Total 224 Manager level Customer Service job vacancies in Melbourne, Victoria

Job Description

Lead the development and execution of MFG's Brand & Customer strategy
Drive customer engagement and foster a customer-centric culture across MFG.
Manage all Marketing activities and initiatives across the MFG group

Munro Footwear Group is moving into an exciting time of transformation with the creation of a new and strategic executive role being introduced into MFG's leadership team, as General Manager | Brands & Customer . With our customers at the heart of everything we do, we are looking for an exceptional people leader, with a blue print of experience driving innovative retail marketing strategies across multiple brands and a commercially savvy approach to join our business. This role will drive engagement and foster a customer and brand focused strategy across the marketing of our suite of brands.
Key Responsibilities
The General Manager | Brands & Customer is responsible
... Click here to view more detail / apply for General Manager | Brands & Customer

Melbourne Tractors is a leading supplier of new and used construction and earthmoving equipment, with branches located in Somerton and Dandenong, Victoria. A family-owned company that is successfully operating from 4 locations around Victoria with branches at Somerton, Dandenong, Ballarat, and Terang for over 30 years.

Melbourne Tractors is the authorised dealer for Kobelco Excavators, New Holland Construction, ASV Positrack Loaders, Merlo Telehandlers, MSB Hammers, KenBuilt and Digga Attachments. We stock everything from track loaders, wheel loaders and skidsteer loaders to compact and heavy excavators, backhoe loaders and telehandlers.

We are seeking highly qualified Customer Service Manager to join our success-driven team at our Meltrac Machinery Branch in Terang, Vic on a full time and permanent basis.

Key Responsibilities include but are not limited to:
Develop and review policies, programs and procedures concerning customer relations and goods and services provided
Maintain good customer relationships
Oversee and assist with customer queries and concerns
Oversee and assist with the day-to-day customer service function including phone and email support
Process customer and supplier invoices (recipient created) using company specific software
Provide customer summaries and reports using company specific software and excel
Provide efficient business–focused customer services and respond proactively to verbal and written enquiries, in an accurate and timely manner.
Liaise with other organisational units, service agents, contractors, and customers to identify and respond to customer expectations
Maintain business records
Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
Account reconciliations
Ensure the company’s policies, procedures and standards are adhered to
Report and collaborate with senior management to promote growth with customers and suppliers

To be considered for this role, you must have
Excellent customer service relations experience
Excellent working knowledge in Microsoft Office (Outlook, Word, Excel)
Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines.
With proven high level of professionalism, discretion, and confidentiality
Strong communication and reporting skills
Must be able to work independently or as part of a team
Great interpersonal skills.

If you possess the qualities and skills required for this role and you feel this job is for you, please apply now!
Salary: Between $70,000 and $75,000 per annum + Super

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?
How you will make contributions that matter:
As the Brand Manager for Food Service, you will be at the forefront planning and executing all aspects of the marketing mix across all categories and brands within foodservices, route and export. You will work closely with the brand leads to contribute to the channel wide strategic direction and execute initiatives to deliver channel profit and growth objectives.
You will be instrumental in leading cross-functional strategic brand planning, portfolio management, NPD & product renovation projects, pricing strategy, P&L delivery, performance analysis and brand communication.
This is an exciting time for ... Click here to view more detail / apply for Brand Manager ? Food Service

In this newly created position, The Senior Manager, Customer Experience plays a critical role supporting the development and delivery of AFCA’s Customer Experience strategy. The Senior Manager will develop and drive our Customer Experience strategy whilst leading our current Member & Customer Experience team members. This is a newly created opportunity and exciting chance to have a real impact on our Customer Experience journey at AFCA.

Working closely with the Head of Membership Services, this role will support the creation and successful delivery of operational excellence customer experience best practice. The role will lead a team of skilled customer experience professionals and support teams by leading the development of the customer experience framework for consumers and members. The Senior Manager role will identify, support and drive process recommendations, end to end reviews and support AFCA to identify opportunities for improvement always with a focus of best practice customer experience.

Typically, in this role you will:

• Lead the development of the Customer Experience Strategy at AFCA
• Develop, facilitate and collate Consumer and Member research and feedback activities including surveys, focus groups, and other voice of customer inputs.
• Use this data to inform best practice and prioritisation of activities across AFCA, working closely with Operational Excellence, Operational Delivery, Rules and Decision makers
• Work closely with external stakeholders, industry groups and regulators
• Create and execute a body of work to drive customer excellence, being data driven, curious and focused on what it means to provide customer experience best practice
• Create and maintain a calendar of events for member engagement, including forums, webinars, roadshows
• Lead the content development for consumer and member engagements as above, plus newsletters and other communications
• Project management and coordination that is required to seamlessly deliver these engagements
• Change management with members and internal stakeholders helping drive execution of suggested recommendations
• Build and maintain strong relationships with operational teams and work closely with an aligned approach to building value for our customers

CHILDCARE CENTRE MANAGER

Get paid to have fun!

About Us

Kelly Club Australia Pty Ltd provides Before School Care, After School Care and Holiday Care programs throughout Victoria. Our aim is to provide not just "a childcare facility", but to run programs in a safe environment that entertain and inspire our future generations. Our goal is to give children opportunities to do the things they love and enjoy in a supportive and encouraging environment. We use a professional program model that is fun and promotes children's wellbeing, learning and development. Programs are focused on sports, cooking, games, discovery, and arts and craft activities as well as relaxation time around a busy life at school. Children are encouraged, educated and entertained during their time in our programs.

The Role as the Childcare Centre Manager you will be managing programs and delivering activities, on a weekly basis, to children in Orchard Grove, Victoria, as well as supervising a small team of Educators. The education facility is surrounded by trees, is well equipped with a large space provided for Kelly Club programs. As the Childcare Centre Manager, you'll be friendly and communicative with the children's families as an extension of the school's inbuilt culture.

You'll deliver a remarkable service to support families and an average of 30 to 50 children, per session currently, in Before School and After School Care Programs, and Holiday Programs. Reporting to the Area Manager, the essential purpose of the Childcare Centre Manager is to deliver a fun and interesting program. This will be achieved by providing an inclusive and supportive environment where children are safe, engaged and well supervised.

This is a full-time position.

The annual salary is $73,231 plus superannuation.

Check out our Kelly Club videos: https://youtube.com/shorts/nbLw7569GjM?feature=sharedhttps://youtu.be/XtVlpHwXHmM?feature=shared

Applicants who do not answer all the questions might not be considered.

Duties –

- Develop, plan and implement a stimulating, educational childcare program

- Maintain a child safe environment for all children

- Assist children in routine tasks

- Manage and develop your team

- Communicate effectively with staff, families and children

- Complete general administrative tasks

- Perform other duties as required Skills and Experience

Qualifications –

At least a relevant Bachelor qualification or above in a relevant field plus two years of full-time post-qualification experience in the relevant position OR at least 5 years of experience in the relevant position can substitute for formal qualifications plus two years’ experience.

Valid Working with Children Check (before commencing)

Current First Aid HLTAID012, CPR, Anaphylaxis Management and Asthma Management training (before commencing)

Current child protection training and strong knowledge of child safe standards

About You

Kelly Club Childcare Centre Managers are individuals who are passionate about working with children and want to pursue their dreams by continuing their growth in the early education sector. You are qualified, or currently undertaking a relevant qualification, have experience in running programs with school aged children and supervisory experience in any sector. For example, OSHC, school teaching, school camp programs, sporting programs, or the like. Most importantly, you are personable, enthusiastic, driven, ambitious, and have the natural ability to communicate and engage with people. You're also well organised and can prioritise your administration, childcare and employee supervisory responsibilities. You will demonstrate an ability to deliver a safe, caring and engaging program for primary aged boys and girls, motivating them to join in and have fun. At the same time, you have the ability to discern what things need to be documented and reported in order to ensure compliance.

Why wait, join us and contribute to the success of the leaders of the future!!

About State Sport Centres
Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more than just facilities; we're the driving force behind sports enthusiasts reaching new heights. We exist to fuel passion, inspire excellence, and contribute to the well-being of the Victorian community.  Join the team that transforms the sports landscape and creates a legacy of excitement, engagement, and inspiration. 
About the role:
The Manager Service Improvement and Innovation is a strategic leadership role tasked with developing and implementing the SSCT Customer Strategy across all our venues including Melbourne Sports & Aquatic Centre, State Netball Hockey Centre, Lakeside Stadium and State Basketball Centre. Reporting to the General Manager - Venues, this role
... Click here to view more detail / apply for Manager ? Service Improvement and Innovation

Please read the attached Applicant Pack prior to completing your application form to find out more information. Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust. We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. We look forward to receiving your application.

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

Overview of the role:
This role reports to the Senior Director, Global Service Delivery, and works closely with the Saputo Australia IT Business partner, to manage and deliver IT infrastructure and services for the division.  The ideal candidate thrives in a dynamic global context, working easily with a diverse set of stakeholders at various levels of the organization, while establishing close working relationships with IT and business stakeholders in their region. During their career, the candidate will have worked in various IT technical, service and management roles, and have developed a well-rounded skillset to manage both operations and
... Click here to view more detail / apply for IT Manager, Regional Service Delivery

We're searching for a compassionate full time Care Manager at Respect Tongala. If you're fueled by the desire to create a meaningful impact in the lives of residents within a residential aged care home, seize this opportunity to lead with purpose and compassion.

About Us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

Our purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.

The Opportunity: The Care Manager is responsible for the coordination and delivery of quality clinical care to residents in accordance with contemporary practice. The Care Manager is responsible to plan, allocate and delegate duties and facilitate the delivery of care according to documented policies and procedures. The Care Manager will contribute to the effective administration of human, material and fiscal resource management according to budgetary requirements.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN) for all aged care facilities.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Previous nursing management experience.
• Experience and involvement in accreditation processes.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we offer you:

• Attractive pay incentives, along with not-for-profit salary packaging.
• Up to $5,000 relocation allowance to assist with relocation (if applicable).
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritises well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.

Sharp & Carter Healthcare has an exceptional opportunity for an experienced Clinical Care Manager for a permanent position in Regional Victoria . This role provides long-term stability and significant opportunities for growth at both the general and regional management levels.


About this Role:


The Clinical Care Manager collaborates closely with the General Manager to cultivate a supportive and respectful atmosphere for residents. By leading the Clinical Care team, this position prioritizes the recognition of each resident's distinct identity, culture, and aspirations. Become part of our mission to build a compassionate community where every individual is valued!


Key Responsibilities:


Guiding RNs and clinical team development.
Delivering top-tier care for all residents.
Ensuring clinical documentation and compliance by adhering to clinical governance policies and procedures
Coordination and supporting continuous improvement initiatives
Collaborating with external healthcare partners.



... Click here to view more detail / apply for Clinical Care Manager

The Company
Miller Leith are excited to be once again, partnering exclusively with PureDairy on a new senior leadership role. Founded in , PureDairy has grown from a small trade business into a significant player in the foodservice industry, processing and distributing a range of cheese products such as natural cheese, mozzarella, cheddar, and cheese sauces. With a significant proportion of its business in Foodservice and a strong customer base that includes national QSR accounts, PureDairy has established itself as a trusted supplier to pubs, clubs, and sporting grounds across Australia.
Currently, PureDairy is experiencing rapid growth, requiring expansion in marketing, supply chain, and key leadership roles. With a state-of-the-art manufacturing facility in development in Dandenong, PureDairy is on the verge of expanding its market reach into overseas markets. To support with this exciting expansion, we are now partnering with the business to find a General Manager - Foodservice. 
... Click here to view more detail / apply for General Manager ? Food Service

Epworth HealthCare is Victoria?s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia?s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 
Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.
In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.
You will make an impact by:

Leading and modelling an environment that is focused on customer service, clinical care and patient experience.
Lead and manage a process of continuous improvement.
Actively lead
... Click here to view more detail / apply for Patient Services Centre Manager

Permanent, Full Time (1 FTE)
VIC East - minimum 4 days per week on site
SCHADS Level 7, $117, (plus super and salary packaging)

Role Purpose
The Team Leader oversees Financial Counsellors, Financial Capability Workers and a Financial Coach  based in Victoria East. This role, reporting to the Manager, Family and Financial Counselling/Capability Services requires strong financial services expertise and effective leadership.
The Team Leader ensures the delivery of high-quality financial services across VIC East & NSW, collaborates across teams, and fosters teamwork within client services.
Key Responsibilities

Lead the Financial Counselling and Capability Team, and the Firmer Foundations Financial Coach in NSW to empower women, children and families, consistent with Good Shepherds mission, service strategic plan and relevant partner and funding agreements.
Provide high quality leadership to the team through promotion of open communication, teamwork and delegation.

... Click here to view more detail / apply for Team Leader Financial Counselling & Capability Service

Blue Sky Services Role Summary : The Customer Service Manager will play a key role in ensuring client satisfaction, overseeing after-sales services, and enhancing the quality of service delivery across our sites. This position requires strong leadership in managing client relationships, operational oversight, and staff development. Benefits Benefits : Competitive base salary plus superannuation Opportunities for professional development within a growing company Supportive work environment committed to quality and sustainability Task & Responsibilities Key Responsibilities Develop, review, and implement policies and procedures to maintain high standards in customer service and client relations. Act as the main contact for clients, addressing inquiries, compliments, and complaints promptly. Lead and supervise Site Supervisors, cleaning staff, and support teams to ensure efficient service delivery. Conduct regular quality assurance checks, monitor KPIs, and work with internal teams to meet or exceed client expectations. Oversee financial goals and manage budgetary requirements to maintain operational efficiency. Implement after-sales services to ensure ongoing client satisfaction and service quality. Collaborate with other departments to identify customer needs and ensure coordinated service delivery. Qualification & Experience Selection Criteria : Minimum of 2 years of experience in a Customer Service Manager or similar role, preferably within a service-based industry. Bachelor’s degree (preferred) or relevant experience Proven ability to manage client relationships, handle complaints, and provide a high standard of service. Strong leadership skills with experience in team development, performance reviews, and training. Proficiency in CRM systems, Microsoft Office, and understanding of call center operations. About Company Company Overview : Blue Sky Services, a leading provider of commercial cleaning and property services, is seeking an experienced and dynamic Customer Service Manager to join our team. We are committed to excellence and sustainability in all our services across metropolitan Melbourne and regional Victoria Salary: $75000-80000 Job Publish: 05-11-2024 Job Expire: 05-12-2024 Please click to View more detail / apply .

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as a Sales Manager at Civica

We’re on the lookout for a dynamic leader who has an unwavering passion for sales. This exciting new leadership role involves guiding a team of Account Managers and a Presales Lead, ensuring they expertly manage the daily tasks crucial for hitting our performance goals. As we embark on a thrilling transition to cloud-based solutions, our entire customer base is enthusiastically moving towards cloud services. This is a remarkable moment at Civica's Private Health Insurance sector, as we build upon our rich legacy of successful business operations. With a robust and energetic team already in place, we are committed to taking our performance to even greater heights.

If you have a proven track record in Software Sales or possess experience in selling SaaS solutions, we want to hear from you! You could be just the right person for this opportunity. In the role of Sales Manager, you'll spearhead strategic account and territory planning initiatives. You will craft a compelling vision and mission along with a tailored Go-To-Market (GTM) strategy for your sector. Your expertise will drive sales momentum through proactive efforts, such as forecasting, pipeline development, and thorough planning. You'll oversee a detailed opportunity management process while upholding essential disciplines. Additionally, you will provide valuable insights and guidance on deal-making and skillfully manage customer meetings. Furthermore, you'll inspire a high-performing sales team, nurturing the development and retention of exceptional talent.

In this role, you'll be actively hosting meetings with our customers, fostering engagement, gathering valuable feedback, and supporting our pipeline. You'll have the opportunity to build strong relationships and trust with senior-level clients. Please note that regular travel across ANZ will be part of the journey!

Are you Keen to know more about Private Health Insurance Business and products ?
Please check- Health and Care Information System | Civica

What you will have to be successful in this role

• Possessing an inspiring, motivational, and structured approach, with a strong customer-centric mindset.
• Ability to coach and manage behaviors and priorities based on key performance areas including pipeline management, customer coverage, white space management and account plans
• An individual capable of managing high-volume sales while adhering to disciplined and structured methodologies.
• Previous experience in Private health insurance sector
• SAAS/ Software Sales experience
• The ideal candidate should possess a mindset dedicated to overcoming challenges.
• Demonstrated ability to achieve results and develop effective strategies that cater to customer needs through a consultative approach.
• Proficiency in formulating sales plans and leading efforts to attain desirable outcomes.
• Familiarity with Salesforce is considered an asset.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.