Total 755 Customer Service job vacancies in Colchester, Essex, CO4 9QN

What skills and experience we're looking for

About the Role

Come and join the lively and dedicated team at our popular school. We are seeking to appoint an enthusiastic LSA with experience of working with children in a school setting - ideally as an LSA. We offer an extremely supportive community and a full range of professional development opportunities. Our children deserve the best, so if you are passionate about supporting our staff and children with our high expectations then we would love to hear from you.

The successful candidate will need to:

• be passionate about learning
• possess school-based experience of working with children
• be passionate and keen to work with children
• excite and inspire our children
• promote high standards and challenge
• work as a flexible member of a team
• display energy, imagination and initiative
• manage the physical demands of a busy role working with active children

What the school offers its staff

As part of Portico Academy Trust, Friars Primary School can offer you:

• A friendly and supportive atmosphere where everyone is valued and everyone matters
• A nurturing environment with wonderful children who want to learn
• High quality professional development
• Opportunities for cross phase work
• Support and collaboration across our Trust
• A well-resourced school

Visits to the school are welcomed and encouraged. If you would like to learn more about Friars, please contact our school office who will book a time for you to come and see us. Tours of the school will be with a member of our Senior Leadership Team.

Further details about the role

Closing Date:Monday 2nd December 2024, midday

Interviews: Friday 6th December 2024

For further details or an application pack, please contact Mrs Rebecca Sanderson, Director of HR, Portico Academy Trust, Ronald Hill Grove, Leigh-on-Sea, Essex SS9 2JB

Telephone: 01702 987890 x310

Email:recruitment@porticoacademytrust.co.uk

Please include a cover letter with your application form, commenting on how you feel you meet the person specification criteria and providing an insight into your relevant experience.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All appointments are subject to an enhanced DBS check and shortlisted candidates should be aware that the school will consider carrying out online searches as part of the due diligence on short listed candidates.

Application Documents

Support Staff Application Form

LSA Job Description

LSA Person Specification

Application Email

Email:recruitment@porticoacademytrust.co.uk

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

For full details of the responsibilities and duties of this role please see the attached job description.

Night Support Residential Worker

Permanent, Full Time

£31,713.50 to £40,470.30 Per Annum (including allowance)

Location: Colchester

Closing Date: Sunday 1st December 2024 at 11.59pm

Are you interested in working with children and young people to make a difference in their lives? If so, then this could be the right opportunity for you.

It is an exciting time to join Essex County Council as we invest in and expand our residential provision. New Farm Road is a newly refurbished short-term home for up to five 12-17 year olds, and working as part of a multi-disciplinary team around the child you will support them to develop the skills and resilience to return to their families, or onto longer-term care.

Being a Night Support Residential Worker requires a special kind of person. Your main focus will be on providing nurturing therapeutic care to children who have experienced trauma, supporting and caring for them as a parent would, and each shift brings unique experiences, filled with both highs and lows.

Previous experience of working in a children's home, would be beneficial however there are many skills that you might have that would make you suitable for the role. It is important to be open minded and have a flexible and adaptable attitude and be able to manage challenges with a calm and patient demeanour. You will have an ability/willingness to understand and manage challenging behaviour including aggression and violence using a range of de-escalation techniques. You will also need to have effective written and verbal communication.

If you don't already have a Level 3 Diploma in Residential Childcare you will need to complete this within 2 years of starting employment. We will provide you with all the training you need for the role along with good quality, regular supervision. This, together with the right attitude and access to a full in-house induction, will enable you to start your career with Essex County Council with confidence.

You will work an average 37 hours a week with shift times being 9.15pm to 7.15am and you will have every other weekend off.

The salary quoted is made up of a basic salary of £24,395 to £31,131 Per Annum and a guaranteed additional allowance of 30% (£7,218.50 to £9,339.30 Per Annum), paid monthly, alongside your basis salary.

If shortlisted, you will have an interview to explore the detail you provide in your application and give you an opportunity to discuss the role and ask any questions.

Due to nature of this role any applicants need to be at least 21 years old in order to undertake this post.

Customer Services Officer

Braintree, Essex

£12.70 per hour

37 hours per week

Temporary, 3-month contract

We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, to cover up to 3-month secondment, covering the hours of 8.30am to 5pm.

Working as part of a busy team, you will provide a front-line service to customers and staff - in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.

The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.

We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.

You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team.

Grades A-C, or equivalent in English and Maths are essential.

At this current time our team is working a hybrid pattern i.e., a mixture of office and home working.

Care workers required to visit vulnerable people in their homes. Experienced in the role or willing to train for the right candidate.
We have Full time and part- part-time and nights and weekends available.
Full UK driving licence required mileage paid, good rates of pay You will have the opportunity to progress in your role with continued professional development programmes with the company
For a informal Discussion to find out more please call our friendly team.

For full details of the responsibilities and duties of this role please see the attached job description.

Service Specialist (Automotive)
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a Service Advisor role within a premium or luxury automotive sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

We are Registered Children's Home based in Romford, Little Maples is registered to accommodate 4 young people of mixed gender aged 5-18 years old with social, emotional, behavioural and complex needs.

We are looking to recruit Young Persons Support Workers and bank staff in Romford to join us and support us to grow our services further with development opportunities as the company expands

Job descriptions and person specifications are available on request to review the requirements for this role.

Excellent rates of pay and company training package.

Starting Salary will be £11.50 per hour -£12.50, however pay grade may be subject to experience and qualification.

Desirable
NVQ 3 Health and Social Care, Or Diploma Level 3 in Residential Child Care or equivalent.

Essential

Driving License, able to work evenings, weekends on a shift rota pattern

1. To assist in the smooth running of the home, being part of a multidisciplinary team promoting a warm, caring, safe and enjoyable environment.

2. To have responsibility for safeguarding and promoting individual rights, providing good quality care which is free from oppression and where differences are respected and valued.

3. To assist in providing a safe, structured, caring environment for young people, by helping to settle them at night and supervising them during the night.

4.To ensure domestic standards such as cooking, cleaning, washing up, loading the dishwasher and similar are set and monitored in such a fashion as to set a good example to the children.

5. Maintain a clean and safe environment; ensure that the physical state of the building is maintained to a high standard and that all repair/maintenance problems are reported promptly.

5. To manage challenging behaviours safety, in a way that protects and maintains the rights of the young people.

6. To maintain accurate and up to date records of e.g. residents, callers, etc. and produce written reports to adhere to Lavender Grove Cares Policies and Procedures with particular note to Safeguarding, Whistle- blowing, Complaints, Equality and Diversity.

7. Promote and actively encourage the delivery of a safe, structured and nurturing environment, promoting the young person’s independence and developing their life skills.

8. To assist and supervise in the continual assessment of the needs of the children and young people and to identify and prepare specific development plans to ensure the most appropriate service provision.

9. To contribute to the development of appropriate relationships with and between staff, young people and other stakeholders.

10. To engage in the implementation of additional techniques and practices supporting improvements in child-care.

11. Encourage positive development of each Child/ Young Person’s interests and attitudes.

12. To promote, safeguard and protect the welfare of each Child and Young Person.

13. Establish and maintain positive and trusting relationships with the Young People that will promote their sense of security.

14. Provide firm, consistent and fair boundaries in respect of their behaviour and employ appropriate and agreed sanctions.

15. Ensure that appropriate medical help is provided in line with individual care plans/ cases of illness and accidents.

16. Promote the development of an emotionally and physically healthy lifestyle for Children and Young People.

17. Assist Young People in the development and sustaining of positive social networks with adults and other peer groups.

18. To participate in group activities and group holidays if suitable.

19. To assist in the provision/preparation of meals in the home.

20. To assist and support our Young People through the process of leaving care.

21. Encourage our young people to develop their full educational and vocational attainment.

22. Observe and assess the behaviour of our Young People in our home, using formal and informal keywork sessions to aid positive self-worth and identity.

23. To engage in and supervise night-time care practices, creating an accepting environment conducive to the positive personal development of each Young Person.

Job Types: Full-time, Permanent

Pay: £23,400.00-£25,350.00 per year

Benefits:

On-site parking
Schedule:

Night shift
Overtime
Application question(s):

Do you have a Current DBS and is it on the Update Service?
Do you have a full Driving License ?

Full job description
We are seeking a dedicated and compassionate Team Leader to join our team at Lavender Grove Cares Residential home in Romford. Our mission at Lavender Grove Cares is to provide a caring, stable safe and happy environment for our children and young people .Here at Lavender Grove we like to think of ourselves as a family.

As a Team Leader you will play a critical role in providing care, guidance and support to children in a residential setting. You will be responsible for leading a team of support workers and ensuring the well-being and safety of the children under your care.

Responsibilities :

Lead a team of support workers, providing guidance, support and supervision.
Delegate tasks and responsibilities to team members effectively..
Foster a positive and inclusive team culture, promoting collaboration and professional development.
Care and support:

Ensure the physical, emotional and social well-being of children in our residential home.
Develop and implement individual care plans for each child, taking into consideration their unique needs and preferences.
Safeguarding and Risk Management:

Ensure adherence to safeguarding policies and procedures, promoting the welfare and protection of children.
Assess and manage risks within our residential home environment, implementing appropriate safety measures.
Respond effectively to incidents and emergencies, following established protocols.
Collaboration and communication:

Collaborate with external agencies including social Services and educational establishments, to ensure the holistic care and and development of children
Participate in team meeting, case conferences and training sessions to share information, discuss strategies and enhance professional knowledge.
Qualifications and skills

Minimum of 2 years experience working in a similar role within a children's residential home or related setting.
A relevant qualification in Children's Health and Social care.
Strong leadership skills and the ability to motivate a inspire a team.
Excellent communication and interpersonal skills, with the ability to build positive relationships with children and colleagues.
Knowledge of child development, safeguarding procedures and relevant legislation .
Ability to remain calm and composed in challenging situations and make sound decisions
Flexibility to work shifts, including evenings, weekends and holidays, as required.
We offer a competitive package with benefits, along with opportunities for professional growth and development within Lavender Grove Cares.

If you are passionate about making a positive difference in the lives of children and have the necessary skills and experience, we encourage you to apply for this rewarding position.

This job description may be amended from time to time, to take account of changing trends in social care relevant legislation, together with Employment Law, feedback from our stakeholders including our children and young people and regulatory bodies.

The recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicants will be appointed subject to references, enhanced DBS (which should also on the DBS update service). and screening. Changes to personal circumstances which may affect this must be notified to a senior manager immediately.

Job Types: Full-time, Permanent

Pay: £25,350.00-£27,300.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Health & wellbeing programme
On-site parking
Referral programme
Schedule:

15 hour shift
Day shift
Education:

Certificate of Higher Education (preferred)
Experience:

Residential Childcare: 2 years (preferred)
Support Environment: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
NVQ level 3 in Health and Social Care (preferred)
Child Workforce DBS on the update service
Driving license

Field Care Supervisor - (Social Care)
Salary: £28,937.70 per annum
Location: Travel required across West Essex
Contract: Permanent Full-Time, 37 hours per week
Shifts: between 7am – 8pm, 5 days working including weekends

Are you a care professional looking for your next career move?

Do you have a passion for helping others and making a difference to someone’s life?

Join ECL as a Field Care Supervisor known internally as a Trusted Assessor and become an integral part of ECL’s West Essex team.

Engage with customers to maximise their independence and achieve individualised goals by carrying out initial assessments, outcome focused support planning and subsequent customer reviews in a variety of settings.

This is an exciting opportunity to really embed yourself into the community; gaining and maintaining a comprehensive knowledge of local resources. Work closely with our integrated team of health and social care workers, as well as other external health professionals, to maximise the support available to our customers.

Full induction and training provided with ongoing support.

To succeed in this role, you need:

To hold QCF Diploma or NVQ Level 2 in relevant area – willing to obtain Level 3
Experience of working in Care
A driving license and use of personal vehicle for work purposes
To be confident travelling around the Essex area
An enhanced DBS Check – this can be arranged through ECL if needed
Exceptional communication skills
The ability to build and develop strong relationships with stakeholders
Solid IT skills
The ability and confidence to work independently and manage your own time
A proactive, adaptable and customer focussed work ethic
What we can offer you:

24 days pa plus bank holidays, increasing with length of service
Annual Performance Review, performance related pay and bonus
Business mileage paid at 45p per mile
Contributory Pension Scheme – ECL match up to 6% Employee Pension contributions
Healthcare Cash plan (including reimbursement for dental, optical and chiropody plus much more)
Reimbursement of professional subscriptions
Excellent Career development with access to paid for qualifications
Free DBS check and renewals (if required)
Up to £1500 Refer a friend scheme
Take the next step in your career and become part of the ECL team.

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.

Proud member of the Disability Confident employer scheme

Personal Adviser - Leaving and After Care

Permanent, Full Time

£30,931 to £35,362 Per Annum

Location: Harlow

Closing Date: Sunday 24th November 2024 at 11.59pm

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

The Team

Leaving and Aftercare Teams focus on achieving the best outcomes for young people aged 16 - 25 who are in care or have left care. The teams are made up of social workers and personal advisors, mental health co-ordinators and targeted youth advisors, and they all have opportunity to undertake focused work with young people. They look to maximise the potential of young people who remain in care by working with providers, other agencies, and partners. For those who have left care, our teams continue to offer advice, information and help to enable young people to live independently - and to access education, training, and employment.

Job Purpose

To support young people who are leaving care. To consider all the important components that make up their individual lives in order to maximize their life opportunities and reach their full potential.

Key Accountabilities

• To give practical, personal, and emotional support to young people in order to meet assessed need; to maintain and promote their health, physical, emotional development, and wellbeing. This may include domestic tasks and transporting where necessary.
• To specifically support and advise young people leaving care in key areas including health, benefits, education, training, employment, accommodation/housing and personal well-being.
• To facilitate, directly and indirectly, the assessment of need, engaging with the ongoing monitoring and reassessment of need, engaging with the ongoing monitoring and reassessment of need over time.
• To identify and support young people to overcome barriers to learning.
• To enable and empower young people to make decisions in their lives and to self-advocate
• To advocate on behalf of young people who do not have the skills to do this.
• To facilitate the construction of a Pathway Plan, from the assessment which establishes a viable response to established need over time.
• To develop Personal Action Plans with young people.
• To encourage young people not only to fully engage with developing their individual plans, but to participate in the development of the service as a whole.
• To be prepared to work in a variety of ways, as well as direct work with individuals, for example in groups and running "drop ins" etc.
• To work alongside colleagues both within social services and from other agencies, and to engage with significant people in the young person's life (members of the family, community etc).
• To support young people through times of major transitions from childhood to adulthood.
• To liaise with others involved to ensure that assessed needs are met within the agreed plans for the child or young person in a timely way.
• To build up effective interagency networks and have an understanding of voluntary and statutory agencies as well as an awareness of opportunities within the local community.
• To maintain records and write reports as required in accordance with directorate policy and procedures.
• To carry out a range of practical tasks to assist young people with both planned and unplanned activities.
• To attend meetings as required by the line manager, e.g., reviews, planning meetings etc.
• To maintain an awareness of relevant information and resources that may assist children, young people, and their carers.
• To keep abreast of practice developments through reading and attending training courses.
• To be aware of Essex Child Protection Guidelines.
• To carry out any other appropriate duties that may be required commensurate with the grade of the post.

The Experience You Will Bring

Essential:

• Experience of working in a supportive relationship, with young people
• Experience in working creatively with in various ways young people including young parents
• Previous work experience in either a paid or voluntary capacity working with children, young people, and families
• Experience in collaborating with other professionals and agencies for the benefit of the client

Desirable:

• Experience of housing, employment, and training issues for young people
• Knowledge of adolescents and adolescent issues
• A commitment to working relationships which promote and support the clients' developing independence
• A commitment to one's own personal and professional development.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency.

The National Park Service (NPS) is looking for temporary employees to work on Engine crews in California. For more information on the Types of Crews, click here

A Wildland Firefighter (GS-03) is an entry level member on a wildland fire crew. Performs assignments such as developing a working knowledge of fire suppression and fuels management techniques, practices, and terminology; may assist in more specialized assignments such as backfire and burnout, mobile and stationary engine attack.

A Wildland Firefighter (GS-04) is a trained wildland firefighter. May be assigned to carry out specialized assignments such as tree felling, backfire, and burnout operations; utilizes a variety of specialized tools, equipment and techniques while actively managing wildfires. May be required to operate light vehicles and 4X4s.

A Wildland Firefighter (GS-05) is a trained and experienced wildland firefighter performing all aspects of wildland and prescribed fire operations including preparation, ignition, monitoring, holding and mop-up. Gathers and considers information on weather data, topography, fuel types and fire behavior in responding to wildland fire incidents. May be required to operate light vehicles and 4X4s.

Locations for these positions are:
Essex, CA (Mojave NP&P)
Yucca Valley, CA (Joshua Tree NP)

For contact information and housing availability, visit Fire Contacts on the DOI FIRES website. To view a list of contacts by agency, select California.

For more information about temporary fire positions with DOI, go to the following link: https://www.firejobs.doi.gov/.

Starting at $17.56 Per Hour (GS 3-5)