The Chief of SPS assumes responsibility for the coordination of all aspects of the sterile processing service to include high level disinfection, sterilization, sterile storage, infection control and prevention as well as customer satisfaction throughout the continuum of care. Ensures that all applicable Veterans Health Administration (VHA) policies and guidelines are followed and that the American Association of Medical Instrumentation (AAMI) guidelines are followed per VHA Directive 1116. The Chief of SPS is an integral part of the medical center leadership team and influences care outcomes by collaborating with members of the interdisciplinary team. The incumbent is responsible for administrative functions of the SPS program which includes membership on the following committees: Infection Prevention/Control; Water Safety Committee (Biomedical Engineering); Clinical Executive Council (CEC); Veterans Integrated Services Network (VISN) 17 Advisory Board; Clinical Product Review Committee (CPRC); Reusable Medical Device (RMD) Committee, Environment of Care (EOC) Rounds; and the Enterprise Equipment Request (EER) Committee. The Chief of SPS must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to assist SPS Assistant Managers, key personnel, and Lead Medical Staff Technicians (MST) to carry out the functions and activities expected of them. Contribute ideas and recommendations for the establishment of standards of care outcomes, policies, and objectives for the enhancement of Sterile Processing, organization wide. Assists in policy-making activities as related to customer service and the overall functioning of administrative and SPS program and collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.
The incumbent provides health system-wide leadership for critical and semicritical RMD, including sterile storage, reprocessing, standard operating procedures (SOP), competency assessment, selection, operation, and maintenance of reprocessing equipment, staff education program for RMDs, and quality management of SPS. The incumbent is responsible for assessing, monitoring, developing, and implementing corrective action plans for instrument processing, decontamination, sterilization, storage, biological monitoring, and high-level disinfection monitoring through an SPS Quality Management System.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday; 0730 - 1600; Alternate Work Schedule may be available.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

JOB REQUIREMENTS:.
* Physician (M.D. or D.O) with a current and unrestricted physician license in a state or territory of the United States
* Maintain Board Certification by a specialty board approved by the American Board of Medical Specialties, National Board of Physicians and Surgeons, or the Advisory Board of Osteopathic Specialists
* 5 years of clinical experience
* Analytical and communication skills
* Strategic thinking skills
* Proficiency in computer skills (including software applications such as Microsoft Office Product and Lotus Notes) needed for electronic documentation of case reviews

PREFERRED REQUIREMENTS:
* 3 years Managed Care experience

* Highly seeking Specialties: Physical Medicine (PM&R), Otolaryngology (ENT) and Neurosurgery or other surgical specialties

This role is 100% work from home, there are 2 openings

Must reside within one of HCSC's 5 state plans (TX, IL, NM, OK, or MT)

***Must possess a TX License***

Monday-Friday, occasional weekend calls

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

Required Job Qualifications:

• Bachelor's degree and 12 years of work experience in a mathematical, statistical, computer science, engineering, physics, economics, or related quantitative field; OR 2 or more advanced degrees and 6 years of work experience in a mathematical, statistical, computer science, engineering, physics, economics, or related quantitative field; OR Ph.D. and 4 years of work experience in a mathematical, statistical, computer science, engineering, physics, economics, or related quantitative field; OR 11 years of work experience in an advanced mathematical, statistical, engineering, physics, or related quantitative field.
• Experience with generative AI technologies.
• Leadership and/or management experience.
• 5 years of management/leadership experience.
• Strong learning and growth mindset.
• Customer-focused approach.
• Excellent interpersonal, verbal, and written communication skills.
• Experience in at least five of the following areas: data analysis and relational-style query languages; machine learning and/or statistical modeling; data visualization; a high-level programming language; distributed computing; understanding of healthcare.
• Proficiency in Microsoft applications, including Access, Excel, Word, and PowerPoint.
• Demonstrated track record of independently delivering or leading complex analytics or data science projects.
• Experience mentoring, managing, or leading analytics or data science staff.

Preferred Job Qualifications:

• Master's or Ph.D. in a quantitative field, or bachelor’s degree with healthcare experience.
• Experience with cloud-based cognitive services and cloud devops concepts.

NOTE: This is a hybrid position based out of Austin or Richardson, TX or Chicago, IL.

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INCR

#LI-CP1

#LI-Hybrid

#LI-Remote

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Summary of the role:

The Director, Customer Success Management role oversees a team of Customer Success Managers. Responsibilities involve leading and motivating a team of customer success managers, ensuring that they have the necessary resources and support to succeed. This role establishes objectives, sets priorities, and organizes resources and tasks to achieve goals. The Director of Customer Success Management makes strategic decisions that align with organizational objectives and implements necessary changes if needed and will maintain open lines of communication within the team and with external stakeholders. As people leader, this person is responsible for managing the overall performance of the team, ensure objectives are met and team members are supported in their professional growth. The Director, Customer Success Management coordinates all activities that enable customers (Travel Sellers and Airlines) to unlock the most value of Amadeus solutions for higher return on their investment and business impact.

The Director, Customer Success Management organizes the team to bring in the required expertise to support our customers' business expansion.  They are responsible for understanding the needs and constraints of the customer as well as their strategic direction, and then promotes early adoption and best usage of Amadeus products to derive maximum value. This role enables Amadeus to respond faster and more precisely to customer needs.

Customer satisfaction, solution adoption, value delivered to customer’ s low churn, and growth through upsells are some on the main KPIs for Customer Success Managers. The Director, Customer Success Management holds accountability for the optimization of the team to obtain the best return and they partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business outcomes after implementation of our solutions.

In this role you’ll:

Own Customer Success Plan: drive customer alignment and goal setting:

• Orchestrate Amadeus roles in engaging customer in upfront goal-setting – including external meetings with (key) decision makers to agree on KPIs, method for tracking, and Success Plan elements.

• Co-create success plan with buyer / decision makers, codifying program value-driving outcomes

• Set clear expectations on engagement model with stakeholders building stakeholder map, communicating role of CSM, and with implementation communicating resource requirements, and risks, based on customer deployment readiness.

• Participate in internal handover meetings organized by Account Manager for a new customer or new solution to understand Account Plan and customer context.

Manage ongoing customer health:

• Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption.

• Share best practices for solution usage with customers. Engage Amadeus consulting resources when necessary to conduct Health Checks.

• Lead regular (quarterly or annual) business reviews to discuss whether Amadeus is progressing towards value and opportunities for improvement based on success charter and KPI tracking.

• Play coordinating support role whenever customer runs into frustrating technical challenges by activating individuals with relevant expertise to address these and feeding back progress updates.

• Deliver and explain dashboards relevant to customers’ business outcomes.

• Advocate for customers internally through prioritization process with Product Management Marketing and with Amadeus leadership engagement when necessary.

Talent Management and Engagement:

• Manage a team of engaged, high performance Customer Success Managers.

• Provide coaching and mentoring in their roles and motivate the team to achieve the business success.

• Guide team members in best practices and ensure the customer success model is being applied as designed.

• Ensure available tools, metrics, accesses, and permissions are available to the team so they can perform to the best of their capacity. Support the people's growth and plan career development in the context of the role.

About the ideal candidate:

• Education: Bachelor’s degree in business or any related subjects and/or equivalent experience

• Prior experiences where a significant amount of time was spent with customers, at all levels.

• Team management experience is a must.

• Minimum of 10+ years’ experience in prior roles such as: Account Manager, Delivery Manager, Customer Care, Product Management, and/or IT Account Management.

• Travel: Must be able to travel 30-40%

• Must have a deep understanding of the travel industry (players, trends, principles) and of the customer whether large or small, airline or Travel Seller. The CSM will have to develop a sense of customer business drivers and well as their competitive landscape (what make them successful)

• Advanced knowledge of Microsoft Office, Salesforce.com, Qlik, Tableau.

• Ability to learn how navigate Amadeus internal tools (eg Win@aproch, ASH,…)

• English speaking required.

• Amadeus Product / portfolio knowledge required.

• Strong understanding of Amadeus product suite, i.e. strong familiarity with Amadeus solutions and outcomes

• Demonstrated expertise in using analytical, reporting, planning, and marketing tools.

• Strong data synthesis skills, with an ability to draw insights from a diverse set of indicators.

• Must possess strong conceptual thinking skills to develop customer specific use cases.

• Must have strong knowledge of technologies and industry trends.

• Able to develop and execute effective Customer Development Action Plans for the account.

What we can offer you: 

• The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective. 

• Skills development and opportunities to try new ideas. 

• A global diverse work environment 

​

Application process: 

• The application process takes no longer than 10 minutes! Create your candidate profile, upload your CV, and apply. 

• Are you the one we are looking for? Apply now! 

#LI-AM2024

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

* Develop strategies for effective sales and marketing of HCSC Pharmacy programs and products, including community/provider collaborative partnerships. Translate corporate strategies and goals to develop team strategies, goals/objectives and plans to support client/membership retention and growth.
* Promote membership growth and retention of group business through provision of marketing services specific to Pharmacy programs and products offered to new and existing group business, including consultants/brokers/agents. Ensure delivery of insightful and well-structured messaging that is individualized to the client’s interests and needs.
* Improve competitive market position, market share and membership retention through input on innovation and design of new or enhanced Pharmacy programs and products. Incorporate changes into the market messaging and presentation materials as market/customer themes and programs or products change. Design ongoing coaching and development opportunities for staff so they are well versed in emerging trends, Pharmacy program and product offerings and are able to speak to the value associated with those offerings.
* Ensure retention of existing business and servicing of national and other high profile accounts assigned to the team, which requires in-depth knowledge of marketing and ability to communicate with customers in order to resolve issues and answer complex questions. Resolve sensitive issues related to accounts concerning services provided, including reporting/program/product results/outcomes.
* Collaborate with the Plan’s Sales and Marketing leadership to build relationships, messaging and consultative services that promote growth of group membership and strategize with team on solutions when challenging situations are encountered for new or existing assigned clients.
* Develop and maintain a departmental playbook that defines and articulates the Pharmacy sales/marketing roles/responsibilities, processes, workflows, messaging and presentation materials with a focus on proactive readiness. Include proactive preparation and formulation of winning presentations that establish the team as thought leaders, and that engages clients and generates high satisfaction ratings from stakeholders. Ensure team members are trained on the playbook and presentations comply with required processes.
* Collaborate in market assessment and brand strategy development, including identification of customer needs and emerging trends in the industry. Monitor and recommend changes in care management story/messaging and programs/products to improve retention and growth of groups.
* Develop and monitor team specific performance metrics and identify opportunities for improvements.

Required Job Qualifications:
* Registered Pharmacist
* 8 years of managed care pharmacy experience or 8 years of consulting experience in the pharmacy benefits industry (completion of managed care residency can substitute for 2 years of experience requirements)
* Experience in sales and account management in a supervisory capacity
* Knowledge of pharmacy benefits products, services and concepts
* Analytical skills including developing reports and synthesizing data to tell a story and develop recommendations
* Written and verbal communications skills including developing presentations and presenting to external business leaders or large audiences
* Collaboration skills to work across organization on problem resolution, negotiation, consensus building, conflict management, and decision-making skills

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

JOB REQUIREMENTS:.
* Physician (M.D. or D.O) with a current and unrestricted physician license in a state or territory of the United States
* Maintain Board Certification by a specialty board approved by the American Board of Medical Specialties, National Board of Physicians and Surgeons, or the Advisory Board of Osteopathic Specialists
* 5 years of clinical experience
* Analytical and communication skills
* Strategic thinking skills
* Proficiency in computer skills (including software applications such as Microsoft Office Product and Lotus Notes) needed for electronic documentation of case reviews

PREFERRED REQUIREMENTS:
* 3 years Managed Care experience

This role is 100% remote

Monday-Friday 8am-5pm CT

**This role requires a TX Medical license

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.