Total 191 Manager level Customer Service job vacancies in Salford, Greater Manchester, M30 0BG

Service Manager
Location: Didsbury, Manchester
Salary: £47,034 per annum + Benefits
Hours: Days - 37.5 hours

Time Recruitment is assisting a national charitable organisation in their search for a Service Manager for their outstanding community setting based in Didsbury, Manchester.

We are looking for strong nurse leader to join this company that has been established for over 60 years offering support with substance misuse, learning disability and mental health & wellbeing support.

With over 300 locations in total; this service is unique it's a small 12 bedded centre of excellence offering rehabilitation packages to informal and detained patients under the MHA; all mixed gender who are psychotic in nature with acute mental health needs.

As a Service Manager here you will be working for a not-for-profit organisation you will hold the following responsibilities whilst working alongside a vast and robust MDT team of OT's, support staff and art therapists:

- Lead the service as the Registered Manager and take on CQC registration
- Leading a variety of disciplines such as a clinical lead, several senior RMN's, RMN nurses and non clinical support workers and occupational therapists.
- Working towards evidence based frameworks
- Adherence to NICE guidelines
- Clinical Governance
- Managing those with dual diagnosis
- Encouraging service user involvement
- Rota management and skill mixing
- Recruitment and retention
- Budget management

Benefits for the Service Manager role include:

- NMC pin paid for
- Comprehensive learning and development opportunities
- 33 days holiday increasing to 35 days
- Option to buy and sell holidays and spread the cost
- Exclusive discounts - high street shopping, pubs, restaurants, mobile, gym and more
- Blue light card
- Free therapy service
- Flexible working solutions
- Life assurance x3 times your salary
- Employer contribution pension scheme
- Online wellbeing and financial education hub
- 24/7 employee assistance programme
- Recognition awards and long service bonuses
- Cycle to work scheme and interest free season ticket loans

The company holds a silver accreditation in investors in people so your professional development as a Service Manager will be fully endorsed and promoted; to work with this nationally recognised not for profit organisation that invests every penny back into their services and people.

So if your a RMN/RNLD qualified nurse with leadership experience who is well established in management or looking to progress with existing leadership experience under your belt apply today!

Please note: We cannot offer tier 2 sponsorship for this position

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

What skills and experience we're looking for

Experience:

Essential

• Working with young people in a pastoral role for at least 1-2 years
• Being successful in a supportive role
• Dealing with challenging situations and resolving them successfully
• Making a valuable contribution to a project or initiative

Desirable

• Working in a secondary school
• Involvement in safeguarding
• Providing interventions to support pupil progress
• Working with parents and external professionals
• Presenting to a range of audiences including young people
• Leading a successful initiative

Skills

Essential

• Excellent organisation and planning skills
• Work with an enthusiastic and positive attitude
• Show flexibility and skills to cope with a wide range of tasks
• Work calmly under pressure

Desirable

• Make a valuable contribution to the vision and direction of the school
• Be able to put effective strategies in place which positively impact on the success of the year group.

What the school offers its staff

• Local Government Pension Scheme – Greater Manchester Pension Fund
• 24/7 access to an Employee Assistance Programme (free of charge)
• Cycle to work scheme
• Annual flu jabs (free of charge)

Access to family friendly policies

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

What skills and experience we're looking for

We have an exciting opportunity for a friendly and enthusiastic Head of Pastoral Care‌‌‌‌‌‌‌‌‌‌ to join the team at Didsbury High School. Within this role you will manage students in all year groups including pastoral support, achievement and attendance. Furthermore, this role will involve coordinating triage meetings and communicating between pastoral, SEND and support networks in schools.

If you would like to join our Laurus family in a rewarding role that changes the lives of our pupils by empowering them to become the best that they can be then we would love to hear from you.

This position is contracted on a 37 hours per week + 10 days Term Time Only basis. This means you will mainly work when the school is open to pupils and will not need to work during the school holidays unless the contract requires you to do so. In total you will be in work for a minimum of37 out of 52 weeks.

Job Purpose

• Undertake personnel management duties including instructing and training of the Pastoral Team.
• Working closely with identified groups of students in all Year groups with regard to progress, engagement and achievement.

Key Skills & Experience

• Sound educational background including GCSE’s in Maths and English (A*-C) or equivalent.
• Evidence of work with children/young people and involvement with parents.
• Relevant experience of working with supporting agencies such as HYMs, EWS, Children’s services.

To learn more about what the Trust offer, including our wide range of employee benefits and access to further professional learning, visit our Careers page. At the Laurus Trust, we value the significance of a healthy work/life balance for our employees. Achieving a better balance can boost motivation and morale, lower stress levels, enhance performance and productivity, and make job opportunities more inclusive. Whenever feasible, we are committed to offering flexible arrangements from the very start, which could include options like part-time roles, term-time working, Job-sharing and compressed hours.

We reserve the right to interview prior to the closing date.

What the school offers its staff

Didsbury High School is a new secondary free school for 11-18 students in South Manchester. The school is run by the Laurus Trust and replicates the outstanding education already provided by the Trust’s founder school, Cheadle Hulme High School (CHHS), based in Stockport. CHHS is a hugely oversubscribed school and was recently named as one of the UK’s top-performing schools in The Sunday Times, ranking as the 15th non-denominational comprehensive school in Manchester and the North West in the annual Parent Power Survey for 2022 and this year, was awarded ‘Northwest Comprehensive School of the Year 2024’.

Didsbury High School is the most oversubscribed first preference school in Manchester, we are a non-selective, non-denominational school, which opened in September 2019. We currently have students in Years 7 to 11 along with our brand-new sixth form that opened in September 2023 with students now in Year 12 and 13! We currently have almost 1200 students on roll.

The 2023-24 academic year saw Didsbury High Schools first set of GCSE results. 60% of students achieved at least a grade 5 or above in both English and Maths, with the National average being 45%. On top of this, almost 40% of the schools grades were grade 7 or higher. This is particularly impressive considering the range of academically rich subjects that the students were entered for with almost 90% of students being entered for the English Baccalaureate. We could not be prouder of our class of 2024!

Our students have access to state-of-the-art facilities in a brand-new building behind Didsbury Point. Didsbury is a suburban area of Manchester, 4.5 miles south of Manchester City Centre. The location enjoys the advantages of proximity to the open countryside of Cheshire and the Peak District, strong transport links and the cultural and sporting activities of a major city.

Commitment to safeguarding

The Laurus Trust is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We welcome and encourage applications from all individuals regardless of individual background or circumstance. As a Disability Confident Committed Employer, we strongly encourage applications from all persons with a known disability, and we will ensure that a fair and proportionate number of disabled applicants, that meet the minimum criteria for a role, will be offered an interview and given the opportunity to demonstrate their skills.

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hours per week
Working Pattern: Working Monday to Sunday on a rota basis between 7am and 10.30pm, with alternative weekends
Location: Rochdale, Keswick Gardens, Greater Manchester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Swindon Young Parents has two sites providing services for young parents aged 16-25 and the Booker House provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Group HSE Manager - Manufacturing - £50,000 to £60,000

About The Company

Based in the Greater Manchester area, my client an established, privately owned Manufacturing business are currently looking to recruit an experienced HSE Manager with extensive experience across the General / Industrial Manufacturing sector.

As Group HSE Manager you will take responsibility for managing and overseeing the Group's manufacturing facilities across 4 sites in the Greater Manchester area, ensuring compliance with Health & Safety in accordance with company procedures, local authority and national & international legislation.

Group HSE Manager - Responsibilities

• Manage all health and safety related issues across 4 manufacturing facilities
• Ensure legal compliance for health and safety by conducting regular audits and inspections
• Lead training with new and existing members of staff whilst identifying and assisting in any staff development opportunities, including the maintenance of training records and development of training plans
• Effective internal communication in all health and safety issues, keeping site managers and production leaders aware in a prompt and timely manner
• Use continuous improvement techniques to improve the HSE performance and management system
• Control and manage department budget spend
• Assist and support in the creation, implementation and review of Risk Assessments, safe working procedures and method statements across all sites
• Ensure all Group activities are conducted safely and within the company's Health and Safety Procedures, including the correct PPE and suitable equipment for the areas of work.
• Ensure a positive and pro-active health & safety culture is maintained.
• Chair all monthly health & safety meetings across the Group and to record such meetings and take/manage actions on the findings raised
• Ensure accidents and near-miss investigations are conducted in a timely manner, including root cause analysis and corrective action implantation.
• Coordinate and arrange the preparation of site asbestos and fire risk assessment surveys across the entire Group, coordinating the management of actions as a consequence, in conjunction with the appropriate General Managers
• Complete and document quarterly housekeeping / workplace inspections and manage internal actions with the appropriate General Managers /Production Managers / Team Leaders etc.
• Complete COSHH assessments as needed and involvement in MSDS documentation review / compilation.
• Ensures compliance of company policies, procedures, and objectives regarding processes, initiatives and projects
• Ensure Quality, Health, Safety and Environmental standards are adhered to including the requirements of ISO9001, 14001 & 45001

Group HSE Manager - Education & Experience Requirements

• Ideally hold NEBOSH Diploma or similar qualification
• Previous experience in a similar single or mutli site Senior HSE Management role, with a demonstrable track record of driving behavioral safety and a culture of zero harm
• Previous experience of working with fast-paced, process-based general / industrial manufacturing environments
• Proven experience in driving change and improvements, with the ability to influence at all levels of the organisation
• Knowledge and experience of DSEAR / ATEX requirements would be extremely beneficial
• Previous experience across process-based manufacturing environments such as Technical Textiles, Rubber / Polymer, Plastics manufacturing would be highly beneficial

For further details on this exciting opportunity please contact Jason Wallis in the first instance

Shifts Available: Monday to Friday, 37.50 hours per week, with availability to be on call or work weekends where necessary



About ICare Group:

At ICare Group, we are more than just a care provider—we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Home Care (Domiciliary Care) services offer essential support to individuals in the comfort of their own homes. As an Assistant Care Manager, you will be instrumental in ensuring our clients receive exceptional care, while supporting the operational efficiency and growth of our services. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you!



Why Work with ICare Group?


£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).
Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).
Quarterly and Annual Carer Awards: Be recognised and rewarded for your commitment with our Carer Awards.
Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!
Employee Assistance Programme: Access free, practical, and impartial support for you and your family.
Mileage Allowance: We offer a mileage allowance to cover the costs of travel during your visits.
Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.
Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.
Comprehensive Training: Receive fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.
Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.
Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.
Make a Real Difference: Your leadership will directly impact the quality of care provided, enhancing the lives of our clients.
Weekly or Fortnightly Pay and Pension: Enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.
Toll/Bridge/Tunnel Costs Covered: We cover costs incurred if you need to take a toll road, bridge, or tunnel route to and from your ICare place of work (terms and conditions apply).




What You Will Do:


Support Management: Assist the Registered Care Manager with the day-to-day management and coordination of the branch to ensure it operates efficiently, profitably, and delivers the highest standard of domiciliary care.
Record Keeping and Reporting: Maintain accurate records, produce reports, and investigate complaints from service users and employees.
Recruitment and Staffing: Maintain and grow the team by actively recruiting new care staff, guiding them through the recruitment process, and producing weekly staffing rotas.
Business Development: Actively seek new business opportunities and support the commercial growth of the branch.
Operational Compliance: Stay informed about up-to-date operational issues and methods. Ensure compliance with health and safety, emergency regulations, and operational policies.
Emergency Duties: Undertake out-of-office duties as necessary, including providing emergency hands-on care, undertaking on-call duties, attending social events when required, and offering emergency telephone assistance to care staff.
Liaison and Coordination: Effectively liaise with other departments, employees, key stakeholders such as commissioners and customers, and the public at large.
Additional Duties: Perform other duties as requested.




What We Are Looking For:


Previous experience in a managerial or supervisory capacity in the domiciliary care sector is essential.
NVQ/QCF Level 3 in Health and Social Care required. Level 5 in Health and Social Care is desirable or working towards.
Proven ability to effectively lead, delegate, and mentor staff.
Excellent communication skills and a compassionate, empathetic nature.
High level of organisational skills with the ability to produce staffing rotas and manage multiple responsibilities.
Ability to work flexibly, including extended hours where necessary, and provide hands-on care during staff shortages.
A friendly, supportive demeanour with a genuine passion for assisting those in need.
Willingness to work collaboratively in a fast-paced environment and support your colleagues.
A valid driving license and access to a vehicle are required.
Hold or willing to obtain work related car insurance.
Willingness to undergo enhanced DBS clearance.




Ready to Make a Difference?

If you are passionate about leading a team and making a positive impact in the domiciliary care sector, apply now by visiting our careers page at careers.icaregroup.co.uk. Join us at ICare Group and help us make a difference in the lives of our clients!



Equal Opportunities:

ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic.

If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion.

A client within the public sector based in Greater Manchester is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to undertake all fire safety management duties, manage the FRA remedial works programme, act as the lead for property fires, liaise with GMFRS for and to work with the Building Safety Manager

Key responsibilities will include but not be limited to:

• Ensure the effective delivery of all fire safety works are completed to a high level of customer satisfaction, to a standard of legal compliance.
• Providing assurance to the Head of Design & Delivery, Executive Management team and the relevant Corporate Board and the Housing Advisory Board on all fire safety compliance matters.
• Support and advise on procurement of contractors for fire safety works, drafting work specifications and quality standards where needed.
• Participate on tender of valuation and contractor selection as required.
• Providing on going advice on the competency of contractors to undertake works and ensuring robust contract management of the selected contractors by monitoring quality of work to determine compliance with fire safety legislation and guidance.

The Candidate

To be considered for this role you will require current knowledge of relevant legislation, ideally with experience of practical application.

It will be essential to be in experiences in the below:

• organised and methodical with a logical approach to building and fire safety.
• team player who can work effectively with internal teams, external agencies and residents with the focus being on building and fire safety.
• self-starter, with great IT skills who can produce reports and statistical data that provide good information that improves understanding

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

Position: Unit Manager (RGN, RMN, RNLD)

Care home: Lepton Heights
Location: 36 Wakefield Road, Fenay Bridge, Huddersfield, HD8 0BG
Contract type: [HOURS AND SHIFT DETAILS e.g. Full time, 36 hours per week]




This is an exciting opportunity to use your nursing leadership skills to make a real difference every day. Join us as our new Unit Manager at Lepton Heights care home in Huddersfield.

In this role, you’ll work at a senior level, under the leadership of the Clinical Nurse Manager, to manage a team of nursing and care colleagues, drive quality and maintain high standards of care on your unit.

Lepton Heights care home is set to open in 2025, offering you a unique opportunity to be part of a brand-new team in a state-of-the-art, purpose-built home. This is your chance to truly make an impact!

Our high staffing levels give you the time to provide truly person-centred nursing care, with a supportive team around you.

And our excellent training and career development pathways support you to be the best Nurse you can be.



About Exemplar Health Care
Lepton Heights is part of Exemplar Health Care, one of the country’s leading nursing care providers.

When open, Lepton Heights will support adults living with acquired brain injuries, complex mental health needs, dementia and physical disabilities.



The home will feature 40 en-suite bedrooms and three single occupancy apartments, across four units.

Lepton Heights will offer a caring environment where people receive the support they need, close to their loved ones.



Although the home is set to open in February 2025, you’ll begin a tailored induction one month prior.

This will give you the opportunity to learn about the company, meet your colleagues and complete your training, so you're fully prepared when the home officially opens.

In the meantime, we'll stay in touch via email or WhatsApp, sharing regular updates on the progress of your new workplace.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
As a Unit Manager with Exemplar Health Care, you’ll be at the forefront of clinical care delivery for the people living on your designated unit.

No two days will ever be the same, but your day-to-day responsibilities will include:

leading your unit’s care and nursing teams to ensure we meet the medical, physical and emotional needs of the people we support
providing strong leadership to maintain and continuously develop high standards of care and drive continuous improvement
overseeing and managing all your unit’s clinical elements and risks
ensuring care plans and risk assessments are completed and reviewed in a timely manner and reflect care interventions appropriately
acting as the Named Nurse for residents allocated to you, with responsibility for the oversight, review and update of their care profiles
the supervision and management of your unit’s ordering, handling, storage, administration, recording and disposal of medication.
Download our job description to read more:

https://brochures.exemplarhc.com/view/1029955197/



About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll be a natural role model with the ability to manage your unit’s team of Registered Nurses, Nurse Associates and Health Care Assistants.

You’ll also have:

a thorough understanding of best practice in nursing care
an excellent range of clinical and communication skills that you’re able to demonstrate
an enthusiastic approach to encouraging and motivating people
the ability to work confidently on your own initiative
a good standard of digital skills.
To apply for this role, you must have a first-level nursing registration with a valid Nursing and Midwifery Council (NMC) PIN.

As this is a management role, you should also have post-registration and management or supervisory experience and/or training or qualifications. This is a great opportunity for a Registered Nurse who wants to progress into management.



What we offer
We offer great rewards and perks including:

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle reward discounts
free DBS check
electric car salary sacrifice scheme
paid NMC membership
paid access to the RCNi Learning platform
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, you can call our Nurse Talent Specialists on 01977 630830 or email nursetalentspecialist@exemplarhc.com.

Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Customer Service Team Leader

Hybrid – travel to Manchester office required

£30,000 - £33,000 plus bonus + benefits

40 hour per week, over 5 of 7 days. 9-hour shifts between 8am and 7pm Monday – Friday and 8.30am – 5.30pm Saturday – Sunday. Shift pattern to be determined.

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.

Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.

We are looking for a Customer Service Team Leader to join us on a 12-month fixed term contract. As a Team Leader in the Customer Claims department, you will be responsible for managing the day-to-day activities of the team, guiding and supporting Claims Advisors to meet performance targets while ensuring exceptional customer service standards. You'll be a key player in developing your team, managing performance, and driving continuous improvements to the claims process.

Key Responsibilities


Allocate and prioritise workflow for the team, ensuring KPIs and service levels are met
Motivate, coach, and support the team daily to achieve and exceed individual and team target
Conduct regular 1-2-1s and appraisals, providing constructive feedback and identifying development needs. Address performance issues swiftly and effectively to maintain high standards
Resolve customer-related issues and complaints, ensuring a positive experience for both customers and the company
Use customer feedback to inform team improvements and implement action plans.
Provide operational feedback to the Claims Team Manager, contribute to the implementation of new processes, and be actively involved in the recruitment and selection process for new team members
Build and maintain strong relationships with internal and external stakeholders, ensuring seamless communication and improving the overall customer experience
Manage team performance and manage absence in line with company policies to ensure consistency and maintain a productive environment
Assist in training, development, and performance management to ensure your team is always performing at their best


Key Skills


Proven experience in leading and motivating a team, ideally within a claims or contact centre environment
Strong ability to coach and develop others to achieve their full potential
A track record of successfully achieving targets and managing performance
Excellent communication and interpersonal skills, with the ability to build rapport with both customers and colleagues
Ability to work under pressure and manage multiple priorities to meet deadlines.
A strong understanding of customer service principles and the ability to lead by example in delivering exceptional service


We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLP

DUTIES AND RESPONSIBILITIES Provide administrative support to the CNS/ACPs. Maintain the patient Database and ensure all of the information is up to date and accurate Order supplies and patient information as requested by the CNS/ACPs. Assist the CNS/ACPs with the management of the patient pathway ie ensuring that appointments have been requested and booked. Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS/ACPs with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines. This may include a variety of methods, such as electronic or in person. Triage telephone and email enquiries, using criteria agreed with the core team. Ensure patients/carers know how to contact the service when their condition / needs have changed, including out of hours. Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggies and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially. Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS/ACPs or doctor) and respond appropriately. Evaluate outcomes of care delivery with the registered practitioner. Act as an advocate and facilitator for patients; linking with CNS/ACPs to resolve any issues. Ensure accurate documentation of patient care in accordance with hospital policies and standards. Assist the CNS/ACPs with the roll out of Holistic Needs Assessment and electronic patient outcomes (eproms) within the disease group Professional/Clinical Leadership: To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues. Support clinical developments and projects to promote excellence in patient care. Attend and participate CNS/ACPs Away Days and Strategy Meetings Recognise personal limitations and work within parameters of job description, or as guided by CNS/ACPs. Seek help appropriately. Education and Development. To participate in annual appraisal and accept personal responsibility for growth and development within the role. Ensure compliance with Trust essential training. Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice. Together with other professional colleagues, develop information and resources for patients and their carers. Research and Audit Assist CNS/ACPs in audit and evaluation of service delivery and help identify areas for improvement and change.

An exciting opportunity has arisen to recruit an Operational Team Manager to our established Specialist Support Team (SST) for Greater Manchester providing specialist assessment and intervention for autistic people and people who have a learning disability and are at risk of admission to hospital or of coming into contact with criminal justice agencies.



The successful candidate will have responsibility for the development of staff and for the effective delivery of evidence based, person centred services. You will report directly to the Clinical Services Manager within the Secure Care Division and work in close partnerships with the Clinical Lead, the Integrated Care Board, the Lead Provider Collaborative and Service Leads across the Greater Manchester region.







At Mersey Care, our commitment to ‘perfect care’ lies at the heart of everything we do, a person-centred care that starts with you. It’s a pledge to create an environment and staff support that will enable you to do the best job you can possibly do, to be the best you can possibly be.

You’ll be joining one of the most innovative and progressive NHS trusts in the country. One that offers specialist inpatient and community services to support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

You’ll be encouraged to hone your skills and given opportunities to develop your career, all the while supported by a host of health and wellbeing aimed at supporting your physical and mental health

Main Responsibilities:

1. Management and leadership of the Specialist Support Team with clear goals and objectives that are shared and understood.

2. Effective collaboration with all partner agencies providing an integrated service working alongside the statutory Learning Disability services and the independent sector across Greater Manchester.

3. To develop a highly skilled workforce that offers specialist skills and knowledge to support the wider health and social care provision.

4. The post holder will be responsible for maintaining pathways between service providers to ensure seamless provision of support. This will include in-patient services and existing community provision.

5. The post holder will contribute to the development and implementation of robust operational policies for the Specialist Support Team that promotes collaborative and integrated service delivery within the Policy Framework of the Division and Mersey Care NHS Foundation Trust.

6. To deliver outcomes led service developed specifically to respond to the Greater Manchester Learning Disability and Autism Programme.

Please see the Job Description and person specification for more details.


This advert closes on Thursday 28 Nov 2024

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk. Were looking forward to hearing from you!

About The Role
Are you a positive role model with excellent leadership skills, where respect and dignity are at the centre of your values? Are you looking for the next step in your care career? If so, then this could be an Ideal opportunity for you….
HC-One will support you to take your career to the next level. In return for your hard work, dedication and commitment, we will provide you with everything you need to move forward and take the next step to Care Manager and beyond. With your previous care experience, you will be leading our care team to provide personalised care, meeting and exceeding our resident’s expectations.
NVQ level 2 in Health & Social Care is essential for this role, and must be willing to complete Level 3
At least 6 months experience of being a Senior / Team Leader in a Residential Care Home Setting is essential.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Night Care Manager we will invest in you and you will enjoy additional support and benefits including:

- Higher than average pay rates
- Paid Enhanced DBS/PVG
- Free uniform
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Life assurance cover for all colleagues
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- First-rate working environment in a purpose-built luxury home
- Free onsite car parking and close to local transport links
- Refer a friend scheme

DUTIES AND RESPONSIBILITIES Identify and undertake business development projects for the surgical service within the directorate working with other departments to ensure service delivery and improved productivity is supported by robust business cases and options appraisals. To support the clinical lead and the service manager in the management and development of a wide service portfolio and to deputise for the Service Manager and Directorate Operations & Performance Manager where necessary. To support the delivery of high quality, cost effective provision of these Services to the Trust, local Primary Care Trusts and the health community. To ensure that performance targets for these services are effectively monitored and achieved. This will include the identification of risks and actions required to mitigate such risks to ensure timely delivery of the objectives. Support services through the production of effective systems and procedures which enable the delivery of services and reporting of activity information by operational staff, linking, where necessary with other departments to co-ordinate arrangements and continuous improvements. Provide teams with information about performance and systems and ensure that such information is clearly understood to develop ownership and commitment to service delivery. Maintain adequate controls on expenditure through the implementation of good budgetary practice for designated staff through effective monitoring. General troubleshooting and dealing with departmental matters and correspondence not dealt with elsewhere. Delegated responsibility for managing budgets on behalf of the Service Manager where appropriate. Investigate complaints and clinical incidents relating to the service, ensuring that they are appropriately managed and necessary action taken, including changes in working practices implemented, where required. Attend appropriate meetings ensuring the views of the department are conveyed and actions are implemented. Work closely with other managers to introduce new processes and improvements within the department, division and across the Trust. Financial Management & Business Planning Holds delegated budgets Authorised signatory for payments Undertakes day to day budget management duties, including monitoring spend against surgical budgets Develops and monitors schemes and action plans to implement cash-releasing efficiency savings targets. Develops and advises on business cases to enable services to remain financially stable and responsive to the demands placed upon them. Performs detailed and complex option appraisals in order to inform decision making process, to include redesign of service, capital projects. Ensures organisational procedures are deployed across department for control of activities against budget Ensures that departments work to achieve organisational effectiveness and deliver services within available resources Uses and analyses financial information systems to ensure robust financial monitoring and budgetary performance, analyses complex financial queries or discrepancies in budget Human Resource Management Manage the administration processes for the recruitment and selection of staff (including setting up the interviews & completing the necessary paperwork for the eventual appointments) and induction process Manage the administration processes for temporary cover for annual leave, vacant posts and exceptional cover, for example, for sickness or maternity leave ensuring a smooth transition is maintained at all times To lead, supervise and manage staff to ensure that work is done effectively, efficiently and on time Handle any concerns of supervised staff relating to both personal and departmental matters and aim to find solutions Manage sickness absence in accordance with the policy for the Management of Sickness Absence; undertake return to work interviews Identify staffing needs necessary to support new and increasing workload of the directorate Regularly assess existing posts within the department, make changes when necessary to assure levels of service and implement more efficient ways of working. Policy and service development Works within broad organisational and professional policies Suggests changes to and implements policies and procedures with regards to surgical capacity management, the consequences of which impact on other areas Develops policies regarding effective surgical demand and capacity management particularly in relation to the management of performance targets Contributes to the development and implementation of long term plans and policies for continued development of the peritoneal tumour service Information Management Assisting the Clinical Director/Clinical Service Manager with information to support reporting requirements, such as cancer targets. To support, where necessary, preparations for external reviews and quality assurance programmes. Co-ordinating responses to consultation documents and special initiatives Support the development of strategic plans for the clinical development of departments Liaise with the Information and Data Quality Team regarding patient waiting times and investigate and resolve any potential waiting time breaches. Equality and Diversity To recognise the importance of peoples rights and interpret them in a way that is consistent with Trust procedures, policies and legislation. To challenge behaviour that infringes the rights of others. To identify and take action where necessary to address discrimination and oppression Health & Safety Monitor and maintain health, safety and security of self and others in own work area Identify and assess potential risks in work activities and help others in how to manage these risks appropriately Act a role model and work within legislation and Trust procedures on risk management Take immediate and appropriate action including supporting others to manage risks in relation to adverse incident reporting via hospital incident reporting system Identify training needs in health and safety whilst identifying appropriate resources Additional Requirements Attend meetings ensuring the service views are conveyed on appropriate matters, such as clinical governance, risk management meetings and ensure issues are brought back to the directorate and division for further discussion. Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and procedures To be responsible for own professional /personal development. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification