Total 149 Customer Service job vacancies in Birmingham, B3 2AA

As a Information Technology Specialist (INFOSEC), you will:

• Conduct risk assessment programs to identify areas of potential vulnerability in operating systems used throughout the organization.
• Gather and analyze findings; organize documentation, consult with systems users, and develop recommendations used to identify and define systems security requirements.
• Lead project teams to implement systems security programs and to integrate IT security with other disciplines.
• Provide technical advice and leadership on security aspects of network and systems design to ensure implementation of appropriate systems security applications and policies.
  
  

Starting at $103,409 Per Year (GS 13)

Your new company
Due to the partnership between Hays and a local authority within the Birmingham area, we have a new job for 4 Customer Service Assistants to join the ticketing team.
Your new role
As a Customer Support Assistant, you will be working as part of the ticketing team specifically supporting the Concession tickets. You will be looking through applications and approving them on the system for the concession tickets. Occasionally, you will be required to input information from the paper applications onto the system.
As this job is a Customer Service Advisor, you will be required to take any inbound calls from customers regarding the process of their application or any queries.
What you'll need to succeed
You will need experience of working in a busy administrative environment where you can prioritise your workload. In addition, you will need to have previous experience working in a call centre or contact centre. Furthermore, you should be able to articulate yourself well due to the nature of this role.
In addition, this job will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary role based in Birmingham. This is a three-month contract but may be open to extension. The pay rate for this job is £14 per hour, paid on a weekly basis.
At Hays, we are here to support you developing your career and grow to your potential. Therefore, you will have an assigned consultant who will support you throughout your journey. You will have access to our exclusive training to enhance your skills as well as exclusive job opportunities in Local Authorities where you can apply these skills.
What you need to do now
If you're interested in this job, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Please refer to attached Job Description and Personal Specification documents for full details of the main duties and responsibilities. The post holder willwork with an experienced team of Digital Skills Trainers to support with the provision of an efficient Digital Skills training service to the Trust. They will be responsible for supporting the day to day running of the Digital Skills Training team, handling training requests and bookings effectively and efficiently and for maintaining and updating accurate training records.

JOB DESCRIPTION for MEDICAL RECEPTIONIST RESPONSIBLE TO Deputy Manager MAIN PURPOSE To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other members of the primary health care team. To ensure enquires are promptly, efficiently and courteously handled; documents filed, recorded and distributed accurately and promptly; surgery premises kept tidy. The practice needs an experienced Medical Receptionist who can take over the administrative duties involved with coordinating patient and clinician schedules as well as bookkeeping, file management and office organisation. Were looking for a professional who believes that patients should be treated as people rather than numbers in a file, and who understands the value of compassionate service. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalised service. There are a few advancement opportunities for the successful applicant. GENERAL To work within the guidelines and policies of the Practice To ensure that statutory requirements are met at all times and to implement practice policies, as directed by the Practice Manager, Head Receptionist or any of the Partners To ensure that safe systems of work are practiced and that the agreed health and safety policies are adhered to. To be aware of the responsibility of every employee to have regard for safety for him or herself and others at work in the Health and Safety at Work Act To be conversant to with the practice fire regulations As well as the reception team there is a need to work closely with GPs, nursing and office staff to ensure the smooth running of the practice, reporting any problems encountered to the appropriate person Training requirements will be monitored by yearly appraisal. Personal development will be encouraged and supported by the Practice. It is the individuals responsibility to remain up to date with recent developments within the practice and the NHS. Participate in education and training and the induction of all members of the practice staff where appropriate It will be necessary to attend various Practice meetings as requested which may fall outside normal working hours. The only reason for not attending will be annual, study or sick leave. PRINCIPAL DUTIES AND RESPONSIBILITIES 1. Reception duties Greet patients and Respond to all queries and requests for assistance from patients and other visitors Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients Ensure patients without appointments, but who need an urgent consultation, are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date Enter requests for home visits in the diary stating reason and including relevant information and where necessary refer to the duty doctor Action requests for ambulance transportation and enter details on the computer Ensure reception and waiting areas are kept neat and tidy Scan post when required and file & code letters in the patient records Undertake referrals when needed 2. Repeat prescribing system Receive patients requests for prescriptions whether in writing, fax or e-mail; in person; over the telephone or from the telephone message service Action requests for repeat prescriptions while maintaining the Practices policy of generic prescribing and where appropriate 28 day prescribing. Report any problems and ensure that follow up action is taken to resolve such matters 3. Appointment system Ensure total familiarity with all appointment systems including regular and incidental variations Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record Monitor effectiveness of the system and report any problems or variations 5. Telephone system Receive and make calls as required answering any queries that arise Divert calls and take messages as appropriate ensuring accuracy 6. Start and end of day procedures As directed by the Reception Manager. 7. Any other delegated duties considered appropriate to the position This list is not exhaustive and new administrative duties may arise due to changes in the way the practice operates and with training you would be expected to undertake.

Now Hiring: Advanced Clinical Practitioners with Urgent Care Experience (Nurse or Paramedic)

Are you an experienced Advanced Nurse Practitioner (ANP) or Advanced Clinical Practitioner (ACP) with a background in nursing or paramedicine? We have exciting opportunities for you in the Central and West Midlands!

Why Join Us?
- Competitive Pay Rates:
- Weekdays: £45 per hour
- Weekends: £47 per hour
- Nights: £50 per hour

- Flexible Sessions: Choose from shifts ranging from 4 to 12 hours, available 7 days a week.
- Advanced Rotas: Rotas provided 3 months in advance, with opportunities to block book once established.
- Smooth Onboarding: An approval pack completed before booking sessions ensures an efficient start.

Key Requirements:
- Urgent Care Experience: Previous experience in urgent care is essential.
- Qualifications: Must hold Level 7 qualifications in Clinical Assessment, Diagnostics, and Independent Prescribing.

Must Have One of the Following:

- Master's in Advanced Clinical Practice, or
- HEE ACP Digital Badge, or
- A qualification that covers the four pillars of:
- Clinical Practice
- Leadership and Management
- Education
- Research

And:
- Level 7 qualification in Minor Illness
- Level 7 qualification in Minor Injury, or
- Level 7 qualification specific to the role (e.g., Diabetic Nurse Specialist/ACP)

Benefits of Service Care Solutions:
- Four-weekly payroll runs
- £250 training allowance
- Excellent pay rates and referral bonuses
- Specialist mental health consultants offering a single point of contact
- Frequent notifications for upcoming opportunities via text and email
- Ltd & PAYE payment options available
- Nationwide provider of mental health staff to over 40 NHS trusts and 200+ local authorities
- FREE DBS disclosures via fast-track online services
- FREE Occupational Health Check and Immunisations

Are you happy with your current agency?
- £150 Agency Switch Bonus
- £250 Welcome Bonus
- Up to £750 Referral Bonus

Interested?
To learn more, call me at 01772 208 963 or submit your CV detailing your experience to Brett.smith@servicecare.org.uk

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.


This is an exciting opportunity to join a well established and pro-active Digital Skills Training Team as a Digital Skills Training and Support Officer.

The post holder provides administrative support to the Digital Skills Training Team acting as the first point of contact for training enquiries received via online forms, email and telephone.

We are looking for a self motivated, flexible person with a can-do attitude and an eye for detail. The ideal candidate will have excellent communication skills, embrace change, enjoy a challenge, and have a good working knowledge of Microsoft Office.

Please note the role is primarialy office based at Gee House, the post holder will be required to work from the office with occasional home working.

Main duties of the job are to:
• Assist the Digital Skills Training Manager in the Department’s administration duties
• Communicate effectively with team colleagues, internal BCHC staff and external agencies
• Deal directly and pro-actively with all correspondence, including matters which are confidential or sensitive
• Work independently to resolve day to day issues
• Monitor and amend (where required) staff records on the ESR system
• Manage issues arising within the Department ensuring they are dealt with effectively, efficiently and appropriately

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Please refer to attached Job Description and Personal Specification documents for full details of the main duties and responsibilities.

The post holder will work with an experienced team of Digital Skills Trainers to support with the provision of an efficient Digital Skills training service to the Trust.

They will be responsible for supporting the day to day running of the Digital Skills Training team, handling training requests and bookings effectively and efficiently and for maintaining and updating accurate training records.


This advert closes on Monday 2 Dec 2024

Primary School Receptionist
Based in Aston, Birmingham
£13ph

Your new company

A multicultural Primary School in North Birmingham. The cover is Monday to Friday, term time only, 8am - 4.00 pm, this is a long term opportunity to start as soon as possible.

Your new role

The role will be to provide reception cover for a very busy school. The role will entail signing in visitors, inputting registers onto SIMS, dealing with dinner monies and using adsum4. You will at times be required to deal with parents who can at times be difficult.

What you'll need to succeed

You will need to have a high level of communication skills and be able to work quickly under your initiative. You will also have recent satisfactory references for carrying out a similar placement within the last 2 years. You will also need to have an up to date DBS check, the school can't accept any applicants without this

What you'll get in return

Hays Education has had an established Support Service desk in Birmingham for over ten years, providing quality non classroom based staff into schools. We also provide free Child Protection and Safeguarding Training to any candidate who is registered and working for us as part of their CPD.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join Our Team as a Male Support Worker in Birmingham!
Location: Birmingham, B17 (Just a 5min drive from Queen Elizabeth Hospital Birmingham)
Pay Rate: £11.70 per hour (£50 per Sleep-In Shift)
Position: Full-Time (37.5 Hours Per Week)
Requirements: Full UK Manual Driving Licence

Are you a professional, compassionate, and attentive individual ready to make a real difference in someone's life? Do you thrive in structured environments and enjoy supporting people to explore new interests and build independence? If so, we'd love to hear from you!

Who Will You Be Supporting?

You'll be supporting a friendly gentleman in his 30s who has learning disabilities, autism, and well-managed epilepsy. Here's more about him:

- Loves Routine: Following a clear schedule helps him feel safe and secure.

- Active & Curious: He enjoys going on walks, having carvery meals out, feeding ducks in the park, and is working towards trying new activities like swimming, visiting the cinema, and even a safari park!

- Humour & Fun: He laughs a lot and has a great sense of humour, making your role all the more rewarding.

- Family: This gentleman's family is very involved in his care—his mum often calls, and his dad loves helping out with gardening and the car, so building strong, positive relationships with them will be essential.

An attentive, proactive and encouraging team player would be a wonderful match to his support team.

What Will You Be Doing?

Your role as a Support Worker will be varied, fulfilling, and focused on improving this gentleman's quality of life. Responsibilities include:

- Personal Care & Medication: Assist with all aspects of daily living, including administering medication and helping with personal care.

- Routine-Driven Support: Follow a clear and structured routine, providing stability while remaining alert and flexible to behavioural changes.

- Encouraging Independence: Help him try new activities like swimming or visiting the cinema, always encouraging him to explore new interests and enjoy life to the fullest.

- Professional & Alert: Be attentive to his needs, follow clear instructions, and respond calmly and professionally to any unpredictable behaviour.

- Communication & Teamwork: Speak clearly and confidently, work well with your team, and communicate effectively with the family. A willingness to whistleblow or raise concerns when necessary is crucial to ensure his well-being.

- Comfortable with Water: You're happy to support swimming activities and join him in the pool when required.

You will also need to provide emotional reassurance when experiencing behaviours of distress - full positive behaviour support training is provided.

Shift Patterns

- Day Shifts: 7am - 10pm (Long Days)

- Sleep-In Shift: 10pm - 7am (Paid to Sleep)

Rotas provided in advance to support a healthy work-life balance. This gentleman leads a routine-driven life and requires 2:1 support at all times

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.


***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

**Please Note: This is All an Year Round 24/7 Service**

** Previous applicants need not apply **

Band 3 Health Care Assistant Children’s Complex Care

An exciting opportunity has arisen to recruit Band 3 Health Care Assistants. The team supports children with complex health needs in their own homes and schools. We are looking for confident innovative HCA’s to join our Children’s Complex Care team working across Birmingham.

You will participate in the provision of basic nursing care and specialist care for children who have a range of complex disabilities due to chronic disease, congenital abnormalities, trauma, or who are terminally ill and at the end of their life. The post holder will work as part of the nursing team and supporting the other members of the multi-disciplinary Team. The post holder may be required to work within the service user’s home / a hospital / hospice / school, or day centre environment depending upon their individual needs at that time

The role involves delivering care to children in a variety of settings, including home and school. The successful candidate will be trained in a variety of clinical skills such as gastrostomy feeding, suction, oxygen therapy using a competency based framework. You will received continued support in the role.

You will need a good level of basic education including computer skills and at least NVQ level 3 in a child or young adult related subject or equivalent level of experience related subject. Experience working with children who are ventilated or have complex health problems would be beneficial but not essential. It is also important the successful candidate is innovative in providing play and learning opportunities for the children.

You will need to be flexible in the community setting and a good team player and be able to develop collaborative working relationships with other healthcare professionals, services and agencies.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

For further details on the main responsibilities, please see the attached job description and person specification.


This advert closes on Monday 2 Dec 2024

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

The post holder will be based within the Urgent Care Bureau Team, and working with the Urgent Community Response Team clinically, when required. The post holder will have operational and clinical responsibility of the Urgent Care Bureau Team.



The post holder will be able to provide clinical expertise in Triage, In-reach and Virtual Wards across the Adult Community Services Division.



The purpose of the role is to work across services and with wider system



The Post holder will be expected to participate in working with secondary care, to identify and assess patients suitable for community services, and to prevent avoidable hospital admissions and facilitate early supportive discharge. The work will be undertaken collaboratively with Secondary and Primary Care, and Community Services, including Urgent Care Response, Early Intervention Community Teams (EICT), Urgent Care Bureau and other services deemed in scope.



The post holder will also attend multidisciplinary team meetings (MDT’s) to provide advice and support to the Virtual Ward (Hospital @Home) Model.

1. Work in accordance with the NMC / HCPC Code of Practice



2. Be conversant with all BCHC NHS FT policies and procedures and ensure they are correctly implemented.



3. Ensure evidence-based care is practiced and promoted at all times.



4. Manage own time effectively and prioritise workload.



5. Facilitate teaching and supervision for less experienced members of staff.



6. Promote health by collaborative working with patients and their relatives.



7. Provide support to the multidisciplinary team to enable patients to make better choices for their health and that of their families, undertaking health promotion and contributing to the prevention of adverse effects to health and wellbeing.



8. Act as a role model to and facilitate others to respect the dignity, wishes and beliefs of patients: involving them in shared decision making and obtaining consent prior to all interventions.



9. Safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.



10. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach to care.



Birmingham Community Healthcare NHS Trust (BCHC) is committed to providing dignity in care for all our patients and service users across the Trust.



All staff, workers, volunteers, students and individuals undertaking work experience/shadowing, irrespective of the role they specifically undertake, are required to adhere to BCHC’s vision, values, and professional standards.Thisalso involves working with and alongside colleagues and partners, demonstrating a duty of Candour (i.e., honesty and straightforwardness), openness and accountability in order to achieve high quality and thebest possible care outcomes for our patients, service users and the localcommunity.



1. Develop staff knowledge and skills to promote equality and diversity and address inequalities, both in employment and service delivery. Ensure specific equality objective are included in PDR’s.



2. Develop a culture that ensures that the standards of Improving Working Lives and Investors in People are achieved and maintained for all staff and that staff’s perception about their working lives are measured and improvements made.



3. Make recommendations and changes to clinical practice and participate in implementation where appropriate.



4. Demonstrate a sound understanding of Clinical Governance and Risk Management and apply it to the work situation.



5. Participate in the recruitment, selection, and retention of staff.



6. Lead and participate in undertaking surveys and audits



7. Actively participate in clinical supervision and reflective practice with all members of the multi-disciplinary team and on an individual basis.



8. Ensure staff compliance with all mandatory training.




This advert closes on Monday 2 Dec 2024

For further information about the main responsibilities please view the attached job description and person specification.

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

My public sector client is looking for a Business Support Assistant to provide first line support for the organisations stakeholders. This is currently a five month temporary assignment with the possibility of extension beyond. Monday to Friday paying £12.62 p/hr, full time 37.00 hours a week, 9.00am to 5.00pm and this role will be hybrid with the expectation of three days on site and the balance working from home.

For this role you will be responsible for supporting and providing first line support to the client's stakeholders, managing all queries via the commercial inbox, and delivering against commercial targets in relation to the business world.

Your main responsibilities will include tasks to be completed on a daily, weekly and monthly:

• Completing and managing Requisitions Approval, Supplier set Up, Commercial administration, Reporting, Spend Analysis and identification of development opportunities
• Managing queries, issues, tracking support developing Continuous Improvement solutions for the development of commercial knowledge across the Agency
• Reporting, analysis and recording of spend, performance and contract information to support Commercial Business Partners in wider Categories to deliver VFM outcomes for the Agency
• Support Commercial Back Office activity
• Support with system management, from training to implementing development opportunities
• Support the continuous improvement of the Commercial Hub and Commercial Intranet

Skills required:

• Able to prioritise workload and adapt to changeable deadlines
• Good communications in both written and verbal form
• Have the ability to maintain a high level of accuracy and apply high levels of attention to detail
• Proficient in MS applications and database processes
• Required training on client specific systems and processes will be provided

Please note this role will require a DBS check, and three years referencing.

If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Service Care Solutions are working with the Scottish Covid-19 Inquiry looking for a number of Legal Assistant to support throughout. This is a unique opportunity to support a large scale and, high-profile statutory Public Inquiry investigating Scotland's response to the COVID-19 pandemic. This role requires excellent attention to detail, due to the high volumes of documents which require rigorous legal analysis; strong interpersonal skills as you will be working closely with all members of the Inquiry; and flexibility and adaptability, working as part of a small project team, you will be expected to embrace and adapt to change as the project develops.

Contract to last until 31st March 2025. With a LTD day rate of £163.66 increasing to £165.34 from January.

Key Responsibilities

• Working with a team of solicitors and Counsel to engage in a project to consider and analyse voluminous and complex evidence for use by the legal and Counsel team in their investigations.
• Carrying out other tasks required by the inquiry, including providing cover for the wider team of paralegals.
• Attending and participating in regular project planning meetings to discuss the project, as required.

Essential Criteria

• Ability to carry out tasks independently with minimum oversight, remaining calm under pressure.
• Ability to handle sensitive and confidential information appropriately and in line with legal requirements and the ability to prioritise, organise, manage, store and retrieve information effectively
• Strong written and oral communication skills.
• Excellent analytical and research skills and experience of using these in a legal context.

Desirable Skills

• Good knowledge of Scots Law, the role would suit those with an LLB or in their final year of a Law degree. Alternatively the role may suit those with paralegal experience.

Advert closing 21st November 2025.

If you are a Scottish qualified would like to apply for the Legal Assistant vacacny, please submit your CV to Beth Kirby via email, beth.kirby@servicecare.org.uk, or via phone at 01772208969 . we also offer a referral bonus of up to £250 if you know someone looking for work.. Please pass on this information!

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme