Total 801 Customer Service job vacancies in Birmingham, B13 8JL

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Provide advice and assistance to all levels of management concerning disciplinary, adverse, and performance-related actions, including serious cases which have the potential of embarrassing the organization or otherwise require special treatment. In this capacity, the incumbent drafts corrective action notices, ensuring such notices are technically correct, conducts pre-action administrative investigations, and prepares reports of investigation.
• Serve as the subject matter expert when assisting management officials at all levels in developing an understanding of the use of discipline, as well as establishing uniformity of actions throughout the organization.
• Coordinate and process cases involving reports of investigation, removals, involuntary separations and other adverse actions. These cases often involve highly sensitive and emotionally charged situations of a potentially serious or controversial nature.
• Provide advice, guidance, and assistance to managers as requested or required to ensure compliance with the customer's policies and the appropriate law, rule or regulation.

Starting at $59,966 Per Year (GS 9-12)

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

For further information about the main responsibilities please view the attached job description and person specification. This role gives the opportunity for hybrid working and you will typically be asked to work in a hybrid way, working from your home and also from Trust HQ The Uffculme Centre, or any other agreed site.

Job advertisements for Madeba Care Support Worker/Domiciliary Care

We’re Madeba Care, a Residential Care Service, Supportive Living and Domiciliary Care Services in Worcestershire, Redditch and Bromsgrove area.

We provide a range of care and support services for our adult citizens, who have a learning disability. Our main priority for this job role is to find people with the right values, behaviours and attitudes that match our own! We’re seeking to recruit some great new support workers; people with the right values and behaviours to work in our residential care service, supportive living and domiciliary care – could this be you?

You don’t need to have previous experience in this field, nor do you need qualifications – we’re happy to work with you to help you become an excellent care and support worker.

Above all we want someone that shares in our values. These are:

A commitment to quality and being the best, we can

Valuing and celebrating individuality and diversity.

Supporting rights, needs, choices and dreams.

Being responsible, sustainable and innovative in our work.

Treating the people, we support with compassion

Showing dignity and respect to the people that they will be working with.

Having trust and respect for all members of our team.

We will give you all the training and support you need, such as obtaining a qualification in health and social care.

The duties are varied, and no two days will be the same. Our citizen are individuals, and they all deserve to be treated as such. However, as a general guide, duties may include some support with personal care needs, as well as help to take part in a wide range of special interests and activities that support their health and wellbeing such as arts and crafts, watching the footie, drama, musical evenings, gardening, shopping trips and social occasions. Car drivers most welcomes due to citizens having their own vehicles. At present we are unable to accept sponsorship application.

Interested? To find out more, please call 01527 909435 for an informal chat

or complete your application at www.madeba.co.uk

We’re holding an informal chat so please give a call for more details or pop in and have a chat

– we’d love to meet you

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.


Are you committed to making a positive change and empowering service users to achieve a better quality of life?

The Health and Justice Vulnerability Service have an exciting opportunity for a passionate, empathetic and caring professional to join our service as a Band 5 Recovery Lead.

The role will require you to lead, inspire and deliver on recovery outcomes. You will hold supervision responsibilities for our peer mentors and facilitate the coordination of the recovery pathway.

The focus of the post is to ensure that users of our service are at the centre of the planning, implementation and evaluation of the service delivered, and that co-production is business as usual. The post holder will lead in the development, embedding and continuity of recovery practice and principles across the Health & Justice service.

The post holder will develop sustainable co-production strategies with users of the service, relatives and carers.





To lead and support the delivery of a robust and effective Recovery pathway for service users within the Criminal Justice System.

To model recovery values at all times, inspiring hope, and optimism for people experiencing multiple health and social vulnerabilities and inequalities within the Birmingham and Solihull area and embrace opportunities for positive change.

These priorities will be subject to changes overtime as the service develops, however in the first instance will include:
• Sustaining and developing peer working/mentor schemes
• Co-production
• Fundamental training around recovery for all staff
• Management supervision of peer mentors
• Collaboration with:

Health & Justice Peer Network

The Recovery College

Patient Experience and Recovery Team

Recovery and co-production lead for secure care
• Analysis and evaluation of recovery data
• Establish Lived Experience forums

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached jobdescription and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.


This advert closes on Sunday 3 Nov 2024

At OFG, we work smarter so you can spend more time doing the things you love!

Care First are recruiting for a Learner Support Assistant to join their team and truly make a difference.

£17,875.00 per annum
27.5 hours per week
Monday to Friday 9.30am to 3.30pm
Permanent, 52 weeks per year
UK applicants only. This role does not offer sponsorship.
As a Learner Support Assistant, you will provide the person-centred support and care needed by clients with disabilities, in and between activities, to enable them to take full benefit of the provision.

Job purpose

To support and promote the development of clients attending the ‘Skills Tank’ Provision and to meet the range of social care and support needs for vulnerable adults with a broad range of needs and conditions.

To actively support the Hub Manager in the delivery of Educational and Learning through fun activities and to promote a quality and professional service at all times.

To give concise and accurate feedback to Hub Manager on each learner’s progress so that assessments are focused and the learning direction clear
To be fully aware and alerted to changes in individual behaviour due to an activity being altered, e.g. swimming needing to be changed to a different day due to minibus breakdown
To be aware of all fire regulations and the policies involved for the safety of students and work colleagues and to continually promote Health and Safety throughout the Skills Tank
To participate in all training organised as appropriate to the position
Qualifications

NVQ Level 2 or 3 in Health and Social Care, Teaching Assistant level 2 or 3
Knowledge & Experience

Experience of working as a Teaching Assistant or within a similar role
Experience of working with adults with learning difficulties/disabilities, autism and Mental Health
Experience of behaviour that can challenge
Desirable – knowledge and experience of autism and Mental Health
Desirable - NVQ Level 2 Health and Social Care - Adults
Prepared to undertake on-going training and day to day learning throughout employment
Why join us?

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

#Education #adults #learningsupportassistant #support #complexneeds #specialeducation

#1

Could your caring nature and commitment to education make a real difference in the lives of students? Do you have the passion and motivation to make a positive impact on the growth of young people with complex needs?

Become an Adult SEN Teaching Assistant at Care First - Reeves Street part of Outcomes First Group.

£21,125 per annum
32.5 hours per week
Monday to Friday 9am – 4pm
Permanent, 52 weeks
UK Applicants only - Outcomes First Group are no longer able to offer sponsorship to candidates who require it.
About the role

Care First Reeves Street is a further education provider with the plan to be registered as a college with EHCP in the coming future, caring and supporting student from the ages of 19-25 with complex care needs and SEMH needs. We look to support and prepare our students so that when they reach 25 they are able to transition from our service into a more independent life style.

As a Teaching Assistant, your responsibilities will include the preparation of learning materials, facilitation of classroom activities, and hands-on involvement, including some supervisory duties. The pupils we work with have a complex range of social, emotional, and additional needs, and supporting them appropriately is key, these will vary and the challenges faced different for each learner.

You would also provide and deliver high quality person-centered education, learning outcomes and or care support needed to service users with learning disabilities, autism, Mental Health, Behavioral support needs, Complex health, physical disabilities and or PMLD in accordance with Company policies procedures and practice standards set by the Regulatory Body.

As a valued member of our team, you will play an essential part in creating an environment where our pupils can thrive and benefit from a rich education. You will be part of a team that creates schools and classrooms that are supportive, safe, and enriching spaces for learning and personal development.

Key task areas and responsibilities:

To support and promote development of Service Users attending the ‘Skills Tank’ Provision and to meet the range of social care, Leaning and Education support needs for vulnerable adults with a broad range of needs and conditions.
To actively support the Hub Manager in the delivery of Educational and Learning through fun, meaningful session and activities always promoting a quality and professional service. Ensuring tracked appropriately on daily systems.
To give concise and accurate feedback and reports to Hub Manager on each learner’s progress so that assessments, support plans, behaviour plans and other individual information are focused and clear on support needs, learning outcomes and achievements.
To provide relevant and appropriate support to Service Users, on an individual or group basis, in order to enable them to access the curriculum and learning outcomes as independently as possible.
To ensure that the available equipment and resources are used, stored and maintained efficiently, reporting any maintenance issues to Hub Manager or Deputy Manager.
To organise the classroom, its resources, Service User groupings and displays to provide a stimulating learning situation. Leading practical, work base or enterprise sessions inline with planning and timetables for service users learning goals specific to the learning environment they access.
Qualifications Required

NVQ level 2,3 or higher level Teaching Assistant
SEND qualification
NVQ level 2 or 3 in health and social care
Essential:

Ability to work independently and as part of a team
Effective communication skills, verbal and written
Ability to record information accurately
Good organisational skills
Ability to deal with complex and challenging behaviour
Ability to demonstrate empathy
Basic IT skills
Willingness to work towards further qualifications and training as required for the role
Why join us?

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Options Autism is a leading provider of education for neurodivergent children and young adults. Our schools and homes are located across the country, providing inclusive environments in which our neurodivergent pupils are valued and supported to thrive and access the world.

Outcomes First Group

Our Vision - We believe that with a great education, every neurodivergent pupil can thrive and make their way in the world.

Our Mission - Every day we improve the lives of our pupils, their families, and local communities through a relentless focus on wellbeing and learning.

Our Promise - We are kind to ourselves and each other...We work together... and we make things happen.

Our Promise sits alongside our Vision and Mission. It describes the sort of people we are and our commitment to how we treat each other, work together, and behave.

It represents what’s truly important to us as individuals and as a team. It is easily translatable into behaviours we all practice and experience every day. It's the golden thread that runs through every leader, team and individual.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover

** New Mercedes Sprinter or Ford van provided - fully insured at no cost to you**

Job title: Delivery Driver (self-employed)
Pay rate: From £108 per day
Shifts: Flexible shifts - working up to 6 days per week (9 hrs per day)
Location: Birmingham B11 3RE

We have a fantastic opportunity for you to join us in Birmingham B11 3RE as a full-time, self-employed Delivery Driver. Be part of a hardworking logistics team delivering innovative and top-notch solutions!

Your pay rate and working hours as a Delivery Driver:

• Pay rate: From £108 per day
• Shift: Flexible shifts - working from 2 to 6 days per week (9 hrs per day and at least 1 weekend day)
• Pay every 2 weeks

Some of the benefits you will receive working as a Delivery Driver:

• Immediate start
• New Mercedes Sprinter or Ford van provided - fully insured at no cost to you.
• Full training provided
• Fuel card and uniform provided
• No Sortation - all routes are pre-sequenced and pre-mapped.
• Regular work guaranteed with set hours
• Flexible rota
• Free parking is provided at the depot for personal cars
• Incentives available based on performance

Your role as a full-time Delivery Driver:

You will be required to deliver a first-class delivery experience to all customers, delivering approximately 80 drops per day in your first week, increasing week-on-week thereafter.

Manual handling is a major part of working as a Delivery Driver - you may be required to load your own van at the start of your shift.

Requirements as a full time Delivery Driver:

• You must be aged 21 or above
• You must have a full and valid UK or EU driving licence for min 1 year
• We accept both manual and automatic licence
• You need to be self-employed
• Parcel delivery experiences is an added advantage

If you have a strong work ethic and want to be part of a hardworking logistics team, then apply today!

Challenge TRG is acting as an Employment Agency in relation to this vacancy.

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Admin Officer

Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £11.59 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Provide professional friendly support and guidance to users of online services via a variety of channels (telephone, webchat, email), in line with quality standards, to ensure the delivery of a high quality user-focused service on a daily basis and deliver a service focused on quality as well as timeliness
• Triage users to relevant services, using HMCTS prescribed service scripts and knowledge base on a daily basis, to ensure users get the right information they need at the right time, so that everyone understands what is needed and what will happen
• Jurisdiction-related administration using HMCTS predefined protocols and processes to process non-automated work
• Undertake case-readiness assessment and progress the case to the next phase, and providing information to allow users to understand what the next stage is and what they can expect next
• Identify users requiring extra/different support and undertaking basic assessment of users' Assisted Digital needs, in accordance with procedure and referring suitable cases to a third party supplier on a daily basis, to ensure users understand and can participate in the new digital process
• To handle, and where possible resolve, first contact user complaints in accordance with predefined HMCTS policy and procedures so that users feel they have been listened to and that their complaint has been handled fairly. Update the CRM system so details do not have to be repeated to a different CTSC Support Officer
• Read relevant Knowledge articles to maintain accurate and up-to-date knowledge of processes and systems, to be able to provide users with the right information, when they need it with no delay or confusion
• Proactively engage with HMCTS workforce planning / shift allocation tools to ensure business requirements are being met
• Work as part of the team in considering continuous improvements necessary for effective delivery and feeding these into the wider CI channels

Requirements:

• Able to follow well established processes and detailed instructions.
• Strong administrative skills with proficiency in Microsoft Office packages
• Excellent communication skills, both written and verbal.

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1

My public sector client is looking for an experienced Personal Assistant / Support Worker to work alongside one of their Lead Product Managers to support them with their day-to-day work. This is a temporary assignment for about 5 months, working Monday to Friday paying £14.53 per hour, full time 37.50 hours a week. This role will be supporting remotely, but a need to travel to support or attend their offices in central Birmingham may be required.

This role is a very personal role in being able to support the manager during day to day tasks and daily planning of meetings and supporting those meetings in every way possible, you would essentially become an extension of the manager in summarising, prioritising and preparing material to use, as an example.

Key tasks and responsibilities are below:

• Taking accurate notes at meetings and during conference calls - both remote and in person
• Creating and proof-reading documents, presentations and emails
• Reviewing data and checking spreadsheets for accuracy
• Supporting with email correspondence
• Using a range of software applications such as Microsoft Office, particularly Teams and its planner function, Co-Pilot, Jira, Mural, etc.
• Ad-hoc support with day-to-day work tasks
• Occasional travel to some of our office locations to attend and support in-person meetings.

In terms of experience and wider skills set, the below would be essential / desirable:

• Previous experience working as a PA/Support Worker
• Excellent communication skills - both written and verbal with an excellent attention to detail
• Experience working with a range of software packages and solutions, able to learn new applications
• A problem solver, able to develop solutions to problems and issues as they arise
• Great people skills, able to build lasting business relationships
• Highly organised, able to manage own workload and respond quickly to changing priorities
• Previous experience of the technology development sector would be useful
• An understanding and appreciation of disabilities and neuro-diversity and how they can impact on an individual's ability to perform to their best at work could be beneficial

This role will require a clear DBS to be in place, and three years referencing.

If you believe you have the experience and the skill set for this role, please apply directly. There is a fuller job description and more detail available, which can be discussed should you be short listed for the role.

Due to the volume of applications, it may not be possible to reply to everyone

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Please see the attached Job Description and Person Specification for further information regarding this role including essential criteria. **PLEASE NOTE, THIS ROLE IS FOR THE PAEDIATRIC EMERGENCY DEPARTMENT ONLY**

Learning Support Specialist
Home Based
Competitive salary and benefits

The role
In this role you will offer guidance and support to neurodiverse or disabled learners on our programmes to enable them to achieve their aspirations and goals. You will deliver effective teaching, learning and support to learners for qualifications and their individual needs

The responsibilities

• Create individual support plans tailored to learner's individual needs, considering the results of initial & diagnostic assessments.
• Motivate, enable and drive learners to achieve their goals through outstanding teaching and learning
• Deliver learning and evidence progression to meet the targets set for the learner
• Deliver engaging and creative learning to meet the needs of the learner
• Provide continuous and effective Information, Advice & Guidance to learners
• Provide pastoral support to learners as required to aid engagement & achievement of their goals
• Deliver and facilitate teaching, learning and support that encourages accelerated and autonomous learning
• Support the learning process through the development of learning resources.
• Engage and coach the learner's Employer/Mentor to provide adequate support and guidance
• Complete detailed documentation to evidence the need for Learning Support Funding
• Work collaboratively with and provide accurate updates to the appropriate delivery colleagues and support the timely achievement of the qualification
• Monitor learner's welfare, health and safety in the workplace upskilling learner's knowledge regarding
• Safeguarding, British Values, Prevent and Equality & Diversity

Your experience and skills

• Experience of and a proven track record of working with SEND learners
• Proven track record of consistently exceeding targets
• Knowledge and/or experience in delivering Safeguarding

Your qualifications

• Educated at degree level or equivalent experience
• Teaching qualification preferred but not essential

About QA:
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren't enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.

QA is headquartered in London and New York.
Learn more at QA.com

Down time

Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we'll help with finance matters

In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!
You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you'll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you'd like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Safeguarding Statement
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

• an enhanced disclosure check
• Child Barring list check
• qualification checks
• online checks
• medical fitness
• identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.


If this is what you're looking for, here are the next steps:
Hit the apply button and register on our QA website to fill out our quick and easy application form - we'll be in touch with the next steps if successful
#LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Your new company
Due to the partnership between Hays and Birmingham City Council, we are looking to recruit a Business Support Officer to join the Adult Social Care team. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives.
Your new role
As a Business Support Officer, you will be supporting the team by ensuring service agreements have been created on the system. In this job, you will also be accurately updating details on client databases, and managing various cases.
Throughout this job, you will be working closely with the adult social care team to manage records and complete any day-to-day tasks to support your colleagues.
What you'll need to succeed
You will need experience of working in a busy administrative environment where you can prioritise your workload and have excellent time management skills. In addition, you will need to demonstrate exceptional organisational skills to ensure enquiries are responded to in a timely manner. You will need to portray strong teamwork skills and show that you are a valuable team player.
In addition, this role will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary job based in Birmingham. This is a temporary contract but may be open to extension. This job is a Grade 3 position, with a rate of £13.45 (PAYE), paid on a weekly basis.
At Hays, we are here to support you developing your career and grow to your potential. Therefore, you will have an assigned consultant who will support you throughout your journey. You will have access to our exclusive training to enhance your skills as well as exclusive job opportunities in Local Authorities where you can apply these skills.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk