Total 188 Customer Service job vacancies in Ashford, TN24 0LZ

HRGO Recruitment are currently recruiting for an Operational Support for our client based in Ashford.

This is a temporary to permanent position.

The client is looking for someone to assist in the Packing of the warehouse, and who is keen to learn new areas of the business.

Hours:

Mon - Fri, 0800 - 1600

Pay:

£12ph

Summary of the role:

• Packing up shipments for deliveries
• Usage of the ForkLift
• Administration

Ideal Candidate:

• Reach Truck Fork Lift Licence is desirable
• Packing Experience is essential
• Eager to Learn
• Confident in using IT Systems, Including Microsoft Packages.

They are looking for someone to start immediately, so please apply today!

HRGO Recruitment, Ashford Branch

HRGO Recruitment are currently recruiting for a Customer Service Coordinator based in the heart of Ashford.

This is a temporary role for approx. 6 months.

Hours

Mon - Fri, 37hrs.

Pay

£12.20ph

Summary of the role

• To assist in the delivery of a customer focused service by influencing efficient and positive outcomes and ensuring the customer receives a high level of customer service.
• To resolve as high a percentage as possible of general enquiries directly using various systems and knowledge of the waste and street cleansing contract.
• To keep systems, records and databases up to date to maintain an audit of actions and enable accurate reports to be produced.
• To provide administrative support, and co-ordinate, collate and assist in the production of evidence files for the prosecution of offences relevant to legislation.
• Dealing with routine correspondence
• Maintain Full Audit of actions and communication with Customers and ensure these are recorded on the appropriate systems to aid effective coordination and communication across the wider team.
• To Coordinate diaries for meetings, invite attendees as relevant, circulate papers and prepare agendas.

Required Experience:

• Worked in a customer facing environment, handling matters of a sensitive nature
• Good IT and keyboard skills
• Be able to keep and maintain auditable records for investigations
• Website writing or promotion of services
• Background knowledge of legislation

This role is starting as soon as possible, so please apply today!

HRGO Recruitment - Ashford Branch

Colleague Support Engineer

Salary: Up to £25,725

FT – 35 hours per week

Hybrid – Ashford 2 days a month in office

At Saga, our Technical Operations team supports c.2500 colleagues! With most of our workforce being remote. We need our Support Engineers to have a keen interest and knowledge of IT equipment and tools and be able to use their own initiative to find the best resolution or diagnosis.

You will be responsible for delivering the best possible service to our colleagues ensuring that the technology systems they use operate to the highest levels possible in terms of reliability and performance. You will do this by providing outstanding service delivery and responding to ever-changing priorities and demands from across the business.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Working as one of our Colleague Support Engineers, your responsibilities will be:

• Following our Business Code of Conduct and always acting with integrity and due diligence.
• Providing first lines of technology support to the business user community.
• Working closely with all areas of the Technology team to identify and resolve problems affecting service delivery.
• Resolving problems where feasible and/or owning the problem resolution (liaising with third parties as appropriate) until solution, ensuring that the business users are regularly informed of progress.
• Recognising issues and escalating appropriately, according to procedures, to both the Technology team and other areas of the business.
• Liaising with internal and external bodies, including user groups, business supervisors, Technical Consultants, Strategic Planning, Project Managers and IT consultants.
• Communicating technology support issues effectively to the business by translating of technical jargon into layman’s terms.
• Monitoring machine and application performance and recognising and raising issues with the business, Services and Technology teams as appropriate.
• Working within any SLAs agreed with management and various areas of the business.
• Working collaboratively with colleagues across the business to make sure my team and I support Saga’s strategic initiatives.
• Creating and maintaining technical and process documentation.
• Taking support requests on the phone & through webchat.
• Managing my own queue of work in Service Now within the SLA requirements.
• Maintaining a reasonable CSAT rate and providing an exceptional level of customer service.
• Monitoring and managing a shared mailbox.
• Managing my own workload and using my initiative to complete tasks and training during off-peak times.

We are looking for a candidate who can demonstrate the following skills and experience;

• Communication skills
• Strong customer service capability. Experience working in customer service is favorable
• Able to work methodically under pressure.
• Good analytical skills, able to use data to determine the cause of incidents, and able to act on this data to resolve incidents
• Experience working on an IT Service Desk within a corporate environment is beneficial
• A basic level of awareness of the ITIL service management processes including incident, problem and change management is useful.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-KF1

Call Quality Assurance Lead

Salary: Up to £30,000 Depending on experience

FT- 35 hours
Hybrid (Ashford or Crawley site depending on your location)

Our STG Operations team is seeking a QA lead, to be responsible for monitoring all customer journey channels, so that we can assess and record the experience we are providing on a case-by-case basis. Whilst ensuring clear, honest feedback is available for our colleagues in the contact center.

Our Ideal candidate will drive call quality within Operations by monitoring a volume of calls, emails and processed bookings, scoring both the soft skills displayed during the conversation but also the accuracy of the output in Tigerbay.

The QA Lead will work regularly with Regional Managers, Operations Managers and Business Trainers, to ensure that stakeholders are aligned in our pursuit of customer excellence.

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package.

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays!
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

As our QA Lead, you will be accountable for the following tasks:

• Identification and monitoring of a set volume of calls per Operational staff member in a reporting period.

• Providing an assessment score with supporting commentary – Collating scores in a database and distributing regular reports

• Calibrating the monitoring scores provided by our Regional and Ops Managers. (Ensuring consistency)

• Completing highly confidential investigations and writing summary reports

• Identification and distribution of calls for Senior Leadership to listen to

• Having a strong knowledge of processes and products to ensure you take ownership when monitoring calls and avoid unnecessary escalation

• Operating in a ‘continuous improvement’ culture, working with other leaders through Ops and L&D to not just provide scores but help improve performance

• Proactively reporting any pertinent information through line management

• Recording the source reason/purpose for the call from the customer viewpoint, to help drive overall improvement in service

• Able to articulate ideas clearly and effectively through both spoken and written channels.
• Meticulous in handling tasks, ensuring accuracy and precision.
• Ability to interpret data to recognise call trends and take action.
• Highly vigilant and inquisitive, able to identify and act upon potential risk items without support or guidance.
• Dependable and discreet, able to be entrusted with sensitive information.
• Skilled in organising and managing administrative processes efficiently.
• Capable of maintaining productivity and quality even in fast-paced environments.
• A desire to investigate and enquire where others may not, the ability to identify and follow through on gut instinct.
• Experienced in Report Writing and being accountable for regular submission of data and commentary.
• Strong capability with Excel and PowerPoint.
• Experienced using call recording platforms and an understanding of how to best identify and select calls.
• Experience in Customer Service or Contact Centre environments.
• Proven ability to work toward and surpass performance goals.
• Familiarity with travel industry practices, trends, and customer expectations is preferred.
• Experienced in PowerBI and/or Zoho Analytics is beneficial but not required.

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

We’re passionate about diversity, equity, and inclusion. Championing diversity is important to us, and diverse teams really are the best ones. We’re dedicated to creating a culture where every colleague feels like they belong. So that at Saga, more than anywhere else, you can be your best, be yourself and make a difference.

Fair consideration is given to all applicants, including those with disabilities and those over who are over the age of 50. As champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams. We are also an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote

Care Outlook is seeking a highly organized and detail-oriented compliance officer.

In this role, you will be responsible for ensuring that medication administration is in compliance with regulatory standards and company policies. The successful candidate will have experience with an electronic medication management system (ECM) and a strong understanding of care compliance.

Responsible for:

Managing and overseeing the Electronic Call Monitoring system to ensure accurate and efficient monitoring of care visits, supporting the branch with compliance including care plans, staff files and general administration.

Main Responsibilities:

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time spent at each client visit.
• Produce reports for management, payroll, and invoicing purposes.
• Respond to alerts on the system regarding missed calls or late visits.
• Liaise with carers to understand and document reasons for late or missed visits.
• Support staff members with the use of the ECM system.
• Participate in the On Call out-of-hours service as required.
• Adhere to company privacy policies and procedures.
• Contribute to the continuous improvement of the ECM system and processes.
• Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.

Person Specification:

• Strong organizational and time-management skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent communication skills, both verbal and written.
• High level of initiative and problem-solving skills.
• Ability to work both independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.

Essential Skills:

• Direct experience managing ECM/CM2000 systems and processes.
• Proficiency in data analysis and report generation.
• Strong IT skills and familiarity with database management.
• Understanding of the domiciliary care sector and its operational challenges.
• Commitment to upholding privacy and data protection standards.

Desirable Skills / Qualifications:

• Experience in a similar role within a healthcare or domiciliary care setting.
• Relevant qualifications in IT, data management, or related fields.
• Familiarity with healthcare regulations and compliance standards.
• Ability to train and support staff in the use of ECM systems.

Care Outlook is seeking a highly organized and detail-oriented Quality Monitoring Officer in East Sussex. Supporting in Newhaven and the surrounding areas.

MUST HAVE ACCESS TO OWN CAR TO APPLY

In this role, you will be responsible for quality monitoring across the service.

The successful candidate will have experience with care plans, quality monitoring and supporting care workers.

Responsible for:

Managing and overseeing the quality of the care service and provision. To ensure quality of care across the service.

Main Responsibilities:

• Oversee and manage the Electronic Call Monitoring system.
• Ensure accurate recording of carers' time spent at each client visit.
• Respond to alerts on the system regarding missed calls or late visits.
• Liaise with carers to understand and document reasons for late or missed visits.
• Support staff members
• Supporting with new assessments
• Participate in the On Call out-of-hours service as required. (Weekends maybe required)
• Adhere to company privacy policies and procedures.
• Contribute to the continuous improvement of the system and processes.
• Collaborate with other departments to ensure seamless integration of the ECM system with other operational areas.

Person Specification:

• Strong organizational and time-management skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Excellent communication skills, both verbal and written.
• High level of initiative and problem-solving skills.
• Ability to work both independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.

Essential Skills:

• Proficiency in data analysis and report generation.
• Driver and access to own car
• Strong IT skills
• Understanding of the domiciliary care sector and its operational challenges.
• Commitment to upholding privacy and data protection standards.

Desirable Skills / Qualifications:

• Experience in a similar role within a healthcare or domiciliary care setting.
• Relevant qualifications in healthcare
• Familiarity with healthcare regulations and compliance standards.
• Ability to train and support staff

HRGO Recruitment are currently recruiting for a Key Account Support within the Sales Team of our Client based in Ashford.

This is a full time, permanent position.

Hours:

Mon - Fri, 0800 - 1700

Pay:

£30,000 - £35,000

You will act as the central point of contact with regards to product support, contract & forecast follow-up etc. By creating reports and analyzing customer data, you gain insights for the organisation and the customer. You dare to jump when seeing opportunities and proactively monitor and improve customer satisfaction. Your commercial attitude allows you to build strong business relationships.

Summary of the role:

• You provide periodic and adhoc reports on turnover, assortment, profitability, customised reports, both for internal use as for the customer
• Maintaining retailer's product management systems
• Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution (marketing, data management, supply chain, demand planning)

The Ideal Candidate:

• You have a master's degree or relevent experience
• 5 year experience in a large, fast-moving company in a customer service, inside sales or sales support role 
• Customer contact & delivering service are at the top of your dictionary. A commercial, client focused mindset is a must-have. 
• You work easily with new IT systems (preferably SAP) and have an advanced level of excel knowledge. Experience with Power BI is a plus.  

They are looking for someone to start immediately, so please apply today!

HRGO Recruitment, Ashford Branch