in a positive way
• Accepts responsibility and accountability for own work, understands the limits of his/her role
• Is able to complete work by set deadline, seeks and uses professional support constructively

Benefits

• 20% enhancements Monday to Friday 7pm to 11pm
• 30% enhancements from 7pm to 11pm on Saturday and Sunday
• Substantial training package
• Opportunities for development and progress

How to Apply

If you are interested, please call Chris Richardson on 01772 208964 or email me your CV - Christopher.richardson@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Payroll service twice a week.
• Ltd and PAYE payment options available.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

A Vacancy at NHS Cheshire and Merseyside Integrated Care Board.


An exciting opportunity has arisen to be part of the changing shape of NHS commissioning in Cheshire and Merseyside. Our current organisational structure supports effective working both locally and across Cheshire and Merseyside as we develop as an Integrated Care System.

We welcome students, staff, people of all races, religions, genders, sexual orientation, physical abilities, backgrounds, and philosophies and those who are accepting of others. Our goal is to support all of our workforce in their work, if you believe you can bring your skills and experiences and an open-minded approach into our fast paced and dynamic organisation, we are committed to providing a positive and supportive experience for all of our staff.

The System Co-ordination Centre and Urgent & Emergency Care Improvement Manager will have a key role supporting the work of the ICB and the Head of UEC Operations and Improvement.

The post holder will have responsibility for day-to-day leadership and management of the Urgent and Emergency care Operations function, the System Control Centre function and will support the delivery of the overall ICB UEC improvement agenda.
• support the work of the ICB and the Associate Director of UEC Operations and Improvement.
• To have responsibility for day-to-day leadership and management of the Urgent and Emergency care Operations function, the System Co-ordination Centre function and to support the delivery of the overall ICB UEC improvement agenda.
• To have responsibility for leadership of UEC Operations via the daily leadership of the System Co-ordination Centre.
• To work collaboratively across the ICB to support the development of plans to secure the delivery of national, regional, and local UEC improvement and system flow priorities including high profile deliverables such as the national UEC Improvement Framework.
• To lead specific programmes of work with the aim of improving patient flow, discharge, admission avoidance, reducing long length of stay and supporting partners with implementation of UEC national policy and guidance











Cheshire and Merseyside ICB is a highly complex organisation serving a population of over 2.5 million people across nine Places (Boroughs including local Authorities), 17 NHS Provider organisations, 51 PCNs plus Northwest Ambulance service as well as third sector and voluntary organisations. Cheshire and Merseyside is the third largest ICS in the country, and in regard to scope of organisations the ICS is double the size of the next largest ICS.

From a demographic perspective, there are some real challenges within Cheshire and Merseyside. 33% of the population of Cheshire and Merseyside live in the most deprived 20% of neighbourhoods in England. In addition, the population overall suffers from some of the poorest health outcomes in England.

The post holder will be the daily lead the ICB System Co-ordination Centre (SCC), providing oversight of the SCC function and coherence with national standards and will be responsible for the delivery of the SCC function to include:
• Visibility of operational pressures and risks across providers and system partners
• Provide concerted action across the ICS on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges
• Dynamic responses to emerging challenges and mutual aid
• Deliver efficient flows of information


This advert closes on Wednesday 17 Jul 2024

The post holder will be the daily lead the ICB System Co-ordination Centre (SCC), providing oversight of the SCC function and coherence with national standards and will be responsible for the delivery of the SCC function to include: Visibility of operational pressures and risks across providers and system partners Provide concerted action across the ICS on key systemic and emergent issues impacting patient flow, ambulance handover delays and other performance, clinical and operational challenges Dynamic responses to emerging challenges and mutual aid Deliver efficient flows of information

Your new role
As a Data Centre Operations Manager, your responsibilities will include managing the mechanical and electrical systems of the data center, ensuring safety and security compliance, strategic planning, project management, and continuous improvement. You'll also liaise with senior stakeholders and troubleshoot any facilities issues.


Your new company
This organisation is a government-owned and -led enterprise. They are located in the business heart of Warrington. With their large IT department, they are constantly creating opportunities for both permanent and contract work.

What you'll need to succeed

• Previous experience as a Data Centre Manager or Data Centre Operations Manager,
• Working knowledge of data centre infrastructure, including UPS systems, generators, and critical components,
• Awareness of environmental regulations and health and safety requirements specific to data centres,
• Experience in working with senior management, providing analysis, and strategic advice,
• Strong project management skills and communication skills.
  
  
  

What you'll get in return
You will be offered a rolling contract on-site in Warrington paying a day rate inside IR35 (via umbrella company).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

PROPSPECT LPC are looking to recruit commissioning case managers via the bank who are available to support Greater Manchester LPC undertaking aspects of the case manager role particularly case manager quality reviews.

Shortlisting date 20 June 2024

Proposed Interview date 25 June 2024

As a Case Manager, the post holder will work as part of a dynamic team in delivering an effective
service to ensure safe and effective care pathways are in place for all service users from their LAT
in specialised mental health care settings, within the NHS and Independent sectors.
To provide clinical support to the specialist commissioners in relation to the defined population,
this will include projected mapping of future service use, identification of users for future service
provision, planning in terms of future service needs.
The role supports the business in driving transformation as well as value for money in planning,
commissioning and service. The role is designed to build a combination of subject matter expertise
and technical skills to develop a strong service delivery.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

1. To provide clinical assurance of the quality of the care provided by specialised services within the LAT.
2. Improving quality and outcomes
3. Supporting the team in the assurance of specialised services compliance to applicable specification and guidance.
4. The post-holder will provide the link with Clinical Commissioning Groups and their commissioned services within the LAT to ensure there is a co-ordinated approach to care
and discharge planning, which results in robust and effective care packages.
5. Managing individual patient pathways to ensure high quality services and care planning outcomes are achieved
6. To take action in respect of Safeguarding Policies and Procedures as required


This advert closes on Wednesday 19 Jun 2024

Salary: Competitive Salary plus excellent Veolia benefits
Location: Office based Warrington
Hours: 40 hours per week, Monday- Saturday (8.5hr shifts between 8am - 6pm with 30 minute lunch)
6 Saturdays per year and 2 Bank Holidays per year



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Provide guidance to Customer Service Advisors & Senior Advisors:
  Understand the requirements of the Customer Service Advisor role and provide clear direction and guidance to the team.
• Monitor customer service metrics and correspondence quality:
  Ensure that all required customer service metrics are maintained and tracked to ensure that customer service standards are met. Conduct quality monitoring of customer correspondence, both written and verbal, to ensure that the quality of service is maintained.
• Handle customer escalations and provide feedback for coaching:
  Be the point of contact for any customer escalations and provide feedback once resolved as a coaching opportunity for the team to improve their skills.
• Handle customer escalations promptly and follow through to resolution to ensure customer satisfaction.
• Manage people development, sickness, and disciplinary matters:
  Effectively manage people development, staff sickness and disciplinary matters in line with Veolia HR policies to ensure that team members are supported and able to perform their duties.
• Induct, train, and mentor new starters:
  Arrange interviews with potential new employees, undertake interviews and select suitable candidates to join the team.
• Induct, train and mentor new starters to ensure that they understand their roles and responsibilities and can provide quality customer service.
• Drive continuous improvement and promote internal solutions to customer queries:
  Drive continuous improvement to ensure Veolia's customer service offering remains fit for purpose. Coach advisors to promote internal solutions to customer queries and discourage the use of third parties where possible to enhance customer service experience.

What we're looking for:

• Communication and Relationship Management:
  Effective communication and relationship management are fundamental requirements for the role.
  Advanced relationship management skills are required to foster and maintain strong relationships with clients and stakeholders.
• Time Management and Decision Making:
  Fundamental time management skills are required to balance workload and meet deadlines.
  Advanced informed decision-making skills are necessary to make sound decisions that align with the organization's goals
• Autonomy and Continuous Improvement:
  Proficient autonomy is required to work independently and take initiative.
  Fundamental continuous improvement skills are necessary to drive the organization's customer service offering forward.
• Interpersonal Skills and Attention to Detail:
  Strong interpersonal skills and attention to detail are fundamental requirements for the role.
  Advanced attention to detail skills are necessary to ensure accuracy in customer correspondence.
• Leadership and Performance Management:
  Proven team management experience and the ability to lead by example are required.
  Performance management skills are necessary to ensure the team is meeting its objectives and providing quality customer service

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row!
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

The main responsibilities for this role are provided in the attached job description/person specification

Creative Support is a national, expanding not-for-profit organisation providing support to individuals with a wide range of care needs. Our services provide responsive and person centered care which is specific to the needs of the individual. The key to achieving this quality of support is by having a staff workforce that is hardworking and committed to ensuring the best possible quality of life and independence for those we provide this care for.

We are recruiting for a person centred, passionate and motivated Project Manager to lead a team at our supported living service in the Knowsley area. This bespoke service enables people with complex needs, autistic spectrum conditions, learning disabilities and mental health needs to lead fulfilling, happy and rewarding lives within a high quality community based setting.

You will be responsible for leading the delivery of care and support to our service users. You will be an experienced learning disability/autism practitioner with the ability to develop structured programmes of communication, personalised support and positive behaviour management. You will work closely with families and other professionals and will have the ability to supervise and mentor a staff team. You will help to deliver a consistent, person centred service which meets the needs and preferences of individuals.

You will have previous experience, knowledge and a good understanding of working with people with complex needs, learning disabilities and autism. You must be skilled in assessment and support planning, using a variety of methods such as, communication pathways & positive behaviour support strategies. You will manage and deploy staff effectively to meet the needs of service users, you will have excellent communication skills both verbal and written. You must have a hands-on approach and be able to role model and mentor staff. A relevant social care qualification is essential (RNLD, BASW, DipSW Diploma Level 5). Applicants must possess a clean and valid driving license and have access to a vehicle.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK – Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.

We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

We will be interviewing for this role as suitable applications are received and may close this role before the closing date upon a successful candidate being appointed. We do not notify unsuccessful candidates of their outcome at application stage, previously unsuccessful applicants must wait six months before reapplying.

If you require any further information please contact Jackie Unsworth, Operations Manager on 07971106309.