Total 22 Manager level Customer Service job vacancies in Glasgow, Glasgow, G2 6AY

Regional Support Manager- Nursing Homes
Scotland
Circa £65,000 plus car

An exciting & rare opportunity has become available to join a forward thinking & progressive organisation as a Regional Support Manager for their homes based in Scotland.

What makes a successful Regional Support Manager?

A nurse with an active PIN (RGN/RNLD/RMN) or exceptional experience in Nursing homes & an abundance of Nursing Home Management or peripatetic Home Manager experience. You will have a proven track record of turnaround experience (CI) and be passionate about supporting others to achieve mutual goals in an elderly Nursing Home setting . You will be forward thinking, a team player & be dedicated to providing the highest levels of care to residents at all times with a high level of knowledge on CI & all relevant Health & Social policies & procedures.

This role requires Nursing home experience therefore applications from supported living/domiciliary care/housing association management will not be considered.

What is the day to day role of the Regional Support Manager?

The primary role of the Regional Support Manager is to support the Home managers in their remit. This includes supporting them through CI inspections, people management, disciplinary matters, auditing & a general support for any issues that arise in the homes, you will be the first point of contact & the go to' person for every home manager that you will support.

As part of the role you will work from home along with travelling to the homes which are predominantly located in the Ayrshire/Glasgow area.

What do you get in return?

• Highly competitive salary of circa £65,000
• A bonus scheme
• Generous holiday allowance
• Pension scheme
• Car Allowance/mileage
• An excellent work/life balance
• Fantastic career progression opportunities
• An in-depth training & induction programme
• Management of your own diary
• The opportunity to join a growing & supportive organisation

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
• Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

Shop Manager

Unit 5A , Gallagher Shopping Park, Port Glasgow, Glasgow, PA14 5AU
37.5 hours per week including weekends
£12.10 per hour plus competitive reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Glasgow shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 11/11
Interview date: TBC

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org

https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Team: Centre

Location: Glasgow

Work pattern: 35 hours per week to include weekends

Salary: Up to £30,058.37 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Deputy Adoption Centre Manager:


Work with the Centre Manager, ensuring the required level of employee cover at all times and to provide effective cover in the absence of the Manager
Ensure the welfare of all cats in our care and ensure that all administrative and maintenance procedures are completed to a high standard that is in keeping with our vision.
To plan and direct the activities of the cat care employees in agreement with the Centre Manager
To handle the homing and accepting of cats and kittens and ensure completion of the necessary forms and ensure minimum veterinary standards are carried out by a suitably qualified person.


About the centre team:


Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.
Our team is made up of an Adoption Centre Manager, Deputy Adoption Centre Managers, Senior Rehoming and Welfare Assistants, Volunteer Team Leader, Rehoming and Welfare Assistants and a Receptionist


What we’re looking for in our Deputy Adoption Centre Manager:


Supervisor/team leader experience, ideally within an animal welfare environment or organisation
A confident communicator with excellent interpersonal and organisational skills.
Knowledge of the prevention and control of infectious diseases in cats
A driven, positive and enthusiastic individual with plenty of initiative and the ability to thrive under pressure
A full UK, manual or automatic driving licence as you may on occasion be required to drive centre vans


What we can offer you:


range of health benefits
25 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here


Interested? Here’s how to apply:

Application closing date: 13 November 2024

Interview date: 25 November 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:


anonymised application form
In-person interview at the centre


Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Job Ref: AM13469Branch: Klarent Hospitality Head OfficeLocation: Klarent Hospitality, GlasgowSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 10/10/2024Closing date: 12/11/2024

Our IT Function within Klarent Head Office have an exciting new opportunity for a hands-on IT Professional to join our dynamic team in the role of Service Delivery Manager with a strong focus on compliance and governance.

The Person:

• Have extensive experience within IT based roles inclusive of IT Service Delivery Roles
• Have previous experience in project management and the monitoring of this in addition to support management inclusive of SLAs, escalation and trend analysis.
• Have a strong understanding of IT Service Management processes and best practices such as ITIL in addition to a strong focus on compliance and governance
• Is an analytical thinker with the ability to make informed decisions and find creative solutions to complex problems
• Is comfortable to work in collaboration with others in their team and/or other functions however can also work autonomously and is committed to seeing through from start to finish
• Qualifications

• PM skills – Prince 2, PMP
• Hospitality experience preferred

Particular skills / experience

• PMS
• POS
• Telecoms
• Data networks
• Office 365 Administration
• Sharepoint Administration

The Role:

• Oversee the delivery of IT services to internal team members at all levels, ensuring that all services are delivered in accordance with agreed SLAs and KPIs whilst reviewing and implementing policies and procedures related to IT service delivery and compliance.
• Ensure that all IT services are compliant with relevant regulatory and legal requirements, such as GDPR, latest PCI Standards, and that appropriate controls are in place to manage risk.
• Manage the relationship with third-party suppliers, ensuring that their services are delivered to a high standard and that they are aligned with our compliance and governance requirements.
• Project Management of IT Services within any agreed projects.
• Lead incident coordination and guide the team in case of any IT incidents.

The Benefits:

• Hybrid Working – 4 Office Days & 1 at home
• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent hotel rates for friends & family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Lunch provided

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

To find out more, visit https://www.klarenthospitality.com.

Klarent Hospitality is a leading hotel investment and management company.

We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.

Klarent Hospitality was established in 2015 and we have a proven track record in delivering operational excellence, exceptional customer experiences and superior performance through people development, active management and smart investment.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

College of Science and Engineering
James Watt School of Engineering

CREATE Centre Manager
Vacancy Reference: 155190
Grade/Pay Scale: UofG Grade 8, £49,250 - £56,921 per annum

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

In this role, the successful candidate will manage the overall running of the Centre for Responsible Electronics and circulAr Technologies (CREATE), a major investment towards accelerating a green economy for electronics.

CREATE will enable a shift to a fully sustainable electronic manufacturing model using a multidisciplinary strategy, with a focus on supporting the ‘Electech’ industry in Scotland. The Centre allows the region to address the current sustainability problems and provides an opportunity to scale across the UK to achieve a greater market share of this global industry.

The postholder will engage with potential users of the research and to facilitate a dialogue with industry about technological challenges and translational opportunities. You will also be responsible for managing the work packages and aims of the grant, identify and help lead changes needed for the delivery of this cross college and university strategic grant.

Furthermore, you will provide regular financial, administrative and management reports, with recommendations as appropriate to the Strategic Advisory Board. The position offers extensive industry-facing networking opportunities, and an opportunity to support cross-disciplinary research and commercialisation activities.

The postholder will report to the PI, Professor Jeff Kettle, and will make sure that the project stays on track and that objectives, milestones and deliverable as well as any changes in the research are documented.

For informal enquires, please email Prof Jeff Kettle (jeff.kettle@glasgow.ac.uk).

This post is full time (35 hours per week) and has funding available until 30 September 2028 in the first instance.

Proud member of the Disability Confident employer scheme

The Opportunity...
Are you an experienced Assistant Chef/Cook looking to work in a fast paced environment? Are you a good team player with experience in volume catering? Then we would like to hear from you!

Your Duties...


Prepare, cook and serve hot and cold meals as and when required
Provide for special dietary requirements when necessary and take into account the preferences of the residents
Liaise with the Home Manager when planning/costing menus in order to provide a balanced nutritious diet, making the best use of available fresh food
Ensure the kitchen is clean and tidy at all times
Adhere to COSHH standards
Report immediately to the Kitchen Manager, or person in charge, any illness of an infectious nature or accident


In Return we can offer...


Free Parking
Competitive pay rates
Flexible pay
Paid Family Leave
Free DBS check and uniform
Refer a Friend scheme
Robust Continuing Professional Development


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

College of Science & Engineering
School of Computing Science

Software Development Service Assistant Manager (2 positions)
Vacancy Reference: 154049
Salary: UofG Grade 6, £32,332 - £36,024 per annum

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

The Glasgow University Software Service (GUSS) is a facility within the School of Computing Science that provides software development capability for customers across the University and real world software development experience to students working within the GUSS as software development interns.

The successful candidates will be responsible for supporting the Service Software Engineering Manager in supervising the conduct of on-going software development efforts undertaken within the service and mediating the interaction between student developers and their customers. They will also actively seek out and establish new software projects through advertising and engagement with business units and other initiatives across the University.

The postholders will report and be responsible to the Service Software Engineering Manager and the Academic Lead for the GUSS within the School of Computing Science.

These posts are full time (35 hours per week) and fixed term for up to 12 months in the first instance.

Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.

Proud member of the Disability Confident employer scheme

University Services
Information Services

Senior Project Manager (Service Excellence)
Vacancy Ref: 154091
Salary: UofG, Grade 8, £48,350 - £56,021 per annum.

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

To achieve the University’s long-term strategic goals, we are establishing a Service Excellence Programme to significantly improve our student and staff experience. This multi-disciplinary programme team will span across Transformation, People & OD, Finance, Planning, Insights & Analytics, and Programme Delivery to activate a programme of change with substantial impact across the University of Glasgow.

The Service Excellence Programme is focused on delivering ambitious outcomes that drive real benefits for our students and staff by improving both our internal and external facing services. We will create simpler and more effective ways of working that simplify our organisation and put our users at the centre of service delivery. We are looking for individual experts in their field, looking for a challenge to work with University teams to deliver change in a complex organisation. Our ambition is clear, to make a significant difference in how we work and what we do, utilising technology and data to create sustainable solutions while focusing on building capability in our people to make sure we are ready for the future. In doing so, we will support our colleagues to deliver what really matters - excellence in teaching, research and the student experience.

Our Purpose

The Programme Delivery team supports Transformation and the University’s strategic ambitions by helping to shape and co-create the programmes which identify, innovate, and deliver initiatives that shape the future needs of the people and the environment around us, preparing our people, systems, and processes to meet those needs.

As a Senior Project Manager, you will report to the Head of Project Delivery within the Programme Delivery directorate, working in partnership with Transformation and Information Services. You will provide strong Programme Management to provide oversight and drive the work of the team, from a project management perspective, who are developing the systems and services to enhance our staff and student experience

This post is full time and fixed term for up to 12 months from the agreed start date.

Closing date: 16 September 2024.

Proud member of the Disability Confident employer scheme

Customer Team Leader
Location: Broomhill Shopping Centre, 14 Norby Road, Glasgow, G11 7BN
Pay: £13.32 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

We are currently looking to recruit an assistant manager for our clients leading football centre operation. This full time 40 hours a week position.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The position entails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the General Manager to develop sales and marketing plans to promote and maximise income opportunities. Work with the general Manager to develop & execute operational & sales plans to promote operational excellence and maximise income potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills – you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

The Public Sector Fraud Authority (PSFA) is responsible for working with departments and arms-length bodies to better understand and reduce the impact of fraud against the public sector. Working in the PSFA is an opportunity to make a difference to the taxpayer by improving how the public sector deals with fraud. This can reduce the cost of public services and drive fairness in society. Working in the PSFA offers access to a wide range of stakeholders across government and the opportunity to work with various sectors in a high profile policy area with high media, parliamentary and ministerial interest.

The Authority

As well as being part of the PSFA, a new authority established in 2022, you will also be part of the Government Counter Fraud Function (GCFF), which has members in all departments, at all levels, in all sectors.

The PSFA is outcome and performance driven, offers a depth and breadth of expertise and works jointly with HMT to tackle fraud in the public sector.

The PSFA, whilst sitting within the Cabinet Office, reports jointly to the Cabinet Office and Treasury Ministers. Maintaining close working relationships with HMT colleagues is key to ensure the PSFA can deliver its mandate effectively. The PSFA operates with locations across the country – including York, Glasgow, Newcastle and London. As a result, hybrid working is fully embraced and teams are encouraged to collaborate in the various Cabinet Office Hubs around the country.

The team offers opportunities for fraud experts across the disciplines needed to effectively find and fight fraud, including risk assessment, measurement, prevention, intelligence and investigation. The range of opportunities allows for constant professional development and means that collaboration is always at the heart of what we do.

As part of the Practice and Standards team, you’ll join a small and dynamic team providing capability services to PSFA and the Government Counter Fraud Profession, bringing expertise together to define practices, develop standards and increase capability across the public sector through the Government Counter Fraud Profession (GCFP). Development of professional standards is critical to the expansion of the GCFP and a move to a more proactive preventive approach to counter fraud across the Public Sector.

The Government Counter Fraud Profession (GCFP) Board has already approved the development of a number of Standards for Practitioners covering the main areas of the Counter Fraud Framework. The GCFP board is committed to growing this offering and is now seeking an experienced individual to develop further standards to support the implementation of a consistent approach to counter fraud in central government.

We are looking for a dedicated individual who is ambitious and delivery focused. They should be passionate about challenging the status quo, making a difference, fighting fraud, developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

Key deliverables and responsibilities will include:

The role is interesting, demanding with challenging timescales. If you enjoy taking ownership of your own work, communicating proactively and supporting the development of counter fraud across the public sector and have experience of working in or developing learning programmes, in counter fraud, economic crime or counter bribery & corruption we would love to hear from you .

• Research, design, develop and publish new professional standards and ensure that all published documentation is regularly reviewed and updated to incorporate the latest thinking, guidance and legislation.
• Working closely with other parts of the public and private sectors to understand future Practice and Standards requirements.
• Working closely with the GCFP Board to enhance counter fraud capability across the public sector, re implementation of new policies and GCFP standards.
• Developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

Customer Team Leader
Location: Broomhill Shopping Centre, 14 Norby Road, Glasgow, G11 7BN
Pay: £13.32 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Job Description

• Monday to Friday
• Overseeing all food & beverage operations within locations
• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop our team through mentoring, training, recognition, and empowerment
• Create a culture of excellence with our team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Company Description

Title: Relief Service Manager

Location: Central & West Coast Scotland

Salary: £29500 per annum (paid mileage - own car essential)

We are recruiting a Relief Service Manager for a diverse cluster of locations in central and west of Scotland.

Be part of a n established group of locations and managers. The team are energetic, enthusiastic and have fun doing what they love!

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Relief Service Manager who is motivated and works well in a team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Relief Service Manager with multi site experience who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Qualifications

• Previous experience with the food service / contract catering sector
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme