Total 11 Manager level Customer Service job vacancies in Rotherham, S9 5HA

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Organisational Values As an employee of Primary Care Sheffield, you will be committed to PCS organisational values: Openness: ensuring transparency sharing knowledge and welcoming feedback Person Centred: Being empathic and understanding of the individual Innovative: Embracing change and inquisitive of new solutions Ambitious: Working towards the best for Sheffield and its people Empowering: Actively engaging staff, our population and partner organisations in improving the health and wellbeing of Sheffield people. About Us Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering around 600,000 patients. As well as providing a unified voice for general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS). You will play a key role in ensuring we embed high standards of patient care and the services we provide are of high quality. Were ambitious for our shareholders and so we continue to work hard, both with providers and commissioners, to find new ways of maximising positive patient outcomes and experiences. Main Duties and Responsibilities The Practice Support Manager will be responsible for the delivery of an innovative, professional, high quality and efficient service to the PCS Group General Practice. The post holder will work collaboratively with the Operations Manager and the Head of Service to continually seek ways to improve processes, efficiency and to promote agile ways of working. To provide management support to the Practice Team and Operational Managers, to ensure people are supported to perform their roles positively contributing to team performance. To provide line management support and mentorship of staff working within the PCS Group Practice and services. To be a key member of the management team working alongside managerial and clinical leads to ensure consistent high standards of service are delivered. To ensure that the administrative functioning of the service provided to staff, service users and key stakeholders is maintained to a high standard. You will work with the management team to support the governance of the service including producing information for performance management purposes and the on-going monitoring and delivery of key performance areas. You will be responsible for ensuring the daily operations of the practice are undertaken including clinical rotas, pay roll submissions including the management of holidays and absences and ensuring adequate cover arrangements are in place. This post involves significant organisational tasks, effective team working and a high level of communication skills. Principal Duties To support the Management Team in the daily operational management of the PCS Group Practice. Responsible for the co-ordination of reception rotas across all the practice ensuring an adequate level of cover is maintained. Will be responsible for working front-line as and when required. Supervision/line management of administrative staff, retaining appropriate documentation in the HR records. This will include all aspects of HR processes including addressing minor disciplinary/performance issues and undertake any investigations as necessary. Ensure safe and robust IT systems are in place and support the service in the development of IT, information and the Clinical System, including responsibility for key pieces of admin work relating to performance. Attend key meetings representing and advocating on behalf of the administrative staff. Provide leadership to the team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff, service providers and subcontractors to help you. To support the recruitment, induction, training and supervision of new administrative staff. To produce Job descriptions, person specifications for administrative staff in consultation with the Head of Service. To ensure written procedures for administrative aspects of the service are regularly updated. Implement systems for improving quality of customer service including direct supervision to handle complaints. To contribute to developing a positive working environment and welcoming service with other team members and those visiting the practice services To work within and adhere to human resources policies and procedures. To ensure accurate records are kept of all clinical staff absences including clinical sickness/annual leave/training etc and to ensure cover is provided during absences to maintain an efficient and effective service to patients. Organise, co-ordinate & participate in meetings, PLI events, workshops, training events and service planning discussions as necessary. Oversee administration staff for the ordering of office and clinical equipment and their maintenance. To contribute to the financial sustainability of the practice by maximising income streams such as QOF. Working alongside the Clinical Lead monitor the practice achievement within year, review and mobilise staff to achieving full QOF funding. To oversee the ordering of vaccines and stock, booking clinicians for clinics, inviting patients, read coding and reception reporting for annual Flu Clinics and other vaccination programmes which may be nationally directed. Encourage patient participation with the practice, being proactive by sending Friends and Family Questionnaires and actively engage in Patient Participation Group. Maintain and create as required, clinical rotas and ensure clinical staffing is upheld to specified levels. Escalating to the Operations Manager should there be a difficulty in maintaining service. To oversee and ensure daily prescriptions, nomads and repeat dispensing processing are being followed. Developing protocols and ensuring robust policies and procedures are in place which fit with PCS policies and procedures Provide training and development opportunities for practice staff. Clinical System administrator responsible for the induction and set up of new users, system maintenance and back-up procedures. To take the lead in relation to specific development projects and to ensure effective and robust project management Establish and maintain effective communication networks within and across PCS services Production of documents and reports for management purposes including analysis of data To project manage as and when required. Support to respond in a timely and appropriate manner to verbal and written complaints about the service in line with PCS Policy. Record using appropriate methods ensuring that PCS complaints procedure is implemented efficiently and sensitively. Ensures a high standard of confidentiality and respect in all office communications whether face-to-face, over the phone or by email To work flexibly and with initiative to meet the needs of the department. Works within professional directorate and service guidelines, ensuring provision of efficient management/administrative service and office systems for all aspects of the service. Respond appropriately to grumbles and refer any unresolved issues to senior management where necessary, recording using appropriate methods. General The post holder will: Responsible for continuing personal development in line with PCS policies To partake in an annual PDR with line manager To undertake any other duties as may reasonably be delegated to the grade and function of the post

Scheme Leader - Rotherham - £11.62 per hour

Typical Shifts are: Monday - Sunday 7am - 2pm, 2pm - 9pm, 9pm - 7am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Scheme Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Scheme Leader to join us in leading our supported living service's in Rotherham. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Scheme Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Scheme Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Scheme Leader having both the right experience and the right values. This is why at this service our Scheme Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Please note that this advert may close early should sufficient applications be received, so early application is advised. Please include a cover letter with your application, outlining how you feel you meet the requirements of the role. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you. Safeguarding those we provide our services to, sharing your concerns and putting the right interventions in place is key to the success of this role. You will work with a dedicated team of people, building strong relationships with other agencies to deliver the comprehensive support needed by those using our services. You will lead your team, providing development and clear direction aligned with the organisational aims and be a strong advocate for WithYou externally, maintaining and building our profile as you go. This is a permanent, full-time role working 37.5 hours per week. The salary for this position is £37,080 - £53,560 per annum. Benefits Competitive salary 28 days annual leave, plus bank holidays An extra day off for your birthday or a special occasion of your choice Enhanced maternity, paternity and adoption leave 2 days paid volunteer leave per year Auto-enrollment into We Are With You's pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job Description

Nursery Room Leader (Level 3) - Baby or Toddler Room

Salary: Up to £31,000

Hours Per Week: 40

Here at Willing Care, an exciting opportunity has arisen for a Nursery Room Leader to join one of our client's growing Nursery team, the ideal candidate will be dedicated and will be able to contribute to the development of the service and the children. If this sounds like you, then apply today!

We have a devoted team of recruitment consultants who specialise in matching up our talented candidates with clients, who are passionate about providing high quality care, support and schooling. Willing Care Recruitment is committed to having a diverse and inclusive work force.

To be considered for the role of Nursery Room Leader (Level 3) you will have:

• A minimum of a Level 3 childcare related qualification
• GCSE or equivalent English and Mathematics Grade C or above (if Childcare Qualification achieved after September 2014)
• Excellent knowledge of EYFS and OFSTED frameworks
• Good time management and organisational skills

About the Nursery:

The Nursery features spacious indoor and outdoor areas, expansive learning spaces and plenty of natural light. The teams aims to empower children and to allow them to thrive and develop.

It is close to the underground station, making it accessible by public transport.

Benefits for a Nursery Room Leader (Level 3):

• Annual leave increasing with service
• Have your birthday off!
• Childcare discount
• Healthcare cashplan
• Sick pay scheme
• Brilliant career progression routes
• Team social events
• Company awards
• Perkbox
• Employee assistance programme
• Cycle to work scheme

The role of a Nursery Room Leader (Level 3) within the Nursery involves:

• Providing high quality care at all times
• Acting as a Key person to a number of children and maintaining regular contact with parents
• Ensuring that the Room is compliant with internal and external policies and regulations
• Planning daily activities, in line with EYFS curriculum
• Carrying out supervisions and evaluations
• Maintaining accurate records and ensuring they are filed accordingly
• Acting as a mentor and providing leadership to junior members of staff
• Ensuring that the Room and Nursery has good staffing levels and arrange cover when needed

We are seeking a Nursery Room Leader (Level 3) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL78835/EC

INDCHI

Assistant Service Centre Manager needed in Rotherham

- Basic salary of up to £32,000.
- OTE of c. £34,000.
- Working Hours: 5 day working week (Day off during the week if you work a Saturday).
- Our client is seeking applications from passionate and experienced Vehicle Technicians, eager to progress into a managerial position.
- Guide a talented team of Technicians to complete a full range of jobs.
- Follow in the footsteps of our previous placements who have risen through the ranks.
- Opportunity to work for a nationally renowned Service Centre with an excellent reputation.

Our client, a highly regarded Service Centre, is seeking an Assistant Manager to join their team in their busy Rotherham branch.

If you are an experienced Technician seeking a step up, please get in touch!

What will the successful Assistant Service Centre Manager do?

- Manage a small team of Technicians.
- Organise workload and workshop bookings.
- Operate workshop loading system.
- Deal with customer enquiries in person and by telephone.
- Quote for repairs.
- Accurately record faults with vehicles/complete job sheets.
- Manage and order parts.
- Work on the tools when required (Semi-Productive)

The successful Assistant Service Centre Manager will have:

- A relevant formal qualification in Automotive City & Guilds / NVQ Level 2/3.
- Current experience as a Vehicle Technician, ideally operating in a Main Dealer/Independent Garage.
- Own Set of Tools.
- MOT License preferred although not essential.
- Full UK Driving License.

The successful Assistant Service Centre Manager will get:

- Basic salary of up to £32,000.
- OTE of £34,000.
- Industry leading training and development schemes.
- The opportunity to manage and motivate a highly skilled team.
- The opportunity to join a host of people we have placed at the company in the past.

If this Assistant Service Centre Manager vacancy interests you or you would like to find out about other Motor Trade Jobs in Rotherham, please contact Harry Culley at Perfect Placement now!

Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.

About the role The role will include but not be limited to The delivery of onsite clinical sessions within a community-based environment this would cover general adult Dermatology clinics, Isotretinoin initiation clinics and minor surgery. Minimum one clinical session a month. Supporting GPs with extended roles (GPwER) in Dermatology. This will include teaching and appraisals, that can be done remotely. Participation in audit, research, and management of the elements of the service relevant to Dermatology. Development of clinical care pathways in the overall management of patients and assist in improving these pathways over time. Clinical Governance

Salary: £40,000 - £42,000 DOE + Bonus + Company Car Weekly Hours: 42.5 /week MON-FRI 08:00-17:30
About us: We are the UK's leading vehicle rental specialists that you may not have heard of. Our branches cover the UK, Ireland and Spain, our workshops maintain and repair our own fleet. Within the UK we operate circa 49,000 Vans and 19,000 Cars so there is a good variety of vehicles to work on. About you:
If you are a proven Workshop Manager, Service Manager, Aftersales Manager, Workshop Controller, or Senior Vehicle Technician looking for the next step in your career, we would love to hear from you!
As a Service Manager, you will be responsible supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time. Accountable for day-to-day performance across all aspects of the workshop, you will develop a results-focused Vehicle Technician and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers.
About you

At heart, you are a technical expert with a solid automotive workshop management background - your team value your expert technical knowledge, input and guidance.
You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well.
You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Manager, you will know just how to solve it.




About your benefits: An excellent basic salary, but there is much more available at Northgate Vehicle Hire than that. Some of our most popular benefits include (but are not limited to) …

Fantastic bonus scheme
24 days annual leave rising to 26 with service (+ bank holidays) and an extra day's holiday to celebrate your birthday.
Free life assurance
Well-being services (incl. Colleague Assistance Programme, Health Cash Plan, Dental Plan & Travel Insurance).
Exclusive employee vehicle-leasing schemes
Pension & save-as-you-earn share scheme.
Our Benefits App offers unlimited access to a vast range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry's, and B&Q & Wickes, to name just a few)
We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

INDNVH

Main Duties and Responsibilities To provide management support to the Operational Managers and direct reports to ensure people are supported to perform their roles to enable them to make a significant contribution to individual and team performance. To provide line management support and mentorship of staff working within Darnall Primary Care Centre To be a key member of the management team working alongside managerial and clinical leads to ensure consistent high standards of service are delivered. To ensure that the administrative functioning of the service provided to staff, service users and key stakeholders is maintained to a high standard. You will work with the management team to support the governance of the service including producing information for performance management purposes and the on-going monitoring and delivery of key performance areas. You will be responsible for co-ordination of clinical rotas and pay roll submissions including the management of holidays and other periods of absence and ensuring adequate cover arrangements are in place. This post involves significant organisational tasks, effective team working and a high level of communication skills. Principal Duties To support the Management Team in the day to day operational management of the PCS Darnall Primary Care Centre Responsible for the co-ordination of reception rotas across, ensuring an adequate level of cover is maintained. Will be responsible for working front-line as and when required. Supervision/line management of administrative staff, retaining appropriate documentation in the HR file. This will include all aspects of HR processes including addressing minor disciplinary/performance issues and undertake any investigations as necessary. Ensure safe and robust IT systems are in place and support the service in the development of IT, information and the Clinical System, including responsibility for key pieces of admin work relating to performance. Attend key meetings representing and advocating on behalf of the administrative staff Provide leadership to your team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff, service providers and subcontractors to help you. To support the recruitment, induction, training and supervision of new administrative staff. To produce Job descriptions, person specifications for administrative staff in consultation with the Head of Service. To ensure written procedures for administrative aspects of the service are regularly updated. Implement systems for improving quality of customer service including direct supervision to handle complaints. To contribute to developing a positive working environment and welcoming service with other team members and those visiting DPCC To work within and adhere to human resources policies and procedures. To ensure accurate records are kept of all clinical staff absences including clinical sickness/annual leave/training etc and to ensure cover is provided during absences to maintain an efficient and effective service to patients. Organise, co-ordinate & participate in meetings, PLI events, workshops, training events and service planning discussions as necessary. Oversee administration staff for the ordering of office and clinical equipment and their maintenance. Developing protocols and ensuring robust policies and procedures are in place which fit with PCS policies and procedures Clinical System administrator responsible for the induction and set up of new users, system maintenance and back-up procedures. To take the lead in relation to specific development projects and to ensure effective and robust project management Establish and maintain effective communication networks within PCS Production of documents and reports for management purposes including analysis of data To project manage as and when required. Support to respond in a timely and appropriate manner to verbal and written complaints about the service in line with PCS Policy. Record using appropriate methods ensuring that PCS complaints procedure is implemented efficiently and sensitively. Ensures a high standard of confidentiality and respect in all office communications whether face-to-face, over the phone or by email To work flexibly and with initiative to meet the needs of the department. Works within professional directorate and service guidelines, ensuring provision of efficient management/administrative service and office systems for all aspects of the service. Respond appropriately to verbal complaints and refer any unresolved issues to senior management where necessary. Record using appropriate methods. General The post holder will: Responsible for continuing personal development in line with PCS policies To partake in an annual PDR with line manager To undertake any other duties as may reasonably be delegated to the grade and function of the post

The post holder will be responsible for: Coordinating the Multi-disciplinary team (MDT) eligibility assessment of an individuals needs in regard to eligibility for CHC Identifying and securing the involvement of the MDT which will assess the individuals needs and will then use this information to complete the Decision Support Tool (DST) supporting MDT members to understand the role they will need to undertake in participating in a multidisciplinary assessment and completing the DST. Facilitating Continuing Healthcare assessments for patients across all aspects of care. This necessitates a high level of assessment skills and requiring tact, diplomacy and the ability to liaise effectively with colleagues, health care professionals, patients' carers and family members. The post holder will require Registered Nurse qualification. Supporting the person (and those who may be representing them) to play a full role in the eligibility consideration process, including ensuring that they understand the process, they have access to advocacy or other support where required, and organising the overall process in a manner that maximises their ability to participate. Providing highly specialist advice in relation to the National Framework for Continuing Healthcare eligibility in complex situations, necessitating a high level of interpersonal and communication skills. This includes care procurement incorporating personal health budgets, and ongoing care management and reviews of eligible individuals and providing information in a timely manner. Ensuring that there is a clear timetable for the decision-making process, and DST processes are completed in accordance with the requirements in the National Framework. Ensuring that there is a clear timetable for the decision-making process, having regard to the expectation that decisions should usually be made within 28 days of the Checklist being received. Acting as an impartial resource to the MDT and the individual on any policy or procedure questions that arise Ensuring that the MDTs recommendation on eligibility is sent for ratification through the relevant local decision-making processes in a timely manner Ensuring timely "End of life" care procurement and ongoing management for individual eligible for the Fast Track pathway within the CHC service. Completing CHC / FNC / Joint Funded / Fast track reviews in a timely manner in line with the national framework. As a care manager, will co-ordinate and undertake ongoing care package reviews for individuals and liaise with the multi-disciplinary team to ensure that the package is able to meet needs safely and in accordance with Sheffields Commissioning Care Principles for those who are eligible. Ability to communicate complex information and handle sensitive conversations in a way which supports understanding of the recipient. Providing relevant continuing healthcare advice to secondary care, primary care, nursing homes etc. in relation to the continuing healthcare process. Developing and maintaining effective and appropriate communication networks with health and social care professionals and act as a resource to them. Interpreting national and regional guidance relating to the implementation of the National Framework and subsequent developments within the CHC service. Exercising professional judgement as necessary when communicating information on behalf of the CHC service and application of the associated criteria. Working with relevant health professionals, CHC colleagues, business support staff, senior leads and other support staff within the CHC team to ensure delivery of quality premiums and products required. Delivering specialist formal and non-formal education programs to Community and hospital staff including nursing/residential homes, GPs, community nursing and therapy staff relating to the assessment and management of CHC patient groups in line with the latest research, evidence and DHSC/NICE guidance. It is expected that care managers will operate as part of a wider team, providing cover for each others caseloads during periods of leave or absence and an ongoing inter-team support network, ensuring the needs of the whole patient group are met with a consistent and best practice orientated approach. The post holder will hold and manage an active case load, providing care management for individuals who are eligible for full NHS funding in order to meet their identified care needs. The post holder will be involved in identifying appropriate care placements and setting up a package of care delivery to meet identified assessed care needs. They will present these to the ICB Sheffield resource panel to inform and advise how an individuals identified care needs can be met. The post holder will represent individuals who are care managed, attending MDT meetings, at times instigating and leading on these meetings, around decision making processes, such as assessment of mental capacity and best interest decision making. The post holder will take an active role in risk management and safeguarding of all individuals on their active caseload, liaising with other professionals and attending meetings as and when required. The post holder will be required to be an autonomous practitioner, able to work independently and routinely travel significant distances both within and out of Sheffield as the needs of the case load require. As an experienced member of the Continuing healthcare team the post holder will be able to provide guidance, training and support to other team members. The Sheffield Continuing Healthcare team can take students; the post holder will be expected to work with and support these students and act as a mentor to them. Ensure adherence to relevant confidentiality and GDPR regulations at all times, and meeting of NMC code of conduct around record keeping and management Develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of NHS SYICB, comply with all the requirements of these policies and also actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candor are observed and upheld in all working practices. The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures. Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control