Total 507 Customer Service job vacancies in Durham, County Durham, DH1 1AF

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

Work Schedule: Monday-Friday, Tour of duty can range between 3:30 pm to Midnight, Rotating weekends and Holidays.
Telework: Not Available
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

Starting at $52,712 Per Year (GS 6)

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

Work Schedule: Monday-Friday, Tour of duty 7:30 am to 4:00 pm, Rotating weekends and Holidays.
Telework: Not Available
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

Starting at $52,712 Per Year (GS 6)

• Manage and maintains status of all mission and mission support projects, taskings, actions, and programs received/assigned by U.S. Army Talent Innovation and Assessment Group (USATIAG).
• Plan, organize, schedule, and negotiates issues when ownership is difficult to define or issues cross internal staff lines, when assigning responsibility.
• Identify deficiencies/shortfalls and corrective actions and directs revisions.
• Review and analyze applicable operations, plans, and logistics directives and policies issued by HQDA.
• Provide expert advice and guidance to staff principals and action officers on how best to articulate official Army decisions.
• Coordinates a myriad of recurring and one-time conferences and briefings, such as the USATIAG overview briefings for senior leaders and foreign dignitaries.
• Conduct analyses and execution of projects covering a wide spectrum of individual and collective training issues.

Starting at $99,200 Per Year (GS 12)

Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? Do you want to work for an organisation rated as a Great Place to Work? If so, you belong at Bromford!

We are on the lookout for new customer service advisors to join our contact team. The team are responsible for handling a wide variety of calls and digital contacts, from emergency problems in the home to repairs, questions on benefits or rent. You’ll be managing a heavy volume of calls involving some difficult conversations, but ultimately the job is working with people in resolving issues together or sign posting them to those who can help further.

We want someone who naturally looks to help others. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.

As a customer services advisor you will need to be friendly and approachable, whilst bold enough to make decisions and take action to improve the lives of our customers.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

These roles are permanent and full time. You’ll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.

What do you need?

• Previous contact centre experience with a customer-centric approach is beneficial, however not essential
• A can-do attitude and a real desire to help our customers
• Strong IT skills
• A good eye for detail and numerical skills
• Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change and can bounce back after dealing with challenging conversations
• Ability to work in a fast-paced, ever-changing environment

If you have previous experience as a customer service advisor, call centre advisor, customer support advisor, customer telephone advisor, or something else similar, it would be great to hear from you.

Closing date for applications is Wednesday 27 November with interviews taking place between the 4th-18th December at our Wolverhampton office, so an early application is encouraged.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Schedules and completes all pre-licensing inspections, routine periodic inspections, deficiency follow-up inspections, and special investigations needed in response to leads received on violations.
• Provides a broad professional assessment of the overall treatment of animals at inspected facilities, consistent with the spirit of the Animal Welfare Act.
• Evaluates the qualifications of research facility professionals to assure that they have the experience to deal with the management and care of animals located in their facility.
• Assures that unnecessary pain and distress in research animals is prevented by the proper use of anesthetics, analgesics, tranquilizers, and euthanasia.
• Reviews structural and living conditions of research facilities, and reminds facility officials of their authority and responsibilities.
• Enforces the Horse Protection Act, following uniform procedures when inspecting horse shows, exhibitions, sales, and auctions.
• Evaluates the Animal Care and Horse Protection programs to determine their effectiveness, and advise management, in the form of veterinary medical or program procedural modifications.
• Represents the Agency at meetings of industry and other concerned public and private groups and individuals to promote the Animal Welfare and Horse Protection programs.
• Provides technical guidance on inspection related matters such as veterinary care, husbandry, and handling to Animal Care Inspectors.

Starting at $72,553 Per Year (GS 11-12)

Duties and responsibilities for the position include but are not limited to the following:

1. Technically proficient in initiating, performing and completing assigned duties in providing care to variable patient populations including hypertension, diabetes, arthritis, cancer, congestive heart failure and other chronic diseases in addition to limited dermatology care..
2. Knowledge and ability to appropriately carry out assigned patient care based on the patients' conditions; to use judgment in selecting the appropriate order and sequence of procedures and treatments; and to accurately recognize, report and record relevant patient information. Completed work should need only a general review by a registered nurse or physician for appropriateness and conformity with established policies/procedures.
3. Prepares and administers prescribed medications (oral, topical, subcutaneous, intramuscular and/or intravenous) and performs treatments according to established policies/procedures. Observes for physical and/or emotional changes in patient's condition from prescribed medications/treatments, promptly and accurately documenting noted changes, and reporting any deviations from normal to RN or MD.
4. Ability to observe, identify and respond to the patient's needs for care, including medication, equipment-assisted care and patient/family education. In organizing and delivering care, the LPN recognizes and considers emotional, cultural, spiritual, socio-economic, and age-related factors.
5. Ability to work well within an interdisciplinary team including care coordination, patient teaching, documentation of care activities, completion of clinical reminders and alerts as indicated.
6. Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance of the RN and/or MD, and initiate appropriate emergency interventions as directed.
7. Establishes constructive relationships with individual patients and their families to elicit feelings and attitudes, and to promote positive relationships, communication and socialization skills. Fosters an environment of respect for individual patient and family rights to privacy and dignity in all aspects of care delivery. Effectively incorporates knowledge and understanding of established customer service standards in all interactions with patient, family members, and/or other specialized equipment, and monitoring the patient's condition before, during, and following the procedure. Serves as a preceptor in orienting, educating, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
8. Knowledge and skill in performing support duties for complex diagnostic tests and/or specialized practices or procedures, which include preparing the patient, assisting in the diagnostic examination, preparing and handling specialized instruments or other specialized equipment, and monitoring the patient's condition before, during and following the procedure. Serves as a preceptor in orienting, education, and training less experienced LPNs or NAs related to support duties for these more complex, specialized tests/procedures.
9. Actively seeks out educational opportunities to enhance nursing knowledge and skills, sharing new knowledge gained with other staff to improve and advance nursing practice.
10. Embodies the I CARE ore values of this organization. Integrity, Commitment, Advocacy, Respect, and Excellence create a culture of caring and civility that supports our goals.
11. Ensures that confidential information is at all times safeguarded and protects information from being disclosed to unauthorize sources. Consults the supervisor when in doubt before releasing confidential information to a third party.
12. Knows, understands, and consistently complies with VA information security policies, procedures, rules and regulations such as: Reporting known or suspected incidents immediately to the Information Security Officer. Using VA computers only for lawful and authorized purposes. Not installing unauthorized software on the computer. Handling, storing, and disposing of sensitive information safely. Not e-mailing sensitive information. Complying with safeguards, policies, and procedures to prevent unauthorized access to VA computer systems. Complying with terms of software licenses and only using VA-Licensed and authorized software.

Preferred Level of Education
LPN or LVN

Preferred Certification(s)
None

Work Schedule: Monday-Friday, 8 hour tours between 0700 - 1800 (Occasional Saturday)
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Licensed Practical Nurse (Ambulatory Care) Durham/Raleigh/PD1915FA
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $43,066 Per Year (GS 3-6)

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be 30 November 2024, with subsequent cut-off dates every two weeks. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Duties and responsibilities include, but are not limited to:

• The Section Chief is a leadership position that is responsible for all aspects of primary care delivery within the defined section, and supervision of staff. In conjunction with the Associate Chief and Chief of Primary Care, the Section Chief is responsible for:
• Planning, organizing, developing, implementing, controlling and refining comprehensive patient management/clinical support within clinic.
• Provides services, technical counsel, and leadership guidance necessary to section staff. to meet the care and treatment needs of patients within the clinic.
• Should be a forward-thinking physician who embraces primary care delivered via Patient Aligned Care Team (PACT) model.
• Maintaining records of meetings that include reports of conclusions, data recommendations, responsible person, actions taken, and an evaluation of effectiveness of actions taken as appropriate.
• Developing policies and procedures to assure effective management, ethics, safety, communication, and quality within the section and between Primary Care and other services as appropriate.
• Review at least annually privilege templates for each service and make recommendation to the Chief or Associate Chief as needed for modifications.
• Provides a full range of services including assessment and using the most appropriate techniques in providing quality care in their subspecialty.
• Perform appropriate evaluations, diagnosis and treatment of patients.
• Provide a full range of therapeutic interventions in units/programs in the Hampton VA Medical Center to which they are assigned and has clinical privileges to practice including diagnostic assessment, medication evaluation and management.
• Participates effectively in team meetings and treatment planning conferences and collaborates with multidisciplinary team members in a manner that enhances coordination of comprehensive patient care.

Recruitment/Relocation Incentive: A recruitment incentive may be authorized for highly qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive.Contact Veronica.Richardson@va.gov
Alexa.Magoc@va.govOR Monique.Head@va.govthe EDRP Coordinator for questions/assistance.
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Starting at $265,000 Per Year (VM 15)

Sugarman Health and Wellbeing is seeking a Care Assistant for a male client with Autism, Epilepsy , Dyspraxia, and Sensory Processing in Hartlepool. The role offers a fantastic opportunity to provide complex care and support while developing skills in a rewarding environment.

Role Details:

• Hourly Rate: £13 p/h
• Location: Hartlepool
• Shift Patterns:
  • 9am-1:30pm
  • 2:30pm-6pm
• Driver: Essential (to drive a mobility car)
• Contract: Full-time, supporting complex care needs

Responsibilities:

• Provide clinical care and personal care support
• Assist with moving and handling
• Engage in outdoor activities
• Support and maintain all clinical needs
• Enhance the service user's quality of life

Benefits:

• Weekly pay and access to a pension scheme
• Ongoing training and NVQ course access
• Support from the Nurse Care Manager and Registered Manager

This role is ideal for care professionals interested in complex conditions and seeking to grow their careers with the support of theory and practical training

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Major duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
• Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Receives and relays incoming and outgoing telephone and intercom messages.
• Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
• Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
• Receives, schedules, and routes patients applying for care.
• Receives new and recurring applications for care.
• Procures data from official records, verifies information contained in the application.
• Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
• Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
• Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
• Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
• Serves as key member of the patient care team providing crucial administrative advice and guidance.

Work Schedule: 8:00a-4:30p Monday-Friday
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 24328-F
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Starting at $63,782 Per Year (GS 8)

• Investigate industry best practice, develop appropriate research plans, gather data, conduct data analysis, review, test/pilot initiatives, implement, and innovate talent management practices in support of the Army’s Human Capital Enterprise (HCE).
• Manage talent management initiative development efforts, facilitate policy, organizational, and process changes.
• Provide guidance and leadership to junior Program Analysts working within the USATIAG, managing projects and overseeing team data collection, trend analysis, initiative development, text/document and briefing/presentation development.
• Prepare reports, briefings, and other communications material (e.g. white papers, analytical documents, emails, executive summaries).
• Liaise and work with sister service and designated foreign representatives on projects pertinent to the acquisition, development, assessment, employment, incentivization, and retention of talent.

Starting at $117,962 Per Year (GS 13)

• Performs a variety of tasks having several steps or a sequence of tasks that requires attention to work operations in a kitchen or dining area following established procedures.
• Sets up cafeteria lines, steam-tables, dining room tables, and side service stands with hot and cold food items including meats, vegetables, salads, desserts, bread, butter, and beverages; replenishes as necessary.
• Break down and cleans tables and area when meal is finished and returns dishes and food to the kitchen area.
• Cleans exhaust vents, hoods, windows, ceilings, and walls. Cleans and sanitizes trash cans; disposes of trash.
• May unloads and stores food from delivery trucks.
• May unloads and stores food from delivery trucks.

Starting at $17.27 Per Day (NA 2)

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employees work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Travel Program which includes assuring travel requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to Has or Fiscal Service. The Lead MSA will also train the MSA staff on how to process the beneficiary travel requests. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.

Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV).

Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning.

Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
d. Must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.

All other duties as assigned.


Work Schedule: 0730 -1600
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

Starting at $58,576 Per Year (GS 7)

Live-in carer
Up to £140 per day*

We’re looking for live in care assistants to join our wonderful team in Scotland. At The Good Care Group Scotland we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care in Scotland.

Why we think there’s nowhere better:
- We offer a choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- We won the End of Life and Palliative Care Practice award by Scottish Care in 2023
- Free PVG for Scotland and free DBS if working in the north of England
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Face to face induction training (with hotel accommodation and contributions to your travel included)
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- ‘Excellent’ rated Care Inspectorate team supporting you, 24/7, 365 days a year

What does a live-in carer do?
As a live-in care assistant in Scotland, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in carer, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an Enhanced DBS and PVG check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Live-in carer
Up to £140 per day*

Join our live in carer team at The Good Care Group, where we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving lives, one meaningful step at a time, by delivering outstanding live-in care to those who need it most.

We will offer you:
- A choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension scheme
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- CQC ‘outstanding’ team supporting you, 24/7, 365 days a year
- Free DBS for England
- Face to face induction training (with hotel accommodation and contributions to your travel included)

What does a live-in carer do?
As a professional live-in carer in the South West of England, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in care assistant, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an
Enhanced DBS check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.