Total 6,672 Customer Service job vacancies in City of London, London, EC2Y6AD

Are you playful and accepting, can you show curiosity and empathy?
If you can then you have something really special to offer our Children living in Children’s Homes.
If trauma brings resilience, then our Children are superheroes - they deserve the best; the best homes, the best help, the best opportunities, and children tell us over and over again, it’s the staff that matter.
We believe that we need the right people, with the right commitment, skills, tenacity, imagination, and energy in order to offer the best to our children. To do this you will be offered high quality support, training, guidance, and development and be part of a motivated and ambitious team.
Hull City Council has been on a journey of improvement and has become a leading provider of Children's Homes. We are committed to developing nurturing, high-quality homes where children can thrive and achieve their next steps.
If you want to be part of Hull's journey and make a real difference to children, now is great time to join, we have various opportunities for Care Officers to join our Childrens Homes teams on a Fixed Term and Permanent basis (Fixed Term to cover career break/secondment, for up to 2 years). Homes provide both short and long-term care and support to Children and Young People who are unable to live within their own family home.
About the role:
Our solo provisions predominantly involve those on shift caring for children who may display a range of emotional, social or behavioural difficulties, including children who may have experienced trauma, have attachment difficulties, children showing sexually problematic behaviour or at risk of sexual exploitation. They may be struggling with mental health issues and have suicidal tendencies, require specific support from our provision, or be subject to a depravation of liberty order by the courts and require a specific reduction plan to support them. Children who have experienced substance misuse or children experiencing relationship difficulties within their families and supportive networks; or young people with ASD may also require our service.
Our solo provisions are situated within Hulls local community and designed not to stand out as different to anyone else’s family home. The solo provisions are small, but comfortable and caring, creating a warm environment for those that come to reside at their new home.
Our shifts within the Solo provisions consist of a one day on/ two days off pattern – start times will vary dependant upon the manager of each solo provision. The role is to provide a highly skilled level of care to each unique young person in our homes. This will include taking the lead on shift as there are only two staff members per shift, you will be expected to work within our lone working policy and make professional safeguarding decisions that will impact both the young person and the team – this will specifically apply where there is no senior care officer present. You will also be expected to be competent in both written work and admin that is specific to the role and be able to clearly communicate any information necessary, or that needs passing on to relevant professionals. You will be expected to work proactively and positively with our complex young people in what can be a challenging and demanding role.
The solo provisions provide a rewarding environment in which working with our young people will provide a platform to help them achieve their full potential and move on positively into the next chapter of their life.
About you:We require all Care Officers to have:

A level 3 Diploma in Residential Childcare or equivalent, or the ability to complete this within two years of appointment.
Experience working with vulnerable adults or children in a safeguarding or care setting.
A strong motivation to work with Children and Young People and ability to form and maintain appropriate relationships.
An ability to work within relevant framework when assessing situations in order to make decisions and recommendations.
You must be experienced, skilled and confident to lead on all elements of care, and be able to guide and support others.

Two additional increments are payable for weekend working for permanent and fixed term staff.
Hours per week will vary, totalling 148 per month full time or 74 hours per month part time and will include long shifts and sleep in shifts. Hours will exceed 20 hours per week at times due to the rota.
We are also recruiting Casual Care Officers to work across various homes on an as and when required basis. If you are interested in casual work, please apply and state this in the additional information on the application form.
Casual roles are to cover holidays, absence and training, and do not have a set working pattern or regular hours. Due to the long shifts that may also include sleep in shifts, the ability to be flexible as to when, and how many hours you are able to work is essential. Where possible, work is pre-arranged however, there may be times when you will be asked to work at short notice. Various training courses are also mandatory, which will require you to attend over several days, during weekdays. Please contact Joe Southwell for an informal discussion around how our scheduling works and the training you will need to attend, should you be successful.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
We understand that you may have questions or want to speak to someone who already works in our homes to find out more about current opportunities, please feel free to contact Joe Southwell on 07517 186 545 for an informal chat.
Please note, these posts are not available for Visa Sponsorship, therefore all applicants must have the right to work in the UK.

Proud member of the Disability Confident employer scheme

About the role We are looking for an experienced People Operations Advisor to join our People team. The post holder will work collaboratively to provide a full advisory service across the College but will be largely based at our North Kensington Centre for Skills. This is a generalist advisor role spanning the full range of HR matters including relevant employment legislation, day-to-day HR advice and casework and the opportunity for policy and project work as required. The successful candidate will support the Business Partners to provide a high quality, efficient and timely people service; acting as first point of contact for all employee queries. You will also guide and support managers through formal processes as well as advise on policy and procedures, ensuring compliance with legal requirements. You will have excellent communication skills, both written and verbal, a solid understanding of HR data and metrics, and have experience of supporting the full employee lifecycle ensuring that diversity and inclusion is embedded in your approach.
About Morley College We have newly refurbished the North Kensington Centre for Skills providing state-of-the-art classrooms, workshops and studios for our students on a wide variety of provision that ranges from courses for 16-19 year olds to adult qualifications to short courses in creative areas like jewellery, glass and ceramics. Students and staff also benefit from an excellent performance space, the Morley Heart Gardens, Morley Gallery, Morley Radio studios, and other amazing spaces for learning collaboratively. At the heart of the North Kensington community, we partner with the Grenfell Community, Portobello Business Centre, the National Theatre, the National Trust, the Natural History Museum and others to ensure we provide collaborative, relevant and useful courses that meet the needs of those around us.. As well as joining a creative, innovative leading London College focused on social justice and providing excellent teaching and learning opportunities for all, there are plenty of other rewards for working at Morley College London: Generous annual leave allowance (30 days) plus Bank Holidays Christmas closure period Excellent pension scheme with generous employer contributions Access to an employee retail savings platform, offering significant discounts at most major retailers 100% discount on the cost of undertaking an unaccredited Morley course of your choice Season ticket loans and cycle to work scheme On site cafeterias A busy events calendar, offering you the chance to attend regular Morley creative exhibitions, student awards, dances, concerts and more A lovely work environment, surrounded by creative arts, music and friendly, helpful colleagues

Working hours: 30 hours per week
Interview Date: To be confirmed
We are looking to recruit an Assistant Support Worker to join Greig House. The service will support up to 20 Young People within Grieg House, located in Poplar, London.
The service will;

provide person centred individual support, to Young People with low to medium support needs.
follow Trauma and Psychologically informed frameworks for support provided to Young People

Young People will be referred to the service by the Housing Options and Support Team (HOST) and the Through Care Services (TCS)
Key Responsibilities: The role of Assistant Support Worker is an inspirational one and key to achieving successful outcomes for clients. As a positive male or female role model you will provide assistance with delivering a high-quality programme of support which promotes client choice and control. You will address clients support needs, enable them to make positive life choices and ultimately empower them to lead more sustainable lifestyles. You will complete day to day activities including administration tasks and reception duties to support the successful operation of the service.
The successful candidate(s) will be able to demonstrate:

Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
Good customer service, time management skills with the ability to prioritise workload
Good verbal and written communication skills
Proficient in a range of IT packages including Microsoft
Will be able to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination

Desirable attributes include:

GCSE’s including English and Maths (or equivalent)
Knowledge of Health & Safety and Safeguarding of Clients and Staff
Experience of working with vulnerable clients in a supportive setting.

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list Adult DBS Disclosure
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a Team Leader to join our supported living home in West Wickham. This is a full-time role and you would be required to work flexible across the shift rota. We require all candidates to be able drive and have a full UK driving licence for this role.

Your skills and experience working in care could be a great match for our team leader role. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism

• Relevant social care qualification or working towards

• Previous management experience is desirable along with a managemnet qualification

• Experience developing skills within a team

• Be a confident problem solver and creative thinker with good communication skills

• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

• Benefits

• On-going training and career development including professional qualifications 

• Contributory pension 

• We cover the cost of DBS checks 

• Rota's are planned in advance. 

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a two Team Leaders to join our supported living homes in Dulwich, Southwark.

• Part-time role - 20 hours per week, requiring you to work 20 hours per week working flexibly across the 24/7 shift rota (This position has a “genuine occupational requirement” covered under the Sex Discrimination Act 1975 and therefore only applications from females can be considered)
• Full time role - 37.5 hours per week, working flexibly across the 24/7 shift rota.

Your skills and experience working in care could be a great match for our team leader roles. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism
• Relevant social care qualification or working towards
• Previous management experience is desirable along with a management qualification
• Experience developing skills within a team
• Be a confident problem solver and creative thinker with good communication skills
• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

Benefits

• Basic salary equates to £14.73 - 15.35 per hour - depending on experience

• Sleep-ins paid at £60 extra (service dependent)

• On-going training and career development including professional qualifications 

• Contributory pension 

• Cost of DBS check covered by us

• Rota's are planned in advance around 4-6 weeks

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Access to Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

Looking for your next step in social care? Are you a confident problem solver, creative thinker with excellent communication skills?

We are seeking a Team Leader to join our supported living home in Canada Water, Southwark. This is a full-time role and you would be required to work flexibly across the shift rota 24/7.

Your skills and experience working in care could be a great match for our team leader role. All you need is to be a role model for excellent support, who can inspire others and enable them to achieve their goals.

The support we provide is centred around each person’s values, preferences and needs this includes developing daily living skills, accessing a wider community, personal care and medication needs. In this role you’ll also lead and support a team of support workers.

You will:

• Proven previous experience of working with people with learning disability and autism

• Relevant social care qualification or working towards

• Previous management experience is desirable along with a management qualification

• Experience developing skills within a team

• Be a confident problem solver and creative thinker with good communication skills

• Resilience to overcome challenges

Your responsibilities:

• To empower the people we support to live the lives they want to lead

• Provide great leadership and day-to-day supervision to a team of support workers.

• Assist the locality manager in the supervision, coaching and mentoring of the team.

• Provide direct care and support to the people we support and model best practice.

• Co-ordinate the daily provision of support and activities for people we support to ensure the delivery of a high quality, responsive and efficient service.

• You’ll have finances and other resources to manage, along with legal requirements and standards of care to meet.

Benefits

• Basic salary equates to £14.73 - 15.35 per hour - depending on experience

• Sleep-ins paid at £60 extra (service dependent)

• On-going training and career development including professional qualifications 

• Contributory pension 

• Cost of DBS check covered by us

• Rota's are planned in advance around 4-6 weeks

• Access to Wagestream where you can track your basic salary and additional hours earnings throughout the month and stream (access) a portion of those earnings before your monthly pay date. You can also access a range of financial support and advice, as well as save directly from your earnings.

• Shopping discounts including Blue Light card, EE perks and Costco membership 

• Successfully 'recommend a friend' to join us and you'll receive a thank-you payment 

• Access to wellbeing helplines. 

• Access to Health Cash Plan

TL_BT

Brandon Trust work alongside people of different ability so they are able to create opportunity and feel empowered to live the life they want.

All team leaders work flexible shifts to provide a 24/7 service. Successful applicants for this role will require an enhanced DBS check. 

We are an Equal Opportunities employer and welcome applicants from all sections of the community. 

None None

A client within the public sector based in Greater Manchester is currently recruiting for a Fire Safety Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to undertake all fire safety management duties, manage the FRA remedial works programme, act as the lead for property fires, liaise with GMFRS for and to work with the Building Safety Manager

Key responsibilities will include but not be limited to:

• Ensure the effective delivery of all fire safety works are completed to a high level of customer satisfaction, to a standard of legal compliance.
• Providing assurance to the Head of Design & Delivery, Executive Management team and the relevant Corporate Board and the Housing Advisory Board on all fire safety compliance matters.
• Support and advise on procurement of contractors for fire safety works, drafting work specifications and quality standards where needed.
• Participate on tender of valuation and contractor selection as required.
• Providing on going advice on the competency of contractors to undertake works and ensuring robust contract management of the selected contractors by monitoring quality of work to determine compliance with fire safety legislation and guidance.

The Candidate

To be considered for this role you will require current knowledge of relevant legislation, ideally with experience of practical application.

It will be essential to be in experiences in the below:

• organised and methodical with a logical approach to building and fire safety.
• team player who can work effectively with internal teams, external agencies and residents with the focus being on building and fire safety.
• self-starter, with great IT skills who can produce reports and statistical data that provide good information that improves understanding

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

Children's Home Manager

Service care Solution are currently recruiting for a Childrens Home Manager in Ealing.

The Children's Home Manager will lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by Deputy Managers, Team Leaders as well as the rest of the team.

Pay rate - £50,000 per annum - Negotiable for the right candidate

Main Responsibilities

As a Children's Home Manager, you will be responsible for:

• We have a passionate commitment to our young people, placing them at the centre of everything we do and as the Home Manager; you will be a key player in building and extending this commitment.

• You will lead and support a team: Deputy Managers, Team Leaders and Residential Workers and all committed to transforming lives and creating positive outcomes.

• In addition we have an in house team of Therapists providing support to staff and young people within the home.

Requirements:

• Level 3 Diploma in Residential Childcare and, be either working towards or has achieved the Level 5 Diploma in Leadership and Management for Residential Childcare
• Prior experience in residential children's homes, including at least a year with staff supervision and management responsibility.
• This role will involve some shift work plus some on call duties in the evening and at weekends. Applicants will be subject to enhanced DBS (police) checks.

Working with Service Care Solutions comes with many benefits, including:

• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years' service, plus Bank Holidays, pro-rata.
• Industry Leading training programme including Young People's right and participation, CSE, empowerment, mental health, Social Pedagogy.
• Employee Awards based on performance and length of service.

If you are interested in the Children's Home Manager, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Support Worker - Residential
Join a fun & friendly team as a Support Worker in Wallington!

Salary: £23,528
Service Type: Residential
Speciality: Autism, Learning Disabilities and Physical Needs


Search Consultancy are recruiting for a Support Workers to join a fun & friendly team a service in Wallington

This Residential Service supports up to 6 adults with autism, learning disabilities and physical needs to live independently where each person has their own room in a shared house.

As a Support Worker, you will be included in creating activities and ensuring the people we support receive a great level of care within their home. You will be supporting them to achieve their goals and aspirations - no matter how big or small they are - and to promote independence by learning new skills.

Ideal candidates for this role will be required to have excellent listening and communication skills with empathy and a positive support approach. Experience is not essential as full training and support will be given, plus the opportunities to gain in fully funded NVQ's in Health & Social Care will be provided.

As an employee , you will be entitled to a range of benefits such as:

Competitive hourly rate
Training opportunities - NVQ Level 3/5 qualifications
Opportunity to learn skills to progress
Free meals when on duty
Double Pay on some bank holidays
Access to a Blue Light Discount Card (for retail, holidays, gym memberships etc)
Free access to Employee Assistance Programme
Long Days 8am - 8pm

Due to the nature of the duties you must be a driver, have a manual driving license and have held your UK license for a minimum of 2 years.

Apply Today!

To find out more about these excellent Support Worker roles in Wallington, Surrey please call me today on 01293 848170 or email Heidi.Chapman@search.co.uk.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Please see the attached JD for full criteria and role requirements. Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes. Initially these programmes are likely to include community single point of access and inter-related community pathway development for the organisation. Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/ co-production with a wide range of stakeholders at the heart of the approach Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate Lead change management in the design and implementation of service development strategies

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

 

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

The company
A well-established business recognized for its exceptional service, quality, and expertise in the steel industry. With a national presence, they are the trusted choice in the field.
Role Overview:
We are looking for a Customer Service Officer, to join the teamin Wetherill Park on an ongoing basis (Monday Friday from 6am-2pm or 8am-4pm).
As a Customer Service Officer, you will be the frontline representative of the business. Your primary responsibilities will include providing accurate information on products, generating quotes, managing freight costs, and ensuring precise data entry for order processing. Additionally, there will be opportunities for growth and advancement as you develop your skills in estimating through training and on-the-job experience.
Key Responsibilities:

Provide accurate information to customers regarding products, specifications, and prices within pricing guidelines.
Generate accurate quotes for customers while maintaining appropriate margins.
Ensure freight charges are applied

... Click here to view more detail / apply for Customer Service Officer

We have an exciting opportunity to provide leadership and operational management of cleaning sites across New South Wales as a Client Services Manager, employed on a Full time basis. This position is based out of Sydney  - our head office is based in Macquarie Park however we have sites located all over New South Wales.
This challenging and exciting role will see you provide leadership to oversee the day to day operations of our New South Wales sites and maintain client relationships.
The Position:

Resolve customer complaints and employee concerns
Oversee day to day operations at the various sites
Manage and lead a dedicated cleaning team
Ensure employees adhere to health and safety practices
Perform administrative functions, including incident reporting
Requires self motivation and integrity to work autonomously
Delivery of excellent customer service and positive communication to

... Click here to view more detail / apply for Client Service Manager

Our client is a leading insurer with an enviable reputation in the industry. Due to growth, they are looking to appoint a new team member to their call centre team. This permanent role, with plenty of opportunity for career advancement, is a fantastic opportunity to get your foot in the door to the booming financial services industry. In addition to market leading training, you will have the opportunity to gain your RG146 qualification, all paid for, in your first 12 months of employment as well as enjoy a hybrid working model working 2 days from home after the initial training period.
  
Your key responsibilities will include:


Be the first point of contact for clients who are seeking information, updating their policies or wanting product advice. This role is low volume and high service, no call time pressure.
Engage in active listening to understand the needs of
... Click here to view more detail / apply for Call Centre Consultant

You are curious and enthusiastic, with a true passion for data and analytics
We are a high performing team with a passion for using data to better manage risk.
Together we can lead the delivery of world-class data, analytics and technology capabilities to improve the financial wellbeing of our customers and communities and really make a difference.

Do work that matters
You will join the Risk Data Insights and Analytics (RDIA) crew within Risk supporting our Customer Spend Analytics product. This product has the vision to use customer data to help the bank make better risk decisions. The squad regularly provides key insights to senior management including external public disclosures and Board reporting. The squad is driving innovative ways to use spending data to drive better credit decisions. 
See yourself in our team
Risk Management is responsible for developing and deploying the ... Click here to view more detail / apply for Senior Manager Customer Behavioural Analytics