Total 439 Customer Service job vacancies in Coventry, CV2 2DX

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As a 'Good' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis, you'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Come and join us at an exciting time and be part of the Professional Support Service – an administrative team that makes a positive difference in supporting Children’s Services daily!

We are at the heart of Children’s Services in Coventry, working with colleagues at all levels across the service to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

We are looking for people with potential, enthusiasm, a flexible approach and ready to develop their knowledge & skills. We value commitment and efficiency in action, a willingness to take the initiative and a mind open to new challenges.

The post is a full-time, 6 month fixed-term contract.

In this role, you will be providing administrative support to 8 Family Hubs across the City and therefore need to be flexible to travel to different locations as required. You will be responsible for effective front desk support, greeting visitors, handling calls, managing bookings, updating electronic management systems, supporting with note taking and other tasks as appropriate.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

• Is a self-starter
• Has strong organisational and time management skills
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent written and verbal communication skills

Does this sound like you? Then we want to hear from you! Contact us for an informal discussion about the role on Abigail.curran2@coventry.gov.uk or Debbie.shield@coventry.gov.uk

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: 03/12/2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Our Values

Manor Park Primary School is a happy, supportive and ambitious school that strives to give the best possible learning opportunities to all the children that attend. At Manor Park we believe that every child can SOAR to success. We aim to raise aspirations, inspire a life-long love of learning and create memories to last a lifetime. We celebrate our diversity, promote equality and strive to make a positive contribution to our community. In March 2023 OFSTED continued to judge us as GOOD overall.

What is the job role?

Governors wish to appoint two enthusiastic and dedicated Learning Support Assistants to work in KS2.

The role will involve supporting teaching and learning and being an integral part of the LSA team. A degree of flexibility is required to meet the needs of the children and school.

Who are we looking for?

Applicants should have:

• Good Literacy and Numeracy skills equivalent to NVQ 2 or GCSE (A-C grades) in English and Maths
• NVQ 3 or equivalent, Teaching Assistant

To apply please complete the online application form demonstrating how you meet the specific requirements in the job description and person specification.

Please also provide a formal supporting letter explaining why you want this role and why you would be the best candidate.

For an informal conversation about this role, please contact Mrs Tracy Brown or Mrs Sarah Jacoby.

Interview date week commencing: 9th December 2024

Our school is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake an enhanced criminal record check via the DBS.

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre-employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

Proud member of the Disability Confident employer scheme

Admin Support - Band 2

37.5 Hours Per Week

Children's AHP Therapy Admin Team

Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our admin team supporting our Children's AHP Therapy Services, based at Wayside House.

The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administrative support for the service. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include telephone bookings and queries , scanning , uploading to our system and sending out appointment letters. You will have excellent communication skills as you will be liaising with internal and external agencies, other staff members, parents/carers and patients.

Weare looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Handling all aspects of patient appointments

Maintaining an shared inbox

Working to tight deadlines

To communicate effectively

Inputting data in a timely and efficient manner

Confidentiality of patient information

Scanning and uploading documents


This advert closes on Thursday 28 Nov 2024

MIS Admin Support & PA to Deputy Headteachers
Caludon Castle School
Grade 4: £25,183 - £28,624 pa Full time equivalent
Based on working 37 hours per week, 40 weeks per year the actual salary is £22, 413 - £25,475pa
Monday – Thursday 7.30am – 3.30pm,
Friday 7.30am – 3.00pm
Start date: January 2025
We have a fantastic opportunity for a MIS Admin Support & PA to join our team at Caludon Castle School. We are seeking to appoint an experienced administrator who will have responsibility for the co-ordination and arrangement of cover for absent staff as well as supporting our Data Lead, Examinations Officer and Deputy Headteachers with high quality administrative support.
This is a wonderful opportunity to gain some really valuable experience and to put your strong IT and administrative skills to the test, working closely with a range of stakeholders in a very professional, supportive and friendly environment.
We will be looking for excellent communication, IT and organisational skills, a discrete, professional, flexible, ‘can do’ attitude and the ability to prioritise and make sound decisions. You will be able to quickly establish credibility with a range of stakeholders. Equally important is the will to offer an outstanding customer service to all students and staff.
This fulfilling role will provide a wealth of developmental opportunities. Every day will be different and we will play to your strengths. We have a strong commitment to staff wellbeing and recognition through our wellbeing committee and people strategy, and offer a range of benefits which include the local government pension scheme, cycle to work, discounted gym membership, free parking and an employee discount scheme.
If you have the passion and determination to be valued part of our team, that has a desire to continuously improve, we would love to hear from you.
If you would like to arrange a visit to the school please contact Stacy Hands.Application deadline: 9:00am on Thursday 21 November 2024
Interviews: Wednesday 27 November 2024
If you have not heard from us within one weeks of the closing date for applications, please assume you have been unsuccessful on this occasion.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Please note, an online search may form part of this recruitment process following recommendations from Keeping Children Safe in Education (KCSIE) 2024.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS). The Trust is committed to safeguarding, promoting the welfare of children and young people and creating a culture of vigilance and expects all staff and volunteers to share this commitment and vigilance.

Education, Health and Care Plan support (EHC)
Are you TEACHER, HLTA or TA looking for your next challenge?
ABOUT THE JOB:
Supply Supply Ltd are seeking qualified, dedicated and enthusiastic Primary School Supply Teachers (ECTs welcome), HLTA’s and TA’s to join our team in Coventry to deliver Educational, Health and Care plans.
We are looking for professionals who have had previous experience of working in Primary schools to work on a supply basis with pupils who have additional needs. We will support you to understand each child’s needs prior to any work undertaken and offer excellent daily rates of pay. We offer a full training programme to support you in your work through Acorn Education Ltd.
RESPONSIBILITES:
• Work with individual children who have been awarded an EHC.
• Work alongside the class teacher collaboratively.
• Deliver high quality support to the child.
• Give feedback to the class teacher and SMT.
• Where necessary prepare work to support your role.
REQUIREMENTS:
• Experience working with children with additional needs? (SEND).
• Strong communication and teaching abilities.
• Excellent organisational and time management skills.
• Adaptability and flexibility in a classroom setting.
• Ability to handle classroom management and student behaviour.
• Experience working with diverse student populations.
• Knowledge of curriculum and educational standards.
• Relevant Teaching, HLTA or TA qualifications.
• Be prepared to undergo a Disclosure and Barring Service (DBS) check.
BENEFITS:
• Receive high quality training.
• Work with the most amazing Coventry children.
• Excellent rates of pay.
• Work with a fantastic, friendly team.
If you are motivated and adaptable looking to make a positive impact in the lives of students, we would love to hear from you.Safeguarding Statement: Supply Supply Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Handling all aspects of patient appointments Maintaining an shared inbox Working to tight deadlines To communicate effectively Inputting data in a timely and efficient manner Confidentiality of patient information Scanning and uploading documents

Your new role
Job Title: Site Service OfficerLocation:Primary School, CoventryJob Type:Permanent, Full-TimeStart Date:As soon as possible
About Us:
We are a vibrant and inclusive primary school located in Coventry, dedicated to providing a safe and nurturing environment for our students. We are looking for a committed and reliable Site Service Officer to join our team and help maintain our school premises to the highest standards.
Key Responsibilities:

• Ensure the school premises are clean, safe, and well-maintained.
• Perform routine maintenance and minor repairs.
• Oversee security of the school buildings and grounds.
• Manage and supervise cleaning staff.
• Coordinate with external contractors for major repairs and maintenance.
• Ensure compliance with health and safety regulations.
• Assist with setting up for school events and activities.

Requirements:

• Previous experience in a similar role is preferred.
• Strong understanding of health and safety regulations.
• Ability to perform minor repairs and maintenance tasks.
• Excellent organizational and time-management skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility to respond to emergencies outside of regular working hours.

Benefits:

• Competitive salary.
• Pension scheme.
• Opportunities for professional development.
• Supportive and friendly working environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Learning Support Assistant | Coventry CV4 | £95 - £105 | Long Term to Perm | ASAP

We are seeking a dedicated and compassionate Learning Support Assistant to join our client, A specialised college, supporting students aged 16-25 with complex difficulties and learning challenges, including Autism, physical disabilities, and multiple learning difficulties. This role is crucial in fostering an inclusive environment that empowers our students to thrive both academically and personally.

Key Responsibilities
- Provide tailored support to enhance students' academic, social, and emotional development.
- Assist with daily activities, ensuring a safe and nurturing environment for all learners.
- Collaborate closely with teachers and other support staff to implement individualised education plans (IEPs).
- Help manage challenging behaviours by employing positive reinforcement techniques.
- Encourage student independence and self-advocacy through skill-building activities.

Candidate Requirements
- Experience working with individuals with special educational needs, preferably in an educational setting.
- A genuine passion for supporting young people and a commitment to their personal development.
- Strong interpersonal and communication skills to effectively engage with students, staff, and families.
- A proactive approach to overcoming challenges and adapting to students' diverse needs.
- Current safeguarding training is highly desirable.

To Be Eligible for This Role You Must:
- Hold the right to work in the UK.
- Have an enhanced child and adult barred list DBS certificate registered with the online update service or be willing to process a new application.
- Provide two references covering the last two years.

If you are passionate about making a difference in the lives of young people, please upload your CV via the application page or contact Reuben at LTF Recruitment directly. Please note that all applicants are required to have a valid, in-date DBS and two references.

To perform advanced continence assessments for clients with bladder and/or bowel symptoms in a range of community and clinic settings. To use advanced clinical reasoning skills and assessment techniques to provide an accurate diagnosis of their condition. To have continuing responsibility for the assessment, implementation, and evaluation of health care programmes for patients within a defined caseload. To provide clinical leadership to registered and non-registered clinicians in the management of bladder/bowel dysfunction and provide clinical advice/support to patient/carers. To participate in clinical audit within the Bladder and Bowel Care Service and offer wider audit support for Community Nursing Teams. For Further details please see job description attached

Housing Support Worker

Job Type: Permanent Full -Time

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff – subject to qualifying eligibility of service and not being under notice at the qualifying date

Full -Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: Portsmouth

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Making a difference

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro’s largest single contract and is set to grow by 60% over the next 18 months!

What will you be doing:

In this role no two days are ever the same and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you’ll meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You’ll also need to be able to help our service users with applying for Housing Benefit and paying rent etc. All of our properties require to meet the ‘Decent Homes Standard’ and to do that you’ll need great attention to detail to ensure that our homes are clean, tidy and all repairs are reported and actioned, so they are readily available for our service user to move into.

People who love this role are:

• Resilient – doesn’t take the events of the day home with them, undertakes activity to care for own wellbeing.
• Curious – will ask questions to understand before finding solutions or signposting.
• Emotionally intelligent - Perceptive to human behaviour, instinctively knows when something isn’t right.
• Has a level of self-confidence and knows own limitations. Positive outlook – enthusiastic and willing to learning.
• Warm personality, smiles and gives appropriate eye contact, demonstrates.
• Demonstrates team working and supports peers. Combines efforts with others.
• Personal values match those of Nacro.

What are we looking for:

• Genuine interest in people – wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn’t always accept the status quo. Uses common sense to help make decisions.
• Acts with integrity and within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
• Able to manage competing priorities – manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
• ICT literate – training will be given for our systems, need to be able to use outlook, word and excel at a basic level. ·

Non-Negotiables - Without these things you would find it very challenging to complete the job role.

• Full clean UK Driving licence.
• Access to vehicle - you will be reimbursed for your mileage at 45p per mile.
• Willing to undertake extensive travel for business. ·
• Business car insurance will be required if appointed for the post
• An enhanced DBS check will be required for this role. as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.
• We welcome applications from individuals with lived experience of the criminal justice system, and having a criminal record will not necessarily preclude you from being successful in your application.

Rewards and Benefits-

• 25 days holiday + bank holidays
• Free eye test and £50 contribution towards glasses
• Employee assistance programme
• Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements.
• The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.

If you have any questions or would like to have an informal chat regarding the role, please email Ellie.Frisby@nacro.org.uk

This role provides an excellent springboard into other criminal justice professions including experience of working with a range of criminal justice agencies. In addition, you will gain experience in liaising local authority Housing Benefit departments and the DWP to resolve financial issues.

Request for Visa Sponsorship – NOT AVAILABLE FOR THIS VACANCY

Nacro is a visa sponsorship licence holder. There is strict criteria for visa sponsorship set by the British Government. This vacancy does not meet the eligibility criteria for sponsorship, however depending on your personal circumstances there maybe a different route for you to be able to legally work with us.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

At Coventry City Council, we are embarking on an incredible journey to create a brighter future for Coventry's children. As a 'Good' Local Authority, we believe in pushing boundaries and delivering excellence for children and families. Our vision is clear, and our social workers are unwavering in their commitment to putting children and families at the centre of their practice.

Be part of our inspiring team, making a meaningful difference in the lives of Coventry's children. Together, let's create a nurturing environment where every child's potential can flourish.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

We are looking for an Adolescent Support Worker to rise to the challenge of supporting children and young people to remain at home.

In this role you will be working with Children and young people open to children’s social care services.

It is essential that you bring experience of working with “Children & Families” and hold at least a Level 3 NVQ in Children & Young people.

EOC keep Children and Young People at the Heart of all our work, we listen, respond and value our families and communities.

This is an exciting opportunity to have a role in combining direct practice and contribute to service and professional development.

Are you innovative, positive, dedicated and not afraid of change or challenge? Then help us to transform the lives and futures of children & young people on the “Edge of Care”.

You will need to be passionate about working with Children, Young people and their families and have a reassuring presence, be calm in a crisis and able to work with families in their homes, helping them make the necessary changes to stay together.

You are a team player with a flexible approach, willing to work on a shift basis that includes evenings and weekends.

The Role- Adolescent Support Worker We are recruiting for a post currently available in our team. The first is an adolescent support worker, on a full time, permanent basis. Edge of Care is a service that supports young people at risk of entering care to stay with their families. We use evidence-based, models of practice and assist families to make significant, positive changes.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

You will provide intensive support to young people aged 8 – 18 and their families, usually over a period of 6 – 12 weeks. The work builds on a family’s strengths and introduces coping strategies. It mixes practical support with strong challenge, to address complex and enduring needs.

Team members engage young people and their families to defuse crisis within the home. They assess problems, develop measurable goals and help the whole family acquire the skills necessary to achieve them.

Cases will span a wide range of issues including family conflict, absence from home, sexual exploitation, educational issues, anti-social behaviour and substance abuse. Working closely with other agencies and local services, you will be on the front line of an approach that improves behaviours, relationships, confidence, aspiration, employability, living conditions, mental and physical health.

As an Adolescent Support Worker, you will take on a portfolio of cases, working directly with young people and families in their homes.

Providing a flexible crisis response service with safeguarding at its heart, you’ll complete an initial assessment and develop strong skills in delivering intensive interventions.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 9th December 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

A Vacancy at University Hospitals Coventry and Warwickshire NHS Trust.




An exciting opportunity has risen to join the UHCW Community Bladder and Bowel care Service, covering the City of Coventry and surrounding areas, based at City of Coventry Health Centre, near the City Centre. You will be working alongside a highly skilled workforce including a Bladder and Bowel Clinical Lead Nurse and Nurse Specialist, fellow Bladder and Bowel Sisters, and other experienced Registered Nurses and Health Care Assistants.

Are you looking for an opportunity to significantly improve the quality of life of our patient group, supporting them with specialist continence assessment, treatment and continence management? We are looking for an experienced Nurse who has a passion for caring for patient with bladder, and/or bowel and pelvic floor dysfunction. Our service provides a range of Clinic and home patient contacts.

The role involves supporting Community Services staff with education around bladder and bowels dysfunction aiming to improve quality of care delivered by the wide multi-disciplinary team. We are looking for an enthusiastic individual to support us with ongoing service improvement and development.

Please ensure you read the attached Job Description and Person Specification to ensure you meet the essential requirements for this position before submitting your application. This post is subject to a Disclosure and Barring Service Enhanced (DBS) check.

If you have any questions please do not hesitate to contact Anna Hancock - Anna.Hancock@uhcw.nhs.uk

As a valued team member your development will be supported through a robust induction program, a value-based appraisal, one to one meetings, regular in-service training and clinical and managerial supervision. You will be work as part of a multi-disciplinary team so there is opportunity for joint working and collaborative learning across a range of Health Professionals who are supporting and delivering high standards of clinical care. Training opportunities are supported by our Lead Nurse, Clinical Nurse Specialist, Practice Based Facilitators and Learning and Development Team and is actively encouraged by Team Leads.

Our team is part of the UHCW Community Services Group which provides a 7-day service to the city of Coventry.

Our working hours are usually Monday – Friday between the hours of 08.00-1800 on a flexible basis to meet the needs of the service. You may be required to work outside of these hours. Applications for flexible hours will be considered on an individual basis. Car owner/driver with business car insurance is essential.

Ifyouare a compassionate, dedicated team player who works well with others and is motivated by meaningful, holistic patient care; then please get in touch and help us make a real difference.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To perform advanced continence assessments for clients with bladder and/or bowel symptoms in a range of community and clinic settings. To use advanced clinical reasoning skills and assessment techniques to provide an accurate diagnosis of their condition. To have continuing responsibility for the assessment, implementation, and evaluation of health care programmes for patients within a defined caseload.

To provide clinical leadership to registered and non-registered clinicians in the management of bladder/bowel dysfunction and provide clinical advice/support to patient/carers.

To participate in clinical audit within the Bladder and Bowel Care Service and offer wider audit support for Community Nursing Teams.

For Further details please see job description attached


This advert closes on Tuesday 26 Nov 2024

Job Introduction

We are recruiting for a Service Advisor to join our Audi Dealership in Coventry. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent basic salary with OTE of £34,000 plus car and benefits.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role and Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About you

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
• A well-presented individual with a desire, attitude and character to succeed.
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

To function as the departments point of contact when dealing with day-to-day correspondence. Ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and an appropriate record is maintained. Liaising and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required. To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.This will require effective collaboration with all relevant personnel to maintain an efficient administrative system, building good working relationships with appropriate internal and external. To continually contribute to patient and business improvement agendas.This will require: undertaking any project work as directed, including obtaining information from the Internet, collation and reporting of data in order to produce reports and spreadsheets utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include IPM, CRRS, Opera, CRIS, Ultra, Respond, IMPAC etc. Share ideas for potential service improvement. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the department to optimise its patient care services.This will require effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required. To support team members.This will require: Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Collect used equipment from service users in a safe and efficient manner in accordance with departmental and Trust procedures. Sort used equipment by decontamination category as specified by departmental procedures. Participate in daily housekeeping and equipment preparation checks in accordance with Trust and national standards. Undertake daily user tests & approvals as required on washer-disinfectors Undertake cleaning of medical devices by the use of washer-disinfectors or manually where required using personal protective equipment provided. Be able to recognise all surgical instruments and identify trays used within the trust once full competence training is completed. Examination of cleaned devices to validate cleaning processes. Assemble instruments and checking for safety and correct function in accordance with departmental procedures, specifications and best practice. Ensure cleanliness / follow clean room dress procedures and dress codes in the rest of the department and hospital. Package instruments as specified in the clean room. Maintain correct work patterns in dirty and clean zones of the sterile supply unit and conform to clean room requirements as per operational directives. Use of autoclaves to sterilize devices ensuring cycle runs meet prescribed parameters and undertaking daily user tests as required following training. Receipt of equipment requisitions from service users, preparation, dispatch and transportation to destination ensuring correct delivery of items. Maintain stocks of process / raw materials and identify any deficiencies to department supervisors. Assist with stock inventory checks in accordance with Trust and departmental procedures. Ascertain priorities during times of peak workload by discussion with departmental supervisors. Comply with departmental systems for signing off items assembled/checked and adhering completely to the use of tracking and traceability systems and documentation. Take part in on call rota once competence training is completed. Ensure that departmental policies are followed to ensure departmental registration to European quality standards for sterile services. For further details please see the attached job description.