Total 74 Customer Service job vacancies in AB51 0QP

The ideal candidate for this role would have experience within emergency care or acute medical services, although not essential, with a passion for delivering safe, high standards of care. Good communication skills are essential, along with excellent organisation and timekeeping.

Accountable for own professional practice in the delivery of highly specialist psychological care to clients with highly complex and contentious mental health conditions or learning disabilities which include challenging behaviours and possible risk of physical aggression. To be compassionate in meeting the needs of clients, their carers and families. To promote at all times a positive image of people with mental ill health or learning disabilities. To promote at all times a positive image of the service and the wider Trust. In line with the banding of the post and its service context to: Exercise supervisory/professional responsibility for other psychological therapists Provide leadership in multi-disciplinary training and development Provide leadership in service audit and development Provide leadership in service evaluation and research Ensure that a psychological perspective is brought to service redesign and cultural change

Under the direction of a Maxillofacial Consultant Surgeon, the post holder will participate in operative procedures and aspects of pre, peri and post operative care. The post holder shall use the knowledge and skills attained in their successful training programme to deliver, maintain and encourage the highest levels of patient care The post holder will use excellent communication skills to liaise and work alongside a varied multidisciplinary team. They will hold a responsibility to participate in the training and education of appropriate members of the multidisciplinary team through teaching, research and audit DUTIES AND RESPONSIBILITIES 1.0 PROFESSIONAL 1.1 Participate in operative procedures within agreed protocols. 1.2 Act as 1st or 2nd assistant or 1st operator under the direction of a consultant surgeon. 1.3 Undertake the surgical procedures identified in the competency framework following successful completion of the training programme. 1.4 Assist the surgical team with the admission of patients (including assisting at the pre admission clinic and involvement in the pre operative assessment of patients). Patient details should be accurate, complete and appropriately recorded, and patients reassured regarding their treatment. 1.5 Arrange investigations as deemed appropriate by the clinical supervisor. 1.6 Display skill competency in the interpretation of investigations. 1.7 Display skill and dexterity in surgical technique and the use of surgical instrumentation. 1.8 Effective preoperative assessment of the surgical patient, providing a source of communication, information and reassurance for the patient. 1.9 Enable the correct positioning, preparation and draping of the surgical patient. 1.10 Development of surgical skills in accordance with continuing professional developments and continuing developments in surgical practice. 1.11 Contribute to the clinical care of the post operative patient including detecting surgical problems and liaison with the surgical team. 1.12 Ensure that all trust and divisional policies are adhered to, providing a safe healthy environment for staff and patients. 1.13 Understand the requirements of the data protection act 1984 and Caldicott report and observe patient confidentiality. 1.14 Develop, enhance and maintain safe and effective levels of communication and motivation within the multi disciplinary team. 1.15 Act in a responsible and appropriate manner, displaying professional and ethical conduct in all areas of duty, routine and emergency. 1.16 To be able to work independently and as part of a team. To set priorities and accomplish goals and job responsibilities. 1.17 Demonstrate advanced analytical skills necessary for problem solving and decision making relevant to patient care. 2.0 QUALITY MANAGEMENT 2.1 Contribute to audit and information collection within the department. To initiate and pursue audit projects including assessment of the SCP / SA role, target achievements and methods of advancing and developing surgical practice and patient care. 2.2 Attend weekly Head and Neck Oncology MDT and Audit/ Clinical Governance meetings where possible. 2.3 Work as a team to ensure that protocols and guidelines are being adhered to and clinical governance requirements are met. 2.4 Update skills in accordance with developing practice in order to deliver the highest level of care. 2.5 Participate in the evaluation and determination of current and new equipment, instrumentation and techniques as reflected by current trends. 3.0 EDUCATION AND TRAINING 3.1 To have successfully achieved completion of the formal training course Principles and Practice of Surgery relevant to achieving qualification and registration as Surgical Care Practitioner, as recommended and supported by the Royal College of Surgeons. 3.2 Maintain and enhance personal and professional knowledge and skills in all areas of responsibility by the attendance of in service and departmental meetings the attendance of national conferences where possible and to read the current professional literature and journals. 3.3 Maintain a professional affiliation to a recognised governing body .To be conversant with their professional guidelines and abide by their guidance in accordance with Trust policy. 3.5 Responsibility to participate in the training and education of appropriate members of the multi disciplinary team, by presentations, formal teaching sessions and opportunistic training. 3.6 To mentor, educate, train and support the 1st and 2nd year trainee SCP / SA s 3.7 To keep an accurate log book of surgical activity in accordance with national and local confidentiality regulations. 4.0 GENERAL MANAGEMENT 4.1 To act as a positive role model offering effective guidance and motivation to other members of the multi disciplinary team. 4.2 To work closely with staff in Maxillofacial Theatres, and associated wards to develop and maintain a team management approach throughout the Maxillo facial Department. 4.3 To assist in the recruitment/ retention of staff. 4.4 To manage the SCP / SA team in the absence of the lead practitioner. 5.0 ADDITIONAL INFORMATION 5.1 To undertake any other duties not specified within the job description but are within the wide scope of the role and are within the individuals skills and education. 5.2 Job descriptions will be reviewed annually and is subject to change as a result of discussion between the responsible Maxillofacial Consultant, the Head and Neck Matron and the post holder. 5.3 To undertake on-call duties as and when required. * The post holder registered with the National Association of Assistants in Surgical Practice (NAASP) and associated Code of Professional Conduct, supported by the RCS, in the performance of clinical duties, professional accountability will be to the designated Maxillofacial Consultants. ** If the post holder is governed by the Nursing and Midwifery Council s/he will also be professionally responsible to the Matron of the Head and Neck Directorate. The Matron will advise on any professional issues or concerns and contribute to the post holders annual appraisal and personal development plan. *** The post holder will be managerially accountable to the Lead Maxillofacial Consultant Surgeon within the Head and Neck Directorate. The Lead will be responsible for operationally managing the post holder including, annual appraisal and PDP formulation, sickness management, off duty planning, annual leave entitlement, risk and any other Human Resource issues. The Matron will assist in anyway required.

Preparing patients for surgery, assisting with and performance of surgical procedures

attending clinics pre clerk patients for theatre including consent.

Attend MDT joint oncology clinic

pre and post op ward rounds completing operating notes collecting specimens for histology and completing the documentation

Teaching presentation and audits.

Working with in the relevant code of conduct Nurse/ODP

Attendance of MDT, coordinating the cancer patients according to clinical priority and breach dates. Attend and lead pre-meet prior to joint oncology clinic. Pre clerking assessment of cancer patients including consent and optimisation requesting investigations and acting on result

Ward rounds assessment of patients.

Assisting and directing care

Teaching and supporting clinical staff on the ward with clinical interventions

Preparation of patient for theatre VTE WHO check consent assisting the surgeon and performance of surgical procedures. Completion of operation notes and histology

performance of on call duties

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Under the direction of a Maxillofacial Consultant Surgeon, the post holder will participate in operative procedures and aspects of pre, peri and post operative care. The post holder shall use the knowledge and skills attained in their successful training programme to deliver, maintain and encourage the highest levels of patient care



The post holder will use excellent communication skills to liaise and work alongside a varied multidisciplinary team. They will hold a responsibility to participate in the training and education of appropriate members of the multidisciplinary team through teaching, research and audit



DUTIES AND RESPONSIBILITIES





1.0 PROFESSIONAL



1.1 Participate in operative procedures within agreed protocols.



1.2 Act as 1stor 2ndassistant or 1stoperator under the direction of a consultant surgeon.



1.3 Undertake the surgical procedures identified in the competency framework following successful completion of the training programme.



1.4 Assist the surgical team with the admission of patients (including assisting at the pre admission clinic and involvement in the pre operative assessment of patients). Patient details should be accurate, complete and appropriately recorded, and patients reassured regarding their treatment.



1.5 Arrange investigations as deemed appropriate by the clinical supervisor.



1.6 Display skill competency in the interpretation of investigations.



1.7 Display skill and dexterity in surgical technique and the use of surgical instrumentation.



1.8 Effective preoperative assessment of the surgical patient, providing a source of communication, information and reassurance for the patient.



1.9 Enable the correct positioning, preparation and draping of the surgical patient.



1.10 Development of surgical skills in accordance with continuing professional developments and continuing developments in surgical practice.



1.11 Contribute to the clinical care of the post operative patient including detecting surgical problems and liaison with the surgical team.



1.12 Ensure that all trust and divisional policies are adhered to, providing a safe healthy environment for staff and patients.



1.13 Understand the requirements of the data protection act 1984 and Caldicott report and observe patient confidentiality.



1.14 Develop, enhance and maintain safe and effective levels of communication and motivation within the multi disciplinary team.



1.15 Act in a responsible and appropriate manner, displaying professional and ethical conduct in all areas of duty, routine and emergency.



1.16 To be able to work independently and as part of a team. To set priorities and accomplish goals and job responsibilities.



1.17 Demonstrate advanced analytical skills necessary for problem solving and decision making relevant to patient care.





2.0 QUALITY MANAGEMENT



2.1 Contribute to audit and information collection within the department. To initiate and pursue audit projects including assessment of the SCP / SA role, target achievements and methods of advancing and developing surgical practice and patient care.



2.2 Attend weekly Head and Neck Oncology MDT and Audit/ Clinical Governance meetings where possible.



2.3 Work as a team to ensure that protocols and guidelines are being adhered to and clinical governance requirements are met.



2.4 Update skills in accordance with developing practice in order to deliver the highest level of care.



2.5 Participate in the evaluation and determination of current and new equipment, instrumentation and techniques as reflected by current trends.





3.0 EDUCATION AND TRAINING



3.1 To have successfully achieved completion of the formal training course ‘Principles and Practice of Surgery’ relevant to achieving qualification and registration as ‘Surgical Care Practitioner’, as recommended and supported by the Royal College of Surgeons.



3.2 Maintain and enhance personal and professional knowledge and skills in all areas of responsibility by the attendance of in service and departmental meetings the attendance of national conferences where possible and to read the current professional literature and journals.



3.3 Maintain a professional affiliation to a recognised governing body .To be conversant with their professional guidelines and abide by their guidance in accordance with Trust policy.



3.5 Responsibility to participate in the training and education of appropriate members of the multi disciplinary team, by presentations, formal teaching sessions and opportunistic training.



3.6 To mentor, educate, train and support the 1stand 2ndyear trainee SCP / SA s



3.7 To keep an accurate log book of surgical activity in accordance with national and local confidentiality regulations.





4.0 GENERAL MANAGEMENT



4.1 To act as a positive role model offering effective guidance and motivation to other members of the multi disciplinary team.



4.2 To work closely with staff in Maxillofacial Theatres, and associated wards to develop and maintain a team management approach throughout the Maxillo facial Department.



4.3 To assist in the recruitment/ retention of staff.



4.4 To manage the SCP / SA team in the absence of the lead practitioner.





5.0 ADDITIONAL INFORMATION



5.1 To undertake any other duties not specified within the job description but are within the wide scope of the role and are within the individuals’ skills and education.



5.2 Job descriptions will be reviewed annually and is subject to change as a result of discussion between the responsible Maxillofacial Consultant, the Head and Neck Matron and the post holder.



5.3 To undertake on-call duties as and when required.







*

The post holder registered with the National Association of Assistants in Surgical Practice (NAASP) and associated Code of Professional Conduct, supported by the RCS, in the performance of clinical duties, professional accountability will be to the designated Maxillofacial Consultants.



**

If the post holder is governed by the Nursing and Midwifery Council s/he will also be professionally responsible to the Matron of the Head and Neck Directorate. The Matron will advise on any professional issues or concerns and contribute to the post holders annual appraisal and personal development plan.



***

The post holder will be managerially accountable to the Lead Maxillofacial Consultant Surgeon within the Head and Neck Directorate. The Lead will be responsible for operationally managing the post holder including, annual appraisal and PDP formulation, sickness management, off duty planning, annual leave entitlement, risk and any other Human Resource issues. The Matron will assist in anyway required.


















This advert closes on Sunday 24 Nov 2024

To provide efficient and confidential support to the Urgent Treatment Centre, by delivering a comprehensive, high quality, accurate reception service. Ensure that all enquiries are completed according to departmental procedures and within set quality standards. To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry. To communicate accurately by telephone, email and other appropriate means.To keep accurate records of all referrals into the Service. To accurately complete any documentation that is required to process referrals into the service. To accurately record patient details on System One and any other IT programmes as required. To file all registration documents and keep in the department for statistics and auditing purposes. To maintain an effective electronic and paper based filing system.To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centre. To Support all staff at the Urgent Treatment Centre to ensure that the service runs effectively and efficiently. To provide reports from the system as required and send appropriately as instructed. To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds. To deal with and support patient pathway as they are developed and agreed within the health care system. To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department. To undergo and training/development as required. To assist in training new starters. To adhere to all local and Trust wide policies and procedure. To ensure that effective lines of communication are maintained between the service and other members of the Trust. To act as a first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude. To liaise with staff at all levels across the Trust on matters relating to the department. To liaise with professional groups, individuals and agencies regarding the department. Attending meetings, taking notes/minutes if required.

Support Worker – Full Time (Complex Services)

£12.00 per hour

Driver required with a full UK licence

Shifts will be 7.30am to 10.30pm, 8am to 5pm and 8am to 9pm (5 days out of 7). We also work a weekend on and weekend off pattern.

The role

Real Life Options is a registered charity currently going through a period of growth, and we are continuing to search for permanent contracted Support Workers who really want to make an impact on the lives of the people we support.

We deliver creative, dynamic and person-centred services providing a range of individualised support. For this role you would be required to support one young man in supported living. As a Support Worker you will help promote and maintain independence and assist with daily living tasks which may include: domestic tasks, assisting with mail, bills, and maintaining tenancy. You will also be prompting and providing personal care. There is medication support which is a very important part of this role and the successful applicant would be expected to undertake annual competencies/training as required.

The young man is non-verbal and uses pictures to aid in his communication with staff, experience of this would be highly desirable, however full training will be provided.

There can be challenging behaviour involved, any candidate that applied should have previous experience with challenging behaviour and how to manage this, such as de-escalation training and/or experience with Positive Behaviour Support Plans. There will be extensive challenging behaviour training in place for successful candidates. The service is staffed at a 3:1 ratio so there are always 3 staff on at any one time.

The young gentleman has a very active social life and attends many activities in the local community such as swimming, bowling and attending clubs. The ability to swim is desirable in order to support him in the pool. You will also be required to support to respond to, and attend medical appointments. A Driver is required as you will be driving the young man’s car for activities

An Enhanced Adult PVG is required for this role.

Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives
Mileage paid at a flat rate of £0.35p per mile for the first 10,000 miles per year


We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

If you can circle 6 or more of the skills below, then you could be the person we are looking for:

Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring – Inclusive

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

.

Proud member of the Disability Confident employer scheme

Support Worker - Inverurie

Full time and Part time hours available- £12.00 per hour

Drivers Preferred- Please note that due to the location of service drivers are preferred for this role due to there being limited public transport and routes none being available during shift times.

Ideal for anyone living local to Inverurie or neighbouring towns such as; Westhill, Huntley & Insch.

There are many different shifts available however the most common are: 7.30am-3pm, 3pm-10pm and 12pm-9pm. Our service also requires sleepover shifts- these are paid hourly.

The Role:

Start your career with Real Life Options knowing that you’re making a difference by promoting independence and creating more opportunities for people with learning disabilities and autism.

We have a strong emphasis on centred care so it is important you promote the individual's goals, choices and independence. At our Inverurie service we support individuals with day to day living tasks including: medication, meal preparation, personal care and domestic assistance. A crucial part of the role will be supporting with social activities such as attending parties, bingo and dances.

It would be advantageous if you have previous experience of supporting with adults with challenging behaviour, although this is not essential, as full training will be provided. You must have good communication skills, be able to use your own initiative and be aware of care standards and SSSC requirements. The successful applicant should also have an upbeat and warm personality to match the energy of our service.

As the service needs can be very variable due to supporting many individuals with differing needs, any successful applicant would need to have a level of flexibility around working hours.

An enhanced PVG is required for this role.

Benefits and Rewards


A minimum of 28-days paid holiday a year, including bank holidays (pro-rata for part time staff)
Accredited training giving you the knowledge and skills to deliver a first rate job
An employer contributory pension scheme
Mileage paid at 35p per mile flat rate up to 10,000 mile per year


In addition to the above you also have access to the following great benefits:


Health Cash Plan (for full/part time contracted hours)
£10,000 Life cover
A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
A reward gateway with access to discounted goods and services
Cycle to Work Scheme
A financial wellbeing scheme
Refer a Friend Incentive Bonus (terms and conditions apply)
Recognition Initiatives


Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know

Proud member of the Disability Confident employer scheme

Voyage Care provides specialist support and care for people with learning disabilities, autism, head and spinal injuries and other complex conditions, in residential, supported living and outreach services across the UK. Everything we do is based on our vision of making a lifelong difference to the people we support, and their families, by delivering great quality care and support in line with our ETHOS values.

We are looking for a skilled, versatile Tender Manager experienced in Health and Social Care to join our team, initially on a 12 month contract, but with the option to become permanent for the right candidate as part of Voyage Care’s exciting growth strategy.

The post is home-based with occasional travel to our Group Support office in Lichfield, Staffordshire, other offices, or services. The post is full time, 37.5 hours per week, and offers opportunities for flexible working.

We are seeking a candidate with significant experience in creating high quality, original written content and managing the end-to-end bidding and tendering process, within the Health and Social Care sector. You will produce high quality written content for invitations to tender, proposals, expressions of interest, case studies and presentations, to retain existing contracts and secure new business. You will be responsible for managing the end-to-end process, from in-depth analysis of tender documentation, through writing compelling content, coordinating input from internal stakeholders, preparing submission packs, submitting tenders via online portals, and participating in post-tender debriefs to continuously improve team performance. You will work within our established team of Bid Managers, Writers, and Coordinators, reporting to the Tender Team Manager.

Requirements

You will be assessed for suitability of this role in accordance with the following;

• Knowledge of the current marketplace for the Health and Social Care Sector including Domiciliary Care, Supported Living, Registered and Specialist services.
• Ability to prepare compelling, original content for review and approval, against tight deadlines, ensuring the tender reflects Voyage’s values and commitment to high quality support.
• Ability to manage the whole tender process and coordinate stakeholder input.
• Excellent attention to detail with excellent proof reading and editing skills.
• Presentation and IT skills.
• Self-motivated individual who thrives under the pressure of working on multiple projects and meeting deadlines.
• Person-centred approach, enabling you to build productive relationships with operational colleagues and other stakeholders.
• Team player, willing to contribute within a dispersed team
• Commitment to continuous learning, and embedding Voyage’s ETHOS values in your work.

Above all, you should be as approachable, as reliable and as dedicated as we are, and your experience will enable you to hit the ground ‘sprinting’ and make an impact in this (initially) fixed-term role. To support your success from day one, you will be working within a supportive, high-performing team which contributes to Voyage’s vision and purpose each day.

We encourage all interested applicants to apply promptly as we review all applications & CVs received on a daily basis. The majority of our adverts close 2 weeks after posting, however where we receive a large number of suitable applications we may close the advert early.

We are an equal opportunities employer.

Please see the Trust website for the full job description and person specification attached to the vacancy. Please complete your application form in full outlining and providing examples of how you meet each of the criteria listed below. This includes both essential and desirablecriteria. Person specification Qualifications and Experience Essential criteria 4 GCSEs to include English, Maths Desirable criteria Aseptic Experience Knowledge and Skills Essential criteria Computer skills

On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.
You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.
Key Responsibilities

• Drive company vehicles safely and in compliance with UK laws, prioritizing the safety of yourself and others on the road
• Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
• Perform thorough cleaning and testing of returned equipment,
• Use of digital tools such as our M42 system to streamline operations and track deliveries
• Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency
• Accurately complete all necessary processes related to deliveries, collections, and technical handovers
• Undertake any mandatory and other training required to do the job role

What We’re Looking For

• Hold a Category B and E driving license, with a strong emphasis on safe and responsible driving
• Ability to engage effectively with customers, providing clear and concise information during technical handovers.
• Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
• Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
• Familiarity with the local area to optimise routes and provide relevant information to customers.
• Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.

What We Can Offer You

• 25 days annual leave + bank holidays
• Company Pension
• Life Assurance cover
• Save As You Earn Scheme
• Cycle to work scheme
• Free Tool Hire
• Recommend a Friend Scheme
• Learning & Development Opportunities
• Cycle to Work Scheme
• Long Service Recognition
• My Vp Discounts – discounts and rewards on thousands of well-known brands
• EE Mobile Contract Discount
• Discounted Gym Membership
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline – free joining

A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Proud member of the Disability Confident employer scheme

To take Clinical accountability for patients calling 999, working as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement supported by clinical assessment software. To consult on caller symptoms to ensure the appropriate emergency response or referral to an alternative care pathway is made. To work with other external agencies to increase successful Heat & Treat outcomes.

Are you a creative and driven marketing professional with a passion for design, looking to elevate your career within an ambitious national organisation?

Our vibrant and creative marketing team are looking for someone with real drive and passion to further advance the great results they’ve achieved so far across both sales and recruitment marketing.

You will play a key role in creating visually compelling, audience-centric marketing campaigns and materials that engage and inspire our audiences, aligning with our strategy and supporting our mission: delivering exceptional care and support to over 3,500 individuals with learning disabilities.

Purpose

The marketing team's purpose is to:
drive enquiry generation for the company’s care and support services.
attract the right quality and quantity of staff in the right areas.

Key Accountabilities

Utilise the full marketing mix, integrating digital and traditional channels, including video, email marketing, social media, printed collateral, events, on and offline advertising, editorial, case studies etc.

Be the team’s go to individual for graphic design-led tasks, creating vibrant and engaging new templates, layouts and visual styles for a variety of collateral (including brochures, event banners/stands, website assets, and traditional and digital advertising etc).

Contribute to the development, execution and reporting on creative marketing campaigns to meet objectives.

Build good working relationships with a range of internal stakeholders, providing the best customer service and appropriately representing the marketing team.

Use marketing best practice and keep up to date with emerging practice.

Proven general administrative supporting to the marketing team.

Person Specification

Essential

Live our company ETHOS values: Empowering, Together, Honest, Outstanding, Supportive.

2+ years of marketing experience.

Strong understanding and experience in Adobe Creative Cloud software; Adobe Photoshop, Adobe InDesign and Adobe Illustrator in particular.

Experience capturing and editing videos.

Personable and a team player who thrives in a busy department.

Strong content development skills, including the ability to produce content in a range of formats this includes both traditional (adverts, copywriting etc) and digital (social media, video, email marketing etc) marketing channels.

Works well under pressure and is able to deliver quality to deadline.

Ability to work effectively in a hybrid working environment. This includes one day per week in the office in Lichfield, the majority of time at home in a suitable environment and occasional travel to services.

Desirable

The role is hands-on so practical experience with some of the additional tools we use would be advantageous there will be training where you may have gaps: Adobe After Effects, Adobe Audition, Abode Premiere Pro, Microsoft Office, Microsoft Dynamics Marketing, Microsoft Power BI, PlayPlay, WordPress.

Passionate about the company’s purpose.

Benefits

In return for your dedication and commitment, you’ll work in a sector that is truly rewarding. You’ll work closely with our frontline teams to generate amazing multi-media content. In addition, you’ll get the usual stuff, such as:

Hybrid working

Flexible working

Commitment to learning and development, including SkillShare licence

23 days annual leave plus bank holidays

Your birthday off

An additional day of annual leave after two years’ service

Blue Light Card Retail discount benefit scheme

V-Assure, a free 24 hour, confidential and independent help line

Life assurance

Pension

To support the PAS Manager & Systems Support Team Manager in the design, build, test and implementation of the New PAS EPR To work with the PAS EPR Project teams to ensure that the design and configuration meet the agreed future workflow requirements. To deal with user management of PAS EPR throughout the Trust. Where applicable, ensure that corporate standards are adhered to and that these standards are appropriate for the function for which they were introduced Provide support in day to day consulting, instruction, problem solving for the end user, liaising with the supplier to resolve issues within service level agreements. To develop, implement and maintain PAS EPR documentation for the continued support of the system To support & assist in the management and monitoring of standards for access control, security and patient confidentiality of the Trust PAS EPR system. To be customer focused and to deal with user/service requests appropriately and effectively. Any other duties and responsibilities within the range of the salary grade. To develop positive relationships with Trusts Service Managers and Operational Staff in all areas of the Trust To assist in the promotion and utilisation of PAS and to cascade knowledge/skill to the Systems Support Team To act as contact point for queries relating to the user management of PAS access. Maintain appropriate communication with all levels of internal personnel and external agencies via face-to-face contact, telephone, e-mail or written methods. To liaise with systems suppliers and computer systems users to facilitate PAS EPR system integration. To assist the PAS Manager and Systems Support Manager with the evaluation of new PAS enhancements on behalf of the Trust. To work flexibly (if required) to make sure that implementations are covered out of standard office hours, note that this could involve supporting implementations during weekday evenings, across weekends or bank holidays. (Although it should be noted that this will only be required a small number of times per annum). Work closely with other teams within Systems and Applications Services, to be able to understand and relate detailed information about the PAS EPR system as a whole, including its architecture, servers, user roles etc. Communicate complex and highly interactive information to audiences at different levels. This role will involve long periods of desk-based activity to complete much of its remit. This includes high levels of concentration on highly complex activities including analysis, reporting and diagnostics. Again, due to the nature of the work, interruptions can occur although generally infrequent as focus needs to be maintained. Where interruptions do occur, this is will often be due to the urgent nature of the requirement meaning that the post holder will need to switch between various levels of large volumes of complex information, assimilating this quickly and providing workable and comprehensive solutions where applicable before returning to more predictable working patterns. Carry out duties in a safe manner as laid out in the Trusts Health & Safety Policy and Operational Guidelines. Due to the nature of this role, the post holder will be given wide latitude to address the issues that may be encountered in support of the appropriate user groups as well as freedom to review and research new ways of improving and supporting the aforementioned users. This means that the post holder will often have opportunity to work under their own directive in support of daily activities and supporting end users. Sometimes this will be unsupervised work with a specific directive provided by the posts Line Manager, other times this will include unsupervised work in which the post holder will be the lead needing to provide the directive, proposal, implementation and resolution. Ensure that knowledge and understanding of existing and proposed internal policy and national guidelines in relation to PAS EPR Systems is maintained in a pro-active manner. Promote good practice in relation to security and data integrity.

A fantastic opportunity has arisen within the Royal Wolverhampton NHS Trust. We are looking for a dynamic and enthusiastic person to join our PAS Team & Systems Support Team to support the implementation of a new Electronic Patient record (EPR) and the replacement of our Patient Administration System

The post holder will work closely with members of the PAS Team, Systems Support Team, and EPR Project Team to provide a resource for the Trust for the design, configuration reference build, testing and support of the new PAS EPR System ensure that the system is designed and configured to meet the Trusts agreed workflow

The post holder will support the Trust PAS Manager, and Systems Support Manager with the implementation of a new Electronic Patient Record (EPR) and Patient Administration System (PAS) throughout the Trust to improve quality and safety and efficient working practises, leading to better patient experiences

The post holder will have a professional customer-focused approach and excellent interpersonal and communication skills.

The post holder will be Line Managed by the Trust Systems Support Manager and will work closely with members of the PAS Team and EPR Project Team to provide a resource for the Trust for the design, configuration reference build, testing and support of the new PAS EPR System

The post holder will work with the Project Team to ensure that the system is designed and configured to meet the agreed workflow

The post holder will work with clinical and non-clinical staff, EPR provider subject matter experts to review existing pathways and adapt solutions to the PAS EPR modules of work

The post holder will work with complex data and information in a concentrated manner.

The post holder will need to work to tight deadlines to deliver PAS specific solutions to the wider-Trust.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

· To support the PAS Manager & Systems Support Team Manager in the design, build, test and implementation of the New PAS EPR

· To work with the PAS EPR Project teams to ensure that the design and configuration meet the agreed future workflow requirements.

· To deal with user management of PAS EPR throughout the Trust.
• Where applicable, ensure that corporate standards are adhered to and that these standards are appropriate for the function for which they were introduced
• Provide support in day to day consulting, instruction, problem solving for the end user, liaising with the supplier to resolve issues within service level agreements.
• To develop, implement and maintain PAS EPR documentation for the continued support of the system
• To support & assist in the management and monitoring of standards for access control, security and patient confidentiality of the Trust PAS EPR system.
• To be customer focused and to deal with user/service requests appropriately and effectively.
• Any other duties and responsibilities within the range of the salary grade.
• To develop positive relationships with Trust’s Service Managers and Operational Staff in all areas of the Trust

· To assist in the promotion and utilisation of PAS and to cascade knowledge/skill to the Systems Support Team

· To act as contact point for queries relating to the user management of PAS access.

· Maintain appropriate communication with all levels of internal personnel and external agencies via face-to-face contact, telephone, e-mail or written methods.

· To liaise with systems suppliers and computer systems users to facilitate PAS EPR system integration. To assist the PAS Manager and Systems Support Manager with the evaluation of new PAS enhancements on behalf of the Trust.

· To work flexibly (if required) to make sure that implementations are covered out of standard office hours, note that this could involve supporting implementations during weekday evenings, across weekends or bank holidays. (Although it should be noted that this will only be required a small number of times per annum).



· Work closely with other teams within Systems and Applications Services, to be able to understand and relate detailed information about the PAS EPR system as a whole, including its architecture, servers, user roles etc.
• Communicate complex and highly interactive information to audiences at different levels.
• This role will involve long periods of desk-based activity to complete much of its remit. This includes high levels of concentration on highly complex activities including analysis, reporting and diagnostics. Again, due to the nature of the work, interruptions can occur although generally infrequent as focus needs to be maintained. Where interruptions do occur, this is will often be due to the urgent nature of the requirement meaning that the post holder will need to switch between various levels of large volumes of complex information, assimilating this quickly and providing workable and comprehensive solutions where applicable before returning to more predictable working patterns.
• Carry out duties in a safe manner as laid out in the Trusts Health & Safety Policy and Operational Guidelines.
• Due to the nature of this role, the post holder will be given wide latitude to address the issues that may be encountered in support of the appropriate user groups as well as freedom to review and research new ways of improving and supporting the aforementioned users. This means that the post holder will often have opportunity to work under their own directive in support of daily activities and supporting end users. Sometimes this will be unsupervised work with a specific directive provided by the post’s Line Manager, other times this will include unsupervised work in which the post holder will be the lead needing to provide the directive, proposal, implementation and resolution.
• Ensure that knowledge and understanding of existing and proposed internal policy and national guidelines in relation to PAS EPR Systems is maintained in a pro-active manner.
• Promote good practice in relation to security and data integrity.


This advert closes on Sunday 20 Oct 2024

Accountable for own professional practice in the delivery of highly specialist psychological care to clients with highly complex and contentious mental health conditions or learning disabilities which include challenging behaviours and possible risk of physical aggression. To be compassionate in meeting the needs of clients, their carers and families. To promote at all times a positive image of people with mental ill health or learning disabilities. To promote at all times a positive image of the service and the wider Trust. In line with the banding of the post and its service context to: Exercise supervisory/professional responsibility for other psychological therapists Provide leadership in multi-disciplinary training and development Provide leadership in service audit and development Provide leadership in service evaluation and research Ensure that a psychological perspective is brought to service redesign and cultural change