Total 91 Manager level Customer Service job vacancies in Lancashire

What skills and experience we're looking for

Experience:

Essential

• Working with young people in a pastoral role for at least 1-2 years
• Being successful in a supportive role
• Dealing with challenging situations and resolving them successfully
• Making a valuable contribution to a project or initiative

Desirable

• Working in a secondary school
• Involvement in safeguarding
• Providing interventions to support pupil progress
• Working with parents and external professionals
• Presenting to a range of audiences including young people
• Leading a successful initiative

Skills

Essential

• Excellent organisation and planning skills
• Work with an enthusiastic and positive attitude
• Show flexibility and skills to cope with a wide range of tasks
• Work calmly under pressure

Desirable

• Make a valuable contribution to the vision and direction of the school
• Be able to put effective strategies in place which positively impact on the success of the year group.

What the school offers its staff

• Local Government Pension Scheme – Greater Manchester Pension Fund
• 24/7 access to an Employee Assistance Programme (free of charge)
• Cycle to work scheme
• Annual flu jabs (free of charge)

Access to family friendly policies

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

Shifts Available: Monday to Friday, 37.50 hours per week, with availability to be on call or work weekends where necessary



About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As an Assistant Care Manager, you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!



Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Comprehensive Training: Receive fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).




What You Will Do:


Support Management: Assist the Registered Care Manager with the day-to-day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
Operational Compliance: Stay informed about up-to-date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Emergency Duties: Undertake out-of-office duties as necessary, including providing emergency hands-on care, undertaking on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.




What We Are Looking For:


Experience in Care Management: Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
Qualifications: NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
Leadership Skills: Proven ability to effectively lead, delegate, and mentor staff.
Communication Skills: Excellent communication skills and a compassionate, empathetic nature.
Organisational Skills: High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
Flexibility: Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
Driving License: A valid driving license and access to a vehicle are required.
Work Related Car Insurance: Hold or willing to obtain work related car insurance.




Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, ICare Group offers a supportive and rewarding environment to grow your career. Apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!



Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

Team Leader - Underwriting Support

Based in Fulwood, Preston

£29,000 per year

Monday-Friday and fully onsite

Due to continued business growth, we are looking for a customer focused, and results driven Team Leader to join our invaluable underwriting team within more2life.

This role involves managing the underwriting team who are responsible for underwriting property valuations and new applications to offer stage. As part of this role, you will be expected to ensure that all processes, policies and criteria are adhered to and that all 3rd parties receive an exceptional level of customer service at all times.

Production of MI reporting and on-going mentoring/development of the team also form part of this role. We are looking for someone to join and embrace our dynamic working environment and lead by example.

Team Leader Main duties:

• To lead a team of underwriters and underwriting support colleagues.

• Ensure that service levels are achieved on a consistent basis.

• Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities.

• Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.

• Support the personal performance and career development of all staff.

• Meet and exceed all team targets whilst supporting the wider targets for the business.

• To liaise with solicitors, valuers, brokers and customers to secure documentation required to make responsible lending decisions.

• To keep fully up to date and conversant with lending criteria, products and special schemes.

• To develop and maintain business relationships with key partners.

• To underwrite new business in line with more2life policies.

Skills and experience we look for in a Team Leader:

• Experience of managing or leading a team within a call centre or office environment

• Committed to quality; highly compliant.

• Attention to detail.

• Proactive and confident.

• Highly motivated, accurate, methodical and able to prioritise effectively.

• Outstanding written and verbal communication skills.

• Excellent interpersonal skills.

• Strong sense of responsibility and urgency to deliver results.

• Flexible, approachable and have a positive attitude.

• We seek experience of working in a fast-paced working environment where accuracy is essential. Previous experience of mortgage processing or a similar environment is highly advantageous.

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

23 days holiday plus bank holidays

Annual well being day

1 charity day per year

Tier 1 pension (5% employee and 8% employer)

Simply Health

Life Assurance

Head of IT Service Management Preston(Warton)Hybrid working £75k-£85k+ Excellent Benefits

My client are a multinational aerospace, defence and information security company.

What you'll be doing:

• Define and implement a comprehensive IT service management strategy aligned with business goals
• Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
• Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
• Select, implement, and manage IT service management tools to optimise processes and workflows
• Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
• Establish and maintain service level agreements (SLAs) with internal and external stakeholders
• Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment

Your skills and experiences:

• Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
• Knowledge of industry best practices and emerging technologies in IT service management
• Strategic thinking: Aligning IT service management with business goals
• Leadership: Building and motivating a high-performing service management team
• IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
• Deep understanding of frameworks like ITIL and ITSM best practices
• IT and business stakeholders engagement and management

For an immediate interview please send your cv to Peter Bibby on the email address below...

Head of Finance

Local Authority Blackburn

Monday to Friday 09:00-17:00

3 Days required in the office (2 Days Remote)

Salary Negotiable - (£500-£700pd) Dependent on Experience

Job Purpose

You will take responsibility for our finance teams and performance monitoring team developing the plans necessary to deliver excellent services to our residents. You will have the opportunity to influence the direction of the services and support our staff to make the continuous improvements needed to enable our services to flourish.

The successful applicant will play a vital role in supporting the development of our social care and public health services, offering inspiring leadership to our teams and influencing the strategic direction of our services linked to regulatory and business plan requirements. We are on an improvement journey and have brought together a range of services including for example commissioning, finance and performance, which with your expertise, will support the Directorate to operate within budgets and evidence compliance with a range of regulated activities.

Main responsibilities

• Collaborate with internal and external partners to design and deliver integrated services, ensuring efficient budget use.
• Develop and improve financial, performance, and business systems for managing contracts, focusing on outcomes and quality.
• Ensure commissioned services are high-quality, cost-effective, and people-centered with ongoing quality assurance.
• Lead Adult Social Care Finance, Performance, Direct Payments, and Complex Care teams to drive service improvements and align with public health strategies.
• Ensure compliance with Local Authority systems, including risk management, performance monitoring, and workforce planning.
• Manage multiple Council budgets and funding streams effectively.
• Represent the council in key meetings and with health sector partners to ensure collaborative service delivery.
• Drive innovation and continuous improvement to achieve positive outcomes for citizens.
• Provide leadership, fostering employee development, wellbeing, and proactive health management.
• Provide timely information to stakeholders to monitor performance and progress towards strategic goals.

Requirements for the role

• Must be able to attend the office 3 days per week (Flexibility on the days)
• Must be a Qualified Accountant (ACA, ACCA, CIPFA)
• Must have significant experience within Adult Social care at a Senior Level
• Or similar significant NHS experience

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Children's Home Deputy Manager in the South Ribble area of Preston.

The company are currently looking for someone who is happy to work 37 hours per week.

Are you ready to take the next step in your career within children's residential services? We're looking for a dedicated and compassionate Deputy Manager to join our team in South Ribble! This is a unique developmental role designed for a motivated leader who's eager to step into a Registered Manager position.

Position Overview:
As Deputy Manager, you'll play a vital role in ensuring exceptional care and support for young people, creating a safe, nurturing environment where they can thrive. You'll work closely with the Registered Manager, gaining hands-on experience and developing the leadership skills needed to ultimately take on the Registered Manager role.

Key Requirements:

• Level 4 Diploma in Residential Childcare or an equivalent qualification (completed or nearing completion).
• Strong desire to pursue and complete the Level 5 Diploma.
• Proven experience within children's residential care settings.
• Leadership skills with a passion for mentoring and developing a team.

Salary & Benefits:

• £35,000 - £40,000 per annum, depending on experience.
• Ongoing support and training for career development.
• Opportunity to lead a team and make a lasting impact in the lives of young people.

This role is perfect for an experienced and ambitious professional who's ready to advance their career in a supportive environment. If you're passionate about making a difference and ready to grow into a Registered Manager position, we want to hear from you!

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Location: Preston

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're now looking for Registered Care Managers who are as passionate about what they do as we are to join our team.

Working for Helping Hands is like owning your own Domiciliary Care company but with the support of a nationally recognised and well-respected brand. As a Registered Care Manager you will have the flexibility to make decisions that put the quality of life of your customers and Carers first

Main Responsibilities

• Day-to-day management of the branch to ensure that it is efficient, profitable and provides the highest standard of care to all customers.
• Holding the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Maintain and grow carer numbers by actively recruiting new team members and guiding them through the recruitment process.
• Actively seek new business opportunities and support the commercial growth of the branch.
• Regularly review the operation of the branch to ensure that all customer needs are met.
• Ensure that all policies and procedures are communicated and implemented effectively within the branch.
• Support branch staff and carers with their training and development.

About You

To be successful in this role you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at management level. You'll also need to have a full UK driving licence and access to your own vehicle.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Job Title: Catering Unit Manager
Location: Preston
Job Description:
Service Care Solutions is recruiting for a Catering Unit Manager on behalf of a police force in Lancashire. The role involves overseeing the daily operations of the catering unit, including meal preparation, stock management, and ensuring compliance with food hygiene regulations. The Catering Unit Manager will also be responsible for planning seasonal menus, managing staff, and ensuring high standards of cleanliness.
Key Responsibilities:

• Oversee the catering function within the facility
• Plan and design seasonal menus in conjunction with the Catering Services Manager
• Manage stock ordering, food preparation, and batch cooking
• Ensure compliance with food hygiene regulations and maintain cleanliness in the kitchen
• Supervise Food Service Assistants
• Handle cash and maintain records of food purchases and sales
• Promote the catering facility and participate in training as required

Requirements:

• Food Hygiene and Safety qualification (Level 2)
• Experience working in a busy kitchen environment
• Knowledge of food hygiene and health and safety legislation
• Experience designing and preparing food menus to meet quality, nutrition, and cost
• Excellent communication skills and the ability to work in a fast-paced environment

To apply or for more information, contact:
Lewis Ashcroft
Email: Lewis.Ashcroft@servicecare.org.uk or call 01772 208962.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to help foster a caring and supportive learning environment for our young people. Your experience of pastoral care will place our learners’ welfare at the heart of the school.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to problem solve and provide excellent customer service to our community.

You will have:

• Level 3 qualification (NVQ Level 3 or A Level).
• Proven track record of securing a successful and positive culture.
• Experience of leading behaviour.
• Up to date knowledge in behaviour management including national policy, behaviour management strategies, inspection findings and statutory requirements.
• The ability to embrace, adopt and put in to practice the Trust’s approach to behaviour management.

What the school offers its staff

Highfield Leadership Academy is a state-of-the-art secondary school for 11 to 16 year olds in Blackpool. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Bonus: £2500 based on Ofsted rating of Outstanding for each home.
Annual Leave: 36 days annual leave (Inc bank holidays)
Additional Benefits:
• A deputy manager who works the same hours and shares on call responsibility
• Pension
• Statutory sick and maternity pay
• Food Provided
• Long Service Awards
• Christmas bonus / Christmas meal
• Full autonomy of staffing
• Full autonomy of referrals

About our service:
Outbound Care is a family run business, we have predominantly based in the North-West, but due to continued success are now expanding into the North-East as we have proven track record with Ofsted of “Outstanding” and “Good” gradings.
We are seeking to appoint a manager to oversee this home which is registered with Ofsted.

The home is for two young children, which is fun, vibrant and comprises of a passionate driven staff team.

We are ideally looking for home manager who have held registration with Ofsted and have a proven track record of effectively running a children’s home. Although we will consider candidates with experience of deputising children’s homes looking to make the next step in their residential childcare career.


If you feel this could be a new start for yourself, message or email me at hr@outboundcare.co.uk

JOB PURPOSE AND ROLE
To deliver the maximum quality of care in our Children’s Homes, within Outbound Care’s model of an integrated therapeutic approach. To ensure that a therapeutic / Nurturing environment is developed in accordance with the Company’s core values. To ensure efficient and effective service delivery with a view to supporting the positive development of the staff, service and organisation and improved outcomes for every young person. To ensure the management of the home meets and exceeds the requirements of the Quality Standards for Children’s Homes and attains consistently ‘good’ and ‘outstanding’ Ofsted gradings.

Key Duties and Responsibilities

• Actively safeguard and promote the welfare of the children and young people in our care.
• Promote a safe, structured and nurturing environment and address any unsafe practices, conditions or concerns.
• Maintain high standards of childcare and be flexible in adapting to meet young people’s needs.
• Ensure all staff practice is in line with care and placement plans, taking into account the views of the young person.
• Ensure that young people’s needs, development and progress are assessed and recorded.
• Ensure that the young people are encouraged and supported to make decisions about their lives and influence the way the home is run.
• Take responsibility for the implementation, monitoring and review of the practices and systems in the home.
• Oversee the overall running of the home and ensure that it complies with and exceeds Ofsted standards.
• Ensure the operation of the home meets and exceeds the requirements of the Quality Standards for Children’s Homes and adheres to the company’s policies and procedures.
• Ensure adequate staffing levels and allocate duties consistent with conditions of employment.
• Induct, supervise and appraise staff within an agreed framework, and ensure regular staff meetings occur.
• Develop the skills and potential of the staff team, including identifying relevant training needs.
• Assist with the recruitment, selection and appointment of care staff in line with safer recruitment guidelines.
• Be aware of health and safety regulations and be responsible for their enforcement within the home.
• Develop and maintain professional working relationships with local authorities, external agencies, children and families.
• Work in line with the ‘Statement of Purpose’ of the service, and input into the strategic planning for the development of the home.
• Always promote anti-discriminatory practice at all times.
• To adhere to budgets and apply control over all financial matters pertaining to the operation of the home.

Other Requirements
• Undertake all relevant training as and when required.
• To act as on call manager and when rostered for the home.
• Cover shifts in an emergency when no staff are available.

General Statement
The above duties and responsibilities do not include or define all tasks that may be required by the post holder. The Company reserves the right to vary duties and responsibilities at any time providing they do not change the general character of the duties or the level of responsibility entailed.

Equal Opportunities
The company supports Equal Opportunities in employment and opposes all forms of unlawful discrimination on grounds such as colour, race, nationality, ethnic or national origin, sex, marital status, disability, sexual orientation, religion or belief and age.

What skills and experience we're looking for

Who we’re looking for

We’re looking for a talented individual to help foster a caring and supportive learning environment for our young people. Your experience of pastoral care will place our learners’ welfare at the heart of the school.

The successful candidate will be a committed team player with excellent organisational and technical skills. You will have the ability to problem solve and provide excellent customer service to our community.

You will have:

• Degree level qualification or equivalent experience.
• Leadership experience in an Alternative Provision with children in a secondary school or other setting.
• Supporting children with special educational needs and/or Disabilities (SEND).
• The ability to maintain positive relationships with students, parents and staff.
• Effective classroom and behaviour management skills.

What the school offers its staff

About Highfield Leadership Academy

Highfield Leadership Academy is a state-of-the-art secondary school for 11 to 16 year olds in Blackpool. We joined Star Academies in 2016 and, like all Star schools, we have a leadership specialism.

We are a rapidly improving school with high ambitions and expectations for all of our pupils. We provide a knowledge-based academic curriculum alongside a rich and diverse leadership programme that grows character and inspires charitable and social action. Our pursuit of educational excellence is based upon our fundamental belief that every pupil has the capacity to become a successful and inspirational leader.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Registered Service Manager -Burnley up to £35,000 Depending on Experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Burnley. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Description

Level 3 Nursery Room Leader
Salary: £28,000 - £30,000

We're looking for a dynamic, highly skilled Level 3 Nursery Room Leader to become a key part of a forward-thinking team. If you're committed to providing exceptional early years education and have the leadership ability to inspire, support, and develop a team, this is the perfect opportunity for you.

What We're Looking For:

• Level 3 in Early Years Childcare (or above) is essential.
• Extensive experience as a Room Leader or in a similar senior role within an established nursery.
• A thorough understanding of the EYFS framework, child development theories, and safeguarding protocols.
• A proven ability to lead, mentor, and inspire a team of childcare professionals, fostering a positive and collaborative working environment.
• A genuine passion for the early years, with a strong commitment to delivering the highest standards of care and education.
• Exceptional organizational skills, able to manage time effectively, handle multiple responsibilities, and stay on top of administrative duties.

Benefits for you:

• Company pension scheme
• Employee wellbeing programme and support
• Discounted childcare
• Team events and staff recognition
• Training and development opportunities

Key Responsibilities:

Leadership & Team Management: Oversee daily operations, ensuring high-quality care and education. Lead, mentor, and support nursery staff, fostering professional growth and best practices.

Curriculum Planning: Design and implement engaging, age-appropriate activities in line with the EYFS framework, tailored to meet each child's individual needs.

Parent & Family Engagement: Build strong relationships with families, providing regular updates and support on their child's development.

Safety & Compliance: Ensure a safe, clean, and secure environment, adhering to safeguarding and health and safety standards.

Administrative Duties: Manage observations, assessments, and individual learning plans while maintaining accurate records.

Reference: WILL80007/MW

INDCHI

Job Description

Level 3 Nursery Room Leader
Salary: £28,000 - £30,000

We're looking for a dynamic, highly skilled Level 3 Nursery Room Leader to become a key part of a forward-thinking team. If you're committed to providing exceptional early years education and have the leadership ability to inspire, support, and develop a team, this is the perfect opportunity for you.

What We're Looking For:

• Level 3 in Early Years Childcare (or above) is essential.
• Extensive experience as a Room Leader or in a similar senior role within an established nursery.
• A thorough understanding of the EYFS framework, child development theories, and safeguarding protocols.
• A proven ability to lead, mentor, and inspire a team of childcare professionals, fostering a positive and collaborative working environment.
• A genuine passion for the early years, with a strong commitment to delivering the highest standards of care and education.
• Exceptional organizational skills, able to manage time effectively, handle multiple responsibilities, and stay on top of administrative duties.

Benefits for you:

• Company pension scheme
• Employee wellbeing programme and support
• Discounted childcare
• Team events and staff recognition
• Training and development opportunities

Key Responsibilities:

Leadership & Team Management: Oversee daily operations, ensuring high-quality care and education. Lead, mentor, and support nursery staff, fostering professional growth and best practices.

Curriculum Planning: Design and implement engaging, age-appropriate activities in line with the EYFS framework, tailored to meet each child's individual needs.

Parent & Family Engagement: Build strong relationships with families, providing regular updates and support on their child's development.

Safety & Compliance: Ensure a safe, clean, and secure environment, adhering to safeguarding and health and safety standards.

Administrative Duties: Manage observations, assessments, and individual learning plans while maintaining accurate records.

Reference: WILL80001/MW

INDCHI