Search result for all job vacancies on Jobstore

HR GO Recruitment

Customer Service Co-Ordinator

Full-time

Ashford, Kent, TN23 1RQ, England

Customer Service

2 weeks ago

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in the heart of Ashford. This is a temporary.....

Quick Apply

Saga

Colleague Support Engineer

Full-time

Ashford Hybrid, Tn25 4BF, England

Customer Service

2 weeks ago

Colleague Support EngineerSalary: Up to £25,725FT – 35 hours per weekHybrid – Ashford 2 days a month in officeAt Saga, our Techni.....

Colleague Support Engineer

Salary: Up to £25,725

FT – 35 hours per week

Hybrid – Ashford 2 days a month in office

At Saga, our Technical Operations team supports c.2500 colleagues! With most of our workforce being remote. We need our Support Engineers to have a keen interest and knowledge of IT equipment and tools and be able to use their own initiative to find the best resolution or diagnosis.

You will be responsible for delivering the best possible service to our colleagues ensuring that the technology systems they use operate to the highest levels possible in terms of reliability and performance. You will do this by providing outstanding service delivery and responding to ever-changing priorities and demands from across the business.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

Our working week is 35 hours per week, these can be worked flexibly to suit your working style
25 days holiday + bank holidays
Option to purchase additional leave up to 5 extra days
Pension scheme matched up to 10%
Life assurance policy on joining us
Wellbeing programme
Colleague discounts including family discounts on cruises and holidays
Range of reductions and offers from leading retailers, travel groups and entertainment companies
Enhanced maternity and paternity leave
Grandparents leave
Income protection
Access to Saga Academy, our bespoke learning platform

Main Responsibilities

Working as one of our Colleague Support Engineers, your responsibilities will be:

Following our Business Code of Conduct and always acting with integrity and due diligence.
Providing first lines of technology support to the business user community.
Working closely with all areas of the Technology team to identify and resolve problems affecting service delivery.
Resolving problems where feasible and/or owning the problem resolution (liaising with third parties as appropriate) until solution, ensuring that the business users are regularly informed of progress.
Recognising issues and escalating appropriately, according to procedures, to both the Technology team and other areas of the business.
Liaising with internal and external bodies, including user groups, business supervisors, Technical Consultants, Strategic Planning, Project Managers and IT consultants.
Communicating technology support issues effectively to the business by translating of technical jargon into layman’s terms.
Monitoring machine and application performance and recognising and raising issues with the business, Services and Technology teams as appropriate.
Working within any SLAs agreed with management and various areas of the business.
Working collaboratively with colleagues across the business to make sure my team and I support Saga’s strategic initiatives.
Creating and maintaining technical and process documentation.
Taking support requests on the phone & through webchat.
Managing my own queue of work in Service Now within the SLA requirements.
Maintaining a reasonable CSAT rate and providing an exceptional level of customer service.
Monitoring and managing a shared mailbox.
Managing my own workload and using my initiative to complete tasks and training during off-peak times.

The Ideal Candidate

We are looking for a candidate who can demonstrate the following skills and experience;

Communication skills
Strong customer service capability. Experience working in customer service is favorable
Able to work methodically under pressure.
Good analytical skills, able to use data to determine the cause of incidents, and able to act on this data to resolve incidents
Experience working on an IT Service Desk within a corporate environment is beneficial
A basic level of awareness of the ITIL service management processes including incident, problem and change management is useful.

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-KF1

Quick Apply

Voyage Care

Service Manager

Full-time

Folkestone, Kent, CT18 7HW, England

Customer Service

2 weeks ago

Registered Manager -Folkestone -Up to £40,000 per annum Join Voyage Care and Feel Valued, we reward your dedication with: Wagestr.....

Registered Manager -Folkestone -Up to £40,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Folkestone. This service is home to six adults with a moderate learning disability. Is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, moderate learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Quick Apply

East Kent Hospitals NHS Trust

ITU Clinical Support Worker | East Kent Hospitals University NHS Foundation Trust

Full-time

Ashford, TN24 0LZ, England

Customer Service

2 weeks ago

Come and join us! We have excellent full time opportunities for ITU Support Workers within the Critical Care department at The Wi.....

Come and join us! We have excellent full time opportunities for ITU Support Workers within the Critical Care department at The William Harvey Hospital in Ashford. We are a busy 18 bedded mixed level unit admitting emergency and elective admissions from a variety of specialities. We are a friendly, welcoming team, working within a dynamic, responsive and growing unit.

As a unit we pride ourselves on delivering consistent high standards of holistic care. This is reflected in our ICNARC data, performance metrics and feedback from patients, relatives and visitors to our unit.

We offer a supportive environment with an extensive induction programme; this includes the Care Certificate. This is a national induction programme for all newly employed ITU Support Workers. Within EKHUFT the care certificate will form part of the non-registered development pathway and the certificate awarded will be transferable between health care settings

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

This advert closes on Monday 11 Nov 2024

Quick Apply

NHS Jobs

ITU Clinical Support Worker

Full-time

Ashford, TN24 0LZ, England

Customer Service

2 weeks ago

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'......

Quick Apply

NHS Jobs

Care Assistant

Full-time

35 West Street, Bexleyheath, Kent,...

Customer Service

2 weeks ago

Package Description: Shift Details: days 8am-8pm At Avery Healthcare we believe in caring for those who care for our residents; w.....

Package Description: Shift Details: days 8am-8pm At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Quick Apply

NHS Jobs

Care Assistant

Full-time

Elvy Court Care Home, 200 London Ro...

Customer Service

2 weeks ago

Package Description: Shift Details: 7:30 am - 7:30 pm At Avery Healthcare we believe in caring for those who care for our residen.....

Package Description: Shift Details: 7:30 am - 7:30 pm At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Quick Apply

NHS Jobs

Care Assistant - Bank

Full-time

Miramar Care Home. 165 Reculver Roa...

Customer Service

2 weeks ago

Package Description: Shift Details: Bank position, Night shift (Monday- Sunday) At Avery Healthcare we believe in caring for thos.....

Package Description: Shift Details: Bank position, Night shift (Monday- Sunday) At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive,honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Quick Apply

NHS Jobs

Receptionist

Full-time

Kent, BR3 4DQ, England

Customer Service

2 weeks ago

Duties included but are not limited to: Usitilsation of EMIS Clinical system Answer incoming phone calls, transferring calls or d.....

Quick Apply

Helping Hands Homecare

Care Assistant

Full-time

Ramsgate, Kent,, England

Customer Service

2 weeks ago

Location: RamsgateSince 1989, we've supported adults of all ages to maintain their independence and stay in the place they kn.....

Quick Apply

Helping Hands Homecare

Care Assistant

Full-time

Broadstairs, Kent, CT10 2AD, Englan...

Customer Service

2 weeks ago

Location: RamsgateSince 1989, we've supported adults of all ages to maintain their independence and stay in the place they kn.....

Quick Apply

Helping Hands Homecare

Care Assistant

Full-time

Maidstone, Kent,, England

Customer Service

2 weeks ago

Location: MaidstoneSince 1989, we've supported adults of all ages to maintain their independence and stay in the place they k.....

Quick Apply

Helping Hands Homecare

Care Assistant

Full-time

Gravesend, Kent, DA11, England

Customer Service

2 weeks ago

Location: DartfordSince 1989, we've supported adults of all ages to maintain their independence and stay in the place they kn.....

Quick Apply

Helping Hands Homecare

Care Assistant

Full-time

Bexley, Kent, DA15, England

Customer Service

2 weeks ago

Location: DartfordSince 1989, we've supported adults of all ages to maintain their independence and stay in the place they kn.....

Quick Apply

Care UK Plc

Team Leader Care

Full-time

Sevenoaks, Kent, TN13 1PD, England

Customer Service

2 weeks ago

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for developme.....

Quick Apply

Browse Job Category

Customer Service

Browse Location / Area

Ashford, Kent, TN23 1PL x

Bromley, Kent, BR2 8HE

Ashford, TN24 0LZ

Ashford, TN24 0LX

Rochester, Kent, ME1 3ND

Sheerness, Kent, ME12 1RS

Chatham, Kent, Me4 4TR

Sevenoaks, Kent, TN13 1PD

Edlington, DN12 1PL

Gillingham, Kent, ME7 5NY

Browse Companies

1st call recruitment services ltd

2gether Support Solutions

42217 GEA Refrigeration Germany GmbH

A Plus Dynamics Recruitment Ltd

ALLIED CARE LIMITED

AXA UK

Academies Enterprise Trust

Achieve together

Acorn Care and Education

Active Care Group

Frequently Asked Questions about Customer Service

What is considered a customer service job?

As a customer service representative, that individual will stand as the liaison, offer product or services information and solve any issues that customers might face. Responsibilities include managing incoming calls, generate sales leads, assess customer needs, establish sustainable relationships and provide accurate information.

Some of the prominent customer service jobs include call centre representative, concierge, client relations, receptionist, help desk, desk support engineer, patient care, field service technician, customer service manager, bank teller member services, technical support and social media customer care.

What are the Customer Service Officer role and responsibilities?

The role of customer service officer is to attract potential customers by answering product and service questions. Responsibilities include answering customer inquiries, direct customers to online resources, update customer records in the system, pitch ideas for improving customer care and develop a rapport with customers.

What are the Customer Service Executive responsibilities?

The role of customer service executive is to help customers with complaints, questions as well as provide information about product and service. Responsibilities include maintaining a professional attitude toward customers, responding promptly to customer inquiries, resolving customer complaints and ensure customer satisfaction by providing professional customer support.

What does a Customer Service Representative do?

The role of customer service representative is to act as a liaison, providing product/services information and resolve emerging problems. Responsibilities include managing calls, generate sales leads, assess customer needs to achieve satisfaction and building sustainable relationship with customer accounts through interactive communication.

What are the responsibilities of Customer Service Manager?

The role of customer service manager is to provide excellent customer service and to promote this idea throughout the organisation. Responsibilities include improving customer experience, take ownership of customer issues, develop service procedures, keep records of customer service, analyse statistics and compile accurate reports.

What are the roles and responsibilities of a Call Center Executive?

The role of call center executive is to be the liaison between the company and its current as well as potential customers. Responsibilities include managing large amount of calls, follow communication scripts, identify customer needs, seize opportunity to upsell products and build sustainable relationships with customers.

What are the Service Desk Analyst role and responsibilities?

The role of service desk analyst is to help users resolve issues with computer hardware or software. Responsibilities include assessing the troubleshooting problems, keeping the personnel information confidential and managing other resources if they are not capable of solving them.