Cadent Gas Ltd
At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
About the role:
Cadent have an exciting opportunity for a Customer Operations Area Manager to join their team supporting their South Hertfordshire area within the East of England network.
As a Customer Operations Area Manager supporting South Herts you will play a key role in managing the delivery of Emergency, Repair and Household Connections workloads (and associated activities) within a geographically bound Area. Operating the Area in an effective and efficient manner in order to deliver against the network’s strategic ambitions and Regulatory outputs.
The role holder will also manage and control the budget for the Area and ensure its effective delivery taking in to account safety and compliance. To ensure public safety on behalf of Cadent in accordance with the Gas Safety Management Regulations through provision of 24/7 emergency service to respond to gas emergencies and incidents on the gas network. Additionally, to balance reactive workload with planned or customer appointed work in line with any network plans and to the satisfaction of our customers.
Please note that to be considered for this opportunity you must hold a valid UK driving licence.
What you'll get to work on:
- Efficient delivery of the operational budget and financial management for their Customer Operations Area.
- Providing visible frontline engagement with Supervisors, Field Force, customers and key stakeholders both internal and external to deliver the Cadent vision and culture and priorities of safety, compliance, customer, performance and efficient workload delivery. This includes providing input to the medium to long term planning of work schedules and targets for defined geography
- Managing the reactive work all year round, as well as the planned aspects of the Network Business Plan on time, within budget and to the quality required to meet operational and regulatory requirements while ensuring the safety of the public, direct labour and contracted resources during such activities.
- Develop an effective and highly motivated workforce, delivering year-on-year cost efficiencies and improvements in productivity and resource utilisation whilst maintaining first-class operational excellence, safety, and customer satisfaction. Which will include ensuring that contractors and their works are managed safely and effectively in line with Cadent policies and procedures.
- Delivering the operational elements of the customer strategy and the associated customer satisfaction scores.
- Ensuring data recording and accuracy is appropriate and complete to support accurate management and regulatory reporting through management of Supervisors.
- Be responsible for the completion of workplace inspections to demonstrate compliance with the required standards/company procedures.
- Ensure individuals comply with Cadent policy and work procedures and achieve company standards of service throughout all activities. This includes managing sickness/absenteeism and disciplinary procedures for direct reports, to ensure compliance with company policy.
- Providing onsite incident supervision and investigation in adherence with EM77 procedure in response to reports requiring escalation. i.e. Fire, Explosion, Suspected CO poisoning, Evacuation, etc.
Who are we looking for:
- HNC / NVQ or equivalent in an engineering discipline
- Strong leadership, management and influencing/negotiating skills to build and maintain effective relationships across all stakeholder groups to deliver business outcomes including Trade Unions.
- Understanding of relevant codes of practice, engineering instructions safety and statutory regulation
- Engender and promote a safety conscious culture and environment, ensuring safety of those impacted by our activities.
- Experience in managing a large, geographically dispersed workforce in a safety-conscious and high risk environment
- Afluent in the understanding of HSE regulations relevant to role with knowledge of NRSWA, CDM, SCCF, SCO and OSGEM 2
- Project Management discipline including knowledge of methods, processes and techniques to deliver to time, cost and quality measures. Including Change management knowledge, experience of Cadent’s Change Management Framework and an understanding of Planning and Resource Management process
- Ability to consider commercial aspects of our decisions and be an “intelligent buyer” for services from internal stakeholders and external organisations.
- Knowledge of continuous improvement techniques to drive incremental and step change improvements in performance
What’s In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:
- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities
Why Join Us
We offer a host of benefits to suit your lifestyle and support your well-being. These include:
- 25 days’ holiday, plus 8 statutory days and an option to buy or sell holiday days
- An Annual Performance Bonus of up to 15% of your salary
- A generous pension scheme where the company double matches your contributions up to 12% i.e. if you contribute 6% a month, the company will contribute 12%
- A competitive salary that’s reviewed each year against the market median salary for your role, skills, knowledge and experience
- MyChoices benefits like bicycles, salary sacrifice cars and healthcare that you can pick and choose from. You could get a better deal than you would on the high street and make tax and National Insurance savings
- A free Employee Assistance Line where you can get support and advice on any of the challenges you’re facing, completely confidentially
- Support to help you cover the cost of professional membership subscriptions, course fees, books, examination fees and time off for study leave – so long as it’s relevant to your role
- A Matched Giving scheme where the Company will match any funds raised by permanent employees for registered charities up to £400 each year
- Private Medical Insurance for you, your partner and your family available through MyChoices, our flexible benefits programme, with access to a 24 hour Bupa HealthLine
- The chance to say “thank you” to one another when you’ve done a good job through our Cadent Congratulates Scheme
- Plus many more benefits that help you join the dots between your work and home life!
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.
Diversity and Inclusion
Don’t meet every single requirement listed?
Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.
As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.
We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!
Circle Back Initiative
As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.
Be part of something big. Help shape the future of gas for generations to come.
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
