Total 40 Manager level Customer Service job vacancies in Stafford, Staffordshire

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Title: Head of PE and Outdoor Education

Location: Longdon Hall School, Staffordshire, WS15 4PT

Salary: Up to £42,200 per annum

Hours: 37.5 hours per week, Monday to Friday

Contract: Permanent, Term Time only

UK applicants only. This role does not offer sponsorship.

As part of our continued growth, we now have a fantastic opportunity for a Head of PE to join our close-knit team at Longdon Hall School, part of Acorn Education.

About the role

The Head PE will lead and manage the Physical Education department, fostering a positive culture of physical health, wellness, and sportsmanship. Your role will be to oversee curriculum development, ensure compliance with educational standards, and create a dynamic and inclusive environment that encourages student participation in physical activities. The role requires strong leadership, organisational skills, and a commitment to promoting the benefits of physical education for all students.

Responsibilities

Lead the planning, development, and implementation of a comprehensive PE curriculum that aligns with national or regional standards.
Oversee and mentor PE staff, ensuring effective teaching practices, professional development, and collaboration across the department.
Monitor and evaluate the performance of the PE department, ensuring continuous improvement in teaching and student outcomes.
Organize and manage extracurricular sports programs, inter-school competitions, and after-school sports activities.
Promote inclusivity in sports and physical education, ensuring all students are encouraged to participate, regardless of ability.
Maintain and manage the school's sports facilities and equipment, ensuring safety standards are met.
Develop strong relationships with parents, staff, and external sports organizations to promote a culture of physical health and well-being.
Ensure compliance with health and safety regulations in all physical education activities.
Prepare and manage the department's budget, allocating resources effectively to meet program goals.
Lead the organization of school sports events, including sports days, tournaments, and other physical education-related events.
Provide ongoing assessment of students’ performance and progress, utilizing both formative and summative evaluation methods.
Act as a role model, demonstrating a healthy lifestyle and the importance of physical activity.
Essential:

Bachelor's degree in Physical Education, Sports Science, or a related field (Master's preferred).
UK QTS
SEN experience
Our schools are built on great teamwork and mutual support. If you enjoy working as part of a dedicated team, sharing knowledge, experience and learning, simply fill in our safeguarding-compliant application form and a member of our team will be in touch.

About us

Longdon Hall School is an independent specialist day school for boys and girls aged from 7 to 18, catering for pupils with a wide range of social, emotional, and mental health needs. Our dedicated team work together to ensure successful outcomes for pupils who often arrive at the school with a troubled view of education and life.

This opportunity is in Lichfield which is within commutable distance of Cannock, Burton upon Trent and surrounding areas.

Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

The Supply Service are recruiting for a Deputy Care Manager on behalf of a Children's Residential home based in Stoke-on-Trent, Staffordshire.

Successful applicants will either be an experienced Deputy Care Manager of a existing Children's Care Home or a Team Leader / Senior who is looking to progress their career further into Management

Shift patterns: 2 on 4 off (with sleep ins)

As a Deputy Care Manager, you will be responsible for the leadership, direction and management of the residential young peoples services. The daily running of the home and ensuring the young people receive the highest standards of care tailored to their individual needs. Other responsibilities include staff management, budgeting and ensuring the home complies with all OFSTED standards with the support of a Care Managaer & Head of Care.

Essential capabilities:

Capable or experienced in managing a residential young peoples setting.
Capable or experienced in managing a staff team & staff rotas.
Hold excellent communication skills with a ‘can do’ attitude.
Completion of Level 3 Diploma with children and young people or equivalent.
Completion or willingness to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services (Or equivalent)
Excellent communication and leadership skills
Full UK driving licence
A passion for working with young people
An enhanced DBS check
Applicants will need to be flexible to work as per the needs of the home

Benefits of working with The Supply Service:

Your own dedicated contact
Regular work placements
Competitive rates of pay
Future long-term roles
Pay Parity (AWR)
Refer a Friend Scheme

Successful applicants are required to attend an online interview, complete Safeguarding training & must undertake a full enhanced DBS check.

Main Responsibilities

We have a fantastic opportunity to lead our dedicated team in promoting sustainable waste management at our Household Waste Recycling Centres!

As a Household Waste Recycling Centre (HWRC) Team Leader you will:

• Be able to effectively lead and motivate a team to help maximise the quality and number of materials separated for recycling.
• Plan and organise the activities on site, organise staff responsibilities and be the face of Staffordshire County Council to on site visitors and, where required, deputise for the HWRC Supervisor.
• Be a great communicator and be able to demonstrate a positive and encouraging leadership approach.
• Have experience using IT systems and be confident using Microsoft office software.

Your day-to-day duties will vary, and may include the following:

• Helping the public use the site in a safe manner, adhering to all Health and Safety guidance.
• Being the accountable fire marshal and first aid trained responder on site.
• Providing friendly, informative and professional customer service.
• Protecting yourself and your team by promoting high standards of health and safety.
• Safely operating equipment and machinery and reporting any faults and issues.
• Working with commercial traders, providing advice and handling payments.
• Reporting unauthorised waste depositing and promoting environmental sustainability.
• Supporting other HWRC teams as part of the Staffordshire HWRC Network.

This role is based at our Stafford location.

The Ideal Candidate

You will have:

• A Certificate of technical competence in Hazardous Waste Transfer (Ideal, not essential to role)
• Experience of leading a team
• Working knowledge of health and safety legislation and operations
• A flexible approach to duties, willing to learn and be trained
• Good verbal and written communication skills – to facilitate inductions, training and communication with site staff, management, clients, contractors and the public
• Strong numerical and literacy skills and paperwork and recording skills
• An understanding of recycling and recyclable materials is an advantage
• Trained First Aider, or willing and capable of being trained
• A Full UK driving licence
• Experience in operating a above 10ton 360 wheeled excavator. ( or willing to learn)
• Experience in the operation of Household waste recycling centres (HWRC'S)
• Good attention to detail
• Willing to work weekends and Bank holidays

For more information, please contact Danny Wraxton at danny.wraxton@staffordshire.gov.uk

Potential interview date will be: Week commencing 2nd December 2024

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

There is no better time to start a career within our maintenance team than now!
Would you like secure employment where you can progress your career?
If you would like to build a career that gives you genuine sense of achievement and fulfilment knowing that you can have a positive impact on the young people we support, then look no further and apply today!
Rugeley School are recruiting for a Service Support Manager to join their team. We are looking for a passionate handyperson and an enthusiastic DIYer, who will manage maintenance issues as well as co-ordinate Health and Safety within the site and their grounds. You will also liaise with contractors when on site and ad-hoc requests from management as and when necessary.
Our benefits include exclusive access to reward and discount scheme, comprehensive induction, commitment to your ongoing training and career progression, pension scheme, paid for enhanced DBS, wellbeing support, cycle to work scheme and more!
Rugeley School offers placements for children and young people (boys and girls) aged 5 to 19 years, the school caters for those with a primary diagnosis of autism or in some cases evidence of behaviours which are in accordance with such a diagnosis. All our students have associated learning difficulties within the moderate to severe range.
As part of Aspris Children’s Services, we are immensely proud of the career pathway and training we can offer you. We ask that you can demonstrate the values needed for a role, transferable skills and life experience and in return we will give you all the training and support you need to progress.
Ideally, you will have experience of general labouring skills and handyperson work, along with the following characteristics:
Communication – During your role your working environment may involve interacting with our young people we support that may display varying degrees of emotional behavioural difficulties, autism, ADHD and associated difficulties
Organisation – As well as supervising the staff team, you’ll need to be confident and organised in record keeping, ensuring issues are logged on the internal computer systems and keeping up to date with routine maintenance checks.
Attentive – No two jobs will be the same so being attentive to understand them and identify areas where we can support is important.
Above all, we provide a supportive and collaborative working environment where you can flourish in your career and feel incredibly rewarded by helping those who need it most.
If you want to progress your career, Aspris Children’s Services will help you get there.
Aspris is committed to safeguarding and promoting the welfare of children. All applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with Disclosure & Barring Service/Disclosure Scotland and at least 2 references which cover the last 3 years; for all our services we will request references from where you have worked with either Children or Vulnerable Adults. Please be advised that references may be requested prior to interview for roles within our Schools.

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our fantastic catering team supporting our schools within Stafford & Birmingham!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As an Area Support Chef Manager you will proactively support the management teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. you will support sites in Stoke on Trent and Birmingham.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence
• Supporting events at site level
• Supporting craft skills throughout the area

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List, and two suitable references.

Working Pattern: Monday - Friday, 35 hours per week, term time only

What can you bring?

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Proven team leader experience
• Self-motivated and able to work well unsupervised
• Previous experience within catering desirable
• Working within an education back ground in contract catering

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Working closely with the Research Managers, the post holder will contribute to the delivery of the Research & Innovation objectives and strategy; and to operational plans to embed research as core business within the Trust. To be the primary contact for the provision of appropriate advice and support to researchers and research staff on all aspects of research governance and study set-up including the application processes, ethics application process, contracts and NHS indemnity. To be the primary contact and liaison for network and industry partners in the process of study set up within the Trust Liaise with external research partners to obtain all the necessary information and paperwork required for study set up To support the Research Managers to ensure study contracts and costings are completed and signed off in an effective way To maintain excellent relationships with study support departments internal and external to the Trust to ensure costings and SLAs are completed and signed off in an effective way To use specialist knowledge to support the Research Support Team with IRAS, GCP, HR processes, AcoRD, SoECAT, NCVR, local research packs and other study related resources as necessary To liaise with Study Leads to identify Excess Treatment Costs as early as possible during feasibility and to highlight these to the Research Governance Manager; supporting with possible pathways to ameliorate or disperse these costs. To oversee the Research Support Administrators in assisting researchers and other research staff with queries relating to honorary research agreements and ensure the correct documents are submitted through the Research Passport Scheme To work with the local research team and operational managers to collect local information, identify issues that need resolving and ensure continuous process.

Service Care Solutions is seeking an experienced Housing Repairs Manager to oversee a key project for our client in Stoke-on-Trent.

In this role, you will lead the transition of a repairs and maintenance service back under council control.

This is a full time, temporary assignment offering £435.70 per day Umbrella LTD (approx. £350 per day PAYE).

Key Responsibilities:

• Manage daily project delivery and eight workstreams for a seamless transition.
• Lead employee engagement, including workshops and communication strategies.
• Support the Programme Lead with governance and workstream management.
• Oversee due diligence, stakeholder relations, and risk management.
• Collaborate on stakeholder and dependency management, ensuring program objectives are met.
• Engage with Trade Unions and manage communication with stakeholders.
• Estimate costs, timelines, and resources for effective delivery.

Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• Knowledge of building maintenance, housing repairs, and regulations.
• Project management qualification (e.g., Prince 2) or extensive experience in similar roles.
• Good leadership, communication, and analytical skills.

If you have any questions, do not hesitate to contact Hona on 01772208967 or email hona.bzowska@servicecare.org.uk

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)

Salary: £33,390

Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.

Location: Stoke, Stafford and Telford.

Overview:

We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Stafford, Stoke and Telford area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Must be a DRIVER

- Strong supervisory skills with the ability to support and develop a team

- Be qualified to a minimum standard of Level 3 in Health and Social Care

- Ideally you will have previous experience in a Supported Living or Residential service

- Experience working with adults with Learning Disabilities or Mental Health

- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Job Description

Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse)

Hourly Rate: £19.85 - £20.86

Day Shifts

Hours per week: 37.5

Here at Willing Care, an exciting opportunity has arisen for a Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS
• Good working knowledge of CQC regulations
• Proven track record of leading a Nursing team and delivery of person-centred care, including care planning

About the Mental Health Hospital:

Our client offers specialist care to children and younger people who have mental health needs, this is provided in a beautiful manor house. The service has three separate units and can cater to those who have an eating disorder, complex conditions or who require PICU services.

There is an onsite school which covers Key Stage 3 through to A-Levels!

Benefits for a Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse):

• Reimbursement for NMC registration fees
• Clear and competitive pay structure
• Continuing Professional Development up to master's degree level
• Support for revalidation
• Generous annual leave entitlement
• Sick pay scheme
• Company contributory pension scheme
• Shared parental leave

The role of a Clinical Team Leader (Mental Health Nurse/Learning Disabilities Nurse) within the Mental Health Hospital involves:

• Providing clinical leadership to the Nursing team and ensure the provision of high-quality care
• Ensuring high quality individualised person-centred care
• Ensuring the effective supervision and development of staff
• Woking and acting as a key member of the team, supporting each patient with achieving their planned outcomes
• Acting as the Lead Nurse in the assessment, implementation of care through to point of discharge
• Taking charge of clinical area
• Supervising junior staff in carrying out their care plans
• Adopting a flexible approach to hours of duty, in other to meet the needs of the service
• Working according with the NMC code of conduct and relevant professional guidelines as a named nurse or key worker for patients

We are seeking a Clinical Nurse Team Leader (Mental Health Nurse/Learning Disabilities Nurse) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL76376/RE

INDNUR

Job role: Complex Care Manager (Staffordshire)
Salary: Up to £40,000
Hours of work: Full time with on call responsibilities

Are you a dedicated and experienced professional looking to make a positive impact on the lives of adults with complex learning disabilities? We have an exciting opportunity for a Complex Care Manager to oversee supported living settings in Staffordshire.

Role Overview: As a Complex Care Manager, you will lead a team of dedicated staff in providing high-quality care and support to adults with learning disabilities and challenging behaviours. Your role will involve managing day-to-day operations, ensuring compliance with regulations, and promoting a person-centred approach.

Key Responsibilities:

Leadership and Management: Utilise your experience as a strong deputy or established manager to lead and inspire your team. Foster a positive working environment and promote professional development.

Expertise in Complex Learning Disabilities: Your understanding of complex learning disabilities will be crucial in tailoring support plans and ensuring the well-being of service users.

Autism and Positive Behaviour Plans: Apply your knowledge of Autism and behaviour management strategies to create a supportive and nurturing environment.

IT Skills and Record Keeping: Proficiency in IT systems and meticulous record-keeping are essential for success in this role.

Qualifications: Hold a Level 5 Diploma in Leadership & Management for Adult Care (or an acceptable equivalent), or be committed to achieving this within 18 months of appointment.

Driving Licence and Vehicle: A full UK driving licence and access to your own vehicle are necessary for travel between sites.

Salary and Benefits:
" Competitive salary up to £40,000 per annum.
" Comprehensive benefits package, including pension, holiday allowance, professional development opportunities and excellent

If you're passionate about making a difference and have the skills and qualifications outlined above, we encourage you to apply. Join our team and contribute to enhancing the lives of vulnerable adults in Staffordshire.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Description

DeputyHome Manager

Hourly Rate: £13.50

Hours per week: 40

Our client is looking for a dedicated and compassionate Deputy Home Manager to join their team at their care home nestled in the heart of a beautiful village. The Deputy Home Manager will play a key role in supporting the Home Manager in ensuring the smooth operation of the facility and delivering high-quality care and support to our residents with a primary diagnosis of Prader-Willi syndrome (PWS).

Qualifications:

• Level 3 Health and Social Care or above

• Proven experience in a similar role within a residential care setting, with a thorough understanding of care regulations and best practices.
• Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team of care and support staff.
• Excellent communication and organizational abilities, with a focus on promoting inclusivity and diversity within the workplace.

Benefits:

• Paid DBS check
• Comprehensive induction and training
• Online benefits portal
• Pension scheme

Day-to-Day:

• Support the Home Manager in overseeing the day-to-day running of the care home for individuals with Prader-Willi syndrome.
• Assist in the management of staff, ensuring adequate staffing levels and providing leadership and support to care and support teams.
• Implement and monitor care plans, ensuring that residents' individual needs are met and their well-being is prioritized.
• Maintain a safe and welcoming environment for residents, visitors, and staff, and ensure compliance with health and safety regulations.
• Foster a culture of inclusivity, diversity, and respect within the care home, promoting equality and embracing the unique backgrounds and experiences of all residents and staff.
• Collaborate with external healthcare professionals, families, and other stakeholders to provide holistic and person-centered care to residents.

Reference: WILL79718/DB

INDNUR

What skills and experience we're looking for

Executive Principal: Mrs L Brammer | Required: As Soon As Possible | Peripatetic Project Support Leader | Fixed term until 27th April 2025 | 44 Weeks | Level 7, Actual Salary (£28,177 - £30,718)

Eaton Park Academy is looking to recruit an experienced Reception Class Practitioner to work as part of an exciting new project in Stoke-on Trent. The role may be suitable for teachers looking for a role without class responsibility or experienced HLTA’s.

Primary schools and Academies within the Abbey Hulton and Bentilee areas are collaborating with Thrive at Five to improve outcomes for children in the Foundation Stage. Thrive at Five is a national charity committed to working with others to create home and academy environments that support good levels of development at the end of the foundation stage. This role is part of a project that is designed to help academies deliver evidenced interventions, work effectively with parents and support induction into nursery and reception classes.

We are looking for someone who is a motivated team player and who can fully engage in the project work with schools, families, and community groups

What the school offers its staff

Alpha Academies Trust is a Disability Confident Employer which means that it has made commitments to the recruitment and continued employment of people with disabilities. Should you require any reasonable adjustments during any point of the application process, please contact our HR/Recruitment Team at recruitment@alphaacademiestrust.co.uk to discuss.

The Trust offers a benefits package which includes a good pension scheme with a current employer contribution of 25.2%, discounted gym membership for on-site gyms and a 30% discount at Nuffield Health Stoke Fitness & Wellbeing Gym, free on-site parking, subsidised meals and a Cyclescheme. We also offer an Employee Assistance Programme through Care first including counselling services.

Alpha Academies Trust sets a very clear vision for all of its educational providers: to champion the life chances of learners in the community it serves. This vision is systematically implemented at Eaton Park Academy.

Further details about the role

If you feel that the position is of an interest, you have the right experience and skills and are ready for fresh challenges, then we would love to hear from you. To apply, visit our website's vacancies page at https://alphaacademiestrust.co.uk/vacancies/. Click on 'Explore Available Opportunities,' find the vacancy you wish to apply for, and simply click on the 'Apply Now' button at the top of the page, which will direct you to the Alpha Academies Trust vacancy portal. If you're already registered, please log in to submit your application. New users can register using the sign-up option and proceed to submit their application. Should you need any further information regarding your application please contact our Recruitment Team by email at recruitment@alphaacademiestrust.co.uk

Visits to our Academy are warmly welcomed, please contact the Academy to arrange a mutually convenient appointment.

Closing Date for this Post: Monday 2nd September 2024 at 9:00am

Interview Date: To Be Confirmed

Commitment to safeguarding

The Alpha Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all its employees and volunteers to share this commitment. This post is exempt under the Rehabilitation of Offenders Act 1974 and the successful candidate will be subject to an enhanced check by the Disclosure and Barring Service, as well as an online social media check along with other stringent vetting and induction processes.

Job Title: Service Manager - Supported Living (Learning Disabilities)
Salary: £29,508
Full Time: 37.5 Hours per week
Location: Stoke on Trent

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). You will oversee the management of 6 self-contained apartments that run at around 1000 care hours per week.
This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.