Total 15 Customer Service job vacancies in BR3 1BN

Receive all visitors to the Bromley Mental Health Hub at Rachel Knotley in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner. Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent. Responsibility for retrieval of messages left on the Teams answer phone out of hours ensuring that such messages are directed to the relevant personnel. Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises. Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary. Receiving emails sent to the Locality Mental Health Team ensuring that these are directed to relevant personnel in a timely and efficient manner. Issuing via reception any documentation for service users, as instructed by clinicians. Daily liaising with Couriers ensuring that all post/medication is collected from the Locality Mental Health Team. Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and clients. Keeping movement chart on all staff updated throughout the day, as and when the need arises, including receiving update information from clinicians. Using current Trust electronic system to record and retrieve information on both service users and caseload holders. Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete. Manage and coordinate all room bookings. Booking of future appointments / reviews ensuring that necessary personnel are included in the appointment, all data work linked to appointment completed and any documentation issued as necessary. Printing of clinics list and collation of all the necessary information in readiness for the forthcoming weeks outpatient clinics to be held by the medics. Scanning of incoming documentation, ensuring that the scanned image is an exact duplicate of the original. Captured image to be uploaded onto the Trusts current electronic system and onto the correct service users electronic record, and original documentation shredded. Undertaking administrative duties photocopying.

To provide an efficient and comprehensive service supporting the multi-disciplinaryTeams at Beckenham Beacon.

The role will include the welcoming and directingof all visitors to the appropriate personnel, manning a busy switchboard and ensuring outpatient clinics run smoothly.

Liaising with external agencies as required.

Receive all visitors to Beckenham Beacon in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
• We’re Kind
• We’re Fair
• We Listen
• We Care

Receive all visitors to the Bromley Mental Health Hub at Rachel Knotley in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.

Respond to incoming calls and deal with enquiries in accordance with management procedures.

Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.

Responsibility for retrieval of messages left on the Team’s answer phone ‘out of hours’ ensuring that such messages are directed to the relevant personnel.

Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises.

Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary.

Receiving emails sent to the Locality Mental Health Team ensuring that these are directed to relevant personnel in a timely and efficient manner.

Issuing via reception any documentation for service users, as instructed by clinicians.

Daily liaising with Couriers ensuring that all post/medication is collected from the Locality Mental Health Team.

Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and clients.

Keeping movement chart on all staff updated throughout the day, as and when the need arises, including receiving update information from clinicians.

Using current Trust electronic system to record and retrieve information on both service users and caseload holders.

Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete.

Manage and coordinate all room bookings.

Booking of future appointments / reviews ensuring that necessary personnel are included in the appointment, all data work linked to appointment completed and any documentation issued as necessary.

Printing of clinics list and collation of all the necessary information in readiness for the forthcoming week’s outpatient clinics to be held by the medics.

Scanning of incoming documentation, ensuring that the scanned image is an exact duplicate of the original. Captured image to be uploaded onto the Trusts current electronic system and onto the correct service user’s electronic record, and original documentation shredded.

Undertaking administrative duties – photocopying.


This advert closes on Friday 22 Nov 2024

Proud member of the Disability Confident employer scheme

One of my leading clients are actively recruiting for a proactive and organized Contract Support Administrator to join their team on a flagship facilities maintenance contract. This role is integral to ensuring the smooth operation of my client's hard services account on a critical contract in London, supporting both the onsite team and contract managers in delivering exceptional service to a high-profile client.

Key Responsibilities:

• Administrative Support: Provide comprehensive support to the contract management team, assisting with day-to-day administration, scheduling, and documentation to maintain efficient contract operations.
• Client Communication: Act as a key point of contact for client inquiries, ensuring clear and timely communication to resolve issues and provide information as needed.
• Financial Tracking: Assist with invoice processing, purchase orders, and cost tracking to support budget management and financial accuracy.
• Data Management: Maintain and update records, ensuring that all compliance and contract documentation is accurate, current, and easily accessible.
• Team Coordination: Schedule maintenance activities, liaise with engineers, and ensure prompt reporting of job completions, helping to maintain high standards of service delivery.
• Reporting: Generate regular reports on contract performance, job progress, and other KPIs for contract managers and the client.

Requirements:

• Experience in an administrative role within facilities management or a similar industry is preferred.
• Strong organizational and multitasking skills, with attention to detail.
• Excellent communication skills to manage client interactions and team coordination.
• Proficiency in MS Office (Excel, Word, Outlook) and familiarity with CAFM systems is an advantage.
• Positive, proactive attitude with a problem-solving approach.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

All SLaM services are delivered through one of two types of Operations Directorate:



· Borough Operations Directorates that deliver core services for the relevant Borough.

· Older Adult and CAMHS services are Trust-wide Operations Directorates providing services to all relevant service users



National & specialist services not operated in an alliance are hosted in the Operations Directorates best able to support and deliver the service.



All Operations Directorates work closely with newly formed Clinical Academic Groups that are responsible for pathway design, clinical research and other academic activity.



Operations Directorates and CAGs are both supported by HR, finance, commercial, contracts, BI, ICT and academic science.



This role will lead the operation, finance, workforce and strategic elements of Croydon Borough Services and B&D within SLaM.



See JD for further details



• Responsible for the delivery of the Operational Directorate’s strategy through development of robust business plans, setting of relevant operational targets and delivery of its activities within agreed budgets and standards.
• Lead, with the medical and nursing lead and wider leadership team, the
effective working of governance structures, roles and responsibilities based on multi- disciplinary approaches.
• Ensure there are effective relationships with the ICB (particularly SWL and SEL), Integrated Care Systems, Croydon “Place”, the SL Partnership, Local authorities and other external stakeholders.
• Ensure mechanisms are in place to involve key stakeholders in service planning and delivery, to develop culturally sensitive services acceptable to an ethnically diverse inner city population and to ensure fair access to services irrespective of gender, sexuality, religion, culture, race or disability.
• To contribute to the effective management and development of the Trust and wider partners (including KHP and the SLP) and ensure the Operational Directorate and its interests are effectively represented.
• To host Trust-wide and National Specialist services . All hosted services will be managed by the Director with the same responsibilities as all other Operational Directorate, however the exact portfolio hosted is under review and may be subject to change in line with organisational development processes.

See JD for further details

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
Some of our amazing benefits are highlighted here:
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

This role will lead the operation, performance, finance, workforce and strategic elements of the operational directorate. Croydon and B&DP is a SLaM Operations Directorate which delivers the care required by the population served by the Trust. Care provision is specified by:
• the contracts in place with commissioners;
• the activity of cost and volume services;
• commercial agreements with third parties;
• any other agreements with the Trust, which may include research activity
Operations Directorate requirements are specified in a performance envelope which will be derived each year from all contracted quality standards, activity volumes and financial values. Each Operations Directorate is designed to deliver against its specific performance envelope and agreed on an annual basis, therefore the makeup of the Borough will change as services and demand for services change.

See JD for further details


This advert closes on Thursday 28 Nov 2024

This role will lead the operation, performance, finance, workforce and strategic elements of the operational directorate. Croydon and B&DP is a SLaM Operations Directorate which delivers the care required by the population served by the Trust. Care provision is specified by: the contracts in place with commissioners; the activity of cost and volume services; commercial agreements with third parties; any other agreements with the Trust, which may include research activityOperations Directorate requirements are specified in a performance envelope which will be derived each year from all contracted quality standards, activity volumes and financial values. Each Operations Directorate is designed to deliver against its specific performance envelope and agreed on an annual basis, therefore the makeup of the Borough will change as services and demand for services change. See JD for further details

Package Description: Shift Details: Monday to Sunday At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are now seeking a compassionate, enthusiastic, and dedicated individual to join our friendly, award-winning team as Care Assistant. ABOUT THE ROLE Your focus as Care Assistant will be to deliver high standards of personal care, contributing fully to the care team to ensure continuity of services to residents. Other responsibilities will include: Assisting residents in all their personal hygiene care ensuring optimum independence, dignity and respect of individuals at all times. Recognising and understanding clinical risk areas in residents such as weight loss, pressure sores, risk of falls, sign of infections and escalate any identified risks in a timely manner. Acting courteously towards residents and their visitors, respecting the dignity and individuality of each resident. Practicing safe systems of work across the range of task. ABOUT YOU To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.Experience is not required as we are proud to offer a thorough induction and training programme to ensure confidence within your role. Our ideal candidate must: Have the ability to communicate effectively both verbally and in writing. Demonstrate initiative and be respectful towards the residents and other people in the home. Be an efficient worker who can carry reasonable instructions from other team members. Be able to be adaptive and flexible to cover a range of responsibilities at short notice. ABOUT AVERY As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK.This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Customer Services Advisor

Nuffield Health Bristol Hospital | Sales and Business Development | Permanent | Full time |
Up to £23,419.60 per annum, depending on experience
37.5 hours per week

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.

Join us as a Customer Services Advisor at our Bristol Hospital and play your part in building a healthier nation.

As a Customer Services Advisor, you will:

• Handle enquiries and general queries.

• Assist in financial administration.

• Resolve Data Quality issues.

• Work with the Business Administration Manager to continually improve process.

• Support any other Business Administration requirement.

To succeed as a Customer Service Advisor, you will have:

• Experience of working in a busy customer facing business support function.

• Be a confident and customer-focused communicator with the ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner.

• Ideally be educated to GCSE in English and Maths, with NVQ Level 2 in Business and Administration or equivalent.

• Good IT (Excel/Word) and keyboard skills.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare - at Nuffield Health, we'll take care of what's important to you.

Bristol Hospital

Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield, has a long and distinguished history of looking after the people of Bristol. With the latest equipment, and designed to meet the needs of all of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment. A 30 private bed hospital which houses 3 digital theatres and combines leading-edge clinical facilities with an outstanding customer experience.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

We are hiring a kind-hearted DOMICILIARY CARE ASSISTANT to help us spread love, joy and stability to our clients across BROMLEY (SE20 BR1 BR2 BR3 BR4 )

DOMICILIARY CARE ASSISTANT DUTIES INCLUDE:

o Assisting with Personal Care and Medications.
o Helping with mobility around the home
o Providing support at mealtimes
o Supporting with Shopping and Domestic Duties


DOMICILIARY CARE ASSISTANT ESSENTIAL CRITERIA:

o Able to provide a warm smile even on the darkest of days
o To offer a gentle hand when things are a little gloomy
o Able to share a kind word when the days are long and dreary
o Able to make a nice cuppa when life is a little lonely
o Offer a listening ear when things get tough


WE OFFER OUR DOMICILIARY CARE ASSISTANt :

o Excellent Training Induction
o Care Certificate Qualification and NVQ/Diplomas
o Ongoing Training, Support and Career Progression
o Unlimited Refer a Friend Bonus Scheme (which will pay you £250 for every successful referral)
o Mileage for Drivers
o 'Carer of the Month' Award
o Company Pension
o Quick and Easy Recruitment Process
o Proud to Care Rewards


We can offer you morning, evening and weekend shifts so you too can have a work/home life balance!

If you are available to assist with morning care visits (07:00-10:00), evening care visits (17:00-21:00), or all day shifts and can work alternative weekends we want to hear from you- TODAY!

Carepoint Services Limited is an established care company based in London, Kent, East Sussex and Surrey.

We provide 24-hour Domiciliary Care, 7 days a week to those in need in our local community.

We pride ourselves on our reputation to provide consistent, reliable and proactive carers. They provide person-centred support with high quality care and assistance to people in their own homes.

We work well with the Local Authorities to ensure people in our communities receive the care they deserve.

Pay £15.05

Contracted 40 hours

The Elite Support Officer role will involve providing coverage for holidays and absences at various Aldi stores in Bridgend. Candidates should possess strong attention to detail and the ability to identify and prevent theft within the stores.

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable

Please see attached detailed job description and person specification for further information about this position.

JOB TITLE: Salaried GP Bromleag Care Practice Rate of pay: £12,000 per session per annum Duties and Responsibilities In accordance with the practice timetable, as agreed, the post holder will make themselves available to undertake a variety of duties, including visiting of homes, telephone & Video consultations, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely manner. Provide proactive care, supporting and improving the health and wellbeing of the population. Provide accessible care: providing a personalised, responsive, timely, flexible and accessible service. Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation. Screening patients for disease risk factors and early signs of illness Provide clinical care using expert knowledge and developed clinical skills in assessing, implementing and monitoring patients to ensure that the quality of patient care is maintained at the highest standard. Recording clear and contemporaneous consultation notes to agreed standards Undertake clinical letters / summary dictation. Ensure the principles of clinical governance and risk management are applied to clinical practice. Other responsibilities within the organisation: Awareness of and compliance with all relevant practice policies/guidelines, e.g. KPIs, prescribing, confidentiality, data protection, health and safety A commitment to life-long learning and audit to ensure evidence-based best practice Contributing to evaluation/audit and clinical standard setting within the organisation Contributing to the development of computer-based patient records Contributing to the summarising of patient records and read-coding patient data Attending training and events organised by the practice or other agencies, where appropriate. Ensuring death certificates are completed in a timely manner and in line with the Medical Examiner & Registrars legal requirements. Signing of death certificates and cremation documentation. Should the post holder leave the employ of the practice and a patient dies within 2 weeks of the post holders departure, should the post holder be the last person who has seen the patient they will be required to complete the necessary paperwork within a week of such request. Personal/Professional Development Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development. Participate in any training / education programme as required to ensure skills are maintained. Effectively manage own time, workload and resources. Assess own performance and development and take accountability for own actions, either directly or under supervision. Communication Liaise with relevant colleagues, services users and external organisations where relevant with regard to dermatological issues. Liaise with care homes, Secondary Care and community colleagues. Work with all members of the practice team, acting as a role model and ambassador for Bromleag Care Practice. Confidentiality / Data Protection / Freedom of Information Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the BGPAs FOI procedure if they receive a written request for information. Equal Opportunities Post holders must at all times fulfil their responsibilities with regard to the BGPA Equal Opportunities Policy and Equality laws. Health and Safety All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees. Infection Control All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Practice to reduce HCAIs. All post holders must comply with the BGPA Alliance infection screening and immunisation policies as well as be familiar with the Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps. Risk Management All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated by BGPA to be mandatory. Safeguarding vulnerable adults Post holders have a general responsibility for safeguarding vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. Smoking Policy It is the Practices policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Practice buildings and vehicles. Review of this Job Description This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

Duties included but are not limited to: Usitilsation of EMIS Clinical system Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Code data on the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested lMaintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

Are you looking for a new challenge where you can really make a difference? If you like variety and have the ability to think on your feet, then this role could be just what youre looking for. We currently have an opportunity for an enthusiastic individual to join our Urgent Care team as an Urgent Care Call Handler. We are looking for an individual who thrives on working within a varied environment and wants to be part of a high-performing and supporting team. *Please note that upon applying for this role, we will be able to share our various weekend/weekday working patterns with you for consideration* About the role:You will work at the heart of our Urgent Care team and ensure the best possible care is delivered in this diverse role. This role can be extremely dynamic at times and you will enjoy an environment where no two days are quite the same. We will be able to offer the opportunity to grow professionally with the support of a thriving team. A typical day could look something like this: Supporting the Urgent Care Coordinators to provide a quality and professional service. Providing a professional and responsive central point of reference to health and social care professionals. Carrying out additional support functions as directed by the Urgent Care Coordinator. About you: As part of this role, you will be able to bring some key skills and qualities to the team such as: Excellent communication, telephone and keyboard skills An ability to prioritise workloads An ability to work within tight deadlines An ability to follow instructions, procedures and protocols Intuition to support outstanding patient care Full training will be provided to ensure that you will become confident and comfortable within your role. Please note that as our operation runs around the clock, 365 days/year, youll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays. What we offer: Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata) Company Pension Scheme Simply Health cash plan membership Discretionary bonus scheme Life Assurance A base rate of £11.95/hr + evening and weekend enhancements of up to £16.13/hr (dependent on shift times). About us:Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivos core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out-of-hours care, in Bath and North East Somerset, Swindon and Wiltshire. Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission. Apply:For a full job description or further information please call our recruitment team atrecruitment@medvivo.com Closing date:Friday 1st November 2024 (5pm) Medvivo reserves the rightto close this job in the event we receive a sufficient number of applications Interview:We will undertake interviews in the week commencing4th November 2024 Equality, Inclusivity and Diversity In line with Medvivos commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation. Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us atrecrutiment@medvivo.com. Safeguarding Please seeherefor information relating to our commitment to safeguarding as a provider of healthcare. *Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

The must haves for you to be considered for this role: 1. An NVQ level 3 in Health & Social Care or equivalent or relevant training to diploma level.2. A warm personality, good communication and people skills.3. Licence holder with access to your own vehicle who is prepared to travel across multiple sites in Hampshire as required. Working pattern + Service operating hours:Our service operates in police custody from 7am 8pm, 7 days a week using a combination of early shifts, late shifts. Our service does not operate at night. This role is Monday Friday only. Requests for specific working pattens can be considered in line with our flexible working policy. NOTE: Police Vetting will form part of the recruitment process and clearance is a requirement for this post. For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Kit Walker on 07919112357 or email: kit.walker@berkshire.nhs.uk wholl be delighted to help. Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

We are looking for you to join our Thames Valley Liaison and Diversion team. You will have a keen interest in Liaison and Diversion and a passion about supporting our service users as they make their way through police custody, court and up to prison.

We are a dynamic, people-centred team who are looking for some who is passionate about health outcomes for those making their way through the criminal justice system.

With a reputation for excellence, our service is committed to improving the health of our clients, identifying care pathways, and reducing reoffending.

Recognised with a number of awards, including a Thames Valley/Hampshire Constabulary Police Commendation, Berkshire Healthcare ‘Team of the Year’ and runner-up for the Howard League for Penal Reform ‘Liaison and Diversion Service of the Year’.

We value our employees and put people first. We achieved an ‘Outstanding’ rating overall in our latest CQC inspection, which found that: ‘Managers across Berkshire Healthcare promoted a positive culture that supported and valued staff, creating a sense of common purpose based on shared values.’

We operate across Thames Valley, but this post is predominately based in Oxfordshire working for Berkshire Healthcare NHS Trust.
• Monday - Friday 9am-5pm based primarily within Oxfordshire court settings, but also meeting service users within the community
• You will support people within court and custody settings who are typically hard to engage, you will talk to families and friends, to gain a holistic understanding of the client’s circumstances and facilitate their access to support services, providing individualised support with practical problems or difficulties that may be affecting their health and wellbeing.
• An empathetic advocate of service users, you will promote their rights and responsibilities, building a rapport, whilst maintaining appropriate and transparent boundaries. You will be emotionally resilient, able to cope with people potentially displaying challenging behaviour and distressing situations
• To provide help and advice to service users that includes housing, social isolation and exclusion, education, debt management and employment problems etc.
• To provide the court with written and verbal information pertaining to the individual in a timely fashion to inform disposal
• To work closely and build links with all referring agencies within the custody suite, court and probation acting as a single point of contact for health
• To work autonomously, with the ability to organise and manage own time according to delegated workload

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust site

The “must haves” for you to be considered for this role: 

1. An NVQ level 3 in Health & Social Care or equivalent or relevant training to diploma level.
2. A warm personality, good communication and people skills.
3. Licence holder with access to your own vehicle who is prepared to travel across multiple sites in Hampshire as required.

Working pattern + Service operating hours:
Our service operates in police custody from 7am – 8pm, 7 days a week using a combination of early shifts, late shifts. Our service does not operate at night.

This role is Monday – Friday only. Requests for specific working pattens can be considered in line with our flexible working policy.

NOTE: Police Vetting will form part of the recruitment process and clearance is a requirement for this post.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Kit Walker on 07919112357 or email: kit.walker@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Monday 4 Nov 2024

Proud member of the Disability Confident employer scheme