Total 47 Director/C-Level Customer Service job vacancies in Islandwide

Centre Principal/Director is responsible for ensuring the efficient operation of the school on a daily basis. Centre Principal/Director leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. Centre Principal/Director, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies.

Centre Principal/Director is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Principal/Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

Roles and responsibilities

1. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
2. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
3. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
4. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
5. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
6. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
7. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
8. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
9. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocates the brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

Qualifications

• Must possess Advance Diploma in Early Childhood Education in Leadership Certificate and Degree in related field.
• Excellent communication skills - spoken and written
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; 3 years specifically in a management and leadership position
• Vice Principal are encouraged to apply

RESPONSIBILITIES

Strategy
The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:

• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Articulate and execute to a structured plan and approach that will enable project delivery and minimise project risk
• Execute the design, build and adoption of digital service functionality across CIB clients and frontline Service teams
• Ensure delivery of business analysis and process design activity in support of FFG transformation initiatives
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in a transformation programme management capacity (or delivering strategic projects, programs and initiatives) in Banking
• Experience in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Experience in Agile project delivery methodology
• Excellent stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Ability to engage effectively at multiple levels of the organization, including senior management to deliver programme updates, communicate key risks / blockers and embed change
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Support the ongoing training and development for professional and personal growth across the team

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

​​​​​​​Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• Other CCIB stakeholders
• CIB Technology
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services

Our Ideal Candidate

• 10+ years of experience in a transformation project lead capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to influence key decisions, deliver project updates, communicate key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Excellent presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• This role supports and executes the following under the direction of Director Client Service Strategy and Initiatives

RESPONSIBILITIES
Strategy

• The TB Cash Client Service Management function reports to TB Cash COO. The Client Service Strategy and Initiatives role focuses on delivering our Client Service strategy by supporting and executing key initiatives under the Fit For Growth (FFG) programme to improve client experience, expand our digital servicing offering and deliver project benefits; this includes:
• Defining clear business requirements and target state processes in line with the relevant risk frameworks
• Partnering with technology to deliver a fit-for-client solution and providing end user validation
• Driving client adoption and defining a unified measurement approach that helps us demonstrate success

Business

• Develop a structured plan and approach that will enable project delivery and minimise project risk
• Independently undertake business analysis and process design activity in support of FFG transformation initiatives
• Support the implementation and adoption of digital service functionality across CIB clients and frontline Service teams
• Identify opportunities to optimize the current Service Operating model and its processes
• Ensure alignment between the feature / functionality design and broader strategic direction

Processes

• Ensure customer go-lives are accurately captured
• Ensure resource captures the time in clarity on timely manner
• Regular tracking of milestones to ensure the deliveries are on-track as per commitments. Escalate if there are any anticipated delays

People & Talent

• Experience in transformation project delivery or change management capacity (e.g. delivering strategic projects, programs and initiatives) in Banking
• Awareness of in project and delivery management tools (e.g.: Confluence, Clarity etc.,)
• Awareness of Agile project delivery methodology
• Good stakeholder management, presentation and communication skills.
• Analytics capability (including modelling skills) with the ability to interpret customer journey data and draw business relevant insights for discussion and decisioning
• Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Demonstrate appropriate culture and values, embedding a high level of team engagement
• Ensure ongoing training and development for professional and personal growth

Risk Management

• Manage changes and reporting in line with all relevant risk management frameworks, where applicable
• Act quickly and decisively to resolve any risk and control weakness, ensure they are addressed and remediated within appropriate timeframes, and escalated through the relevant committees

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• CIB Technology
• Other CCIB stakeholders
• Risk, Legal, Audit and Compliance, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values in Cash Client Services;

Our Ideal Candidate

• 7+ years of experience in a transformation project capacity and/or delivering complex projects or initiatives in a Banking environment
• Strong analytical and problem solving skills with proven ability to collect and analyse data, establish facts, and make recommendations in written and oral form
• Successfully work with multiple stakeholders at different levels of the organization to facilitate change delivery, identify key risks / blockers and embed change
• Ability to work effectively across multiple markets and navigate geographical and regulatory complexity
• Strong presentation and communication skills
• Familiarity with Agile project delivery and project management disciplines is preferred

Role Specific Technical Competencies

• Problem Solving and Analytical Thinking
• Effective Communications
• Managing Change
• Project Management
• Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

The Director of Psychology and Behaviour Support leads a dedicated team of psychologists, associate psychologists, and Positive Behaviour Support (PBS) specialists to provide organisation-wide support services, enhancing the quality of life for individuals with developmental needs.

Key Responsibilities:

• Programme and Intervention Development – Designing and implementing support programmes with PBS as a foundational approach, alongside other strategies such as environmental and visual supports, crisis response, and trauma-informed practices.
• Clinical Supervision and Team Development – Overseeing clinical supervision to deepen the team’s expertise and expand their competencies, ensuring high-quality service delivery.
• Staff Training and Mentorship – Providing training and mentoring to frontline staff in educational, day activity, and residential settings, empowering them to better support individuals with developmental needs in their daily interactions.
• Collaborative Case Management – Working closely with allied health professionals and frontline leaders to deliver holistic, multidisciplinary care tailored to beneficiaries with higher support needs.

Requirements:

• Professional Registration – Full registration with a recognised psychological accreditation body that qualifies the candidate to provide clinical supervision.
• Training in PBS – Prior training in Positive Behaviour Support is preferred, although training will be provided if necessary.
• Leadership Skills – Prior leadership experience is ideal, though high-potential candidates without it may be considered.

About Centre for Fathering:

Centre for Fathering (CFF) is a non-profit organization founded in 2000 to promote active and involved Fathering and address issues caused by fatherlessness in Singapore. The organization aims to turn the hearts of fathers and children towards each other by inspiring fathers to be better role models and strengthen families. We equip men to be the fathers their children need.

CFF runs the DADs for Life and MUMs for Life movements and the National Initiatives includes, but not limited to: Back To School With Dad, Celebrating Fathers, Eat with your Family Day, Great Companies for Dads Awards and Mum’s Day Out.

https://fathers.com.sg/visionmission/

What we offer you:

• Opportunity to work in a family-centric cultured environment.
• Hybrid work model arrangement
• We encourage employees to put family first and Flexible Work Arrangement (FWA) is a given.

Position & Reports To

Senior Manager / Director, Fundraising

Reports to CEO and Board on fundraising performance, trends, and long-term outlook

Job Overview

The Senior Manager/Director, Fundraising will be responsible for leading all fundraising strategies and activities for Centre for Fathering: DADs for Life and MUMs for Life.

This includes developing and executing an innovative, multi-channel fundraising plan to cultivate new donors and revenue streams, while stewarding and retaining existing supporters.

The person will oversee fundraising from individual donors, corporations, foundations, and other sources.

This is a senior leadership role that will build and manage a high-performing fundraising team.

Responsibilities and Duties

1. Develop and implement a comprehensive fundraising strategy to significantly increase revenue from diverse sources including individual donors, corporations, foundations, government grants, fundraising events, etc.
2. Build and maintain a robust pipeline of donor prospects through networking, research, and outreach
3. Responsible for all fundraising campaigns, appeals, events, grant proposals, corporate partnerships, and crowd-funding initiatives
4. Build a team of fundraising professionals that are passionate about of cause and mission on fathering
5. Set ambitious yet achievable financial goals and associated activity metrics for fundraising streams
6. Leverage data, analytics, and industry best practices to optimize fundraising efforts and donor communications
7. Ensure fundraising activities comply with all relevant laws, ethical guidelines, and organisational policies
8. Collaborate with marketing/communications to develop compelling cases for support and fundraising materials
9. Provide leadership and represent the organisation to potential and existing donors and partners

Qualifications and experiences

• Bachelor's degree required, advanced degree preferred
• > 10+ years of progressive fundraising experience across multiple channels and donor types
• Proven ability to design and execute successful multi-million dollar fundraising campaigns
• Track record of cultivating and soliciting major donations from corporations, and foundations
• Experience managing and motivating fundraising teams to meet and exceed goals
• Superior communication skills and ability to passionately convey the organization's mission
• Strong data analysis, strategic planning, budgeting and financial management capabilities
• Diplomacy and exceptional relationship-building talent with internal and external stakeholders
• Knowledge of fundraising legal compliance, ethical standards, and best practices
• Creative, entrepreneurial, and results-oriented mindset

Renumeration

Renumeration will commensurate with qualification and experience, in alignment with the NCSS Salary Guidelines

• Exposure with developers & institutional developers.
• Comprehensive exposure to local consultants, architects and engineers.
• Conversant with different type of contracting procedures.
• Able to handle business development on their own.
• Build and maintain strong customer relationships while supporting the tender and business development team, project clients and consultants in their tender bids.
• Coordinate with tender department and HQ in scope of work and project executions and responding to requests, clarifications, and resolving any issues promptly and diligently.
• Coordinate with tender team to manage proposal response process, including detailed tender/ bid requirements.
• Initiate customer visits and processing of various sales proposal, quotations and contracts.
• Manage relationship with existing and potential clients to develop new opportunities and advance organisation’s business interests.
• Business development experience in the contract market with high-end architects, consultants and end-user clients.
• Take charge of client acquisition and create new business opportunities to maintain the company’s relevance and competitive edge.
• Conduct the necessary market analysis to identify potential working partners for targeted projects.
• Communicate with the potential clients, consulting firms etc. to collect the information of targeted projects.
• To perform market research and identify prospective local projects leads.
• Resourceful and possess good market intelligence on potential upcoming projects.
• Conversant with local authorities’ requirements and engineering standards.
• Good working knowledge of general construction, especially in large and heavy civil engineering project.

Purpose of the Job

To assist the Director and Senior Management in implementing efficient and effective operations and administrative functions of the Family Service Centre. Provide clinical and management leadership to ensure that the services are delivered in a timely and effective manner to all clients and stakeholders.

Key responsibility areas

1. Role as Head of Family Service Center (FSC)

Clinical Leadership

• Provide clinical leadership and supervision to the team in casework, group work, community work as well as program development to ensure that service delivery provided by the department is conducted in the highest professionally competent manner for clients and stakeholders.
• Provide training and supervision to staff in the department and develop the organisation’s overall competencies in all clinical works.
• Review and approve financial assistance to clients and other beneficiaries.
• Oversee all clinical & professional services run by the centre/programme.
• Review and evaluate existing services to ensure relevance to the clients' needs.
• Conduct intake and risk assessment for complex and higher risks cases, taking into account the integration of a range of information.

Data Analysis and Evaluation

• Analyse trends and needs of the clients and identify priority areas of service delivery.
• Conduct research and evaluation of service and create platforms to share best practices and findings from the programs.

2. Role as an Assistant Director:

Assume the role of Assistant Director designate and stand-in for the Director during his absence.

Strategic and Operations Planning and Management

• Set goals for the service under the department, and develop action plans to achieve them.
• Review and manage fund utilisation to ensure funds are sufficient and optimally used to achieve the department’s objectives.

Managerial and Administration Functions

• Overall in charge of running the family service centre and programmes.
• Ensure that the programmes and activities meet the performance indicators and operating guidelines issued by the funders.
• Ensure timely submissions to the required program reports to funders and stakeholders according to the program funding requirements.
• Provide regular updates to Director on centre/programme and highlight areas of concern which require attention and support.
• Prepare management reports for the Director and Management Committee.
• Assist in preparing the annual budget for the centre/programme.
• Respond and take charge during centre/programme’s exigencies, eg, critical incidents involving clients, staff, and organisation.

Staff Management

• Recruit, lead, develop/ guide, and motivate subordinates to achieve the department’s objectives, and do their work effectively and efficiently
• Assign relevant jobs to subordinates to achieve the department’s objectives.
• Attend to staff administration matters including recruitment, deployment, staff appraisal and promotion exercise.

Networking

• Network with other agencies and community partners to facilitate strong working relationships to facilitate the procurement of additional resources for the department’s services
• Network with colleagues within the organisation to ensure that the department closely supports and complements the work of other centres within the organisation.
• Initiate organization of meetings and case conferences and work out potential collaboration and referral processes to enhance service delivery to the clients and stakeholders

Attend to work crisis / urgent cases during off hours

• Attend to urgent cases / matters during off hours when called upon
• Provide consultation and support for staff under his/her charge with regard to any work or case-related crisis

Support in the organisation’s workgroup or taskforce

• Represent the organisation in the assigned workgroup/task force.
• Represent the organisation as a liaison person in an external workgroup or taskforce

Others

• Undertake and spearhead special projects, assignments, or programmes for the organisation as and when required.
• Perform other duties as assigned by the Director/Management.

Required qualifications and experience

• Minimum Bachelor's degree in Social Work or Graduate Diploma in Social Work preferably accredited with the Singapore Association of Social Workers (SASW).
• At least 10 years of work experience in social work with 5 years of supervisory and leadership experience at the clinical, administrative and managerial levels.
• Experience and successful track record in social service organisations, and developing and managing social service programmes and projects.

Required Competencies

• Good casework & counselling skills with the ability to handle cases with complex issues and higher risks.
• Experience in supervision, outcome management and strategic planning.
• Strong organisational and project management skills to review existing service frameworks, programmes and policies.
• Effective leadership skills in terms of being able to effectively engage, train and motivate staff to accomplish work targets in a timely manner.
• Resourceful in getting and optimally using relevant resources to accomplish work targets cost-effectively and efficiently.
• Has a strong sense of integrity in working with the best interests of clients and families.
• Keen interest to learn by accepting feedback on performance and making timely efforts to improve performance.
• Keeping abreast of current developments including relevant professional best practices and proactively learning and putting into practice relevant new skills and knowledge at the workplace.
• Receptive and able to adapt well to organisational, industry and work changes.

Change Service Team Lead for Chief Technology Officer Organization

Role Description:

The CTO (Chief Technology Organization) Change Service Lead at Associate Director level will be based in the Singapore Technology Center and will have responsibility to establish a centralized tiered change service function to service to all CTO initiatives and product teams. Service levels will range from self-service for most product teams to full-service for our highest priorities. Change services, including templates, will be based on the Prosci ADKAR methodology. We consider communications one of the major tools to execute on change, so the services will include curation of communication channels and presentation assets, including videos and graphics. The expectation is that the Change Service Lead and the team they lead will be hands-on experts at using both change and communication tools, as well as able to upskill others.

Responsibilities:

Management of Change Service Team

• Manage a small team that will include the Product Manager of our CTO Portal (SharePoint) and a rotating pool of students and Gig based employees across our network of Technology Centers (US, Czech Republic, Singapore and India) to provide services globally.
• Advocate for the use of GenAI in the creation of change deliverables by the change service team and beyond.
• Establish the success criteria for the change services team in partnership with senior level stakeholders.
• Upskill a broader set of CTO employees on change using the Prosci ADKAR methodology.

Qualifications:

• Bachelor’s Degree in Business, Psychology, or a related field.
• Experience in establishing a central service related to change or communications.
• Certification in one or more change management methodologies (ex: ADKAR).
• Portfolio of creative assets, such as videos and graphics
• Experience in managing a team of professionals across multiple geographies.
• Proven experience in leading and managing significant change initiatives, including creating the deliverables personally.
• Deep understanding of change management principles, methodologies, and tools.
• Exceptional communication skills, both written and verbal.
• Ability to clearly articulate messages to a variety of audiences.
• Excellent active listening skills and high emotional intelligence (EQ).
• Enthusiasm and curiosity about applying GenAI to the tasks related to change management and communications.

Business Development Director - a strategic leadership role responsible for driving business growth and expansion initiatives within the construction sector across China and key Asian markets. This position requires a seasoned professional with extensive experience in business development, market penetration, and relationship management within the construction industry. The primary objective is to develop and execute comprehensive strategies to capitalize on growth opportunities, strengthen market presence, and achieve revenue targets across the region.

Key Responsibilities:

1. Strategic Planning: Develop and implement a strategic business development plan for the construction sector in China and targeted Asian countries. Align strategies with corporate objectives, market dynamics, and growth opportunities to maximize results.
2. Market Expansion: Identify and assess new markets, segments, and growth opportunities within the construction industry across China and key Asian countries. Conduct market research, competitive analysis, and feasibility studies to inform market entry strategies.
3. Client Relationship Management: Cultivate and maintain relationships with key clients, stakeholders, and industry influencers in China and across Asia. Act as a trusted advisor, understanding client needs, and delivering tailored solutions to enhance customer satisfaction and loyalty.
4. Opportunity Pursuit: Lead the pursuit of new business opportunities, including project bids, partnerships, and acquisitions, within the construction sector. Collaborate with internal teams to develop compelling proposals and presentations, ensuring alignment with client requirements and company capabilities.
5. Team Leadership: Provide strategic direction, mentorship, and guidance to the business development team across China and Asian countries. Foster a high-performance culture, encouraging collaboration, innovation, and continuous improvement.
6. Revenue Growth: Drive revenue growth and achieve sales targets through effective pipeline management, opportunity tracking, and conversion strategies. Monitor sales performance, analyze trends, and implement corrective actions as needed to optimize results.
7. Cross-functional Collaboration: Collaborate closely with internal stakeholders, including operations, finance, legal, and marketing teams, to ensure alignment of business development activities with company objectives and priorities. Facilitate cross-functional collaboration to streamline processes and enhance efficiency.
8. Market Intelligence: Stay abreast of industry trends, regulatory developments, and competitive landscapes within the construction sector across China and Asian markets. Leverage market intelligence to identify emerging opportunities, mitigate risks, and shape strategic initiatives.
9. Continuous Improvement: Champion a culture of continuous improvement, driving initiatives to enhance business development processes, tools, and methodologies. Implement best practices, performance metrics, and feedback mechanisms to optimize performance and drive results.

We are seeking a highly skilled and experienced Chief Automotive Technician to lead our team of mechanics and oversee all technical, mechanical, and electrical repairs in our automotive service center. As the Chief Automotive Technician, you will be responsible for performing a wide range of repairs on various makes and models, including high-end luxury vehicles such as Porsche, Bentley, Rolls Royce, Ferrari, Lamborghini, and others.

Responsibilities:

1. Perform Technical Repairs: Conduct comprehensive diagnostics and repairs on automotive systems, including engine overhauls, gearbox overhauls, air conditioning repairs, and electrical repairs. Ensure that all repairs are executed efficiently and accurately, adhering to manufacturer specifications and industry best practices.
2. Lead and Supervise: Manage a team of mechanics, providing guidance, training, and support. Monitor the progress of repairs, allocate tasks, and ensure that work is completed within the set timelines and quality standards. Foster a positive work environment that promotes teamwork, productivity, and professional growth.
3. Diagnostic Expertise: Utilize advanced diagnostic tools and techniques to identify and troubleshoot complex issues in automotive systems. Develop effective solutions and communicate the findings to the team and customers in a clear and concise manner. Make recommendations for repairs or replacements based on accurate assessments.
4. Quality Control: Maintain high-quality standards for all repairs and services delivered by the team. Conduct thorough inspections to verify the completeness and accuracy of work performed, ensuring that vehicles are safe and in optimal condition before returning them to customers.
5. Inventory Management: Manage inventory levels of automotive parts, tools, and equipment, ensuring an adequate supply to support repair operations. Coordinate with suppliers to source necessary materials, negotiate pricing, and maintain cost-effective inventory control.
6. Customer Service: Interact with customers to understand their automotive concerns and provide expert advice and recommendations. Address customer questions or concerns professionally and ensure exceptional customer satisfaction throughout the repair process.
7. Stay Updated: Keep abreast of the latest advancements in automotive technology, repair techniques, and diagnostic tools. Attend training sessions, workshops, and industry events to continuously enhance technical skills and knowledge.

Requirements:

• Extensive experience as an automotive technician, with a proven track record of performing complex repairs and diagnostics on various makes and models.
• Expertise in engine overhauls, gearbox overhauls, air conditioning repairs, and electrical repairs.
• Strong diagnostic skills with the ability to accurately identify and resolve complex automotive issues.
• Proficiency in using advanced diagnostic tools and equipment.
• Excellent leadership and team management abilities.
• Exceptional communication and customer service skills.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to work efficiently under pressure and meet deadlines.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Knowledge of high-end luxury vehicles such as Porsche, Bentley, Rolls Royce, Ferrari, Lamborghini, etc., is highly desirable.

Join our team as the Chief Automotive Technician and lead a dynamic group of professionals in providing top-notch automotive repair services. Together, we will ensure the satisfaction and safety of our valued customers while maintaining the highest standards of technical excellence.

Responsibilities:

• Implement the delivery and service business strategy of the company and regional enterprises, formulate business plans and strategies within the representative office, and be responsible for achieving the strategic goals of the representative office's enterprise delivery and service
• Responsible for the business objectives and market success of the representative office’s delivery and service business, responsible for the customer satisfaction of the company’s delivery and service business, and ensuring the continuous development of the service business in the representative office
• Be able to adapt to the NA key customer service strategy, build a key customer service team, standardize standard actions, and be responsible for key customer satisfaction
• Guarantee the delivery of major projects, implement major network management, and be responsible for the successful delivery of representative office projects and customer network security
• Match and formulate key customer service strategies for representative offices, build representative office service teams and capabilities for excellence/strategy/core (white list) NA, and be responsible for achieving key customer-related goals (service, operation, full customer, etc.)
• Adapt the enterprise service partner enabling strategy, formulate and implement the representative office service partner enabling plan, and achieve the partner enabling goal
• Implement the adaptation and operation of service processes, platforms and IT tools locally
• Match the service needs of the representative office enterprise, cooperate with the relevant departments of the representative office, and build a team of organizations, cadres and experts in this field

Requirements:

• At least master degree in computer science/engineering/telecommunication or other related majors
• Minimum 10 years of working experience for service project delivery or maintenance project delivery in enterprise industry
• Minimum 10 years of project management experiences and ensure customer satisfaction
• Minimum 10 years of leadership experience in dynamic team management
• To keep abreast of emerging technologies, standards and management methods and to provide advice and guidance on ICT matters to the Management
• Preferable with pre-sales experiences & 5G knowledges
• Knowledge of project management and maintenance service delivery
• Strong organizational and leadership skills with proven ability of project delivery
• Self-initiative to take the responsibility of task and learn new products/technologies
• Ability to communicate bilingually in Mandarin and English. Mandarin is essential to communicate with colleagues in the head office in China

Interested candidate who wish to apply for this position, please click on APPLY NOW

EA License No.: 01C4394 | PERSOLKELLY Singapore Pte Ltd

EA Registration No.: R23117518 | Heah Sian Wei

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• Lead comprehensive market research initiatives to gauge market trends, consumer behaviours, and competitive landscapes.
• Take the lead on identifying and evaluating locations for new schools, ensuring alignment with both financial and strategic objectives.
• Assist in conducting due diligence for potential acquisitions
• Acquire in-depth knowledge of local licensing and governance, ensuring full regulatory compliance for all operations.
• Adapt and localize the company's operational systems and policies, ensuring they are scalable and conform to local market norms as well as regulatory requirements.
• Manage resources effectively, monitor project progress, and keep the leadership team updated on all key developments and milestones.
• Collaborate closely with internal teams, departments, and external partners to ensure smooth and efficient project execution.
• Able and willing to travel regionally including Indonesia, Thailand, and Hong Kong

The purpose of the Senior Director/Executive Director, Regulatory Scientist role is to provide leadership and oversight to deliver Asia Pacific (AP) regulatory strategies and Win Through Regulatory for assigned assets. The Regulatory Scientist will have therapeutic area alignment and partner across Lilly teams, partner companies, and health authorities to enable market differentiation of first-in-class/best-in-class assets.

Primary Responsibilities: This job description is intended to provide a general overview of the job requirements at the time it was prepared. The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description. Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

1. Regulatory and Scientific Expertise

Develop, Update and Execute Asia-Pacific Registration Strategy

Initiate and Update Regulatory Strategy Document

• Initiate and update regulatory strategy documents by leveraging scientific, drug/device clinical development and knowledge from AP regulatory agency meetings and regulatory trends. Integrate information from the external environment, product specific regulator advice, and other public information (i.e. Advisory Committees) to develop robust, innovative regulatory strategies.
• Review, summarize, and present information regarding regulator expectations by utilizing agency feedback received by Lilly and knowledge of competitor labelling.
• Monitor upcoming and recent approvals of competitive development programs/plans
• Integrate AP regional regulatory strategy into global registration strategy
• Serve as global regulatory coordinator as assigned by GRA management.
• Partner with colleagues across regulatory functions, particularly the global regulatory lead of the assigned molecules, to deliver integrated AP regulatory strategy
• Communicate and share key information to enable seamless execution of AP regulatory strategy

Provide input to clinical program to support market differentiation needs

• Communicate the regulatory options and impact on proposed product development plans.
• Leverage innovative regulatory strategies with accompanying required data to accelerate asset development while enabling market differentiation of first-in-class/best-in-class assets.
• Collaborate with Pricing Reimbursement and Access (PRA) and Value Evidence Outcome(VEO) for the success of the pricing and access strategies through influencing what data is needed and how it is collected on development or product lifecycle planning

Lead development and update of labeling strategy to deliver market differentiation

Initiate and update Claims Mapping and Labeling Dashboard

• Partner with regulatory, product and clinical development, commercial and project personnel to drive a Market Differentiation as Driver Strategy using available tools and resources (e.g. Claims mapping) and network for alignment. Confirm, challenge, influence, and communicate strategic discussions based on industry precedent and new developments. Use global labelling strategy to influence the drug development strategy, as needed.
• Create and communicate labeling dashboard to drive internal alignment on labeling strategy and key risks.

Partner with Affiliate GRA teams to develop and Update local labeling, including prescribing information, patient labeling, device labeling (IFU) for new products and indications

• Lead the development of the labelling strategy in collaboration with other regulatory and project personnel and network for alignment across affiliate labelling team to enable timely completion of regional product (drug and device) registration milestones (submission, approval and launch).
• Lead strategic development of regional labelling documents for initial submission, line extensions, key MOH-initiated changes, and key PMR-related updates, and provide responses to agency labelling questions. Apply labelling expertise, competitor knowledge, and regulatory precedent to propose labelling content to influence commercially viable labelling.
• Lead and develop the strategy for submission and amendments for: IND, IDE, NDA/BLA, NDS, and de novo
• Determine and communicate submission and approval requirements and regulator expectations
• Generate regulatory documents for medium to high complexity submissions. Ensure the regulatory documents contain appropriate data/information based on regulator expectations and are clearly written to articulate Lilly’s scientific position.
• Anticipate, resolve, and communicate key technical, operational, and strategic issues that may impact other development functions or the development team.
• Propose innovative solutions to regulatory and labelling issues to meet the business objectives while maintaining compliance with applicable regulations and internal quality systems.

Primary liaison with product and clinical development team and liaison with diagnostic development experts

• Provide high quality, timely and decisive regulatory advice that enables business partners to make well-informed decisions on development of drugs, diagnostics, devices, and product lifecycle planning and business development
• Communicate regulatory risks, potential impact and mitigation plans with development team leadership and regulatory management
• Cultivate relationships with development teams and leadership.

Liaison with global marketing/New Product Planning/Value Evidence Outcome/Payer functions/affiliate GRA/ Brand Teams

• Contribute to global and regional launch-readiness plan and connect commercial partners (global marketing/NPP/VEO/Payer functions/ Brand Teams) with development teams to drive market differentiation strategy for assigned assets, including labelling and promotional deliverables throughout the product lifecycle
• Cultivate relationships with global marketing/NPP/VEO/Payer functions/affiliate GRA Brand Teams and affiliate leadership.

Partner with Affiliate GRA on relationship and interaction strategy with regional regulatory authorities

• Build, maintain, and leverage relationships with AP regulatory agencies, team members, and partner companies as appropriate.
• Execute high quality communications with regulators and internal customers to articulate and ensure understanding of the regulatory strategy and complex issues.
• Accountable for communications to the regulator, development teams, and GRA, other development functions, Research, and BU leadership.

Engage in, influence, and shape external environment initiatives related to portfolio assets

• Create and foster strategic relationship with key external players to identify and anticipate opportunities for growth. This may include external regulatory agencies and experts, academic thought leaders, and industry groups.

2. Lead/Influence/Partner

• Exemplify Team Lilly behaviors: Include, Innovate, Accelerate, Deliver in internal and external interactions
• Model the innovation and leadership behaviors and regulatory excellence attributes as described in Global Regulatory Affairs white papers.
• Participate in forums that share regulatory information across GRA components and other Lilly teams and business partners
• Constructively challenge teams to reach the best solutions to issues
• Create and lead in an environment that encourages open discussions on issues to achieve a robust outcome on business decisions
• Serve as a mentor for affiliate GRA-AP personnel and others in GRA
• May have direct reports.

Minimum Qualification Requirements:

• Advanced scientific degree (i.e., PhD, MD, PharmD) or bachelor’s with at least 5 years of relevant drug development experience
• Industry-related experience in regulatory affairs and/or drug development experience for 5 years
• Knowledge of AP regional regulatory procedures and practices and awareness of evolving regulatory reform initiatives desirable
• Deep knowledge of the drug development process
• Ability to assess and manage risk in a highly regulated environment
• Strong written, spoken and presentation communication in English. Chinese, Korean and Japanese language fluency desirable.
• Negotiation and influence skills
• Attention to detail
• Effective teamwork skills; able to adapt to diverse interpersonal styles

​Location: Singapore

Other Information/Additional Preferences:

• Travel expected (20-25%)

Centre Principal/Director is responsible for ensuring the efficient operation of the school on a daily basis. Centre Principal/Director leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. Centre Principal/Director, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies.

Centre Principal/Director is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Principal/Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

Roles and responsibilities

1. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
2. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
3. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
4. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
5. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
6. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
7. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
8. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
9. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocates the brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

Qualifications

• Must possess Advance Diploma in Early Childhood Education in Leadership Certificate and Degree in related field.
• Excellent communication skills - spoken and written
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; 3 years specifically in a management and leadership position
• Vice Principal are encouraged to apply

Centre Director

A Brighton Montessori Centre Director (CD) is responsible for ensuring the efficient operation of the school on a daily basis. The CD leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. The CD, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies. She is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

The Centre Director has …

• At least a Bachelor degree, ideally a Masters degree in Early Childhood Education
• Excellent communication skills - spoken and written English
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; specifically in a management and leadership position

Roles and responsibilities

1. Reports to the Head of Brand (HOB)
2. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
3. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
4. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
5. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
6. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
7. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
8. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
9. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
10. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocatesthe brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.