Total 434 Customer Service job vacancies in Coventry, CV1 4FS

Handling all aspects of patient appointments Maintaining an shared inbox Working to tight deadlines To communicate effectively Inputting data in a timely and efficient manner Confidentiality of patient information Scanning and uploading documents

Responsible for booking appointments Input E-Referrals and ASIs are managed appropriately Admit and Discharge clinics Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures. Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users. Support with ongoing training programs. Deal with incoming and outgoing post For further details of the role please see the attached job description

Providing R&D Project Management administration for R&D Projects and throughout the project life cycle. Supporting several areas of work concurrently with the assigned project or programme and manage competing demands. Managing the team incoming email inbox and using their initiative to deal with emails appropriately. Working autonomously with effective time management skills to manage own workload. Acting as a point of contact and passing on relevant information to appropriate team members sensitively and autonomously. Ensuring that all project and programme documentation is shared and accessible across the team. Engaging with key stakeholders and staff, were necessary, to ensuring all project plans, actions, risk logs and trackers are kept up to date. Undertaking the storing, configuration and management of electronic data. Scheduling and arranging meetings, preparing agendas and taking accurate and concise minutes and distributing them. Organizing and planning related events, meetings and training courses as necessary. Working autonomously on a day-to-day basis, providing cover for all matters of day to day administration, including taking the initiative to ensure necessary follow-up actions are undertaken. For further details please see the attached job description.

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.


To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi-disciplinary team to achieve operational excellence.

Act as a point of contact for the clinicians and nursing staff in the Virtual Fracture Clinic, making appointments, checking in and out patient appointments, Transcribing Trauma Clinic letters in a timely fashion to enable calls to be made to patients the same day. Managing the telephone.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

* Carry out reception duties as required by the department, following department procedures and in line with the required start and finish times.

* Act as the first point of contact for dealing with enquiries either face to face or on the telephone.

* Deal with high volume of telephone calls assisting with enquiries and making suitable appointments, also dealing with emails that come into the department assisting with enquiries.

*Transcribe clinical dictation from the Virtual Fracture Clinic and any other ad hoc correspondence.

*Making outpatient appointments and cashing up clinics.

For further details of the role please see the attached job description.


This advert closes on Thursday 3 Oct 2024

Job Description

Agency Surgical First Assistant

£43.21 per hour

We offer a range of shift patterns to suit you

Are you an experienced Agency Surgical First Assistant eager to bring your expertise to a cutting-edge healthcare environment? If you excel in a fast-paced and dynamic surgical setting, and are passionate about providing exceptional patient care, we are excited to welcome your application.

We're looking for candidates with the following qualifications and skills:

• Registered General Nurse (RGN) or Operating Department Practitioner (ODP) qualification

• Valid and clear registration with the NMC or HCPC
• Prior experience as a Surgical First Assistant (Minimum 6 months)
• Knowledge of surgical procedures and best practices
• Strong communication and teamwork skills
• Ability to remain calm and focused in high-pressure situations

As an Agency Surgical First Assistant you will be responsible for:

• Provide assistance to surgeons during surgical procedures as per established protocols and standards
• Prepare and organize surgical equipment and instruments
• Maintain a sterile and safe surgical environment
• Collaborate with the healthcare team to ensure the best possible patient outcomes
• Continuously monitor and assess patients during surgical procedures
• Adhere to ethical and professional standards at all times
• Provide support and guidance to other healthcare professionals as required

Reference: WILL79817/MN

Key responsibilities of a Care Navigator to include: Checking patients in and out of GP appointments Answering/forwarding incoming calls Dealing with patient queries Booking appointments for patients Being aware of protocols and policies Organising ambulance transport for patients Handling and answering enquiries accurately and completely without dispensing advice, breaching patient confidentiality or making medical judgements Registering new patients Keep Reception area clean and tidy

We have an exciting opportunity for a Caseworker (known internally as Independent Victim Advocate) to join the West Midlands team, working 37.5 hours a week, based in our Coventry office. Victim Support offer a hybrid working policy, where you will be able to work some of your working days from home, if preferable.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.....

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our Coventry office with the option of hybrid working from home. Travel across the area is required, travelling time is within working hours & expenses are reimbursed. The hours for this role are Tuesday, Thursday & Friday 8am to 4pm, Wednesday 12noon to 8pm & Saturday 9am to 5pm.

As a Caseworker you will:

• Effectively managing a caseload, delivering excellent services via telephone, video call and in person to support service users
• Assessing need and risk at initial contact and on an on-going basis
• Developing, delivering, and monitoring safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users
• Helping service users build healthy coping mechanisms and providing practical support and information
• Identifying and providing action to safeguarding concerns
• Working collaboratively with key partners
• Using a bespoke case management system to maintain accurate and confidential records and contributing to monitoring information including the collection of outcomes
• Delivering awareness raising sessions on the impact of crime to partner agencies and community groups and participating in community events.

You will need:

• An understanding of the impact of crime
• Effective verbal and written communication skills
• A proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
• The ability to balance competing needs and priorities
• The ability to work independently and as part of a team

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

1. Implement and maintain manual and electronic information and filing systems. 2. Booking ambulance patients in and back out through the Patient Transport Services. 3. Booking interpreters required for future appointments through the Language Line service. 4. Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place. 5. Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required. 6. Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post. 7. Support new team members by demonstrating and explaining routine dept practices and procedures. For further details of the job role please see attached job description.

Research and Development Undertake surveys or audits (e.g., reception volume / traffic) as necessary. Ensure other admin staff undertake this as required. Complete staff surveys Physical Effort Frequent sitting or standing in a restricted position Word-processing and inputting data. Repetitive movements as required for data input Work will be predominantly office based although travel to support services taking place at other Trust locations may be required Mental Effort Predictable concentration (e.g. for transcribing) Ability to check own work Ability to pay attention to detail where there are unpredictable interruptions to the work pattern Typing complicated documents Ability to work under pressure and deal with stressful situations Support the team handling appropriate customer complaints in relation to the service, escalating formal complaints to a Band 5 Senior Admin Lead if appropriate and liaising with other relevant departments and agencies For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements. If you have any questions, please contact Dominic Woods / dominic.woods@uhcw.nhs.uk Please see attached Job description and person specification for full details of roles and responsibilities.

Experience in a customer care facing environment that you can evidence within your application. Excellent communication skills and be able to demonstrate an attention to detail. Our reception area is busy so a can-do attitude along with the ability to prioritise and work under pressure are essential. The post is part time Be reliable, professional and adaptable to excel in an ever-changing environment Have a high degree of empathy, diplomacy and integrity and be able to demonstrate sensitivity and an awareness of patients needs Due to the NHS commitment to moving to full electronic communications you must have excellent keyboard and computer skills Experience of Using EMIS/Docman and ACCruX

For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements. If you have any questions, please contact Helen Harrison / Helen.Harrison@uhcw.nhs.uk Please see attached Job description and person specification for full details of roles and responsibilities.

Job Role: Senior Care Assistant
Location: Coventry
Hours of work: 5 days over 7 (shifts from 730am to 930pm)

Hourly rate: £13.00

Are you passionate about providing exceptional care to individuals living with dementia? Do you thrive in a supportive and inclusive environment? Look no further! I have partnered with a highly-rated care service in Coventry to recruit a dedicated and experienced Senior Carer to join their team.
Your new service:

• Specialises in dementia care and support, creating a safe and nurturing space for their residents.
• Their commitment to excellence has earned us a stellar reputation in the community.
• Values teamwork, compassion, and continuous learning.

Role Overview: As a Senior Carer, you'll play a multifaceted role, blending leadership with hands-on care giving expertise. Here's what you'll do:

1. Leadership: In the absence of higher management, you'll maintain the smooth operation of our home. Your pivotal role ensures that our residents receive the highest standards of care, especially crucial in dementia care.
2. Personal Care: Provide compassionate and personalised care to our residents, assisting with daily activities, medication management, and emotional support.
3. Team Collaboration: Work closely with our care team, volunteers, and external professionals to create a holistic care plan for each resident.
4. Observation and Reporting: Monitor resident's well-being, noting any changes and promptly reporting concerns to the management team.
5. Empathy and Respect: Show empathy, patience, and respect to residents and their families, fostering a warm and welcoming environment.

Qualifications and Skills:

• Experience: You should be a skilled senior or very experienced carer seeking their next challenge with a background in the care and support for vulnerable adults.
• NVQ 2 or Equivalent: A relevant qualification in adult social care is essential.
• Communication: Effective communication skills are essential for collaborating with residents, families, and colleagues.
• Compassion: A genuine passion for improving the lives of those living with dementia.

For your extensive skills, qualifications and experience, you will receive:

• A hourly rate of £13
• Christmas and loyalty bonuses
• Overtime available
• Internal progression opportunities
• Free on site parking
• Accredited training and development.

For immediate consideration, please click apply now.

The post holder will: Work closely with medical and nursing staff to improve the pharmaceutical care of patients requiring palliative care and end of life services. Work with and support the Myton Hospice Palliative care pharmacist based at UHCW. Support the Pharmacy team to improve knowledge of palliative care as a speciality and review patients referred to the Palliative Care team at UHCW. Be responsible for all aspects of Medicines Management within palliative care and end of life services at UHCW NHS Trust and have an overarching medicines management role within palliative care across Coventry and Warwickshire. Lead on the provision of education to healthcare professionals in the pharmaceutical aspects of palliative care and end of life services across the above care settings. Develop policies, guidelines, conduct audits and perform research relating to the use of medicines within palliative care and end of life services. Support the Quality, Innovation and Patient Safety aspects of Palliative Care at UHCW to ensure care is outstanding and continually improving. Role-specific duties 1. Provide a comprehensive clinical pharmacy service for palliative care patients at UHCW NHS Trust, attending board rounds and multidisciplinary team meetings. 2. Support a comprehensive clinical pharmacy service for palliative and end of life care patients across Coventry and Warwickshire by acting as pharmacist representative on the C.A.S.T.L.E. (Care and Support Towards Lifes End) expert advisory group which represents clinical providers of palliative and end of life care across Coventry and Warwickshire. 3. Provide pharmacy representation and input into other relevant groups such as the ICS EOL working group, the West Midlands Specialist Palliative Care Audit and Guidelines Group (SPAGG) and the Central England Palliative Care Pharmacy Group. 4.Provide strategic guidance on clinical pharmacy issues relating to palliative and end of life care services and provide professional pharmacy leadership in this area of care 5. Proactively influence safe and cost-effective drug therapy with other senior clinical staff within palliative care and end of life services. This will include performing new drug evaluations, financial reporting and development of policies. 6. Identify areas where improvements in both quality and cost effectiveness of pharmaceutical care and prescribing may be encouraged, and influence others to incorporate this for the benefit of the wider health economy. 7. Work with senior staff in palliative and end of life care services to review policies and procedures to ensure safe and effective handling of medication. Ensure policies and procedures comply with existing legal requirements, best practice, national and local guidelines and CQC Requirements. Undertake risk management and conduct audits relating to supply, storage and administration of medicines. 8. Lead, develop and deliver education and training in the pharmaceutical aspects of palliative care to other healthcare professionals. To encourage and cultivate an environment of clinical and practice-based research and audit. To contribute to current and future research and audit projects associated with the use of medicines within palliative care. 9. To practice as an expert practitioner, providing advice and consultancy to patients, healthcare professionals and other agencies relating to pharmaceutical aspects of palliative and end of life care. Please see the Job Description for the full details.

Facilitate all internal communication processes in relation to patient safety and risk ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale. Liaise and effectively communicate at all levels using written, oral and electronic methods to publicise activities; using tact and sensitivity to deal with difficult issues as required. Liaise with a wide variety of stakeholders to enable the delivery of a timely and comprehensive patient safety & risk programme. Provide high level administrative support to the patient safety and risk team, by assisting with aspects of activities including incident reporting, investigations, alerts, data collection, analysis, report preparation and dissemination of outcomes, as instructed and in line with the grade and nature of the post. Carry out ad-hoc analysis of data as requested by staff throughout the Trust ensuring an understanding of the data provided and advising of its appropriate use as needed. Develop and sustain systems and processes to allow the Trust to monitor and measure its assurance against external standards pertinent to the role and functions of the team. Support the head of patient safety in co-ordinating responses to internal and external stakeholders e.g. outlier alerts, assurances. Maintain high data quality standards by ensuring that data entered onto Trust and external systems is accurate, complete and up to date. Responsible for the implementation and maintenance of efficient office management systems/procedures to enable the function to deliver efficient and effective services. Manage time and workloads across the different aspects of the role, ensuring internal and external deadlines are met. Develop an understanding of patient safety and risk activities becoming experienced in methodology and facilitation. Develop and maintain systems and processes for the management of patient safety and risk documentation, such that it is up-to-date, maintained in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. Compile and disseminate information to support patient safety and risk developing a range of presentational and reporting styles, including maintenance of any intranet website information. Obtain information from internal and external sources to improve the robustness of patient safety and risk activities. Provide support in the delivery of training activities, including arranging dates, venues, booking attendance and publicity to relevant staff throughout the trust. Support the Head of Patient Safety by facilitating and preparing training materials. For further details of the job role please see attached job description.

University Hospitals Coventry and Warwickshire NHS Trust provide emergency services at our purpose built Minor Injuries Unit based at UHCW and also at our Urgent Treatment Centre based at St Cross Hospital in Rugby and City of Coventry Health Centre. All sites have dedicated facilities and allocated staff to provide care 7 days a week 24 hours a day. The Emergency Care practitioner within the Minor Injuries Unit/Urgent Treatment Centre will use specialist knowledge and skills to independently provide healthcare to a select group of patients with minor illnesses or injuries. The nurse practitioner is a clinical expert and accountable for the total episode of care of the patient including assessment, diagnosis, treatment and/or referral and discharge. The nurse practitioner will undertake the role in accordance with the ED ENP Scope of Practice Framework and is supported by other members of the multidisciplinary team.

There are many training and development opportunities available as part of this band 7 ECP role.

There is an exciting opportunity to join our Emergency Nurse/Care Practitioner team at University hospitals of Coventry and Warwickshire NHS Trust.

We are looking to recruit senior experienced Emergency Practitioners who are able to demonstrate that they can see, treat and independently discharge both adult and child patients from our Minor Injuries Unit . As a senior member of the team you will be involved in the clinical and managerial aspects of caring for Emergency patients attending our busy department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.


Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times.

Using advanced history taking skills, obtains a patient history in a systematic manner including pertinent physical, social, emotional, psychological or environmental factors

Using advanced physical assessment skills, undertakes physical examination as appropriate, using techniques of observation, inspection, auscultation, palpation and percussion, including the safe use of diagnostic equipment as appropriate.

Orders and interprets appropriate laboratory and radiology investigations in order to distinguish between normal and abnormal findings on history and physical examination and relates these findings to possible diagnosis.

Makes clinical decisions using analytical and judgmental skills to reach a diagnosis and effectively communicates the information regarding these decisions, care pathways and policy to the patients/carers and multi professional team.

Develops and implements a plan of healthcare management which will include any necessary treatment and appropriate referral for further evaluation or follow up care to any member of the multidisciplinary team. Takes clinical responsibility for the diagnosis, management and
discharge/referral/transfer of the patient and offers health promotion strategies where appropriate.

Utilise and ensure others utilise information and IT systems to secure accurate and timely patient, workforce and resource data. Responsible for documenting all clinical notes both computerised and paper based.

For further details of the role please see the attached job description.


This advert closes on Thursday 26 Sep 2024