Total 111 Manager level Customer Service job vacancies in Newport, Isle of Wight, PO30 2DX

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

• The incumbent facilitates major initiatives by providing subject matter expertise on asset valuation and program tools for the management of the National Capital Region’s real estate portfolio. Takes the lead role to ensure the development and execution of targeted program strategies. Maximizes and strengthens business line relationships by understanding and managing customer expectations and perceptions to integrate subject matter expertise into the regional PBS operations and recommends changes to existing procedures and processes that will enhance the service delivery.
• Obtains new business and facilitates the service delivery of existing business; ensures the coordination of planning and program implementation with other PBS Divisions. Oversees the maintenance of national and regional program databases.
• Addresses problems and concerns raised by Client Delivery staff on behalf of customer agencies. Investigates and oversees the investigation of source of problems and validates findings. Recommends corrective action, and resolves to the mutual benefits and satisfaction of all parties involved.
• Supervises staff assigned to the Division in the performance of work geared toward supporting and validating client agency project management requirements. This includes: establishes and plans work schedules for subordinates; establishes short and long term priorities and objectives; evaluates employee work performance; and provides guidance, advice, and counsels on all performance and personnel matters regarding branch employees. Handles disciplinary actions when necessary. Reviews and approves or denies leave requests. 

Starting at $139,395 Per Year (GS 14)

Assistant Automotive Service Centre Manager required in Newport.

- Starting salary up to £29-31,000 per annum with around £1,800+ additional annual bonus potential.
- Mon-Fri 8:30am-5:30pm and 1 in 2 Sat 8:30am-4:00pm.

Our client, one of the UK's largest automotive service centre/tyre retailers with multiple centres nationwide, is currently recruiting for an experienced Assistant Centre Manager in Newport.

Reporting to the Centre Manager and working alongside a small workshop team, as an Assistant Centre Manager, your responsibilities will include:

- Assist the Centre Manager in the operation and daily running of the centre.
- Play a key part in achieving targets including key performance indicators.
- Maximising workflow through the workshop to achieve maximum efficiencies.
- Providing support in the workshop during peak periods.
- Oversee the maintenance of stock values within the centre.
- Ensuring all Health and Safety requirements are adhered to.
- Implement and enforce company policies and procedures.
- Offer and deliver excellent customer service.
- Assisting with the training and mentoring of employees.

To be eligible you will need to hold commercial experience with a proven background within the automotive sector at a supervisory/management level and have mechanical experience working as a Vehicle Technician given you will be required to assist in the workshop during peak periods. You will have the ability to lead and manage a team of individuals, the ability to demonstrate success in developing and maintaining a positive sales culture, a strong customer focus with the ability to encourage the team to deliver a consistent and positive customer experience, and experience in maximising sales whilst controlling costs, compliance with centre and management standards. A UK driving licence with minimal points is mandatory.

What's in it for you? For your hard work as an Assistant Centre Manager, our client is offering:

- Starting salary up to £29-31,000 per annum.
- Uncapped centre performance-related bonus scheme around £1,800+ per annum.
- Overtime is subject to availability and paid at a standard rate.
- 32 days annual leave allowance (including the bank holidays).
- Access to in-house training and development.
- Contributory workplace pension scheme alongside various other company benefits.
- Chance to work with the UK's fastest-growing tyre retailer.
- Working hours from 8:30am-5:30pm Monday to Friday and 1 in 2 Saturdays 8:30am-4:00pm.

If you are interested in hearing more about this Assistant Service Centre Manager job in the Newport area, please contact Harry Woodcock at Perfect Placement Today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

At the entry level of this position, you will:

• Conduct Working Capital Fund (WCF) IT Service Management and IT Business Studies, monitor the assigned Agency IT services and the WCF Data Processing activities, and evaluate service performance to provide recommendations to Service Management Branch (SMB) and WCFD leadership to meet divisional objectives.
• Provide advice, guidance, and recommendations to management and other specialists on routine project management issues; Assist in identifying and communicating project risks and develop mitigation plans.
• Support IT Technical Teams, Contracting Officer Representatives (COR), and WCF Accountants to ensure compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Provide WCF customer support and services as in identifying conventional IT service delivery issues, conducting analyses, resolving service delivery problems, suggesting improvements, and making recommendations to management

When entering a Federal job at a grade level lower than the highest promotion potential level, you may be promoted to more complex duties and work more independently, as your career progresses.  NOTE:  Career ladder promotions are not automatic, and all eligibility and qualifications requirements must be met in order to progress to the next grade level.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

Starting at $62,574 Per Year (GS 09-11)

You will:

• Coordinate and manage Working Capital Fund (WCF) service management, including providing customer support for the Agency IT services and the WCF Data Processing activity; oversee and conduct comprehensive customer and market analysis/studies to identify, propose, and support business solutions to complex management challenges with far-reaching scope and impact.
• Assists in planning and managing delivery and acceptance of complex IT projects and applies agile methodologies for project management, including the development and use of new tools for work planning methods and tracking.
• Develops, implements, and ensures compliance with plans, policies, standards, infrastructures, and architectures that establish the framework for the management of all WCF IT services and customer support applications.
• Develop outreach strategies and materials to communicate service information about various initiatives to customers, stakeholders, and partners with EPA. The incumbent identifies policy issues, designs analysis, suggests improvements, and makes recommendations to management on issues related to enhancing service delivery.
• Assists Contracting Officers and any duly appointed Contracting Officer Representatives (COR) with the evaluation and execution of IT service contracts to ensure best services are being delivered under the contract to include assisting to ensure contractors perform the technical and management requirements.

You will spend less than 25% of your work time on contracts, grants/cooperative agreements, and/or interagency agreements.

One or more positions may be filled (in the organization advertised and/or in other organizations), if appropriate to the position.

Starting at $107,906 Per Year (GS 13)

• Uses knowledge of government regulations to assist the Contracting office in awarding Architectural and Engineering (A/E) and construction contracts.
• Briefs Park, Denver Service Center, NPS Region 1 and WASO leadership on project status, delays and construction issues on large complex projects.
• Assists in negotiating A/E services, construction management services, and construction contracts.
• Participates in Value Analysis Workshops, and makes park, region, and design team (or equivalent) presentations on project needs, impacts, logistics, and temporary systems.
• Performs daily site visits to each project site an properly documents work, materials and manpower for each trade.

Starting at $95,694 Per Year (GS 12)

A client within the public sector based in Greater Manchester is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to undertake all fire safety management duties, manage the FRA remedial works programme, act as the lead for property fires, liaise with GMFRS for and to work with the Building Safety Manager

Key responsibilities will include but not be limited to:

• Ensure the effective delivery of all fire safety works are completed to a high level of customer satisfaction, to a standard of legal compliance.
• Providing assurance to the Head of Design & Delivery, Executive Management team and the relevant Corporate Board and the Housing Advisory Board on all fire safety compliance matters.
• Support and advise on procurement of contractors for fire safety works, drafting work specifications and quality standards where needed.
• Participate on tender of valuation and contractor selection as required.
• Providing on going advice on the competency of contractors to undertake works and ensuring robust contract management of the selected contractors by monitoring quality of work to determine compliance with fire safety legislation and guidance.

The Candidate

To be considered for this role you will require current knowledge of relevant legislation, ideally with experience of practical application.

It will be essential to be in experiences in the below:

• organised and methodical with a logical approach to building and fire safety.
• team player who can work effectively with internal teams, external agencies and residents with the focus being on building and fire safety.
• self-starter, with great IT skills who can produce reports and statistical data that provide good information that improves understanding

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

Starting at $117,962 Per Year (GS 13)

• Monitor the progress of and contribute alternative or third- party financing technical expertise, to priority and/or high visibility energy and climate change programs, projects, and/or initiatives for an organization.
• Initiate actions to avoid anticipated or actual problems detrimental to energy programs.
• Determine the source of, and provide direction to resolve, problems relating to policy and guidance.
• Support senior leadership and staff on all current strategic communication and engagement initiatives designed to enhance alternative financed energy and environmental programs internal and external communication and outreach.
• Provide budget input to the supervisor for the assigned program/projects and supplies justification as to the importance of efforts and the consequences of not providing the necessary funding.
• Provide development of goals, objectives, and strategic plans, which define the long-term emphasis and focus of the alternative financed energy environmental program.

Starting at $117,962 Per Year (GS 13)

The major duties of the Safety and Occupational Health Manager position include, but are not limited to, the following:

• Provide technical support to the safety programs of supported parks in areas such as noise, asbestos, carbon monoxide, welding fumes, silica dust, solvent vapors, oxygen-deficient atmosphere, toxic and explosive gases, flammable materials, blood borne pathogens, laboratory hazards, chemical hazards mechanized equipment hazards, confined space, and work processes.
• Conduct annual safety inspections and evaluate workplace environments, equipment, or practices to ensure compliance with safety standards and government regulations.
• Investigate accidents to identify causes or to determine how such accidents might be prevented in the future.
• Develop local safety and environmental directives and recommend measures to help protect workers from potentially hazardous work methods, processes, or materials.
• Develop and provide Safety education and training.

Starting at $99,200 Per Year (GS 12)

Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to. For further details please see the attached job description.

This recruitment process will see the appointment of two candidates for two separate roles.

Operational Support Manager - Theatres, Anaesthetics & Perioperative Assessment

Operational Support Manager - Critical Care, Pain Management & Vascular Access

Please note, that following the successful completion of a competency framework, the successful candidates will progress into a Band 7 Operational and Performance Manager. Further details can be provided at interview. Expected progression to band 7 would be within 18 months.

The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI’s).

The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.

The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.
1. Line management of service administrative and clerical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
2. Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
3. Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
4. Review, in support of the Operations and Performance Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards.
2. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity.
3. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources.
4. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required.
5. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required.
6. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to.

For further details please see the attached job description.


This advert closes on Sunday 17 Nov 2024

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

We are looking for an experienced, highly motivated Midwife to lead on our birth centre and be an advocate for midwifery led care within UHCW.

The post holder will be passionate, accessible and responsive and will be proficient in demonstrating strong leadership skills. You will work collaboratively within the intrapartum areas to facilitate the individual needs of women and their families. The post holder will be required to work closely with the Consultant Midwife, Matrons, Labour Ward Coordinators and Community team.

The post holder will be able to make proactive evidence-based decisions within their scope of professional practice.

You will be expected to lead a team, organise and achieve outlined objectives and goals set within the UHCW vision.

Within the management role you will be required to manage a roster, budget, sickness, appraisals and quality improvement projects.

The Ward Manager post will focus on the day-to-day operational management and leadership for the staff and services provided on the Birth Centre and demonstrate professional expertise supporting MLU care within labour ward if required and for births agreed outside of guidance. The postholder will be expected to maintain clinical expertise, undertaking Band 7 duties in line with the needs of the service and be required to work clinical as required.

Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, and performance targets, acting within local, Trust and statutory guidelines and policies at all times.

Highly developed communication skills enabling maintenance of high-quality service and ensuring timely management and resolution of unexpected events and situations. Undertake bleep-holder and on call responsibilities for the maternity unit on a regular basis.

A knowledgeable leader and resource for staff, advising on national, local and Trust policy and procedures/guidelines, ensuring that clinical governance is embedded in practice. Will support staff and users in service and policy development within a defined area/specialty.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for identifying and assessing complex clinical and non-clinical issues, implementing resolutions and monitoring/auditing outcomes.
• Responsible for interdepartmental/organisational activities including HR; budget management; complaints.
• Demonstrate highly technical and/or practical skills to ensure optimum patient management including; complex patient monitoring; equipment management and administration of invasive tests/procedures.
• Responsible for education and development of staff and service in an identified area through appraisal and business planning cycles.
• Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data available.
• Regularly manage expected and unexpected clinical events requiring high but unpredictable levels of physical effort according to patient dependency/clinical need.
• Support patients, carers and others during difficult situations arising in the clinical area, e.g. imparting bad news or following an unexpected event.
• Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.
• Ensure an effective learning environment for both students and qualified staff.
• To participate in clinical incident reporting, investigation and clinical audit.
• Will promote positive interpersonal relationships and be confident in challenging poor clinical practice or poor attitude.
• Responsible for interdepartmental/ organisational activities including sickness and absence management, completing appraisals and answering complaints in accordance with expected target times.
• To participate in the on-call rota within the unit to maintain safe staffing.

For further details please see the attached job description.


This advert closes on Thursday 14 Nov 2024

Service Care Solutions are looking for a SEN Service Manager to work within the London Borough of Tower Hamlets of a 5-month contract.

Location: Tower Hamlets (Hybrid)

Pay: £308.50per day

Job role/responsibilities:
To manage and lead the SEN Service in the processing of the statutory assessment procedures for children and young people with education, health and care needs under the terms of the Children and Families Act 2014 and the SEN Code of Practice 2014.

• Allocate tasks to SEND Team members based on Council and Team priorities.
• Ensure systems consider their impact on children, families, and educational settings.
• Maintain accurate, data-informed use of the management information system to support monitoring and improvement.
• Work with the Head of SEND to ensure timely submission of all statutory returns.
• Develop a parent/young person-centered approach to casework, prioritizing coproduction to enhance their experience with assessments and educational planning.
• Monitor and report stakeholder views and experiences to the Head of SEND.
• Enhance placement review and collaborate with school leaders to support inclusive, local learning opportunities for all children.
• Serve as lead senior SEND Officer for designated planned processes with SEND Team managers.
• Make decisions under Part 2 of the SEND regulations (2014) with the Head of SEND's agreement.
• Stay updated on DFE guidance and discuss school/setting briefings with the Head of SEND when needed.

Knowledge/Experience required:

• An extensive knowledge of the Children and Families Act 2014 and the associated SEND Code of Practice'.
• An up-to-date understanding of proposed changes in developments in special needs.
• High level of verbal and written communication skills.
• IT Skills.
• Knowledge of the impact of placement decisions on High Needs Funding.
• A successful track record as a senior manager in a service for children and young people with special educational needs and disabilities.
• The ability to use management information to judge service performance and to devise and implement service improvement strategies.
• Experience of designing and implementing innovative change which will deliver legislative requirements and improve services.
• Experience of managing a range of administrative functions and systems in a multidisciplinary environment.
• Work with members of the public in a customer service role.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £400.