Total 801 Customer Service job vacancies in Birmingham, B13 8JL

Job Advert: Case Manager - Youth Offending Service
Hours: Full-time, Office-based
Pay Rate: £22-£23 per hour
Service Care Solutions, in partnership with Birmingham Children's Trust, is seeking an experienced Case Manager to join their Youth Offending Service (YOS) team in the North East region.

Role Overview:
As a Case Manager, you will be responsible for:

• Conducting Out of Court (OOC) assessments and case management.
• Acting as an Appropriate Adult (AA) as required.
• Participating in the YOS Duty Team.
• Completing targeted interventions and group work with children and young people supported by the North East Team.

This role demands a proactive, empathetic professional with a background in youth justice, strong case management skills, and the ability to provide effective interventions.
Requirements:

• Proven experience in youth offending or similar roles
• Strong case management and assessment skills
• Ability to work effectively within a multi-agency framework
• Commitment to delivering impactful, child-focused interventions

How to Apply:
For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions via email on Lewis.Ashcroft@Servicecare.org.uk

Title: Residential Care Practitioner - Children's Care Home

Located in Birmingham,B34

Salary of £23,000 (unqualified) to £24000 (qualified), plus sleep in's are paid at an additional £60 per sleep

Our successful Residential Support Worker will need to possess the following skills and attributes:

Previous experience in children's care home roles is essential

Full UK Manual Driving Licence

Familiarity with residential care principles is beneficial

Level 3 or 4 in Residential Child Care (Children and Young Peoples Workforce), or a willingness to work towards this

Ability to work shifts and sleep in the home overnight

Must have valid Right to Work in the UK

What do you get in return?

Competitive salary

Opportunities for personal and professional development

Funded training

Voucher scheme for bank holiday & festive period working

Birthday rewards scheme

Employee recognition rewards scheme

Funded DBS and Update Service

28 Days per year annual leave

Incremental holiday increases after 1 year

As a Residential Care Practitioner your responsibilities will include:

Working and supporting children and young people to create positive outcomes and promote independence.

Direct practical interactions with children and young people including play, activities, cooking, personal care, engaging with the wider community, supporting educational and health needs.

General house duties and maintenance

Completing health and safety checks

Budgeting

Keyworking

Advocacy

Behaviour management

Working to a high standard in line with OFSTED inspection framework requirements, Children’s Homes Regulations and the Quality Care Standards.

Engage in Planning and implementation of care plans.

Adhering to individual risk assessments.

Working in partnership with other agencies.

Report writing and attending reviews as required.

In order to be considered for this position or to obtain further information please contact the Health & Social Care Team on 01922 725445 and select option 5.

Alternatively, please submit your CV to care@tudoremployment.co.uk or Register Online - https://tinyurl.com/TEAHSCREG0

To provide high-quality patient care. If physical intervention with a patient is required, it is integral that you carry out this duty for your role. Drive Prometheus ambulances as and when required. Assist the qualified nurse in safely conveying and transferring all patients under the care of Prometheus. Ensure they have adequate handover of the patient's details, including risk history and current presentation, from the Clinical Logistics Manager, RMN or nurse responsible for the patient at the collection address. In the absence of an RMN, when a patient is informal, you must complete all paperwork required for the transfer. To provide crisis intervention to patients experiencing mental health difficulties during a transfer. To respond to emergencies during their span of duty. The post holder is responsible for being aware of relevant national and local policies regarding safeguarding children and adults. Attend all relevant training, meetings and reviews. To ensure by attitude, approach and response the continuation of good working relationships between staff and patients throughout the transfer. To report accidents, complaints and any untoward incidents promptly to the Clinical Logistics Manager. Attend the Prometheus base at the required time by the Clinical Logistic Manager and adhere to the company's uniform policy. To carry out any other tasks deemed reasonable by the management team for the smooth running of the company. Essential Criteria: Excellent written and communication skills. Strong attention to detail and focus on accuracy. Proactive and positive self-starter. Excellent teamwork skills. Well-organised with good time management skills Valid Enhanced DBS Currently working in a compliance-focused role. Full UK Driving Licence. Please note we do not accept Provisional Driving Licences, as the role requires you to drive company ambulances. Right to work in the UK. Please note we do not offer UK VISA Sponsorships. Employment references for up to a 5-year period. Candidate will need minimum 3 years UK employment history. Confidentiality: It is a condition of employment that staff will only disclose information obtained in their duties if those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure regarding the Data Protection Act and that relevant company policies are adhered to. Equal Opportunities: Prometheus is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race, and disability. All staff must comply with current legislation, company policies and national guidelines for good practice. Conduct: All staff members must conduct themselves and represent the company responsibly, complying with all policies and procedures. Health & Safety: Staff must ensure they are familiar with the Health & Safety at Work Act (1974) requirements and the company's policies /codes of practice applicable to the workplace. Safeguarding: Every staff member is responsible for being aware of and following the relevant national and local policy in safeguarding children and vulnerable adults. Training /Education: All staff are responsible for participating in regular appraisals with senior management and identifying the post's performance standards. Our Mission: To exceed expectations and set new standards. Our Values: Professional, Approachable, Caring and Compassionate. Company benefits: Employee Assistant Program Free on-site parking at all bases Free company uniform Mandatory training Enrolment in the companys pension scheme (The People Pension) Prometheus aims to create and encourage an environment committed to promoting equality and diversity, working inclusively, and valuing the differences individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Clinically you will be required for Phlebotomy, Diabetic Checks, Spirometry, Flu Vaccinations, Child Nasal, Pneumonia, B12s, Shingles, Dressings, ECGS, Blood Pressure reviews, Health & Weight checks, NHS Health Checks, Asthma review preparation work for Long term illness patients.

For further details on the main responsibilities, please see the attached job description and person specification.

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

An exciting opportunity has arisen to join an established team of Children’s Complex Care Nurses in Birmingham on a Permanent basis. This is a city wide service that offers personalised specialist nursing support to children & families with a variety of highly complex physical health needs.

We provide bespoke commissioned packages of care to children within their own homes, schools and other community locations. The service operates seven days a week and 24 hours a day.

If you are an experienced Children’s Nurse with excellent clinical skills, have advanced communication abilities you may be who we are looking for to join our busy team. This post will provide the successful candidate with the opportunity to develop rewarding therapeutic relationships with children & families in a community setting.

Within this role you will be required to provide training and supervision to other members of the team including health care assistants as well as parents and family members ensuring their competence in meeting the care needs of specific children and young people. This client group has highly complex health needs which include children and young people that are technology dependent i.e. requiring invasive ventilation. The Children’s Complex Care Team forms part of the wider Specialist Nursing Service which includes Children’s Rapid Response, Children’s Palliative Care and the Children’s Community Nursing Team.

The post holder will be responsible for delivering high quality nursing care according to agreed standards which are set and monitored.

If you have a positive outlook, professional attitude, are a good team player and are passionate about delivering high quality, safe and compassionate child & family focused care then we would like to hear from you.

In return the successful candidate will be offered opportunities to develop both clinically and professionally within a supportive environment and be encouraged to participate in service developments. Formal clinical supervision and a supported induction period will be provided

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

IMPORTANT

· Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.



· Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.

For further details on the main responsibilities, please see the attached job description and person specification.


This advert closes on Monday 25 Nov 2024

Job Title: Therapeutic Radiographer
Location: Birmingham NHS
Contract Type: Temporary, Full-Time
Pay Rate: £31 per hour (Ltd), paid via umbrella

Job Summary:
Service Care Solutions is seeking an experienced Therapeutic Radiographer to join the team on a temporary basis with Birmingham NHS. This role will involve delivering high-quality radiotherapy treatment to patients, providing compassionate care, and working closely with a multidisciplinary team.
Key Responsibilities:

• Radiotherapy Delivery: Administer precise radiotherapy treatments as prescribed by oncology consultants, ensuring accuracy and patient safety.
• Patient Care and Support: Provide empathetic and comprehensive care, guiding patients and families through their treatment journey.
• Equipment Handling: Operate and maintain radiotherapy equipment, conduct routine quality checks, and report issues promptly.
• Team Collaboration: Work closely with oncologists, nurses, and other healthcare professionals to ensure coordinated, patient-centered care.
• Documentation and Compliance: Maintain accurate patient records, follow NHS policies and protocols, and adhere to health and safety standards.

Requirements:

• Qualifications: Degree in Therapeutic Radiography or equivalent, with HCPC registration.
• Experience: Prior experience in a therapeutic radiography role within the NHS is preferred.
• Skills: Strong communication and interpersonal skills, high attention to detail, and the ability to work in a fast-paced environment.
• Availability: Must be able to commit to full-time hours on a temporary basis.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

Location: Solihull

The Role:

We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers.

You will be involved from the moment a carer comes in for their first interview, right the way through their journey with Helping Hands. You will offer coaching and support to new carers while assisting the office team with recruitment, compliance and customer reviews.

Main Responsibilities:

• Ensuring Carers are trained to the highest standard
• Supporting the branch team with auditing and compliance
• Spot checks and supervisions with Care Assistants
• Meetings with customers to review care plans
• Conducting risk assessments

What's in it for you?

If you are an experienced Care Assistant looking for career progression, then this is the role for you. Our Care and Training Practitioners have a varied role, interacting with customers out in the field and supporting the team in the office. Other benefits include:

• 23 days annual leave + Bank Holidays
• Eligibility to apply for a Blue Light Card
• Employee Assistance Programme

PS - did you know that we're the only care company recognised in the UK's Best Places to Work awards, two years in a row?

There's just one question left to ask; are you ready to come and join us?

Are you a passionate and caring Registered Nurse looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Registered General Nurse.

The Role


Providing outstanding leadership for care staff
Supporting residents with a range of complex needs and dependency levels
Provide clinical nursing to residents including medication management, infection prevention and control procedures, e.g. wound care, catheter management
Continuously strive towards ensuring clinical excellence within the home
Developing tailored care plans to delivering excellence across everything you do


Some of our benefits you’ll receive by joining the Care UK family


Paid Annual NMC Registration (T&Cs apply)
Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Wellbeing support


About You


An NMC Registered Nurse
Understands clinical assessment tools like Waterlow and MUST
Experienced in writing comprehensive care plans


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You’ll have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

As a Management and Program Analyst, you will:

• Plan, schedule, and conduct studies to evaluate and recommend ways to improve work processes. Work is performed both independently and as the leader of a project team.
• Analyze and evaluate DDM programs, products, and services effectiveness in meeting goals and objectives.
• Review, evaluate, and recommend changes regarding reports, processes, programs, objectives, and goals, including short and long-range goals and strategies.
• Establish and update operating procedures, reference guides and processes within the center to ensure staff has clear guidance to support their performance on work activities.

Starting at $103,409 Per Year (GS 13)

As an Equal Employment Manager (Resolution Program Manager), you will:

• Serve as the principal advisor in the EEO office, performing preliminary counseling of employees expressing the desire to file complaints. Serve as a technical representative for Civil Rights and Equal Opportunity complaints.
• Assign cases, monitor stringent deadlines, and approve when initial time limits should be extended.
• Provide counselors guidance and assist in resolving individual complaints when appropriate; manage, create, coordinate, and conduct training and development of all EEO Counselors.
• Manage the hiring process when new counselors are needed, keep the position descriptions updated, write vacancies and notice of opportunities, post positions and conduct interviews and selection process.
• Consult with and advise individuals and all levels of management officials on EEO issues, questions, and EEO programs. The purpose and extent of each contact is different, varying on the issues, but often involve adversarial relationships between managers and employees.

Starting at $103,409 Per Year (GS 13)

As a Lead IT Project Manager, you will:

-Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and or program issues under review, and deadlines and time frames for completion.

-Lead the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level and or occupational specialization; making adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensuring that each employee has an integral role in developing the final team product.

-Provide project leadership during planning, design, and execution phases of Information Technology (IT) projects (software engineering, hosting, networking, telecommunications. and others). The work includes team leadership, planning, coordination among project members, and documenting project artifacts.

-Determine the impact of changes to existing systems or infrastructure components. Ensure security controls and requirements are incorporated; contribute information and documentation for Security Plans.

Starting at $103,409 Per Year (GS 13)

For further details on the main responsibilities, please see the attached job description and person specification.

Operational Management Operations Deputise as required for Service Delivery Managers of Complex Care and/or Secure Transport services as required by the company. Address any operational issues promptly and take necessary actions to resolve them. Be part of the on-call rota to be on call as required by the Company Stand in for Clinical Support Managers/Customer Support Coordinators where required Service Contracts Ensure the completion of service contracts compliance with terms and conditions. Verify that services provided align with the defined scope, duration, and pricing. Confirm authorisation of services as per contractual agreements to ensure correct billing Quality Monitoring Conduct investigations into operational and clinical issues, incidents, or complaints, gathering relevant data, analysing findings, and preparing comprehensive reports with recommendations for improvement or corrective action. Compile and analyse operational data, key performance indicators (KPIs), and other relevant metrics to generate insightful reports for presentation to the senior leadership team, enabling informed decision-making and strategic planning. Utilise monitoring tools to assess the quality and efficiency of service provision. Provide constructive feedback to team members to enhance performance and patient care. Offer coaching sessions to develop skills and address areas needing improvement. Management Supervise and support a team of substantive and zero-hour frontline workers, providing direction, guidance, training, and feedback to ensure optimal performance and adherence to company policies and procedures. Ensure adherence to Complex Care and Secure Transport policies, procedures, and protocols. Conduct service visits to all new and ongoing services to ensure good practice and quality of care delivery. Ensure team compliance with clinical guidelines and best practices and conduct audits and remedial actions required. Address any deviations from established standards and provide guidance for correction. Ensure shifts are schedule and allocate tasks efficiently to ensure optimal coverage of new and ongoing services. Monitor attendance and address any issues or gaps promptly. Generate and analyse performance reports to identify trends and areas for improvement. Leadership Support and Guidance Offer assistance to team members dealing with complex or challenging services. Handle escalated issues/concerns and complaints with professionalism and empathy. Serve as a resource for the team, providing guidance and solutions as needed. Stakeholders Management: Maintain open communication with other leaders and managers to ensure alignment of goals and strategies. Collaborate with stakeholders to streamline service delivery and resolve issues efficiently. Foster a culture of collaboration and teamwork across departments. Improvement and Innovation: Proactively seek out areas for improvement in Complex Care and Secure Transport processes and systems. Implement innovative solutions to enhance efficiency and effectiveness. Encourage team members to contribute ideas and participate in improvement initiatives. Training and Development Organise regular team meetings to disseminate information, updates, and feedback. Provide training sessions to enhance skills and knowledge relevant to the job. Cultivate a positive and collaborative team culture that promotes learning and growth. Mental Health Act, Mental Capacity Act and Legal Status Management including DoLS Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Complex Care Secure and Transport Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints. Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance. Maintain accurate and confidential records of the legal status and treatment of patients Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice. Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training

Strategic and Operational Leadership Operations Oversight Provide comprehensive leadership, taking full accountability for the strategic and operational day-to-day running of Complex Care and/or Secure Transport services, ensuring alignment with the companys mission and objectives. Ensure rosters are completed in advance using the available technology to ensure optimal utilisation of staff hours, annual leave planning and sickness management Drive operational excellence by establishing, monitoring, and refining processes within the HUB, staffing rosters (PSS&PCC), and service (job) allocations ensuring seamless, efficient, and effective staff utilisation and service delivery. Lead the resolution of high-impact operational issues, implementing sustainable solutions while ensuring business continuity and service quality. Participate in senior leadership on-call rota/duties, providing high-level guidance during critical incidents and ensuring consistent operational support across the company Stand in for Clinical Support Managers/Customer Support Coordinators where required Contracts Management and Business Development Oversee and ensure full compliance with service contract terms, conditions, and performance standards, driving optimal contract execution and service delivery. Lead contract evaluations to ensure services provided meet defined scope, duration, and financial agreements, while proactively identifying areas for renegotiation or improvement. Ensure compliance with provisions as per contractual agreements, ensuring accuracy in data collection and input for billing. Proactively identify and target potential customers in the UK sector Attend industry events, conferences, and seminars to stay updated on market trends, network, and generate leads. Quality Governance and Continuous Improvement Lead comprehensive investigations into significant operational or clinical issues, ensuring thorough data analysis, root cause identification, and the development of robust corrective actions. Present findings and recommendations to the senior leadership team for strategic decision-making. Synthesise key performance indicators (KPIs) and operational metrics into actionable insights, driving continuous service improvement and aligning operational performance with company objectives. Implement advanced monitoring frameworks to ensure service quality, proactively identifying risks and opportunities for enhancement. Complete customer visits from a clinical and business development perspective whilst identifying areas of improvement Foster a culture of accountability through constructive feedback, coaching, and development initiatives, improving team performance and service delivery standards. People and Performance Management Provide senior leadership and mentorship to a diverse team of frontline and zero-hour workers, ensuring alignment with organisational policies, performance standards, and best practices. Conduct strategic service audits and quality assessments, ensuring compliance with Complex Care and Secure Transport protocols, and driving remedial actions as necessary. Lead workforce planning initiatives, optimising resource allocation, and ensuring robust shift scheduling to support new and ongoing services. Implement performance management systems to track and evaluate team output, driving continuous improvement and addressing attendance or performance gaps promptly through appraisals, supervision, absence meetings and performance improvement plans. Leadership and Strategic Influence Decision Making Serve as a trusted senior leader, offering guidance and decision-making support to teams managing complex or high-risk services, ensuring alignment with corporate objectives and service excellence. Lead the resolution of escalated concerns, complaints, and incidents, fostering a culture of professionalism, empathy, and responsiveness. Stakeholder and Cross-Functional Leadership Cultivate and maintain strategic relationships with internal and external stakeholders, ensuring operational objectives are aligned with broader organisational strategies. Lead cross-functional collaboration efforts, promoting streamlined service delivery, and fostering a unified approach to problem-solving across departments. Represent the organisation in strategic forums, advocating for service improvements and operational innovations. Continuous Improvement and Innovation Spearhead strategic initiatives aimed at driving innovation within Complex Care and Secure Transport services, identifying and implementing new processes, technologies, or methodologies that enhance operational efficiency and service quality. Inspire and empower teams to contribute to ongoing improvement efforts, promoting a culture of creativity, accountability, and excellence in service delivery. Talent Development and Organisational Culture Lead talent development strategies, ensuring the continuous professional growth of teams through tailored training programs and leadership development initiatives. Foster a high-performance culture that emphasises learning, collaboration, and shared success, positioning the company as an employer of choice within the sector. Mental Health Act, Mental Capacity Act and Legal Status Management including DoLS Monitor, review, provide guidance and direction as to the legal status of patients who are subject to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and ensure that they are detained or treated in accordance with the law and the code of practice in all new and ongoing services in Complex Care Secure and Transport Provide guidance and information to support to patients, relatives, carers, and staff on the rights and safeguards of the act, such as consent to treatment, appeals, advocacy, and complaints. Liaise with external agencies and professionals, such as Approved Mental Health Professionals to ensure lawful detention and conveyance. Maintain accurate and confidential records of the legal status and treatment of patients Keep up to date with the changes and developments in the legislation, policy, and practice related to the Mental Health Act 1983, Mental Capacity Act and Deprivation of Liberty Safeguards (DoLS - new legislation pending) and the Code of Practice. Participate in training and supervision, and contribute to the development and improvement of the mental health act knowledge and training