Total 464 Customer Service job vacancies in Coventry, CV1 1AF

1. Implement and maintain manual and electronic information and filing systems. 2. Booking ambulance patients in and back out through the Patient Transport Services. 3. Booking interpreters required for future appointments through the Language Line service. 4. Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place. 5. Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required. 6. Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post. 7. Support new team members by demonstrating and explaining routine dept practices and procedures. For further details of the job role please see attached job description.

Research and Development Undertake surveys or audits (e.g., reception volume / traffic) as necessary. Ensure other admin staff undertake this as required. Complete staff surveys Physical Effort Frequent sitting or standing in a restricted position Word-processing and inputting data. Repetitive movements as required for data input Work will be predominantly office based although travel to support services taking place at other Trust locations may be required Mental Effort Predictable concentration (e.g. for transcribing) Ability to check own work Ability to pay attention to detail where there are unpredictable interruptions to the work pattern Typing complicated documents Ability to work under pressure and deal with stressful situations Support the team handling appropriate customer complaints in relation to the service, escalating formal complaints to a Band 5 Senior Admin Lead if appropriate and liaising with other relevant departments and agencies For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements. If you have any questions, please contact Dominic Woods / dominic.woods@uhcw.nhs.uk Please see attached Job description and person specification for full details of roles and responsibilities.

Experience in a customer care facing environment that you can evidence within your application. Excellent communication skills and be able to demonstrate an attention to detail. Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential. The post is part time Be reliable, professional and adaptable to excel in an ever-changing environment Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills Experience of Using EMIS/Docman and ACCruX

For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements. If you have any questions, please contact Helen Harrison / Helen.Harrison@uhcw.nhs.uk Please see attached Job description and person specification for full details of roles and responsibilities.

Job Role: Senior Care Assistant
Location: Coventry
Hours of work: 5 days over 7 (shifts from 730am to 930pm)

Hourly rate: £13.00

Are you passionate about providing exceptional care to individuals living with dementia? Do you thrive in a supportive and inclusive environment? Look no further! I have partnered with a highly-rated care service in Coventry to recruit a dedicated and experienced Senior Carer to join their team.
Your new service:

• Specialises in dementia care and support, creating a safe and nurturing space for their residents.
• Their commitment to excellence has earned us a stellar reputation in the community.
• Values teamwork, compassion, and continuous learning.

Role Overview: As a Senior Carer, you'll play a multifaceted role, blending leadership with hands-on care giving expertise. Here's what you'll do:

1. Leadership: In the absence of higher management, you'll maintain the smooth operation of our home. Your pivotal role ensures that our residents receive the highest standards of care, especially crucial in dementia care.
2. Personal Care: Provide compassionate and personalised care to our residents, assisting with daily activities, medication management, and emotional support.
3. Team Collaboration: Work closely with our care team, volunteers, and external professionals to create a holistic care plan for each resident.
4. Observation and Reporting: Monitor resident's well-being, noting any changes and promptly reporting concerns to the management team.
5. Empathy and Respect: Show empathy, patience, and respect to residents and their families, fostering a warm and welcoming environment.

Qualifications and Skills:

• Experience: You should be a skilled senior or very experienced carer seeking their next challenge with a background in the care and support for vulnerable adults.
• NVQ 2 or Equivalent: A relevant qualification in adult social care is essential.
• Communication: Effective communication skills are essential for collaborating with residents, families, and colleagues.
• Compassion: A genuine passion for improving the lives of those living with dementia.

For your extensive skills, qualifications and experience, you will receive:

• A hourly rate of £13
• Christmas and loyalty bonuses
• Overtime available
• Internal progression opportunities
• Free on site parking
• Accredited training and development.

For immediate consideration, please click apply now.

The post holder will: Work closely with medical and nursing staff to improve the pharmaceutical care of patients requiring palliative care and end of life services. Work with and support the Myton Hospice Palliative care pharmacist based at UHCW. Support the Pharmacy team to improve knowledge of palliative care as a speciality and review patients referred to the Palliative Care team at UHCW. Be responsible for all aspects of Medicines Management within palliative care and end of life services at UHCW NHS Trust and have an overarching medicines management role within palliative care across Coventry and Warwickshire. Lead on the provision of education to healthcare professionals in the pharmaceutical aspects of palliative care and end of life services across the above care settings. Develop policies, guidelines, conduct audits and perform research relating to the use of medicines within palliative care and end of life services. Support the Quality, Innovation and Patient Safety aspects of Palliative Care at UHCW to ensure care is outstanding and continually improving. Role-specific duties 1. Provide a comprehensive clinical pharmacy service for palliative care patients at UHCW NHS Trust, attending board rounds and multidisciplinary team meetings. 2. Support a comprehensive clinical pharmacy service for palliative and end of life care patients across Coventry and Warwickshire by acting as pharmacist representative on the C.A.S.T.L.E. (Care and Support Towards Lifes End) expert advisory group which represents clinical providers of palliative and end of life care across Coventry and Warwickshire. 3. Provide pharmacy representation and input into other relevant groups such as the ICS EOL working group, the West Midlands Specialist Palliative Care Audit and Guidelines Group (SPAGG) and the Central England Palliative Care Pharmacy Group. 4.Provide strategic guidance on clinical pharmacy issues relating to palliative and end of life care services and provide professional pharmacy leadership in this area of care 5. Proactively influence safe and cost-effective drug therapy with other senior clinical staff within palliative care and end of life services. This will include performing new drug evaluations, financial reporting and development of policies. 6. Identify areas where improvements in both quality and cost effectiveness of pharmaceutical care and prescribing may be encouraged, and influence others to incorporate this for the benefit of the wider health economy. 7. Work with senior staff in palliative and end of life care services to review policies and procedures to ensure safe and effective handling of medication. Ensure policies and procedures comply with existing legal requirements, best practice, national and local guidelines and CQC Requirements. Undertake risk management and conduct audits relating to supply, storage and administration of medicines. 8. Lead, develop and deliver education and training in the pharmaceutical aspects of palliative care to other healthcare professionals. To encourage and cultivate an environment of clinical and practice-based research and audit. To contribute to current and future research and audit projects associated with the use of medicines within palliative care. 9. To practice as an expert practitioner, providing advice and consultancy to patients, healthcare professionals and other agencies relating to pharmaceutical aspects of palliative and end of life care. Please see the Job Description for the full details.

Facilitate all internal communication processes in relation to patient safety and risk ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale. Liaise and effectively communicate at all levels using written, oral and electronic methods to publicise activities; using tact and sensitivity to deal with difficult issues as required. Liaise with a wide variety of stakeholders to enable the delivery of a timely and comprehensive patient safety & risk programme. Provide high level administrative support to the patient safety and risk team, by assisting with aspects of activities including incident reporting, investigations, alerts, data collection, analysis, report preparation and dissemination of outcomes, as instructed and in line with the grade and nature of the post. Carry out ad-hoc analysis of data as requested by staff throughout the Trust ensuring an understanding of the data provided and advising of its appropriate use as needed. Develop and sustain systems and processes to allow the Trust to monitor and measure its assurance against external standards pertinent to the role and functions of the team. Support the head of patient safety in co-ordinating responses to internal and external stakeholders e.g. outlier alerts, assurances. Maintain high data quality standards by ensuring that data entered onto Trust and external systems is accurate, complete and up to date. Responsible for the implementation and maintenance of efficient office management systems/procedures to enable the function to deliver efficient and effective services. Manage time and workloads across the different aspects of the role, ensuring internal and external deadlines are met. Develop an understanding of patient safety and risk activities becoming experienced in methodology and facilitation. Develop and maintain systems and processes for the management of patient safety and risk documentation, such that it is up-to-date, maintained in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. Compile and disseminate information to support patient safety and risk developing a range of presentational and reporting styles, including maintenance of any intranet website information. Obtain information from internal and external sources to improve the robustness of patient safety and risk activities. Provide support in the delivery of training activities, including arranging dates, venues, booking attendance and publicity to relevant staff throughout the trust. Support the Head of Patient Safety by facilitating and preparing training materials. For further details of the job role please see attached job description.

Job Description Please refer to attached Job Description & Person Specification for further details.

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024

Live-in Carer
Up to £141 per day - Full-time

Taking care of everything
We’re Oxford Aunts and we’ve dedicated our life’s work to helping people stay in the home they love since 1967. For over 50 years, we’ve grown our live-in care specialism and our ways of working to support the lives of the people we care for and the people who look after them. Join us and you’ll discover how our community of colleagues are always there
for each other. And the relationship you build with the person you care for will give real meaning to the work you do.

Please note you must already have the right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa or those with a skilled worker visa.
Enhancing your life
Because you take care of everything in the home, we take care of everything for you. Enhancing your life with work patterns and benefits that make a massive difference to your lifestyle, health and wellbeing. We will recognise and appreciate the dedicated efforts of our care assistants by offering rewards for your hard work.

Great rates of pay – you could earn up to £141 per day
Annual salary review
Generous rest time in placement
A welcoming community - join a team that operates like a family, where every member is appreciated and supported
Blue Light Card - giving you access to lots of discounts to both online and highstreet retailers
Free induction training with opportunities to further develop your
knowledge through our ongoing training courses
Supportive environment - enjoy a workplace that encourages personal and professional growth, with mentorship and training opportunities
Local 24/7 support from our experienced team
Receive pay weekly
Double pay on bank holidays
Free DBS check
Free, confidential telephone line (Employee Assistance Programme) supporting you in times of need
We’re a Disability Confident Employer - ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations
We offer longer placements and flexibility to fit your work pattern around your lifestyle choices
Open door policy - come to the office to see us and enjoy a free refreshment

This is meaningful work
As a live-in care specialist, you’ll provide companionship and support with personal care, domestic tasks and housekeeping (cooking, washing,ironing, vacuuming etc), so your client can live well in the home they love.

What you’ll need:

No experience required - We provide all the training you need to succeed
Or, you may have worked as a live-in carer, domiciliary carer, care assistant, support worker, healthcare assistant or similar and are looking to further develop your skills
Good communication skills and ability to maintain clear and accurate records
To be reliable, compassionate and enthusiastic
Experience of working under pressure and staying calm in difficult situations.
Eligibility to work in the UK
As this is a live-in position you will need to commit to living with your client for a minimum of 10-12 weeks at a time, although many of our Carers choose to stay in their placements for longer periods before having an extended break
You must be flexible to travel to your client placement

Taking care of everything
If you like the idea of live-in care, we’ll take care of everything to make sure you’re supported and rewarded in everything you do.

Oxford Aunts is part of a family of home care brands in the UK, including The Good Care Group, Cherished Home Care, Prestige Nursing & Care and Comfort Keepers (Ireland).

A Vacancy at Coventry and Warwickshire Partnership NHS Trust.


We have an exciting opportunity for a Band 5 Mental Health Nurse to join the Memory and Assessment service team based in Coventry.

The successful candidate will be able to demonstrate that they can work effectively as part of a multi-disciplinary team using evidence-based approaches in the delivery of interventions. This includes key working a caseload of service users under supervision from the senior nursing team.

We are seeking candidates who have experience of working in mental health settings who have a keen interest in working with older adults, are innovative, dynamic and are looking to develop their clinical skills. They will be able to demonstrate good verbal and written communication skills and exhibit behaviours that reflect Coventry and Warwickshire Partnership Trust vision and values.

The successful candidate will receive support, managerial and professional supervision from the line managers in the service. Peer support and CPD opportunities are also available and actively encouraged. The post is a substantive position and would be a developing role for a newly qualified band 5 preceptee.
• You will have responsibility for the day-to-day delivery of the service to individual clients and their families and carers via a range of evidence-based interventions.
• You will be required to deliver specific interventions in line with the treatment pathway.
• You will develop your assessment skills by working with experienced clinicians
• Generate options including modification or alternatives to planned intervention to meet clinical need as appropriate.
• Agree course of action with those responsible for performing the interventions including supporting junior staff.
• You may be required to provide supervision for Nursing Associates and support workers in the team.
• You will carry out reviews, assessments and plan care delivery for individual service users within the framework of the current Care Programme Approach
• Enable service users to choose and take part in activities that are meaningful to them. These may include self care, education, recreational and work activities.
• Participate as part of the multi-disciplinary team implementing, evaluating and reviewing all aspects of the service users’ care
• Advise, inform and support on the physical health and wellbeing of individuals (services users, their family, their significant other) in a holistic way.
• please review the Job description for more information on the role

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

We are a developing service embracing the changes in Coventry and Warwickshire partnership trust . We are dedicated to providing excellent service in line with our trust values and are committed to ensuring an inclusive and collaborative working environment within the community and inpatient services.

As a teaching trust you will have the opportunities to enhance your skills and progress your career in nursing including access to a robust preceptorship programme

Please see Job description and person specification for detailed information about the role for Band 5 Community Mental Health nurse in CWPT.


This advert closes on Sunday 29 Sep 2024

Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management anddischarge/referral/transfer of the patient and offers health promotion strategies where appropriate. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. For further details of the role please see the attached job description.

Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate. Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis. Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team. Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management anddischarge/referral/transfer of the patient and offers health promotion strategies where appropriate. Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based. For further details of the role please see the attached job description.

We are a developing service embracing the changes in Coventry and Warwickshire partnership trust . We are dedicated to providing excellent service in line with our trust values and are committed to ensuring an inclusive and collaborative working environment within the community and inpatient services. As a teaching trust you will have the opportunities to enhance your skills and progress your career in nursing including access to a robust preceptorship programme Please see Job description and person specification for detailed information about the role for Band 5 Community Mental Health nurse in CWPT.