Total 93 Customer Service job vacancies in BS34 7QG

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

As a Kitchen Assistant, you will be experienced with food preparation and catering in accordance with Health and Safety and Food Standard regulations. Monitor and maintain kitchen cleaning schedules ensuring that all areas of the kitchen are immaculately clean; including the washing up of crockery and utensils when required.

"Become a Key worker and make a difference"

In return for all of this you will receive a competitive salary package plus:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About You;

• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.
• Acting as the link between the main kitchen and our residents
• Assisting the chefs to plate meals, prepare food trolleys and ensure all preparation areas are kept clean and tidy
• Genuine interest in working in a care home environment.
• Previous experience working in a Care Home environment is desirable but not essential.
• A committed and organised approach.
• A confident communicator with excellent verbal and written communication skills.
• Flexible to work shifts.

If you would like to use your experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Barnes Court

Rated 'good' by CQC in November 2019 and awarded 'gold' standard by Sunderland City Council. Barnes Court is a versatile care facility providing nursing, residential and respite care for the elderly, alongside specialist dementia and dementia nursing care and supported care for adults with physical disabilities. Purpose-built to meet residents’ needs, facilities include spacious lounges and dining areas on each floor, hair and beauty salon, restaurant standard kitchen, games room, and a combined activities room and bar area where residents and their families and friends can have fun and socialise. The care staff at Barnes Court take care of all the sensitive healthcare needs of residents while respecting their need for an independent and dignified day-to-day lifestyle.

Proud member of the Disability Confident employer scheme

Be all you can be with Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Domestic Cleaner or Home Helper to help us achieve our goals.
We offer our colleagues:

- Generous, above-market rate pay for our Housekeeping/ Domestic Staff
- Contracted hours - part and full-time available
- Shifts work - Working alternate weekends
- Enhanced overtime rates
- Workplace pension
- Comprehensive and further development opportunities
- Opportunities for Career progression
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Could you be part of our team?
To ensure the supply of both clean laundry and housekeeping service throughout the home and contribute to the provision of cleaning, laundry and domestic services to the home.
The ideal applicant will have/be:

- Previous domestic experience
- Flexible and reliable attitude
- Committed to customer care and first-class service provision
- Ability to work alone as well as part of a team
- Adaptable, friend, polite courteous and caring
- Basic knowledge of Health and Safety COSHH regulations - Desirable
- Experience in a care home environment - Desirable

Join us at Bristol's most stunning care home
Lovell Place is a luxurious care home in Bristol, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Your new company
Hays are working with a public sector organisation to support with the recruitment of a permanent Application Support Engineer. The role is hybrid working out of the office in North Bristol and will pay c£40,000 - c£50,000 depending on experience. The organisation has a fantastic culture & work environment.
Your new role & what you'll need to succeed
In the role, you'll work in the IT directorate in a technical team to support maintaining and enhancing the organisations Microsoft platform and applications. You'll ideally come from an application support / IT system administration background with experience supporting internal bespoke applications. Some experience across the following will be beneficial: database design and management, Power Platform, D365, Azure, ITIL, Agile Delivery, SQL Server, Power BI, DevOps principals.
What you'll get in return
In return, you will receive a very competitive benefit package regarding annual leave & pension. You'll be able to work remotely, going into the office once or twice a week (could be more flexible). You'll have exposure to a lot of training and development alongside a salary depending on experience between £40,000 - £50,000pa.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

**Olive Tree House. An Allegra Care Home.**

Here at our beautiful, purpose built care home, we provide a household model of care, and mealtimes are always a highlight of the day.

We are looking to welcome an energetic chef, with big ideas and an understanding of special dietary needs.

You'll be able to design menus, working with residents and managers to design and tailor food that provides an excellent nutritional balance, while providing a hospitality experience you can be proud of.

We are a growing company, and will be able to support you to provide opportunities to build a career in this growing, exciting sector.

We'll pay up to £13.40 an hour for a 40-hour working week, which can be worked across a four-day schedule of 7:00am - 5:00pm.

Your exact schedule can be discussed at interview, and while the home is a seven day business, the hours are much more flexible and family friendly than regular hospitality.

Social Care is an exciting and growing sector, so if you have experience in cooking delicious, nutritious food from scratch, using high quality local and seasonal ingredients, this opportunity may be perfect for you.

Perhaps you've worked in care before, but if not, you'll have experience in similar environments, so that could be education or workplaces, and you're able to cook meals for up to 60 people at a time with consistency, quality and presentation.

INDBRI

**Rose Garden. An Allegra Care Home.**

Our mission is to provide a caring environment for our residents, enabling a fulfilling and meaningful life with dignity. Providing the highest quality of care is at the core of our values, for residents, families and staff alike.

We have a wonderful reputation for providing optimum levels of nursing care to residents in a safe and secure environment. With a loyal and friendly staff base, we provide a comfortable and caring service and environment serving tasty food, regular activities, and a real home from home feel.

**Job summary:**

We are looking for an enthusiastic Care Assistant to work **nights** , and who can commit to looking after our residents health, wellbeing and happiness.

Youll be helping our residents feel comfortable and safe while they enjoy an exceptional quality of life in an atmosphere of respect, trust and joy with a real passion to make someones day.

We have full-time a ( **36 hours** ) role available for night shifts.

**Responsibilities:**


* Your tasks will include helping with residents care needs,
* Tidying resident's rooms
* Answering help bells
* Assisting with dressing and personal care
* You will be reliable, dependable and a team player who is willing to help others and will genuinely want to make a difference

You must present a culture of professionalism, positivity and passion for the industry we work in. The best Care Assistants are those who are dedicated, compassionate and energetic.

**Required skills:**


* Excellent communication, including written and spoken English.
* Organisation and methodical working, with exceptional attention to detail especially focused on documentation
* Good customer service and people skills
* You will be reliable, dependable and a team player who is willing to help others and will genuinely want to make a difference
* You will demonstrate genuine enthusiasm towards the role and the care sector

**Benefits:**


* Company pension
* Referral programme

If you feel that you are trustworthy, hardworking and want to help us make a difference to people's lives, then you may just be the right person for us. Apply today.



Pay rates start at £11:90 per hour.

INDBRI

**Rose Garden. An Allegra Care Home.**

Our mission is to provide a caring environment for our residents, enabling a fulfilling and meaningful life with dignity. Providing the highest quality of care is at the core of our values, for residents, families and staff alike.

We have a wonderful reputation for providing optimum levels of nursing care to residents in a safe and secure environment. With a loyal and friendly staff base, we provide a comfortable and caring service and environment serving tasty food, regular activities, and a real home from home feel.

**Job summary:**

We are looking for an enthusiastic Care Assistant to work **days** , and who can commit to looking after our residents health, wellbeing and happiness.

Youll be helping our residents feel comfortable and safe while they enjoy an exceptional quality of life in an atmosphere of respect, trust and joy with a real passion to make someones day.

We have a part-time ( **18 hours** ) role available for day shifts.

**Responsibilities:**


* Your tasks will include helping with residents care needs,
* Tidying resident's rooms
* Answering help bells
* Assisting with dressing and personal care
* You will be reliable, dependable and a team player who is willing to help others and will genuinely want to make a difference

You must present a culture of professionalism, positivity and passion for the industry we work in. The best Care Assistants are those who are dedicated, compassionate and energetic.

**Required skills:**


* Excellent communication, including written and spoken English.
* Organisation and methodical working, with exceptional attention to detail especially focused on documentation
* Good customer service and people skills
* You will be reliable, dependable and a team player who is willing to help others and will genuinely want to make a difference
* You will demonstrate genuine enthusiasm towards the role and the care sector

**Benefits:**


* Company pension
* Referral programme

If you feel that you are trustworthy, hardworking and want to help us make a difference to people's lives, then you may just be the right person for us. Apply today.



Pay rates start at £11:90 per hour.

INDBRI

**Olive Tree House. An Allegra Care Home.**

We are looking to welcome an experienced receptionist to to join us here at our beautiful care home for a wonderfully rewarding part-time role.

You'll be supporting on a variety of administrative tasks within the home, so accuracy, attention to detail and excellent communication skills are all essential qualities we'll be looking for.

Strong English and numeracy skills are important too, and as we work with residents and family members in need of care and support, you'll have a sensitive and patient nature.

**Working Hours are** :

Monday - Thursday; 9:00am - 2:30pm (max 22.5 hours a week)

Pay:£12.34 an hour.

Flexibility: Exact hours to be discussed at interview, and we are happy to be flexible where we can.

You'll be the first point of contact for visitors and families so your customer service skills and friendly, welcoming personality are essential attributes. You'll multi-task, so you'll be calm under pressure to juggle welcoming people, answering the phone and dealing with administration tasks through the day.

You'll need an enhanced DBS (which we'll pay for).





INDBRI

**Olive Tree House. An Allegra Care Home.**

We are looking to welcome an enthusiastic Kitchen Porter to join our close-knit team here at our beautiful home.

Previous experience of working in a kitchen would be an advantage, but full training will be given.

The role is subject to an enhanced DBS disclosure, which the home will arrange and pay for.

We have 30 hours a week available, so this could be a full-time role, or two, part-time ones. The hourly rate is up to £12.25, depending on experience.



INDBRI

Strategic Command is part of the Ministry of Defence (MOD) and is one of 4 Front Line Commands (FLCs) the others being Navy, Air and Army. The Strategic Command Commercial Team are responsible for working closely with their military and civilian colleagues across the UK to deliver innovative commercial solutions to Defence requirements. We play a vital role in supporting Defence by contracting a diverse portfolio of requirements ranging in value and complexity from long term commitments in specialist capability areas to low value short term support contracts from a wide and varied supply-base.

The Strategic Command Commercial Team is comprised of around 100 qualified commercial personnel across several UK and overseas locations who place around 200 contracts a year and manage £4.5bn worth of contracts.

Defence Support provides functional ownership and oversight of all support activities across Defence with an annual budget in excess of £14bn. The Defence Support Commercial team is embedded within the delivery teams and is recognised as a highly competent team of professionals who provide commercial advice and support to enable the objectives of the organisation to be met. Our portfolio of work is wide ranging and encompasses low value framework procurements through to large scale strategic programmes and activities spanning the entire procurement cycle through market analysis, procurement and contract management giving the team excellent opportunities to develop their functional skills and experience.

This position is advertised at 37 hours per week.

Please note, candidates will be redirected to the Civil Service Jobs website where you will need to submit your application form. Please note the closing date above is incorrect and cannot be amended so please check the closing date on Civil Service Jobs and allow enough time to submit your application form.

Customer Service Administrator - Bristol

Customer Service Administrator

Up to £23,400 per year

Monday-Friday, between 8.30am-6pm

Bristol Lake view, Bristol, BS34 8SW

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

Summary of the role:

• Due to the recent growth of our company, we will be recruiting multiple Customer Service Administrators each month throughout the year.
• We are based next to Bristol Parkway, offering free and secure on-site parking or a short walk to local trains or buses.
• Our standard working hours are Monday-Friday between 8.30am and 6pm, so no evening or weekend shifts that impact on your family and social lives!
• Flexible hours are available to suit your availability, work life balance and wellbeing.

Benefits:

• 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
• Pay review after 6 months
• No evening or weekend shifts

What you will be doing?

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

What are we looking for?

• A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
• A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
• Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

Who are Diligenta?

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.

Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Be all you can be with Hamberley
At Lovell Place, our luxury care home that provides residential, dementia, and nursing care for older people in Enfield, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. We're seeking a Business Administrator to help us achieve our goals.

This is a 12 Month FTC, covering maternity leave.

Working Pattern: 40 hours per week
We offer our Business Administrators:

- 20 days holiday plus Bank Holidays
- Workplace pension
- Comprehensive and further learning opportunities
- Opportunities for career progression
- Refer a Friend Bonus - up to £750 per referral*

What you’ll be doing:
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. That's why every member of our team goes above and beyond to help older people to enjoy full and happy lives.

- You’ll be maintaining robust systems to provide accurate Management Information to include, but not limited to, resident information, invoicing, payroll and petty cash...
- Undertaking all administrative duties required to ensure the smooth running of the Care Home.

- Supports the Home Manager by maintaining effective administration, including HR/Recruitment tasks and financial activities of the Care Home.

Could you be part of our team?
We’re looking for people with great organisational and people skills to join our administration team.
About You:

- Demonstrable experience working in an administrative role within a similar setting.
- Good verbal and written communication skills
- Experience within a financial /accounting environment
- Extensive experience of Microsoft Office Suite
- Previous payroll and budgeting experience
- Empathy and a desire to make a difference to the lives of our residents
- Working knowledge of Xero System
- Ability to multi-task, work under pressure and on own initiative in a fast-paced environment
- Experience within an accounting/ financial environment with credit control experience within the NHS or private healthcare sector
- Payroll administration experience

If this sounds like you and you’re looking for a fulfilling role that makes a genuine impact in the lives of others, this rewarding career is for you.
Join an award-winning care home group
Hamberley Care Homes offer luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.

Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!

Be all you can be with Hamberley
At Lovell Place, our Care Assistants are called Homemakers. More than support workers, care assistants or healthcare assistants – they are carers and companions all in one. They have the time to get to know our residents and are trusted to give each person the care they need, in the way they like.
We offer our Care Assistants - our Homemakers:

- Generous, above-market rate pay for carers.
- Contracted hours - part and full-time available.
- Enhanced overtime rates.
- Quality bonus scheme linked to CQC Rating.
- Casual dress. Because we want both you and our residents to feel comfortable and at home, Homemakers don’t wear uniforms.
- Refer a Friend Bonus - up to £750 per referral *T&Cs Apply

Be different – be a Homemaker
At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’. And at the heart of this model are our Homemakers – care assistants with a difference. A Homemaker is a unique caring role for a unique person, where you can care with a difference.

- A varied role where no two days are the same. Homemakers, our name for care assistants, care for individual people in the way a family member might care for someone in their home. We don’t do timetabled task-based care – we care for each individual in the way that works best for them. Whether that’s administering medication, helping make someone’s bed, arranging a family meal with their loved ones or taking them to the beauty salon, you’ll always be doing something different. Our Homemakers focus on the tiny details that make our residents unique, and tailor care to each and every individual.
- A chance to make a real difference to our residents’ lives. Often healthcare assistants, care assistants and domiciliary care assistants find they don’t get to spend enough time with the people they care for to make a real difference. Not at Hamberley. As a Homemaker you have fewer people to care for, but you spend more time with them. It’s a more satisfying and fulfilling role that is better for our residents. That’s why the model has won awards.
- Excellent opportunities for learning and development. We will support you with all the training you need, including NVQ qualifications and further clinical training if you want to specialise in areas like dementia and nutrition.
- Supportive team environment. Being kind and supportive to each other is key to our ability to show kindness and companionship to our residents. We truly believe this across all parts of our organisation. It’s just one of the reasons that, when people join us, they stay with us.

Join us at Bristol's most stunning care home
Lovell Place is a luxurious care home in Patchway, Bristol, part of the award-winning Hamberley Care Homes – offering luxury care homes in beautiful locations throughout the UK. Residents live in spacious, stylish ensuite rooms, and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house – where we screen classic films – to the on-site luxury spa – offering hairdressing, manicures and relaxing therapies – everything has been designed and finished with the care and attention you would expect from a 5-star hotel.
Could you be part of our team?
We provide full training and induction, so we’re more interested in you as a person than your specific care experience.
You may have experience as a healthcare assistant, care assistant, carer, home care assistant or domiciliary care assistant and are looking for a different approach, a nicer work environment and a more satisfying role.
If you have no work experience in care but are interested in helping people live happy lives, we’ll guide you to a fantastic care assistant career through our Hamberley Care Home Training Roadmap.
What is important is that you have passion, empathy and dedication to help our residents live their lives to the fullest. We will support you with everything else!
Hamberley People
We respect and value our residents and each other. At Hamberley Care Homes, we believe in the importance of what we do and why we do it. Creative and empowered, our people see every day as an opportunity for growth and development. We make ideas happen. Together we can achieve anything. Be part of it!
About Hamberley
The award-winning Hamberley Care Group is changing the way that elderly care is delivered through our luxury homes across the UK. Fast-growing and innovative, we’re opening three new homes in 2023. Recognised for our exceptional approach to care, we were chosen as Residential Care Provider of the Year in 2019 and 2022.
CALP

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

PIP Audit Clinical Support Lead
Location: Home based
Salary: Competitive
Permanent

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

The Audit Clinical Support Lead (CSL) is required to assist and support the performance of employed Health Professionals who undertake PIP clinical audit. Audit CSLs ensure professional standards are maintained in all clinical work within PIP by providing training, clinical support, feedback, advice to all audit capable staff.

They monitor the clinical performance of auditors to ensure professional standards and quality of service levels are delivered and maintained, so by assisting with performance indicators being consistent with contract needs. They also manage the lot wide audit sample from a clinical perspective, challenging grades where and when appropriate.

This essential role will continuously improve the delivery of our services to the most vulnerable in society as part of the HAAS, delivering disability assessment services on behalf of the Department for Work and Pensions

Reporting to the PIP Head of Clinical Assurance and Improvement your key accountabilities will include:


- To provide clinical advice and carry out disability assessments.
- To be responsible jointly to Clinical and Service Delivery Management, for the delivery of service and achievement of performance targets.
- To provide clinical input into the appraisal cycle for auditors.
- To provide support and leadership in the delivery of change programmes, proactively leading the audit team through the change process.
- To ensure that clinical governance and standards required by the GMC, NMC and HCPC are maintained.
- Proficient in audit with an ability to analyse complex cases, identify the issues and provide pragmatic, effective, and efficient advice on amendments that are required.
- Highly developed oral and written communication skills, along with excellent negotiation skills, with experience in providing guidance and support to other health professionals to improve their practice.
- Ability to build and maintain strong relationships with the customer.
- An ability to respond to a rapidly changing work environment, demonstrating a positive attitude and approach to dealing with change, especially at short notice.
- Evidence of versatility and being able to respond to unexpected changes by adopting a flexible approach to work, multi-tasking and being able to prioritise workload effectively.
- Demonstrate a positive attitude in relation to audit and be a role model for HPs and auditors, with regards to good practices and behaviour.
- Ability to recognise themes and trends and interpret clinical data to assist in ensuring quality is maintained in line with SLA1 target.
- Ensure that professional practice standards are maintained in all areas of work, in line with current guidelines and best practice guidance.



What you will need to do the role:

- HP (Doctor, Nurse, Physiotherapist, Occupational Therapist, Paramedic) with a minimum of two years post registration experience.
- Evidence of ongoing professional development.
- Approved and proficient in either PA3 or PA4 audit.
- Previous experience as an Audit CSL as well as managing, coaching and mentoring teams.
- Previous experience of training delivery.
-


What we offer

- Up to 6% contributory pension scheme
- Life insurance
- 25 days annual leave plus bank holidays. Options for annual leave purchase.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
#haascareers

Proud member of the Disability Confident employer scheme

Contact Centre Team Leader – Health Assessment Advisory Services
Bristol/ Hybrid
Full Time, Permanent, £31,000-£36,000 plus benefits

37.5 hours worked on a range of shift patterns covering 8am-8pm Monday
- Friday. Saturday covering 9am-5pm on a rotational basis
Do you have great leadership skills, and substantial experience delivering brilliant customer service by phone? Are you looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Here you’ll lead a team of Contact Centre Advisors, providing support to the team and customers as needed too. You’ll oversee and manage work requirements, monitoring call levels and ensuring KPIs and targets are met across the board.

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

- Manage performance, absences, career development, employee engagement and any disciplinary and/or grievance matters arising in the team.
- Manage employee resource to ensure deadlines and targets are met within agreed timeframes.
- Optimise use of medical, administrative, accommodation and IT resources so that examination appointments can be scheduled in line with targets.
- Produce and utilise statistical data and work management reports to effectively manage workloads.
- Provide performance reports/data as required.
- Build and maintain positive customer relationships.
- Manage multiple teams with a variety of job content and performance targets.

What are we looking for?

- Extensive customer service experience in a contact centre environment.
- Ability to develop good relationships with customers and colleagues.
- Ability to organise and prioritise work effectively.
- Ability to work flexibly as needed is required due to the demanding nature of the role.
- Ability to challenge conventional ideas and persuade people to engage with new processes or developments to achieve business objectives.
- Desirable: Experience in managing a team / being a team leader - we will consider applicants without management experience who possess substantial contact centre experience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

- Up to 6% contributory pension scheme
- Free parking on site / 5-minute walk from public transport links
- A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. 
- Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for a Contact Centre Team Leader to join us at our brand-new office in Bristol.

Proud member of the Disability Confident employer scheme

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the workplace market.
Working at OCS is more than just a job; it's an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an 'Employer of choice' in our sector and is proud to invest in our colleague's personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:
Guest Services Host - Explore a culture of diversity and inclusion, supported by a great team of people where a healthy respect for each other inspires you to bring your best to work.
When you become part of the Guest Services team at Cribbs, you become part of a team of likeminded individuals where every customer conversation we have, or guidance we share, is another opportunity for us to enrich an experience.

Job Overview
Key Responsibilities:

* Ensure an inclusive and welcoming environment for all.
* Actively and enthusiastically engage with our customers, recognising the value of their feedback in shaping our services and reporting it on their behalf.
* Act as a central point of contact for customers at the information desk; playing a crucial role in the day-to-day operations of the centre.
* Recording and monitoring lost property, facilitating return to customers where possible.
* Facilitate free loan of mobility equipment within the accessibility centre, cleaning, and monitoring equipment for safe use.
* Ensuring all equipment and environments are maintained to the highest standards of cleanliness and safety, reflecting our commitment to our customers.
* Follow health, safety, and safeguarding procedures and promptly report any incidents or accidents, ensuring the well-being of everyone in our workplace.
* Carry out functions required within the site emergency management plan (full training provided).
* First Aid Responder (Training will be provided).

About You:
* You will have a passion and interest in working within the retail/customer service industry although full training will be provided for the right person.
* Have a fun and energetic nature and a can-do attitude.
* You'll be reliable, relatable, and authentic.
* Applicants must agree to a mandatory DBS check if requested.


How to apply:
If you have a talent for hands-on problem solving and enjoy brightening someone's day, please follow the link to apply.


Essential Qualifications & Experience:
* Maths & English GCSE
* Flexible working - able to provide cover at short notice.
* Team player
* Smart appearance
* First aid trained or willingness to be trained.
* Experience of working within the retail/customer service industry

Skills & Abilities (Competencies)

* Excellent customer service skills.

* Excellent written and verbal communication skills.

* Ability to work effectively with minimal supervision.

* Ability to act decisively and remain calm under pressure.

* Detail-oriented.

N.B: Core tasks as above, although this list is not exhaustive. Any other duties as requested as and when required to support the business.









How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.