Total 35 Manager level Customer Service job vacancies in SE1 9SG

Service and Project Management Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Directors Office, including medical appraisal and revalidation, job planning, and performance based reward schemes. To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust. To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements. To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike. To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs. To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics. To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager. To monitor any internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy. To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed. Resource Management Responsible for the management of the service delivery team, including responsibility for training and development and performance management. Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development. Communications & Relationship Management To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed. To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive. To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues. To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements. To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements. Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant. Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service Contribute to an aligned approach with colleagues across partner organisations within Kings Health Partners in the development of quality standards and the delivery of core services. Information & Systems Management Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trusts participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust. Other Responsibilities To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services Any other duties commensurate with the grade to ensure the smooth running of the Medical Directors Office To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation

The Professional Support Services team within the Office of the Chief Medical Officer at Guy's and St Thomas' NHS foundation trust wishes to appoint a Deputy Manager for the Professional Support Services team, which support and deliver the Revalidation, Job planning and appraisal function of the CMO office. The post holder will work as part of a dynamic team in delivering an effective service.

The Deputy Manager - Professional Support Services is responsible for managing robust and effective systems and processes to support the deliveryof the suite of professional support and development services delivered by the CMO Office, including medical appraisal, job planning, performance based awards schemes and other workforce related programmes of work.

As a key member of the service delivery team within the office, the post holder will manage a comprehensive and high quality project and service function in line with national policy requirements while continuing to meet the changing needs of the Trust’s medical and dental professionals. Importantly, they will provide critical management support to senior leadership in delivering against external reporting requirements and emerging programmes of work at national and local levels through the interpretation of guidance and the development of aligned processes.



This post holder will work within a multidisciplinary team and will require well developed organisational skills and the ability to handle queries in a sensitive manner. The role requires the exercise of initiative, and will include the deployment of sound judgement, problem solving and process focused skills in order to coordinate and report on a variety of time limited projects linked to the development of new processes.

Guy’s and St Thomas’ NHSFT comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with KCL in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Service and Project Management

· Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Director’s Office, including medical appraisal and revalidation, job planning, and performance based reward schemes.

· To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust.

· To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements.

· To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike.

· To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs.

· To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics.

· To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager.

· To monitorany internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy.

· To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed.

Resource Management

· Responsible for the management of the service delivery team, including responsibility for training and development and performance management.

· Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development.

Communications & Relationship Management

· To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed.

· To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive.

· To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues.

· To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements.

· To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements.

· Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant.

· Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service

· Contribute to an aligned approach with colleagues across partner organisations within King’s Health Partners in the development of quality standards and the delivery of core services.

Information & Systems Management

· Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trust’s participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations

· To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust.

Other Responsibilities

· To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters

· Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services

· Any other duties commensurate with the grade to ensure the smooth running of the Medical Director’s Office

· To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation


This advert closes on Sunday 17 Nov 2024

At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London. For now, the job you are applying for will be based at one of our hospital sites however, from 1 April 2024 our people and services will start to move to our Hub laboratory in Blackfriars, Southwark, SE1, with some work remaining in refurbished essential services laboratories across our hospital network, focusing on the rapid turnover of urgent tests. Please do ask your recruiting manager if you wish to find out more. Key Responsibilities Ensuring adherence to regulatory guidelines and frameworks. This includes ensuring working practice meets requires standards and that all working environments in your remit are complaint with Health and Safety regulations, and the Health and Social Care Act 2008; implementing Synnovis, acute Trust partners, and national policies to the highest possible standard. This will include monitoring service level agreements and ensuring the quality-of-service provision, notwithstanding the need to meet all contractual obligations. Setting and delivering the budget for the operational areas within the remit of the post. Manage the reporting of budget positions across your operational areas with accountability for ensuring internal and external financial targets are achieved within the designated 5-year Operational Plan. Develop and negotiate new contracts to build the contract portfolio and widen the remit of services provided by Synnovis. Supporting business development activities within Synnovis as well as ensuring efficiency improvements and cost savings associated with the services provided. Drive financial performance, ensuring budgetary control across the business, including contract profit and loss and development of new service opportunities. Effectively manage key relationships with all stakeholders. Implementation of policies for service development and compliance across relevant service areas which include ensuring that the operational and business administration processes are adhered to. Ensuring the culture of Synnoviss continual improvement system is engrained within teams and the organisation continues to meet the highest quality standards. Effectively setting and delivering the objectives for departments. Responsible for setting objectives and reviewing the performance of team members, identifying individual training and development needs. Be the professional lead for all personnel within the management remit of the post. Promote Quality utilising the Quality Management System (QMS) to ensure compliance with all legislative and quality requirements by regulatory directives, accreditation bodies, and local management including: Care Quality Commission UKAS Synnovis policies and SOPs MHRA NHSCSP HTA HFEA Any other body in area of responsibility Participate in QMS activities including inspections and audits, as required. Develop a culture of Continuous Improvement and continuously reviewing the laboratory working practices and skills mix of resource to achieve optimum flexibility in the existing workforce, to service anticipated and existing work patterns. Managing change and development within a Project Management and Change Management framework. Lead the modernisation and monitor metrics to measure effective implementation and on-going optimal operational service delivery across the services. Responsible for management of employee relations issues within the service areas including handling discipline and grievance issues, the management of sickness issues and the appropriate involvement of occupational health services. Participate on the Silver commander rota and have accountability for the pathology services at this level in case of major incidents or emergencies out of hours, which may affect pathology service provision, in collaboration with the trust Site teams and Synnovis Gold Commander. Be jointly accountable for effectively developing, leading, and delivering the clinical, managerial, and R&D engagement agenda for the services with the Scientific and Clinical Leads for services within post remit. Ensure that there are effective risk management systems in place, in which patient safety is paramount, with assurance mechanisms which provide continuous monitoring and improvement in response to patient and customer feedback, complaints, and claims. Ensuring teams utilise the laboratory LIMS and its associated middlewares, Quality monitoring system (Q-Pulse) and other application software according to authorised protocols including accurate and timely computer data entry in all areas of the laboratory. Working closely with Finance and HR Business partners to manage closely the P&L and any business change within your services. Continual professional development in line with UKAS and MHRA training and development guidelines. Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guys & St Thomas NHS Foundation Trust and Kings College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London. The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services. The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers. GSTT Guys and St Thomas Hospital Foundation Trust is a major emergency and specialist teaching Trust which has all the specialties associated with a fascinating and career defining case load including: Womens Services, Fetal Medicine, Haematology, Oncology, Transplantation, and is also home to the Evelina Childrens Hospital and the Cancer Centre on the Guys site. You will be close to the vibrant Borough Market and the South Bank, which are exceptional London locations; perfect places to work and relax next to such iconic venues as Big Ben, The London Eye and The Shard! KCH Kings College Hospital Foundation Trust is one of the UKs leading NHS Foundation Trusts in specialist teaching. Kings has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular sciences, where there are unlimited opportunities to develop and perfect your career. Over the last 170 years, Kings has delivered nothing but world class service to all its patients from deprived communities as well as some of the wealthiest in London. PRUH Princess Royal University Hospital is a District General Hospital, which proudly provides quality care to patients within the boroughs of Bromley and Bexley as well as Lambeth, Southwark and Lewisham. Orpington is located within South East London with a great range of shops, markets and a place where various sports can be enjoyed. It is a great place to live and work. The Royal Brompton Hospital Royal Brompton Hospital has a formidable international reputation for its treatment of lung and heart disease, built over more than 175 years. It has ranked in the top ten 'World's Best Specialized Hospitals' ever since Newsweek created the list in 2021. It is home to Europe's largest centre for the treatment and management of cystic fibrosis, and also sees patients suffering from asthma and chronic lung conditions. Harefield Hospital Based in Uxbridge, North West London, The hospital is one of the largest and most experienced centres in the world for heart and lung transplants. It has jointly pioneered work in the development of artificial hearts (also known as left ventricular assist devices or LVADs). At our dedicated heart attack centre, we deal with heart attack emergencies from outer north-west London, providing primary angioplasty in our specialist catheter laboratories. We believe our arrival-to-treatment time of 27 minutes is one of the fastest in Europe. Speed of treatment has been shown to be crucial to survival in these cases. Applications are welcomed from applicants with a disability.We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy. Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependant on your availability and location. For our Permanent workforce we offer a competitive benefits package. All employees are entitled to: Contributory pension scheme Generous annual leave entitlement Ground breaking personal development opportunities

Help our Mitie team deliver with Pride and Purpose.

Head of People - Immigration & Justice Sector

Location - London based/hybrid with regular travel

Join us and help deliver the exceptional every day.

Mitie is a leading facilities management company, and we are expanding our Immigration & Justice sector. We are looking for a dynamic and strategic Head of People to lead our people strategy and support our ambitious growth plans.

As the Head of People for the Immigration & Justice sector, you will report to the Chief People Officer and have a dotted line to the People Director of the Communities Division. You will partner with the Managing Director of Immigration & Justice to cultivate a transparent, high-performing culture. This is a critical role for Mitie as we expand our Immigration & Justice sector.

Key Responsibilities:

Strategic Advisor:You will partner with the Managing Director and their leadership team to execute the people strategy, while coaching and supporting the development of the Managing Director. You will lead organisational design activities to deliver tailored people change, talent, L&D, and reward solutions. Additionally, you will create a strategic workforce plan aligned with the business strategy and new opportunities, and cultivate effective working relationships with the wider OneHR function.

Data-Driven Insights Leader:In this role, you will monitor key metrics such as labour costs, engagement, and talent retention, and generate regular reports to share insights with senior leadership.

Change Agent:You will lead culture change initiatives and create a healthy work environment. You will oversee all people aspects of new business deals, including bids and contract mobilisations, and manage the people components of margin enhancement initiatives.

Trusted Coach:You will foster an environment of high performance, trust, and openness by establishing strong relationships with the Senior Leadership Team through regular communication, respect, and genuine interest in their well-being and development. You will oversee escalated HR cases and cyclical activities, providing expert counsel and guidance.

Custodian of Culture:You will promote continuous improvement and adaptability, encouraging employees to embrace change as an opportunity for growth and development. You will role model value-led leadership with authenticity, integrity, and a growth mindset, and lead and inspire a team of People Business Partners.

Qualifications and Skills:Recent experience in a senior HR role within the Immigration and/or Justice sectors is preferable. You should have a strong track record in managing and driving HR strategy in a fast-paced, complex environment, and comprehensive experience as a Senior HR Business Partner. A commercial and pragmatic approach to human capital solutions is essential, as is the ability to provide accurate and timely people insights. Experience in project management and knowledge of TUPE regulations are also required. Strong presentation and communication skills, along with excellent personal organisation skills, are necessary for this role.

Desirable:A degree and CIPD qualification are desirable. The ability to travel and a clean driving licence are also required.

Why Join Us?At Mitie, we believe in fostering a culture of continuous improvement and adaptability. Join us to lead a team that values inclusivity, integrity, and a growth mindset. Be part of a company that is making a significant impact in the Immigration & Justice sector.

Please see the attached job description and person specification for a full description of the duties and responsibilities of the role. The postholder must have experience of project management and working within either the adult social care or healthcare settings. We are looking for someone who is resolution and delivery focused and has experience of working towards outcomes and objectives. You will have experience of working with stakeholders to influence and support with change management to deliver sustainable change. As the postholder will be managing a small team, you will need experience of managing staff as well as coaching and mentoring to support the team develop and deliver their project plans. You will need to have the skills to use complex data sets and national guidelines to translate into useful and manageable ways for the team and stakeholders to demonstrate improvement and meet national set requirements for the programme. An adaptable and responsive approach is essential as this is overseeing transformation projects that will need to be adapted and developed to meet the stakeholder needs within the local care homes.

An exciting opportunities have arisen within the Dental Directorate for Assistant Service Manager role . This is a full time 37.5 hour per week role and is based at Guys Hospital. The positions are within the Restorative & Implants department

This is an exciting and challenging role in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.

The post holder will be responsible for supporting the Service Manager in the daily operational delivery of the services.

Candidates who are successfully shortlisted will be invited to a short assessment via Microsoft Teams prior to interview

Proposed interview date is currently 4th September and this will be face-to-face. This is subject to change.

The Assistant Service Manager will be responsible for managing an administrative team and liaising with clinical staff to provide a service for the department. The post holder is supported in the management of these services, by a team leader and Service Manager.

The role requires an individual with excellent prioritization skills and problem solving abilities to ensure the smooth and efficient running of a busy service.

We are looking for someone with a proven track record in managing in a busy and demanding environment with experience and knowledge in staff management including HR processes and policies and excellent data management and analytical skills.













Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.



Operational Management
• Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
• Exercise delegated authority on behalf of clinicians to resolve day-to-day management issues within the service.

Policy Development and System Management
• Develop and write policies and procedures within own work area.
• Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service.

Financial Management
• Authorised signatory.
• Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets.

Staff Management
• Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed.
• Recruit and induct A&C staff in line with Trust policies and procedures.
• Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery.

PA/ Secretarial Responsibilities
• Monitor clinical secretarial correspondence to set and maintain appropriate quality standards.
• Arrange, plan and take comprehensive and accurate minutes at meetings.
• Support consultants by preparing PowerPoint presentations and preparation of research articles.

Communication
• Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.


This advert closes on Sunday 1 Sep 2024

Operational Management Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability. Exercise delegated authority on behalf of clinicians to resolve day-to-day management issues within the service. Policy Development and System Management Develop and write policies and procedures within own work area. Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of service. Financial Management Authorised signatory. Manage and monitor performance of the administrative support to ensure that the service meets its financial and operating targets. Staff Management Day-to-day managerial responsibility for all administration and secretarial staff within the medical secretarial service or others as agreed. Recruit and induct A&C staff in line with Trust policies and procedures. Anticipate staff shortages and problem areas and take action to minimise the impact of these on service delivery. PA/ Secretarial Responsibilities Monitor clinical secretarial correspondence to set and maintain appropriate quality standards. Arrange, plan and take comprehensive and accurate minutes at meetings. Support consultants by preparing PowerPoint presentations and preparation of research articles. Communication Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.

Job Title: Senior Procurement and Contract Manager
Directorate: Corporate Services
Department: Procurement
Location: Brigade Headquarters, 169 Union Street, SE1
Salary: £43,736 - £52,242 per annum

Role Overview:

The Senior Procurement and Contract Manager will play a pivotal role in supporting the Assets & Estates Category team by developing and managing sourcing strategies and the contracting process. This role involves overseeing supplier performance, conducting market analysis, and ensuring that all procurement activities comply with the London Fire Brigade's (LFB) standards and regulations.

Key Responsibilities:

1. Procurement and Contract Management:

   • Monitor and enhance existing contractual arrangements.
   • Identify service requirements and evaluate existing contracts.
   • Manage major contracts, ensuring compliance and addressing non-compliance issues.
   • Collaborate with suppliers and stakeholders for efficient service delivery.
   • Maintain accurate records of meetings and actions.

2. Tenders and Category Management:

   • Lead procurement strategies for assigned categories.
   • Conduct market analysis and manage supplier performance.
   • Oversee procurement activities from need identification to contract signature.
   • Draft and manage tender documentation and notices.

3. Financial Management:

   • Assist in setting and managing annual budgets.
   • Ensure financial data related to contracts is securely maintained.
   • Evaluate costs, prices, and services for value for money.

4. Reporting:

   • Draft high-quality reports for various management and governance purposes.
   • Maintain accurate project data and identify risks and opportunities.

5. Responsible Procurement and Policies:

   • Implement LFB's "Responsible Procurement" agenda.
   • Ensure procurement processes align with environmental and social objectives.
   • Promote safe working procedures and comply with health and safety policies.

Selection Criteria:

1. Experience:

   • Minimum 5 years of experience in procurement, category, and contract management, particularly in Assets & Estates Services.
   • Knowledge of public sector procurement procedures.
   • Experience in drafting commercial/tender documents and supplier management.
   • Degree in finance, business administration, or similar preferred.
   • CIPS certification or membership is desirable.

2. Skills:

   • Excellent interpersonal and communication skills.
   • Strong numeracy and analytical skills.
   • Proficiency in Microsoft 365 and related tools.
   • Strong organisational skills and ability to manage multiple projects.

3. Knowledge:

   • Understanding of commercial and contract documentation.
   • Awareness of public authority procurement practices and 'best value' principles.
   • Knowledge of health and safety practices within an office environment.
   • Understanding of GDPR, Data Protection, and Freedom of Information Act.

This is a permanent role based in London. If you are interested in applying, please contact Lewis Ashcroft at Service Care Solutions via email at lewis.ashcroft@servicecare.org.uk or call 01772 208962

Finance Manager - Financial & Rent Accounting
Location: London
Contract: Permanent
Rate: £70,000 - 75,000 per annum
Start Date: Flexible
*Hybrid Working - One day minimum in office*
Contact: greg.waite@servicecare.org.uk

Job Description
Service Care Solutions are currently recruiting on behalf of a Housing Association in London for a Finance Manager (Financial & Rent Accounting) to join the team on a permanent basis. The organisation has over 7,000 homes across nine south London boroughs. They are a provider of homes for rent (social and affordable), shared ownership, outright sale and supported housing and also have a small portfolio of commercial properties and garages.
This role will have line management responsibilities for 4-5 staff members and will provide cover to the Finance Manager - Management Accounting as required. The Finance Manager for Management Accounting will also provide covering support as required.

Main Responsibilities

• Ensure the Transactions team have support where required for Accounts Payable, Banking and Rent accounting.
• Contribute to project working groups as required with the wider business.
• Ensure all Financial accounting systems are providing accurate and reliable data.
• Ensure that the trial balance is reconciled for annual financial statements.
• Prepare the annual FVA submission file.
• Prepare returns or surveys for NROSH, The ONS or FCA
• Supervise the Financial officers responsible for AP and Rents processing.
• Ensure the AP team process invoices efficiently and in line with Wandle Policies
• Ensure all reconciliations for Banks, Rents, AP and AR are completed each period in a timely manner.
• Provide relevant AR reporting to support credit control processes.
• Provide reporting to ensure Purchase Orders are raised in accordance with policy.
• Work with the Governance Transition Manager to ensure successful implementation of the Dynamics/Redkite automated rent uplift solution.
• Lead on regular training of Social Rent Accounting (Formula rent, affordable rents, etc.)
• Lead the budgeting process for annual rent increases.
• Ensure accuracy of rental transactions and rental accounts within the Dynamics system.
• Input to the year end and internal audit process as required, producing data flows and trails to support all areas of reporting.
• Ensure the data set is consistently allocated at property and scheme level.
• Enhance budget detail and monthly comparisons to actuals.

Candidate Criteria

• Qualified ACCA, ACA, CIMA or Equivalent with extensive PQE
• Experience of reporting within the Social Housing sector with an understanding of the technical accounting and reporting requirements this entails.
• Experience of working on Rent Accounting within a Social Housing environment is highly desirable.
• Experience of operating at a senior level with high-level financial reporting and presenting skills.
• Experience of setting and managing timescales/timetables for work completion in line with internal controls.
• Great communication skills and ability to work professionally and adapt to any team fit.

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on 01772 208969 or email greg.waite@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.

For further information on this role, please contact James Oddy, Deputy General Manager (James.Oddy@gstt.nhs.uk)

A Vacancy at Guy's and St Thomas' NHS Foundation Trust.


A fantastic opportunity has arisen for a 3 month fixed/secondment term as Head of Nursing for Evelina London CRIC services. We are looking for a highly dynamic and self-motivated individual. The Head of Nursing will be accountability for ensuring the delivery of high quality care within the directorates. They will provide operational nursing advice and expertise, leadership and management support across the directorates, and work collaboratively with wider MDT.

The Head of Nursing is a core member of both directorate management teams, and within these management teams has responsibility to ensure that all aspects of operational nursing is delivered to agreed high standards which will provide the best possible experience and outcome for patients. Responsible to the Clinical Director and; professionally accountable to the Clinical Group Director of Nursing, this is crucial in delivering the Trust Nursing and Midwifery Strategy and the development of excellent professional practice.

We are looking for a talented, passionate and experienced nurse leader who can demonstrate strong clinical and strategic leadership, with the ability to communicate effectively across multi-professional boundaries as well as create an enviable culture of caring and compassion.

Please note this a short term, 3 month secondment opportunity.

The Head of Nursing works as a full member of the two Directorate Management teams. These teams are led by the Clinical Director, who is a full member of the Trust Management Executive. The post holder is accountable to the Clinical Director and works in partnership with the General Managers to ensure the Directorates deliver on all of their objectives across a range of clinical services. They are responsible for providing the Directorates leadership on a range of issues and initiatives and will deputise for the Clinical Director as required.

The Head of Nursing provides strategic, professional and operational nursing leadership across the Directorates and the wider organisation through effective role modelling. The post holder is accountable for the delivery of high quality, cost effective nursing patient care within budget constraints. They provide strong leadership to enable the services to respond effectively to the challenges they will face whilst providing efficient clinical services and sustained improvements.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

Please see the attached job description and person specification documents for further details of the role and requirements


This advert closes on Monday 12 Aug 2024

McGinley are looking for a Cost Manager to join us on a busy project based in London.

This is a temp to perm opportunity for the right staff member. You will begin on a contract basis on £210 a day PAYE and with the opportunity to be taken on in a permanent position at the end of the contract. The permanent position salary is £55k.

Key Responsibilities

• Cost Manager required for our additional works team
• must be good with commercial processes, quite competent with Excel (V Lookups), have an inquisitive mind and be good communicators with all stakeholders
• The successful applicant to be able to manage a team and process, working closely with Ops team to deliver a range of minor works which will include remedial repairs, replacement assets and Capex Project works
• They will be responsible for whole life process taking jobs from inception all the way to Application and getting paid by the client and providing accurate data in a timely manner to enable internal reporting to specific timescales
• Temp to perm opportunity for the right candidate (c£55k)
• PAYE Rate advertised

Key Skills

• Team Leader
• Innovative Thinker
• Work to time frames
• Stakeholder Engagement
• Financial Acumen
• Data Control

As an equal opportunities employer McGinley Support Services (Infrastructure) Ltd is committed to the equal treatment of all current and prospective applicants. We actively seek applications from all sectors of the community and particularly encourage applications from women, those with a disability (that is permissible to a safety-critical environment) and ethnically diverse or ethnic minority candidates, as these groups are underrepresented throughout the construction industry.

Proud member of the Disability Confident employer scheme

Please refer to the detailed job description and person specification of the job attached within this advert for more information.

The South East Genomic Medicine Service (SE GMS) seeks a motivated Genomics Education and Communications Support Manager to join our team and contribute to the delivery of SE GMSA’s Education & Training and Communications & Involvement programme.

Genomic medicine is becoming increasingly important to almost every part of the NHS. To develop the genomics capability and capacity of the current and future NHS workforce, and to embed genomics into mainstream clinical pathways, the South East GMS is delivering an ambitious programme of workforce engagement, education and training across the region.

It is an exciting time to join this innovative healthcare field as genomics gathers pace across multiple areas of medicine, delivering better and faster outcomes for patients. The post holder will have the opportunity to create meaningful impact in a cutting-edge genomics service in the NHS, working on regional programmes of change.

The post holder will have exceptional drive and take a flexible approach in responding to changing demands. They will have experience working with multidisciplinary teams across multiple organisations.

The post holder will be responsible for planning, organising and promoting our engagement, education and training events. They will work closely with the Communications & Involvement Lead, the Education & Training Leads and further members of the South East GMS to ensure that engagement, education and training events are scoped, planned, promoted and delivered for maximal impact.

The post holder will be responsible for leading individual packages of work across the GMS aligned to the Education & Training and Communications & Involvement strategies. This will include delegated responsibility for programme tasks alongside general project support and planning. The role will also provide a comprehensive administrative function to ensure effective delivery of the service.

The post holder will work collaboratively with internal and external stakeholders, including clinicians and patients, to ensure effective management of resources and delivery of objectives.

The post holder will ensure that all tasks are designed and delivered in a patient centred way, ensuring that the needs of patients are central to all service change and pathway transformation.

The post holder will ensure all tasks are designed and delivered in alignment with the GMS’s commitment to reducing variation and to delivering equity of access across our diverse population, including alignment with the SE GMS equality, diversity and inclusion strategy.

The South East Genomic Medicine Service Alliance (SE GMSA) was formally established in December 2020 and is led by a partnership between Guy’s and St Thomas’ NHS Foundation Trust and St George’s University Hospitals NHS Foundation Trust.

The NHS GMS Alliances support the systematic implementation of genomic medicine into routine care in line with the NHS genomics strategy and the NHS Long Term Plan ambitions. We aim to combine clinical expertise, an excellent track record in research, education and training, and involvement from our patients and public to achieve a step change in delivering genomics medicine for our population.

The NHS GMS Alliance’s responsibilities include embedding equitable access to standardised end-to-end pathways of care, inclusive of genomic testing, clinical genetics and genomic counselling services through pathway transformation and multi-disciplinary education and training; supporting access to treatments and medicine optimisation driven by comprehensive genomic and diagnostic characterisation; and providing clinical leadership and coordination across the Alliance geography.

The SE GMSA is committed to addressing the health inequalities and inequitable access to genomic medicine services. We will support this work by appointing a team that represents the diversity that exists across our region, strengthening our links with primary and secondary care, and ensuring that we have strong patient representation across all our programmes.

Please refer to the job description and person specification for the full detail of role responsibilities.


This advert closes on Monday 29 Jul 2024