Total 781 Manager level Customer Service job vacancies in South Kensington, London, SW7 4SE

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

This role will be responsible to manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia, Companies Commission of Malaysia and etc. This role also involves handling all matters related to management control of subsidiaries.

Job Description

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

JOB TITLE: Business Support Manager - Group Public Affairs (9 month FTC)

Salary: £68,202 - £75,780

HOURS: Full time

LOCATION(S): London

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Just as the UK's nations have increasing power over their public policies, devolution deals across England mean that regional policy makers, alongside those in Westminster and Whitehall, have an important role to play in making decisions that affect our business and customer objectives.

Through the Group Ambassador Programme, we strive to enhance the reputation and influence of Lloyds Banking Group (LBG), enabling us to play an important advocacy role for policies and ideas that will support resilience and recovery across the UK. Be it the supply of quality housing, opportunities posed by green finance, or even how the apprentice levy can benefit small businesses, we are passionate about securing advocacy for proposals that will help the UK's nations and regions to recover - and prosper.

Are you interested in playing a part in this programme? Then we've got news for you: an exciting opportunity has arisen to join Group Public Affairs (GPA) on a 9-month fixed term contract as a Business Support Manager (BSM). You'll be responsible for enhancing the Group's reputation by supporting the Ambassadors for the East and South-East of England in their role as trusted and credible influencers within these regions, thereby helping to amplify and promote the Group's main strategic priorities. We're looking for a high-calibre colleague who's engaged and passionate to work with us from no later than February 2025.

The BSM is a member of the wider GPA team, made up of colleagues from a variety of political, policy and industry backgrounds. The main focus areas will be political engagement and public policy advocacy, with a requirement to use traditional and social media to enhance the Group's reputation and secure engagement with our policy positions in these regions. The BSM will be required to maintain and build a good political network in the East and South East of England.

Key responsibilities

• Devising a comprehensive regional engagement strategy.

• Preparing and briefing Ambassadors ahead of meetings with political stakeholders.

• Political monitoring of political and public policy issues relevant to the Ambassador's regions.

• Convening, and preparing for, roundtables and bilateral meetings with regional stakeholders including local MPs, Metro Mayors, Local Enterprise Partnership (LEP) leaders (both virtually and face-to-face within the region or Westminster). This will require travel to and around both regions.

• Supporting the delivery of division-wide engagement and policy advocacy campaigns e.g. The Big Conversation 2020.

• Developing and delivering comprehensive political engagement plans for the Ambassadors, crafted to deliver LBG's strategic priorities. While balancing this with 'reactive' engagement on topics which matter to regional stakeholders e.g. support for business, domestic abuse, inclusion, branch closures etc.

• Developing good working relationships with local MPs, thereby becoming a trusted and known LBG contact for the region's stakeholders.

• Identifying, escalating and mitigating emerging risks arising from decisions taken by the Group in the region.

• Representing the Group at, sometimes difficult, political meetings and functions with regional government officials, trade bodies and other opinion formers.

• Responding swiftly (and socialise with other GPA peers) to enquiries or complaints from politicians. This could involve monitoring of political activity during weekends or bank holidays.

• Providing expertise and input into government consultations specifically affecting the regions.

• Working with social and traditional media agencies to develop opportunities for being recognised for our social activity and, ultimately, to increase advocacy of our ideas. This will involve managing the Ambassadors' Twitter handles ensuring co-ordination with Group handles where required while embracing opportunities for bespoke content.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Curious about the social and cultural forces that affect the environment in which the Group operates.

• Ability to learn quickly and to grasp regional politics, media and policy debates impact the Group and its activity.

• Strong oral and written communication skills and the ability to collaborate across GPA, GCA and the wider business to help deliver regional political engagement priorities.

• Experience in, or knowledge of, managing and developing content for core social media channels.

• Ability to provide timely and reliable briefing and counsel to Ambassadors (and other relevant senior leaders as required).

• Can prioritise workload optimally.

• Adaptability in a fast-changing environment driven by political and media demands.

• Proactive networking skills both within the bank and externally.

• Ability to analyse and interrogate quantitative and qualitative data sets, assessing trends and insight to aid the development of political engagement resources.

• Curiosity about the external environment through extensive reading of a wide range of current affairs sources, and participation in external events such as seminars, roundtables and similar activities.

• A willingness to develop networks and the familiarity of broad range of influencers in politics, devolved government and public affairs.

• The role is a key part of the GPA agile pool and is expected to show adaptability at short notice to help colleagues across GPA and GCA to meet the needs of the business whenever they arise.

It is required that candidates have experience of working with external stakeholders (political or media), managing reputational challenges and risks, and good knowledge of corporate affairs. We have a flexible working arrangement and expect colleagues to come into the office at least two times a week to enable team collaboration.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

We're dedicated to providing you with opportunities and support to develop you and to optimise your potential!

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme